Service History - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD02

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 05/10/2023

installed both ordered parts and restored power. cycled IM and valve activated but no water flowed. found fill tube blocked with ice. removed ice and tested again. IM filled. tested water dispensor it is working fine. no leaks anywhere. unit working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JW3

Near Chesapeake, VA 23325

Zachery R.

Job Details: 05/10/2023

"cx complaint burners are getting hot, checked unit, come to find loose connection on l2. secured all connections on terminal, tested, unit working as designed."

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Hampton, VA 23661

Justin W.

Job Details: 05/10/2023

cx complaint unit not washing correctly. checked unit to find during test grinding coming from gearcase. no oil visible at bottom of gearcase. ordering parts needed for repair; ordrng 1 W11454741 (gearcase) and 1 WPW10006384 (belt) and 1 W10721967 (clutch) and 1 285565 (agitator) and 1 WP3355758 (cap) and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 05/10/2023

Removed and replaced the start device and capacitor tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Warrenton, VA 20187

Ezra M.

Job Details: 05/10/2023

"no ice , unit storing error e5, thermistor , ordering ice maker.; ordrng 1 W11658802 (ice maker)"

We serviced a

IKEA MICROWAVE

Model IBMS1455WS0

Near Fairfax, VA 22030

Tanner B.

Job Details: 05/10/2023

"Found the start button failed , pulled console to replace button/ holder .. when pulling console the other holder for cancel button failed .. replaced the start button .. need to return to install other holder; ordrng 1 w11116990 (holder) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Bel Air, MD 21014

Neil H.

Job Details: 05/10/2023

REPLACED THE CAP UNIT WAS ONLY HUMMING UNIT WILL WORK AND RESPOND IN DIA BUT NOT IF TYOU SELECT REGULAR CYCLE ORDERING NEW CONTROL; ordrng 1 W11603811 (Whirlpool Washer Control Board)

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Portsmouth, VA 23704

Zachery R.

Job Details: 05/10/2023

"replaced both parts, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Rockville, MD 20852

Brian F.

Job Details: 05/10/2023

"Cx states DW door falling, tested and confirmed. Found left hinge spring came unhooked from hinge, reconnected spring to hinge, door now opens and closes properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Woodbridge, VA 22193

Tanner B.

Job Details: 05/10/2023

"front rail warped , preventing door from closing .. needs rail ..; ordrng 1 W10905882 (rail)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, VA 23464

Austin D.

Job Details: 05/10/2023

cx complaint unit is not cooling still. checked the iunit and found no gas in the system. so i added nitrogen and lloked for a leak. found a leak coming from the cabinet. used bubles to verify. called techline and took a photo for proof. called and sent in photo. was told unit is deemed unrepairable due to a leak in cabinet that is not serviceable. updated the cx.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Springfield, VA 22153

Demonte S.

Job Details: 05/10/2023

"Inspected the unit. Found that the cx is saying that the Washer is making a clunk noise while in use. Ran Service Diagnostics on the unit. Error Codes are F0E5 = Off Balance Load. Checked the suspension to the Basket. Suspension is good. F0E7 = Clothes was washed on the Clean Washer Cycle. ( Advised to the cx doesn't try to Wash clothes on this cycle. ) Started a Service Diagnostics Cycle. Loud clunking noise. Checked under the unit. Gearcase oil is everywhere. Unit will need a Motor, Gearcase, Capacitor, Belt, Washplate, Actuator & Splutch. ; ordrng 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W11283592 (Whirlpool Washer Drive Motor) and 1 WPW10006384 (Whirlpool Washer Drive Belt) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11481722 (Whirlpool Washer Shift Actuator) and 1 W10752283 (Whirlpool Washer Washplate)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near California, MD 20619

David J.

Job Details: 05/10/2023

CX complaint unit keeps throwing error code for pressure switch failure. After previous text visit he had found this unit. Needed a new control and pressure switch. Arrive today with a second technician to remove dryer off of washer. Remove power and lid from washer and replaced control along with pressure switch. Ran diagnostic cycle And checked for error codes and had none present. Ran load of towels for customer to test unit unit is working as intended. Job complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Dover, DE 19901

Taylor F.

