Service History 1003 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS01

Near Timonium, MD 21093

Brian R.

Job Details: 07/19/2022

cx complaint is unit does not switch between ice and doesnt seem to be right after power came back on. tested and checked entire unit and unit check. temps in range and fans and lights work. got a few cups of each ice to show her. unit may of had a glitch after power went out and then back on. no parts needed and unit checks. she will pay 120 service for today.

We serviced a

MAYTAG WASHER

Model MHW3000BW2

Near Alexandria, VA 22301

Eric W.

Job Details: 07/19/2022

cx complant of bellow moldy needs new bellow in bouth unit colected mon for both unit on this ticket; ordrng 1 W11106747 (bellow)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Clarksburg, MD 20871

Julian H.

Job Details: 07/19/2022

CX complaint about unit giving a rubber smell inspected and found that gasket was over heating and breaking also bottom of the oven is bowed loose shape caused heat to be deflected and caused issue with gasket report to safety SR# 7734035573SCHEDULE WITH OFFICE FOR 7/21; ordrng 1 W11098799 (bottm-oven)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22314

David J.

Job Details: 07/19/2022

Cx complaint unit has LED lights flashing in RC compartment. Checked FC compartment and found one LED is out. This falls under S code S191AQ. CX also complaint of unit not cooling. Inspected unit and has been plugged in the whole time and theres no cooling. Ran test 4 through the complete cycle and felt no cool air coming from anywhere in the unit. Then ran test 3 and while in 01 no fans were running. Ran O2 and evap fan was running check behind unit and found compressor was very hot but fan is running. Unit is going to need sealed system repair. The service tube has never been opened. Ordering all parts for sealed system repair and LED repair; ordrng 1 W10695459 (Led module) and 1 W10832994 (Compressor) and 1 Wpw10143759 (Drier) and 1 Wpw10608485 (Evap) and 1 876764 (Service valve) and 1 Sealedsystemtech (Sealed system tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV02

Near Kearneysville, WV 25430

Danny R.

Job Details: 07/19/2022

installed parst checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/19/2022

"cx complaint door liner seperating from deli drawer and moisture build up, verified issue, tried getting liner to seat better, no luck. ordering deli drawer to complete repair.; ordrng 1 W11435354 (drawer)"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS1

Near Suffolk, VA 23435

Anthony D.

Job Details: 07/19/2022

cx complaint right rear burner not working checked unit found right rear electrode not sparking replaced spark module and spark got better to where burner now fuctions but spark slightly weak ordering electrode to complete repair; ordrng 1 W11453920 (electrode)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Springfield, VA 22151

Jason A.

Job Details: 07/19/2022

"CX complaint WASHER doesnt fill or wash agitate or fill. Found F3E1 error code. Not listed. Cleared error & tried to run test wash., Unit locks & fills but tub doesnt agitate or spin. Checked harness & actuator / cap & motor > JJ; ordrng 1 W11481722 (actuator) and 1 W11283592 (motor-drve) and 1 W11395618 (cap) and 1 W10721967 (drive pulley spluth) and 1 W11457841 (Lid Strike JJ/VS)"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Chesapeake, VA 23321

Anthony D.

Job Details: 07/19/2022

cx complaint not making ice fc temp at 7 degrees ice box at 20 degrees checked icemaker through diagnostic mode all tests passed no error codes notice damper making noise and gaskets compressedcausing airflow issue to icebox ordering damper motor and gaskets to complete repair; ordrng 1 WPW10479155 (damper motor) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10635022 (icebox adapter)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Reisterstown, MD 21136

Brian R.

Job Details: 07/19/2022

cx complaint is when unit rinces things are hot and thinks it should be cold. screens are clear. ran auto test and both sides open. unit is O-O-W and cx knows. found codes F0E2 over suds and thats it. recalibrated unit then started a quick wash. unit is running as it shiould. went over unit with cx about maybe control or valve could be replaced but with no codes and unit is running the way it should i dont want to charge and replace a part that might not be needed. unit checks. cx will pay 120 service for today.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Centreville, VA 20120

Demonte S.

