We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/21/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, VA 23235
Chris B.
Job Details:
11/21/2023
cx comp unit will not wash dishes insp unit conf cx c omp find f4e3 stored motor failure and f7e1 heater error found when in test mode after unit has filled when open and closed door can feel shimmy but not pump unit will need sump to complete repair cx satted she had to leave for babysitter reason i could not install sump collected cx 257.49 sump W11025157 and 15.45 tax
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near ,
Shawn D.
Job Details:
11/21/2023
"cx complaint unit is leaking said she thought is was coming from sump pump that was just fixed and rpelaced but ran loads and had water under unit. i inspected unit then checked for errors and had none, service cycle completed with no leakssump pump hole filling up. i then ran clean wahser and let washer fill up high and drain it and hole for sump was about to overflow so unpliugged and showed cx sump pump is still having issues and will be calling company back to fix. i did adjust rear panel is was rattling and i told cx if still having issues after sump pump gets fixed to call us back. unit is good to go"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23235
Chris B.
Job Details:
11/21/2023
cx comp unit will not lock lid insp unit conf cx comp found latch not catching door unit will need catch to complete repair; ordrng 1 W11670519 (latch)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/21/2023
"cx complaint of unit displaying error code LF,checked unit to ffind the folowing error codes F0E3,F7E5,F8E1,F2E1,inspected unit futher to find that the water vavles had internal failed,also that door not locking due to hinges pushiing lid up ,also found play in agatior as well as oil leaking from gear case ordering parts needed for repairs; ordrng 1 W11256781 (lid) and 1 W11165546 (valve) and 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W11393685 (Motor Stator) and 1 W10734521 (slider) and 1 WP8563965 (Lid Left Hinge) and 1 WP8572974 (lid hinge)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Chesterfield, VA 23838
John P.
Job Details:
11/21/2023
Installed support tested working as designed
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Stafford, VA 22554
Tanner B.
Job Details:
11/21/2023
"Installed new lower, belt and clutch . tested unit . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/21/2023
Cx complaint unit is not working properly inspected unit found cx isn't loading unit properly cx states she was washing sheets and they kept balling up and causing a off balance load educated cx on proper loading and usage tips unit is working properly educated on on proper use charged 139.00 for service call
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
11/21/2023
"cx complaint unit beeping and will not completre cycle, checked unit, unit displaying 10-1 vent wax motor fault, 8-2 inlet valve electrical fault, 8-4 float switch reading open, and 4-2 heater open. checked heater, heater reading open, wax motor reading out of range, come to find defective valve, replaced valve, float switch is good, raised front feet, called techline, spoke with chris. ordering parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11410066 (control) and 1 W11412300 (dispenser) and 1 W11649995 (vent motor) and 1 W11537778 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details:
11/21/2023
Removed and replaced stripped filter fill tube tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Norfolk, VA 23502
Zachery R.
Job Details:
11/21/2023
"cx complaint warm rc, checked unit, fc at 0 degrees, rc at 44 degrees, come to find airflow blocked by ice build, due to unit not being leveled. cleared frost build and leveled unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Henrico, VA 23294
Thomas B.
Job Details:
11/21/2023
Cx complaint unit is not working properly inspected unit found cx is not balancing loads properly cx had example load she had done found the clothing Very Absorbent educated cx on proper use and care tips for loading educated on proper weight balance ran error codes one for off balance load ran auto test passed without issue ran recalibration cycle unit is working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Clinton, MD 20735
Shane B.
Job Details:
11/21/2023
"cx complaint is the unit freezing food in the RC section again. cx said it worked for a month or so then they had to change temp settings to warmest in both sections to get unit to stop freezing food. when i arrived unit was set to warmest in both sections. my prob shows 40/2. compressor is pulling .70amps. called techline. they said the amp draw is low, may be a sealed system issue. they had me check frost pattern, it looks weak in middle and top. we checked thermistors at the board. found them in spec. they advised unit could have the beginnings of a SS issue as well. ordering compressor and evap. parts and labotr covered fo r5 yrars. cx paid service call.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Moseley, VA 23139
Joseph D.
Job Details:
11/21/2023
Replaced switch and unit now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Yorktown, VA 23693
Lucas R.
