Service History 1067 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Dover, DE 19904

Alexander W.

Job Details: 06/24/2022

"Cx stated unit leaking, inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near White Hall, MD 21161

Neil H.

Job Details: 06/24/2022

replaced the thermistor and the clip and harness unit checked good but time will tell i found the clip split so i replaced and wrapped the thermistor and clip.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Madison, VA 22727

Eric F.

Job Details: 06/24/2022

"Installed sleeves, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bel Air, MD 21014

Neil H.

Job Details: 06/24/2022

replaced ordered parts unit tested good crushed ice now dropping and cubed and smoothly

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS06

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 06/24/2022

"Cx complains that sometimes the unit does not heat properly, when trying to heat a cup of coffee, the unit takes 3 minutes to heat the coffee.. today the unit working ok, cks power outlet ok 120vac. order magnatron, diode, capacitor.. 2 TECHS JOB PLEASE THERE IS A GLASS TOP UNDER THE UNIT.. AND I DON'T WANT TO BREAK IT; ordrng 1 W11230995 (magnetron) and 1 W11256462 (diode) and 2 techsjob (2 techs job)s and 1 W10561770 (capactr-mg)"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Lanham, MD 20706

Shawn D.

Job Details: 06/24/2022

cx complaint unit is leaking from dispenser. inspected unit and is middle of cycle filling through dispenser and im watching it leak some snapped pic. has to be a dispenser isssue. unit is stacked and will need a second tech on return. ordering dispenser nd valves for return; ordrng 1 W11316255 (valve hot) and 1 W11316256 (coldvalve) and 1 W11524103 (dispenser assem) and 1 2techjob (2 tech job)

We serviced a

JENNAIR RANGE

Model JGCP436HL00

Near Dewey Beach, DE 19971

Andrew W.

Job Details: 06/24/2022

"Cx complaint is cook top burners not igniting, and front center burner no spark. inspected and tested and verified complaint. upon inspection found that the left rear and front burner as well as the front middle burner were dirty/defective which was not allowing proper ignition, burner caps were warping from uneven heat from when the burners do ignite they dont fully ignite. removed front panel and found the front center burner switch was not plugged in. reconnected plug and burner sparked but would not immediately ignite. ordering 3 burners and 3 caps. not enough stock at UM to schedule return visit. (only show 2 burners and caps available); ordrng 3 W11319224 (cap-burner)s and 3 W11319683 (burnr-head)s and 3 W11319673 (burnr-head)s"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM01

Near Annapolis, MD 21409

Mitchell H.

Job Details: 06/24/2022

cx complaiint unti not cooling. arrived to unit and was turned off. put gauges on and was equilized at 0psi. plugged unit in and immedietly went into a 30in vac. checked over unit with uv light and none found. pulled a vaccum on unit and let hold for 20 mins and didnt come out at all. if there is a leak it is very very small. rescheduling again as a 3ct ss and keeping parts for retgurn visit. i filled unit for now and we will need to come bnack and reclaim whats in it and pressurize with nitrogen to try and source the leak.; ordrng 1 nitrogen (nitrogen)

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near York, PA 17403

Sal R.

Job Details: 06/24/2022

"I was able to access and replace the regulator. I also found concerns with the RH burner assembly and well as a faulty switch harness and spark mod witch causes the unti to contiusly spark during a cooking cycle. I am ordering 1 RH burner assm (W11173537), 1 center burner assm (W10625853), 1 switch harness (W10619016), 1 spark mod (WPW10475150), and 1 ORFCE kit (W10853432). Once all parts are avalible, please have somoene form the office call to set a retutn date.; ordrng 1 W11173537 (front right burner assm.) and 1 W10625853 (center burner assm.) and 1 W10619016 (switch harness) and 1 WPW10475150 (spark mod) and 1 W10853432 (spud ORFCE 7 @ tribs)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW2

Near Virginia Beach, VA 23455

Zachery R.

Job Details: 06/24/2022

"cx complaint unit not completing cycles, checked unit, unit displaying f7e1 tachometer missing or wrong signal, replaced actuator, tested, unit not spinning just humming, was able to get unit to spin if jumped by hand, sounds like metal on metal, oil leaking from bearing onto clutch, also come to find defective cap, ordering cap, gearcase, and motor to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11395618 (cap) and 1 W11283592 (motor-drve)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS00

Near Hanover, PA 17331

Sal R.

