We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25403
Danny R.
Job Details:
06/17/2022
the vavle failed wasnt letting oujt water installed vavle checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA00
Near Vienna, VA 22180
Jason A.
Job Details:
06/17/2022
CX complaint FRIGE started to cool but never got to 0 FC. Pressures today lo side 12.5 in vacccum & hi side 78. 0.6A Called techline & reported the details from 6/15 & today. 2 days is not enough time for UV to work. Recommend to redo nitrogen soapy bubble test components Same SR: 7733893758 > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 6 W11506635 (couplers)s and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 W10143759 (UV drier)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near York Haven, PA 17370
Bernard M.
Job Details:
06/17/2022
"Replaced control and lamp per previous tech, the unit heats and runs as designed and the lamp illuminates on high and low. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Vienna, VA 22180
Jason A.
Job Details:
06/17/2022
Replaced DW htr element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL COOKTOP
Model JED4430WS02
Near Marriottsville, MD 21104
Robert L.
Job Details:
06/17/2022
"installed new transformer, no ui power, found no voltage out of transformer again, verified continuity of L! and nuetral all they way back to junction box, 118v into trans, 22 ohms BL to BL, same as all others, called tech line checked every wire connection and they determined j6 once connected is taking out transformer, verified all part numbes, they said to install new transformer without connection to blue side, and testing for 12v on both connections if good would need to replace app manager, quoted $265 for part, he declined any furhter repairs he will just buy new unit, if cx calls back reorder transformer and control again"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Chantilly, VA 20151
Christian C.
Job Details:
06/17/2022
Installed parts. Unit ui now works. No errors. Ran through diagnostics no issues. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Manchester, MD 21102
Sal R.
Job Details:
06/17/2022
"CX complain t is that the utni is not completing a was cyckle. I found several error codes to include a F2E2, F0E4 and F3E2. I was attempted to turn the knob and found that LED would get stuck and not opperate. IUnit will need 1 console (W11135391) and 1 valve (W11165546). I quoted CX on the cost of the repair in the amount of $646.50. I collected $120.00 for service charges."
We serviced a
IKEA OVEN
Model IGS900DS05
Near Rockville, MD 20852
Israel R.
Job Details:
06/17/2022
Installed new membrane. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Littlestown, PA 17340
Marc M.
Job Details:
06/17/2022
installed cmpressor drier and start device. pulled unit into 30 inc vacuum and held. charged unit with 134a and tested. unit developed full frost pattern on evap and now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Essex, MD 21221
Milton J.
Job Details:
06/17/2022
Cx complaint unit makibng buzzing sound when ice maker fills. Put ice maker through harvest and dual valve buzzing when fills ice maker. Ordering new Dual Valve. -MJrob; ordrng 1 W11548535 (Dual Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Waynesboro, PA 17268
Marc M.
Job Details:
06/17/2022
cx severely misundestood oow fees and costs. cx wished to cancel call and communicate with whilrpool cx service before proceeding with repair. cx stated he had neither a phone to call cx service with and also did not have a check or card for payment for the quoted repair.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Broadlands, VA 20148
Richard B.
Job Details:
06/17/2022
"CX complant. burners dont ignite all the time, Inspected unit and found some burnes dont ignite all the time , Sporadic. Ordering spark module , Igniters and burner heads . Further work needed, RB; ordrng 1 W11084065 (burner head) and 1 W11084065 (burner head) and 1 W10815354 (burner head) and 1 WPW10475147 (spark module) and 1 W10862325 (igniter) and 1 W10862323 (igniter) and 1 W10862324 (igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Baltimore, MD 21224
Milton J.
Job Details:
06/17/2022
"CX complaint unit not cooling. Plugged unit in and compressor making a scretching sound when trying to start. Unit needs new Compressor, Lokring Kit, Drier, Coupler and also ordering Start Device plus returning with Control just incase. -MJrob; ordrng 1 W11370574 (Compressor) and 1 W11387715 (Start Device) and 1 W11387715 (Lokring Kit) and 1 WPW10143759 (Drier)"
We serviced a
KITCHENAID HOOD
Model KVWB606DSS3
Near Leesburg, VA 20175
Richard B.
