Service History 1031 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 07/11/2022

Per previous diag I replaced the timer. I then found that the unit would not start. I then put the old timer back in and found that it did not start as well. I then tested the PTS switch and found that it is functioning but i only found 87 V. I then removed the cover and checked the incoming voltage and found that L1 was bouncing around and not consistant. I checked L2 and found 125 vac. I then found that the voltage in L1 dropped to 0 when attempting to start the unit. ANd I found that L2 jumped to 245v when attempting to start the unit. I am ordering a cycling thermostat and the timer again. Cx is having an electrician check the receptical and wiring to the plug. Cx will call the office when the electic is taken care of.; ordrng 1 WP3387134 (Thermistat) and 1 WPW10185982 (Timer)

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Winchester, Virginia 22603

Danny R.

Job Details: 07/11/2022

"cx isnt in home person here called cx they cancledd didnt know price of labor and such , will call back if they want serivce"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Vienna, Virginia 22180

Christian C.

Job Details: 07/11/2022

Installed ice door. Cx confirmed it is the correct color they like. Unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model GZ25FSRXYY2

Near Accokeek, Maryland 20607

Robert A.

Job Details: 07/11/2022

"Cx complaint that the unit is not ejecting the ice, it gets stuck and only dispenses crushed ice. I inspected the unit to confirm the complaint. I found the Icemaker off at the UI and IM arm in the off position. I turned it off and ran a harvest cycle, the unit worked fine. With there being no ice in the unit I was unable to replicate the dispensing performance. I recommend the cx getting a new ice bin based on the initial complaint. I'm ordering the part but the cx wants to ordering the part themselve because installation is so simple. I collected the service call by cash.; ordrng 1 W11185686 (ice container 189.11)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS8

Near Virginia Beach, Virginia 23454

Zachery R.

Job Details: 07/11/2022

"replaced dispenser, tested, unit working as designed."

We serviced a

AMANA RANGE

Model AER6303MFS3

Near Virginia Beach, Virginia 23451

Zachery R.

Job Details: 07/11/2022

"replaced control, tested, unit working as designed. secured control in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Virginia Beach, Virginia 23454

Zachery R.

Job Details: 07/11/2022

"cx complaint no cool, upon arrival checked temps. fc at 9 degrees, rc at 40 degrees. amp draw reading .7 amps. fan is working, evap thermistor is in range. come to find brown wire to heater not seated to harness, seated brown wire to harness and secure with heat shrink, verified unit started to form frost pattern, advised cx to keep eye on temps"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Newport News, Virginia 23606

Justin W.

Job Details: 07/11/2022

replaced lid tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Fort Washington, Maryland 20744

Robert A.

Job Details: 07/11/2022

"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found the UI not showing any response at all. I checked the control board and the green LED is flashing and it is getting 123v. I checked the white UI wire and is secure in correct position, but still nothing from the UI display. I removed the UI connector then reinserted it, there was a dim light at the start button but none of the other buttons respond. The unit will need a new console control to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11460962 (UI housing control)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Conway, South Carolina 29526

Jason T.

Job Details: 07/11/2022

"CX complaint, water will not fill during heavy duty cycle, error code found : F8-E1 tested all circuits and wiring, found loose harness connection backed out at the main control. Repaired loose connection and verified vac voltages, ran factory diagnostic test to calibrate and verify unit operation, working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEM4

Near Conway, South Carolina 29526

Jason T.

Job Details: 07/11/2022

"CX complaint, ice maker is making too much ice, overfills the ice container. Tested all circuits, found intermittent contact within the ice maker on off switch. Replaced ice maker from truck stock, verified ice maker fill-harvest... working as designed.; ordrng 1 W10882923 (Icemaker), used 1 W10882923 (Icemaker) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 07/11/2022

"CX complaint, water leaked onto the floor during the clean cycle, we're in factory diagnostic test error codes found f1e1 and F1 e2 both related to the control. Found water leaking from the tub seal, drain pump noisy when cycling. Ordering parts to complete to repair, advise customer control is on factory backorder, cx is contacting whirlpool and reference to the unit.; ordrng 1 W11449841 (Gear case) and 1 W11396717 (Drain pump) and 1 W11510463 (Control) and 1 2count (2 count)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HW08