Job Details: 06/24/2022

"CX complai t is that the tuni overfilled and leaked out of the front. I found that the the drain pump failed. I am ordering 1 drain pump (W11539855) and 1 drain hose(W11572053). Once parts are avalible , please have someone form teh office call ot set a return date.; ordrng 1 W11539855 (drain pump) and 1 W11572053 (drain hose 2 @ tribs)"

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB04

Near Millersville, MD 21108

Eric W.

Job Details: 06/24/2022

cx complant of frost in freezer inspected unit found the hole top left side of door is not sealing to cabnet gasket is straight but door is not unit willneed new door and gasket; ordrng 1 W11233211 (door black) and 1 W11102846 (gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/24/2022

"cx complaint the unit is not starting any cycles. checked the unit and found that the error codes f7e1, f7e7, f6e3 were stored. replaced the UI and control with no luck. the unit still isnt working correctly. Ohhmed out the stator ar control and only had resistance one way. then i checked it at the stator. ; ordrng 1 W11195971 (stator)"

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2389GES

Near Lancaster, PA 17601

Sal R.

Job Details: 06/24/2022

"Per the previouse tech,I was able to access and install the heater probe. UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Millersville, MD 21108

Eric W.

Job Details: 06/24/2022

no show; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near New Carrollton, MD 20784

Shawn D.

Job Details: 06/24/2022

cx complaint low ice production. inspected unit has 10 cubes in bin ice maker full and water in ice maker is half frozen. checked freezer temps and 3 degrees. ice maker cycled fine. cx said after 3 days bin will not be full not even half full. ordering ice maker for return; ordrng 1 W11546935 (ice maker)

We serviced a

KITCHENAID WINE CELLAR

Model KUWL204ESB02

Near Abingdon, MD 21009

Neil H.

Job Details: 06/24/2022

cx complaint unit not cooling properly found no frost pattern on either evap and found traces of oil under upper evap called tech line and non repairable. compressor NLA.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Newport News, VA 23608

Jason T.

Job Details: 06/24/2022

"Cx complaint, bake cycle not keeping set temperature, tested all circuits, verified vac voltages. All circuits tested ok, found in the lower storage drawer cast iron pots are right below where the bake igniter harness connection is. As the bake igniter was lighting it was also arching to ground on the cast iron pots causing the issue, CX removed the cast iron pots. Tested and verified all unit functions for proper operation, working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Abingdon, MD 21009

Neil H.

Job Details: 06/24/2022

replaced the inlet water assy. unit tested good went through no issue.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Columbia, MD 21045

Robert L.

Job Details: 06/24/2022

"installed sump per previous, tested all ops ok"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Baltimore, MD 21210

Milton J.

Job Details: 06/24/2022

"CX complaint door has dents and making noise. Inspected and found the high side is make a noise. Confirmed door dents. Ordering new Diode, Capacitor, Transformer, Magnetron and SS Door Assembly. -MJrob; ordrng 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W11540981 (Transformer) and 1 W10818686 (Magnetron) and 1 W11117588 (SS Door Assembly)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chesapeake, VA 23325

Lucas R.

Job Details: 06/24/2022

"cx complaint unit making noise, checked unit found tab on drum bearing no longr holding bearing to drum, also found belt frayed, replaced bearing and belt, tested, unit working as designed.; ordrng 1 341241 (belt,drive), used 1 341241 (belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Virginia Beach, VA 23455

Zachery R.

Job Details: 06/24/2022

"cx complaint unit not making ice, upoin arrival checked temps, unit at 67 degrees, in both sections, compressor reading .4 amps, oil on filter dryer. called tech line SR#7733963029 was advised to order sealed system and do not use dye drier.; ordrng 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 W11504450 (lockring) and 1 W11109499 (drier-tube) and 1 W11504445 (lockring) and 1 W11504447 (lockring) and 1 W11574734 (compressor) and 1 W11504431 (lockring) and 1 W11506621 (lockring) and 1 W11504415 (coupler) and 1 W11506635 (coupler) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Virginia Beach, VA 23455

Zachery R.

