Service History 999 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near McLean, VA 22102

Ken M.

Job Details: 07/20/2022

"Customer complaint is that there is no resistance to the door opening, just drops. Door tested and issue confirmed. Inspection of the hinges found that the left side hinge spring had disengaged from the rest of the hinge. Was able to reseat the hinge spring and retested. Unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hollywood, MD 20636

Robert A.

Job Details: 07/20/2022

Cx complaint that the unit is not tumbling. I inspected the unit and confirmed the complaint. The unit turns on and the motor rotates but the belt is broken. I replaced the belt and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, VA 23509

Justin W.

Job Details: 07/20/2022

cx complaint unit not working checked unit to find error code f8e1. confirmed unit fills as designed. calibrated and tested unit working as designed. advised cx to read use and care guide for proper loading and unloading.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS2

Near Bowie, MD 20720

Israel R.

Job Details: 07/20/2022

Customer complaint unit is making loud tapping noise. I tested unit and found F8E4 error does not exist. F9E2 diverter. Looked under the arm and found a spatulla under the arm. Removed it tested unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Burke, VA 22015

Richard B.

Job Details: 07/20/2022

"CX complant. Water leaking after repair. Inspected unit and found dual valve leaking large amounts of water into fridge . Found valve is leaking from one of the plastic weld areas . CX also stated after valve replacement that freezer drawer wont open, Released leveling feet and water poured out from deli drawer Removed excess water and freezer is frozen closed , Want to replace both left and right rails in freezer compartment . CX will moniter area with towels and replace wet towels until drawer opens and closes. Referigerartor is turned off currently . Towels are down to catch water .Further work needed, One rail not in stock. RB; ordrng 1 W10625067 (left rail) and 1 W10625068 (right rail) and 1 rivetgun (rivet gun)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ

Near Timonium, MD 21093

Alexander D.

Job Details: 07/20/2022

"cx complaint door hard to open and close. inspected unit and verified complaint. found RH hinge bent. replaced hinge and tested. unit is now working properly. quoted , paid in full."

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS

Near Hagerstown, MD 21740

Danny R.

Job Details: 07/20/2022

unit had gasket coming off unit installed new gasket and un ti stoped leaking also the wash arm was off unit was installed a few days ago checksok now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Ivor, VA 23866

Anthony D.

Job Details: 07/20/2022

cx complaint door not sealing checked unit found gasket to be torn on right rc door replaced gasket and fluffed with steamer tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WGD5050LW0

Near Pikesville, MD 21208

Alexander D.

Job Details: 07/20/2022

"cx complaint unit making grinding noise. inspected unit and verified complaint. found string with piece of plastic attached to one end caught in blower wheel. removed obstruction. tested unit, no noise. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW1

Near Baltimore, MD 21229

Eric W.

Job Details: 07/20/2022

cx complant of nit not powering on inpected found 120 to unit removed console found corosen on control from water gave cx quote cx not fixing unit

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS05

Near Dagsboro, DE 19939

Andrew W.

Job Details: 07/20/2022

Cx complaint is unit burner not turning off. inspected and tested and verified complaint. cx is using incorrect pans for cooktop. i referred the cx to the owners manual and explained proper cookware and use to them which they were very grateful for the information. unit is working as designed. job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Chantilly, VA

Daniel J.

Job Details: 07/20/2022

replaced cap dieode tranformer and mag per notes tested cup of water twice at 30 secs 171f unit now heating correctly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Culpeper, VA 22701

Eric F.

Job Details: 07/20/2022

"Confirmed cx complaint strike broken. Replaced with truck stock, tested unit, unit working as designed.; ordrng 1 w11457841 (strike), used 1 w11457841 (Strike) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EBS5

Near Chantilly, VA 20152

Daniel J.