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 07/11/2022

"CX complaint, intermittent cooking cycle, open closed door on the display. Tested all circuits found failure within interlock switches. Advised customer parts on order, dispatch will call to schedule a return visit, CX agreed.; ordrng 1 W11551761 (Lower interlock) and 1 W11551558 (Upper interlock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 07/11/2022

"Cx complaint, not cooling-freezing properly, tested all circuits, verified vac voltages at the compressor. Found compressor locked not starting, ordering parts to complete the repair, advised customer compressor is on factory backorder, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11370574 (Compressor kit) and 1 W11109499 (Filter drier) and 1 2count (2 count)"

We serviced a

WHIRLPOOL MICROWAVE

Model KDRS483VSS04

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/11/2022

sparking after right front burner is on tested and repalced switched module module proiblem still in right foront ordering module; ordrng 1 wpw10475147 (spark nmodule)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Rockville, Maryland 20853

Julian H.

Job Details: 07/11/2022

GOT HERE checked doors an new doors have a 2 1/4' water lines unit has 5/16' and 1/4' water lines need an adapter to be able to install new door to unit; ordrng 1 WPW10271540 (fitting 1/4 to 5/16)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Triangle, Virginia 22172

Robert W.

Job Details: 07/11/2022

"Cx Complaint is the unit is skipping and not finishing cycle. Inspected unit and found no error codes unit is running like normal, Called techline and techline said to use less detergent when running towels and run unit on bulky"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Yorktown, Virginia 23692

Lucas R.

Job Details: 07/11/2022

"replaced tub ring, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Richmond, Virginia 23221

Joseph D.

Job Details: 07/11/2022

"cx complaint that unit is intermittently leaking. confirmed complaint. no damage noted however, due to placement of wiring guide/tech manual in rear of unit, it was absorbing water and dripping on the floor. I removed the paper and unit is draining properly. no cracks noted on condensor pan."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Arlington, Virginia 22204

Emmanuel R.

Job Details: 07/11/2022

"Replaced gearcase,actuator ,splutch and belt, tested and calibrated unit. Unit is now working as designed."

We serviced a

AMANA REFRIGERATOR

Model ARB1917CW

Near Arlington, Virginia 22207

Emmanuel R.

Job Details: 07/11/2022

"Cs unit is not cooling in the FC , confirmed complaint, found the unit has a refrigerant leak at solder joint on the capalary tube on the evap. Found ice build up on the top right hand corner . Quoted customer but the evap part#12002051 is special order and the unit is 20yrs old. Denied repairs. collected for svc call $120"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Henrico, Virginia 23231

Chris B.

Job Details: 07/11/2022

replaced ui and control set unit up to wifi tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ04

Near Richmond, Virginia 23220

Chris B.

Job Details: 07/11/2022

replaced tracks shroud and grill thawed ice block unit working as desighned

We serviced a

JENNAIR OVEN

Model JJW2730WS00

Near Arlington, Virginia 22207

Emmanuel R.

Job Details: 07/11/2022

Cs when shen she tries to preheat oven it throws f8e0 blower fan underspeed. I pulled unit out the wall and turned oven on. I found the upper oven cooling fan is barely moving compared to the lower cooling fan. Upper cooling fan is not working properly. Replaced upper cooling fan and tested again. Upper cooling fan is now working propery. Unit no longer throw f8e0 code and it preheats now.

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Ashland, Virginia 23005

Thomas B.

Job Details: 07/11/2022

Duplicate ticket

We serviced a

JENN-AIR RANGE

Model JGRP536HL01

Near Arlington, Virginia 22203

David J.

Job Details: 07/11/2022

CX has to run errands and will not be home asked if we Could call her husband whos on the ticket and reschedule for another day.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDB04

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 07/11/2022

"cx complaint food freezing in frig,took temp readings in ffc 37 and in ff 1,pulled evap cover to find that the cap tub and suction tub find ice ball forming, also no frost pattern in evap ordering parts needed for repairs; ordrng 1 W11562258 ( Assembly, Evaporator) and 2 W11504419 ( (8/7 Nr Al 00) (suction Line To Evaporator))s and 2 W11504449 (4/2 Nr Al 00 (capillary Tube To Evaporator))s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (5/4 Nr Ms 00 (high Side To Condenser))s and 2 W11504449 (4/2 Nr Al 00 (capillary Tube To Evaporator))s and 1 W11580057 ( COMPRESSOR) and 1 W11504415 (COUPLER) and 2 W11504431 ( 7/5 Nr Ms 00 (high Pressure Side T)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 07/11/2022

"cx complaint of unit not working,checkedu nit to finid no error codes at this time,checked unit to fidn that the harness on the drain pump not fully seated reseated harness tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Lorton, Virginia 22079

Robert W.

