We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Bethesda, MD 20817
Roberto I.
Job Details: 12/05/2023
Turned data on and left it in the crisper drawer. Return visit 12/15/23; schdld next appmnt for 12/15 FRI !
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near McLean, VA 22102
Lloyd B.
Job Details: 12/05/2023
"Cx complained the unit did not operate. Installed new sump and vent and tested in diagnostics and it now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 12/05/2023
"f9-e1 stored. cust states unit not washing. tried draining, didn't drain. disconnected drain hose from disposal, draining normally. ran diag cycle"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Sharpsburg, MD 21782
Ken M.
Job Details: 12/05/2023
"Customer complaint is that there is a large gap in the frame at the bottom of the fresh food compartment. Inspection of the unit found that 2 weld are broken at the bottom of the frame near where the lower door hinge attaches to about 3 inches to the left. Gap is large, silicone will not close this opening properly. Contacted Whirlpool Tech Support with findings. Unit is not field repairable."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Burke, VA 22015
Demonte S.
Job Details: 12/05/2023
Installed the Control Board. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near McLean, VA 22101
Lloyd B.
Job Details: 12/05/2023
"Cx complained the unit did not cool. Inspected the unit and found the rc section was 45 degrees. In diagnostics, turned the fan on and the heater and they both worked. Removed the cover and melted the ice and cleared the drain. Step 128 has the correct control version and the 3 way valve works. Unit needs new evap cover; ordrng 1 W11395641 (evap cover)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS0
Near Germantown, MD 20876
Julian H.
Job Details: 12/05/2023
"CX complaint about unit not making enough ice inspected & found that water level sensor doesnt read water level properly shows reservoir full when is empty also found that compressor is not staying on all the time issue with windings read resistance 6,7,ol compressor kicking off sometimes issue with sealed system as well THIS MUST BE SET AS 4 COUNTS SEALED SYS REPAIR QUOTE CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W11542867 (recirculation pump (includes water sensor) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor) and 1 W10843121 (drier) and 1 WP2313624 (condenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS3
Near Laytonsville, MD 20882
Julian H.
Job Details: 12/05/2023
CX complaint about unit opening door when on a cycle inspected & found that unit was launching top rack fwd due to be unlevel leveled unit front to back & side to side if this doesnt resolve issue will need hinges CX will try
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Annapolis, MD 21403
Eric W.
Job Details: 12/05/2023
got to cx house and cx said the unit will start giving code in midle of the night and they havent used unit that day checked drip pan no wat or signs of water omed out float it is goood installed new control in unit and tested cx will watch unit
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Hampton, VA 23664
Carl A.
Job Details: 12/05/2023
"cx complaint of being unable to replace fliter as fliter stuck in housing,checked unit to confrim that fliter stick in housing and was unable to get fliter out with uses of differnt meothouds ,replaced fliter housing and fliter tested unit works as designed"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Edgewater, MD 21037
Eric W.
Job Details: 12/05/2023
installled new tub and tested unit four leaks no leaks found
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Herndon, VA 20170
Jason A.
Job Details: 12/05/2023
CX complaint RR element not heating. Installed inf sw & still no heat. Checked wiring & voltage at element > JJ; ordrng 1 W11171119 (RR element)
We serviced a
WHIRLPOOL FREEZER
Model KRSC700HPS00
Near Silver Spring, MD 20902
Brian F.
Job Details: 12/05/2023
"Cx states unit stops cooling in sabbath mode, has to cycle power for cooling to return even after turning off sabbath mode. Compressor and condenser fan running, unit cooling, turned on sabbath mode, compressor and condenser fan continued running, unit kept cooling, turned off sabbath mode, unit still cooling. Talked to Sterling at tech line, he said most likely source of any problems would be UI, quoted cx for UI, cx declined repair."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Springfield, VA 22153
Demonte S.
Job Details: 12/05/2023
"Inspected the unit. Found that the cx is saying that the Microwave isn't Heating. Ran Service Diagnostics on the unit. Error Codes are F1E5 = Inverter failure. Unit will need the Magnetron, Inverter, Appliance Manager & Thermostat. ; ordrng 1 W11325786 (Whirlpool Microwave Control Board) and 1 W11578579 (INVERTER) and 1 W11607085 (THRMST-FIX) and 1 W11578959 (MAGNETRON)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ3
Near Fort Washington, MD 20744
Shane B.
