Service History 1003 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Elizabeth City, NC 27909

Branden R.

Job Details: 07/14/2022

"came out to replace parts on unit , disaseembled and replaced gearcase and all parts needed , reassembled and tested unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Baltimore, MD 21218

Justin S.

Job Details: 07/14/2022

the unit was active when i arrived. when pierced the high side was at 70psi. the compressor is pulling .3aac. unplugged the unit and pressure in the high side drops to 20psi. replaced the compressor and had to try a few times to get the filter to seal without leaking. vacuummed the system down and filled to weight. checked for leaks and tested. the unit is no cooling good. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model LTG6234DQ4

Near Baltimore, MD 21224

Milton J.

Job Details: 07/14/2022

CX complaint unit shaking around. Went over O.O.W. pricing with can and service was denied. Said unit was bought scratch and dent for less then $300 so given age is going to look for another like it. No service provided. -MJrob

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Urbana, MD 21704

Ricky E.

Job Details: 07/14/2022

"5-1 customer stated that the units lights will blink at random during a cycle, and she will have to cancel the cycle... unable to confirm issue, but the unit is giving latch errors that will cause the same problem... need parts...; ordrng 1 WPW10653840 (door latch) and 1 WPW10544004 (door latch strike)"

We serviced a

WHIRLPOOL DRYER

Model WGD49STBW2

Near Baltimore, MD 21206

Milton J.

Job Details: 07/14/2022

Need back as Shop Job tomorrow so I can talk with MR. -MJrob; ordrng 2 WP8066092 (Lock)s and 2 WP98234 (Nut)s and 2 WP681414 (Screw)s

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Georgetown, DE 19947

Frederick R.

Job Details: 07/14/2022

CX complaint is cooktop flames too high. Adjusted flames on outside burners. Also verified LP conversion. Center burner pop and shoots a flame in the air when the outer burner comes on. Ordering new burner head. Cannot reschedule due to part availability; ordrng 1 W10836409 (burnr-head)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near West Point, VA 23181

Gill G.

Job Details: 07/14/2022

verified cx complaint of unit having a scratch on the control panel. cx stated that builder is covering repair. service call made after 7 pm did not reach out to builder. quote saved. need to collect $644.21to complete repair.; ordrng 1 W11419056 (fascia)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Purcellville, VA 20132

Ezra M.

Job Details: 07/14/2022

"installed fc led module, verified all lights working properly"

We serviced a

WHIRLPOOL WASHER

Model WED8000DW3

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/14/2022

units a dryer thats O-O-W and he know but said units making a but of noise now and only gets worse. ran unit a times times to fing idler bad. will need to replace pulley and lube rollers up as well. 100 parts show and scheduled cx and hes paid in full.; ordrng 1 W10837240 (Idler Pulley 26.75)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Bern, NC 28560

Ronnie B.

Job Details: 07/14/2022

"cx complaint of unit no filling with enough water, clothes below water line and not draining. checked unit and no codes stored at this time. Tested, basket not spinning and agitator not moving. Checked under unit and found unit had bottomed out and hit the floor. will need rebuild down low as parts were damaged.; ordrng 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11449840 (gearcase) and 1 W11396716 (suspension) and 1 W11481722 (actuator) and 2 WP22001995 (screw)s and 1 W11409708 (shield)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Salem, VA 24153

Kyle A.

Job Details: 07/14/2022

Cx complaint of loud operation. Did confirm and found noise coming from motor and splutch is skipping. Ordering splutch and motor.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Splutch)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Cross Junction, VA 22625

Danny R.

Job Details: 07/14/2022

found drain hose was colapsed on end blocking drain cleared and reset in possion so it doesnt happen again

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Hanover, PA 17331

Bernard M.

Job Details: 07/14/2022

Cx complaint of condensation in RC. Inspected gasket around right side door and found gasket to have wrinkle. This was preventing unit from not sealing along the top. Fpund no tears or damage to gasket. Applied heat to gasket and worked out the wrinkle. The gasket now seals all the way around. Unit checks good

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/14/2022

will need the capcitor its not letting the motor move; ordrng 1 W11395618 (cap)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mechanicsburg, PA 17055

Sal R.

