Service History 1003 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 07/19/2022

"cx complaint door liner seperating from deli drawer and moisture build up, verified issue, tried getting liner to seat better, no luck. ordering deli drawer to complete repair.; ordrng 1 W11435354 (drawer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, Virginia 22314

David J.

Job Details: 07/19/2022

Cx complaint unit has LED lights flashing in RC compartment. Checked FC compartment and found one LED is out. This falls under S code S191AQ. CX also complaint of unit not cooling. Inspected unit and has been plugged in the whole time and theres no cooling. Ran test 4 through the complete cycle and felt no cool air coming from anywhere in the unit. Then ran test 3 and while in 01 no fans were running. Ran O2 and evap fan was running check behind unit and found compressor was very hot but fan is running. Unit is going to need sealed system repair. The service tube has never been opened. Ordering all parts for sealed system repair and LED repair; ordrng 1 W10695459 (Led module) and 1 W10832994 (Compressor) and 1 Wpw10143759 (Drier) and 1 Wpw10608485 (Evap) and 1 876764 (Service valve) and 1 Sealedsystemtech (Sealed system tech)

We serviced a

MAYTAG WASHER

Model MHW3000BW2

Near Alexandria, Virginia 22301

Eric W.

Job Details: 07/19/2022

cx complant of bellow moldy needs new bellow in bouth unit colected mon for both unit on this ticket; ordrng 1 W11106747 (bellow)

We serviced a

WHIRLPOOL WASHER

Model MHW3000BW2

Near Alexandria, Virginia 22301

Eric W.

Job Details: 07/19/2022

beloow moldy cx wants it replaced paid for all on the outher ticket 608161 please schedle both at same time and same tec; ordrng 1 W11106747 (bellow)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Bridgeville, Delaware 19933

Michael E.

Job Details: 07/19/2022

CX complaint: dryer not running. Tested and verified complaint. I found no power from receptacle. I went over findings with CX and advised having a licensed electrician inspect the circuit. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 07/19/2022

CX complaint: ice forming under ice bin. Tested and verified complaint. Previous visit i replaced the dual valve and the problem reduced greatly. IB at 23 degrees which is a little too warm. IB fan has good air flow. Door has previously been replaced. Problem has reduced to 1/4 to 1/3 of how bad it was previously after replacing dual valve. Called WPTL SR 7733946721 Possible logic issue with IB temp. Ordering UI and main control as per WPTL. Ordering UI W11405309 and control W11224256. Scheduled return visit for 7/26 any time ; ordrng 1 W11224256 (control) and 1 W11405309 (UI)

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Mechanicsville, Virginia 23111

Gill G.

Job Details: 07/19/2022

verified cx complaint of unit having fault code present when unit is powered on. found F6E3 fault code displayed on console. ui is intermittently working. could not enter diagnostic mode. replaced console. stored fault codes F2E1(ui stuck button) F6E3(acu cannot hear hmi) F0E5(off balance load) cleared fault codes. ran diagnostic cycle and found unit is fully functional and working as designed. collected for total.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsville, Virginia 23111

Gill G.

Job Details: 07/19/2022

verified cx complaint of unit freezer frosting up. found freezer door gasket not sealing to cabinet due to door not being installed correctly. bottom screw on door not secured to slides. thawed ice. installed freezer door correctly. lubed slides. leveled unit. tested. freezer door gasket is now sealing to cabinet. toe grille is also bowed and rubbing on freezer door. ordered grey toe grille. scheduled return visit.; ordrng 1 WPW10534155 (toe grille grey)

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Richmond, Virginia 23223

Gill G.

Job Details: 07/19/2022

unit shows purchase date of 6/1/21 and cx has receipt with purchase date of 1/19/22. called office. advised that registration date needs to be changed by whirlpool prior to servicing unit. no service provided.

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Mechanicsville, Virginia 23116

Gill G.

Job Details: 07/19/2022

verified cx complaint of unit making squeaking noises during operation. found noise coming from idler pulley. replaced idler and vacuumed lint from inside of unit. tested. unit is no longer squeaking. collected for total.

