Service History 1016 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stephens City, VA 22655

Ezra M.

Job Details: 07/15/2022

"installed new console, verified working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Bethany Beach, DE 19930

Michael E.

Job Details: 07/15/2022

"Replaced the flipper mullion abnd FC gasket as per previous diagnosis. FC door gasket is not seating well...pulling away from, door too far. Marking control for return visit just in case mullion hasnt kept up with the condensate. Ordering FC door LW10858419. Direct to CX shipping, please ship to 21378 Applegrove Ct Ashburn, VA 20147-5406. Phone (703)608-2862. CX will bring door back to tjhis location (vacation house). IMPORTANT SHIPPING LOCATION INFO; ordrng 1 LW10858419 (dor-fip)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ07

Near Lancaster, PA 17601

Justin L.

Job Details: 07/15/2022

Cx complaint the light went out and when they went to replace it found in pieces. Was able to access unit and found that the holder shorted causing the bulb to shatter. Was able to replace parts and test unit. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/15/2022

cx complaint: unit microwave oven light stays on and will not start without opening and closing door again. stored fault code F1E5(microwave oven inverter error) found right side door switch is not activated if door is closed gently. if door is closed firmly unit door switches are activated and unit works as designed. called techline and spoke with Ed. cleared fault code. tested unit. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Newport News, VA 23602

Lucas R.

Job Details: 07/15/2022

"cx complaint unit not starting, checked unit found f5e1, and f5e4 latch codes.120 vac to latch, latch operating intermittently.; ordrng 1 W11513248 (latch)"

We serviced a

WHIRLPOOL WASHER

Model MHW8200FC

Near Manakin-Sabot, VA 23103

Chris B.

Job Details: 07/15/2022

replaced bellow tested unit workin g as desighend

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Dover, PA 17315

Sal R.

Job Details: 07/15/2022

"CX complai nt is that RC door gasket is seperating at thew seam. I am ordering 1 gasket (W10830274), due to the faulty seam causing a warm air leak. Once the contract is apporved, please have somoene form the office call to set a return date.; ordrng 1 W10830274 (gasket)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Rocky Mount, NC 27803

Ronnie B.

Job Details: 07/15/2022

"cx complaint of unit will not shut off without opening door. Checked unit and found timer motor nut running with voltage present. removed and replaced timer, tested, unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Newport News, VA 23602

Lucas R.

Job Details: 07/15/2022

"cx complaint clothes wet at end od cycl, checked unit found suspension offset from bushing, reseated suspension, ran diag found no error codes, motor windings 5.8 and 5.8, 11.5 across, capacitor 46 mfd, called techline spoke with bruce, advised to run rinsee and spin with 6 towels, towels came out with normal moisture, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Goochland, VA 23063

Joseph D.

Job Details: 07/15/2022

"https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11498806-revc.pdf found unit with no model/serial number encoded within acu. unit with cycles not matching the knob. techline confirmed that unit would need the ORGINAL control board or ORIGINAL UI to repair the issue by rencoding the ms into the unit. unable to repair unit without original controls. spoke with parts warehouse, original controls have been sent out for core. It may be possible to use the control or UI from another unit of the same model however. ONLY UI OR CONTROL IS NEEDED. If unit cannot be repaired, it is deemable.; ordrng 1 W11478524 (USED PART NEEDED see parts warehouse pls) and 1 W11567712 (USED PART NEEDED see parts warehouse)"

We serviced a

KITCHENAID HOOD

Model KXD4636YSS6

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/15/2022

replaced parts needed for repairs tested unit works as designed

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRW08

Near Rocky Mount, NC 27803

Ronnie B.