Job Details: 07/14/2022

"CX complaint is that the utni will not opperate. I foun d that the utni has no fault codes stored in diag. I attempted Technical Service Pointer #: W11618678 with no success . I am orderign 1 encoder board (W11481116), and 1 console (W11391568). I have set a return date for 7/20; ordrng 1 W11481116 (encoder 5 @ tribs) and 1 W11391568 (control console 2 @ triba)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Saint Leonard, MD 20685

Robert A.

Job Details: 07/14/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near York, PA 17402

Marc M.

Job Details: 07/14/2022

installed parts and tested unit. unit now checks good

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ04

Near Silver Spring, MD 20910

Dustin F.

Job Details: 07/14/2022

"CX complaint: UI going in and out and reseting in its own.Inspected unit, found it threw F6E0 code 10 times between today and 4/27/2022. Contacted TL and spoke to Bruce, he confirmed it was a communication code. CX is upset and wants to contact WP CS before continuing repairs. I Listed out all the replaced parts that have been replaced Bruce suggested to again replace the door, or check the SAID number make sure it matches the UI board. CX asked me for the WP CS number and wants to contact them before contuing any repairs. At this point we have replaced everything to try and fix this issue. Listing Door PArt Number Should CX call back(W11186019) Door Assembly - Returning Tech should make SAID number match under wifi Settings. Contact TL if any issues happen.; ordrng 1 W11186019 (Door Assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Harrisburg, PA 17111

Fred G.

Job Details: 07/14/2022

"cx complaint unit has lost all cooling. inspected unit and removed evap cover and found 0 frost pattern. pulled unit out and found compress was hot to the toucha and had 122.5vac to the start device. compressor only comes on for 30 sec and then turns off. 6.8, 5.4, 11.8 ohms at the compressor. called MM and was told to order start device, compressor, evap, filter/dryer, other related parts. unit will need a (3 call count). called TC for the compressor, evap, 1 (W11504449), 1 (W11225184). due to them being back ordered. parts will be shipped to the office with the po of the cx po in 4 weeks.; ordrng 1 W11370574 (compressor) and 1 W11490399 (filter dryer) and 1 W11368877 (evap) and 1 W11504419 (8/7- Nr-al-00) and 1 W11506623 (5/5-nk-ms-00) and 1 W11401409 (5/1.8-nr-al-00) and 1 W11504449 (4/2-nr Al-00) and 1 W11225184 (tube) and 1 W11387715 (start device)"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Havre de Grace, MD 21078

Neil H.

Job Details: 07/14/2022

replaced the control and unit tested good. cx complaint unit wasn't completing cycle.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Vienna, MD 21869

Jonathon C.

Job Details: 07/14/2022

"cx complaint, loud noise during operation. replaced parts per prior diag. tested unit, unit working as designed. job is complete. i also used a splutch from VS. ordering to replenish.; ordrng 1 W10721967 (drive pulley), used 1 W10721967 (splutch) from stock"

We serviced a

WHIRLPOOL RANGE

Model KODE507ESS05

Near Berlin, MD 21811

Michael E.

Job Details: 07/14/2022

CX complaint: water mark on the inside of the outer door glass. Inspected and verified complaint. This happened when CX used the self clean. Documented this in pics. Water run mark is definitetly on the inside of the outer door glass. Ordeering door glass. cannot reschedule due to direct to CX shipping needed.; ordrng 1 W10774423 (glass-door)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Baltimore, MD 21229

Jonathon C.

Job Details: 07/14/2022

"cx complaint, burning smell when running. inspected unit, found terminal block defective causing bad connection causing burning smell. ordering terminal block kit. this is new construction. no purchase date yet.; ordrng 1 279393 (screw) and 1 WP3397659 (block-term)"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near ,

Andrew W.

Job Details: 07/14/2022

cx complaint is unit unit oven bottom trim is damaged. inspected and verified complaint. bottom trim and vent assembly were warped from heat escaping and not allowing the door to close properly. this is causing a steam build up on the cabinets around the unit. ordering bottom vent assembly and returning with bottom trim. cannot reschedule due to OOS part.; ordrng 1 WPW10351279 (vent-oven)

We serviced a

AMANA REFRIGERATOR

Model ASD2522WRW06

Near Harrisburg, PA 17112

Fred G.

Job Details: 07/14/2022

i was able to access unit and first started with replacing the ice chute door. when i got in I found the door pin for the spring was missing. ordering 1 (2196195). please call and schedule cx once approved and part comes in. will need all 3 parts on return visit.; ordrng 1 2196195 (pin-door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Potomac, MD 20854

Julian H.

