Customers complaint is a unit is not cooling in both sections. Also found LED lights off in refrigerator and dispenser not dispensing water or ice. I found temperature to be 52� in both sections. I removed pantry user interface from pantry door and found water in the user interface housing. I found wire broken from harness to user interface. I disconnected harness from door at pantry door. I then was able to dispense water and the side LED lights came on in the refrigerator but not the top. I inspected freezer LED noticed freezer completely frozen over with ice due to pantry user interface shorted out causing DC electrical circuit to fail. I then removed freezer led to test it and found female end on cabinet side came off harness. I defrosted the freezer evaporator and called tech line. I documented repairs with tech line and findings advise them that led harness at cabinet connector had come off from the harness making it impossible to get to the wires in the cabinet. Tech line documented issues under file number. I left file number with customer and advise them to call customer service at whirlpool for further actions.

cx cancelled advising unit is now working properly

cx complaint unit is not working. said plumber thinks its a valve. got to unit and found unit not doing anything. just turns on and sits there. common control issue. unit is stacked and would need 2nd tech to reschedule. the cx just moved into this apartment less than a month ago but unit is just over a year old by 6 months. informed her there would need to be payment to get it all ordered or some sort of authorization for the unit. she understood and is going to get with the building and possibly whirlpool to either provide a POP stating its under a year or a aauth code from whirlpool. informed her if she cant get either then they need to pay. she understood. order W11574590 and keep valve on for retun visit whenever we get some sort of payment; saved tckt

cx complaint unit seems to be taking longer to dry and feels like not enough heat. inspected unti and unit is cycling good and up to correct temps. found vent behind unit extremley kinked. took vent off adjusted it and installed a hard 90 that the cx had and unit is now good to go. job completed.

cx complaint unit seems to be taking longer to dry and feels like not enough heat. inspected unti and unit is cycling good and up to correct temps. found vent behind unit extremley kinked. took vent off adjusted it and installed a hard 90 that the cx had and unit is now good to go. job completed.