Job Details:
06/17/2022
"CX complant. Hood dented. Inspected unit and found chimney dented . Replaced chimney and applied a kitchenaid badge. Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17111
Justin L.
Job Details:
06/17/2022
cx complaint door wont close and takes multiple cycles to dry clothes. was able to access unit and found that the door catch had failed causing issues with latching. also found that outside cover to vent was completely clogged with lint so unit didnt have good airflow. had customer remove cover and clean and recomended that they have vents professionally cleaned. will need door latch for repair and once in office will need to contact cx and set return; ordrng 1 W11429587 (catch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Falls Church, VA 22046
Emmanuel R.
Job Details:
06/17/2022
"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778 , installed heater element nd checked for leaks, unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7800XL0
Near Randallstown, MD 21133
Keith H.
Job Details:
06/17/2022
cx says they cancelled appt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Vienna, VA 22180
Jason A.
Job Details:
06/17/2022
CX complaint WASHER shaking. Found unit is level & unit is not spining. Replaced splutch & leveled unit. Cold & hot water connections good. Calibrate & ran test wash. Loaded with some towels & got them wet & did a rinse & spin. Start a NORMAL cycle & unit is advancing > JJ
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC1
Near Reisterstown, MD 21136
Keith H.
Job Details:
06/17/2022
i repalced control put into diagnsotics no errors. i urged cx to have vent checked as it vents under low deck cant even see it cx will do so and call back if needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details:
06/17/2022
customer stated no more water was under crisper drawer and no noise checked nolonger leaking from valve but on last vist pushed lines into valve completely and taped electrical tag to power cord
We serviced a
JENN-AIR COOKTOP
Model JED3430WB00
Near Catonsville, MD 21228
Shane M.
Job Details:
06/17/2022
found a broken blower switch. called safety. did not get approved for parts/labor. cx paid in full by card $274.23 cooktop glass was glued out by old greaserfoods broke cooktop glass on removing. have ST approved order. ordering cooktop
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Falls Church, VA 22042
Emmanuel R.
Job Details:
06/17/2022
"Cs doors are not aligned, i replaced the doors and it only fixed the top half of the alignment issue. I noticed the door seals are slightly diffirent sizes in thickness fc door closes further in then the rc door. I managed to fix most of it using my heat gun. Customer is still complaining about the rc door sticking out about half inch on the bottom section. If customer calls back pre-id both door seals."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Sykesville, MD 21784
Justin S.
Job Details:
06/17/2022
cx had a death in the family and tried to rescedule but said since im here to replace the part. replaced and programmed the control. the unit is now good
We serviced a
JENNAIR COOKTOP
Model JGD3430GB00
Near Herndon, VA 20171
Richard B.
Job Details:
06/17/2022
"CX complant. One burner not working and another difficult to turn. Inspected unit and found stem twisted and stuck and second difficult to turn, Gas is off to unit, Will need manifold assembly. Further work needed, RB . CX needs friday appointment . RB; ordrng 1 W10907218 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Keymar, MD 21757
Brian R.
Job Details:
06/17/2022
cx complaint is no ice or water. said he changed filter and still the same. tested unit and can hear valve when oressing paddle. filter is being charged but nothing out. replaced filter housing and unit still the same. took lines apart at the top of the door and no water to there. unit has a bunch of water leaking out of top and out where air filter is. checked bladder and that was frozen. melted and was able to get water again. adjusted temps and advised cx to keep a eye on unit and call back if water stops again as unit is getting to cold. job compolete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Takoma Park, MD 20912
Samuel R.
Job Details:
06/17/2022
cx complaint unit is leaking again and unit womt complete a cycle.inspected unit and found unit to have a bad sump.unit will now need a sump assembly.will bring clear door in return to test unit after repair W10861526 0 tribles and whirlpool wiseable; ordrng 1 W10861526 (sump)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Frederick, MD 21702
Brian R.
Job Details:
06/17/2022
cx complaint she just moved in to new home and dryer will not work. power at wall and control good. checked unit and found 1 plug not installed on start switch. plugged back on and tested unit and unit now checks. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22307
Lloyd B.