Job Details: 07/14/2022

CX complaint about unit stopped making ice inspected on test 44 showing 23 motor not rotating pulled cover out and test again not receiving enough dc volts only 3vdc need to be 12vdc went to hinge and found wires breaking causing icemaker to loose power GAVE CX A QUOTE FOR DOOR REPLACEMENTCX PAID FOR SVC CALL ONLY UNSURE TO CONTINUE JUST YET; ordrng 1 LW10728959 (dor-fip ss)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Hanover, PA 17331

Bernard M.

Job Details: 07/14/2022

"Cx complaint unit does shut off when on sensor dry. Removed back panel and found no voltage or continuity getting to the sensor pad. Replaced pad sensor pad using pre-id parts, set time to coold down on the sensor dry and the dial rotated and shut off. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Upper Marlboro, MD 20774

David J.

Job Details: 07/14/2022

F0E3 overloads F9E2 drain pump F9E1 long drain F0E5 off balanced load F6E2 ACU communication error F2E1 UI stuck key Cx complaint unit wont do anything. When arrived Cx was having water issue at house. All water was off so could not test unit properly. Checked for error codes and found 6 all for different things. Pressed down on tub and it sprung back out fast and bounced a few times. Going to order a couple more parts for repair and hopefully next time we come out issues with water are finished. ; ordrng 1 W11135391 (User interface) and 1 W11130359 (Suspension)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near New Freedom, PA 17349

Drew B.

Job Details: 07/14/2022

cx complaint that unit is leaking from back middle in rear near inverter by sump qouted cx on whole repair and cx will think about rrpair collected 120.00 service and close ticket

We serviced a

KITCHENAID FREEZER

Model KFIS29BBMS00

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 07/14/2022

CX complaint is FC and RC no cool. Verified complaint. FOund RC evap leaking uv dye. Ordering evap kit off service pointer W10666205E.Also saw signs the FC evap may be leaking. Retuerning with UV drier. Cannot reschedule due to part availability. 3 CT SS JOB; ordrng 1 W11457263 (evaporator) and 1 WPW10608485 (evaporator)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25ETSS00

Near Palmyra, PA 17078

Fred G.

Job Details: 07/14/2022

"cx complaint unit isnt cooling in either sections. inspected unit and found unit has been unplugged for 24 hours. all evidence was good of issue. advised cx we need unit plugged in for no less then 48 hours. scheduled cx for 7/18/22. unit is plugged in, compressor, condensor fan, evap fan did come on and frost pattern started. we will have a better idea of issue on return visit."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Millsboro, DE 19966

Frederick R.

Job Details: 07/14/2022

"CX complaint is wm making loud noises. Inspected/tested and verified complaint. Found unit had a defective splutch and belt. First belt from VS was defective and broke and 2nd belt worked. Replaced both parts. Also replaced inlet valve from pre-id because of sediment blockage. Tested unit and it is now working properly. Job is complete; ordrng 2 W11239857 (belt)s, used 2 W11239857 (belt) from stock"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Lebanon, PA 17046

Fred G.

Job Details: 07/14/2022

i was able to access unit and replaced the motor and blower wheel. when testing unit i found the same results. inspected unit some more and found that the neutral and L2 were back works on the power cable. swapped wires around and found the unit now works as designed. called TL

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Lebanon, PA 17046

Fred G.

Job Details: 07/14/2022

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS1

Near Silver Spring, MD 20910

Dustin F.

Job Details: 07/14/2022

"Arrived, Found i do NOT have the Manifold, Office Spoke with CX; saved tckt"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Woodbine, MD 21797

Brian R.

Job Details: 07/14/2022

cx complaint is unit runs great on all setting but delicates. says thungs are still wet at the end and doesnt think unit does cycle right. only code found F0E2 over suds. cleared codes and tested and checked unit. ran quick was as well as drain and spin with load in. unit fills and uns n drains well. they said at times the time jumps around. will order new control for unit. as soon as part is in office will schedule.; ordrng 1 W11550649 (ACU Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Culpeper, VA 22701

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit found bubbling on console changed out however ui is not display numbers properly ordering the ui control to complete fix; ordrng 1 W11460962 (Ui control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Carlisle, PA 17013

Andrew S.