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW

Near Washington, District of Columbia 20003

Mitchell H.

Job Details: 07/19/2022

cx complaint unit takes a couple cycles to dry. inspected unit and found no errors. put unit into test mode and went through good. put unit on timed dry and let run for about 5-10 mins and unit heated up good and as desinged. unit is working as desinged. job completed. unit is covered by goods date. cx could not provide me with POP at this time

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTSS3

Near Washington, District of Columbia 20001

Mitchell H.

Job Details: 07/19/2022

cx complaint unit is leaking from under dishwasher. inspected unit and found water seeping out of top of valve and just dripping on flor. turned water off and it stopped leaking. replaced valve with pre id part and unit is no longer leaking but valve i put in is OL and not allowing water into dishwasher. main leak issue is complete but will need to re order a new valve and replace it again for mechanical issue. cx paid in full and i rescheduled accordingly.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Washington, District of Columbia 20001

Mitchell H.

Job Details: 07/19/2022

cx complaint unit wont start says close lid. inspected unit and confirmed. lid lock is not working. cx had a whirlpool factory part on hand so threw that in for him as it is out of stock and i could fix it today for him. replaced lid lock W11394572 and unit is now working as desinged.

We serviced a

WHIRLPOOL MICROWAVE

Model IMBS104GSS02

Near Washington, District of Columbia 20002

Mitchell H.

Job Details: 07/19/2022

cx complaint unit is not working at all. inspected unit and confirmed. pulled unit out and noticed it was unplugged. plugged in and unit is all set. unit is under 5 year ikea warranty. job completed.

We serviced a

IKEA DISHWASHER

Model IUD8555DX3

Near Washington, District of Columbia 20024

Mitchell H.

Job Details: 07/19/2022

cx complaint unit has water at end of cycle at times. checked hoses and all clear and check valve not torn or malfunctioning. installed new drain pump and new tub gasket and unit should be good to go

We serviced a

JENN-AIR COOKTOP

Model JGCP748HM00

Near Harrellsville, North Carolina 27942

Branden R.

Job Details: 07/19/2022

helped ar; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near York, Pennsylvania 17408

Marc M.

Job Details: 07/19/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/19/2022

"cx complaint buttons just flash and start and cancel no response, comfirmed complaint, console bubbled up and peeling , reset power same result, ui shorted, ordering console plastic in black and ui control; ordrng 1 W11460908 (console cover black) and 1 W11460962 (ui housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Washington, District of Columbia 20003

Mitchell H.

Job Details: 07/19/2022

cx complaint ice mkaer she has in unit does not have the right connector. installed ice maker kit and plugged it all up. instructions say to wait 24 hrs before it starts making ice. informed cx to let us know if it doesnt make ice in the next day or 2

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Laurel, Maryland 20707

Alexander D.

Job Details: 07/19/2022

"cx complaint unit still not making ice. inspected unit and verified complaint. icemaker harvests and fills good. test47 shows 11 for temp cooler than harvest temp. no dents in side of door. still dont see any broken wires at door hinge but tested continuity in wires and found tan, brown, black and red wires lose continuity if i wiggle the harness, especially the tan wire. called techline to document, sr#7734139873. ordering fz door and check valves with adapter in case new door has 2 1/4' waterlines. advised cx door will be shipped directly to their house and to call office to schedule return visit after inspecting for damages. cx understands. 2 tech to hold door up while feeding harness and waterlines through hinge.; ordrng 1 wp2314271 (check valve) and 1 8201815 (check valve with adapter) and 1 LW10691266 (fz door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Beltsville, Maryland 20705

Alexander D.

Job Details: 07/19/2022

cx complaint unit has never dispensed water or made ice. inspected unit and verified complaint. took filter out and put in bypass cap. water started dispensing but has a brown tint to it. reinstalled filter and water still dispensing but had a big burst of air come out and water is alot darker. icemaker working properly. advised cx to replace filter and have plumber check water supply for dirty water. cx understands. unit is now working properly.

We serviced a

MAYTAG REFRIGERATOR

Model MTF2142MEW00

Near Norfolk, Virginia 23513

Justin W.

