"cx complaint unit intermittently giving f0e9 off balance pause error, cx has tried all different load sizes. f3e3, f0e5 and f0e9 errors stored. cx has tried redistributing load and running drain and spin, sometimes that completes but sometimes it gives error again. suspension tests good, basket and gearcase check good. got 5 towels wet and ran unit on drain and spin, tried both medium and fast spin, both completed properly, no shaking and basket spinning true. called techline. TL mentioned unit checks amp draw on motor to see if its off balance. motor windings each read 5.6ohms which is good but i want to try replacing motor and control anyway since she doesnt hear it shaking when it gives error so may be something wrong with off balance detection.; ordrng 1 W11283592 (motor) and 1 W11624938 (control)"

Customer complaint unit is not starting the unit will just run for 2 seconds and then it stops. I tested and found the unit is detecting the door open. I inspected unit and found the top trim was not installed correctly and the trim was hitting the door pushing the door open when after a couple of minutes. I removed the trim and the unit worked fine. Installed trim correctly. Unit is not heating for as long as it needs to be. Unit is back to normal operations.

cx complaint unit giving check vent message even after getting vent cleaned. inspected unit and verified complaint. no errors stored. found barely any airflow coming out of vent. let cx feel the difference between the airflow coming out of vent and airflow out of unit. advised cx to call vent cleaners back to clean it out better.

"CX complaint: unit making noisesInspected Unit, confirmed complaint. Found blower wheel cracked and wabling in housing. replaced Blower wheel with pre id and tested unit, unit now working as intended."

cx complaint tough and normal buttons stopped working after first use. inspected unit and verified complaint. all other buttons still respond and unit still runs good. ordering console and vent. call cx to schedule return visit once we have eta on parts; ordrng 1 W11622490 (console) and 1 W11545539 (vent gasket) and 1 W11649995 (vent)