Job Details:
11/21/2023
cx complaint criper shelf falling out. check unit found wheels not gaiding. slef defectiv order parts; ordrng 2 W11243759 (shelf-glas)s and 2 WPW10346891 (slide)s and 2 WPW10346890cx (slide)s and 2 W11257202 (pan)s and 2 WPW10396909 (front-pan)s and 4 WP8281136 (screw)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Baltimore, MD 21212
Shane M.
Job Details:
11/21/2023
cx complaint the unit touch panel isnt working properly. could confirmed. cannot get normal to activate. replaced console. unit workn properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Yorktown, VA 23693
Lucas R.
Job Details:
11/21/2023
"replaced all parts ordered, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Washington, DC 20002
Samuel R.
Job Details:
11/21/2023
cx complaint unit is not cooling.inspected unit and could confirm.found evap and condensor fan running.found compressor to be running aswell but would turn on and off at times.amp draw was 0.66 while compressor is running which is off from what amp draw should be. will order compressor.WPW10507886; ordrng 1 WPW10507886 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/21/2023
unit has a locked up compressor will need compressor replaced; ordrng 1 W11614224 (compressor) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Christian C.
Job Details:
11/21/2023
Cx complaint unit door falls without resistence. Inspected unit found left hinge defective. Installed new hinge. Tested door no issues.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Newport News, VA 23602
Orbie
Job Details:
11/21/2023
cx complaint unit not draining. verified complaint. found drain pump humming but not spinning. replaced drain pump. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Bethesda, MD 20814
Israel R.
Job Details:
11/21/2023
"Customer complaint units door are making noises when open. Mostly the RC door. I found the top hinge has lubricant but the middle and bottom hinge does not. I applied lub and tested. Unit is quite unit is back to normal operations.; ordrng 1 W10331031 (Lubricant Ir VS), used 1 W10331031 (Lubricant IR VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRTX5028Pb00
Near Reading, PA 19609
Justin L.
Job Details:
11/21/2023
Was able to access unit and replace parts. Heated gasket to fit unit. Found that there is still a gap at the corner of the cabinet at the center bar. Used a flat edge to verify gap is due to the chasis of the unit. spoke to Drew. unit is being sent for review for exchange and whirlpool will reach out for next steps no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Enola, PA 17025
Cody H.
Job Details:
11/21/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reading, PA 19610
Justin L.
Job Details:
11/21/2023
"Cx complaint unit doesnt always drain and shows f9e1. Was able to access unit and found F2E1 error saved but all buttons passed. Ran through autotest and found it filled, agitated and spun. Unit drained but kept stalling out to to bad impellar. Also possible pressure switch issue so will need control as well. Once approved and in office will need to set return; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Nottingham, MD 21236
Emmanuel R.
Job Details:
11/21/2023
"Cs unit is showing error message H2O, confirmed complaint. I found the wiring harness has frayed on multiple spot, including the drain pump. Unit needs a wiring harness, ordering harness.; ordrng 1 W11590537 (main harness.)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Yorktown, VA 23693
Lucas R.
Job Details:
11/21/2023
"cx complaint unit not heating evenly, checked unit no error codes, heated 2 cups of water at 70 degrees for 1 min. water heated to 115 degrees, power supply to unit dropped to 118 at outlet, called techline spoke with chris advised that output was sufficient, unit works as designed, referred cx to customer service."
We serviced a
KITCHENAID DISHWASHER
Model KBTM384EBS1
Near Baltimore, MD 21212
Shane M.
Job Details:
11/21/2023
"cx complaint broke glass in unit, needed all glass pieces cleaned out unit, i did so, cleaned unit. cx paid svc by card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS20XVMS0
Near Centreville, VA 20120
Richard B.
Job Details:
11/21/2023
"CX complant. No ice and loosing cooling. Inspected unit and evap fan hitting ice. Ordering evap fan and fan blade , Further work needed. Not in stock , RB; ordrng 1 W10850438 (fan motor) and 1 67006337"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ellicott City, MD 21043
Alexander D.
Job Details:
11/21/2023
"upon arrival found cx didnt inspect new basket. inspected basket and found big dent in the side. cx upset that hes been without a working washer for a month and asked to speak to a manager. advised him our office is closed and he can call in the morning but that we had nothing to do with basket getting dented, its a different company that we get parts from and usually fedex or ups that delivers it. installed gearcase, splutch, belt, washplate and spanner nut anyway so cx can hopefully use unit while waiting on another basket. tested unit, spinning pretty good now but still shaking a little. reordering basket. ship basket to shop and inspect before sending out. call cx to schedule return visit once we have good basket; ordrng 1 W11513243 (basket REORDER INSPECT)"
We serviced a
WHIRLPOOL DRYER
Model LER4634EQ2
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/21/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS0
Near Ellicott City, MD 21043
Alexander D.
