cx complaint no ice. inspected unit unit and found no ice in bin ice maker on. temps are good water flow from dispenser good. ran diagnostics for ice maker and found ice maker cycles fine so went to fill with water to find the valve is buzzing the valve is bad. removed front grill to find the water line at bottom of door is bad snapped pic and could leak and this line goes to the ice maker. ordering new freezer door and dual valve for return. infomred cx to call in when she gets door; ordrng 1 W11551458 (freezer door) and 1 WPW10179146 (valve)

"Customer complaint unit was not draining properly. After last visit I had found drain pump sounded weak and also found kink had happened on drain line attached to tub, and since heat and water went through there at formed the drain hose to have a permanent kink arrived today and removed unit. Replaced drain pump and drain line rerouted drain line under customer sink due to improper Direction of hose. Reinstalled unit leveled and tested unit is now draining properly checked no error codes and leaks and found none job complete."

"cx complained unit knobs were falling off, confirmed cx complaint after inspecting, the left two knobs were coming off. one of the knobs were cracked and the metal piece that goes inside the knob to hold knob to stem isnt staying seated. all valves and steams are turning and working as should, the problem is the knobs. ordering knobs only two in stock; ordrng 2 W10872668 (knobs)s"

"cx complained ui panel was unreponsive, comnfirmed cx complaint. unit ui iksnt repsonding when trying to select cycle. unit will need ui control. part was replaced last year on 11/28/22. cx paid for service call and labor.part is still under warranty that was replaced last year; ordrng 1 W10847804 (panel control)"

Customer complaint unit is not heating properly arrived today and verified complaint found when oven is turned on the bake element is not lighting. Remove bottom pan and found brake in bake element power. Replaced bake element and reassembled unit tested unit is now working as intended. Customer paid in full job complete