Job Details: 07/19/2022

"Inspected the unit. Found that the cx is saying that the Dryer is poor at Drying clothes. I then started the Dryer. Checked the Vent to the out side of the house. Vent had 3 flaps. Only the upper flap is Opening. Checked the temperatures of the Dryer, in the Drum. High temperatures are 204.4. Low temperatures are 93.3. Called Whirlpool Techline the Vent is restricted. (Whirlpool wants the cx to take off the Vents to the back and do a load without the vent. If the clothes dry then the cx will need to have the vents fixed. Per Whirlpool Techline they don't want us to install a new Heating Element.) Unit is working as Designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Franklin, VA 23851

Zachery R.

Job Details: 07/19/2022

"cx complaint gasket is not seating in fc door also rc door seems as if its not sealing. checked unit, fluffed gaskert with steamer, come to find door is not allowing gasket to stay seated, also rc gasket not sealing at bottom, used steamer to fluff gasket, advised cx to monitor rc gasket. ordering fc door and nameplate to complete repair. advised cx door will be shipped directly to her house to inspect door and contact via office fort return visit.; ordrng 1 LW10668875 (dor-fip) and 1 W11178521 (nameplate)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS2

Near Annandale, VA 22003

Christian C.

Job Details: 07/19/2022

Installed adjuster and housing. Tested upper rack. It will also need an adjuster for the left side. Ordering adjuster for left side of upper rack.; ordrng 1 WPW10546503 (adjuster)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Washington, DC 20009

Ricardo S.

Job Details: 07/19/2022

Replaced parts.. unit tested and defrost heater is working

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near ,

Tanner B.

Job Details: 07/19/2022

"Ccthe units FC not cooling .. found fc at 29 degrees and rc at 40 .. checked all therms in diag and fc fan .. therms not open or shorted .. pulled units fc evap cover and found no frost pattern .. the compressor in step 38 100percent goes to 155watts then drops to 118watts , discharge line is very hot.. issue started after power outage .. needws controls and ss components / nitrogen to further determine issue. possible restriction/ leak; ordrng 1 W11533213 (control kit) and 1 W11024494 (condensor fan) and 1 W11592010 (comp) and 1 W11548259 (condensor) and 1 W11575001 (3way valve) and 1 nitrogen (nitrogen) and 1 3ct (3ct)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 07/19/2022

"Cc the unit notdispensingn ice, found loose auger connection.. reseated and tested unit.."

We serviced a

KITCHENAID OVEN

Model KODE500EBS02

Near Woodford, VA 22580

Thomas B.

Job Details: 07/19/2022

Cx complaint unit is not working properly inspected unit found f2e1 for the keypad error checked the wiring no pitting connectors all intact ordering new console assy qouted 693.99 cx paid in full by CC; ordrng 1 W11086152 (panl-cntrl)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near West Springfield, VA 22152

Richard B.

Job Details: 07/19/2022

"CX complant. Detergent not getting used. Inspected unit and found no error codes in diagnostics. Cycled unit on and ran a test wash after checking load and go dispenser level on control panel. 75 percent remaining. Ran a regular cycle after setting concentration level to 4 and unit is soaping after agitating. . Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WGD9400SW0

Near Timonium, MD 21093

Brian R.

Job Details: 07/19/2022

cx complaint is unit wont start. says unit sits a few sec then flashes the F01 code. for primary control failure. tested unit and got the same code that flashes and unit wont start. went over unit with cx and quote for repair. she said to replace control. replaced part and tested unit and now unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20010

Ricardo S.

Job Details: 07/19/2022

"Replaced parts. uit tested,, the evaporator fan motor working ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Centreville, VA 20120

Demonte S.

Job Details: 07/19/2022

"Inspected the unit. Found that the cx is saying that the Refrigerator Temperatures are warm in the Refrigerator / Freezer. I then checked the Freezer Section. Found that the Freezers Evaporator is Frosted / Iced Over. Unit will need the Control Board, Thermistor & Harness Wire. ; ordrng 1 W11581973 (HARNS-WIRE) and 1 W11558182 (CNTRL-ELEC) and 1 WPW10384183 (Whirlpool Refrigerator Thermistor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Waynesboro, VA 22980

Kyle A.