Job Details:
11/21/2023
cx complaint hole melted in cover in ceiling of unit. inspected unit and verified complaint. took pic of hole melted in inlet cover. ran unit for over 3min and didnt see any signs of sparking or any other kind of failuer. unit is still heating. inside of unit is mostly clean so doesnt seem its from grease build up from cx not cleaning unit but there is a few splatters on ceiling. seems one splatter spot may have gotten too hot and melted cover. called safety to document. safety isnt providing additional coverage at this time. quoted 140.47 to replace inlet cover. cx wants to shop around before having us repair unit. advised service call is good for 30days; ordrng 1 W10533497 (inlet cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Sparks Glencoe, MD 21152
Bernard M.
Job Details:
11/21/2023
"Replaced both parts per previous tech, ran test cycle and unit completed cycle without further issues. Unit checks good"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Ellicott City, MD 21042
Alexander D.
Job Details:
11/21/2023
"cx complaint unit wont power on. inspected unit and verified complaint. found unit getting improper power supply. L1-L2:240v, L1-N:2.4v, L2-N:240v, L1-G:120v, N-G:120v, L2-G:120v. cx electricians were here and watched me test power supply and are fixing power supply. advised cx to call back if issues persist after correcting power supply. cx electricians pulled unit out and put unit on milk crate. if cx calls back, send tech with controls and console"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH2
Near Bear, DE 19701
Taylor F.
Job Details:
11/21/2023
Cx complaint is unit not completing cycles. Found the cx recently had a disposal put in and the plug was never punched out for the drain. Removed plug and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Owings Mills, MD 21117
Alexander D.
Job Details:
11/21/2023
"unit is in newly built house. cx complaint unit intermittently makes loud screech noise. upon arrival, found serial# different than what was dispatched because builders replaced unit for cx multiple times. updated UIS, cx original move in date should keep unit in warranty but cx said his closing disclosure is in a safety deposit box. cx will have closing disclosure for us on return visit. inspected unit and verified complaint. he also has to keep temp settings on max or else ice cream gets soft and milk spoils. found noise coming from icemaker. temps are good at this time and no overfrosting. ordering icemaker, control and rc thermistor. parts in stock. scheduled return visit for 12/11; ordrng 1 W11546935 (icemaker) and 1 WPW10384183 (rc thermistor) and 1 W11558182 (control)"
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near McLean, VA 22102
Christian C.
Job Details:
11/21/2023
Installed mullion and leds. Left RC door still does not fully close by itself. IM makes too much ice.; ordrng 1 W11215550 (Ice maker arm extension) and 1 W10782236 (left RC door) and 1 W10691145 (top left hinge) and 1 W10828686 (bottom left hinge)
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Seven Valleys, PA 17360
Drew B.
Job Details:
11/21/2023
replaced evap and compressor and drier and pulled vac and filled to scale weight and allow time to cool properly collected the ;labor owed.
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Harrisburg, PA 17113
Cody H.
Job Details:
11/21/2023
"cx complains unit is not heating all the time and unit makes loud buzzing during parts of the cycle. Found when unit tries to ignite unit ignitor is making buzzing sound, unit is currently heating but will need new burner assembly and ignitor replaced for repair. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 280119 (burner assembly) and 1 279311 (ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Baltimore, MD 21239
Shane M.
Job Details:
11/21/2023
"cx complaint the rc isnt cooling properly. found completely frozen over evap. found OL thermistor. ordering control box , thermistor, & harness. advised to keep unit off for 24/36 to manually defrost.; ordrng 1 WPW10384183 (thermistor) and 1 W11562214 (harness) and 1 W11666427 (control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2GVEXVD01
Near Thurmont, MD 21788
Brian R.
Job Details:
11/21/2023
cx complaint is he changed the filter and now water is very slow to none out door and now ice is not the same as well. units O-O-W and he knows. tested and checked unit. unit has a leak at the filter housing and leaks out the back. cant turn water on and test without flooding the floor. unit will need filter housing replaced. she said new filter will be here when we come back. husband is out of town and she wants to talk to him first and will call back to schedule. she paid 140 cash for service call.; ordrng 1 WPW10121138 (Filter Housing 78.70)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Timonium, MD 21093
Shane M.
