called techline spoke to Butch unit working as designed cx to call customer service

cx complaint of cooktop having thermal event happening and bubbling of cooktop. confirmed ocmplaint. checked to find element short cycling getting to hot causing thermal event. ordering cooktop and element to replace. second tech needed for removal.; ordrng 1 W11051486 (cooktop) and 1 WPW10251108 (elmnt-surf) and 6 W10853046 (bezel-knob)s

"cx complaint unit sometimes has very heavy condensation building up in unit after using. unit appears to be working as designed with no error codes and no current smell within the unit. observed a AC vent right in front of unit. called techline to document. spoke with Steve. advised me to advise cx that the vent type is incorrect and could be potential fire hazard, advised to replace flexible hose with a heavy metal hose. I shut the ac vent infront of the unit and advised cx to clean lint screen as per use and care guide with a nylon brush. left cx w/ whirlpool phone number. completing ticket."

"cx complaint unit sometimes has very heavy condensation building up in unit after using. unit appears to be working as designed with no error codes and no current smell within the unit. observed a AC vent right in front of unit. called techline to document. spoke with Steve. advised me to advise cx that the vent type is incorrect and could be potential fire hazard, advised to replace flexible hose with a heavy metal hose. I shut the ac vent infront of the unit and advised cx to clean lint screen as per use and care guide with a nylon brush. left cx w/ whirlpool phone number. completing ticket."

"cx complaint unit adjuster not sliding. found worn adjuster, replaced adjuster. tested unit working as designed."