Job Details: 12/05/2023
cx complaint is imperfections in the glasstop. confirmed complaint. cooktop has multiple rough spots that i can not clean or scrap off. unit is within 30days of purchase. ordering new cooktop. schedule when part is available.; ordrng 1 W11183708 (cooktop)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Waterford, VA 20197
Ricky E.
Job Details: 12/05/2023
"installed parts, unit cks ok."
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Fairfax, VA 22030
Richard B.
Job Details: 12/05/2023
"CX complant. Not cold enough in fridge. Prior diagnosis found unit needs evap heter and thermister. Installed both parts after defrosting iced up evap and cover. Cycled power , Unit wiorking as designed Job completed. RB"
We serviced a
WHIRLPOOL UNKNOWN
Model SF114PXSQ2
Near Greater Landover, MD 20785
David J.
Job Details: 12/05/2023
"After previous text visit, he had found this unit needed a new control and bake igniter. Arrived today and verified disconnected power. Remove back panel and removed old control replaced with new updated version took off bottom back panel and disconnected oven igniter remove parts from inside oven to access igniterremoved igniter and replaced with new place unit back at wall and plugged power up. Tested unit 350° and waited until it reached to make sure control chimed. Tested all burners. All burners work properly. Unit is now working as intended job complete."
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Waldorf, MD 20603
Shane B.
Job Details: 12/05/2023
cx complaint is having to run multiple cycles to get a load dry. found dryer is heating. air flow shows no air flow. ran test with duct disconnected. still had poor flow. found a blockage inside unit behind the blower fan. once clear i had good air flow with duct diconnected. once hooked back up to duct flow was bad again. explaiend to cx the duct needs to be cleaned. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS00
Near Fairfax Station, VA 22039
Richard B.
Job Details: 12/05/2023
"CX complant. Chattering sound when water dispenses. Inspectedunit and found when using a filter bypass the sound goes away. Advised CX unit needs filter head. Part not in stock , Further work needed.CX owes 110 labor on return. RB; ordrng 1 cW10204043 (filter head 70.58)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Virginia Beach, VA 23451
Carl A.
Job Details: 12/05/2023
"cx complaint of unit leaking water and sqeeking while washing,checked unit to find the following error code F0E2,checked unit to find the sqeeking coming from shocks and service pointer Technical Service Pointer #: W11685325 Rev A was unable to duplicated unit leaking water at this time ordering parts needed for repairs 2 techs as needed as units are stacked; ordrng 4 W11094464 (dampers)s"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Waldorf, MD 20603
Shane B.
Job Details: 12/05/2023
"cx complaint is the unit making a grinding noise off and on through out the cycles. checked for codes and found F0E9 off blanace pause. cleared code, ran service cycle. unit made a very loud noise while basket was slowing. cx has video of unit making a very loud grinding noise while basket is spinning to a stop. inspected under unit. found teeth on cam worn and with white plastic powder on them. gears are slipping causing the noise. replaced with VS part and tested again. unit is runniung quietly. gearcase is leaking oil. ordering new gearcase and belt for return visit.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam VS SB) and 1 WPW10006384 (drive belt)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Herndon, VA 20170
Jason A.
Job Details: 12/05/2023
CX complaint FRIDGE warm temps / ice in bin melting & very loud noise coming from top of cabinet. Called office to add job to my route. Found heavy frost on evap cover & iciclles are forming from ice in bin melting. Evap fan NOT running & lights are not working Test evap fan & run test 40 & defrost. Reset power to unit & adjusted lines & rubber isolators so theyre not rubbing or hitting doghouse. JJ TO RETURN JJ; ordrng 1 WP2188820 (thermisitor) and 1 W11626109 (ACU) and 1 W11629268 (Thermistor evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW01
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 12/05/2023
cx complaint is the RC lights flickering and being dim. cx said they flickered when issue frist started but now are just dim. confirmed complaint. fixture has 1 LED that is out and the rest are dim. unit will need a new light fixture. ordering part.; ordrng 1 W11527432 (LED fixture)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Clinton, MD 20735
Shawn D.