Job Details: 05/10/2023

Replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Wrightsville, PA 17368

Drew B.

Job Details: 05/10/2023

cx complaint that uni8t is not spoinning clotnhing out... again when arrived ask cx about wrrnty they went to grab papers and it stated extendy wrrnty but when they called wp they dispatched as oow... hence the ms# infromed cx on how to go about setting unit up for proper wrrnty diaptch no work today.. infromed cx on process mopving forward will wait to hear from them.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Portsmouth, VA 23701

Zachery R.

Job Details: 05/10/2023

"upon arrival unable to locate unit, spoke with rtm, lowes will only hold a defective unit for 21 days."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lusby, MD 20657

David J.

Job Details: 05/10/2023

Cx complaint unit is leaving clothes wet. Arrived today and inspected unit and verified complaint. Ran diagnostic and found long fill error. Cleared codes and ran test cycle and unit completed cycle. When unit was in test cycle I found cold valve was not running correctly and little water was coming out. Powered off unit and removed inlet valve and found clogged cold valve. Cx is on well water. Replaced inlet valve and tested now have proper flow. Ran factory calibration. Unit is now working as intended. Job complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Waldorf, MD 20602

David J.

Job Details: 05/10/2023

"CX complaint timer does not move when dryer is running. Arrived today and verified complaint. Found on any type of drying method whether it be sensing timed or air cool. Timer does not move position and dryer is stays running. Door switch is working properly and does shut off. Inspected connections and found everything connected correctly. Ordering timer for return visit. Part is temporary out of stock, so could not reschedule with customer. Will come back one part arrives.; ordrng 1 W11566735 (Timer)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 05/10/2023

Unit is no longer at store spoke with RTM

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Middletown, PA 17057

Fred G.

Job Details: 05/10/2023

cx complaint when running unit the house smells like gas. inspected unit and first checked air flow and found it to be very weak. I used combustable leak detector and found no gas leaks at gas line going into unit. I did find gas detection at exhaust vent while running. i found vent is clogged and exhaust is not exiting building and is coming back into the unit. i found where the exhaust exits the house and I was unable to get to it due to the height. looks like a bird has made a nest inside. I advised cx to get vent cleans to fix issue of smell. unit checks good.; ordrng 1 looklook

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Clayton, DE 19938

Frederick R.

Job Details: 05/10/2023

CX complaint is WM leaking left front. Inspected and found tub ring defective and water dripping down over by fabric softener dispenser. Repaced tub ring from pre-id. Unit is now repaired according to service pointer. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rockville, MD 20852

Roberto I.

Job Details: 05/10/2023

"Replaced parts, ran acalibration cycle and then a test cycle. The unit worked as designed. Collected $110."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Virginia Beach, VA 23455

Carl A.

Job Details: 05/10/2023

"cx complaint of lower oven not heating or holding correct temps, took 3 highs and 3 lows to find unit reading 309 put unit in diag and the temp probe reaing 381 upper over reading 81 ordering parts and needing a 2nd tech for repairs; ordrng 2 W11598120 (Probe, Sensor)s and 1 Look/Look"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 05/10/2023

installed control and IM. restored power and tested IM. still very little water flow. same with water dispensor. iremoved the filter and flow looks perfect to dispensor and IM. valve is not needed. advised cx to replace filter. unit is set to recomneded temps. working as desgined.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL306ESS01

Near Baltimore, MD 21218

Alexander D.

Job Details: 05/10/2023

"cx complaint unit may be leaking, water stain in ceiling under unit down stairs, pic saved. before starting noticed cabinet paint chipping from top cover rubbing on cabinet, cx is aware already. pulled unit out. only signs of leak i can find is a brown stain under filter housing but its completely dry, pic of cutout saved. no streaks on back of unit around any waterlines. supply line and shutoff valve look good. heard icemaker fill while unit was pulled out on my mat and after pusing unit back in, my mat was completely dry. advised cx it doesnt appear leak is coming from unit and only thing i could suggest replacing would be filter housing because of the brown stain on floor but i dont think its an issue because my mat was dry. quoted 325.08 for replacing housing, cx declined repair."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Spring Grove, PA 17362

Sal R.