Job Details: 07/14/2022

Cx complaint is that the about 30 mins into a cycle the cx smelled a burning smell and the unit tripped the breaker. Upon arrival I found that the unit had a thermal event at the terminal block. I found that the unit will need several parts. I called saftey and informed them of my findings and list of major parts that will need replaced. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11568793 (Harness) and 1 W11226744 (Cover) and 1 W11573809 (Terminal Block) and 4 WP3400014 (Screws)s and 1 W11407385 (Cover) and 4 WP3378128 (Washers)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Stone Ridge, VA 20105

Richard B.

Job Details: 07/14/2022

"CX complant. Fridge not cooling, Inspected unit and found thermister never changed, Measured thermister and reads 4,45k ohms. Techline stated to change thermister , Further work needed. RB; ordrng 1 W10316760 (fridge thermisterCX complant. Fridge still has same issues , Inspected unit after lasr service and thermister was never changed, Called techline , Techline stated to change thernonD)"

We serviced a

MAYTAG RANGE

Model MGR8800FZ2

Near Gettysburg, PA 17325

Bernard M.

Job Details: 07/14/2022

"Replaced all parts per previous tech, set preheat for 350, after temp reached, opened door to release heat after closing the unit came back on to reach desired temp. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS00

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/14/2022

cx has 5 year exteneded warranty through and did not call them to get the service covered. cx is reaching out to extended warranty company to have service call redispatched and covered. no service provided.

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS11

Near Red Lion, PA 17356

Marc M.

Job Details: 07/14/2022

replaced socket and bulb affected by short however after installing was then able to find that the light relay at the control board was stuck closed and would not turn off. unti will need new control.; ordrng 1 W11545876 (pcba)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Bowie, MD 20721

David J.

Job Details: 07/14/2022

Cx complaint unit will come on but not heat. Started unit and could hear clear as day the magnetron was not working as it should. Went to remove unit from cabinets and found 10 screws and bunch of drill out area where they tried to mount it and missed. Im about 95% sure screws are ran into top on unit. Which may be the reason unit is not working. Explained to Cx to have it removed and give us a call back so we can re evaluate the damage.

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Chesapeake, VA 23321

Anthony D.

Job Details: 07/14/2022

upon arrival cx stated that she had to reschedual due to having to take kids to doctors appointments called office spoke to katie and reschedualed appointment for tuesday july 19th; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near California, MD 20619

Robert A.

Job Details: 07/14/2022

"Cx complaint that the unit is making weird noise and has a hard time spinning. I inspected the unit and confirmed the complaint. I found that the clutch's screw was loose not holding it in place. Which caused the belt to come off and damage the shield. I replaced the clutch and shield, the belt was not damaged. I calibrated and tested the unit for the cx. The unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSRL25FTSS01

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/14/2022

replaced inlet water valve. checked for leaks. thawed ice from ice maker and fill tube. cycled ice maker once then it wounld not move again. tested black/white wire to white wire only getting 56 vac. tested black/white to green wire only getting 56 vac. unit may need control. control no longer available. put unit back together and ice maker cycled and filled mold with water. cx will monitor icemaker and leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Silver Spring, MD 20904

Roberto I.

Job Details: 07/14/2022

"CX complaint all 3 door gaskets are broken. Left door not closing properly.Confirmed both Rc and Fc door gaskets broken. Inspected left door, found mullion goig out from top guide. Raise and leveled left side of the unit and lowered mullion top guide by using 2 spare plastic spacers. Ordering Fc door gasket W10571967. The 2 pre id Rc door gaskets to be installed on return. Collected $688.21, balance due $125. Return visit 7/21/22; ordrng 1 W10571967 (freezer door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Millersville, PA 17551

Justin L.

Job Details: 07/14/2022

As per previous tech was able to access unit and replace fitting. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Glen Allen, VA 23060

Jerod R.

Job Details: 07/14/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Staunton, VA 24401

Eric F.

Job Details: 07/14/2022

"Confirmed cx complaint unit not cooling. Found unit running at room temps in freezer and fridge compartment, compressor running hot. Unit has sealed system leak, ordering sealed system job, requesting 3 count sealed system + 1 component (evap).; ordrng 1 W11579351 (Evap) and 3 W11504450 (Capillary)s and 3 W11506620 (Suction line)s and 1 W11580057 (Compressor) and 3 W11504415 (Coupler)s and 3 W11504430 (High Pressure line)s and 3 W11506619 (Coupler)s and 1 3countjob (sealed system + 1 component)"

We serviced a

WHIRLPOOL OVEN

Model WOC75EC0HS

Near Stone Ridge, VA 20105

Richard B.