Job Details: 12/05/2023
arrived cx neighbore was gonna let me to find he cant find me im at the wrong address. correct address is 8701 old branch ave clinto md. infomred cx my ofice will be calling him to reschedule. cx also did say we might not have the correct model and serial number; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Leonardtown, MD 20636
Davonte
Job Details: 12/05/2023
cx complained unit wasnt stops cooling on and off. after inspecting unit notice thast whenever i wiggled the start relay unit turns off and on. unit is weorking as should right now but will need a start relay.; ordrng 1 W11547180 (start relay)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Washington, DC 20015
Sherwood
Job Details: 12/05/2023
cx complaint vibrating. arrived and found unit is working as designed but cx has it on the cabinets at bottom and when unit goes into high spin the cabinets make noise. tried making adjusments.; ordrng 1 W11316766 (shock absorber)
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS05
Near Waterford, VA 20197
Ricky E.
Job Details: 12/05/2023
"installed parts, uni5 cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Washington, DC 20015
Sherwood
Job Details: 12/05/2023
cx complaint not coolliong. arrived installed all part last tech ordered used blow dryer to smooth out gaskets. repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Baltimore, MD 21215
Shane M.
Job Details: 12/05/2023
"cx complaint the unit making too much ice. found proper amount ice in icebin. tested icemaker, found low water pressure caused from bad filter, filter nipple are browish but bad water supply lines. showed cx how to turn off icemaker if she has enough ice."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Washington, DC 20015
Sherwood
Job Details: 12/05/2023
cx complaint leaking. arrived and found dw leaking from sump area. called office and did confirm its under warranty. ordering pump and motor assmy.; ordrng 1 W11460946 (pump motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 12/05/2023
"f8-e4 error. found unit not leveled, leaning down to the right. leveled unit, removed debris from under door gasket, ran diag cycle. did not complete cycle. gave error f7-e1 wash motor error. ordering wash motor; ordrng 1 W11416362 (wash motor assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD
Shane M.
Job Details: 12/05/2023
"cx complaint the unit making a loud noise coming from fz. upon arrival unit in defrost mode. put unit into test mode, found no action on evap fan. ordering evap fan, blade, harness & thermistor.; ordrng 1 W11559968 (evap fan) and 1 WP2169142 (blade) and 1 WPW10384183 (thermistor) and 1 W11650660 (harness)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Herndon, VA 20170
Jason A.
Job Details: 12/05/2023
CX complaint RANGE RIGHT OVEN runs hot. Replaced RIGHT UI & POWERMAX ACU & oven sensor. Turn on breaker & preheat to 350F - unit reached temps 12minutes. Log temps Avg = 351F. Advised CX remove RIGHT oven racks & clean oven cycle to remove black residue > JJ
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Washington, DC 20018
Samuel R.
Job Details: 12/05/2023
cx complaint unit is not heating.inspected unit and could confirm.found unit to have 242v further inspection found thermal cut off fuse to OL.unit will need a new tco kit.W10900067; ordrng 1 W10900067 (tco kit)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bowie, MD 20720
David J.
Job Details: 12/05/2023
"Customer complaint unit was not heating in oven. Stated when he was cooking Thanksgiving. The oven was just warm. Arrived today. Inspected unit. Tested both bake and broil cycle glow igniter. Got really bright and released. Gas tested multiple times on both cycles and worked every time. customer stated that they may have accidentally turned it off without knowing, but just wanted us to come out to inspect it, unit is working as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Washington, DC 20018
Samuel R.
Job Details: 12/05/2023
replaced controla nd set unit to correct temps.now working porperly
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ocean View, DE 19970
Frederick R.
Job Details: 12/05/2023
Replaced both RC doors and UI per prior diangosis. After repair I tested all functons and the unit is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 12/05/2023
Cx complaint unit is not working properly inspected unit found belt has snapped causing drum not to turn ordering the parts called whirlpool safety to document; ordrng 1 W10837625 (motor pulley) and 1 661570V (belt)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Silver Spring, MD 20904
Brian F.