Job Details: 07/19/2022

Knocked on door several times. No on answered door. Office called cx with no answer moved along at 12 19

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS03CTSS3

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 07/19/2022

"Cx complaint unit not draining properly, now stopped and clean light blinks.Found clean light blinking 7 times. Ran diag, the test cycle went all trough and the heater worked but the drain pump was noisy. Inspected control board, found sings of overheating around heater connection. Removed sump filter found area around chopper blade all clogged, removed debris, chopper blade ok Quoted repair $477.64 with $125 labor for drain pump WPW10348269 and control board WPW10084141 replacement. Cx declined. Collected $125; ordrng 1 WPW10348269 (drain pump) and 1 WPW10084141 (control board)"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Chesapeake, VA 23320

Justin W.

Job Details: 07/19/2022

cx complaint unit gets hot to the touch. checked unit to find temps as followed while at 350 degrees. 440 1st high sides of unit 150 degrees298 1st low temp sides of unit 160 degrees392 2nd high temp sides of unit 170 degrees302 2nd low temp sides of unit 170 degrees406 3rd high temp sides of unit 175 degrees301 3rd low temp sides of unit is 188 degreescalled techline spoke to Rich aka peachy keenwill need to reschedule to run test at 400 degrees per w11544031 prior to running test check insulation on side panels to make sure it is pulled to the front properly.sr7734139848called safety spoke to Eric parts and labor authorization a13jzd0wpl1; ordrng 1 W11025151 (Door Insulation Kit)

We serviced a

JENNAIR REFRIGERATOR

Model JUD248CWRS00

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/19/2022

"compressor at .7 amps. proper frost pattern, both compartments at good temps. 5 degrees and 40 degrees. all fans running, no frost build up. heater working. cx complaint that unit stopped working until she reset it at the breaker. unit with proper power to pcb. pcb faulty, truning unit off intermittently and controls become non responsive must replace when available please.; ordrng 1 WPW10281497 (cntrl-elec)"

We serviced a

KITCHENAID ICE MAKER

Model KUIO338HSS00

Near Herndon, VA 20171

Carl R.

Job Details: 07/19/2022

"after repair, ice maker wont turn on at all. Unit will need a external ice maker. Unit working when plugged directly into wall.; saved tckt"

We serviced a

MAYTAG DRYER

Model MEDP576KW1

Near Waynesboro, VA 22980

Kyle A.

Job Details: 07/19/2022

Cx complaint of unit not heating. Did confirm and found that unit harness had come loose on thermal cut off. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Owings Mills, MD 21117

Brian R.

Job Details: 07/19/2022

cx complaint is no water and now pump stays on. canceled for 5 sec and pump stopped. checked for codes and found F2E1 only. ran auto test and no water. water was off. turned back on and ran auto then recalibrated and unit checks. they will run unit a few times to see how it does and call back if needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Woodbridge, VA 22191

Robert W.

Job Details: 07/19/2022

"CX Complaint is the FC isnt cooling all the time. Inspected unit and found the unit is cooling and making ice. Pulled FC apart and found good frost pattern fans are working pulled unit out and and amp tested compressor and its pulling 1.05 amps good condensor fan is working properly, CX states after resetting power to unit unit works again Control is the issue ordering control.; ordrng 1 W11035836 (Control)"

We serviced a

AMANA RANGE

Model AGR6603SFS3

Near Germantown, MD 20874

Julian H.

Job Details: 07/19/2022

ELW PROGRAM 2 YR WARRANTYCX complaint about unit not heating properly on top inspected and found nothing wrong with gas flow but sometimes burners are not sprking checked ignitors and working fine issue with burner bases not sending gas properly need parts; ordrng 1 W11435659 (BURNER base lr) and 1 W11435657 (burner base rr) and 2 W11435630 (burner base lf rf)s and 1 W11455147 (cap kit)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Fishersville, VA 22939

Kyle A.