Job Details: 07/15/2022

"cx complaint of unit not cooling. Unit unplugged upon arrival. Plugged unit in and tested, compressor kicks on for about 2 mins and shuts off. During this time is pulling almost 4 amps. Unit is restricted. Tested heater and confirmed function, thermistor reading out of range. Evap fan shorted and control not sending voltage, fc led out with voltage present Ordering evap just in case restriction is stuck inside.; ordrng 1 W11546690 (control) and 1 W11580057 (compressor) and 1 W11504415 (lock ring) and 1 W11504431 (lock ring) and 1 W11506619 (lock ring) and 1 W11546692 (evap) and 1 W11504449 (lockring) and 1 W11506619 (lockring) and 1 W11520324 (led) and 1 nitrogen (MA) and 1 2325479 (coupler) and 1 W10805035 (drier-tube) and 1 W11504433 (lockring) and 1 W11504447 (lockring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Dover, PA 17315

Sal R.

Job Details: 07/15/2022

CX complai t was that the tuni was not making ice. I foudn that the unit was stuck in a twisted position. I was able to access and replace the icemaker. Unit called for water. UNit test good.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20148

Carl R.

Job Details: 07/15/2022

"Tested unit, console more heat button is not working properly. Unit console is not working properly. Unit is getting 210vac due to elevator in building. Ordering new console. ; ordrng 1 W11378949 (Console) and 1 W11459337 (Harn)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Carlisle, PA 17015

Drew B.

Job Details: 07/15/2022

installed both locks and left as is on porch

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Carlisle, PA 17015

Drew B.

Job Details: 07/15/2022

installed both locks and left as is on porch

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Woodbridge, VA 22192

Tanner B.

Job Details: 07/15/2022

"Cc the unit wasnt dispensing water.. unit was making ice cx stated , but upon arrival the bin was getting down to its last peices .. Valve solenid was buzzing when engaing paddle .. no water flow.. Removed water filter and unit began to dispense water great .. Informed cx the water filter housing would need to be changed, but the filter is a possilbility but more unlikley .. cx paid for svc call and part .. owes 110.00 labor on return .; ordrng 1 W10862460 (filter housing)"

We serviced a

MERCEDES VAN

Model DSDASFDW

Near Felton, DE 19943

Frederick R.

Job Details: 07/15/2022

Oil change at Valvoline in Milford DE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Richmond, VA 23233

Chris B.

Job Details: 07/15/2022

cx complainyt unit will frost up in top right side of fc inspected unti confirmed complaint found gap in fc door gasket heated gasket thawed unit collected 120 sc cc

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Ellendale, DE 19941

Frederick R.

Job Details: 07/15/2022

CX complaint is cooktop broken. Inspected unit and verified complaint. Upon inspection it does not appear that anything was dropped on cooktop. Cooktop is cracked due to a thermal event. Ordering cooktop. Pending auth from Lowes. Cannot reschedule at this time; ordrng 1 W11175876 (cooktop)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Fairfax, VA 22030

Christian C.

Job Details: 07/15/2022

"Cx complaint unit is not draining. Inspected unit water is in tub at arrival. Found F3E3 owi failure, F5E1 door stuck open, and F8E2 drain motor electrical problem. Removed drain pump no debris obstructing it. Tested drain pump reading 39.2 ohms. Acceptable range is 15-25 ohms. Tested control triac reading 5.6 ohms. Acceptable range is less than 3 ohms. Ordering control and drain pump.; ordrng 1 W11024423 (drain pump) and 1 W11305308 (control)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Georgetown, DE 19947

Frederick R.

Job Details: 07/15/2022

CX complaint is unit gets blazing hot. Inspected and verified complaint. The flames from the stove(2nd ticket) is making unit hot. 34in from top of MW to grates(standard is 30in)Spoke to Adrian at WPTL. Refer to CX service

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Ellicott City, MD 21043

Eric W.

Job Details: 07/15/2022

removed unit and fixed the harnes and tested unit unit now working propelry

We serviced a

WHIRLPOOL DRYER

Model MEDC200XW

Near Severna Park, MD 21146

Kevin P.

Job Details: 07/15/2022

cx complaint unit not truning on at all. found no voltage at outlet and went to breaker box and found it was soft tripped which i reset and unit is working properly. 120 service call collected by cc. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Elkridge, MD 21075

Eric W.

