"replaced control, motor, drain pump, capacitor, and shifter. tested unit. unit is now working properly"

"cx complaint unit shaking alot and walking when washing a quilt. cx had unit set to bulky items and removed agitator but had nothing else in it besides quilt. ran diagnostics and have f0e9 off balance pause error stored. suspension good, basket spins good by hand and isnt loose, no play in gearcase. found unit leaning to left. releveled unit, ran calibration and autotest. no shaking at all. advised cx that she may need to throw in a couple towels with a quilt or blanket to balance it out. advised cx to monitor and call back if issues persist."

"unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint lid lock not working, found strike is broken, replaced strike and unit tests good. job complete"

"no answr at door and phone number goes directly to voicemail doesnt even ring, waited ten minutes then left; saved tckt"

"installed and tested new outer tub, job complete. model serial sticker would not stick to new tub so i put it on the back of the kick plate and taped it down with clear packing tape"