Job Details: 07/14/2022

"CX complant. Oven fan makes noise. Inspected unit and found unit starts normally but starts making noise once oven heats up a bit indicating a bow tie cover issue, . Cover starts buzzing once temp gets up past 150.200 range. Ordering baffel cover, RB; ordrng 1 W10359278 (baffel cover)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Enola, PA 17025

Andrew S.

Job Details: 07/14/2022

Cx complaint is that the dispenser is not opening. Upon arrival I found an F10 E1 error code. I then rant the diag test and found that the dispenser did not open. part was Pre Id'd but did not receive. I am reordering the part. I was able to schedule the return for Monday 7/18 AM Preference.; ordrng 1 W11412300 (Dispenser)

We serviced a

WHIRLPOOL FREEZER

Model KBFN502ESS02

Near Norfolk, VA 23507

Carl A.

Job Details: 07/14/2022

"cx complaint of unit not making ice checkedu nit to find that water fliter is bad and needs replacing,jumpered out icemaker to tested works as designed cx owes for service call"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Felton, PA 17322

Drew B.

Job Details: 07/14/2022

"cx complaint that unit is icing up under the icebucket again. i found the unit to have full operations, and good ice production and seperator is good. i foudn the unit to need the front lifted up so the angle of the water in icemker doesnt run out and cause ice forming. cx is within grace window of wrrnty unit checks good"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Chantilly, VA 20151

Carl R.

Job Details: 07/14/2022

"overhead light is broken. Replaced control board from previous technician diagnose. Lowered microwave to gain access to screws. Removed vent and control panel. Removed wire harness connections and ground. Removed control and seen damage to control board. Installed new control board and installed all other parts and put microwave in original position. Turned on light to microwave, Unit working properly. Used control"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Yorktown, VA 23692

Lucas R.

Job Details: 07/14/2022

"cx complaint unit not making ice, checked unit found temps at 5 and 40, unit set to 2 and 40, icemaker cycling and filling, per cx if they reset unit icemaker begins working again, found door moolding bowed at door switch causing intermittent ice making, possible issue with icemaker hanging up.; ordrng 1 W11435353 (door) and 1 W11548540 (icemaker) and 1 WPW10221048 (spacer), used 1 WPW10221048 (spacer) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near York Haven, PA 17370

Marc M.

Job Details: 07/14/2022

cx complaint unit is prompting an error code during cycle. found f7e1 but the repair attempts were limited due to the infestation of spiders and other bugs completely surrounding the appliance and cx home. tried to continue foward with repair but found that the belt had also been removed by a mouse also present amongst the infestation. took pics and attached to file of where the mouse was wedged between the belt and the motor pulley and had been crushed. explianed to cx that the unit was not in a sanitary environment for service and no further action would be performed at its present location.

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Yorktown, VA 23690

Lucas R.

Job Details: 07/14/2022

"rent a center add'l 1 year warranty, cx complaint unit not heating, checked unit found open thermostat, replaced thrmostat, tested, element cycling at 130 degrees, normal for 120 vac dryer, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near West York, PA 17404

Marc M.

Job Details: 07/14/2022

cx complaint ice bin was seized in the ice container area and could not be removed by hand. inspected and found that the cover to the ice bin required being removed and the lever releasing the ice bin required a pry tool to disengage from the container. once removing the bin found several ice cubes that had obrstucted the path of the ejector teeth on the icemaker which ultimately caused the seizure in the compartment altogether. was able to clear all excess ice and wipe area of any mositure and unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frederick, MD 21703

Ricky E.

Job Details: 07/14/2022

ck fnd door screws stripped and causing the door to wobble and be out of square... need parts...; ordrng 6 WPW10348409 (screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Spring Grove, PA 17362

Marc M.

Job Details: 07/14/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Enola, PA 17025

Andrew S.

