We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/14/2022
"came out to replace parts on unit , disaseembled and replaced gearcase and all parts needed , reassembled and tested unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Baltimore, MD 21218
Justin S.
Job Details: 07/14/2022
the unit was active when i arrived. when pierced the high side was at 70psi. the compressor is pulling .3aac. unplugged the unit and pressure in the high side drops to 20psi. replaced the compressor and had to try a few times to get the filter to seal without leaking. vacuummed the system down and filled to weight. checked for leaks and tested. the unit is no cooling good. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model LTG6234DQ4
Near Baltimore, MD 21224
Milton J.
Job Details: 07/14/2022
CX complaint unit shaking around. Went over O.O.W. pricing with can and service was denied. Said unit was bought scratch and dent for less then $300 so given age is going to look for another like it. No service provided. -MJrob
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Urbana, MD 21704
Ricky E.
Job Details: 07/14/2022
"5-1 customer stated that the units lights will blink at random during a cycle, and she will have to cancel the cycle... unable to confirm issue, but the unit is giving latch errors that will cause the same problem... need parts...; ordrng 1 WPW10653840 (door latch) and 1 WPW10544004 (door latch strike)"
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW2
Near Baltimore, MD 21206
Milton J.
Job Details: 07/14/2022
Need back as Shop Job tomorrow so I can talk with MR. -MJrob; ordrng 2 WP8066092 (Lock)s and 2 WP98234 (Nut)s and 2 WP681414 (Screw)s
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/14/2022
CX complaint is cooktop flames too high. Adjusted flames on outside burners. Also verified LP conversion. Center burner pop and shoots a flame in the air when the outer burner comes on. Ordering new burner head. Cannot reschedule due to part availability; ordrng 1 W10836409 (burnr-head)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near West Point, VA 23181
Gill G.
Job Details: 07/14/2022
verified cx complaint of unit having a scratch on the control panel. cx stated that builder is covering repair. service call made after 7 pm did not reach out to builder. quote saved. need to collect $644.21to complete repair.; ordrng 1 W11419056 (fascia)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/14/2022
"installed fc led module, verified all lights working properly"
We serviced a
WHIRLPOOL WASHER
Model WED8000DW3
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/14/2022
units a dryer thats O-O-W and he know but said units making a but of noise now and only gets worse. ran unit a times times to fing idler bad. will need to replace pulley and lube rollers up as well. 100 parts show and scheduled cx and hes paid in full.; ordrng 1 W10837240 (Idler Pulley 26.75)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Bern, NC 28560
Ronnie B.
Job Details: 07/14/2022
"cx complaint of unit no filling with enough water, clothes below water line and not draining. checked unit and no codes stored at this time. Tested, basket not spinning and agitator not moving. Checked under unit and found unit had bottomed out and hit the floor. will need rebuild down low as parts were damaged.; ordrng 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11449840 (gearcase) and 1 W11396716 (suspension) and 1 W11481722 (actuator) and 2 WP22001995 (screw)s and 1 W11409708 (shield)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Salem, VA 24153
Kyle A.
Job Details: 07/14/2022
Cx complaint of loud operation. Did confirm and found noise coming from motor and splutch is skipping. Ordering splutch and motor.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Splutch)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Cross Junction, VA 22625
Danny R.
Job Details: 07/14/2022
found drain hose was colapsed on end blocking drain cleared and reset in possion so it doesnt happen again
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hanover, PA 17331
Bernard M.
Job Details: 07/14/2022
Cx complaint of condensation in RC. Inspected gasket around right side door and found gasket to have wrinkle. This was preventing unit from not sealing along the top. Fpund no tears or damage to gasket. Applied heat to gasket and worked out the wrinkle. The gasket now seals all the way around. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Martinsburg, WV 25403
Danny R.
Job Details: 07/14/2022
will need the capcitor its not letting the motor move; ordrng 1 W11395618 (cap)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsburg, PA 17055
Sal R.
Job Details: 07/14/2022
"CX complaint is that the utni will not opperate. I foun d that the utni has no fault codes stored in diag. I attempted Technical Service Pointer #: W11618678 with no success . I am orderign 1 encoder board (W11481116), and 1 console (W11391568). I have set a return date for 7/20; ordrng 1 W11481116 (encoder 5 @ tribs) and 1 W11391568 (control console 2 @ triba)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Saint Leonard, MD 20685
Robert A.