Job Details: 07/15/2022

cx complant of shaft fell installed new bracket but found shaft clip broken in 3 pieces needsnew clip; ordrng 1 W10852685 (clip shaft)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 07/15/2022

"Cx complaint of unit making noise and not agitating properly. Was able to access unit and found no saved codes. Ran through diagnostic with no issues. Checked under unit and found gearcase leaking oil. Ordering necessary parts and once approved the office will need to set a return with a 2 call count; (created new UIS, deleted prior attachment to UisID 82697), ordrng 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (clutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Ivor, VA 23866

Anthony D.

Job Details: 07/15/2022

cx complaint water leaking from icemaker checked unit found fill cup frozen with ice checked dual valve valve sticking open allwing water to constantly seep past valve also founs ice make not responding when tested quoted cx $120.00 service call $110 labor 206.24 parts $15.00 shipping $12.37 tax totaling $463.61 cx agreed cx paid for repair in full

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Greenville, NC 27858

Ronnie B.

Job Details: 07/15/2022

cx complaint of unit not powering on. Checked unit and found door switch sheared. Ordering door switch.; ordrng 1 WPW10569603 (switch-dor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Suffolk, VA 23434

Anthony D.

Job Details: 07/15/2022

cx complaint unit not dispensing ice checked unit found yoke freespinning on motor shaft ordering motor yoke and washer to complete repair; ordrng 1 W11310391 (auger motor) and 1 WP63052-2 (yoke) and 1 W11378860 (washer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Laurel, MD 20723

Alexander D.

Job Details: 07/15/2022

replaced adjusters and tine clips. tested unit. unit is now working properly

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/15/2022

Cx complaint of unit making to much ice. Did confirm units bin thermistor was reading open. Replaced thermistor and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711SMFB00

Near Laurel, MD 20723

Alexander D.

Job Details: 07/15/2022

cx complaint water dripping on top shelf of rc. inspected unit and verified complaint. found duckbill drain clogged and water dripping through air ducts. unit doesnt have duckbill service pointer. advised cx i can either order and install updated drain tube or unclog it and snip end of duckbill so its less likely to happen again. cx opted to not order updated drain tube and just unclog it. unclogged drain and snipped end of duckbill. cleared all ice with steamer. tested unit. unit is now working properly. cx paid 120.00 service call with check#1204

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17403

Sal R.

Job Details: 07/15/2022

"CX complai t is that the unti is not cooling in the RC. I found the Evap frozen over. I was able to steam out the ice and found that the the heater is not getting the propper voltage to defrost. I am ordering 1 Control board (W11566851), 1 evap harness (W11581973) due to pinched wires , and 1 thermistor (WPW10384183). Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11566851 (control board) and 1 W11581973 (evap harness) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 07/15/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, PA 17403

Sal R.

Job Details: 07/15/2022

I was able to access and replace the UI control panel. I then recalibrated and ran a auto test. UNit test good.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near York, PA 17404

Sal R.

Job Details: 07/15/2022

CX complaint was that the unti was not opperating. I found that the unti is heating and turning. I found no issues with the unit. Unit is opperatign as designed. I called WP Tech Line and explained my findings. . No parts to replace at this point.

We serviced a

AMANA DRYER

Model NED4655EW1

Near York, PA 17402

Sal R.

Job Details: 07/15/2022

"Per the previouse tech, I was able to access and replace all parts. Unit test good."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Millersville, MD 21108

Kevin P.

Job Details: 07/15/2022

"cx complaint unit not powering on, verified voltage good at junction and control 118 vac and 12.7 vdc to u.i.. installed new panel w/ u.i. and unit tests good, job complete"

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS05

Near Salisbury, MD 21801

Jonathon C.

Job Details: 07/15/2022

"cx complaint, noise during operation. replaced parts per prior diag. tested unit, preheated to 350, unit working as designed. job is complete."

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Clarksville, MD 21029

Robert L.

Job Details: 07/15/2022

"cx complaint loud humming noise, found high pitched noise from compressor, isolated by unplugging fans, compresor was hot prior and high pitched ringing noise, shaking moving no change, faulty compressor, ordering compressor ...2 count sealed system; ordrng 1 W11580057 (compressor)"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Bethany Beach, DE 19930

Michael E.