Job Details: 06/24/2022

"cx complaint unit making ice but not dispensing ice, checked unit, unit has proper voltage, tested door switch, switch is good, come to find defective auger motor, ordering auger motor to complete repair .; ordrng 1 W11310391 (auger)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23455

Zachery R.

Job Details: 06/24/2022

"upon arrival noticed unit is not leveled, adjusted feet to level unit, vefified unit needs updated heater, replaced heater with v/s because heater that was sent is incorrect, ran auto test cycle, no faults after test cycle, unit working as designed. ordering heater to replenish v/s; ordrng 1 W11537778 (heater)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Baltimore, MD 21210

Milton J.

Job Details: 06/24/2022

"Cx complaint unit not powering. Installed new Control, Control, Console and Fuse. Display not powering. Called into WP TL(SR#7733716103) and determined 13.74DCV to the console and should powering so new console is defective. Installed old console and still not responding. Called into office and Parts Specialist Haley is having a new Console transferred over.; ordrng 1 W11375458 (Console)"

We serviced a

IKEA RANGE

Model IGS900DS05

Near Silver Spring, MD 20901

Israel R.

Job Details: 06/24/2022

Customer complaint is unit cooktop is working but the oven is not. I tested and all of the ignitors are reading 3.2 amps. enough to turn it on. I pulled unit out and found the valve was off. She sais no one had pulled unit out and one days was working and another was not. I tested a bunch of times did not popp off again. I could not see anything else wrong. Tested all oven features and the unit is not turning on and heating up to 350 in 15 min. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Baltimore, MD 21212

Milton J.

Job Details: 06/24/2022

Complaint unit leaked and keeps beeping/draining. Arrived to look at unit and CX said they had a emergency they had to leave for. Rescheduled for next availible opening. -MJrob; schdld next appmnt for 6/30 THU !

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Mount Airy, MD 21771

Brian R.

Job Details: 06/24/2022

cx complaint is with unit and a loud noise. tested and checked unit. tried to pull wash plate to check and bolt was siezed. cx said they couldnt get bolt out. got bolt head off as bolt broke in shaft. teeth on wash plate good but oil under wash plate. ran unit to see whats going on. went over unit and parts with cx as unit is O-O-W and what she wants to do. unit needs gear case and parts replaced. shes not happy and asked if she could call whirlpool for help and go over this as repair in more then she paid and she had unit less then 3 years. cx will pay 120 service for today.; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (Clutch 18.64) and 1 W10902814 (Washplate 115.25)

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ1

Near Mount Airy, MD 21771

Brian R.

Job Details: 06/24/2022

part wrong again. called tech line to report and see if its a packing or part issue. found part listed wrong and wrong element called LF as the 2780 is on Tribles and Service Matters calls for 2 different LFs. called tech line to repot issue and spoke to Joal and SR# 7733959967 spoke to tribles about part as well. will order new element and office will schedule.; ordrng 1 W10823727 (LF Element)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Chesapeake, VA 23320

Austin D.

Job Details: 06/24/2022

cx complaint the unit is leaking. checked the unit by putting it inot a bulky item wash and allowed it to fill three times. never found any signs of leaks. tried to recreate the issue and couldnt find any leaks. I did verify that the drain is not clogged internallyh in the house. not really sure at all where the water came from. do not feel that it is the washer though. also found the back left leg unseated. this can cause unlevel and unbalanced loads. reseated the foot into the unit. unit is running as designed. advised cx to monitor the unit for the next couple washes and to let us know if any leaks are found.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Aberdeen Proving Ground, MD 21005

Neil H.

Job Details: 06/24/2022

cx complaint the unit is running but not heating found the hi limit fuse blown replaced and unit checked good.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Hampton, VA 23669

Lucas R.

Job Details: 06/24/2022

"cx complaint unit leaking, checked unit found leak from inner hose to drain pump, also found f7e6 motor code, unit not agitating, actuator unseated from cam, replaced actuator and hose, calibrated, tested, unit working as designed.; ordrng 1 W10913953 (actuator), used 1 W10913953 (actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WGD8127LW1

Near Yorktown, VA 23692

Jason T.

Job Details: 06/24/2022

"Cx complaint, cycle takes a long time to dry, no error codes, tested all circuits... found loose backed out ignitor harness. Removed and repaired loose harness connection, verified all the AC voltages... Cycle temperature tested at 145 degrees... Working as designed."