Job Details: 07/14/2022

Cx complaint is that the unit is making a buzzing noise and not cooling. Upon arrival I found that the compressor was not starting. I tested the compressor and found that it is reading inrange. I found that it is seized up. I called MM to verify the diag. I am ordering a ss repair with a 3 call count. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler (Suction-Cond.)) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler (chrg tube to comp)) and 1 W11506635 (Valve) and 1 W11598434 (Evap) and 1 W11506620 (Cap tube to evap) and 1 W11504450 (Cap to evap) and 1 W11109499 (Drier) and 1 3callcount (3 call count SS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Chantilly, VA 20152

Carl R.

Job Details: 07/14/2022

"There is continous noice coming from the Fresh Flow filter and I am not able to remove the . . .filter cover. Inspected unitband can hear dampened not operating correctly. Unplugged unit, removed cover and removed original dampened and installed new dampened. Unit working properly."

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Lebanon, PA 17042

Fred G.

Job Details: 07/14/2022

"cx complaint unit door glass broken. inspected unit in the back of the receiving room and found the front glass is broken, trim vent is broken, handle is bent. ordeing 1 (WPW10310922), 1 (W11214475), 1 (WPW10144883), 2 (WP3196175). please call and schedule cx once parts are in.; ordrng 1 WPW10310922 (trim-vent) and 1 W11214475 (glass-door) and 1 WPW10144883 (hndle-door) and 2 WP3196175 (screw)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS

Near Alexandria, VA 22302

Eric W.

Job Details: 07/14/2022

cx complant of unit ui has a chip in it inspected found the chip replaced the unit unit now working

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Chesapeake, VA 23321

Branden R.

Job Details: 07/14/2022

"cx complaint will not drain. no physical damage. checked unit drain pump ohmed good , found damaged door , along with bent support and a cracked tub , also will replace sump and pump cause i cant test unit and there is alot of damge around sump and pump . dent goes all the way to control on top i do not know if control is damage from door . ordering all parts for repair .; ordrng 1 W10909756 (tub) and 1 WPW10304231 (support) and 1 W11174870 (door) and 1 W11305308 (control) and 1 W11085683 (sump and pump)"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0AS05

Near Ashburn, VA 20148

Daniel J.

Job Details: 07/14/2022

per notes replaced control and both temp senor after tested by preheating both ovens reached 350f no errors occured

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Portsmouth, VA 23701

Branden R.

Job Details: 07/14/2022

cx stated unit was past 21 days waiting for repair and they 'credited it out ' they advised they got rid of it .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Silver Spring, MD 20904

Roberto I.

Job Details: 07/14/2022

"CX complaint noisy water dispenser and water drops dripping down from dispenser.Tested dispenser, confirmed both complaints. Disconnected water line from valve, no leaks. Inspected connections near the hinge and on the spigot, found them ok. Replaced water line and spigot, the noise stopped and the water drip too. "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBE01

Near Sandy Hook, VA 23153

Jerod R.

Job Details: 07/14/2022

"tested unit found unit has bad compressor due to leak at ff evap, put in for 3 count do to limited space; ordrng 1 W10276644 (compressor) and 1 W11492867 (evap)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Rockville, MD 20852

Julian H.

Job Details: 07/14/2022

replaced sump asm tested and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Crozet, VA 22932

Eric F.

Job Details: 07/14/2022

"Confirmed cx complaint unit dripping water from ice chute. Found ice clumped up in chute, causing dripping/blockage. Removed blockage, tested unit, unit working as desined."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Aldie, VA 20105

Richard B.

Job Details: 07/14/2022

"CX complant. Still making noise. Prior diagnosis found unit needs motor and blower wheel, When trying to remove , Wheel will have to be cut off , Ordering blower wheel housing also. Further work needed. RB; ordrng 1 WPW10211911 (blower housing)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Palmyra, VA 22963

Eric F.

Job Details: 07/14/2022

"Confirmed cx complaint unit not agitating. Found damage to splutch assembley, replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505EWH01

Near Ocean City, MD 21842

Frederick R.

Job Details: 07/14/2022

"CX complaint is no cool in both sections. Verified complaint. Checked power to compressor and got 120vac and 5vdc from signal wire. Compressor was running good. Evacd unit and found no regrigerant. Pulled both evap covers and saw what appeared to be leak at RC evap. Installed process stub and UV drier. Ordering RC evap, 3way valve, drier, coupler and returning with compresor. Cannot reschedule because 3way valve is FBO. 3 CT SS; ordrng 1 WPW10643261 (evaporator) and 1 W11590197 (3way valve) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsburg, PA 17055

Sal R.