Job Details:
06/17/2022
Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/17/2022
"unit in garage not installed yet, found reservior drain had fallen off reservior, edges that hold pump have sheared off, found TSP for recirc pump as well, ordering reservior tank, reservior drain pump and recirculation pump; ordrng 1 W11542868 (reservior pump) and 1 W10837384 (pan-water) and 1 W11542867 (recirc pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, VA 23223
Chris B.
Job Details:
06/17/2022
replaced valve tested inspected for leaks unit working as desighned
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Annapolis, MD 21403
Shawn D.
Job Details:
06/17/2022
cx complaint unit showing open close door and the time changes it slowly gets ahead of the real time. inspected unit and time is off and i could not dupicate the open close door issue. i then replaced both controls for the unit changing time and tested unit still working and time is saved. told cx to keep an eye on it. unit is good
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Richmond, VA 23225
Chris B.
Job Details:
06/17/2022
cx complaint unit has no power inspeceted unit found 120v at l1 and l2 0 volts unplugged and replugged connector to outlet unit started working as desighned 240v found at terminal block advised cx 240v outlet needs replaced unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Harrisburg, PA 17110
Justin L.
Job Details:
06/17/2022
Cx complaint that the unit isnt cooling properly. Was able to access unit and found ice build up on evaporator. Using steamer was able to clear ice and ohmed out thermistor and found reading in range ohmed out element and found 32 Ohms. Issue is unit isnt going into defrost. Spoke with ML and ordered harness and control and setting return for Tue 6/21/22; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EBL2
Near Woodbridge, VA 22193
Carl R.
Job Details:
06/17/2022
"Aig DW//Dripping water. Drained water that was in unit. Checked to see if water was turned off. Removed water valve, and installed new water valve. Dturned water back on. Tested unit for leaks. Seen no leaks. Unit works properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Saint Thomas, PA 17252
Marc M.
Job Details:
06/17/2022
cx complaint unit not cleaning dishes. inspected unit and found that the sump assembly has failed to pump water. found voltage to pump just no pressurizing water. replaced pump with pre id pump and tested unit. unit now checks good.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW08
Near Earleville, MD 21919
Alexander W.
Job Details:
06/17/2022
"CX stated unit has frost build up tested inspected and verified cx complaint installed part per previous diag and tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/17/2022
"cx complaint of unit not working,checked unit to find the following error codes F3ER6,F4E1,F4E4,found board failing,found the belt to be worn,support rollers are wearing,idler roller broken as well break down as follows 1/w10845086,2/WPW10314173,1/661570V,1/W10837240service call break down as follows 120.00parts 231.47shipping 15.00labor 110.00sub total 476.47tax 13.89grand total 490.36deposit 380.36Balance due 110.00; ordrng 2 WPW10314173 (Drum Roller)s and 1 661570V (Drive Belt) and 1 W10837240 (Dryer Idler Pulley)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Frederick, MD 21703
Ricky E.
Job Details:
06/17/2022
"customer stated that the units oven light came on by itself and couldnt be turned off at the display.. if the power was reset the light would funtion as normal, but would at some point turn back on... will order and replace the display and control, along with the lamp assy and switch....; ordrng 1 W11122852 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near York Haven, PA 17370
Bernard M.
Job Details:
06/17/2022
"Cx complaint unit won't start. Inspected unit and found the lid strike stuck inside the latch. I was able to lift top panel and and get the stike out but it had cracked. The strike will no longer gom into latch to start unit. Ordering strike, once part is in contact cx to reschedule; ordrng 1 W11457841 (lid strike)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Brunswick, MD 21716
Ricky E.
Job Details:
06/17/2022
"ck fnd unit is making a noise in 1st agitation, but not in rince.. will need the clutch, slider and will replace the agitator as well...; ordrng 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Chesapeake, VA 23322
Austin D.
Job Details:
06/17/2022
cx compalint the unit is not drying. checked the unit and found that the rinse aid was not dispensing. replaced the dispeneser. also noticed the unit was not ran with hot water. unit needs to be reinstalled with hot water supply. also recommend using all heat options and purging the hot water beofre turning on the dishwasher.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodlawn, MD 21244
Keith H.
Job Details:
06/17/2022
replaced clutch and slider unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/17/2022
replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed found no other issues with unit at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Ocean City, MD 21842
Michael E.