Job Details: 07/19/2022

Installed control and unit now works as designed.

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Millington, MD 21651

Alexander W.

Job Details: 07/19/2022

"Cx stated unit not running at all tested inspected and verified cx complaint installed parts per previous diag and tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEHZ02

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 07/19/2022

Cc the unit wasnt cooling well // found the fc door seal not sealing units fc cabinet . applied heat and adjusted seal. cleared condensation in fc. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21217

Justin S.

Job Details: 07/19/2022

"the unit has 40psi in the system when pierced. replaced the compressor and vacuummed down the system. filled and checked for leaks. the unit is cooling good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Centreville, VA 20120

Demonte S.

Job Details: 07/19/2022

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling in both sections. Checked both Sections Refrigerator / Freezer temperatures are high. I then ran Service Diagnostics on the unit. Ran Service Test 4 - Compressor / Fan Test. Checked the Refrigerator Evaporator. Refrigerator Evaporator is frosting on the Coils. Fan Motor in the Refrigerator Section is working. Checked the Freezer Section. Freezer Evaporator is Frosting down to the 4th coil at the bottom and started to work it's way on the back side. When unit is normal operations the Refrigerator will not do anything at all. Unit will need the Main Control Board = W10843055, Power Control Board = W10830278 & User Interface = W11089931. If the cx calls back order these parts.**** Don't go without parts****. Cx paid by Card for Service call only. Cx is paid in full. ( Any questions please check Sd Pictures.)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Haymarket, VA 20169

Demonte S.

Job Details: 07/19/2022

Inspected the unit. Found that the cx is saying that the Dryer isn't Drying Clothes. Ran Service Diagnostics on the unit. Error Codes are 8:88 = No error codes. I then checked the operation of the unit. In the Normal Cycle. Dryer has no Heat. Checked power to the unit. L1 to N = 121.3 Volts. L2 to N = 122.2 Volts. L1 to L2 = 244.6 Volts. Checked the Heater Element. Found one of the Harness Wires to the Heater isn't Connected. Plugged in Harness. Tested the unit. Unit is now Heating. Unit is working as Designed. ( Referred the cx to read the Use and Care about using Cycles. Advised to use Time Dry for there cycles. Explained about the moisture sensor.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/19/2022

Cx complaint of unit not dispensing ice. Did confirm and found ice bins auger broken. Will need to replace ice bin.; ordrng 1 W11347840 (Ice container)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM6

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 07/19/2022

REmoved all the ice from freezer bottom and drip pan and replaced drain tube. Unit good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hyattsville, MD 20784

Shawn D.

Job Details: 07/19/2022

installed left roller to find the axel and locker for axel not ordered so you can raise the front up and down. ordering axel and locker for return; ordrng 1 WP2179826 (axel) and 1 W11476984 (axel lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Silver Spring, MD 20904

Andrew H.

Job Details: 07/19/2022

Installed new dispenser water and tested unit. Unit is no longer leaking water from dispenser.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Newport News, VA 23601

Lucas R.

Job Details: 07/19/2022

"cx complaint frost in fc, checked unit found back rail unseated from door slides causing door not to close properly, reseated rail, removed frost buildup, tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ0

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/19/2022

"Installed control, tested unit, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model HFUIERJF

Near Frederick, MD 21704

Ricky E.

Job Details: 07/19/2022

customer has a fridgidaire and not a whirlpool

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPT7

Near Purcellville, VA 20132

Ezra M.

Job Details: 07/19/2022

"normal light flashing, buttons unresponsive. found moisture damage to console and control. unit will need console and control. cust does not wish to proceed at this point, wants to shop around and price out a new unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Takoma Park, MD 20912

Roberto I.

Job Details: 07/19/2022

"Replaced parts, tested water dispenser and icemaker water fill. The unit worked as designed"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ2

Near Dickerson, MD 20842

Julian H.

Job Details: 07/19/2022

replaced control and sensor per previous not heat from element tested and no ohms to element found a thermal event on element replaced bake element and working

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Germantown, MD 20876

Julian H.