Job Details: 05/10/2023

"CX complai t is that the icebin will not come out of the door. This is the 2nd time this has happened with 2 sperate icebins. I am unable to remove the bin. I belive it to be a defect in the LH door. I am ordering 1 LH Door (W11254957) and will use icemaker on return visit. I have informed CX that the door will direct ship to the home in 6-8 weeks. CX will inspect and call office to set a return date once door arrives. I collected $720.18 for new door, icemaker ,shipping charges, and taxes. Servic e and labor charges are covered under VIA 30 Day warranty.; ordrng 1 W11254957 (LH RC Door.) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/10/2023

Cx complaint is that the unit is not starting a cycle. Upon arrival I found no error codes. I tehn entered diag mode and ran the diag cycle. The unit was able to run the cycle but the lid latch did not indicate that it was activated. I then exited diag and the lid latch attempted to latch while the unit was off. I am ordering the control and lid latch. Please contact cx when the parts are avalable to schedule the return visit.; ordrng 1 W11626074 (Control) and 1 W11513248 (Lid Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Charlottesville, VA 22903

Kyle A.

Job Details: 05/10/2023

Cx complaint of unit not cooling. Did confirm failed defrost thermistor. Changed thermistor and unit is now as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Cartersville, VA 23027

Kyle A.

Job Details: 05/10/2023

Replaced evap and compressor and charged unit after leak testing. Unit is now as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near York, PA 17404

Drew B.

Job Details: 05/10/2023

removed both parts installed new ones and pulled 30 in vac for 20 mins held 30 in vac see pics.. and filled to required grams and allow 24hours to cool. and no signs of leaks or issues.. unit checks good from present observations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBB03

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/10/2023

i was able to access unit and replace the control and control harness as per previous visit. programmed control and found unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Virginia Beach, VA 23453

Branden R.

Job Details: 05/10/2023

cx complaint middle shelf will not hold . checked unit and found linner dented not allowing shelf to click and hold in place . called techline to document and was advised they will contact cx on what they will be doing for unit .

We serviced a

MAYTAG DRYER

Model MEDB955FC1

Near The Plains, VA 20198

Ezra M.

Job Details: 05/10/2023

"sqeaking noise during cycle. replaced idler pulley and rear rollers, tested, sounds normal"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/10/2023

cx complaint unit is not cleaning dishes. inspected unit and entered diag and found f4e3. found 8.4ohms from wash motor. I also found 119.4vac from control. unit needs sump assy. tried to replace sump and found part in box is not part needed. wrong sump. ordering sump and once in please reach out to cx and set up a return visit.; ordrng 1 W11665769 (sump and pump) and 1 looklook

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Timonium, MD 21093

Neil H.

Job Details: 05/10/2023

CX COMPLAINT THE UNIT NOT CLEANING PROPERLY FOUND THE UNIT HAS NO ERROR CODES AND THAT THE UNIT HAS BUILD UP IN THE CORNERS AND ON THE TRACKS IT'S BEEN A WHILE THE CX HAS CLEANED UNIT RECOMMEND CLEANING AND FOUND MOTOR AND SPRAYER STRONG AND UNIT PASS THE SLIGHT BUILD UP IN THE CORNERS UNIT IS CLEAN $120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Highspire, PA 17034

Cody H.