Job Details: 07/14/2022

"Per the previouse tech, I was able to access and replace the gearcase and splutch. I then recalibrated the unit and ran a auto test. UNit test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near ,

Andrew W.

Job Details: 07/14/2022

"Cx complaint is water leaking from under the unit. inspected and verified complaint. unit drain from fc evap is clogged and water is freezing in the bottom of the freezer and leaking out to the floor at the corners of the unit. removed drain tube and drain tube was not clogged. clog is in the cabinet of the unit between the evap and the drain tube. called WPTl and spoke to Andrew. This is a non serviceable area, unit has been deemed non repairable. Informed cx to contact WP CS with SR# for further actions. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Lancaster, PA 17603

Justin L.

Job Details: 07/14/2022

Cx complaint unit stopped making ice again 2 weeks after previous visit. Was able to access and found icemaker on with ice in the mold. Jumped the icemaker and it hesitated in several spots during rotation and took longer than normal to harvest but eventually harvested and filled. Changed temp to -2 in freezer to help with ice production but unit will need icemaker for repair. Once in office will need to contact cx to set return; ordrng 1 W11548540 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFE01

Near Woodbridge, VA 22191

Tanner B.

Job Details: 07/14/2022

Cc the units fc frosted up bad. the rc door had gap in seal.. cleared frost and applied heat to rc door seal at the bottom left.. adheared to cabinet . job complete

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Harrisburg, PA 17109

Andrew S.

Job Details: 07/14/2022

Cx complaint is that the unit is leaving wet clothes at the end of cycles. Upon arrival I found no error codes. I then ran test 12 and found that the unit was able to complete the test without any errors. I found that the drain pump is evacuating the water without any restrictions. I was unable to replicate and issues that would cause wet clothes at the end of the cycles. I found that the unit is functioning as intended. I called TL and spoke Chris with and informed them of my findings. I informed the cx of things to look for if the issue continues per TL. I also pulled the drain hose out of the stand pipe a few inches. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM05

Near Culpeper, VA 22701

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit found the right hand door where the door seats on hinge bottom of door has come apart causing door to move on hinge unit will need new door also gasket on same door is fraying qouted 837.19 cx paid 120.00 service call by CC; ordrng 1 LW10413519 (dor-fip ms)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Felton, PA 17322

Drew B.

Job Details: 07/14/2022

cx complaint that unit is somtimes not making ice at times. i found the error code e2 nd when testing in test 57 the harvest cycle did complete. and then ran tes t45 and fill no issues and also then tried ice box fan on test 36 and no issues the icemsker and chute gasket been replced about 2-3 months ago... no issues with water nor ice dispencing. ... had called techline spoke to andy WPW10553630 3-5 hrs in between checkd airways ordering heater nd icemaker ...; ordrng 1 WPW10553630 (face icemaker) and 1 W11579560 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Woodbridge, VA 22191

Tanner B.

Job Details: 07/14/2022

"Cc the unit not cooling well/ not making ice. unit was set to coldest.. Completley missed the rc evap frozen over, started defrosting and found the thermisitor dark/ corroded .. also the mastic on hign side line on evap pitting and falling part .. unit needs ff fan and housing for evap and evap swapped out.. cx paid for parts , owes 500 ss labor on return ..; ordrng 1 W11492867 (rc evap) and 1 W11435997 (rc evap housing) and 1 W11457241 (rc drip pan) and 1 3ct (3ct)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Dover, DE 19904

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit making a scraping sound. Tested inspected and verified complaint. Found a button stuck in the felt strip. Removed object and unit is now working as designed. Job is complete.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Baltimore, MD 21215

Milton J.

Job Details: 07/14/2022

Conplaint control panel coming off. Inspected and found the top of the console was pealing and had waves. Installed new Console as sent by Pre-ID. Unit is now functioning properly. -MJrob

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Red Lion, PA 17356

Marc M.

Job Details: 07/14/2022

"installed parts and tested unit. cycled both tes 57, 56, and 45. unit now checks good."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Manassas, VA 20111

Demonte S.

Job Details: 07/14/2022

"Installed the Inner Basket, Washplate & Drive Hub. Tested the unit. No Leaks / No Noise. Unit is working as Designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354EBS3

Near Columbia, PA 17512

Marc M.