Job Details: 07/19/2022

Cx complaint about unit freezing items on RC inspected temps on arrival FC 6* RC 29* unit is on recommended setting CX states if he change setting for a little bit warmer then FC items get soft unit on a grounded and polarized outlet receiving 120vac need control and sensor; ordrng 1 W11613298 (control box)

We serviced a

MAYTAG DRYER

Model MEDB766FW0

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/19/2022

f4e4f2e1cx complaint the unit randomly starts beeping and flashing numbers on display sometimes goes through cycle fine but most not ordering new control and console.; ordrng 1 W11042482 (panel-cntl)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Annapolis, MD 21403

Dustin F.

Job Details: 07/19/2022

"CX Complaint: Knob stickingInspected unit, found Left front, middle and right front burner knobs sticking. was able to adjust and fix middlev and left tfront but right front still sticks. Going to Order Manifold Assembly W11356350. CX wants to contact Costco in the meantime to try to get unit replaced. CX will contact VIA if they do.; ordrng 1 W11356350 (Manifold Assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204ESS1

Near Washington, DC 20008

Roberto I.

Job Details: 07/19/2022

"Cx complaint water leak from the bottom.Ran diag, found 9-1 error (diverter). Ran a test cycle, confirmed water leak from diverter seal. Replaced sump/motor assy using pre id. Cleared error and ran a test cycle. The unit worked as designed. Collected $499.28"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 07/19/2022

"Cc the unit not washing/ filling w/ water and the units button on console not responding.. found the units water supply line backwards , this line had a check valve on it . switched line and tested unit .. now filling w/ water and washing .. tried to cancel unit and wouldnt respond . reseated connections on control / control to the panel . tested unit. unit started to drain. units button is fixed."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Bristow, VA 20136

Demonte S.

Job Details: 07/19/2022

Washer is a Non - Commercial unit in a Commercial sitting. Unit will need to be a Commercial unit in a nail shop. ( Please see Sd Pictures if any questions.)

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Red Lion, PA 17356

Marc M.

Job Details: 07/19/2022

installed parts however was not able to test unit because cx was not aware of where the circuit breaker was and decided she would rather wait for her husband to get home before testing. install went as typical and water was never disconnected or turned off but informed cx if there are any issues to contact us moving forward.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Winterville, NC 28590

Ronnie B.

Job Details: 07/19/2022

cx complaint of unit not heating at all. Checked unit and found the following codes f7-e1. Checked element and high limit and are both reading open. Ran test and found control not sending voltage to heater at this time. ordering parts needed for repair.; ordrng 1 W10518394 (heater) and 1 WP661566 (thermostat) and 1 W11305308 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Woodbridge, VA 22191

Robert W.

Job Details: 07/19/2022

CX Complaint is the unit isnt filling with hot water. Inspected unit and found unit is getting good power tested uhnit in diag and hot side is just bussing. pulled water supply and tested pressure it has good pressure. Replaced valve and tested unit is working poperly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Barboursville, VA 22923

Eric F.

Job Details: 07/19/2022

"Confirmed cx complaint unit not making ice, not dispensing water. Found inline power to valve not seated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Washington, DC 20007

Roberto I.

Job Details: 07/19/2022

Defrosted evaporator and replaced control board. Unit good to go

We serviced a

WHIRLPOOL WASHER

Model MVWX700XL2

Near Woodbridge, VA 22191

Robert W.

Job Details: 07/19/2022

CX complaint is the unit is leaking and will come on by itsself. Inspected unit and found the valve is dripping when unit is off toggled on drain pump and CX says that is the sound unit is making when it comes on by itsself. nit is draining when valve is leaking when unit is off unit will need valve. Replaced valave assembly and tested unit unit is working properly. Left old part with CX.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW1

Near Waldorf, MD 20601

Robert A.

Job Details: 07/19/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Potomac, MD 20854

Julian H.

