"Customer complaint unit will not power on arrived today and inspected unit and verified complaint found breaker was turned on, but at terminal block I had no power going into unit, pulled unit out to inspect power wire and found a plug and was installed on hardwire turn power off at breaker And found power wires on plug were not properly attached, causing no power to make it to the dishwasher. Fixed plug for customer. Reconnected power and secured wire to make sure it did not pull out. Tested unit and found there was a lot of suds used oil to remove all suds checked for leaks, and found none unit is now working as intended job complete"

"F9e1 not draining F10e2 vent wax motor Customer complaint unit is not draining. Water arrived today and verified complaint found water sitting inside of tub attempted to force drain and I could hear drain pump attempt to come on, but would barely hum. Remove panel to inspect harness and found harness is plugged up correctly and nothing is pulled apart , check for error codes and had two error codes above drain pump for return visit and Will remove remove and replace drain pump when we arrive scheduled for return visit; ordrng 1 W11412291 (Drain pump)"

cx complaint is the unit spinning for a very long time. cx says unit will spin until cycle is cancelled. cycle never ends on its own. i found no saved codes. no loose connections on board or signs of bugs or abuse. i ran the service cycle with no issues. unit stopped and lid unlocked on its own. unit is a pain to get into diagnostics. took several attemps each time i had to run a test. outlet is properly wired and supplying 121vac to control board. replaced control with preIDed parts and tetsed unit again. unit is working as designed.

cx complaint is the unit not filliing with enough water and making a loud noise. cx said its the loudest washer theyve owned. i found no saved codes. ran service cycle wtih no issues. found no damage under unit. ran calibration cycle and advised cx on loading/detergent use and cleaning. cx is going to use unit like normal and record video if noise returns. workign as deisnged.

installed both ordered parts and restored power. tested IM for cx. it cycle and filled with no issues. working as deigned.