Job Details: 07/19/2022

replaced ice maker and valve notified cx of low water pressure to unit. tested valve dispensing water and ice maker completing harvest.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Olney, Maryland 20832

Andrew H.

Job Details: 07/19/2022

"Customers complaint is the unit's not cooling.i replaced the RC evaporator, RC evap thermistor, fan scroll, 3way valve, drier and coupler. I pulled unit into a 30-in vacuum and filled to 5.30oz unit is now working properly. Cx paid for labor with credit card. ; used 1 W11506635 (Coupler) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, Maryland 21113

Emmanuel R.

Job Details: 07/19/2022

"Replaced Evap harness and tested unit, unit is now working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Stafford, Virginia 22556

Tanner B.

Job Details: 07/19/2022

"Cc the unit not dryingh dishes , found the units heater w/ loose connection.. reconnected and tested unit."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Hampton, Virginia 23664

Carl A.

Job Details: 07/19/2022

"cx complaint of unit not advancing checked unit to find the following error codes F8E1,found connector on water valve not fully seated reseated wire harness on valves tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hampton, Virginia 23669

Carl A.

Job Details: 07/19/2022

"cx complaint of unit not cooling in ffc ,checkedu nit to find the followiing 13 in ff, 57 in ffc ,bi metal at .2 cover in ice,heating element reading 108.9 ohms,found power not flowing thriough bi metal ordering wireing harness for repairs; ordrng 1 W11566892 ( Assembly, Evaporator Fan Wire)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Edgewood, Maryland 21040

Neil H.

Job Details: 07/19/2022

replaced the lid and the support rods unit checked good

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Rocky Mount, North Carolina 27803

Ronnie B.

Job Details: 07/19/2022

cx complaint of unit leaking water again. Checked unit and found suction tube frozen to compressor causing moisture to drip under unit. Checked unit and found defrost thermistor only reading 12 k ohms covered in ice. Removed and replaced defrost thermistor and activated heater to confirm function and heater is good. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Boonsboro, Maryland 21713

Danny R.

Job Details: 07/19/2022

the pump has a crack in it box is damaged ordering a new one; schdld next appmnt for 7/20 WED !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Harpers Ferry, West Virginia 25425

Danny R.

Job Details: 07/19/2022

untihas bent fram from under nieth unit wont seal and wobbling bad too ccalled tech line made report made report with wp and lowes will replace unit .

We serviced a

KITCHENAID OVEN

Model KERS202BSS0

Near Richmond, Virginia 23236

Joseph D.

Job Details: 07/19/2022

"cx has appointment on thursday 7/21/22 for dishwasher, is it possible that the part ordered here can be sent with tech then? Unit with short in bake element, cx stated unit working properly until flash, bake element warped and shorted. must replace element. ; ordrng 1 W10779716 (elmnt-bake)"

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMHV03

Near Harrisburg, Pennsylvania 17102

Fred G.

Job Details: 07/19/2022

"cx complaint unit isnt cooling. inspected unit and found evap and condensor fans were running. i found evap had no frost pattern. removed rear cover and found compressor was not running. test for voltage and found 123.4vac. test the compressor and found all 3 terminals to be showing OL. no resistance found. compressor is bad. called MM and verified. unit needs compressor, evap, filter dryer, lokrings, 3 call count.; ordrng 1 W11547313 (compressor) and 1 W11598432 (evap) and 1 W11109499 (drier-tube) and 1 W11504416 (8.5/6 Nr Ms 00) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (coupler) and 1 W11504445 (5/4 Nr Ms 00) and 1 W11504447 (5/1.8 Nr Ms 00) and 1 W11504423 (8/2 Nr Al 00)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Midlothian, Virginia 23112

John P.

Job Details: 07/19/2022

CX complaint unit leaking water checked unit found water spraying out of side of spray arm.Quoted:W10837249

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Moseley, Virginia 23120

John P.

Job Details: 07/19/2022

CX complaint unit doesn't appear to be cooling as well check the unit pressure tested found issue with compressor ordering compressor; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506621W11506635 (Coupler) and 1 2ctss (2ct ss)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Vienna, Virginia 22181

Jason A.