Job Details:
06/17/2022
CX complaint: slow ice production. Tested and verified complaint. FC temp at -7 to -9 degrees. IM had no error codes in diagnostic. IM harvested and filled without problem. IM is working properly. I let CX know it normally takes 3-4 days for the ice bin to fill to the top. CX was not on site so i took pics of TY card and sent that to CX by text so he has our direct contact info. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/17/2022
"cx complaint unit not working no power,checked unit to find connector at juntion box not tight reajusted wire nuts together tested unit works as designed cx owes for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Richmond, VA 23226
Joseph D.
Job Details:
06/17/2022
"replaced sensor, unit working properly now"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near New Freedom, PA 17349
Sal R.
Job Details:
06/17/2022
Per the prev iouse tech I was able to access and replace the ice paddle. I then tested the unti and unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Midlothian, VA 23112
Joseph D.
Job Details:
06/17/2022
"picked up data logger,placed in blue bag in bin"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Newark, DE 19702
Alexander W.
Job Details:
06/17/2022
"CX stated unit making very loud noise tested inspected and verified cx complaint found sock stuck on blower removed sock and tested unit, unit is now operating as desgined job is complete. CX paid in full by CC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Midlothian, VA 23112
Joseph D.
Job Details:
06/17/2022
"when removing evaporator, was unable to remove and reapppply permagum sealer/sound deadener as it was stuck to old replaced evaporator. unit is not slightly loud with gas boiling off at capillary line in freezer. must replace non-reusable sound deadener when available. It is also possible another tech may have this on their truck under another part number.; ordrng 2 4318168 (sealer-thrm)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Culpeper, VA 22701
Ezra M.
Job Details:
06/17/2022
"no cool. .unit pulling .33 amps. unplugged unit, attached guages. 10 psi on both sides, vacuated sys, pressurized with 140 psi of nitrogen. unit help pressures for 15 mins. vacuumed sys to -28 for 15 mins, pressures held. filled with 2.4oz r600a, verified pressures good and stable. unit pulling .855 amps, good frost pattern. unit cooling."
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Woodstock, MD 21163
Keith H.
Job Details:
06/17/2022
cx complaint is unable to close freezer door inspected unit and found ice buildup at bottom of freezer cleared drain tube cleaned ice unit is working now
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Reisterstown, MD 21136
Keith H.
Job Details:
06/17/2022
repalced heater per service bullentin
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Middletown, DE 19709
Taylor F.
Job Details:
06/17/2022
"Cx complaint is unit not drying properly. Tested insepcted and could not verify complaint. Found cx would have wet pockets on the jeans after a regular/normal cycle. Informed cx she can seperate clothes by fabric density, used time dry, or change the dryness level to accomidate for the mixed loads. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harrisburg, PA 17109
Justin L.
Job Details:
06/17/2022
as per previous tech was able to access unit and replace parts. cx complaint of spots on dishes and found that the dispenser is leaking. Called into office and spoke to ML and secured part and setting return for Tues 6/21/22; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Chesapeake, VA 23322
Branden R.
Job Details:
06/17/2022
helped AR with SS on unit .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near West Point, VA 23181
Jason T.
Job Details:
06/17/2022
"Cx complaint, not cooling-freezing properly, tested all circuits, found evaporator motor not running, verified vac voltage. Installed evaporator fan motor from truck stock, verified all unit functions for proper operation, cooling-freezing...working as designed.; ordrng 1 WP2315549 (Evaporator fan motor), used 1 WP2315549 (Evaporator fan motor) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesapeake, VA 23322
Austin D.
Job Details:
06/17/2022
"cx complaint the hinge is not staying up on its own. checked the unit and found that the hinge had snapped. therefore, i replaced with a new one and tested operation. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Hanover, PA 17331
Marc M.
Job Details:
06/17/2022
cx complaint unit not cooling. inspected unit and found that the unit was unplugged upon arrival. plugged unit in and tested. as soon as the compressor began to run air could be heared purging distinctly from the mid right section of the mullion/liner/cabinet region between the rc and fc. ruptured sealed system line in the cabinet. non repairble puncture of the sealed system. contacted techline to confrim. determined the cause was the door position being swapped.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hampton, VA 23669
Carl A.
