Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Ran test and noticed water had slow trickle while filling. Unit completed test without any further issues. Ordering valves and set return for 5/12. Office will contact cx with time frame; ordrng 1 W11316255 (hot valve) and 1 W11316256 (cold valve)

"Cx complaint unit won't complete cycles. Entered diag and found no error codes. Ran test cycle and ubnit completed cycle withlut issues. Cx stated the wash times would drop fast. Informed and instructed cx on load size and what each cycle does. Showed them on the diffrent options each cycle has and how to adjust. Cx understood, unit runs as designed."

When arrived found the unit to be operating as designed. Cx stated they've been using it since last visit without issues. Heated mug of water 3 different times on 2 min intervals. No noise or smells came from unit and it heated each time. Contacted TL to report findings and they agreed the unit runs as designed. No parts needed.

"cx complaint tht unit is not drying still on the sense dry, also the buttons arent responding when pressed found f2e1 on the diag and also the moisture sensor harness.. the unit will need the following parts call to reschd cx had dr. apts not sure next day so cll to rechd.; ordering 1 W11413566 (console)"

CX complaint was that the utni would not complete a wash cycle. I found that the drive cam/pulley non the splutch was backed off. I was able to inspect and securely tightened the nut and unit test good.