Job Details: 12/05/2023
"Cx states unit making knocking/ banging noise. Checked with level, unit is level, entered diagnostic mode, no saved errors, ran auto test, completed with no errors, suspension still good. Called tech line, ran calibration. Ran quick wash with load in drum, notice drain hose hitting dryer, secured drain hose. Unit is now working properly."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Springfield, VA 22150
Lloyd B.
Job Details: 12/05/2023
Cx complained the unit did no heat. Installed new control and tested and it now heats. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 12/05/2023
Replaced all parts per prior diagnosis. Tested after repair and the cooktop is now working properly. Job is completej
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHW04
Near Spring Grove, PA 17362
Drew B.
Job Details: 12/05/2023
replaced icemaker and bin and unit filled and checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bethesda, MD 20817
Roberto I.
Job Details: 12/05/2023
"Replaced parts and ran a sensor dry cycle with a piece of wet paper towel on the sensor bars. The cycle stopped when the paper was dry. Cx had a new complaint sbout the knob not responding properly. Tested selector knob on console, confirmed not responding properly and showing a delay on reacting to the selected cycles. Confirmed $12.8Vdc supplied by the control board. Ordering control panel W11413567. Return visit 12/14/23; ordrng 1 W11413567 (control panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Quicksburg, VA 22847
Danny R.
Job Details: 12/05/2023
ibstlled parts screws didnt fit i had to go to hardware store to get two bigger screws how its on andchecks ok
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Herndon, VA 20171
Jason A.
Job Details: 12/05/2023
CX complaint WASHER runs but not draining fully & wet load at end of cycle. Cleared drain pump. Ran test wash & start QUICK wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Virginia Beach, VA 23451
Carl A.
Job Details: 12/05/2023
"cx complaint of unit not heating checked unit to confrim not heating ,tested lower interlock switch reading 3.14 m ohms also ordering componets for the high side incase more then one problem; ordrng 1 W11551761 (Microwave Interlock lower) and 1 W11551558 (Assembly, Interlock upper) and 1 W11574181 (Thermostat, Cavity) and 1 W10850446 (capactr-mg) and 1 W11256462 (Voltage Diode) and 1 W11545872 (Transformer, High Voltage) and 1 W10754299 (Magnetron) and 1 W10832024 (thrmst-fix)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near McLean, VA 22101
Lloyd B.
Job Details: 12/05/2023
"Cx complained the unit had no display. Inspected the unit and found that there is 121vac at the control and when reset with the door closed, the drain pump came on . The vent fan has a high resistence and is taking out the console. Unit needs new console and vent fan assy; ordrng 1 W10803367 (console) and 1 WPW10469574 (vent fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42FJX00
Near Barboursville, VA 22923
Eric F.
Job Details: 12/05/2023
"Confirmed cx complaint unit not coooling. Found unit at room temp. Found evidence of dye in drain pan under evap. Quoted cx on built in sealed sytem repair + evap replacement. Cx paid diagnostic fee, will likely pursue repair.; ordrng 1 4388574 (evaporator) and 1 W10309994 (compressor) and 1 W11506635 (valve coupler) and 1 WPW10143759 (dryer) and 1 4387444 (evap repar)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near McLean, VA 22101
Lloyd B.
Job Details: 12/05/2023
"Cx complained of a leak. Inspected the unit and found the leak from the float area. Removed the float, cleaned around it and tightned the nut. Unit needs new nut and gasket; ordrng 1 WP8531743 (gasket) and 1 WPW10195038 (nut)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 12/05/2023
"cx complaint unit isnt dispensing water, or making ice. inspected unit and found both water valves to be working. I found reservoir is frozen in RC. unit needs reservoir and permagum to seal the top of the evap to keep cold air from freezing it. I left the permagum at the home on top of unit. scheduled cx for 12/8/23; ordrng 1 W11204869 (reservoir) and 1 212643 (Permagum Sealer (FG VS)), used 1 212643 (SEALER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Laytonsville, MD 20882
Julian H.
Job Details: 12/05/2023
CX complaint about unit leaking from icemaker area & down to door inspected & found that ice tray had a hole in it also found water forming under deli drawers cause by a clogged drain tube went to the back remove clog as well remove door & deli asm to clear all water draining properly found a ripped gasket CX PIF THRU APP; ordrng 1 W10908391 (icemaker) and 1 W10917313 (gasket-dor rh)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Doswell, VA 23047
Thomas B.