Job Details: 07/19/2022

CX complaint FRIGE ice buildup & warm temps. Cleared RC evap ice block & replaced RC evap. Install UV drier & coupler. Check for leaks & ran vac. Filled 5.50 OZ R134. Replaced pwr control / main ACU / UI console. Ran test 5 good frost pattern > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model EL88TRRWS03

Near McLean, Virginia 22102

Jason A.

Job Details: 07/19/2022

CX complaint FRIGE not cooling. CX stated VIA was out there before to diagnose. Called office but was told there was no notes of prior visits.Compressor is running but no frost pattern. Only charged for SC . CX declined further service

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Alexandria, Virginia 22302

Christian C.

Job Details: 07/19/2022

Cx complaint unit is buzzing from the control panel. Inspected unit found after turning burners on control starts to buzz. Cx said as the day goes on the buzz gets louder. Power cycled unit and reseated all connections. Issue still persists. Ordering control. Control not in stock at both upper marlboro and whirlpool.; ordrng 1 W10894098 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 07/19/2022

"Cx complaint the pantry drawer doesn't close all the way. Inspected drawer and found end caps to be broken where the door connects. The tabs have broken off and causing door to fall. Removed door and slid glides onto drawer. No damage done to door. Ordering end cap set, once part is in contact cx to reschedule; ordrng 1 W10874836 (end cap set)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 07/19/2022

cx complaint unit not keeping items cold in the rc found the fc had frost coming through back wall replaced the thermistor and placed the thermistor properly wrapped and ziptied and thawed the evap.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/19/2022

blower wheel was loose and it wobbling removed it inspected and reinstalled and fan good and now pushing air/moisture outside.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 07/19/2022

"cx complaint icemaker will not turn off, checked unit, come to find defective icemaker continously harvesting, replaced icemaker with v/s tested, icemaker completed harvest, unit working as designed. ordering icemaker to replenish v/s; ordrng 1 W11510803 (icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Manakin-Sabot, Virginia 23103

Jerod R.

Job Details: 07/19/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Glen Allen, Virginia 23059

Jerod R.

Job Details: 07/19/2022

tested unit found unit had loos blower wheel secured and tested unit is now fully functional

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Fairfax, Virginia 22030

Carl R.

Job Details: 07/19/2022

"Knocking or Thumping Noise - Top Load Washer.Inspected unit and checked for dents. No dents found. No codes, put unit in self diagnostic mode. Unit performed like it should. Unit did shake hard, but nothing dangerous. No parts needed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Laurel, Maryland 20707

Alexander D.

Job Details: 07/19/2022

cx complaint oven door seperating. inspected unit and verified complaint. cx said the stainless on door was peeling off when they first moved in and kept getting worse. ordering door glass and nameplate. call cx to schedule return visit once we have eta on parts; ordrng 1 W11176456 (glass door) and 1 W11178521 (nameplate)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Laurel, Maryland 20723

Alexander D.

Job Details: 07/19/2022

"cx complaint unit takes multiple cycles to get clothes dry. inspected unit and verified complaint. unit is heating good. checked vent outlet and found vent completely clogged, hardly any airflow coming out. advised cx to get vent cleaned and call back if issues persist. cx understands"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS

Near Dover, Delaware 19904

Taylor F.

Job Details: 07/19/2022

Cx complaint is unit has dented control panel. Tested inspected and verifed complaint. Replaced control panel from pre id. Tested unit and unit is working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Annandale, Virginia 22003

Richard B.

Job Details: 07/19/2022

"CX complant, Fridge is noisy, Inspected unit and found fresh food drip pan is warped, Found freezer evap is iced over with snow and ice, Unit needs ice box adapter , drip pan and evap fan motor with thermisters, . CX paying the 120 service call and will call when they return from vacation. Set defrost to short and on ,Automatic Defrost was off. RB; ordrng 1 W11457241 (drain pan 72.27) and 1 W10864519 (ice box adapter 261.71) and 1 w11249952 (evap motor with thermisters 118.57)"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE70FXSS5

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/19/2022

replaced the control and the console all lights working and unit checked good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model EL88TRRWS03

Near McLean, Virginia 22102

Jason A.

