"Cx states no cool in RC, inspected and confirmed. Found ice building in FC, installed thermistor kit in proper location. Cleared clogged drain tube. Reassembled unit, found evap fan getting voltage but not spinning, bottom hinge on right RC door broken. Ordering door, fan motor, and drain tube, advised cx door is a special order part and may take longer to arrive.; ordrng 1 W11190084 (tube-drain) and 1 W11177620 (motor-cond) and 1 LW10858417 (right door)"

"Cx states turntable stays on when door is opened, tested and confirmed. Installed new interlock kit, tested, unit is now working properly."

"Cx states turntable spins with door open, confirmed complaint. Unit needs new interlock kit in accordance with service pointer W1124525. Ordering interlock kit (W11244494 33 Tribles). Emailed safety dispatch report to us_cxc_safety@whirlpool.com. Cx owes $110 for labor on return job.; ordrng 1 W11244494 (interlock)"

cx says the unit isw not agitating or spinning. found a f7e6(motor) . put the unit into manual test mode and the whole basket is agitating along with the agitator. the unit is spinning draining and filling good. Technical Service Pointer #: W11531483 deals with thius issue. the actuator is the new design. replaced the actuator and calibrated. in component activation the unit is agitating good now. the unit is now good

Customers complaint is that the refrigerator light will not turn on. Inspected unit found door switch has no recoil. Door switch is sitting flush with the cabinet and the switch housing. I pulled switch out and found that the spring has failed in the switch. Unit will need new door switch. Ordering; ordering 1 W11384469 (Light switch)