Cx complaint lights not working. Was able to access unit and found failed door switch resulting in improper cooling and lighting issue. Found fans working but frost in freezer due to door being left open. Cleared and tested thermistor and found slightly out of range ordering thermistor and switch and setting return for wed 9/20/23; ordrng 1 WPW10384183 (thermistor) and 1 W11384469 (door switch)

Cx complaint freezer lost cooling but rc cooled fine. Was able to access unit and found ice container full of ice but cubes were wet. Found 18 in ambient temps of fc as no product. Entered diag and test 1 37F 2 29F 3 11F 4 14F 5 33F 14 29F 16 22F 23 71F 24 68F 25 71F 26 64F 28 33F 29 4F 30 33F 31 23F 33 31F 34 -18F 35 27F 36 -9F 56 PASS 57 PASS 58 PASS 59 PASS contacted techline and spoke to Leon. Reccomends replacing control as everything else is checking normal. Once in office will need to set return; ordrng 1 W11664342 (control GF2 board)

Was able to access unit with JL assistance and found unit to not be recieving 240v ac. Was able to reset the breaker and restore voltage found unit TCO and element had failed and will need replaced. Was able to replace with pre i.d parts. Retested unit and unit now works as designed. No further work needed.

"Cx complaint unit makes noise and now not starting cycle just clicks. Was able to access unit and plugged in to find 120.2VAC incoming into board and board senidng constant voltage to lid lock. Unable to get ui to power on. Spun unit by hand and could hear internals of gearcase. Wash plate seperated from basket no issue. Tipped unit back and found leaking oil. Will need ui, control, lidlock, clutch, belt, shifter, gearcase and a 2 call count. Once approved and in office will need to contact cx to set return; ordrng 1 W11478519 (fascia) and 1 W11543997 (control) and 1 W11394572 (lid lock) and 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11481722 (actuator)"

As per previous tech was able to access unit and replace parts. Tested unit and unit now operates as designed no further