Job Details: 07/19/2022

CX complaint FRIGE not cooling. CX stated VIA was out there before to diagnose. Called office but was told there was no notes of prior visits. Compressor is running but no frost pattern. Only charged for SC. CX declined further service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, Virginia 22315

Jason A.

Job Details: 07/19/2022

CX complaint FRIGE water leak. Found water line to icemaker split. See SDpics. Poured 2 cups water into condensate pan & dispensed over 2 cups water > JJ; ordrng 1 W10823511 (tube-water) and 1 PI0408S (union 1/4' tube) and 1 WP2300868 (union 5/16' tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Springfield, Virginia 22150

Jason A.

Job Details: 07/19/2022

CX complaint SXS FRIGE RC warm temps. Found no airflow thru damper. Unit set to coldest & FC damper to coldest. Cleared ice blockage & ran diagnostics. Defrost heater & evap fan works. Advised CX not to overstuff & keep items away from cover to allow for airflow > JJ

We serviced a

KITCHENAID RANGE

Model KMHS120KPS

Near Richmond, Virginia 23238

Jerod R.

Job Details: 07/19/2022

tested unit found unit had bad control replaced control and tested unit is now fully functional

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Bethany Beach, Delaware 19930

Andrew W.

Job Details: 07/19/2022

"Per prior diagnosis, replaced heater element, pump and motor assembly, and door latch/strike. tested unit and unit is working as designed. no leaks found and all components activated as designed. job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near New Castle, Delaware 19720

Taylor F.

Job Details: 07/19/2022

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found IM stuck in the ice break postion and would not respond in test mode. IM would not return to home postion. Ordering IM, cannot reschedule at this time.; ordrng 1 W11557002 (ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockville, Maryland 20850

Julian H.

Job Details: 07/19/2022

replaced heater per svc pointer w11540964 P&L covered by scode s17304

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Petersburg, Virginia 23803

Chris B.

Job Details: 07/19/2022

callled tech line spoke with rich stated to replace control replaced control thawed unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704LPA

Near Arnold, Maryland 21012

Dustin F.

Job Details: 07/19/2022

"Cx complaint: water leaking out the sideUpon arrival CX showed me a video of the water inlet leaking after they replaced the drain line during install due to it being split.Inspected unit, found leak out of water inlet. Replaced water inlet, Ran unit through 5 diagnostic test cycles, and visually confirmed now leak. COnfirmed unit is operating as intended,."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Bear, Delaware 19701

Taylor F.

Job Details: 07/19/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the Im stuck mid cycle. Tried resetting the power to the unit. IM had 120VAC coming in but would not respond when jumped. Ordering Im and rescheduled for 8/2/22.; ordrng 1 WPW10300024 (icemaker)

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Alexandria, Virginia 22311

Christian C.

Job Details: 07/19/2022

Cx complaint unit is not cooling enough. Inspected unit ran through service diag. No failures saved. Tested RC thermistor reading 2.4kohms. Evap is frozen only near cap tubing. Defrosted evap. Tested evap thermistor reading 2.5kohms after defrosting. Evap fan is good. When compressor kicks on only a small portion of the top of the evap has a frost pattern. Needs SS Tech 3 count. Evap not in stock at uppermarlboro or whirlpool.; ordrng 1 W11125124 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler) and 1 W11507067 (evap)

We serviced a

MAYTAG DRYER

Model MGDB880BW0

Near Edgewater, Maryland 21037

Dustin F.

Job Details: 07/19/2022

"CX complaint: dryer door wont shutInspected unit, found little magnet to bottom of door, causing the door not to shut. Tested unit, everything working as intended. Charged CX $120.00 for service fee via Credit Card."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Olney, Maryland 20832

Andrew H.

Job Details: 07/19/2022

"CX complaint is the unit will not function and has 8P on the user interface. I tried cycling power to the unit and still had same results. Unit will not go into to test mode. And will not respond to and selections. I noticed the UI touch panel is peeling off the console. Moisture may have entered through this area. I found control or UI has lost programming. Unit will need new console,control and user interface. Control show special order. Please reschedule when parts arrive.; ordrng 1 W11460908 (Console) and 1 W11506012 (Control) and 1 W11505225 (User interface)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Derwood, Maryland 20855

Andrew H.