Job Details: 07/14/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near York, PA 17402
Marc M.
Job Details: 07/14/2022
installed parts and tested unit. unit now checks good
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Silver Spring, MD 20910
Dustin F.
Job Details: 07/14/2022
"CX complaint: UI going in and out and reseting in its own.Inspected unit, found it threw F6E0 code 10 times between today and 4/27/2022. Contacted TL and spoke to Bruce, he confirmed it was a communication code. CX is upset and wants to contact WP CS before continuing repairs. I Listed out all the replaced parts that have been replaced Bruce suggested to again replace the door, or check the SAID number make sure it matches the UI board. CX asked me for the WP CS number and wants to contact them before contuing any repairs. At this point we have replaced everything to try and fix this issue. Listing Door PArt Number Should CX call back(W11186019) Door Assembly - Returning Tech should make SAID number match under wifi Settings. Contact TL if any issues happen.; ordrng 1 W11186019 (Door Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Harrisburg, PA 17111
Fred G.
Job Details: 07/14/2022
"cx complaint unit has lost all cooling. inspected unit and removed evap cover and found 0 frost pattern. pulled unit out and found compress was hot to the toucha and had 122.5vac to the start device. compressor only comes on for 30 sec and then turns off. 6.8, 5.4, 11.8 ohms at the compressor. called MM and was told to order start device, compressor, evap, filter/dryer, other related parts. unit will need a (3 call count). called TC for the compressor, evap, 1 (W11504449), 1 (W11225184). due to them being back ordered. parts will be shipped to the office with the po of the cx po in 4 weeks.; ordrng 1 W11370574 (compressor) and 1 W11490399 (filter dryer) and 1 W11368877 (evap) and 1 W11504419 (8/7- Nr-al-00) and 1 W11506623 (5/5-nk-ms-00) and 1 W11401409 (5/1.8-nr-al-00) and 1 W11504449 (4/2-nr Al-00) and 1 W11225184 (tube) and 1 W11387715 (start device)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/14/2022
replaced the control and unit tested good. cx complaint unit wasn't completing cycle.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Vienna, MD 21869
Jonathon C.
Job Details: 07/14/2022
"cx complaint, loud noise during operation. replaced parts per prior diag. tested unit, unit working as designed. job is complete. i also used a splutch from VS. ordering to replenish.; ordrng 1 W10721967 (drive pulley), used 1 W10721967 (splutch) from stock"
We serviced a
WHIRLPOOL RANGE
Model KODE507ESS05
Near Berlin, MD 21811
Michael E.
Job Details: 07/14/2022
CX complaint: water mark on the inside of the outer door glass. Inspected and verified complaint. This happened when CX used the self clean. Documented this in pics. Water run mark is definitetly on the inside of the outer door glass. Ordeering door glass. cannot reschedule due to direct to CX shipping needed.; ordrng 1 W10774423 (glass-door)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Baltimore, MD 21229
Jonathon C.
Job Details: 07/14/2022
"cx complaint, burning smell when running. inspected unit, found terminal block defective causing bad connection causing burning smell. ordering terminal block kit. this is new construction. no purchase date yet.; ordrng 1 279393 (screw) and 1 WP3397659 (block-term)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near ,
Andrew W.
Job Details: 07/14/2022
cx complaint is unit unit oven bottom trim is damaged. inspected and verified complaint. bottom trim and vent assembly were warped from heat escaping and not allowing the door to close properly. this is causing a steam build up on the cabinets around the unit. ordering bottom vent assembly and returning with bottom trim. cannot reschedule due to OOS part.; ordrng 1 WPW10351279 (vent-oven)
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRW06
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/14/2022
i was able to access unit and first started with replacing the ice chute door. when i got in I found the door pin for the spring was missing. ordering 1 (2196195). please call and schedule cx once approved and part comes in. will need all 3 parts on return visit.; ordrng 1 2196195 (pin-door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Potomac, MD 20854
Julian H.