We serviced a

JENN-AIR ICE MAKER

Model JUIFX15HX00

Near Gaithersburg, MD 20882

Julian H.

Job Details: 06/24/2022

2 YR WARRANTYCX complaint about unit stopped making ice inspected and found that water level sensor is not recognizing water on reservoir keep showing reservoir full not filling with water but sending correct amoun of water when uses a normal cycle cooling is fine drain pump working need part; ordrng 1 W11542867 (circ pump/sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Harrisburg, PA 17112

Fred G.

Job Details: 06/24/2022

i was able to access unit and replace the water tube. tested for leaks and unit now dispenses and checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Richmond, VA 23231

Chris B.

Job Details: 06/24/2022

cx complaint unit will not make ice inspecetd unit found im to contienue to rotoate replaced ice maker. job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gaithersburg, MD

Dustin F.

Job Details: 06/24/2022

"CX Complaint: Loud Noise comming from unitInspected unit, Before even looking at the unit i could hear the FC Evap fan winding while it was hitting ice. Inspected unit, found 16kohms for evap thermistor and 8k for FC thermistor while stuffed in ice( Unit was powered off and open for around 30 min und evap cover frozen completely. Ohmed out both thermistors all were within range and temp. Found 1 of the thermal fuses for the fan open, as well as the Defrost heater reading 3.1 Milliohms. Ordering new defrost heater (Wp12729128) and marking fan motor as return in case needed. Cx paid $201.49 in full with a card; ordrng 1 WP12729128 (Defrost Heater)"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Virginia Beach, VA 23453

Austin D.

Job Details: 06/24/2022

"cx complaint the unit is not spinning out the clothes. checked the unit and foiund error code f8e1. this can cause the unit to not spin out since it can not complete the rinse cycle. checked the vavle and the cold side is not working correctly. therefore, i replaced the valve and tested operation. unit is running as designed.; ordrng 1 W11038689 (inlet valve), used 1 W11038689 (inlet valve) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Salunga-Landisville, PA 17538

Sal R.

Job Details: 06/24/2022

"CXc omplai t i s that the the FC wall ios frostiong over. I foudn that the unit will need 1 thermistor (WPW10384183), 1 harness (W11546681), and 1 control board (W11546690). Once the parts are avalibel , please have somoene form the office to set a return date.; ordrng 1 W11546681 (harness 4 @ tribs) and 1 WPW10384183 (thermistor 13 tribs) and 1 W11546690 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Joy, PA 17552

Sal R.

Job Details: 06/24/2022

"Per the previouse tech, I was able to access and replace all parts. I then recalibrated the unti and ran a auto test. I found unit to be opperating as designed. UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Silver Spring, MD 20906

Andrew H.

Job Details: 06/24/2022

Customer's complaint as a unit is not cooling properly I replaced compressor dryer and couplers. I pulled unit into a 30-in vacuum. I filled unit with 140 psi of nitrogen and let it sit for 20 minutes. Pressures did not drop. I pulled you in back into a 30 inch vacuum what vacuum hold for 15 minutes. Unit held vacuum. I then filled the 42 g. Unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/24/2022

Cx complaint is that the door is opening quickly and they found a black bushing on the floor. Upon arrival I found that the left Friction sleeve was broken and off and the right side was torn but still in place. I was able to replace both sleeves. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4850HW

Near Hanover, PA 17331

Marc M.

Job Details: 06/24/2022

cx complaint gasket tearing. inspected unit and found that the door gasket is fraying causing the unit to retain less heat during cycle. replaced gasket with pre id parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Suffolk, VA 23434

Anthony D.

Job Details: 06/24/2022

cx complaint unit not heating verified 120vac to unit checked for 120 at igniter 120 vac was present unplugged igniter connector ohmed igniter read open indicating a bad igniter ordering igniter to complete repair; ordrng 1 W11590294 (igniter)

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 06/24/2022

"replaced gearcase, clutch motor, and belt, calibrated and tested, no faults after test cycle. leveled feet, unit working as designed, left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hanover, MD 21076

Kevin P.