Job Details: 07/19/2022

"Customer complaint is a no cool. I replaced compressor, evaporator, dryer and coupler I pulled you into 30-in vacuum and filled to 5.00 oz. Units now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL5

Near Abbottstown, Pennsylvania 17301

Bernard M.

Job Details: 07/19/2022

"Cx complaint unit isn't cleaning dishes on the top rack. When arrived cx showed me inside of mugs that aren't clean. Cx says mugs are placed upside down so middle spray arm sprays water inside. Ran unit on normal cycle and found middle arm doesn't move. Found the check valve in manifold is staying closed and not allowing water to enter. Ordering manifold, once approved contact cx to reschedule; ordrng 1 WPW10340542 (spray arm manifold)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 07/19/2022

Cx complaint is condensation build up in the FC. Tested inspcted and verifed complaint. Found the door to be sagging causing it to rub on the bottom and not close properly. Installed washer from pre id and shaped gasket with heat gun. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Conway, South Carolina 29527

Jason T.

Job Details: 07/19/2022

"Cx complaint, no power and lid is locked, verified 120 vac at the control, tested all circuits, verified control failure. Ordering parts to complete the repair, advised cx control is on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11170319 (Control) and 1 W11307244 (Latch)"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Chesapeake Beach, Maryland 20732

Shane B.

Job Details: 07/19/2022

installed ordered part. unit is working as designed.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Little River, South Carolina 29566

Jason T.

Job Details: 07/19/2022

"Cx complaint, exhaust fan does not shut off when selecting fan speed, also vibration from the fan motor. Called Whirlpool Safety and spoke with Jessica to document findings REF # 773406468. Both Control P/N W11552018 and Blower Fan P/N W11441128 are Expart direct ship to the cx from Whirlpool, advised cx to contact VIA dispatch to schedule a return visit once both parts are received, cx agreed.; O-emld tckt"

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS2

Near Little River, South Carolina 29566

Jason T.

Job Details: 07/19/2022

"Cx complaint, loud pop noise during bake pre heat and during the bake cycle. Found gas valve shutter loose on the burner tube assembly. Adjusted for proper gas flow, verified all unit functions for proper operation, working as designed. Called Whirlpool tech line and spoke with Rob to document findings REF. Also spoke with Donna @ Whirlpool Safety Ref."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 07/19/2022

As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 07/19/2022

"CX complaint, will not spin the clothes out at the end of the cycle, also intermittent cycle operation. Ran factory diagnostic test, error code F1-E1 control fault F0-E3 off balance load. Verified vac voltage at the control circuit, found gear case dragging during manual agitation test, also the drive motor is slipping during manual testing. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10890624 (Drive motor) and 1 W11454734 (Gear case) and 1 W11417466 (Control) and 1 2count (2 count)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS00

Near Conway, South Carolina 29526

Jason T.

Job Details: 07/19/2022

"Arrived on site, advise customer that prior service visit authorization covered the service call only, to install the UI panel which was covered by Whirlpool there is a labor charge of $110.00 per customer contacting Whirlpool for a labor authorization to complete the repair.; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Myrtle Beach, South Carolina 29572

Jason T.

Job Details: 07/19/2022

"Cx complaint, not cooling properly in the fridge, fresh food temperature tested at 48 degrees, ran factory diagnostic test, found fresh food thermistor shorted. Also control not cycling defrost properly during manual testing, set unit to an 8 hour defrost cycle. Called Whirlpool and spoke with Patricia in reference to the unit, ordering parts to direct ship to the cx evaporator cover in stock Order # 1536983079. Control is Expart from KitchenAid Ref # 7733996439. Cx is contacting KitchenAid in reference to the unit. Advise customer to contact via dispatch once parts are received to schedule a return visit.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 07/19/2022

"Cx complaint, no ice production, no water from the dispenser, no freezer led or fridge led. Ran factory diagnostic test, found weak ice box fan during factory test, no water from the inlet valve, freezer fan not running properly. Repair estimate total : $810.42 cx is contacting Whirlpool in reference to the repair. Charging for the service call only : $120.00 (paid in full credit card Ref # 4482696719) advised cx repair estimate is valid for 30 days.; ordrng 1 WPW10341329 (Inlet Valve) and 1 W10846539 (Ice Box Fan) and 7 W11601310 (Multipoint Led)s and 1 W11239944 (Led Module) and 1 W11224591 (Freezer Evaporator Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Sumter, South Carolina 29150

Jason T.

