Appliance Repair Clarksville Delaware
VIA INC Rated 1.0 out of 5 stars based on 2 customer reviews
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Clarksville, DE 19970
Michael E.
Job Details:
02/21/2023
CX complaint: no heat. tested and verified complaint. I found that the terminal blockj had a loose connection which resulted in power cord being no longer viable and a small amount of burning above term block. I advised CX to have the power cord replaced. Ordering dryer term block wire set. Scheduled return visit for 3/2 AM; ordrng 1 279318 (Dryer term block wire set)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Clarksville, DE 19970
Michael E.
Job Details:
02/17/2023
Upon arrival and running model inquiry i found unit was registered and is beyond warranty based on registration date. Pop showed unit in warranty but registration date does not. I advised CX to contact WP to resolve this. Job is complete. No service done today.
We serviced a
WHIRLPOOL DRYER
Model MED6630HW1
Near Clarksville, DE 19970
Michael E.
Job Details:
02/02/2023
"CX complaint: loud noise. Tested and verified complaint. I found the back left roller shaft is rusting. Also unit failed air flow test. I quoted CX price to replace the back left roller shaft as well as that roller and 1 roller on front that also not turning well. Saved quote. CX paid for service, parts and S&H by check. CX will owe 110.00 for labor on repair visit. Scheduled return visit for 2/14 AM. CX would prefer ME if possible; ordrng 1 WPW10359272 (shaft)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clarksville, DE 19970
Andrew W.
Job Details:
07/20/2022
"Cx complaint is unit is leaking. tested and inspected and verified complaint. put unit into diag test cycle and unit began to leak at the back. pulled unit out and continued to test to pinpoint the source of the leak and found the top rear corner on the right hand side dented in and water leaking from the seam there. Ordering tub, cannot reschedule due to OS part and none in stock at UM. informed cx to inspect tub when arrives to check for damage and call office to schedule return visit. applied silicone to crack for a temporary fix until tub is replaced so unit can be operational.; ordrng 1 W11409866 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Clarksville, DE 19967
Michael E.
Job Details:
07/13/2022
CX complaint: clicking sound. Tested and verified complaint. I found the sound was coming from the warning label on the power cord. I secured the warning label with tape to keep it from flapping. Tested unit and it is now working properly. Job is complete
John Mesher
Clarksville, Delaware
07/28/2022
The gas company said that the regulator was leaking. The first tech (Fred) said that the gas line was leaking and that I needed a plumber. The hired a plumber who confirmed that the regulator was leaking. I then called the gas company back which again said the regulator was leaking. These two service calls cost me $278 to confirm that the regulator was leaking.
Mike then came out to replace the regulator. He didn’t replace it, saying that he only needed to replace the red plastic cap covering the unused orifice.
After a day or so, the regulator was again leaking. I had the gas company check the appliance once more and he confirmed that the regulator was leaking and red tagged the oven for the third time. This cost me another $150. So, I have spent $428 to confirm that VIA did not do their job (i.e., replace the regulator). Whirlpool is now sending a different repair company to replace the regulator.
Overall Experience
John Mesher
Clarksville, Delaware
07/28/2022
The gas company red tagged my over because the regulator was leaking. Fred said that the gas line was leaking and that I needed a plumber. The hired a plumber who confirmed that the regulator was leaking. I then called the gas company back which again said the regulator was leaking. These two needless service calls cost me $278 to confirm that the regulator was leaking.
Overall Experience