Job Details: 07/14/2022
CX complaint about unit stopped making ice inspected on test 44 showing 23 motor not rotating pulled cover out and test again not receiving enough dc volts only 3vdc need to be 12vdc went to hinge and found wires breaking causing icemaker to loose power GAVE CX A QUOTE FOR DOOR REPLACEMENTCX PAID FOR SVC CALL ONLY UNSURE TO CONTINUE JUST YET; ordrng 1 LW10728959 (dor-fip ss)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Hanover, PA 17331
Bernard M.
Job Details: 07/14/2022
"Cx complaint unit does shut off when on sensor dry. Removed back panel and found no voltage or continuity getting to the sensor pad. Replaced pad sensor pad using pre-id parts, set time to coold down on the sensor dry and the dial rotated and shut off. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Upper Marlboro, MD 20774
David J.
Job Details: 07/14/2022
F0E3 overloads F9E2 drain pump F9E1 long drain F0E5 off balanced load F6E2 ACU communication error F2E1 UI stuck key Cx complaint unit wont do anything. When arrived Cx was having water issue at house. All water was off so could not test unit properly. Checked for error codes and found 6 all for different things. Pressed down on tub and it sprung back out fast and bounced a few times. Going to order a couple more parts for repair and hopefully next time we come out issues with water are finished. ; ordrng 1 W11135391 (User interface) and 1 W11130359 (Suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near New Freedom, PA 17349
Drew B.
Job Details: 07/14/2022
cx complaint that unit is leaking from back middle in rear near inverter by sump qouted cx on whole repair and cx will think about rrpair collected 120.00 service and close ticket
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 07/14/2022
CX complaint is FC and RC no cool. Verified complaint. FOund RC evap leaking uv dye. Ordering evap kit off service pointer W10666205E.Also saw signs the FC evap may be leaking. Retuerning with UV drier. Cannot reschedule due to part availability. 3 CT SS JOB; ordrng 1 W11457263 (evaporator) and 1 WPW10608485 (evaporator)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ETSS00
Near Palmyra, PA 17078
Fred G.
Job Details: 07/14/2022
"cx complaint unit isnt cooling in either sections. inspected unit and found unit has been unplugged for 24 hours. all evidence was good of issue. advised cx we need unit plugged in for no less then 48 hours. scheduled cx for 7/18/22. unit is plugged in, compressor, condensor fan, evap fan did come on and frost pattern started. we will have a better idea of issue on return visit."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Millsboro, DE 19966
Frederick R.
Job Details: 07/14/2022
"CX complaint is wm making loud noises. Inspected/tested and verified complaint. Found unit had a defective splutch and belt. First belt from VS was defective and broke and 2nd belt worked. Replaced both parts. Also replaced inlet valve from pre-id because of sediment blockage. Tested unit and it is now working properly. Job is complete; ordrng 2 W11239857 (belt)s, used 2 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Lebanon, PA 17046
Fred G.
Job Details: 07/14/2022
i was able to access unit and replaced the motor and blower wheel. when testing unit i found the same results. inspected unit some more and found that the neutral and L2 were back works on the power cable. swapped wires around and found the unit now works as designed. called TL
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Lebanon, PA 17046
Fred G.
Job Details: 07/14/2022
i was able to access unit and replaced the motor and blower wheel. when testing unit i found the same results. inspected unit some more and found that the neutral and L2 were back works on the power cable. swapped wires around and found the unit now works as designed. called TL
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Silver Spring, MD 20910
Dustin F.
Job Details: 07/14/2022
"Arrived, Found i do NOT have the Manifold, Office Spoke with CX; saved tckt"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodbine, MD 21797
Brian R.
Job Details: 07/14/2022
cx complaint is unit runs great on all setting but delicates. says thungs are still wet at the end and doesnt think unit does cycle right. only code found F0E2 over suds. cleared codes and tested and checked unit. ran quick was as well as drain and spin with load in. unit fills and uns n drains well. they said at times the time jumps around. will order new control for unit. as soon as part is in office will schedule.; ordrng 1 W11550649 (ACU Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Culpeper, VA 22701
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit found bubbling on console changed out however ui is not display numbers properly ordering the ui control to complete fix; ordrng 1 W11460962 (Ui control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/14/2022
Cx complaint is that the about 30 mins into a cycle the cx smelled a burning smell and the unit tripped the breaker. Upon arrival I found that the unit had a thermal event at the terminal block. I found that the unit will need several parts. I called saftey and informed them of my findings and list of major parts that will need replaced. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11568793 (Harness) and 1 W11226744 (Cover) and 1 W11573809 (Terminal Block) and 4 WP3400014 (Screws)s and 1 W11407385 (Cover) and 4 WP3378128 (Washers)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Richard B.
