Appliance Repair Clarksville Delaware

VIA INC Rated 1.0 out of 5 stars based on 2 customer reviews

We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clarksville, DE 19970
Andrew W.
Job Details: 07/20/2022
"Cx complaint is unit is leaking. tested and inspected and verified complaint. put unit into diag test cycle and unit began to leak at the back. pulled unit out and continued to test to pinpoint the source of the leak and found the top rear corner on the right hand side dented in and water leaking from the seam there. Ordering tub, cannot reschedule due to OS part and none in stock at UM. informed cx to inspect tub when arrives to check for damage and call office to schedule return visit. applied silicone to crack for a temporary fix until tub is replaced so unit can be operational.; ordrng 1 W11409866 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Clarksville, DE 19967
Michael E.
Job Details: 07/13/2022
CX complaint: clicking sound. Tested and verified complaint. I found the sound was coming from the warning label on the power cord. I secured the warning label with tape to keep it from flapping. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Clarksville, DE 19970
Andrew W.
Job Details: 07/12/2022
"Cx complaint is washer drain stuck on. inspected and verified complaint. Unit had an F5E2 door lock error, F3E1 water level error, and an F8E3 overflow error code. took top panel off and released door lock. found oversized comforter in the unit that was causing the errors for over fill and when the cx tried to open the unit with the door locked the unit threw the door lock error code. all codes were cleared and the unit was put into a test cycle. the unit is now working as designed, cx paid $120 service call by check #3304. job complete"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Clarksville, DE 19967
Frederick R.
Job Details: 07/07/2022
CX complaint is range leaking gas. Inspected unit and verified complaint. Found gas leak at conversion fitting on regulator. Switched the fitting out and same issue. FOund pin hole in both of fittings. Leak detector maxed out. Put red cap on and held detector on port for 2 mins and nothing. Unit is working as designed. CX satisfied with results. Job is complete
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Clarksville, DE 19967
Michael E.
Job Details: 07/01/2022
CX complaint: gas leak. Tested unit and verified complaint. I used and electronic sniffer and did not detect any gas at the unit or around the regulator. I did detect a gas leak at the wall end of the gas supply line. I ran this test a second time so the CX could see where the test was failing. I tried to tighten this connection but it was already extremely tight and i could not tighten further. I advised CX to have the gas line and adapter at the wall replaced. One of the 2 parts is the source of the leak. Unit is working properly but the gas suppkly needs to be corrected. Job is complete.
John Mesher
Clarksville, Delaware
07/28/2022
The gas company said that the regulator was leaking. The first tech (Fred) said that the gas line was leaking and that I needed a plumber. The hired a plumber who confirmed that the regulator was leaking. I then called the gas company back which again said the regulator was leaking. These two service calls cost me $278 to confirm that the regulator was leaking. Mike then came out to replace the regulator. He didn’t replace it, saying that he only needed to replace the red plastic cap covering the unused orifice. After a day or so, the regulator was again leaking. I had the gas company check the appliance once more and he confirmed that the regulator was leaking and red tagged the oven for the third time. This cost me another $150. So, I have spent $428 to confirm that VIA did not do their job (i.e., replace the regulator). Whirlpool is now sending a different repair company to replace the regulator.
Overall Experience
John Mesher
Clarksville, Delaware
07/28/2022
The gas company red tagged my over because the regulator was leaking. Fred said that the gas line was leaking and that I needed a plumber. The hired a plumber who confirmed that the regulator was leaking. I then called the gas company back which again said the regulator was leaking. These two needless service calls cost me $278 to confirm that the regulator was leaking.
Overall Experience