Job Details:
06/17/2022
"cx compliant of freezing food in ffc,checked unit to find temps at 33 in ffc,0 in ff, found door gasket not full seat in door reseated gasket and warmed it up to position it correctly tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near New Freedom, PA 17349
Sal R.
Job Details:
06/17/2022
"Per the previouse tech, I was able access and replace the RH door and lower RH hinge . UNit test good."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Alexandria, VA 22308
Lloyd B.
Job Details:
06/17/2022
Cx complained tyhe units buttons did not work and that the language was in french. Inspected the unit and found a loose ribbon for the keypad. Secured ribbon and tested and the unit operates as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Middletown, MD 21769
Brian R.
Job Details:
06/17/2022
cx complaint is unit wouldnt drain and things were still wet. found cold water side of screen packed off. cleaned and cleared screen and had to clean out feed line and now unit checks. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017H
Near Herndon, VA 20171
Richard B.
Job Details:
06/17/2022
"CX complant. Microwave not working. Prior diagnosis found F1E4 error code for 4903 relay , Replaced menbrane switch and control board, Microwave workinng as designed, Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Germantown, MD 20874
Julian H.
Job Details:
06/17/2022
CX complaint about top rack sinking down on lh side found old type of plastic adjusters breaking installed kit from preid and working
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Rockville, MD 20852
Roberto I.
Job Details:
06/17/2022
"CX complaint control panel locked.Inspected unit, found control lock turned on. Unlocked control and ran diag., no errors. Removed outer door, found all connections ok. The control panel responded ok and the control lock key worked ok to lock/unlock. Seems like the cx accidentally turned on the control lock and then didn't know how turn it off. The unit is good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Glenwood, MD 21738
Justin S.
Job Details:
06/17/2022
cx says the unit is not illuminating the display. found the unit was unplugged when i arrived. plugged the unit in and the unit now goes into diagnostics. found the neutral wire was loose in the terminal block. tightned the screw down. the unit now illuminates the display. no error codes in memory. ran the automatic test cycle and the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Newark, DE 19713
Taylor F.
Job Details:
06/17/2022
Cx complaint is unit not cooling. tested inspected and verifed complaint. Found the compressor to be seized up drawing 21 amps on start up and tripping off soon after. Ordering compressor. Cannot reschedule at this time. 2ct sealed system.; ordrng 1 W11370574 (compressor)
We serviced a
JENNAIR REFRIGERATOR
Model JS48SEDBFA
Near Clarksville, MD 21029
Robert L.
Job Details:
06/17/2022
"cx complaint random flicking power outages, doors popping open. found when opening FC door lights cut and cooling stopped, the when closed or full open would come back on, found harness pinched under unit, rerouted wires and unt stayed on,,left Fc door may have been over extended and bent, new door seemded avaible couldnt tell if harness was part of it, itf harness in base issue cannot be repaired, cx to monitor collected $120 amex"
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Betterton, MD 21610
Alexander W.
Job Details:
06/17/2022
CX stated unit has damaged door. Inspected tested and verified cx complaint. found door is defective unit is not sealing properly. ordering door and gasket. cannot resched at this time due to SO parts; ordrng 1 W11233211 (door) and 1 W11102846 (gasket)
We serviced a
MAYTAG REFRIGERATOR
Model MTF2191ARW
Near Baltimore, MD 21205
Milton J.
Job Details:
06/17/2022
Complaint unit leaking. Started to install parts and found new ice maker is missing pieces. Ordering new Ice Maker and returning with Valve. Overbooked myself for Tuesday because CX is real close to me. -MJrob; schdld next appmnt for 6/21 TUE !
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Selbyville, DE 19975
Michael E.
Job Details:
06/17/2022
Replaced the element as per special project. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Williamsburg, VA 23188
Jason T.
Job Details:
06/17/2022
"Arrived on site, advised cx of the $120.00 service call fee, per cx stated that he has an extended warranty with Lowe's. Advised cx to contact Lowe's for a warranty dispatch, cx agreed.; O-emld tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Westminster, MD 21158
Brian R.
Job Details:
06/17/2022
replaced heater and now unit checks and good to go. job complete.
We serviced a
N/A N/A
Model ABB1921DEQ
Near Manheim, PA 17545
Bernard M.