Job Details: 06/24/2022

installed new deli drawer tracks and hardware and pulled unit out to inspect noise and compare to service pointer for noise. drier and cap tube appear to be positioned properly per service pointer but noise remains ordering mastic insulation pads; ordrng 3 w11553819 (mastic insulation)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/24/2022

Cx complaint is that the unit will not go past wash cycle. Upon arrival I found no error codes. I then ran the diag test and found that there was no cold water coming in when the valve is openiong. I removed the supply hose off and tested the flow and found that the supply line is not getting any water flow. I informed the cx of the issue. Cx is contacting the builder. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Suffolk, VA 23434

Anthony D.

Job Details: 06/24/2022

"cx complaint unit not cooling checked unit found unit to be un level causeing doors to not seal properly, leveled unit steamed gasket unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Nottingham, MD 21236

Milton J.

Job Details: 06/24/2022

"Cx complaint ice falling to the bottom of the FC, particles coming out of filter with bad tasting water, items freezing on top/middle shelf and drawer not staying closed. Checked behind drawer to ensure not items behind keeping from closing fully and none. Explained to CX that if the drawer has a lot of weight it will make it prone to sliding open. Dispensed water and can see particles. Advised CX to call WP and see if they would send her a new filter. Both compartments set to max cool. Adjusted both to recommended and should fix items freezing. Cabinet down on rollers with floor slanted forward. Leaned back which should fix iced mis dropping out of ice maker. Unit is now functioning properly. -MJrob"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Edgewood, MD 21040

Neil H.

Job Details: 06/24/2022

cx complaint ice maker not working found no voltage noticed the harness tab was broken off so the harness couldn't stay in place replaced the ice maker and harness.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Essex, MD 21221

Milton J.

Job Details: 06/24/2022

Cx complaint unit making buzzing noise when ice maker fills. Installed new Dual Valve as previously ordered. Tested unit and is now functioning properly.

We serviced a

WHIRLPOOL OVEN

Model RB120PXK1

Near Virginia Beach, VA 23462

Austin D.

Job Details: 06/24/2022

cx complaint the unit is not turning oven onn for bake. unit needs a new oven heating element. replaced the element. and ptested operation. unit is running as designed.

We serviced a

WHIRLPOOL OVEN

Model WFE525S0JZ1

Near Chestertown, MD 21620

Jonathon C.

Job Details: 06/24/2022

"cx complaint, cooktop defective. replaced parts per prior diag, tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 06/24/2022

installed control box and thermistors. verified full frost pattern.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gaithersburg, MD

Dustin F.

Job Details: 06/24/2022

"Cx Complaint, No Ice No cooling in fridgeInspected Unit, Found RC evap Frozen Solid. Defrosted cover and removed. Found Thermistor Out of range and in wrong position in accordance with SPW11092686. RC thermistor reading 3.7k ohms with fridge open at 70 degrees. Found defrost thermistor at 8.9k ohms Frozen in a block of Ice. Removed all ice build up replaced and relocated thermistor. Tested, Found unit working as designed. CX will monitor cooling of unit. and advised to contact us if cooling issues reappear. Ordering Fill Tube Heater for ICe Maker to complete repair. CX paid 370.53 in FULL via Check; ordrng 1 W11226501 (Fill Tube Heater), used 1 W11087438 (Fan Motor With Thermistors) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Annapolis, MD 21409

Mitchell H.

Job Details: 06/24/2022

cx complaint unit is making some noise and didnt complete cycle. inspected unit and found f7e1.checked connections on control and were good. ran callibration cycle and it went through it fine but was clunking around while agiatating more than usual.checke dunder unit and clutch was a little worn. ordering clutch assem and actuator for return visit.; ordrng 1 W10721967 (clutch) and 1 W10913953 (actuator)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Virginia Beach, VA 23451

Zachery R.

Job Details: 06/24/2022

"replaced all LEDS, tested, unit working as designed."

We serviced a

MAYTAG FREEZER

Model MRT118FFFZ06

Near Suffolk, VA 23434

Anthony D.

Job Details: 06/24/2022

replaced socket and bulb also cx stated doors were not sealing properly and sometimes gasket comes out of door checked gaskets gaskets need to be replaced ordering gaskets to complete repair; ordrng 1 W11030683 (gasket) and 1 W11574983 (gasket)

We serviced a

KITCHENAID FREEZER

Model KFXS25RYMS0

Near Oakton, VA 22124

Richard B.