Job Details: 07/14/2022
"CX complant. Fridge not cooling, Inspected unit and found thermister never changed, Measured thermister and reads 4,45k ohms. Techline stated to change thermister , Further work needed. RB; ordrng 1 W10316760 (fridge thermisterCX complant. Fridge still has same issues , Inspected unit after lasr service and thermister was never changed, Called techline , Techline stated to change thernonD)"
We serviced a
MAYTAG RANGE
Model MGR8800FZ2
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/14/2022
"Replaced all parts per previous tech, set preheat for 350, after temp reached, opened door to release heat after closing the unit came back on to reach desired temp. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS00
Near Williamsburg, VA 23188
Gill G.
Job Details: 07/14/2022
cx has 5 year exteneded warranty through and did not call them to get the service covered. cx is reaching out to extended warranty company to have service call redispatched and covered. no service provided.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Red Lion, PA 17356
Marc M.
Job Details: 07/14/2022
replaced socket and bulb affected by short however after installing was then able to find that the light relay at the control board was stuck closed and would not turn off. unti will need new control.; ordrng 1 W11545876 (pcba)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Bowie, MD 20721
David J.
Job Details: 07/14/2022
Cx complaint unit will come on but not heat. Started unit and could hear clear as day the magnetron was not working as it should. Went to remove unit from cabinets and found 10 screws and bunch of drill out area where they tried to mount it and missed. Im about 95% sure screws are ran into top on unit. Which may be the reason unit is not working. Explained to Cx to have it removed and give us a call back so we can re evaluate the damage.
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Chesapeake, VA 23321
Anthony D.
Job Details: 07/14/2022
upon arrival cx stated that she had to reschedual due to having to take kids to doctors appointments called office spoke to katie and reschedualed appointment for tuesday july 19th; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near California, MD 20619
Robert A.
Job Details: 07/14/2022
"Cx complaint that the unit is making weird noise and has a hard time spinning. I inspected the unit and confirmed the complaint. I found that the clutch's screw was loose not holding it in place. Which caused the belt to come off and damage the shield. I replaced the clutch and shield, the belt was not damaged. I calibrated and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRL25FTSS01
Near Williamsburg, VA 23188
Gill G.
Job Details: 07/14/2022
replaced inlet water valve. checked for leaks. thawed ice from ice maker and fill tube. cycled ice maker once then it wounld not move again. tested black/white wire to white wire only getting 56 vac. tested black/white to green wire only getting 56 vac. unit may need control. control no longer available. put unit back together and ice maker cycled and filled mold with water. cx will monitor icemaker and leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Silver Spring, MD 20904
Roberto I.
Job Details: 07/14/2022
"CX complaint all 3 door gaskets are broken. Left door not closing properly.Confirmed both Rc and Fc door gaskets broken. Inspected left door, found mullion goig out from top guide. Raise and leveled left side of the unit and lowered mullion top guide by using 2 spare plastic spacers. Ordering Fc door gasket W10571967. The 2 pre id Rc door gaskets to be installed on return. Collected $688.21, balance due $125. Return visit 7/21/22; ordrng 1 W10571967 (freezer door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Millersville, PA 17551
Justin L.
Job Details: 07/14/2022
As per previous tech was able to access unit and replace fitting. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/14/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Staunton, VA 24401
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit not cooling. Found unit running at room temps in freezer and fridge compartment, compressor running hot. Unit has sealed system leak, ordering sealed system job, requesting 3 count sealed system + 1 component (evap).; ordrng 1 W11579351 (Evap) and 3 W11504450 (Capillary)s and 3 W11506620 (Suction line)s and 1 W11580057 (Compressor) and 3 W11504415 (Coupler)s and 3 W11504430 (High Pressure line)s and 3 W11506619 (Coupler)s and 1 3countjob (sealed system + 1 component)"
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS
Near Stone Ridge, VA 20105
Richard B.