Job Details: 05/10/2023

"Was able to access unit and replace parts per previous visit. Found door had different water fitting size and had to use VS wpw10271540 fitting to correct issue. Heated new gaskets to ensure proper fit, unit now works as designed, no further work needed.; ordrng 2 wpw10271540 (ch vs)s, used 2 WPW10271540 (1/4-5/16 JOHN GUEST) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/10/2023

cx complaint unit is shaking all over. inspected unit and entered diag and found f0e5. cleared code and ran auto test and found unit did finish with out issue empty. tested suspension and found it to be faulty. qouted cx for repair and cx declined. charged cx only for service call $120

We serviced a

KITCHENAID ICE MAKER

Model KUIC15POZP2

Near Williamsburg, VA 23185

Orbie

Job Details: 05/10/2023

"cx complaint unit not making ice. checked unit. sounds like compressor not running while normally on. checked in manual test mode, compressor comes on and plate cooling. called techline spoke with Steve. advised unit needs evap thermistor as unit has been running in manual diag mode with the compressor running and unit never blinked max ice verifying it was sub 4.5* temp. unit needs pump harness with evap thermistor on it for return. cx prefers PM but will be flexible.; ordrng 1 W11126268 (harns-pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Dover, DE 19901

Taylor F.

Job Details: 05/10/2023

Cx complaint is moisture inside the RC. Found the filter housing to be dripping onto the top shelf causing excessive humidity in the RC and FC. Checked all door gaskets and all were sealing good. Pulled out filter and put it back in and found the housing no longer leaks. Tested several times. Unit is working as designed. Job is complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Ocean Pines, MD 21811

Michael E.

Job Details: 05/10/2023

"Replaced control as per previous diagnosis. Tested and control is blinking in and out. Disconnected vent motor and tested and contriol is now working. FAE2, FAE3, F7E1 error codes. Tested and unit not washing. Replaced pump and motor and tested. Unit is now working but vent motor still needs to be repklaced. I left vent unplugged. Ordering vent fan motor. Cannot reschedule due to CX not sure when will be back to this house.; ordrng 1 W11414073 (vent motor)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Fort Washington, MD 20744

Shane B.

Job Details: 05/10/2023

"cx complaint is the unit displaying an error code when using the oven. when i arrived cooktop was in use. i checked for codes and found F1, F2. cleared code and ran a bake cycle. F1 returned before it preheated. i found outlet is wired properly. ordering control board for return. schedule when part is available.; ordrng 1 W11620481 (control board)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Centreville, VA 20120

Richard B.

Job Details: 05/10/2023

"CX complant. Washer leaking . Inspected unit and found some drip marks on inside of rear of cabinet below the inlet valve. Installed new valve , Leveled unit and tested . Not leaking . Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Mechanicsville, MD 20659

David J.

Job Details: 05/10/2023

Cx complaint oven turns off after getting to temperature. Arrive today inspected unit and could not verify complaint. Asked customer to explain to me what they were noticing. They had stated when the oven comes on and gets to current temperature to bake element cuts off and then comes back on. I explain to her thats how the unit is supposed to work. I explained that it finds an average temperature so the element will cut on and off to save power. Tested all functions of unit. Unit is working as designed job complete

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ00

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 05/10/2023

"Removed and replaced the control, start device, and capacitor also the evaporator fan motor tested for proper use unit now functions Normally"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHB

Near Alexandria, VA 22310

Robert W.

Job Details: 05/10/2023

CX Complaint is the unit is tripping breaker. Inspected unit and found unit console not responding lights come on but nothing is happing or respionding. Ordering Console and control; ordrng 1 W11230393 (control)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LB1

Near Alexandria, VA 22310

Robert W.

Job Details: 05/10/2023

"Cx Complaint is pitting in cooktop glass and small crack after use. Inspected unit and found pitting in the cooktop glass under side of cooktop caused cooktop to crack, Replaced and unit is working properly."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Woodbridge, VA 22193

Richard B.

Job Details: 05/10/2023

"CX complant. Washer dosent start when starting. Inspected unit and found no error codes in diagnostics. CX stated she holds the power button and then holds the start button and the delay of the unit starting, stops machine. . Ran a test wash , Unit powers on . then when hitting the start button all lights progressively light up and unit starts cycle by sensing , then rotating slightly , then lid locking and then filling and starting rotation . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB00

Near Portsmouth, VA 23701

Zachery R.

Job Details: 05/10/2023

"cx complaint no cool, checked unit, come to find start device not seated to compressor, seated start device, tested, unit is forming a frost pattern. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Severn, MD 21144

Robert L.