Job Details: 07/11/2022

Cx Complaint is the unit isnt making ice. Inspected unti and found the IM has no error codes Cycled im and in failed to harvest pulled panel and tested power to IM and IM is getting 120V just not cycling. Ordering IM; ordrng 1 W11579560 (IM)

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Rehoboth Beach, Delaware 19971

Michael E.

Job Details: 07/11/2022

Helped AT

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Middletown, Delaware 19709

Frederick R.

Job Details: 07/11/2022

CX complaint is oven dont work in convection. Inspected/tested and verified complaint. Both bake and broil work properly. Ran diagnostics and got an F1E1 error code. In test mode the van runs for three secs and shuts off then repeats a few times before it doesnt work at all. Ordering convection fan motor and control. Cannot reschedule at this time due to part availability. FR on return only; ordrng 1 W11043837 (fan-convct) and 1 W11088878 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Springfield, Virginia 22153

Richard B.

Job Details: 07/11/2022

"CX complant. Noisy washer . Prior diagnosis found unit needs gearcase, Installed gearcase and ran a factory calibration cycle, Ran a regular cycle to conferm . Job completed, RB"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Richmond, Virginia 23224

Chris B.

Job Details: 07/11/2022

replaced thermistat could not test unit due to not accecable to hook up

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/11/2022

slow water when dispensed removed the filter house replaced same issuse ordering water valve; ordrng 1 W11567408 (water valve) and 1 W11567335 (inlet)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, Maryland 20852

Julian H.

Job Details: 07/11/2022

ELW PROGRAM 2 YR WARRANTY PULTECx complaint about seal not working properly inspected and found that seal has a tear along causing air to escape not caused by CX replaced from preid and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FNAM01

Near Silver Spring, Maryland 20906

Israel R.

Job Details: 07/11/2022

"Customer complaint unti is not cooling and ligjhts are not working. THe unit was packed. No air flow. Freezer is still 10 degrees refrigerator is 46. The customer nneds to clear the iunit more to helpo it cool better. The light was out getting 120. Replace light and collected in full.; ordrng 1 WPW10515057 (light 68.15), used 1 WPW10515057 (light) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Milford, Delaware 19963

Andrew W.

Job Details: 07/11/2022

Cx complaint was originally for leaking by pantry doors. prior tech ordered an rc evap motor. upon arrival tested unit and found the rc evap operating as designed (also verified by prior tech). cx stated the ice maker showed water droplets running down the inner door. checked and found blue shipping tape over the ice maker sensor that was allowing the ice to continue to harvest when it was not needing to. causing and overfill in the ice bin which the cx stated she had to turn off the ice maker. corrected the ice maker and unit is working as designed. job complete

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Rehoboth Beach, Delaware 19971

Andrew W.

Job Details: 07/11/2022

Cx complaint is no lights or response from UI. had 2nd tech help with stacked unit and verified power at outlet was correct. checked terminal block and it was wired correctly. removed back panel and tracked wire harness to verify no breaks in the wire. proper voltage was coming into the control but not out into the UI. replaced control and now have proper voltage going to UI but still not responding. Also replaced UI and tested and UI is now working. tested unit and unit is working as designed. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chesterfield, Virginia 23838

John P.

Job Details: 07/11/2022

"CX complaint upper rack not staying in place checked unit found upper adjuster had separated replaced adjuster testing working as designed; ordrng 1 W10712395 (Adjuster), used 1 W10712395 (Adjuster) from stock"

We serviced a

WHIRLPOOL DRYER

Model MDG7600AWW

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 07/11/2022

"Replaced rollers and idler pulley. Blower wheel not needed, it was just loose. Unit tested ok. Please refund $80.70"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4207JZ00

Near Middletown, Delaware 19709

Frederick R.

