"Cx complains that the downdraft go too far down and knocks the cover off, inspected unit, installation problem.. nothing that i can do, the client need to call the contractor again because the downdraft is too low they need to fix the vent too"

cx complaint unit not producing ice. inspected unit and entered diagnostic entry. test 56 shwoed error E5. ran test 57 whihc ended in an 01 designation after succesfully cycling the icemaker. ran test 45 and unit DID fill the icemaker mold with no issues. unit has failed icemaker thermistor and will need the icemaker assembly replaced.; ordrng 1 W11658802 (icemaker)

installed parts and tested unit. unit now checks good.

"Cx states water line vibrating when water is being dispensed, tested and confirmed. Removed filter, installed bypass, water line no longer vibrating, installed new filter provided by cx, tested, tested, vibrations did not return. Quoted cx to replace cracked filter housing, cx declined. Unit is now working properly."

"CX complaint normal cycle ran all night without stopping (about 9 hours), and in the morning I was unable to cancel the cycle, the cancel key didn't respond, I had to flip the breaker off.Ran diag, found 2-1, 5-1 and 5-2 errors. Ran a test cycle, it worked ok. Ordering console W11165145 (rop1y), control board W11120155 and door latch WPW10653840.; ordrng 1 W11165145 (console (rop1y)) and 1 W11120155 (control board) and 1 WPW10653840 (door latch)"