Job Details: 05/10/2023

"installed new transmission, recalibrated unit now working fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 05/10/2023

"Replaced the locked uo compressor with a new one. Vaccumed down, held a vaccum. Filled with 48oz r600. Unit started buidling a frost pattern. Advised customer allow 24hrs for temps to stabilize. Unit is now working properly."

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Dale City, VA 22193

Tanner B.

Job Details: 05/10/2023

arrived a few minutes before end of time frame and cx answered the door and stated it was too late for her and to reschedule / wants a new unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs321sdhw08

Near Virginia Beach, VA 23451

Lucas R.

Job Details: 05/10/2023

"cx complaint intermittent noise, checked unit fc temp at -3, ff 35, unit pulled upon arrival, adjusted condenser, unable to duplicate noise, removed evap cover, per cx noise is from evap fan, possible issue with bushings in fan, insulated evap compartment, ordering fan. expart; ordrng 1 W11559968 (motor evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW03

Near Virginia Beach, VA 23455

Lucas R.

Job Details: 05/10/2023

"replaced drier and installed coupler, pressurized, found leak at evap, replaced evap, vacuumed 20 min. charged, pressures at 10 L, 200 H, flushed system, vacuumed again, pressures at 0 L 125 H, frost forming, advised cx to monitor, unit working as designed.; ordrng 1 WPW10383615 (thermistor lr/vs), used 1 WPW10383615 (THERMISTOR lr/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Maryland City, MD 20724

Leon

Job Details: 05/10/2023

replaced both rc and fc doors tested unit doors open and closed smoothly IM and water worked as well

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Great Falls, VA 22066

Simon

Job Details: 05/10/2023

Cx complaints door not leveling and unit not cooling .LEFT door gasket replaced door leveled .extension DRIAN pipe replaced as CX REQUESTED .SZ

We serviced a

JENN-AIR OVEN

Model JJW2427IL00

Near Washington, DC 20015

Samuel R.

Job Details: 05/10/2023

"replace parts, checked all connections and everything checked out good.unit is now working properly"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 05/10/2023

"cx complait is the unit being completly dead, not powering on. confirmed complaint. pressed power and nothing happened, cant enter diagnostics. outlet is wired properly and control is getting 125vac. i have no votage from control to UI. unplugged everythign from board but still no power. ordering control baord. schedule when part is available.; ordrng 1 W11626074 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Manassas, VA 20112

Richard B.

Job Details: 05/10/2023

"CX complant Not cooling. Inspected unit and found heavy frost on evap cover , Found heavy frost on evap , Thawed out both , Found heater connection disconnected and not defrosting. . Reassembled unit and unit is cooling but will need heater aassembly . Not iin stock. Further work needed. RB; ordrng 1 W11650662 (heater)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Brunswick, MD 21716

Ricky E.

Job Details: 05/10/2023

"w11462458 150.18, w11460962 78.75, labor 120.00, shipping 15.00, tax 13.74... the unit was giving a 6-1 error. this shows as a comm error between the ui and control. the unit wouldnt go into diag.. the customer is unsure about the repair.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Sterling, VA 20164

Christian C.

Job Details: 05/10/2023

"Cx complaint damage to RC liner, scratch to left door, and missing shelves. Cx says they do not want to get unit fixed. Advised to call whirlpool customer service. If cx calls back to get unit repaired order LW11255360-FC door, W11449890-shelf, W11162443-drawer, and W11368751-drawer holder."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Lovettsville, VA 20180

Ricky E.

Job Details: 05/10/2023

"the customer stated that the unit has started to drop cooling at times. on arrival i tested temps and fnd the unit at 7 and 40. this is in spec, but the customer has seen temps as high as 47 in the ff section.. test 56 shows E0, no error... the compressor when turning on is straining... unit needs the compressor; ordrng 1 W10276644 (compressor) and 2 2callcount (2 call count)s"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Woodbridge, VA 22191

Robert W.