Job Details:
11/21/2023
installed parts. installed new aftermarket filter. flush 3gs of water. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Suffolk, VA 23435
Austin D.
Job Details:
11/21/2023
checked the unit and found that the unit is deemed unrepairable due to the contamination in the system. when i cut the drier out oil was leakign out of it and then i added nitrogen to the system at 140 psi. no flow came out through the cap tube. system is clogged and techline agreed. unit is unrepairable.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV1
Near Timonium, MD 21093
Shane M.
Job Details:
11/21/2023
installed panel. unit working properly.
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Potomac, MD 20854
Roberto I.
Job Details:
11/21/2023
"Replaced parts, resumed power and ran a 350F bake cycle on both ovens. Both units preheated and worked ok"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Timonium, MD 21093
Alexander D.
Job Details:
11/21/2023
"cx complaint oven doesnt heat past 250 and cooktop burners only get warm and dont glow red. inspected unit and verified complaint. found improper power supply. L1-L2:120v, should be 240. L1-N:120v, L2-N:240v, N-G:120v, should be 0. L1-G:0v should be 120. seems N and L1 are reversed in power supply. advised cx to call electrician to correct power supply and call back if issues persist"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/21/2023
i was able to access unit and replaced UI as per previous visit. I found once unit was powered back on I found side leds and pantry lights were flickering. i chased all 6 lights and found when spicing the light came back. i called TL and we chased DC circuits at control and found no shorts to ground. I was told to replace FC evap fan and harness. once approved please reach out to cx and set up a return visit.; ordrng 1 W11452196 (FC fan harness)
We serviced a
WHIRLPOOL OVEN
Model KSGB900ESS4
Near Timonium, MD 21093
Alexander D.
Job Details:
11/21/2023
replaced main harness. tested unit. at first unit gave f1e1 error. cleared that and tried bake and broil. both are igniting now. then unit started giving f3e1 error for warming drawer temp sensor open. all connections secure. warming drawer temp sensor reads 1084ohms. then noticed the pin in the connector on new harness not seated all the way and i cant get it pushed in far enough. pic saved. reordering harness. also ordering control for f1e1 error. also console and display board because the locking tabs on them are damaged and connector unplugs easily. call cx to schedule return visit once we have eta on parts; ordrng 1 W10911847 (harness(REORDER)) and 1 W10913685 (console) and 1 W11128223 (display board) and 1 W11100100 (control)
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Baltimore, MD 21230
Shane M.
Job Details:
11/21/2023
cx complaint the unit isnt getting up to temp. found no glow on ignitor. 120v to ignitor. quote for the repairs $340.31 cx paid in full by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Baltimore, MD 21209
Shane M.
Job Details:
11/21/2023
installed parts. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Petersburg, VA 23803
John P.
Job Details:
11/21/2023
Found 120 in but once starting unit shuts down with load applied issue in control. Ordering control.; ordrng 1 W11603810 (Acu)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Bristow, VA 20136
Daniel J.
Job Details:
11/21/2023
washer when starting cylce makes noise and turns off entered diag f7 e5 shifter failed f0 e5 off balance f2 e1 stuck button water left in detergant tray tilted unit back sign of water from gearcase leaking and damage to rotor stator rusting to rotor sugguest gear case cluth shifter and rotor with stator and washplate customer declined paid sc fee by cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hagerstown, MD 21742
Andrew S.
Job Details:
11/21/2023
Cx complaint is that the unit has stopped making ice again. Upon arrival I found that the cx had changed the filter recently but did run the recommended amount of water thru on install. I entered test 56 and found that it has an E5. I checked the temps in the FC and found it to be at -2 degrees. I also checked the ice box temp and found it to be at 9-10 degrees. I ran test 57 and 45 and the unit harvested and filled without issue. I also ran test 36 and found that the fan is functioning. I ran test 15 and found that optic sensor is functioning. I called TL to document my findings. I am ordering an ice maker. Unit covered under previous 90days. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Perry Hall, MD 21128
Emmanuel R.
Job Details:
11/21/2023
"Cs unit is making a rattling noise, confirmed complaint. I found the gearcase cover has frayed off and it was rattling around underneath the unit. Also made contact with drive belt. Ordering gearcase cover / might need over sized screws, and belt.; ordrng 1 W11239857 (belt) and 1 W11409708 (gearcase cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Norfolk, VA 23513
Zachery R.
