Via always provides excellent customer service support. Unlike other service providers their systems allows the technician to inform you of their estimated time of arrival. This is a huge benefit not only for time management but also in the event one's pets may have to be put up. The technician that was sent to our home to install a large component was very professional yet friendly. He was knowledge and proficient. These attributes made for a good experience. Truth be told you forget someone's working on your dishwasher because they are that good at what they are doing! We would highly recommend VIA!