Job Details: 07/19/2022

CX complaint about unit stopped working no display or operation confirmed power from filter to fuse and secondary line switch 120vac to control call TL couldnt see a way to check power to ui on TS called TL Steve ask me to check power on p1 connector bu -br wires 120vac states no way to check power to ui need both electronicsSR# 7734142499; ordrng 1 W10891908 (cntrl-elec main) and 1 W10891907 (cntrl-elec ui) and 1 WPW10623991 (cntrl-elec dial)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Rockville, MD 20852

Julian H.

Job Details: 07/19/2022

CX complaint about door when is closing jumps inspected and found an issue with hinges need parts SCHEDULE THRUOFFICE FOR 7/21; ordrng 1 WPW10299227 (hinge-door) and 1 WPW10299224 (hinge-door)

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Washington, DC 20010

Ricardo S.

Job Details: 07/19/2022

"Replaced parts, unit tested ok"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Nokesville, VA 20181

Demonte S.

Job Details: 07/19/2022

Inspected the unit. Found that the cx is saying that the Washer will not Agitate. I then checked the Shifter. Shifter isn't connected. Installed new Shifter. Tested the unit. Unit is now Agitating / Spinning. Unit is working as Designed. Cx paid in full by Card.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM01

Near McLean, VA 22101

Eric W.

Job Details: 07/19/2022

cx complan of unit not cooling again found leak at dryer fixed the leak and refilled unit checked for leaks

We serviced a

JENNAIR MICROWAVE

Model JMW2430IL03

Near Chantilly, VA 20152

Daniel J.

Job Details: 07/19/2022

door hinges not supporting door per last vist replaced hinges and arm tested no supporting door correctly

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS25EWMS10

Near Dagsboro, DE 19939

Frederick R.

Job Details: 07/19/2022

"CX complaint is No cool in RC only. Verified issue with damper control in RC. Damper in operational moded just contstant opening and closing. Ordering damper. Charged CX $363.64 for SC, Labor, part and shipping. They paid in full by check#1470. Not rescheduling at this time. Haley read sticky note; ordrng 1 WPW10594329 (control) and 1 WPW10428901 (cntrl-elec) and 1 WPW10224292 (harns-wire)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Wilson, NC 27893

Ronnie B.

Job Details: 07/19/2022

"cx complaint of unit not filling, goes from sense to done. Checked unit and found code f7-e1. Ran test and motor just hums, no movement. Checked start cap and is reading open. removed and replaced start cap from truck stock, tested, unit works as designed.; ordrng 1 W11395618 (start cap), used 1 W11395618 (start cap) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS08

Near Moseley, VA 23120

John P.

Job Details: 07/19/2022

Confirm CX complaint didn't door also found dancing panel ordering panel and door; ordrng 1 W11175576 (Control panel)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Silver Spring, MD 20906

Andrew H.

Job Details: 07/19/2022

Replaced control board and user interface. I ran calibration and automatic test mode. Unit is now working properly

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/19/2022

Cx complaint of broken tub. Did confirm and found units basket dented and tub cracked. Also found suspension rods bent. Will need to return with these parts to repair.; ordrng 1 W10554251 (Basket) and 1 W10371566 (Tub) and 1 W10780045 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Bristow, VA 20136

Demonte S.

Job Details: 07/19/2022

Installed the Control Board & Thermistor with Fan Motor. Tested the unit. Unit is starting to Cool. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Midlothian, VA 23113

John P.

Job Details: 07/19/2022

"CX complaint gasket not staying on door verified CX complaint, applied adhesive to groove in door to ensure gasket stays in place tested working as designed; ordrng 1 W10841140 (Silicone), used 1 W10841140 (Silicone) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Herndon, VA 20170

Carl R.

Job Details: 07/19/2022

"Not Cooling - Refrigerator Section - Refrigerator W11329116C, s27311. Removed all shelves and rear evap cover. Removed ice from evap with steam gun. Used wet vac to remove extra water. Installed new evap cover and control. Unit working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Crownsville, MD 21032

Emmanuel R.

Job Details: 07/19/2022

"Cx washer fills and drain but never washes. Found error code F7E1 tachometer not present. Ran test cycle unit fills drains, but motor humms at spin and agitate, Acuator shifting ok. Pulled unit out and found oil on the floor, inspected futher and found gearcase is ok, the oil is coming from the capacitor. Capacitor has a pin hole near the bracket and all the oil leaked out. Ordering capacitor.; ordrng 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5500XW3

Near Richmond, VA 23224

Chris B.