Job Details:
11/21/2023
"cx complaint gasket not staying seated, tried fluffing gasket, no luck, replaced gasket, fluffed gasket, same results, ordering fc door to complete repair.; ordrng 1 LW10636409 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ashland, VA 23005
Thomas B.
Job Details:
11/21/2023
Removed and replaced the coupler and drier filled with r600a and tested unit is holding properly unit now cooling and functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/21/2023
i was able to access unit and replace the fc door as per previous tech. unit now checks good.
We serviced a
JENNAIR OVEN
Model JJW9830DBS
Near Arlington, VA 22204
Jason A.
Job Details:
11/21/2023
CX complaint DBL OVEN doors are not closing & falls. Found both hinges over extended. See SDpics. CX paid in full. 6 sets are WPL > JJ; ordrng 2 12002489 (Hinge kit)s
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Seaford, DE 19973
Michael E.
Job Details:
11/21/2023
Thermal fuse and TCO sensors have continuity. Element at 10.9 holms. I found the door switch has failed and is no longer secure. Ordering door switch and 2 screws. Cannot reschedule due to only few left on system.; ordrng 1 WPW10569603 (switch-dor) and 2 WP3395530 (screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Michael E.
Job Details:
11/21/2023
"CX complaint: banging sound. Tested and verified complaint. I found it was the drain line tapping the back of unit. I secured the drain line, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details:
11/21/2023
"installed part and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SNHM06
Near Millsboro, DE 19966
Michael E.
Job Details:
11/21/2023
CX complaint: no cool both sections. Tested and verified complaint. I found evap frosted over. Defrosted evap and found heater plug failed. I replaced the heater with evap harness. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Petersburg, VA 23803
John P.
Job Details:
11/21/2023
Found water leaking from dispenser ordering dispenser ; ordrng 1 W11550898 (Bezel) and 1 W11569112 (Dispenser) and 1 W11590590 (Tub ring)
We serviced a
JENNAIR COOKTOP
Model JGD3430GS00
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/21/2023
installed all ordered parts and tested all burners. all ignited quickly and flames look good on all burners. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lancaster, PA 17603
Justin L.
Job Details:
11/21/2023
As per previous visit was able to access unit and replace parts. Verified operation unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Baltimore, MD 21221
Emmanuel R.
Job Details:
11/21/2023
"Cs rc door not sealing , coinfirmed complaint. I found the Rc door gasket is deformed and not securing to door. I was able to secure it with some adhesive and used heat gun to seal the door but it still wants come out, unit is in the nurses office with temp sesitive meds, Ordering door gasket.; ordrng 1 W10838574 (gasket-dor)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near York Haven, PA 17370
Fred G.
Job Details:
11/21/2023
"cx complaint unit still intermittently no completing cycle. inspected unit, found 0 saved error codes. I called TL unit to be sent for review. TL to get back to me with results.; saved tckt"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Timonium, MD 21093
Alexander D.
Job Details:
11/21/2023
"cx complaint unit takes at least 20min longer than usual to cook food. originally unit kept blowing thermal fuse and another company replaced thermal fuse multiple times before they realized one of the cooling fans wasnt running. they replaced the cooling fan and unit hasnt blown thermal fuse since but cooking performance hasnt been the same since. no errors stored. all 3 elements in both ovens are heating in test mode. both cooling fans are running good on hi and low speeds. unit finished preheating but is 30* lower than set temp. controls must have gotten damaged one of the times the thermal fuse blew. ordering both controls, console and temp sensors. unit is very close to a built-in fridge so need 2nd tech to help pull unit out. call cx to schedule return visit once we have eta on parts; ordrng 1 W11179310 (control) and 1 W10801665 (control) and 1 W11086141 (control panel) and 2 W10859573 (temp sensor)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Norfolk, VA 23513
Zachery R.
Job Details:
11/21/2023
"replaced parts, calibrated and tested, secured splutch in bin. left old parts with cx. unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Ashburn, VA 20147
Richard B.
Job Details:
11/21/2023
CX complant. CX gettin PF error code and shuts off/ Inspected unit and found vent restricted .. card remained on hanger all three times. Found house outlet if plug is jiggled powr is lost. Advised CX change outlet with electrican. job completed. RB
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/21/2023
Installed Data Loggers into the unit. One Data Logger in the Freezer & one Data Logger into the Refrigerator Section. I advised the cx not to open the Doors. ; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Greenwood, DE 19950
Michael E.