Job Details: 07/20/2022

light and fan staying on when not in use called safety sr7734123277 covering diag not parts or labor informed them customer has a warranty throiugh aig was given a parts and labor exception k13kxj1wpl1 replaced interlock tested working but found left side sagging sitting lower than right and when tighten down still loose ordering mounting brackets and screws with vent; ordrng 2 WP8169704 (screws)s and 2 W11122643 (mounting bracket)s and 1 W10701697 (vent grille)

We serviced a

WHIRLPOOL DISHWASHER

Model DU912PFGQ2

Near Culpeper, VA 22701

Eric F.

Job Details: 07/20/2022

"Confirmed cx complaint unit leaking from front right of door. Found door gasket unseated from cabinet. Reseated gasket, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Havre de Grace, MD 21078

Alexander W.

Job Details: 07/20/2022

Called whirlpool tech line and spoke with Steve called part specialist not to install new fan scroll or any other parts due to unit being deemed unrepairable. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Bowie, MD 20721

Shane B.

Job Details: 07/20/2022

"installed ice maker and ice maker fill tube. door gaskets were the wrong color. unit needs grey gaskets, not black. the wrong roller was ordered, right side is needed not left. water line behind unit is so short i could not pull unit out to replace filter head. had to get cx to disconnect line in basement so i could move unit out. new filterhead has a different fitting on the end of the line than the original. called techline to find out if i need to cut the fitting off or attach supply line to new fitting which would bypass the valve. techline said i should not bypass anything or modify the new part. advised having parts specialist find correct part. SR#7734150782. restored power. IM cycled and filled, water dispensor worked and has good flow. ordering gaskets and roller.; ordrng 2 W10830274 (gasket-fip)s and 1 WPW10515762 (roller)"

We serviced a

MAYTAG WASHER

Model MHW5630HC1

Near Timonium, MD 21093

Alexander D.

Job Details: 07/20/2022

"cx complaint cycle times are longer than usual all the sudden. quick wash was 15min and is now 45min, normal was 55min and is now 1:36. inspected unit and verified complaint. no errors stored, test cycle runs good. found if i turn steam setting off, times go back to what cx is used to seeing. advised cx to play around with settings if the time doesnt seem correct as different combinations of settings will adjust cycle time and one of the buttons may get accidentally pressed. cx understands. unit now working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Leesburg, VA 20176

Ken M.

Job Details: 07/20/2022

"Customer complaint is that the unit is not drying fully, some things dry, some don't. Customer is using rinse aid. Checked for stored error codes and found F10E2. Found no loose or damaged connections between the vent assembly and control. Ordering vent assembly and control.; ordrng 1 W11410065 (control) and 1 W11416460 (vent assy) and 1 W11545539 (gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hagerstown, MD 21742

Danny R.

Job Details: 07/20/2022

unit has a bad actuator; ordrng 1 W10913953 (acuator)

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Severn, MD 21144

Kevin P.

Job Details: 07/20/2022

"cx complaint water lingering in bellow, found lint and hair clogging drain holes between bellow and oiuter tub. cleared blockages and poured water into bellow to test and unit is workingm properly, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8000BW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/20/2022

"cx complaint f51, cx left unit beeping, found basket stuck up not sliding on hub, was able to break free, found nothing under basket, nad resecured rotor bolt, cx using full cup of power soap and not cleaning, causing restriction in hub, clean cycle jumps from57 to 2 possible control issue, cx to clean using normal or whites, quoted $275 for hub in case , tested all ops ok collected $120 visa"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Carlisle, PA 17013

Fred G.

Job Details: 07/20/2022

cx complaint unit stopped making ice. when i arrived i was informed unit did start making ice lastnight. inspected unit and jumped ice maker and found it did harvest ice and called for water. when the unit harvested ice i did find the arm was stuck on a peice of ice and i had to chip it out for ice maker to make a full rotation. unit temps are 5 degrees FC and 37 degrees RC. as for now unit checks good.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Virginia Beach, VA 23455

Justin W.

Job Details: 07/20/2022

cx complaint fan takes hours to turn off. arrived to find unit was just turned off and is too hot to work on. rescheduled cx for next wed. 7/27/22; schdld next appmnt for 7/27 WED !