Job Details: 12/05/2023
Cx complaint unit is not working properly inspected unit found the cold water clogged and will not activate quoted 335.23 for repair cx paid in full by CC removed and replaced the water inlet
We serviced a
JENNAIR MICROWAVE
Model JMW2430DS01
Near Montgomery Village, MD 20886
Julian H.
Job Details: 12/05/2023
CX complaint about unit not working inspected found error f2e1 stuck key fault went downstartis shut power to oven for 5 min reset same thing confirmed proper power coming to console 12vdc issue with console CX OWES $110 LABOR; ordrng 1 W10887855 (panl-cntrl)
We serviced a
WHIRLPOOL WASHER
Model LSQ9564JQ0
Near Hampton, VA 23666
Justin W.
Job Details: 12/05/2023
cx complaint unit not washing. checked unit to find gearcase leaking oil. found tub seized and not spinning. found drain pump unable to work due to no movement from motor. checked to find control also showing shorted components. control NLA. unit; ordrng 1 3407125 (nla) and 1 3360629 (gearcase) and 1 WP661600 (drive motor) and 1 WP3363394 (drain pump) and 1 WP3951744 (agitator) and 1 W10389328 (basket & bal ring)
We serviced a
MAYTAG WASHER
Model MED7230HW2
Near Frederick, MD 21701
Justin S.
Job Details: 12/05/2023
the unit is spinning and blowing but not heating. the element is getting voltage. replaced the element with vs and retested. the unit is now spinning blowing and heating good. the unit is now good; ordrng 1 WP3387747 (element)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Silver Spring, MD 20910
Brian F.
Job Details: 12/05/2023
"Cx states unit making loud humming noise while cooling. Compressor not running when I arrived, entered diagnostic mode, activated compressor, condenser fan, and evap fan, cx said evap fan was the noise they were describing. Noticed watter supply connection dripping, tightened connection. Installed new evap fan, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Gaithersburg, MD 20886
Julian H.
Job Details: 12/05/2023
CX complaint about difficulty on opening FC drawer found a issue with railings loosing its bearings replaced with preid & working CX PIF THRU APP
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Charlottesville, VA 22911
Eric F.
Job Details: 12/05/2023
"Confirmed cx complaint unit dented on stainless trim. New part not on site, ordering cooktop. Please update cx information to current resident; ordrng 1 W11223306 (cooktop)"
We serviced a
MAYTAG WASHER
Model MTW5630TQ1
Near Bear, DE 19701
Taylor F.
Job Details: 12/05/2023
Cx complaint is unit shaking during spin. Found the suspension springs to be wore out from use causing the unit to shake during spin. Also ordering the counter balance spring. All parts in stock and rescheduled for 12/13/23. Cx paid in full by CC.; ordrng 3 WP63907 (spring)s and 1 WPW10250667 (spring)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Sykesville, MD 21784
Justin S.
Job Details: 12/05/2023
replaced the control and ran the diagnostic. the unit is filling draining agitatign and spinning good. filled the unit and the unit filled on max to correct amount. ran the drain and spin and the unit is completing the cycle. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near Fairplay, MD 21733
Ken M.
Job Details: 12/05/2023
"Customer complaint is that the fresh food evaporator is freezing over. Ran the thermistor test and the control does see the evaporator thermistor. Ran test 4 and the 3 way valve is working properly. Thermistor is out of range, causing the evaporator to freeze over. Thermistor replaced and drain cleared. Power restored and confirmed the control does see the new thermistor. Unit is working properly. Old part left with customer."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Sykesville, MD 21784
Justin S.
Job Details: 12/05/2023
"cx says the unit goes into sensing then doesnt go any farther. f7e4(basket reengagement) and f6e3(communication) error codes in memory. ran the diagnosatic cycle and the unit is filling draining agitating and starts to spin but doesnt. same error codes again. the rotor screw was hand tight and the shfter has seperated. replaced the shifter and retested.; ordrng 1 W10734521 (slider(js vs)), used 1 W10734521 (SLIDER(js vs)) from stock"
We serviced a
WHIRLPOOL WASHER
Model MAV6457AWW
Near Herndon, VA 20171
Christian C.