Job Details: 07/14/2022
"CX complant. Oven fan makes noise. Inspected unit and found unit starts normally but starts making noise once oven heats up a bit indicating a bow tie cover issue, . Cover starts buzzing once temp gets up past 150.200 range. Ordering baffel cover, RB; ordrng 1 W10359278 (baffel cover)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Enola, PA 17025
Andrew S.
Job Details: 07/14/2022
Cx complaint is that the dispenser is not opening. Upon arrival I found an F10 E1 error code. I then rant the diag test and found that the dispenser did not open. part was Pre Id'd but did not receive. I am reordering the part. I was able to schedule the return for Monday 7/18 AM Preference.; ordrng 1 W11412300 (Dispenser)
We serviced a
WHIRLPOOL FREEZER
Model KBFN502ESS02
Near Norfolk, VA 23507
Carl A.
Job Details: 07/14/2022
"cx complaint of unit not making ice checkedu nit to find that water fliter is bad and needs replacing,jumpered out icemaker to tested works as designed cx owes for service call"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Felton, PA 17322
Drew B.
Job Details: 07/14/2022
"cx complaint that unit is icing up under the icebucket again. i found the unit to have full operations, and good ice production and seperator is good. i foudn the unit to need the front lifted up so the angle of the water in icemker doesnt run out and cause ice forming. cx is within grace window of wrrnty unit checks good"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Chantilly, VA 20151
Carl R.
Job Details: 07/14/2022
"overhead light is broken. Replaced control board from previous technician diagnose. Lowered microwave to gain access to screws. Removed vent and control panel. Removed wire harness connections and ground. Removed control and seen damage to control board. Installed new control board and installed all other parts and put microwave in original position. Turned on light to microwave, Unit working properly. Used control"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/14/2022
"cx complaint unit not making ice, checked unit found temps at 5 and 40, unit set to 2 and 40, icemaker cycling and filling, per cx if they reset unit icemaker begins working again, found door moolding bowed at door switch causing intermittent ice making, possible issue with icemaker hanging up.; ordrng 1 W11435353 (door) and 1 W11548540 (icemaker) and 1 WPW10221048 (spacer), used 1 WPW10221048 (spacer) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near York Haven, PA 17370
Marc M.
Job Details: 07/14/2022
cx complaint unit is prompting an error code during cycle. found f7e1 but the repair attempts were limited due to the infestation of spiders and other bugs completely surrounding the appliance and cx home. tried to continue foward with repair but found that the belt had also been removed by a mouse also present amongst the infestation. took pics and attached to file of where the mouse was wedged between the belt and the motor pulley and had been crushed. explianed to cx that the unit was not in a sanitary environment for service and no further action would be performed at its present location.
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Yorktown, VA 23690
Lucas R.
Job Details: 07/14/2022
"rent a center add'l 1 year warranty, cx complaint unit not heating, checked unit found open thermostat, replaced thrmostat, tested, element cycling at 130 degrees, normal for 120 vac dryer, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near West York, PA 17404
Marc M.
Job Details: 07/14/2022
cx complaint ice bin was seized in the ice container area and could not be removed by hand. inspected and found that the cover to the ice bin required being removed and the lever releasing the ice bin required a pry tool to disengage from the container. once removing the bin found several ice cubes that had obrstucted the path of the ejector teeth on the icemaker which ultimately caused the seizure in the compartment altogether. was able to clear all excess ice and wipe area of any mositure and unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21703
Ricky E.
Job Details: 07/14/2022
ck fnd door screws stripped and causing the door to wobble and be out of square... need parts...; ordrng 6 WPW10348409 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Spring Grove, PA 17362
Marc M.
Job Details: 07/14/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Enola, PA 17025
Andrew S.
