Appliance Repair Herndon Virginia
VIA INC Rated 4.4 out of 5 stars based on 16 customer reviews
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Herndon, VA 20170
Jason A.
Job Details:
12/05/2023
CX complaint RR element not heating. Installed inf sw & still no heat. Checked wiring & voltage at element > JJ; ordrng 1 W11171119 (RR element)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Herndon, VA 20170
Jason A.
Job Details:
12/05/2023
CX complaint FRIDGE warm temps / ice in bin melting & very loud noise coming from top of cabinet. Called office to add job to my route. Found heavy frost on evap cover & iciclles are forming from ice in bin melting. Evap fan NOT running & lights are not working Test evap fan & run test 40 & defrost. Reset power to unit & adjusted lines & rubber isolators so theyre not rubbing or hitting doghouse. JJ TO RETURN JJ; ordrng 1 WP2188820 (thermisitor) and 1 W11626109 (ACU) and 1 W11629268 (Thermistor evap)
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Herndon, VA 20170
Jason A.
Job Details:
12/05/2023
CX complaint RANGE RIGHT OVEN runs hot. Replaced RIGHT UI & POWERMAX ACU & oven sensor. Turn on breaker & preheat to 350F - unit reached temps 12minutes. Log temps Avg = 351F. Advised CX remove RIGHT oven racks & clean oven cycle to remove black residue > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Herndon, VA 20171
Jason A.
Job Details:
12/05/2023
CX complaint WASHER runs but not draining fully & wet load at end of cycle. Cleared drain pump. Ran test wash & start QUICK wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL WASHER
Model MAV6457AWW
Near Herndon, VA 20171
Christian C.
Job Details:
12/05/2023
Installed water valve. Tested unit no issues and no more leak.
Oak Hill VA
Herndon, Virginia
KITCHENAID DISHWASHER
KUDS301VBT3
The VIA technician was training another person during our repair. That's fine and needs to be done for your operation to work.. The operation of the replacement part since that repair, however, has raised questions about the repair/training process. The "Normal Wash" cycle now takes over 2 hours with no options selceted vs the 71 minutes shown in the operation manual. I don't know if that is a result of the repair or the part itself. Likewise the "Light/China" also takes over 2 hours to finish vs the 77 minutes in the operations manual. In my mind fighting VIA or the Home Warranty company over this probably isn't worth the effort, as the unit is 14 years old and will likely be replaced in a few years. But I fell you should know about this situation.
08/24/2023
JTofVa
Herndon, Virginia
WHIRLPOOL REFRIGERATOR
WRS321SDHZ08
Christian leveled our refrigerator perfectly.
06/28/2023
None
Herndon, Virginia
WHIRLPOOL WASHER
ghw9400su0
Great job. On time and everything works perfectly. GREAT TECHNICIAN!!!!
05/18/2023
Herndon, Virginia
KITCHENAID REFRIGERATOR
KRFF507EWH01
Jason was on time, courteous, very good communication skills, and fixed the problem in the time he expected it to take.
04/20/2023
kelleyaj
Herndon, Virginia
WHIRLPOOL FREEZER
WRF555SDFZ15
03/09/2023