Job Details:
06/17/2022
"Cx complaint unit has condensation.build in RC section. Inspected unit and found the bottom portion of gasket isn't sealing all the way. Also found the FC gasket isn't sealing at the top. There's ice build up at the top of FC. Ordering gaskets, once approved contact cx to reschedule; ordrng 1 W10733695 (RC door gasket) and 1 WPW10574368 (FC door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Wilmington, DE 19802
Taylor F.
Job Details:
06/17/2022
Cx coomplaint is unit not making ice. Tested inspected and verifed complaint. Found the iced maker to be defective. Replaced IM from pre id. tested unit and unit is now working as designed. Job is complete. Cx paid in full.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Middletown, MD 21769
Brian R.
Job Details:
06/17/2022
cx complaint is unit would just beep and wouldnt start and kept flashing F6E1. tested and checked unit to find bad UI. replaced part and tested unit. unit checks. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near McLean, VA 22101
Dustin F.
Job Details:
06/17/2022
"CX complaint: upper rail broke6/17/2022- Went to install part ( was in 2 pieces) after mounting the new housing to the unit, found the reason they were seperated was the clip to hold the rail in place on the rail was broken. left rail housing intact to prevent leaking, the old housing holes were stripped. ordered new upper rail assembly. cx has already paid in full prior.; ordrng 1 W11259786 (upper right rail assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Monrovia, MD 21770
Ricky E.
Job Details:
06/17/2022
"ck fnd icemaker set to the off position... also the units ff door was hard to open.. reset the seal and raised the front of the unit, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Princess Anne, MD 21853
Jonathon C.
Job Details:
06/17/2022
"cx complaitn, unit not draining. tested unit, verified complaint. found lid locked with wawer in the tub on arrival. found drain pump and harness defective causing pump to have no power. ordering lower harness and drain pump.; ordrng 1 W11399437 (drain pump) and 1 W11590868 (lower harness)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW
Near Hanover, PA 17331
Marc M.
Job Details:
06/17/2022
cx complaint unit not advancing timer. inspected unit and found in no settings will the timer advance rotation due to failed timer motor. replaced timer with pre id parts and tested unit. unit ow checks good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cambridge, MD 21613
Jonathon C.
Job Details:
06/17/2022
"cx complaint, unit leaking. managed to find the leak this visit but was unable to verify source/cause. called techline, they suggested i replace the gasket from pre id just to eliminate one option. test ran unit, leak seemed to be fixed but cx is going to call back if the issue persists. if cx does call back, id like a psuedo to call techline before the visit. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23464
Carl A.
Job Details:
06/17/2022
"cx complaint of unit leaking water ,checkedu nit to find that the rear of tub seam had failed causeing water to leak out and down the seam ordering parts needed for repairs; ordrng 1 W11409866 (Tub Assembly (includes Gasket)) and 1 W11416362 (PUMP MOTOR) and 1 W11416460 (Vent Assembly (also Order Gasket))"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Easton, MD 21601
Jonathon C.
Job Details:
06/17/2022
"cx complaint, unit not washing. tested unit, verified complaint. found sump unable to run. tested power from control, only getting ghost voltage to sump (1.2vac) ordering control and returning with sump just in case.; ordrng 1 W11225084 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Reisterstown, MD 21136
Keith H.
Job Details:
06/17/2022
repalced led in top of unit and all lights working
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Milford, DE 19963
Frederick R.
Job Details:
06/17/2022
"Upon arrival verified oil leaking from gearcase. Replaced gearcase, pulley, actuator, drive pulley and belt per prior diagnosis. Calibrated unit after repair and tested unit and it is working as designed. Job is complete"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Winchester, VA 22603
Danny R.
Job Details:
06/17/2022
unit has a drum coming a part and catching clothes also enamal is coming off ordering drum; ordrng 1 W10508188 (drum)
We serviced a
KITCHENAID RANGE
Model KOSE500ESS02
Near Fairfax, VA 22030
Christian C.
Job Details:
06/17/2022
Installed parts. Tested unit at bake for 350. Temp on multimeter and ui are correct.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Winchester, VA 22601
Danny R.
Job Details:
06/17/2022
found loose harness at ui reinstalled harness now runs and checksok
We serviced a
MAYTAG WASHER
Model MVWC400XW4
Near Newport News, VA 23606
Lucas R.