Job Details:
11/21/2023
"Bake element tested at 24 mholms. Only getting 120vac at element from control. We do have 120vac into control. During diagnosis i lost grip on UI assembly which resulted in damage to UI. I called office and informed them that i messed up on this part W11105615 and CX should not be charged. Ordering UI assembly, and marking control and bake element for return visit. CX will owe 110.00 for labor on return visit.; ordrng 1 W11105615 (UI assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Harrisburg, PA 17113
Cody H.
Job Details:
11/21/2023
Was able to access unit and replace both inf witches per previous visit. tested unit and unit now works as designed. no further work needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Arlington, VA 22204
Jason A.
Job Details:
11/21/2023
CX complaint DW wont run wash cycle & leaks bottom right corner. CX stated they called a week ago & now unit washes. Found Pan has water & CX recored F8 E4 overflow pan sw. found inner door is warped & gasket is allowing water to leak past the seal. See SDpics. Outer panel stainless is rusting at the bottom. Cleared error code & wiped water from panel. CX is using a bowl under door to catch water. Unit has good wash pressure > JJ; ordrng 1 W11559689 (inner door) and 1 W11483553 (gasket) and 1 W11461694 (outer panel SS)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harrisburg, PA 17113
Cody H.
Job Details:
11/21/2023
"CX complains unit does not shut off on its own, cx has to rotate the timer to the off position for it to shut off. Safety is covering service fee for diagnostics. Found unit timer had failed and is no longer rotating, unit will need timer replaced for repair, called safety and informed them of findings. spoke to Kent, Safety has agreed to cover parts cx will be responcible for labor. Quoted cx for labor, to which cx has agreed. Was able to replace timer and control with pre i.d parts, unit timer now advances, but found unit door switch to be in process of failing. unit will need door switch replaced in order to avoid issue in near future. Ordering door switch for use on return. CX EMAIL CONFIRMED.; ordrng 1 WPW10569603 (door switch)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LPS00
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/21/2023
installed new control and tested unit. vent working properly
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Thurmont, MD 21788
Brian R.
Job Details:
11/21/2023
cx complaint is unit doesnt get the water it needs and makes noises ans sounds and not runnng like it should. no codes at the time. tested unit and ran a quick wash. unit filled and ran as it should. has a hard shift and valve is louder then normal.she said it was a lot quieter when she got unit. will order parts needed and office will schedule.; ordrng 1 W11481722 (Shift Actuator) and 1 W10721967 (Clutch) and 1 W11513255 (Water Valve)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/21/2023
Cx complaint unit is not working properly inspected unit found unit is stuck in a drain also lid lock will not engage ordering control and lid latch ; ordrng 1 W11670519 (Lid latch) and 1 W11627413 (Control)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/21/2023
replaced part.calibrated unit tested as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Columbia, PA 17512
Justin L.
Job Details:
11/21/2023
Cx complaint unit bangs around and makes noise. Was able to access unit and found no saved codes. Found suspension failed causing excessive shaking and rubbing the absorber on the right side off. Replaced suspension calibrated and tested and found noise from belt and splutch wear. Ordering parts needed and settign return for Tue 11/28/23; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt) and 2 W11611669 (absorber)s
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/21/2023
"replaced timer and knob, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/21/2023
dishwasher dishes not being cleaned and pod still in tub when finished tested found no water entering tub checked valve voltage turn knob now water entering and being moved inside tub informed customer collected 139 by check
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Stuarts Draft, VA 24477
Danny R.
Job Details:
11/21/2023
found sensor open and broil relay stuck on repleced control and sensor checks ok now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Edgewater, MD 21037
Shawn D.
Job Details:
11/21/2023
"cx complaint unti is no longer cooling in both sections. inspected unit and confirmed no longer cooling the lights are on evap fan is running compressor is running no frost pattern and no signs of leak on eavp no oil on the evap fittings. compressor is warm and seems ok so hooked guages up and found 26inch vac on low side and high side was 5 pressures equalized at 1, removed straiters to find really no freon in the system seemed like air filled unit with nitrogen to 140psi and after 10 min or so pressure dropped about 5 psi in about 10 more minutes while i was soapy watering all s.s. tubing to find no leaks. called techline spoke to tj told him whats going and we agreed leak is in cabinet and cant be fixed, left cx with file number;"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Portsmouth, VA 23704
Zachery R.