Job Details: 07/19/2022

cx complaint unit will not cycle inspected unit found f8e1 long fill also f5e1 lid up fault f5e2 lid lock fault when starting found cold water valve completely shut off open cold water spicket tested unit working desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Deale, MD 20751

Mitchell H.

Job Details: 07/19/2022

cx complaint unit no longer making ice. put unit into test mode. found ice maker thermister reading 60 degrees while it was easily 30-40 in the ice bin. thermister is out of spec for started. found heater wires broken on water line as well. ordering ie maker and water line for return visit. will bring back valve just incase as well.; ordrng 1 W10898228 (ice maker)

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/19/2022

lid needed at hinge its cracking hinge exposed; ordrng 1 W11259006 (lid)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Brandywine, MD 20613

Shane B.

Job Details: 07/19/2022

"cx complaint is the unit displaying an error for the cooling fan. checked for codes and found F8E0 saved 9 times and F6E4 saved once. tested each fan. i can not hear upper fan running on high. lower fan i can hear running on high and low. checked connections. nothing loose. ordering cooling fan, control board and UI. scheduled return visit with the office for the 25th.; ordrng 2 W11248652 (blower)s and 1 W11261165 (control board) and 1 W11428578 (user interface)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW00

Near Barboursville, VA 22923

Eric F.

Job Details: 07/19/2022

"Confirmed cx complaint ice maker not making ice. Found inline power not fully seated. Reseated line, tested unit, unit working as designed. Cx would like doors swapped, unit will need new name plate for swap, old plate is covering where handle will go and will be damaged in removal. Cx has walk through e-mail stating they moved in after 6/27/22.; ordrng 1 W11178521 (nameplate)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stafford, VA 22554

Tanner B.

Job Details: 07/19/2022

"installed gearcase, clutch and ui. tested unit. job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Leesburg, VA 20175

Ezra M.

Job Details: 07/19/2022

"lid not staying closed while locked. found strike failed, replaced strike, tested, working properly"

We serviced a

AMANA WASHER

Model NTW4611BQ0

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 07/19/2022

Cx complaint unit is not working properly inspected unit removed and replaced the drain pump went to test unit still will not drain checked power at the pump found only 69 vac went to control and checked again same 69 vac ordering new control board refunded pump charged for control; ordrng 1 W10636059 (cntrl-elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYY02

Near Washington, DC 20008

Ricardo S.

Job Details: 07/19/2022

"Cx complains that the Fc not cooling properly, inspected the unit ,, the RC temp 43 degrees, the Fc temp 28 degrees, the frost pattern is bad, the fans working ok. sealed system repair. order parts 3 counts job; ordrng 1 W10309988 (compressor) and 1 w11590197 (valve) and 1 WPW10239732 (evaporator) and 3 countsjob (3 counts)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Williamsburg, VA 23185

Lucas R.

Job Details: 07/19/2022

"cx complaint unit randomly leaking and shutting down, checked unit temps at 2 and 39, cycled icemaker and water, unable to duplicate leak behind and underneath unit dry, called techline spoke with bruce sr7734078591, advisd to check for leak at waterline in door, cx does not use water dispenser, and sa w no evidence of problem with door, outlet checked good, per cx there wre no lights on in unit when it shut down, ordering harness, 5 at tribles, cx contacting customer service.; ordrng 1 W11565110 (harness)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Fairfax, VA 22033

Carl R.

Job Details: 07/19/2022

"still not doing wash ccle it just sits. Cleared codes from unit. F7e5, and f0e2. Put unit in a normal cycle. Auto Sensing. Unit will fill, and sense. During a wash cycle the unit stopped f7e5 returned. Ordering splutch, belt, actuator and lower harness, and control ; ordrng 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Splutch) and 1 W11170317 (Control) and 1 W11448788 (Harness)"

We serviced a

MAYTAG OVEN

Model MGT8885XS01

Near Louisa, VA 23093

Jerod R.

