cx complaint the unit isnt getting any hot water found water lines reversed. fixed this issue. unit working properly.

"Cs moister in the rc and frost in the fc, confirmed complaint. I found the lower kick plate has a large gap and its allowing air to leak creating the moister and frost."

"cx complaint the unit isnt turning off, leaking from underneath & making a noise. i couldnt dupilcate issues. tried calibration mode, unit passed. pre id mandatory console, encoder, & control is cx calls back . W11633362 W11627516 W11561182"

cx complaint is lower kick plate is warped or damaged. checked unit and unit was damaged when bringing in and shell is bent and warped out. she said home is new and shes been here less then a month. unit would need to be replaced or she said she will have builder back to try to make flate again. unit checks job complete.

CX complaint making small ice and the water is not dispensing. found water line pinched at the back. tested and water is now dispensing good. the unit is now good