Job Details: 07/11/2022

CX complaint is MW fan not working properly. Inspected/tested and verified complaint. Replaced capacitor and blower fan per prior diagnosis. Hooked unit into wall before reinstalling and verified that the new fan worked in all three speeds. Reinstalled unit and it is now working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Greenville, North Carolina 27834

Ronnie B.

Job Details: 07/11/2022

cx complaint of ice maker not working and leaking all over insdie. checked unit and found ice maker tray had separated from ice maker assy and fell into bin. ice maker was still functioning and when called for water it went everywhere due to no ice maker tray to catch water. This locked up and damaged dispenser parts. Ordering parts needed for repair.; ordrng 1 W10873791 (icemaker) and 1 W11244434 (ice-contnr) and 1 WP2220458 (coupler) and 1 WPW10293212 (chute) and 1 W11423781 (ice door)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Bear, Delaware 19701

Taylor F.

Job Details: 07/11/2022

"Cx complaint is unit goes into spin as soon as you power it on. tested inspected and verifed complaint. Found the main control to be defective. Was able to go into diagnostic mode but it did not stop the unit from spinning. Was also able to start a diagnostic cycle and it did not stop the spinning. Ordering control, cannot reschedule due to SO part.; ordrng 1 W11556725 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHB1

Near Mount Wolf, Pennsylvania 17347

Drew B.

Job Details: 07/11/2022

cx complaintt hat unit is making noise when the drain is attwmpting to run and cx states not draining water out very well.. i foudn the the pump propeller was anot sested all the way making for improper drainage and noise when running. i was able to push propellar back on secriely and tested full functions.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Newark, California 94560

Taylor F.

Job Details: 07/11/2022

"Cx complaint is unit making a scraping noise. Tested inspected and verifed complaint. Found the stud that the support rolls on to be loose, causing the drum to sag down and rub the bulkhead. Tightened nut on stud and unit is now working as designed. Job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Sandy Hook, Virginia 23153

Jerod R.

Job Details: 07/11/2022

tested unit found unit has faulty vent assm. ordered needed parts to fix; ordrng 1 W11545290 (cover) and 1 W11545539 (gasket) and 1 W11416460 (vent)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Newark, Delaware 19713

Taylor F.

Job Details: 07/11/2022

Cx complaint is ice bin defective. Tested inspected and verifed complaint. Found the ice bin to have a crack in it. Unit is only 10 days old. Ordering ice bin. Rescheduled for 7/22/22.; ordrng 1 W10850492 (container)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Culpeper, Virginia 22701

Eric F.

Job Details: 07/11/2022

"Confirmed cx complaint unit not advancing cycles. Found unit stuck in drain mode. Manually power cycled unit by holding 'start/pause' button. Tested unit, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Tappahannock, Virginia 22560

Gill G.

Job Details: 07/11/2022

replaced front right burner and wire harness. tested. unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/11/2022

"after several corrections of install to get unit out, found waterline kinked behind unit, cleared frozen fill tube and tested water supply with unit out, working fine,once fully install line kinks, installed wood to push out 1' to prevent kink, reinstalled unit out slightly, cx to have cosmetic issues and plumbing issues corrected, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Annapolis, Maryland 21401

Kevin P.

Job Details: 07/11/2022

"unit is in warranty per sb web p.o.p saved to quik pics, techline provided file #7734071914. cx complaint unit not dispensing ice or water throuigh the door and nothing on dispenser u.i. is responding, called techline to document and was given a file #. vested through diagnostics to verify in tests 96-97 dispenser and ice maker fill functions are working and tests 73-75 tah all three door switches are recognized and functioning. test 85 set mullion heater to 100% to address humidity on mullion. techline agrred dispenser u.i. needs to be replaced and also recoomended replacing main control board. ordering parts.; ordrng 1 W11574770 (hv board) and 1 W11574766 (dispenser u.i.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV04

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 07/11/2022

Arrived at the cx house. Was going over pricing with the cx. Cx stopped me and said they have an Extended Warranty. Advised that the paperwork I have has no Extended Warranty on this unit. Advised that the cx calls Extended Warranty company to redo the paperwork. ( Please see Sd Pictures if any questions. Took a picture of the Model / Serial number for proof I showed up at the right location.)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Richmond, Virginia 23294

Jerod R.