Job Details: 07/19/2022

"Cx complaint, noises during cooling, found air damper control noisy during cycle. Ordering damper control for return visit, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10479155 (Damper control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Pawleys Island, South Carolina 29585

Jason T.

Job Details: 07/19/2022

"CX complaint, 10 minutes into the cycle error code flashes 9-1 drain pump failure. Tested all circuits and wiring, found at the drain pump harness wire backed out at the connector. Repaired will lose connection, ran factory diagnostic test to calibrate and verify unit operation.. working as designed. CX did not provide an email address."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Petersburg, Virginia 23805

Chris B.

Job Details: 07/19/2022

cx complaint buttons on sonsole are unresponsive inspected unit confirmed cx complaint found obstruction between console and UI replaced console tested unit buttons working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Sterling, Virginia 20166

Ezra M.

Job Details: 07/19/2022

"did not receive compressor, ordering compressor.; ordrng 1 W11574734 (compressor)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS

Near Alexandria, Virginia 22308

David J.

Job Details: 07/19/2022

"Cx complaint unit was leaking water. Pulled unit and inspected found that black mold all over back insulator and insulator under unit had black mold all over it. Cx back wall of unit has black mold all over it as well. Called Techline they stated this is safety matter and not to go any further until speaking with safety. Was transferred to safety and they just told me black mold is not a safety issue, the unit is not malfunctioning. Call Techline back. Called Techline back and they stated new safety policy stated unless unit is causing Cx breathing issues its not Cx wants the unit out of the house and not repaired because they want a whole new unit. Removed unit and placed outside. Cx is going to call Customer care and get this thing replaced and figure out whats going to happen with the damages."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Alexandria, Virginia 22308

David J.

Job Details: 07/19/2022

"Cx complaint not cooling in unit. Removed interior back wall of unit and found a lot of ice build up all over evap, thermistors and fan. Melted away ice with steam gun. Installed new evap cover with new fan and thermistor. Reinstalled all parts and put unit unit service mode. Test evap fan and made sure unit was cooling. Feel cool air blowing from behind unit and fan is working. Check temps and they have been continuously dropping. Unit is now working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KEMC377KSS05

Near Arlington, Virginia 22207

Eric W.

Job Details: 07/19/2022

cx tryed to tighten door handel and broke glass ordering outer door glass ss cx paid in full; ordrng 1 WP4452315 (door glass ss)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Arlington, Virginia 22203

Christian C.

Job Details: 07/19/2022

Cx complaint unit makes a humming noise intermittently. Inspected unit found IM connected but no water line connected. Water valve filling IM was the humming they heard. Disconnected IM. Cx was not aware they had an IM. Unit is working as designed.

We serviced a

JENNAIR MICROWAVE

Model JMW2430DP01

Near Arlington, Virginia 22207

Christian C.

Job Details: 07/19/2022

Cx complaint of a F2E1 error code. Inspected unit and found unit had F2E1 error. Could not get into diag. Power cycled unit and reseated connections to ui. Unit is not giving error anymore. Tested MW and oven both are heating. Advised cx to try power cycling to see if it works in case the error pops up again. Cx paid for service call.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Milford, Delaware 19963

Frederick R.

Job Details: 07/19/2022

CX complaint is water and ice under pantry drawers. Pulled drawers and verified CX complaint. Saw that the drip pan was warped and ice build up underneath. Pulled drawers and shelves and removed evap cover. Evap was prozen over. Test 3 step 2 evap fan wouldnt turn on. Defrosted evap and find the drain line was clogged with ice. Pulled evap housing and replaced drip pan with kit. USed stemer to clear drain line. Replaced evap fan with thermistors. with pre-id fan. Rested unit and it was working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Arlington, Virginia 22207

Eric W.