Job Details: 05/10/2023

CX Complaint is the unit is making noise. Inspected unit and found idler making noise also the wheel is making a vibration noise and the compressor fan making a rattle noise. Ordering idler and wheel will use compressor fan on return.; ordrng 1 W10837240 (Idler) and 1 W11573366 (Wheel)

We serviced a

WHIRLPOOL WASHER

Model WFW9620HBK

Near Washington, DC 20002

Samuel R.

Job Details: 05/10/2023

cx complaint unit bellow is loose.inspected unit and found bellow clamp to be missing found clamp and imstalled clamp.unit is now working properly

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Leesburg, VA 20175

Ken M.

Job Details: 05/10/2023

"Customer complaint is that the hood fan does not automatically turn on and the hood light is not working. Customer had already tried replacing the bulb. Found the bulb they had just put in burnt out. Ordering control, socket, and bulb.. Hood fan works when manually started. Sensor that tells the fan to turn on is replaced with a thermistor on the control being ordered.; ordrng 1 W11342846 (control) and 1 W10210871 (holder,lamp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Newport News, VA 23602

Justin W.

Job Details: 05/10/2023

cx complaint unit not cooling. checked unit to find brown wire arced to evap fin and unit not defrosting. confirmed no ss damage from arced wire. cut off end and mullinex connector added length of wire and wire connectors to bypass mullinex until new part arrives. unit will work until new part arrives.; ordrng 1 W11650662 (heater)

We serviced a

MAYTAG FREEZER

Model MFW2055FRZ00

Near Norfolk, VA

Lucas R.

Job Details: 05/10/2023

"upon arrival cx unit started making ice, temps at 5 and 42, removed ice block, unit has full frost pattern, found evap fan struggling, verrified 120 vac to evap fan, fan intermittently hanging up.; ordrng 1 WPW10464673 (motor-evap)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Silver Spring, MD 20906

Brian F.

Job Details: 05/10/2023

"Cx states items in RC freezing, inspected and confirmed. Informed cx RC is overloaded, damper and air flow channels blocked with food. Advised cx to store less food in RC, keep items away from damper and back wall. Unit leaning forward, adjusted feet to level. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUB35X24HZ02

Near Silver Spring, MD 20901

Brian F.

Job Details: 05/10/2023

"New door was damaged out of box, reordering door.; ordrng 1 W11369466 (door assy reorder)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/10/2023

"the client complains that the dispenser softener leaks because is broken under, inspected unit and confirm issue, the drawer is crack and leaks, replaced part, unti tested and works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/10/2023

"cx complaint unit leaking, checked unit, come to find water supplied lines cross threaded. removed and inspected threads, threads are good, secured hor water supply, tested, no signs of any leaks, unit working as designed. advised cx to run a cycle and monitor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Vienna, VA 22181

Tanner B.

Job Details: 05/10/2023

"Inspected the units fc /rc door seal .. the gasket is sealing against cabinet , no air leaks from seal.. there is no frost in fc.. found the im not producing ice in timely manner... measured temp at -2 degrees F.. probably dropping a couple more degrees .. Replaced IM assembly and ran test mode.. harvested and filled..informed cx to let unit make ice for 24hrs and not tio use it to verify opeartion.. and keep in mind using alot of ice it will not keep up sometimes .. leaving door that was shipped to cx on front porch , didnt need to use it ..; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Richmond, VA 23227

Chris B.

Job Details: 05/10/2023

cx comp unit states f8e4 insp unit found water line loose and dripping into drip pan causing f8e4 code seated water line insp for leaks cleared code tested unit no errors stored at end of diag cycle collceted 120 sc cc cx satted she will be calling in with recite within warranty to collcet refund

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Silver Spring, MD 20906

Brian F.

Job Details: 05/10/2023

"Cx states unit won't start cycle, tested and confirmed. Found cycle selector knob defective, knob spins but won't adjust timer. Informed cx knob is temporarily out of stock.; ordrng 1 W11675852 (knob)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hanover, PA 17331

Sal R.