Job Details: 07/11/2022

"tested unit found unit had bent motor shaft and now deformed blower , ordered needed parts to fix; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Ashland, Virginia 23005

Thomas B.

Job Details: 07/11/2022

Cx complaint unit is not working properly inspected unit found stuck in a drain checked for blockage none detected checked pressure hose no blockage tried resetting unit will not go into diagnostics just straight to draining. Ordering control and pressure sensor for issue qouted 506.52 cx paid 396.52 by CC will owe 110.00 on return viait; ordrng 1 W11574592 (Control) and 1 W11044866 (switch-wl)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS00

Near Baltimore, Maryland 21212

Shane M.

Job Details: 07/11/2022

"found a broken RC drainpan. job cannnot be completed without proper parts. cx also wanted the carbon air filter. parts were left with cx, ordering drainpan & airfilter. cx paid in full by card.; ordrng 1 W10311524 (air filter) and 1 W11457241 (drippan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Winterville, North Carolina 28590

Ronnie B.

Job Details: 07/11/2022

cx complaint of unit is leaking water into rc from fc. checked unit and found drain frozen over causing water to go into rc when in defrost. removed all ice from evap compartment and cleared drain. Unit is working as designed.

We serviced a

JENNAIR RANGE

Model JGRP436HL01

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 07/11/2022

"Cx complaint, no WiFi operation with the app, unable to verify functions during factory diagnostic test. Ordering module to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11234290 (Wi Fi Module Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Claymont, Delaware 19703

Taylor F.

Job Details: 07/11/2022

Cx complaint is unit freezing stuff in the RC. Tested inspected and verifed complaint. Found food to be frozen on the top two shelves. Called WPTL and he suggested it was an airflow issue due to food blocking the back of the shelves. Damper is working correctly as well the fan. Thermistor read 4.9k at 50 degrees. Unit is working as designed. Job is complete.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near New Windsor, Maryland 21776

Brian R.

Job Details: 07/11/2022

came out and replaced drum. cleaned and cleared all lint and sprayed down rollers. tested unit when back together and unit checks. job complete.

We serviced a

JENNAIR COOKTOP

Model JIC4430XS00

Near Mount Airy, Maryland 21771

Brian R.

Job Details: 07/11/2022

cx said unit is flashing the F47 code and nothing works on uniut. she said they turned breaker off a bit and tried to reset and nothing. tried to turn each burner on and unit just beeps and keeps flashing code. checked power at box under cab and unit and had 120 n 120 and 240 across and all plugs and wires tight. she said this is like the 2nd or 3rd time unit has done this. called tech line and spoke to Austin and SR# 7734072049 went over pointers and all checks for venting and air flow as well. all power points checks and everything installed correct. advised could be a heat issue and advised and undated module as well to replace. units documents and parts listed and cx as well will be calling back for this issue and to get unit switched out. parts and labor covered and cx will pay 120.; ordrng 1 W10607546 (Module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Richmond, Virginia 23233

Jerod R.

Job Details: 07/11/2022

"tested unit found to of freezer door bowed , ordered new door; ordrng 1 LW10803965 (dor-fip)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Ocean View, Delaware 19970

Andrew W.

Job Details: 07/11/2022

Per special project s17304 replaced heater element. tested unit and unit is working as designed. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42FTS03

Near Pikesville, Maryland 21208

Keith H.

Job Details: 07/11/2022

cx complaint is rc not cold but freezer is inpsected unti and found the return duct clogged with ice but evap isnt overfrosted but still theres a defrost issue happening ordeirn a new bimetal cx paid in full; ordrng 1 WPW10160570 (bimetl-def)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pikesville, Maryland 21208

Keith H.

Job Details: 07/11/2022

cx complaint is unit not washing inpsected unit and foubnd the motor is siezed and not tunring/spining. ordeing new motor and cap; ordrng 1 W11497303 (motor) and 1 W11428524 (capacitor)

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GL0

Near Arlington, Virginia 22203

David J.