Job Details: 07/19/2022

installed freezer led uit now working cx paid for drawer front talked to ma about pricing ship part to he will install; ordrng 1 WPW10550026 (drawer front)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVQ01

Near Wilmington, Delaware 19805

Taylor F.

Job Details: 07/19/2022

"Cx complaint is black specs in the ice. tested inspected and verifed complaint. Replaced IM from previous diagnosis. Tested unit and unit is working as designed, Job is complete."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Rocky Mount, North Carolina 27804

Ronnie B.

Job Details: 07/19/2022

"removed and replaced infinity switches and element, tested, unit works as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Falls Church, Virginia 22043

Eric W.

Job Details: 07/19/2022

cx complant of unit giving f8e4 error folat switch inspected unit found water in drip pan ran unit no leaks from water valve or sump or door gasket unit is past the seral number for heater element the door is closing properly let unit run for 20 min no leaks told cx to keep a eye on unit

We serviced a

WHIRLPOOL OVEN

Model KOCE500EBS

Near Triangle, Virginia 22172

Robert W.

Job Details: 07/19/2022

CX Had unit pulled out and taken apart and unit has no model or serial number advise cx i couldnt work on unit cancel appt.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Alexandria, Virginia 22309

David J.

Job Details: 07/19/2022

"Cx complaint unit hears a rattle when fan is on. Pulled unit down and inspected the damper. Found that installer had placed duct tape on vent and was causing a weird airflow which was causing a weird rattle. Replaced damper and showed Cx how unit worked with damper just to make sure that was the noise she heard. Installed unit back under cabinet, tested unit and everything now works as intended."

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS01

Near Alexandria, Virginia 22309

David J.

Job Details: 07/19/2022

Cx complaint unit has a Stuck key error code. Inspected unit and could not get any buttons to work. Finally from touching buttons enough unit got an error code F2E1. Cx has tried resetting breaker to fix problem on multiple occasions. I tried getting into setting and nothing will work and keeps giving error. Unit needs a new user interface. Quoted Cx for cost of repair. ; ordrng 1 W10887855 (User interface stainless)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/19/2022

"cx had new unit installed , had this one in garage, replaced parts per cx request, unable to test, cx going to sell unit"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Arlington, Virginia 22207

Christian C.

Job Details: 07/19/2022

"Installed dual valve, reservoir, and pad. Tested water water dispensing normally, IM filled. Unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Elm City, North Carolina 27822

Ronnie B.

Job Details: 07/19/2022

"cx complaint of unit not spinning out. checked unit and found the following code f7-e6. checked under unit and found nidec block style actuator had slipped from splutch. removed and replaced actuator, calibrated, tested, unit works as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bailey, North Carolina 27807

Ronnie B.

Job Details: 07/19/2022

"removed and replaced adjusters and clips, tested, unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS

Near Fairfax, Virginia 22031

Richard B.

Job Details: 07/19/2022

CX complant. Unit not draining. Insected unit and found drain pump trys to drain but check valve is not releasing water . Found CX used a wire to try and clear line from disposer side. And wire is stuck in line. Would want to replace both lines. CX owes 110 labor on return RB; ordrng 1 8269144A (hose 16.72) and 1 wpw10545278 (hose 45.79)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL02

Near Sterling, Virginia 20165

Ezra M.

Job Details: 07/19/2022

"installed both arms, tested, working properly"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Leesburg, Virginia 20176

Ezra M.

Job Details: 07/19/2022

"box damaged, punctured from inside, upon arrival. checked part, damaged at multiple points on tub, rubbing from basket when spun by hand. reordering tub assy; ordrng 1 W11460604 (tub) and 1 2ndtech (2nd tech)"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Wilson, North Carolina 27896

Ronnie B.

Job Details: 07/19/2022

cx complaint of unit not powering on. Unit is rac unit. service bench shows 2018 purchase. unit is oow. Cx declined service

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