"cx complaint top of unit rusting leaving residue inside drum, also agitator not working correctly, inspected unit and seen that both the top & the agitator need to be replaced in order for unit to work properly, unit is 20+ years old and top isn't available anymore for unit just agitator. cx will contact insurnace in regards to next steps"

replaced both parts in unit tested the unit everything worked like it should put unit in cailbration mode no error codes came back

cx complaint was unit wasnt heating confirmed issue seen the bake element defective replaced the part tested unit everything worked as it should

F3e3 water temp fault F0e7 clean washer cycle with clothes CX complaint customer just purchased her unit and it makes clicking noises that shes not used to arrive today and inspected unit and found error codes above. Ran diagnostic cycle after clearing error codes unit completed cycle and sounded perfect. Error code F3 E3 came back cleared error code and ran factory calibration and error code came back. Inspected water valve. Everything is connected properly . Ran component activation when turning on cold valve water comes out cold and turning on hot valve. Water comes out hot. Control is not sensing temperature. Inspected under unit and found no oil. No pinched harness. Everything looks good. Unit is level and spins with no vibration. replacing valve and control on return visit. ; ordrng 1 W11419171 (Control) and 1 W11165546 (Water inlet valve)

Installed new door and tested. Unit is back to normal operations.