Job Details:
11/21/2023
"cx complaint unit not drying and timer hard to turn, verified issues, tcos and element are reading within range, motor not sending voltage to element. ordering motor and timer to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer) and 1 WPW10185992 (timer)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/21/2023
"cx complaint is the softener dispesor still being full at the end of the cycle. when i arrived dispeor was full of softener. i emptied and cleaned the dispensor tray. checked for codes and found F8E1, F5E2, F0E1. cleared codes, ran service cycle. i have good flow all valves. drain hose is instsalled correctly. cx said they have not had issues with cycles not finishing. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Owings, MD 20736
David J.
Job Details:
11/21/2023
Customer complaint right side RC door gasket was defective arrived today and inspected unit and verified complaint found tabs on right side gasket to be torn off. Removed and replaced door gasket and used heat to form gasket properly to door. That way there were no air leaks. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Arlington, VA 22202
Jason A.
Job Details:
11/21/2023
Replaced compressor & 3way valve. Unit not cooling. Called office to order parts & reschedule for 11/22. Keeping parts not used. 3Count; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Newport News, VA 23608
Orbie
Job Details:
11/21/2023
cx complaint unit vibrating. checked unit found slipped slider causing vibration. replaced slider. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Dumfries, VA 22026
Robert W.
Job Details:
11/21/2023
"CX Complaint is the unit isnt making ice. Inspected unit and found the unit is getting power to IM but IM not wanting to harvest in diag , Replaed IM and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Leonardtown, MD 20650
David J.
Job Details:
11/21/2023
Customers complaints door had physical damage to it when it was purchased. After last visit I had found door that was ordered was damaged and re-ordered a new one arrived today and replaced RC door and reassembled made sure gasket was sealing properly unit is now working as intended job complete
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Portsmouth, VA 23702
Zachery R.
Job Details:
11/21/2023
"cx complaint unit not cooling properly. checked unit, fc at 18 degrees, rc at 33 degrees, thermistor reading open in fc, ordering thermistor and control to complete repair.; ordrng 1 W11438736 (thermistor) and 1 W11562260 (control)"
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near McLean, VA 22101
Christian C.
Job Details:
11/21/2023
Cx complaint console does not work. Inspected unit console is working. Connections secure. Getting 240VAC to unit. Unit is heating. Unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/21/2023
Cx complaint unit showing F4E4. Was able to access unit and verify concern. Cx was making popcorn and F4E4 came up. Replaced control and sensor with pre-id and tested with popcorn and water and code never returned. Unit now checks good no further work needed
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Gaithersburg, MD 20879
Julian H.
Job Details:
11/21/2023
replaced parts & working
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near ,
Lucas R.
Job Details:
11/21/2023
"cx complaint unit not draining, checked unit found f2e1, f2e3 softwarer mismatch codes, ohmed all components, drain pump oor aty 40-60 ohms lbu-bw wires at control, drain pump good atv 21 ohms, reseated connector drain pump solid 21 ohms from control, ordering controls for mismatch code, advised cx to only use HE soap in unit.; ordrng 1 W11626075 (U.I) and 1 W11627413 (control) and 1 W11643701 (harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Dover, PA 17315
Drew B.
Job Details:
11/21/2023
replaced parts and tested no issues cjecls good
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/21/2023
"cx complaint unit not spning. run unit on test mode. found wash plate and hub not gripping. replaced hub and wash plate calibrated and tested unit working as designed.; ordrng 1 W10902814 (washplate lr vs) and 1 W10528947 (drive hub kit lr vs), used 1 W10902814 (WASHPLATE lr vs), and 1 W10528947 (HUB lr vs) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2023
"I was able to access unit and replace the evap, compressor, condensor, gas valve, solenoid, and recirc pump as per previous tech. i was able to pull system into a 30in vacuum that held for 30 mins. I then charged system with 5.75oz of R134A. i advised cx 24hrs for full production of ice. unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Newport News, VA 23602
Orbie
Job Details:
11/21/2023
replaced valve and sump. cx advised me that maintenance still hasn't secured unit but they're aware. also advised cx that I found and documented leak at top of garbage disposal that maintenance needs to fix. unit appears to be working as designed with no leaks from unit or valve.