Job Details: 07/14/2022

"cx complaint unit prompting error and not proceedign thru cycle. inspected unit and foud stored errors f6e1 and f6e4. tested float switch for continuity and found switch to check good. also observed the float cup rise as the water level of the unit increased. noticed however after the cycle began the sump assembly could be heard humming and attempting to run but not pumping water. ran auto test cycle to attempt to force the unit past the float rerlated errors and still pump not pumping. found failed sump assembly and control not recognizing float switch signal. quoted cx for repair. control CBE, all other costs OOW. cx will owe 135 labor on return.; ordrng 1 W10805015 (sump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Berlin, MD 21811

Michael E.

Job Details: 07/14/2022

"This was not intended to be another job. CX had contacted us to let us know they had moved the unit. This unit is from job 598857 needing sealed system service with compressor. No service done due to it was previously diagnosed under 598857. Model and serial i input where generic, not from unit"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Louisa, VA 23093

Eric F.

Job Details: 07/14/2022

"Confirmed cx complaint unit stuck in drain loop. Manually reset unit by holding cancel, tested unit, unit working as designed. If cx calls back pre-id W11210463 (valve) for return visit."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Manassas, VA 20110

Demonte S.

Job Details: 07/14/2022

Inspected the unit. Found that the cx is saying that the Oven / Cooktop will not Heat. I then checked the power to the unit. I'm getting 122.1 Volts. Checked the Gas flow at the gas line by disconnecting the Gas Line at the regulator side. No Gas flow on the On position / Off position. Advised the cx to call the gas company to make sure they didn't turn the gas Off / call builder to have this investigated. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit found compressor is buzzing and making a whine noise checked all available connections no leaks pressurized with nitrogen no leaks however believe there to be a restriction due to readings on guages ordering compressor and lockrings. ; ordrng 1 W11580057 (Compressor) and 2 W11504415 (Coupler)s and 2 W11504431 (Coupler high side)s and 2 W11506619 (Coupler low)s and 3 W11506635 (Coupler adaptor)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Columbia, MD 21045

Robert L.

Job Details: 07/14/2022

"cx complaint screetch in clockwise agitate , confirmed complaint noise from cam teeth scrapping, with belt and shifter off cam quiet, once shifter added, teeth not clearing, shaft has play, ordering transmissionand wash plate ...will use cam and shifter on return....2 count transmission; ordrng 1 W11510461 (washplate) and 1 W11449840 (transmission)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Keswick, VA 22947

Eric F.

Job Details: 07/14/2022

Installed temp sensor.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Keswick, VA 22947

Eric F.

Job Details: 07/14/2022

Installed temp sensor.

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL01

Near Boyds, MD 20841

Ricardo S.

Job Details: 07/14/2022

"Cx complains that the display not working at all, but when we push the left side of the panel the display light up, so i took the console out and found one of the wires was pinch , now the display is working fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/14/2022

"CX Complaint is there is an error code. Inspected unit and found error flashing F6E1 UI error UI not responding, Also found this unit falls in Scode for element replacement CX states they have extended warranty on unit. But element needs to be replaced. Ordering Element; ordrng 1 W11537778 (Element)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Woodbridge, VA 22191

Tanner B.

Job Details: 07/14/2022

"Cc the unit making banging noise / just very loud noise.. No errors , ran diag and completed cycled.. the gearcase / clutch made a very slight rubbing sound , cx states it doesnt happen all the time. i went over loading w/ cx to make sure that wasnt the issue .. no rubbing on bottom .. ordering gearcase to return with . 2ct gearcase; ordrng 1 W11454734 (gearcase) and 1 2ct (2ct)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Pasadena, MD 21122

Andrew H.

Job Details: 07/14/2022

Customers complaint is the units on draining and also special recall for heater element. I placed heater element I checked for error codes I found f10e1 vent wax motor failure and f9e1 long drain. After replacing element I checked drain pump and found that the housing was pitted from when the chopper blade came off the drain pump causing it to score the drain pump housing this is reducing the pressure that it can build to drain the water. Unit will need new sump assembly and vent wax motor ordering parts; ordrng 1 W11416362 (Sump asm) and 1 W11416460 (Vent wax)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Havre de Grace, MD 21078

Neil H.

Job Details: 07/14/2022

cx has door seal right rc door replaced and heated the sealand unit checked good.

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