"Cx complaint that the unit is running too long and making noise. I inspected the unit to confirm the complaint. The compressor run time is normal, I reiterated what SD told her. I also explained why it runs longer, she understood. The noise is the evap fan. The cx is comparing her experience with her last fridge, I explained to her how the unit's fan is working as designed. The unit is good to go."

Cx was not home and did not answer the phone (office called). I did not diagnose the unit.; saved tckt

"cx complaint unit is running all the time and said v from office said i have a part to install. infomred cx i do not have any parts and its normal for unit to run longer. i then looked over unit again cabinet does have some gaps in it so used some silicone and sealed all gaps. i then used some more insulation and put it on the condenser line on compressor and it helped some. compressor and fans sound good. unit is good to go; ordrng 1 w11553819 (insulation SDV/S), used 1 w11553819 (insulation SD V/S) from stock"

Cx complaint that the unit is leaking water from the back of the unit. I inspected the unit to confirm the complaint. I ran a quick cycle and found the water coming from the drain tube area. I sold the part to the cx. He said he will install it himself. I did not install the parts. I collected the payment for the part.