Job Details: 06/24/2022

"CX complant. Ice in freezer. Prior diagnosis found p trap ids needed . Installed updater p trap after removing all ice and debris. Unit is good now, RB"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Fairfax, VA 22033

Richard B.

Job Details: 06/24/2022

"CX complant. Rubber moldy. Inspected unit and found bellow black with mold , Replaced bellow and cleaned out drain pump filter , Tested unit and no leaks, Job completed, RB"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Annapolis, MD 21401

Mitchell H.

Job Details: 06/24/2022

cx complaint units light behind light SD replaced is now out. confirmed complaint and replaced led and all lights are on and working. job complered.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Westminster, MD 21157

Brian R.

Job Details: 06/24/2022

cx complaint is unit does not run like it did. found code F0E7 for Load Detected When Running Clean Washer Cycle . recalibrated and tried auto test to see how unit ran. cx said when she starts a load it starts then stops and flashes that code but not running a cleaning cycle. after testing unit unit ran on everything it was set on just as it should. after resetting unit advised cx to try a few loads and see how unit does and call back if needed and control and console might need to be updated. unit checks as of now. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED6400SB1

Near Smithfield, VA 23430

Anthony D.

Job Details: 06/24/2022

cx complaint unit not starting checked unit found motor huming when button is pressed held door switch and tried starting motor did same thing then spun tub with hand motor started indicated bad start windings in motor quoted cx for repair as follows $120 service call $110.00 labor $215.15 parts $12.91 tax $15.00 shipping $473.06 total cx agrred and paid $373.06 will owe labor on return visit; ordrng 1 wpw10463866 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Biglerville, PA 17307

Andrew S.

Job Details: 06/24/2022

"Per previous tech I was able to access and replace the Ice maker in the FC. I then was ble to get the icemaker to harvest. Unit is now functioning as intended, Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Halethorpe, MD 21227

Kevin P.

Job Details: 06/24/2022

"cx complaint user interface is acting irratic flickering on and off, went over out of warranty pricing with cx at which time he declined service. job complete"

We serviced a

JENN-AIR COOKTOP

Model JED3430WB00

Near Catonsville, MD 21228

Kevin P.

Job Details: 06/24/2022

no cooktop was sent spoke to MA who is emailing ST to escalate and we will be cancelling for today and have to reschedule once we have an eta on part; ordrng 1 W10163206 (cooktop)

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Purcellville, VA 20132

Ricky E.

Job Details: 06/24/2022

"installed new timer, new timer not advancing.. the timer motor has power, and is generating a sound, but isnt turning... will need to reorder the timer...; ordrng 1 W10846428 (timer)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Millington, MD 21651

Jonathon C.

Job Details: 06/24/2022

"cx complaint, bake failed. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fairfax, VA 22033

Richard B.

Job Details: 06/24/2022

"CX got mnotified about a issue. Inspected nit and found vent wax motor error code as well as drain motor and fill valve. Unit will need a control as well as vent wax motor. CX calling kitchenaid for parts and labor concession , Will use heater on return visit RB; ordrng 1 W11410066 (control. 215.34) and 1 w11416460 (vent wax motor 59.30)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Chantilly, VA 20151

Richard B.

Job Details: 06/24/2022

"CX compant. Light not working in fresh food compartment or control lights. Inspected unit and found unit is cooling but control is dark and non responsive. Ordering control , Further work needed,, RB; ordrng 1 W11594670 (control box)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near South Mills, NC 27976

Branden R.

Job Details: 06/24/2022

"cx complaint agitator broke up when it plug it in it won't turn off checked unit found when unit plugged in 120 vac going to control and no green light comes on . control is bad , drain pumped ohmed good , also found agitator melted off , so i will need to order all parts for repair .unable to test mechanical parts to unit , found oil coming from gearcase , unit will need new control along with mechanical parts , unable to test , will return whats not needed for repair .; ordrng 1 W11419171 (control) and 1 W11246846 (cap) and 1 W11550891 (agitator) and 1 W11449841 (gearcase) and 1 W11195971 (MOTOR) and 1 W10754448 (clutch) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/24/2022

"came out to do tub job on unit , cx stated tub looked like it was banged around , checked tub out and found damaged tub where shock absorber sits , took alot of pics of damged tub , reordering tub for repair .; ordrng 1 W11287253 (tub)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Bowie, MD 20715

Alexander D.