Job Details: 12/05/2023
Installed water valve. Tested unit no issues and no more leak.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Washington, DC 20011
Samuel R.
Job Details: 12/05/2023
set appoitment up for dataloggers to be picked up 12/13.also tried leveling unit properly and leveling foot is siezed onto bracket and cant level unit properly also will need correct baffle part.called PS and to order parts W11236851 WPW10141622 W11266052; ordrng 1 W11266052 (left lower hinge) and 1 WPW10141622 (leveling foot) and 1 W11236851 (diffuser)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS01
Near Vienna, VA 22181
Christian C.
Job Details: 12/05/2023
Cx complaint unit not making ice and both sections not cooling. Called techline. Advised to be a SS leak. Evap has a block of ice near cap tubing. Checked for uv dye no signs on evap or rear components.; ordrng 1 WPW10608485 (evap) and 1 WPW10466675 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler) and 1 nitrogen (nitrogen)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Washington, DC 20002
Samuel R.
Job Details: 12/05/2023
cx complaint unit is leaking in fridge.inspected unit and could confirm.foiund drainhole to be frozen in freezer causing water to fall through vent.unit will needa heater probe to prevent this issue 819043; ordrng 1 819043 (heater probe)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Virginia Beach, VA 23455
Justin W.
Job Details: 12/05/2023
cx complaint chattering noise. checked to find damper loud. replaced and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Washington, DC 20003
Samuel R.
Job Details: 12/05/2023
replaced parts and unit is now workingt properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Laurel, MD 20723
Israel R.
Job Details: 12/05/2023
"cx stated that there was a rattling noise from left side of the fridgerator compartment ..cx has a recording ,heard the rattling comming from the door vent damper baffel .ran test 3 tested fan and vent motor confirmed noise comming from vent motor.ordering damper .special order part call cx when part is avalible; ordrng 1 WPW10479155 (damper motor) and 1 WP99003172 (silicone l)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Washington, DC 20003
Samuel R.
Job Details: 12/05/2023
replaced parts and tested unit is now working properly
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Fort Belvoir, VA 22060
Demonte S.
Job Details: 12/05/2023
Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. Checked power to the unit from the Terminal Block. L1 to N = 129.2 volts. L2 to N = 128.7 volts. L1 to L2 = 258.5 volts. I then checked the Tco. Tco is reading 0.3 Ohms. Checked the Heater Element. Heater Element is reading Open Line. Installed new Heater Element. Tested the unit. Unit is heating. Unit is working as Designed. ( I advised the cx to get a vent cleaning. I also advised to not use the dryer until the Vents are cleaned. ) Cx paid by Card in full. ( Any questions please check Sd Pictures. )
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Norfolk, VA 23509
Justin W.
Job Details: 12/05/2023
cx complaint unit not draining. checked to find drain pump not plugged in. plugged in and tested to find plug was left in disposal. removed plug and tested again to find unit working as designed
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Round Hill, VA 20141
Ezra M.
Job Details: 12/05/2023
"replaced inner door glass, cleaned up broken glass."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW3
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/05/2023
"cx complaint unit displaying f9e1. checked unit, unit dispaying f9e1 long drain, f2e1stuck key, f8e6 water hazrd, f7e7 motor fault, f0e7 load detected while running clean washer cycle. come to find wire to drain pump not seated to drain pump, reseated wires, ran auto test cycle with unit pulled out so i can tell if unit has any leaks. no leaks detected. unit working as designed."
We serviced a
AMANA WASHER
Model NTW5400TQ1
Near California, MD 20619
Davonte
Job Details: 12/05/2023
"cx complained unit was making a burn smell and unit will get stuck on rinse cycle. after inspecting the unit confirmed cx complaint. ran a quick was cycle unit stayed agitating for 20 mins. never went into rinse or spin cycle. also while inspecting unit could hear grinding noise during agitation. unit wil need gear case , motor and eash timer. part #62646 is no longer available.; ordrng 1 WP661600 (motor) and 1 WP8572976 (washer timer) and 1 3360629 (gearcase) and 1 285785 (clutch) and 1 285790 (clutch band) and 1 WP3946792 and 1 WP3355454 and 1 285565"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Harrisonburg, VA 22802
Danny R.