Job Details: 07/14/2022
Cx complaint is that the unit is making a buzzing noise and not cooling. Upon arrival I found that the compressor was not starting. I tested the compressor and found that it is reading inrange. I found that it is seized up. I called MM to verify the diag. I am ordering a ss repair with a 3 call count. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler (Suction-Cond.)) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler (chrg tube to comp)) and 1 W11506635 (Valve) and 1 W11598434 (Evap) and 1 W11506620 (Cap tube to evap) and 1 W11504450 (Cap to evap) and 1 W11109499 (Drier) and 1 3callcount (3 call count SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Chantilly, VA 20152
Carl R.
Job Details: 07/14/2022
"There is continous noice coming from the Fresh Flow filter and I am not able to remove the . . .filter cover. Inspected unitband can hear dampened not operating correctly. Unplugged unit, removed cover and removed original dampened and installed new dampened. Unit working properly."
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Lebanon, PA 17042
Fred G.
Job Details: 07/14/2022
"cx complaint unit door glass broken. inspected unit in the back of the receiving room and found the front glass is broken, trim vent is broken, handle is bent. ordeing 1 (WPW10310922), 1 (W11214475), 1 (WPW10144883), 2 (WP3196175). please call and schedule cx once parts are in.; ordrng 1 WPW10310922 (trim-vent) and 1 W11214475 (glass-door) and 1 WPW10144883 (hndle-door) and 2 WP3196175 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS
Near Alexandria, VA 22302
Eric W.
Job Details: 07/14/2022
cx complant of unit ui has a chip in it inspected found the chip replaced the unit unit now working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Chesapeake, VA 23321
Branden R.
Job Details: 07/14/2022
"cx complaint will not drain. no physical damage. checked unit drain pump ohmed good , found damaged door , along with bent support and a cracked tub , also will replace sump and pump cause i cant test unit and there is alot of damge around sump and pump . dent goes all the way to control on top i do not know if control is damage from door . ordering all parts for repair .; ordrng 1 W10909756 (tub) and 1 WPW10304231 (support) and 1 W11174870 (door) and 1 W11305308 (control) and 1 W11085683 (sump and pump)"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0AS05
Near Ashburn, VA 20148
Daniel J.
Job Details: 07/14/2022
per notes replaced control and both temp senor after tested by preheating both ovens reached 350f no errors occured
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Portsmouth, VA 23701
Branden R.
Job Details: 07/14/2022
cx stated unit was past 21 days waiting for repair and they 'credited it out ' they advised they got rid of it .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Silver Spring, MD 20904
Roberto I.
Job Details: 07/14/2022
"CX complaint noisy water dispenser and water drops dripping down from dispenser.Tested dispenser, confirmed both complaints. Disconnected water line from valve, no leaks. Inspected connections near the hinge and on the spigot, found them ok. Replaced water line and spigot, the noise stopped and the water drip too. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Sandy Hook, VA 23153
Jerod R.
Job Details: 07/14/2022
"tested unit found unit has bad compressor due to leak at ff evap, put in for 3 count do to limited space; ordrng 1 W10276644 (compressor) and 1 W11492867 (evap)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Rockville, MD 20852
Julian H.
Job Details: 07/14/2022
replaced sump asm tested and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Crozet, VA 22932
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit dripping water from ice chute. Found ice clumped up in chute, causing dripping/blockage. Removed blockage, tested unit, unit working as desined."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Aldie, VA 20105
Richard B.
Job Details: 07/14/2022
"CX complant. Still making noise. Prior diagnosis found unit needs motor and blower wheel, When trying to remove , Wheel will have to be cut off , Ordering blower wheel housing also. Further work needed. RB; ordrng 1 WPW10211911 (blower housing)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Palmyra, VA 22963
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit not agitating. Found damage to splutch assembley, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EWH01
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/14/2022
"CX complaint is no cool in both sections. Verified complaint. Checked power to compressor and got 120vac and 5vdc from signal wire. Compressor was running good. Evacd unit and found no regrigerant. Pulled both evap covers and saw what appeared to be leak at RC evap. Installed process stub and UV drier. Ordering RC evap, 3way valve, drier, coupler and returning with compresor. Cannot reschedule because 3way valve is FBO. 3 CT SS; ordrng 1 WPW10643261 (evaporator) and 1 W11590197 (3way valve) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mechanicsburg, PA 17055
Sal R.