Job Details: 06/24/2022

"cx complaint unit making irregular chirping noise when agitating, no pattern to when noise is made. checked under unit, no oil, no play in gearcase but noticed alot of black dust from belt in pulley shield. turned pulley back and forth by hand in both spin and agitate, no noise. turned washplate back and forth by hand, no noise and feels snug. ran test cycle, no noise. started normal wash cycle with some sheets in basket and waited for it to agitate, still no noise. advised cx i cant find the noise if its not making it. advised cx to monitor and call back if noise comes back and to try and get noise on video. if cx calls back, send tech with splutch(W10721967) and belt(WPW10006384). cx paid service call with "

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Great Falls, VA 22066

Christian C.

Job Details: 06/24/2022

Installed drain pan. Evap drains normally. Cx paid for labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Haymarket, VA 20169

Ezra M.

Job Details: 06/24/2022

"no ice. found fill tube frozen, ran test 31, valve getting voltage, no fill. found fill tube frozen, steamed out fill tube. re-ran test 31, unit filled. ordering fc door.; ordrng 1 LW11026425 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Highland Springs, VA 23075

Joseph D.

Job Details: 06/24/2022

"adjusted handles, levelled, checked temps, filter, fans, valve, ice maker. unit working and now sealing properly"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS03

Near Bowie, MD 20715

Alexander D.

Job Details: 06/24/2022

cx complaint upper oven bake not working. inspected unit and verified complaint. found upper bake ignitor getting 120v but not glowing. replaced bake ignitor and tested. also inspected lower oven and its working properly. unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Essex, MD 21221

Milton J.

Job Details: 06/24/2022

"Complaint unit never worked. Installed new Control, Actuator and Lower Harness. Tested and is now functioning properly. -MJrob"

We serviced a

KITCHENAID FREEZER

Model KBSD602ESS01

Near Vienna, VA 22180

Jason A.

Job Details: 06/24/2022

Replaced all 12 LEDs and test all lit when doors are opened. TSP # W11606409 Rev B + S84638 > JJ

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Oakton, VA 22124

Jason A.

Job Details: 06/24/2022

CX complaint DRYER tone beep doesnt work & dryers shuts off before load is dry. CX has been using timed dry or re-running the same load. Found F3E2 error. Test display & UI & alarm in diagnostics > JJ; ordrng 1 WPW10298258 (harns-wire mositure sens) and 1 W11413567 (Console UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Baltimore, MD 21209

Justin S.

Job Details: 06/24/2022

refrigerator evaporator completely frosted over. replaced the damper and the harness. the unit is now cooling good. the unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 06/24/2022

Cx complaint unit is not working properly inspected unit found small particles of food in bottom of dishwasher cleaned and showed cx common collection areas recommended running a cycle with 1 cup vinegar and hot settings to clean the unit recommended this monthly unit is working properly just has a smell after washes

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 06/24/2022

Cx complaint unit is not working properly inspected unit removed and replaced the lower harness tested and inspected for proper use unit now functions normally.

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Herndon, VA 20171

Richard B.

Job Details: 06/24/2022

CX complant. Fresh food not cold enough and freezer not freezing. Inspected unit and found evap has heavy frontal frost as well as frost inside cover. Thawed out evap with steam gun and steamed drain so evap will drain and not hold water . Advised CX to make sure door is thouroughly closed . Job completed. RB

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Rockville, MD 20852

Andrew H.

Job Details: 06/24/2022

Customer complaint is a unit's racks have rust on them. Inspected unit found both upper and lower racks have rust on them on the outside near where the rack bends up. I found the coatings coming off and causing the metal to rust underneath. I replace both upper and lower racks. Tested units now working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS1

Near Silver Spring, MD 20910

Israel R.

Job Details: 06/24/2022

Customer complaint unit smells like gas when oven is on. I tested the unit and found the unit is lighting but the fire is not even. I adjusted the air to gas ratio setting and it got getter but the manifold was still not turning on completly. Ordering gas vavle and manifold to be replace at the same time.; ordrng 1 WP9758078 (burnr-oven)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Arlington, VA 22201

David J.

