cx complaint is the right fornt burner not heating properly. cx had pcitueres on her phone of that burner. it has some small red hot spots and most of the element is still black. ordering new element. if sooner appoitment is avialalbe please contact cx.; ordrng 1 W11396792 (element)

Customer complaint unit is not washing and it just goes from sensing to done. I tested the unit and the uit is turning on the motor but is not spinning. I pulled unit and found the cover came off and the belt came off. I found the holes for the cover were stripped. I put biggers screws on the cover. I reseated the belt the bels and splutch wa not damaged. I reseated everything and tested. Unit is now agitating and spinnning. Unit is back to normal operations.

Customer complaint unit is not starting. I tested the unit and found the motor is trying to sping the basket but is not spinning. I look under the unit and found the splutch welded to the gearcase cover. I found the nut came loose and the splutch rubbed into the cover and came the nut came loose. I had to pull the pulley out from the cover to cleaned it and reseated the splutch and tested. Unit is filling and completing a tested cycle. Unit is back to normal operations.

Cx customer water is leaking. Replace dual valve unit i back to normal operations.

cx complaint washed 3 loads went good then next load unit went off balance she said all towels and wash clothes moved to one side. inspected unit and is level suspension is good. unit has no error code serivce cycle checks good. went over load with cx and told her she needs more clothing in the unit she told me the issue she said the bigger loads no issue only small loads do this. cx will now understands she needs to cover the bottom of the washer and cant only wash 1 towel. calibrated control unit is good to go