Job Details: 07/14/2022
"Per the previouse tech, I was able to access and replace the gearcase and splutch. I then recalibrated the unit and ran a auto test. UNit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near ,
Andrew W.
Job Details: 07/14/2022
"Cx complaint is water leaking from under the unit. inspected and verified complaint. unit drain from fc evap is clogged and water is freezing in the bottom of the freezer and leaking out to the floor at the corners of the unit. removed drain tube and drain tube was not clogged. clog is in the cabinet of the unit between the evap and the drain tube. called WPTl and spoke to Andrew. This is a non serviceable area, unit has been deemed non repairable. Informed cx to contact WP CS with SR# for further actions. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Lancaster, PA 17603
Justin L.
Job Details: 07/14/2022
Cx complaint unit stopped making ice again 2 weeks after previous visit. Was able to access and found icemaker on with ice in the mold. Jumped the icemaker and it hesitated in several spots during rotation and took longer than normal to harvest but eventually harvested and filled. Changed temp to -2 in freezer to help with ice production but unit will need icemaker for repair. Once in office will need to contact cx to set return; ordrng 1 W11548540 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFE01
Near Woodbridge, VA 22191
Tanner B.
Job Details: 07/14/2022
Cc the units fc frosted up bad. the rc door had gap in seal.. cleared frost and applied heat to rc door seal at the bottom left.. adheared to cabinet . job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Harrisburg, PA 17109
Andrew S.
Job Details: 07/14/2022
Cx complaint is that the unit is leaving wet clothes at the end of cycles. Upon arrival I found no error codes. I then ran test 12 and found that the unit was able to complete the test without any errors. I found that the drain pump is evacuating the water without any restrictions. I was unable to replicate and issues that would cause wet clothes at the end of the cycles. I found that the unit is functioning as intended. I called TL and spoke Chris with and informed them of my findings. I informed the cx of things to look for if the issue continues per TL. I also pulled the drain hose out of the stand pipe a few inches. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM05
Near Culpeper, VA 22701
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit found the right hand door where the door seats on hinge bottom of door has come apart causing door to move on hinge unit will need new door also gasket on same door is fraying qouted 837.19 cx paid 120.00 service call by CC; ordrng 1 LW10413519 (dor-fip ms)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Felton, PA 17322
Drew B.
Job Details: 07/14/2022
cx complaint that unit is somtimes not making ice at times. i found the error code e2 nd when testing in test 57 the harvest cycle did complete. and then ran tes t45 and fill no issues and also then tried ice box fan on test 36 and no issues the icemsker and chute gasket been replced about 2-3 months ago... no issues with water nor ice dispencing. ... had called techline spoke to andy WPW10553630 3-5 hrs in between checkd airways ordering heater nd icemaker ...; ordrng 1 WPW10553630 (face icemaker) and 1 W11579560 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Woodbridge, VA 22191
Tanner B.
Job Details: 07/14/2022
"Cc the unit not cooling well/ not making ice. unit was set to coldest.. Completley missed the rc evap frozen over, started defrosting and found the thermisitor dark/ corroded .. also the mastic on hign side line on evap pitting and falling part .. unit needs ff fan and housing for evap and evap swapped out.. cx paid for parts , owes 500 ss labor on return ..; ordrng 1 W11492867 (rc evap) and 1 W11435997 (rc evap housing) and 1 W11457241 (rc drip pan) and 1 3ct (3ct)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dover, DE 19904
Taylor F.
Job Details: 07/14/2022
Cx complaint is unit making a scraping sound. Tested inspected and verified complaint. Found a button stuck in the felt strip. Removed object and unit is now working as designed. Job is complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, MD 21215
Milton J.
Job Details: 07/14/2022
Conplaint control panel coming off. Inspected and found the top of the console was pealing and had waves. Installed new Console as sent by Pre-ID. Unit is now functioning properly. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Red Lion, PA 17356
Marc M.
Job Details: 07/14/2022
"installed parts and tested unit. cycled both tes 57, 56, and 45. unit now checks good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Manassas, VA 20111
Demonte S.
Job Details: 07/14/2022
"Installed the Inner Basket, Washplate & Drive Hub. Tested the unit. No Leaks / No Noise. Unit is working as Designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354EBS3
Near Columbia, PA 17512
Marc M.