Job Details: 07/15/2022

CX complaint: water resevior overflowing intermitantly. Tested and verified complaint. Ordering resevior drain pump W11542868. Cannot reschedule due to NW part; ordrng 1 W11542868 (resevior drain pump)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Washington, DC

Ricardo S.

Job Details: 07/15/2022

the door won't close because the spring latch is out of place so i took the door apart to put the latch back in place

We serviced a

KITCHENAID ICE MAKER

Model KRSC500ESS01

Near Herndon, VA 20171

Richard B.

Job Details: 07/15/2022

"CX complant. Ice in freezer. and UI not responding. Inspected unit and found UI glitchy , And a small amount of ice in freezer compartment from door not sealing. Installed new UI and removed most of residual ice. Job completed, Set temps to recomended. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Washington, DC 20003

Ricardo S.

Job Details: 07/15/2022

"Replaced parts, unit tested ok"

We serviced a

GE MICROWAVE

Model NA

Near Arlington, VA 22203

David J.

Job Details: 07/15/2022

CX unit is a GE microwave. Explained to Cx we do not service this brand. She has no idea why they didnt know all the correct info.

We serviced a

WHIRLPOOL WASHER

Model wfw3090wo

Near Washington, DC 20003

Ricardo S.

Job Details: 07/15/2022

Replaced parts.. unit tested and washer machine working ok

We serviced a

WHIRLPOOL MICROWAVE

Model 123

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 07/15/2022

Picked up parts

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Newport News, VA 23602

Lucas R.

Job Details: 07/15/2022

"cx complaint unit not filling, checked unit found f8e1 long fill code, no hot water to unit, filled on tap cold, unit went into was cycle, set all settings to tap cold, advised cx on use and care, unit working as designed."

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB01

Near Falls Church, VA 22046

David J.

Job Details: 07/15/2022

Cx complaint unit leaking water and ice everywhere. Inspected unit and found that there were no screws holding on lower hinge. Hinge was not bent. It was missing all but 1 screw to secure the lower hinge to unit. The one hole that hold push plate to unit was stripped from installer. Factory screws wont fit. Cx stated she would secure it on her own. Unit is now repaired an operating correctly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS01

Near Pikesville, MD 21208

Marc M.

Job Details: 07/15/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, VA 23323

Anthony D.

Job Details: 07/15/2022

cx complaint unit not cooling checked unit rc temp 63 fc temp 30 ran diagnostic mode found defrost sensor reading open pulled evap cover evap covered in ice evap thermistor read at 66kohms also found brown wire for defrost sensor unseated from connecter reseated wire retested heater now working defrosted evap with steamer unit working as designed advised cx to allow 24 to 48 hrs for unit to cool back down

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Reisterstown, MD 21136

Justin S.

Job Details: 07/15/2022

"cx had the unit out already. the unit is still active when i arrived. heard the overload click. found the compressor is pulling 8.7aac when trying to start and not dropping back down. swapped the start device and still pulling 8.7aac at all times. unplugged the unit and pierced the high side and found the unit has 75psi replaced the compressor and vacuummed down the system. filled to leaks and tested. can feel heat transfer off the condencer. the unit is now beginning to cool good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

WHIRLPOOL RANGE

Model MGT8820DS00

Near Ashburn, VA 20147

Carl R.

Job Details: 07/15/2022

"Inspected unit and found that the 2 Manifold knows don't turn. Went to remove the screw from the burner head a the screw snapped. Unit needs 8 screws, 4 orifices holders, and Manifold. ; ordrng 8 WP4159193 (Screws)s and 4 WPW10273139 (Orifice holder)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waynesboro, PA 17268

Andrew S.

Job Details: 07/15/2022

Per previous diag I was able to access and repalce the valve and ice maker. i then tested the unit and found that it is functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Rockville, MD 20852

Julian H.