Job Details: 07/11/2022

Cx had to cancel appt. For today. Husband did not let her know any information and she has to leave. Please call cx and reschedule ; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 07/11/2022

"Cx complaint, not drying the dishes properly, no error codes found, tested all circuits and wiring. Found loose heater wire harness connection backed out at the main control, repaired to loose connection, verified vac voltages. Ran factory diagnostic test to calibrate and verify unit operation.. working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Springfield, Virginia 22150

Richard B.

Job Details: 07/11/2022

"CX complant. Oven hard to turn on , Inspected unit and oven in use and hot , Fan speed error code . F6E4 and F8E0 error codes , Ordering console and control boards. as well as upper fan. Not in stock , Further work needed, RB; ordrng 1 W11261167 (controol) and 1 W11261169 (control) and 1 W11297709 (console) and 1 W11248652 (fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 07/11/2022

"Replaced filter hoising per previous tech, dispensed several ounces of water and filter didn't pop out. Unit checks good"

We serviced a

JENN-AIR RANGE

Model JGRP536WP01

Near Glen Allen, Virginia 23060

Jerod R.

Job Details: 07/11/2022

tested unit found unti has shorted harness ordered needed harness to fix issue; ordrng 1 W10116168 (harns-wire) and 1 W10145988 (harns-wire)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Arlington, Virginia 22201

David J.

Job Details: 07/11/2022

F10E2 vent wax motor electrical problem Cx complaint she cleaned the filter and then went to use it again and now its not working properly. Found error code above. Leaded codes and ran unit. Error code popped back up. Going to order new motor and install on return visit. ; ordrng 1 W11416460 (Vent wax motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, Maryland 20906

Israel R.

Job Details: 07/11/2022

Customer complaint unit is leaking from the ice door. Is dripping. I found the unit is leaking from the ice bin. The customer stated she does not use ice that much but the ice door is not sealing correctly. I tested with a flash light and i can see the door is not sealing correctly. Ordering ice door.; ordrng 1 W11423781 (Ice door.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Hyattsville, Maryland 20781

Samuel R.

Job Details: 07/11/2022

cx complaint unit is not making ice.inspected unit and found unit to had made some ice.ran test 56 and got error code e5.ice maker thermister is not working well.unit will need a new ice maker due to a bad ice maker thermister.will bring back emitter to replace due to previous tech notes; schdld next appmnt for 7/13 WED !

We serviced a

KITCHENAID HOOD

Model KVWB406DSS3

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/11/2022

"cx has since had unit replaced and is now in box, removed old motor found new motor harness to short to reach connector, reordering motor please have MR inspect; ordrng 1 W11244048 (motor-fan)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 07/11/2022

replaced all parts found that when putting unit back together cx had metion that the center wash arm was hanging on pior to work being done ordering part needed for repairs; ordrng 1 W11545334 (MANIFOLD)

We serviced a

JENN-AIR OVEN

Model JJW2830DP01

Near Burke, Virginia 22015

Richard B.

Job Details: 07/11/2022

"CX complant. Oven has error code for stuck key. Inspected unit and found error code returns after cycling breaker , Quoted CX price for console replacement. Replaced console and tested unit . oven working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near McLean, Virginia 22102

Emmanuel R.

Job Details: 07/11/2022

"Cs unit stopped mid cycle and not cleaning dishes good, pulled trouble codes F7e1 wash motor failure, f9e1not draining ,f9e2 drainmotor electrical problem,f8e4 over fill switch, erased trouble codes and did a diagnostic cycle. code f7e1 came back up.for the washmotor, no leaks present. Unit fills and drains fine washmotor runs intermittenly. Odering a control drain pump and sump/motor.; ordrng 1 W11460945 (sump/motor) and 1 W11412291 (drain pump) and 1 W11462458 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ04

Near Hookerton, North Carolina 28538

Ronnie B.

Job Details: 07/11/2022

cx complaint of frost build up in fc and door not sealing properly. Checked unit and found left had rail not allowing door to close all the way. Removed all frost from left hand side of fc and removed and replaced both rails. Gasket is thicker on left hand than right hand due to rails misaligned. New gasket not useable. Heated current gasket to soften material for proper fitment around fc door. Unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Alexandria, Virginia 22305

David J.