Job Details: 07/14/2022
"cx complaint unit prompting error and not proceedign thru cycle. inspected unit and foud stored errors f6e1 and f6e4. tested float switch for continuity and found switch to check good. also observed the float cup rise as the water level of the unit increased. noticed however after the cycle began the sump assembly could be heard humming and attempting to run but not pumping water. ran auto test cycle to attempt to force the unit past the float rerlated errors and still pump not pumping. found failed sump assembly and control not recognizing float switch signal. quoted cx for repair. control CBE, all other costs OOW. cx will owe 135 labor on return.; ordrng 1 W10805015 (sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Berlin, MD 21811
Michael E.
Job Details: 07/14/2022
"This was not intended to be another job. CX had contacted us to let us know they had moved the unit. This unit is from job 598857 needing sealed system service with compressor. No service done due to it was previously diagnosed under 598857. Model and serial i input where generic, not from unit"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Louisa, VA 23093
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit stuck in drain loop. Manually reset unit by holding cancel, tested unit, unit working as designed. If cx calls back pre-id W11210463 (valve) for return visit."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Manassas, VA 20110
Demonte S.
Job Details: 07/14/2022
Inspected the unit. Found that the cx is saying that the Oven / Cooktop will not Heat. I then checked the power to the unit. I'm getting 122.1 Volts. Checked the Gas flow at the gas line by disconnecting the Gas Line at the regulator side. No Gas flow on the On position / Off position. Advised the cx to call the gas company to make sure they didn't turn the gas Off / call builder to have this investigated. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit found compressor is buzzing and making a whine noise checked all available connections no leaks pressurized with nitrogen no leaks however believe there to be a restriction due to readings on guages ordering compressor and lockrings. ; ordrng 1 W11580057 (Compressor) and 2 W11504415 (Coupler)s and 2 W11504431 (Coupler high side)s and 2 W11506619 (Coupler low)s and 3 W11506635 (Coupler adaptor)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Columbia, MD 21045
Robert L.
Job Details: 07/14/2022
"cx complaint screetch in clockwise agitate , confirmed complaint noise from cam teeth scrapping, with belt and shifter off cam quiet, once shifter added, teeth not clearing, shaft has play, ordering transmissionand wash plate ...will use cam and shifter on return....2 count transmission; ordrng 1 W11510461 (washplate) and 1 W11449840 (transmission)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Keswick, VA 22947
Eric F.
Job Details: 07/14/2022
Installed temp sensor.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Keswick, VA 22947
Eric F.
Job Details: 07/14/2022
Installed temp sensor.
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Boyds, MD 20841
Ricardo S.
Job Details: 07/14/2022
"Cx complains that the display not working at all, but when we push the left side of the panel the display light up, so i took the console out and found one of the wires was pinch , now the display is working fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/14/2022
"CX Complaint is there is an error code. Inspected unit and found error flashing F6E1 UI error UI not responding, Also found this unit falls in Scode for element replacement CX states they have extended warranty on unit. But element needs to be replaced. Ordering Element; ordrng 1 W11537778 (Element)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Woodbridge, VA 22191
Tanner B.
Job Details: 07/14/2022
"Cc the unit making banging noise / just very loud noise.. No errors , ran diag and completed cycled.. the gearcase / clutch made a very slight rubbing sound , cx states it doesnt happen all the time. i went over loading w/ cx to make sure that wasnt the issue .. no rubbing on bottom .. ordering gearcase to return with . 2ct gearcase; ordrng 1 W11454734 (gearcase) and 1 2ct (2ct)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Pasadena, MD 21122
Andrew H.
Job Details: 07/14/2022
Customers complaint is the units on draining and also special recall for heater element. I placed heater element I checked for error codes I found f10e1 vent wax motor failure and f9e1 long drain. After replacing element I checked drain pump and found that the housing was pitted from when the chopper blade came off the drain pump causing it to score the drain pump housing this is reducing the pressure that it can build to drain the water. Unit will need new sump assembly and vent wax motor ordering parts; ordrng 1 W11416362 (Sump asm) and 1 W11416460 (Vent wax)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/14/2022
cx has door seal right rc door replaced and heated the sealand unit checked good.