Job Details: 12/05/2023
om return unit has heat crack on cook top will need coop too; ordrng 1 W11183708 (cooktop)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Mount Rainier, MD 20712
Shawn D.
Job Details: 12/05/2023
"cx complaint unit was spinning and said cycle woulnd finish said unit would keep filling with water then drain it out. inspected unit then checked for errors and had none. tub is leaning to the rear right. checked under unit an gearcase oil is starting to leak, gearcase shaft has alot of play in it causing the slider clutch to wiggle alot. ran service cycle and slider does make a noise. checked under agitator and had some lint build up but unit is clean. leveled unit and informed him gearcase bearing is going bad . cx wife showed up and she had more issue. dispenser staying full of water. i then infomred cx whast going on and i reomended her to call whrilpool to get extended warrenty. collected for service fee"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Hampden Township, PA 17050
Fred G.
Job Details: 12/05/2023
i was able to access unit and replace the control as per previous tech. I tested unit and found unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Culpeper, VA 22701
Tanner B.
Job Details: 12/05/2023
Replaced ignitor and tested unit. Heating properly . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Norfolk, VA 23504
Justin W.
Job Details: 12/05/2023
cx complaint fc not cooling. upon arrival cx stated unit started working. checked to find temps at 5 and 38. unable to replicate issue at time of visit. advised cx to monitor and call back if unit stops working
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS01
Near Boyce, VA 22620
Ezra M.
Job Details: 12/05/2023
"dripping from dispenser. found debris on end of dispensing tube, preventing water from maintaining viscosity seal. cleaned tube end, dispensed water, no longer dripping"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Owings Mills, MD 21117
Alexander D.
Job Details: 12/05/2023
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. found brown wire to heater backed out of connector. cleared all frost with steamer. resecured wire into connector with tape so unit will work while waiting on part. ordering heater, in stock. scheduled return visit for 12/21; ordrng 1 W11650661 (heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS1
Near Falls Church, VA 22043
Lloyd B.
Job Details: 12/05/2023
"CX complained the upper rack and lower rack falls. Inspected the unit and found that the adjusters can no longer hold the upper rack in place. Also, the lower rack makes noise and doesnt allow the door to close. Unit needs new adjusters and rollers; ordrng 2 WPW10546503 (adjsuters)s and 4 WPW10195417 (roller)s"
We serviced a
WHIRLPOOL COOKTOP
Model KCED606GSS01
Near Herndon, VA 20171
Christian C.
Job Details: 12/05/2023
Cx complaint cooktop is defective. Inspected unit found thermal cracks on cooktop.; ordrng 1 W11051487 (cooktop) and 6 W10853046 (bezel)s
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near McLean, VA 22102
Lloyd B.
Job Details: 12/05/2023
"Cx complained of no display. Installed new control, console and display and tested and the unit now operates as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Stafford, VA 22556
Tanner B.
Job Details: 12/05/2023
"unit was building up frost causing the fan to hit ice.. IM is working .. Found the slides sticky, not allowing door to always close .. ordering the slides, also ordering the fc fan in case the ice binding motor caused damage.. apply the silicone to liner / cabinet seam in spots needed.. heat gasket to ensure it seals against cabinet good.. also raise the unit up slightly to assist the fc door closing..; ordrng 1 W11668671 (fc door slides) and 1 W11578030 (fc fan) and 2 W10841140 (silicone)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Falling Waters, WV 25419
Ken M.
Job Details: 12/05/2023
"Drain pump replaced. Found the standpipe drain connection is 85.5' above the floor, which is within the install max height of 96' according to the install guide for this unit (page 6). Unit calibrated and tested. Unit ran the cycle, but is still having a hard time getting all the water out of the unit. Recommended customer purchase an accessory pump to aid in getting the unit to drain properly."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Richmond, VA 23237
Chris B.
Job Details: 12/05/2023
cx comp unit will not start insp unit conf cx comp unit does not have green light on control did find 120v at control unit will need control and ui to complete repair cx request bc ; ordrng 1 W11478524 (ui) and 1 W11624938 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Newville, PA 17241
Andrew S.