Job Details: 07/15/2022

CX complaint about dispensing water instead of ice found that ice box is not cold 68* checked thermistor then tested tes 59 fan not running temp on FC -6 RC 38* issue with icebox fan not running ordering wire harness to optimized sensor; ordrng 1 W11407678 (icebox fan) and 1 W11410826 (hrnss heater include thermistor)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/14/2022

CX complaint about unit not cooling properly on both sections temps on arrival RC 56* FC23* noticed back wall over frosted unit not going to defrost cycle every 8hrs enter diagnostics and tested heater found that heater is heating up removed frost to made sure connections are made tight need control board bringing harness and defrsot sensor just in case; ordrng 1 W11546609 (ctrl elec)

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Silver Spring, MD 20906

Julian H.

Job Details: 07/14/2022

Cx complaint about unit not finishing cycles and giving a LF error put unit on diagnostics found errors f0E4 spin limited by water temp F3E2 inlet water temp fault then tested components and found that hot water doesnt bring any water in tested supply hose on tub and has a good pressure replaced valve from preid calibrated and working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/14/2022

cx complaint unit shuts down then will comback on and re freeze food randomly ran dia and went through ordering new control cx has unit plugged into dining room outlet not using the gfci; ordrng 1 W11566851 (CNTRL-ELEC)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Newark, DE 19711

Alexander W.

Job Details: 07/14/2022

Cx stated unit not cleaning inspected tested and verified cx complaint found middle rack spray arm is clogged tried cleaning out but not working found sump is defective gave cx quote for sump and spray arm cx is going to try calling whirlpool and get an authorization. Cx paid service call by CC job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Stephens City, VA 22655

Ezra M.

Job Details: 07/14/2022

"not cooling properly, lights not working, not making ice, not dispensing water. found unit has a short in the DC voltage circuit. disconnecting UI allows some functions to work, but not allowing unit to work properly. will need pantry UI, pantry harness, dispenser UI and control.; ordrng 1 W11387384 (dispenser ui) and 1 WPW10675033 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Pawleys Island, SC 29585

Jason T.

Job Details: 07/14/2022

"CX complaint, loud thumping noise during any cycle, found blower wheel assembly loose on the motor shaft, also the drive belt is worn loose from the motor shaft and the rear support rollers are causing vibration. Replaced parts from truck stock to complete to repair, verified all unit functions for proper operation.. working as designed.; ordrng 1 WPW10198086 (Drive belt) and 1 WP694089 (Blower wheel) and 1 349241T (Roller support kit), used 1 WPW10198086 (Drive belt), 1 WP694089 (Blower wheel), and 1 349241T (Roller support kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Virginia Beach, VA 23456

Carl A.

Job Details: 07/14/2022

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the dual valve to be bad which caused damage to the IM. Replaced the ice maker and dual valve. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23453

Justin W.

Job Details: 07/14/2022

complaint ice maker not working. checked unit to find fill tube frozen. thawed and tested ice maker. ice maker completed harvest. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found tray thermistor to be defective. Replaced IM from pre ID and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found tray thermistor to be defective. Replaced IM from pre ID and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, VA 23456

Justin W.

Job Details: 07/14/2022

cx complaint of no ice. checked to find no water in ice maker and ice maker showing error code e2. attempted to reset motor position to no success. tested fill function of ice maker successfully. ordering ice maker rop1y.; ordrng 1 W11579560 (ice maker rop1y)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Millersville, MD 21108

Andrew H.

Job Details: 07/14/2022

Cx complaint is the unit is leaking from the freezer. I found drain tube clogged with ice. Causing water from the defrost to leak into the freezer cabinet bottom and freeze. I cleared ice from evaporator tray and cleaned drain tube. I tested drain unit is now working

We serviced a

JENNAIR RANGE

Model JGR8855BDS

Near Washington, DC 20016

Samuel R.

Job Details: 07/14/2022

cx complaint unit has flames come from under burner.inspected unti and could confirm cx complaint.found front left burner to be rusted out causing gas to escape.replaced brner head and tested unit.now working properly

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found fill tube to be frozen. Replaced fill tube from previous diagnosis and unit is now working as designed. Cx is going to call when they receive the door.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near McLean, VA 22101

Jason A.