Job Details:
06/17/2022
"cx complaint unit not spinning, checked unit found f7-1, and f7e5 motor codes, unit not spinning or agitating, motor windings ans shifter motor ohmed good from control, found washplate no longer seating to hub, unable to remove wasplate, also found oil from gearcase quoted cx parts, shipping, labor, cx declined repair at this time."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM05
Near Frederick, MD 21703
Brian R.
Job Details:
06/17/2022
cx complaint is unit drips in the back at times and makes a sound. checked unit and advised this is a normal issue as unit is going into defrost and water hits heater at times and unit is running proper. checked over unit. temps in range and unit checks. no drips seen at time of service as well as after multiple cups of water. cx will pay 120 service for today. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Samuel R.
Job Details:
06/17/2022
cx complaint unit is not cooling.inspected unit and could confirm cx complint.found starter relay to work properly and evap fan.touched compressor and was very hot.called ss tech MH and advised to order compressor and evap.unit will need seal system W11370574 special order W11504415 special order W11578004 special order W11504419 special order W11504449 special order; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11578004 (evap) and 1 W11504419 (lock ring) and 1 W11504449 (lock ring)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Williamsburg, VA 23188
Jason T.
Job Details:
06/17/2022
"Cx complaint, not cooling-freezing properly, freezer evaporator frosted up, verified defrost control failure. Removed the ice with a steamer, installed pre-i'd parts to complete the repair, ran factory diagnostic test to verify unit operation...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS
Near Washington, DC 20018
Samuel R.
Job Details:
06/17/2022
cx complaint unit is not cooling in freezer section.inspected unit and found freezer to stop cooling at times do to evap freezing over.found open bi metal causimg unit no to defrost.also advised cx to call whirlpool to update entitlemnts so we can move along with repair.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Harrisburg, PA 17104
Justin L.
Job Details:
06/17/2022
Cx complaint middle spray arm falling off. Was able to access unit and found that the manifold holding the spray arm was seperating causing the issue. Was able to replace part with pre-id and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Selbyville, DE 19975
Michael E.
Job Details:
06/17/2022
CX complaint: ice staying in chute and melting. Tested and verified complaint. I replaced IM and went over how to easily clear the chute by opening door and dispensing ice into a cup. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Glenwood, MD 21738
Justin S.
Job Details:
06/17/2022
cx says the unit is leaking and had another company out and siad the compressor was bad. water was off to the unit when i arrived. turned the water on and it is flowing out of the unit. found the valve is leaking. replaced the valve and ran the unit through diagnostics. the unit is filling draining and coooling below 4.5f then warming back up the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Chester, VA 23831
Chris B.
Job Details:
06/17/2022
cx complaint unit will not cool in fc or make is inspected unit confirmed cx complaint found ice ball in top right corner of evap unit needs sealed system compressor and evap and dryer s code : S71233 service pointer : W10666205E; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evap)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ0
Near Lanham, MD 20706
Alexander D.
Job Details:
06/17/2022
"cx complaint unit doesnt seem to be heating properly, uneven browning and broil element not glowing like the bake element. cx said she was looking for the broil to glow when using bake like her last oven did. advised cx unit doesnt use broil element in bake setting after its done preheating, only uses bake element cx understands. tested broil and element is heating and glowing. preheated unit to 400 with thermocouple on center rack. meter matched display the whole time it was preheating and stayed within 15* of 400 after preheating. everything checking good. advised cx unit is operating as designed which is different than her last oven and she may need to play with rack positioning and bakeware materials to get results shes looking for, cx understands."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Chesapeake, VA 23320
Austin D.
Job Details:
06/17/2022
"came out to replace the control. disassembled the unit as needed. repalced the control and tested the unit. all burners and oven is working. unit is running as designed until the door is openeed. then the control acts up again. therefore, the unit has a short in the switch or harness. bipassed the switched and it still happened. ordering all parts needed to resolve the issue.; ordrng 1 WPW10107820 (oven door lock) and 1 W11370462 (door switch with rod) and 1 WP9757262 (door switch) and 1 W11452636 (main harness) and 1 W11396691 (harness wire) and 1 W11524029 (light assembly)"