Job Details: 12/05/2023
Cx complaint is that the unit is not making ice and the ice bin had frost and ice built up on the bottom of it. Upon arrival I attempted to run test 44 and the ice maker was not moving. I then found that the ice maker is not getting any voltage. I inspected the bottom door harness and found that the wiring is pinched and has broken wires. I am ordering the door. I am also ordering a 2nd tech to assist installing the door. I informed the cx that the door ships directly to them. Cx will inspect and inform the office when the door arrives.; ordrng 1 W11566705 (FC Door)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Frederick, MD 21702
Ricardo S.
Job Details: 12/05/2023
"Cx complanis that the control not working, inspected unit, on test mode, no error codes, panel works fine. all connections cks ok, ain ba0rd receives 120vac, ui connections cks ok. dryer works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL5
Near Lorton, VA 22079
Demonte S.
Job Details: 12/05/2023
Inspected the unit. Found that the cx is saying that the Freezer Door isn't sealing. Checked the Freezer Door. Found top of the Freezer Door Gasket & Right side of the Gasket isn't sealing. Removed all Frost & Ice. Heated the Door Gasket with Heat Gun. Leveled the unit. Door is sealed. Unit is working as Designed. Cx paid in full by Card for the Service Call Only. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Richmond, VA 23224
Chris B.
Job Details: 12/05/2023
cx comp unit will not dispence water insp unit found wire not seated on rear of control seated wire tested unit working as desighned
We serviced a
JENNAIR RANGE
Model JGS1450DS0
Near Washington, DC 20007
Leon
Job Details: 12/05/2023
"The complaint was the unit is taking much too long to heat up and the buttons are sticking. Confirm the issue Ran a heating test in the unit. Got to 350 and stayed within 15° of 350. When I first got there a lot of the numbers and the time but it did not work. I resett the unit from the breaker for about 3 minutes and the unit started to work great shortly after it. The air codes didn't pop back up. After I reset them but the 3 error code was F0E3 relay board, F2 E1 stuck key, F8 E0 cooling fan Gave client a price quote if she did want to get the parts fixed if the error codes come back. But as of right now everything is working as it should.; ordrng 1 W10911397 (UI) and 5 W11028784 (Bezel)s and 1 W11297271 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Harrisonburg, VA 22801
Danny R.
Job Details: 12/05/2023
i found slider and clutch making noise and ui isnt chaninh cycles right in spin it was saying it was in heavy duty; ordrng 1 W11478526 (ui control) and 1 W10754448 (cluth) and 1 W10734521 (slider)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Bethesda, MD 20814
Roberto I.
Job Details: 12/05/2023
"Cx complaint low flow massage, water left in the bleach dispenser.Ran test mode, found F8E1 error. Ran water valves, found cold one not working. Water supply ok. Quotede repair $506.30 with $110 labor, $120 2nd tech for cold water valve W11316256 replacement. Cx needs more time to make a decision. **2 TECH**; ordrng 1 W11316256 (cold water valve) and 1 2nd tech"
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Keswick, VA 22947
Eric F.
Job Details: 12/05/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gaithersburg, MD 20886
Julian H.
Job Details: 12/05/2023
"CX complaint about unit not heating or thumbling confirmed 240 vac from supply when I start a cycle only thing i see is heater glowing all the time remove top found belt shredding cause by pulley wearing out went to the back found heater shorted to ground causing thermal fuse to open replaced all parts from VS tested & working; ordrng 1 341241 (belt,drive JH VS) and 1 WP691366 (pulley-idr JH VS) and 1 279838 (element,heater JH VS) and 1 WP3392519 (thermal fuse JH VS), used 1 341241 (BELT JH VS), 1 WP691366 (PULLEY JH VS), 1 279838 (ELEMENT JH VS), and 1 WP3392519 (THERMAL FUSE JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chester, VA 23831
John P.
Job Details: 12/05/2023
"Found drain line stopped up, cleared drain line."
We serviced a
WHIRLPOOL MICROWAVE
Model M167W
Near Rockville, MD 20850
Julian H.
Job Details: 12/05/2023
CX complaint about unit not powering up confirmed power to outlet properly grounded & polarized removed outer cover found fuse open remove & use bypass tested on a cycle only last for about 3 sec before trips fuse issue with hv components parts are NLA let CX know about this PAID FOR SVC CALL THRU APP