Job Details: 05/10/2023

"CX complaint is that the nunti has lost cooling in the FC . I found that the Evap has a leak. I am ordering 1 sealed system repair. I am orderign all SS parts. Unit will need a 3 call count for return visit and LOKRING is requirred. Once the parts are avalible, please ahve someone formt eh office call to set a return date.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupling 4 @ tribs) and 1 W11504430 (coupling 6 @ tribs) and 1 W11506619 (coupling 33 @ tribs) and 1 W11109499 (drier filter) and 1 W11504445 (coupling @8 tribs) and 1 W11504447 (coupling @ 7 tribs) and 1 W11579351 (evap 2 @tribs) and 1 lokring (lokring) and 1 3callcount (3 call count)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS

Near Bluemont, VA 20135

Danny R.

Job Details: 05/10/2023

cx states water comes in and icemaker doesnt work and not cooling right found evap cover frozen and icemaker not working i found harness in door open found serive ppointer on icemaker and evap cover .; ordrng 1 W11332011 (control) and 1 W10888882 (icemaker) and 1 W11167902 (evap kit) and 1 W10849516 (door)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 05/10/2023

As per previous tech was able to access unit and replace harness. Lifted feet to give more space. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model KUDI02IRBS1

Near Kensington, MD 20895

Roberto I.

Job Details: 05/10/2023

"Cx complaint at the end of the cycle fresh water overfilled in the tub and leaked on the floor.Ran test mode, no errors. Filled and drained water several times with no issue. Float switch tested ok. Ran a test cycle, no leaks at all. Possible issue with inlet valve or controll board or both. Quoted tepair $477.68 with $125 labor for control board WPW10084141 and inlet valve WPW10158389 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 WPW10084141 (control board) and 1 WPW10158389 (inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Hampton, VA 23666

Justin W.

Job Details: 05/10/2023

cx complaint ice maker not working. checked unit to find ice maker currently working. found vent in back blocked causing slow to no ice production. advised cx to leave vent unblocked and call us back if unit stops working again. tested unit working as designed

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near Frederick, MD 21702

Ricky E.

Job Details: 05/10/2023

"W10779716 63.68, WPW10586735 297.10, labor 120.00, shipping 15.00, tax 21.65... customer stated that the unit will not hold temps, and takes long time to heat. fnd a blown element and a faulty control.. customer unsure about the repair..."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Baltimore, MD 21229

Emmanuel R.

Job Details: 05/10/2023

Found the bolt for the splutch has back off causing pulley to hit the guard.Inturn making a bunch of noise and putting strain on other components. Replaced splutch belt hub and agitator.Test unit.Unit is now working properly.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW

Near Midlothian, VA 23112

John P.

Job Details: 05/10/2023

Installed shield.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Annandale, VA 22003

Robert W.

Job Details: 05/10/2023

Cx complaint is the finish is peeling. Inspected unit and found the front panel crome piece is peeling the finish away. Door gasket is allowing to much heat out which is taking away the finish on trim. Ordering trim and door gasket; ordrng 1 W11564642 (Trim) and 1 W11562931 (Door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM

Near Richmond, VA 23225

Joseph D.

Job Details: 05/10/2023

Replace failed to door switch unit working properly; ordrng 1 W11384469 (Switch van stock)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23223

Chris B.

Job Details: 05/10/2023

opened valve to find wrong part reordering valve; ordrng 1 W11513255 (valve)

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Lititz, PA 17543

Justin L.

Job Details: 05/10/2023

As per previous visit was able to access unit and replace part. tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL OVEN

Model KSEG700ESS6

Near Towson, MD 21204

Shane M.

Job Details: 05/10/2023

"cx complaint the unit isnt starting bake cycles. found F2E1, stuck key on bake & 1,2,3. ordering console.; ordrng 1 W10915661 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Hockessin, DE 19707

Frederick R.

Job Details: 05/10/2023

CX complaint is WM wont advance cycles. Inspected/tested and unit works in diagnostic cyles as well as indiviual testing. Based off CX complaint Im ordering control and lid lock. bot parts in stock. Spoke to CE. Scheduled CX for this Friday 5/12. AM APPT; ordrng 1 W11608056 (control) and 1 W11307244 (latch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Potomac, MD 20854

Roberto I.