Job Details: 07/14/2022

CX complaint FRIGE not cooling. Checked for UV dye at evap & condeser. No UV dye visisble. CX wants all major sealed syst parts. 2Tech+3CountSealSyst. CX paid in full > JJ; ordrng 1 W10841139 (compressor $291.88) and 1 W10143759 (drier (service) UV 19.19) and 1 W10195924 (evaporator 228.60) and 1 2307998 (condenser) and 1 3CountSealSyst (3CountSealSyst) and 1 2Tech (2Tech)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Wilmington, DE 19805

Taylor F.

Job Details: 07/14/2022

"Cx complaint is lid not locking. tested inspected and verifed complaint. Found the strike to be defective. Replaced strike from VS and unit is now working as designed. Job is complete.; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/14/2022

"came out to repalce the auger motor. disassembled as needed and found that the divider that was pordered was incorrect. therefore, i checked my van and had the correct divider with me. went ahead and completed the job. reordering a new divider for VS.; ordrng 1 WPW10309864 (divider), used 1 WPW10309864 (divider) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Wilmington, DE 19804

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap fan to be defective. Replaced evap fan from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Ellicott City, MD 21042

Justin S.

Job Details: 07/14/2022

cx says the unit is frositing up on the right side of the freezer. unit is sealing on the top and side. the cabinet is sealed good. found an air gap at the bottom of the freezer door near the right side(pics). melted the frost with a steamer and used a heat gun to seal the door(pic) took extra pics of the floor. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Ellicott City, MD 21042

Justin S.

Job Details: 07/14/2022

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20002

Mitchell H.

Job Details: 07/14/2022

cx complaint unit is not working and just draining. installed all parts per last tech. tested unit and still same issue. mcu is needed. luckily the maintanace had a new mcu control on hand and replaced it and now unit is working good and as desinged. job completed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Virginia Beach, VA 23464

Carl A.

Job Details: 07/14/2022

"cx complaint of unit not working checked unit to find no error codes,found water vavle had failed replaced water valves tested unit works as designed"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near ,

Mitchell H.

Job Details: 07/14/2022

cx complaint units front right burner is not sparking. inspected unit and confirmed. with that switch it wouldnt ignite. with other switches it would ignite and send spark. pulled cover off and adjusted switch harness and its now coming. switch harness looked good and no brekas or anything in wires.. ordering switch harness to take care of issue fully.; ordrng 1 W11233074 (switch hanress)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Columbia, MD 21045

Robert L.

Job Details: 07/14/2022

"cx complaint load and go error on screen, saying empty on disenage, cx didnt know how to turn off, holding button just set concetration, cx had to be in a cycle to disable, showed cx how to turn on and off as needed, tested all ops"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Newark, DE 19713

Alexander W.

Job Details: 07/14/2022

"Cx stated unit is not filling tested inspected and verified cx complaint installed parts per previous diag tested unit, unit is operating as designed job is complete."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Harrisburg, PA 17111

Andrew S.

Job Details: 07/14/2022

Cx complaint is actually for the washer. cx is under the impression that the washer has an extended waranty. Cx is going to find the papers and have it dispatched correctly. Unit had an F6E2 and F2E1. Please pre id the console and control if sent back. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near Newark, DE 19713

Alexander W.

Job Details: 07/14/2022

"Cx stated water filter flying out. Tested inspected and verified cx complaint found water filter defective not staying in filter housing replaced filter with one from pre-id parts tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL WASHER

Model WFW97HEXL2

Near Riva, MD 21140

Andrew H.

Job Details: 07/14/2022

Customers complaint is the unit is leaking water. I inspected unit found a tear in the Bellow gasket. I replaced Bello gasket and tested unit. Unit is not working properly

We serviced a

WHIRLPOOL DRYER

Model MED7230HC2

Near Middletown, DE 19709

Alexander W.

Job Details: 07/14/2022

Cx stated unit not making any noise tested inspected and verified cx complaint installed part per previous diag tested unit. Unit is now operating as designed job is complete.

We serviced a

IKEA DISHWASHER

Model IUD8555DX3

Near Washington, DC 20009

Mitchell H.