Job Details: 06/24/2022

Got to job and inspected parts. Found sump assembly had been used and had broken parts. Took pictures and spoke with office. We are overnighting pump and will return when new pump comes in. ; ordrng 1 W11460945 (Sump assemb)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Frederick, MD 21701

Bernard M.

Job Details: 06/24/2022

"Replaced both parts, the unit now dispenses ice from the door. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Frederick, MD 21702

Bernard M.

Job Details: 06/24/2022

"Arrived to cx and entered diag mode and found no error codes, ran auto test and unit completed test without issues. Added 6 towels and ran a quick wash cycle, unit completed cycle without issues. No damage or leaks found on any hoses. Instructed cx to not add a pod in basket then detergent in dispenser for this will cause leaks. Also instructed cx not to overload because of unit shaking. The pan the unit sits in is to small. Contacted TL and spoke with Andy and documented all the findings due to the amount of visits. Unit is running as designed per TL."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Frederick, MD 21702

Bernard M.

Job Details: 06/24/2022

"Replace heater per service pointer #11540964, ran auto test and the unit heated and no leaks were found. unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Herndon, VA 20171

Richard B.

Job Details: 06/24/2022

"cx complant . oven not working Prior diagnosis found harness severed not allowing control to operate. Replaced harness and tested unit , Oven working as designed. Job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lyndhurst, VA 22952

Kyle A.

Job Details: 06/24/2022

Swapped tubs buy will need to return with sump mount. Called office to have one pulled ; schdld next appmnt for 6/28 TUE PM

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ1

Near Bridgeville, DE 19933

Michael E.

Job Details: 06/24/2022

CX complaint: long dry and no legs. Tested and verified complaint. Air flow test failed. Quoted CX price to replkace the legs but CX decided not to repair. She is looking into buying a matching washer and dryer. I could not complete the CC sale due to washer charge of 120.00 it would not allow me to run a second charge for the second appliance...thought it was a duplicate. CX is aware that we will be contacting her monday to collect the 120 for this service. Job is complete but we still need to collect the 120 service fee

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Ocean View, DE 19967

Michael E.

Job Details: 06/24/2022

"CX complaint: lights and door alarm intermitantly going off. Tested anbd verified complaint. CX showed me videos of the unit doing this. Seems to be the upper left door causing the problem. Replaced the Left RC door switch, tested unit and it is now working properly. CX paid in full for service, laobor, S&H and part on CC. Job is complete"

We serviced a

KITCHENAID OVEN

Model KSGG700ESS3

Near North Bethesda, MD 20852

Roberto I.

Job Details: 06/24/2022

"CX complaint smoke from the oven.Removed oven bottom, found area clean and burner ok. Seems like the cx has never uset the oven. Ran a 350F bake cycle, noticied of the typical smoke from the oven when it is in use for the first time. Turned the hood fan on and opened a couple of windows until all the factory oil in the cavity was burned out and the smoke stopped. Called Whirlpool Safety and documented everything."

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Upper Marlboro, MD 20774

Mitchell H.

Job Details: 06/23/2022

cx complaint some burners do not always ignite when they try. inspected unit and confired. 3 out of the 4 burners were slow to ignite. once heated uo they started working but once cooled off it started taking more clicks to spark. ordering burner caps and burner heads for return visit.; ordrng 1 W11579391 (burner caps) and 1 W11084058 (burner head) and 1 W11084059 (burner head) and 1 W11084062 (burner head)

We serviced a

WHIRLPOOL ICE MAKER

Model WRS315SDHM08

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 06/23/2022

Cx complaint unit is not working properly inspected unit found fill tube not installed properly allowing water to fall behind icemaker and freezer up cleared and reseated properly. Cx states Water drips from the door ordering seperator ; ordrng 1 W11423787 (Seperator)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW0

Near Greater Landover, MD 20785

Mitchell H.

Job Details: 06/23/2022

cx complaint unit seems to be taking longer to dry and feels like not enough heat. inspected unti and unit is cycling good and up to correct temps. found vent behind unit extremley kinked. took vent off adjusted it and installed a hard 90 that the cx had and unit is now good to go. job completed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW0

Near Greater Landover, MD 20785

Mitchell H.

Job Details: 06/23/2022

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