CX complaint: No power. Tested and verified complaint.No response at console. We do have 120 vac into control but LED not lit at all. Ordering control and console (just in case). Cannot reschedule due to AIG; ordrng 1 W11419171 (control) and 1 W11478526 (console)

"CX complaint: no cold water. Tested and verified complaint. Unit is hooked up properly and both valves working well. However, wall valves are reversed, cold is hot, hot is cold. House plumber mixed up the valves in the wall. I switched the hoses, tested unit and it is now working properly. Job is complete"

Replaced panel and UI jumper as per previous diagnosis. Tested unit and it is now working properly. Job is complete

"CX complaint:: unit not holding proper temp. Tested and verified complaint. CX has been monitoring unit with digital thermometers and documenting with pics as they take readings. Unit will be normal for 1-3 days, too high temp for 2-3 days and sometimes too cold for 1-2 days. The pattern alternates between these 3 scenerios. High temps are upper 40s and lower 50s. Low temps are in upper 20s in RC. After being too hot or cold for days, it will resume proper temp for days before malfunctioning again. Took pic of evap anbd it has been defrosting. Ordering thermostat assembly and evap harness. Cannot reschedule due to SO part; ordrng 1 W11616409 (evap harness) and 1 W11608693 (thermostat)"

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found IM chute frozen due to crack in full tube. Defective fill tube was causing water to spill into ice bin and chute causing the IM to stop making ice. Replaced fill tube and unit is now working as designed. Job is complete.