Job Details: 07/14/2022

cx complaint unit leaking. oionstalled new sump/motor and tested. no more leak and unit is working as desinged. job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Reston, VA 20191

Christian C.

Job Details: 07/14/2022

Cx complaint of an F2E2 error. Inspected unit found console unresponsive to any buttons. Connections secure. Reseated connections and power cycled unit. Issue still persists. Ordering console and housing ui.; ordrng 1 W11116422 (console) and 1 W11368911 (housing ui)

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20002

Mitchell H.

Job Details: 07/14/2022

cx complaint unit is not wokring just draining. inspected unit and found complaint. tested with new drain pump and same issue. replaced control and unit started working as desinged. tested unit through test mode and normal operations and unit is working as desinged.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF300EWH01

Near Alexandria, VA 22304

Emmanuel R.

Job Details: 07/14/2022

"Cs freezer door is getting stuck and not closing all they ,allowing cold air to escape. Confirmed complaint, I found the duck bill on the back of the drain has lint in it , completely clogging the drain. The water over filled in the freezer , freezing door shut and not allowing door to close. Cleaned out the duck bill and removed all the ice. tested drain, unit is now working prooerly. collected for svc call. $120.00"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Damascus, MD 20872

Ricardo S.

Job Details: 07/14/2022

Replaced control .. unit tested and working ok

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Arlington, VA 22205

Eric W.

Job Details: 07/14/2022

lat time i was her the bin i ordered was bent need to reorder bin installed all parts and thawed out unit; ordrng 1 W11387053 (freezer uppper bin)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/14/2022

"cx complaint unit does not advance cycles. checked unit, no faults present, tried running auto test cycle, control not allowing me into auto test cycle, manually tested high spin, motor not turning, when jumped by hand motor will turn, ordering acu, cap and motor to complete repair. advised cx acu on back order; ordrng 1 W11170319 (acu) and 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Fairfax, VA 22030

Carl R.

Job Details: 07/14/2022

"UNIT CONTROL WILL NOT TURN ON. Removed rear cover and screws. Lifted lid, Removed console, disconnected wire connections and screws. Installed new control, tested unit, Unit working properly. No codes"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arnold, MD 21012

Andrew H.

Job Details: 07/14/2022

Customers complaint is the unit is not washing. I found F4 E3 area code motor not moving. I replace some assembly and tested unit and it's not working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Fairfax, VA 22030

Carl R.

Job Details: 07/14/2022

"Heater Bushing W11537778 - SP W11540964 - Special Project S17304. Removed unit from underneath counter and removed lowwr rack and spray arm, 2 plastic fasteners removed original heater element. Installed new heater element and 2 plastic fasteners. Tested unit for leaks and no leaks found. Put unit back underneath counter. Unit working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Fairfax, VA 22031

Robert W.

Job Details: 07/14/2022

CX Complaint is the unit isnt working. Inspected unit and found the error code F4E3 motor issue. Ran diag and found motor is getting good power just not running replaced sump and tested unit unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Fairfax, VA 22031

Robert W.

Job Details: 07/14/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Halethorpe, MD 21227

Shane M.

Job Details: 07/14/2022

no show. waited 10 & called office.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 07/14/2022

"the client complains that the unit not making ice, but i can't check the unit because the ice bucket is totally frozen, so the client need to left the unit off for a least 24 hours .. RESCHEDULE AND ORDER PARTS JUST IN CASE PLEASE; ordrng 1 WPW10300024 (icemaker) and 1 w11415785 (fill tube) and 1 W11043013 (valve)"

We serviced a

WHIRLPOOL DRYER

Model MDE7658AYQ

Near Bowie, MD 20716

Alexander D.

Job Details: 07/14/2022

"cx complaint unit making squealing noise when first starting. inspected unit and verified complaint. no noise with belt detached from pulley. found back righ roller not spinning freely but other roller and idler pulley looks like they could start squeaking soon too. cx wants all 3 replaced. replaced both rollers and pulley. tested unit, no noise. quoted 333.62, paid in full with c/c. unit is now working properly."

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