Job Details: 05/10/2023

"CX complaint upper rack wont stay on upper position.Tested rack, it worked ok to me. Removed and inspected adjuster, found nothing wrong. Unable to replicate any issue, the rack worked as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23608

Justin W.

Job Details: 05/10/2023

cx complaint slight cleaking noise. checked unit to find nothing in blower housing. checked to find motor has metal piece that is coming off causing sound during use. ordering motor and blower wheel to complete repair.; ordrng 1 279827 (motor(4 upper marlbaro)) and 1 WP694089 (blower wheel)

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ02

Near Charlottesville, VA 22911

Kyle A.

Job Details: 05/10/2023

Found cx icemaker jammed. Replaced icemaker but will need to return to replace torn gaskets.; ordrng 2 W10830055 (Gaskets)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Crofton, MD 21114

Dustin F.

Job Details: 05/10/2023

"Replaced all parts then calibrated and tested unit, unit now working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Baltimore, MD 21213

Alexander D.

Job Details: 05/10/2023

"upon arrival cx son said theres nothing wrong with unit, his sister is overloading it so it cant spin all the water out of the clothes. he also mentioned they have extended warranty. advised cx if i didnt get any contract info dispatched to me and if i diagnose unit i would have to charge for everything. cx declined service since unit is working fine for him. advised cx that if we need to come back to service unit, make sure they contact contract company to get warranty info dispatched to us. no service provided, no money collected"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS1

Near Richmond, VA 23229

John P.

Job Details: 05/10/2023

CX complaint unit not working checked unit found bake element had thermal event and cooling fan making noise.Quoted CX:W11107275 $118.28 fanW11099784 $225.67 control W10779716 $63.68 element $200 labor$15 shipping

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Leesburg, VA 20176

Ken M.

Job Details: 05/10/2023

"Customer complaint is that the ice maker is forming blocks of ice in the ice bin, ice maker is leaking. Ran test 120 and the ice maker cycled properly. Ran test 97 and the ice maker started leaking between the mold and drive assembly. Ice maker mold has failed, ordering ice maker.; ordrng 1 W11646196 (ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Charlottesville, VA 22902

Kyle A.

Job Details: 05/10/2023

Found leak at ff evap. Replaced drier and added coupler will need to return with second tech and ff evap as it was not with me; ordrng 1 W10552972 (Compressor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Odenton, MD 21113

Shawn D.

Job Details: 05/10/2023

"opened system and seemd full of r600, confimred compressor only buzzes when runs. rpelaced the compressor coupler drier then vacumed unit down and filled to recomended and started cooling. unit is good"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Tysons, VA 22102

Jason A.

Job Details: 05/10/2023

CX complaint WASHER wont start cycles & tub is shaking. Replaced suspension & replaced control & console. Level unit. Calibrate & ran test wash > 305 > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Boiling Springs, PA 17007

Fred G.

Job Details: 05/10/2023

"arrived at cx home and found cx said the FC was not cooling as it should. i took FC temp while replacing the IM and ice box fan. I found the FC was 21 degrees. removed FC evap cover and found ice ball at the cap tube. unit has a leak in the SS. unit needs compressor, dryer, RC evap, 3 call count, 3 process stubs. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (filter/dryer) and 1 W11492867 (RC evap) and 3 W1506635 (process stub)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Sterling, VA 20164

Christian C.

Job Details: 05/10/2023

Cx complaint unit lights are dim. Inspected unit jumped FC led and top leds are now working. Jumped top left side led and others lit back up to normal. Ordering 2 led modules. Cx paid in full.; ordrng 2 W11601310 (led module)s

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Newport News, VA 23608

Justin W.

Job Details: 05/10/2023

cx complaint unit not working. checked unit to find no error codes ran component activation. unit working as designed checked gearcase to find no oil leaks. cx showed video and error code f5e4 showed on video. notified cx to use unit if it happens again unplug unit wait then plug unit back in open lid then close lid and try again if that does not work for her to call us back cx agreed.

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