Job Details: 07/11/2022

Cx complaint unit not working. Inspected unit and found no power on user interface. We cane out in January and replaced control. Inspected UI and found bowed and letting water in. Water got on control board and UI. Replaced both parts and powered unit back on. Tested unit and checked for codes. No codes found and unit is now working as intended. Cx paid in full

We serviced a

WHIRLPOOL DRYER

Model MEDB755DW0

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 07/11/2022

"came out to replace parts on unit , and replaced all parts needed for repair reassembled and tested unit is running as designed ."

We serviced a

WHIRLPOOL COMBO

Model KEMS378SBL00

Near Oakton, Virginia 22124

Carl R.

Job Details: 07/11/2022

"Turntable not operating. Pulled unit from out of wall, after an hour of struggling with the unit. Pulled off all covers and control panel. Lifted microwave to remove old motor. Found turn table gear shft broken. Old motor ohmed 2.28kohms. New motor is 2.45kohms. Installed new motor waiting on new gear shaft for turn table. Unit back in wall.; ordrng 1 W11126044 (Gear shaft)"

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS04

Near Mechanicsville, Virginia 23116

Thomas B.

Job Details: 07/11/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control qouted 230.00 even cx paid by card tested unit now functions normally.

We serviced a

KITCHENAID HOOD

Model KVWB600DSS3

Near Reston, Virginia 20191

Carl R.

Job Details: 07/11/2022

"Hood control panel defective lights aren't working. Removed vent cover, filters, screws, and leds. Removed Ui. Installed new UI, and other parts. UI not illuminating. Need to recheck problem. Cx had to leave for appointment. Please reschedule. ; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Providence Forge, Virginia 23140

Gill G.

Job Details: 07/11/2022

verified cx complaint of unit cooktop burners not being set up correctly. unit is running LP gas and unit was converted but orfices were not placed on the correct burners. placed orfices on correct burners. oven was correct. tested. adjusted burners to simmer. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Alexandria, Virginia 22305

David J.

Job Details: 07/11/2022

Cx complaint unit not leveling. Arrived to Cx house and inspected unit and found fridge has no feet. Install feet under unit and adjust as best as I could. Cx was on a work call and stated he would call us back if they need anything else. Unit is now working as intended.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Myrtle Beach, South Carolina

Jason T.

Job Details: 07/11/2022

"CX complaint, not cleaning the dishes properly or drying, no error codes found. Tested all circuits and wiring, found loose 120 vac harness connection at the wash motor backed out of the harness. Repaired the bad connection and verified vac from the control, ran factory diagnostic test to calibrate and verify unit operation, working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB

Near Harrisburg, Pennsylvania 17103

Fred G.

Job Details: 07/11/2022

cx rescheduled

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Alexandria, Virginia 22301

David J.

Job Details: 07/11/2022

Cx complaint unit heats intermittently. Was out here for the initial call and found door hook was loose and not making proper contact. Unit works every time for me and cannot re create issue. Called Techline and they told me to go ahead and change both door switches and door piston. Ordering parts for return visit. Will also inspect installation when we install new parts. Unit is working as of now ; ordrng 3 W11397156 (Micro switch)s and 1 W11201860 (Latch door left) and 1 W11610131 (Door latch right) and 1 W11580028 (Switch monitor) and 1 W11201804 (Piston door stop)

We serviced a

JENNAIR OVEN

Model JMW2427DS03

Near Reston, Virginia 20190

Carl R.

Job Details: 07/11/2022

"AIG-MW error code F1E6. Turned off power. Removed all covers, and fasteners. Removed plastic cover overtop mag and inverter board. Removed connectors and grounds. Removed original mag and inverter board. Installed new mag and inverter board. Connected grounds and connectors, covers and screws. Returned power and tested unit. Unit working properly. All parts used."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Glen Allen, Virginia 23060

Jerod R.

Job Details: 07/11/2022

"tested unit found unit jis no cooling no frost patten , compressor is running ,but loud, possible leak in evap coil, ordered new coil and compressor , unit is a r600 so lokring will be needed; ordrng 1 W11546692 (evap) and 2 W11504449 (coupler)s and 2 W11506619 (coupler)s and 2 W11580057 (compressor)s and 2 W11504415 (coupler)s and 2 W11504431 (coupler)s and 2 W11506619 (coupler)s"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Fairfax, Virginia 22032

Richard B.