Job Details: 07/19/2022

oven gas supply switch was off turned on and tested unit is now fully functional

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Washington, DC 20008

Ricardo S.

Job Details: 07/19/2022

"Sr# 7733770281the unit starts and stops after few seconds showing done, i run diagnostic test mode, no error codes, i call tech line, explain what is the issue with the washer machine, per tech line he want me to order the actuator and lower harness also order the capacitor; ordrng 1 W10815026 (actuator) and 1 w11183910 and 1 w11395618 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 07/19/2022

"cx complaint is the unit not cooling in either section. when i arrived cx had already pulled the unit out and had plugged it back in. unit had been running for 20min before i arrived. both sections were at 70degrees, no frost. i found condensor fan running constantly. start device is getting 120vac constantly. compressor comes on, runs for about 20 seconds and pulls 10amps then cycles off for a minute or 2. unit will need new compressor. ordering part. scheduled return visit with office.; ordrng 1 W11209866 (compressor)"

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM01

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/19/2022

"tested unit found unit had warped freezer , customer to replace ref; ordrng 1 LW10547320 (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 07/19/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, coupler filled and tested unit now functions normally"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/19/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/19/2022

"verified cx comlaint of unit not filling with cold water. stored fault code F8E1(long fill). found hot and cold water lines reversed. found cold water valve solenoid failed. replaced inlet water valve. corrected water supply hoses. tested. unit is working as designed. collected for total.; ordrng 1 W11165546 (valve), used 1 w11165546 (valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Richmond, VA 23234

Joseph D.

Job Details: 07/19/2022

cx complaint of no cooling in frdge. confirmed complaint. found fridge at 60 degrees. freezer at 35. freezer fan and condensor fan running. freezer evap frosted over. freezer thermister reading properly at 14 degrees inside ice. found plug to heater pulled out of j connector causing unt to never deforst properly. reinserted into connection and unit working properly.

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Chesapeake, VA 23320

Austin D.

Job Details: 07/19/2022

came out to resolve the issue with the issue with the gearcase. disassembled as needed. repalced all parts needed. put the unit back together. tested operation. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 07/19/2022

removed line that goes form tub to dran pump and no water came out found clog on tub snapped pic and gearcase oil everywhere. removed clog then replaced suspension leveled unit and ran unit and now drains good. ordering gearcase and slider for return and marking the controls use on return just incase the error return i do not think they are needed.; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 2countjob (2 count job)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD77EC0HS02

Near Hampton, VA 23669

Carl A.

Job Details: 07/19/2022

"cx complaint of time not staying correct or date ,unit also not alraming when time has complete ordering part needed forr repairs; ordrng 1 W11428578 (Assembly, Control Panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Powhatan, VA 23139

John P.

Job Details: 07/19/2022

Installed mullion and gasket tested working as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Ruckersville, VA 22968

Eric F.

Job Details: 07/19/2022

"Could not locate unit, checked over all stock and unit is not present.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Millville, DE 19967

Andrew W.

Job Details: 07/19/2022

Cx complaint is loud scraping sound coming from unit. inspected and verified complaint. found 2 pennies stuck between wash plate and basket. removed pennies and tested unit. found no error codes and the sound was completely gone. unit is working as designed. cx paid $120 service call by cc. job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near East Petersburg, PA 17520

Justin L.

Job Details: 07/19/2022

cx complaint unit wont start a cycle. Was able to access unit and found when you attempt to start a cycle unit will lock then drain then shut down. Entered diagnostic and found no saved codes. Attempted diag cycle and unit wouldnt do anything but when I attempted to cancel it went through cycle and filled and drained but when it was time to move unit stallled. In accordance with Technical Service Pointer #: W11618678 Rev A and Technical Service Pointer #: W11624962 Rev A theres a known software issue and board will need replaced. Ordering all the necessarry parts for return and once in office will need to contact cx and set return.; ordrng 1 W11519742 (control) and 1 W11283592 (motor) and 1 W11395618 (capacitor)

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