"cx complaint unit making loud noise when spining , checked unit and found unit has bad idler pully on unit causing loud squeek when spinning. checked van for repair kit and dont have one that i can use . will be ordering kit for proper repair . cx agreed .; ordrng 1 4392065 (repair kit)"

"cx complaint the unit is not making ice. checked the unit and found that the unit had an error code E2. replaced the ice maker with VS andd tested operation. valve, ice box fan, ice maker, etc all passed the test modes.; ordrng 1 W11658802 (ice maker ar vs), used 1 W11658802 (ice maker ar vs) from stock"

came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. unit is running as designed. temps are good to go.

"cx complaint the unit is not making ice. checked temps and 2 in freezer and 36 in fridge. tested ice maker and it passed but had an error code e5. tested vavle, ice box fan etc. unit should not have e5 with temp in freezer and all fans working. therefore, ordreing ice mkaer for a faulty thermistor on the unit. will erturn once the part comes in. i did unplug the unit to reset the unit as well.; ordrng 1 W11658802 (ice maker)"

came out to resolve the issue. disassembled the unit as needed. replaced the harness and tested operation in a drain and spin and normal cycle. unit is running as designed.