Job Details: 07/11/2022

"CX complant, Washer not starting , Prior diagnosis found unit needs lower harness and actuater, Installed actuater and when installing lower harness the pressure dome port connection snapped off when removing the pressure hose. , Will need a outr tub assembly . two tech , Further work needed, RB; ordrng 1 W11219115 (tub)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Fairfax, Virginia 22033

Richard B.

Job Details: 07/11/2022

"CX complant. Knob came off. Prior diagnosis found unit needs timer assembly due to broken shaft. Installed timer and tested unit.. Working correctly , Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Wyomissing, Pennsylvania 19610

Fred G.

Job Details: 07/11/2022

"cx complaint units ice been keeps freezing up into one big ice cube. they can see unit is leaking from ice maker. inspected unit and entered into diag and found when running test 44 and found unit to harvest ice, ran test 45 and found when unit was dispensing water to icemaker that the water was spraying out and hitting front of ice maker. i found hard water build up on dispensing hose. was able to clear it out and unit now checks good. charged cx only for service call $120. advised cx to get a water softener."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Alexandria, Virginia 22314

David J.

Job Details: 07/11/2022

"Cx complaint leaning, came to replace parts stated by previous tech. Checked parts before installing and found plastic in bottom of box. Its the safety water spot had cracked off unit. Ordering a new sump. Explained to Cx and she was understanding. Ordering part and will return once it comes in. ; ordrng 1 W11416362 (Sump)"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS0

Near Joppatowne, Maryland 21085

Milton J.

Job Details: 07/11/2022

Complaint broil not heating as should. Installed new Control as previously ordered. Tested unit and is now functioning properly. -MJrob

We serviced a

WHIRLPOOL ICE MAKER

Model MFI2570FEZ12

Near Joppatowne, Maryland 21085

Milton J.

Job Details: 07/11/2022

"Complaint unit not making ice. Inspected and found the yoke is freen spinning on the auger motor so it's not spinning the ice bin. Ordering new Divider, Auger Motor and Yoke. -MJrob; ordrng 1 WPW10309864 (Divider) and 1 W11310391 (Auger Motor) and 1 WP63052-2 (Yoke)"

We serviced a

WHIRLPOOL DRYER

Model WED9151YW0

Near Joppatowne, Maryland 21085

Milton J.

Job Details: 07/11/2022

Complaint unit making noise. Went over O.O.W. pricing with CX and service was denied. CX had no clue unit was a 2011. Dicussed new driers and retailers I recommended with CX before departure. No service provided. -MJrob

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Joppatowne, Maryland 21085

Milton J.

Job Details: 07/11/2022

CX complaint puddle of water underneath left front of washer during cycles. Ran full regular cycle and then leaned unit back to check for water but no signs of leaking. Was a lot of soap as seen by previous tech. Possibly gearcase leaking when under load or because of to much soap. Ordering new Gearcase and Control plus returning with Pre-IDed Valve and Dispenser. **2Count for Gearcase.** -MJrob; ordrng 1 W11510463 (Control) and 1 W11449841 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Providence Forge, Virginia 23140

Gill G.

Job Details: 07/11/2022

verified cx complaint of unit fresh food door being damaged and ice maker is missing the bin. ordered fresh food door and ice bin.; ordrng 1 W10898951 (pan-ice) and 1 LW10636410 (dor-fip white)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Alexandria, Virginia 22303

David J.

Job Details: 07/11/2022

Cx complaint dispenser drawer does not click in. Replaced dispenser drawer and unit is now clicking to customers liking. Unit now working as designed.

We serviced a

WHIRLPOOL DRYER

Model MDG9606AWW

Near Vienna, Virginia 22180

Jason A.

Job Details: 07/11/2022

CX complaint DRYER doesnrt shut off at end of cycle. UPdate MS & verifid timer doesnt rotate Temp cycles so valves & temp components are working. Called Safety 7734019253. CX will discuss opetions to repair or replace & call in when they decide. Timer OOS > JJ; ordrng 1 WP33001932 (timer w chime $205.23 )

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