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Hanover, MD 21076

Kevin P.

Job Details: 07/20/2022

"called techline and found rc evap thermister is still reading off 3.1 k fully encased in ice as evap is fully overfrosted again. replaced rc evap thermister after verifying new sensor reads good 8.7k in a glass of ice water"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Washington, DC 20018

Samuel R.

Job Details: 07/20/2022

cx compolaint unit wouldnt complete cycle.insoected unit and got error code f0e5 and f0e3.recalibrated unit and tested unit.unit went through all steps.unit is now working properly and adidvesd cx on how to properly load machine

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Adelphi, MD 20783

Andrew H.

Job Details: 07/20/2022

Cx complaint is the unit is not draining. Inspected unit and found F9e1 long drain error code. I selected drain and could not here pump turn on. I checked drain pump and found drain pump wire connector had a loose connection at the pump. I reseated the connector and the drain pump turned on and pumped all the water out of the tub. I cleared code and ran a test cycle. Unit is now working properly.

We serviced a

JENNAIR OVEN

Model JJW2727DS02

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/20/2022

"CX complaint is the unit isnt working. Inspected unit and found the console giving error F2E1 stuck key cycled power and checked connections, Cycled power back on and error keeps popping up wont let me get unit into diag unit will need console. Ordering Console; ordrng 1 W11236899 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FDRXXY00

Near Baltimore, MD 21230

Eric W.

Job Details: 07/20/2022

installed new slider and tested unit door now closing

We serviced a

WHIRLPOOL OVEN

Model KSEG950ESS3

Near Williamsburg, VA 23185

Gill G.

Job Details: 07/20/2022

"replaced display, ribbon connector and display harness. unit display is not powering on. called techline and spoke with Austin sr#7734046842. found P6 did not have a harness connected to it. P9 had the wire harness that belongs in P6. advised to replace control. ordered control.; ordrng 1 W11100513 (control) and 1 W11233072 (screw) and 1 W10664316 (clip)"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Nottingham, MD 21236

Neil H.

Job Details: 07/20/2022

"cx complaint the rf burner not sparking but when turned the other ones spark as normal new spark module needed.; ordrng 1 74009098 (module,spark) and 1 W10643270 (holder-orf)"

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM02

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/20/2022

CX Complaint is the unit isnt making ICE. Inspected unit and found no error codes for IM ran harvest test and IM is harvesting properly checked temp in FC and temp is good FC fan is making a strange noise also found the Icebox fan motor not running when toggled on in diag IM heater is getting power but not heating and also found door gasket isnt sealing right RC door. Ordering Door gasket and IM heater and will use icebox fan and FC fan on return.; ordrng 1 W10846057 (Door gasket) and 1 W11087201 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Middle River, MD 21220

Shane M.

Job Details: 07/20/2022

installed part. unit working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2795FQ1

Near Rockville, MD 20852

Roberto I.

Job Details: 07/20/2022

Replaced part and ran a test cycle. The unit worked as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Essex, MD 21221

Shane M.

Job Details: 07/20/2022

installed parts. if cx calls back pre id ice bin & cover WPW10558423 & W11210541 & WPW10169511

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Winterville, NC 28590

Ronnie B.

Job Details: 07/20/2022

"cx complaint of rc ice maker not porducing ice. Checked unit and ice maker has code e5. Checked ice maker tray, no cubes in tray or water. Ran harvest and completed harvest, Performed fill and ice maker filled. Ice maker thermistor no good. ran ice box fan through test mode and found it to pulse on low and not pick up speed, bad windings in fan.; ordrng 1 W11579560 (ice maker)"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Essex, MD 21221

Shane M.

Job Details: 07/20/2022

cx stating no parts were installed on front door as i took off the oven gasket. cx is arguing with me about the service. ordering door bracket.; ordrng 1 W11105139 (bracket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/20/2022

"CX complaint is the unit FC door not closing. Inspected unit and found the screw securing bracket to FC wall is loose, When door is closed slide it hitting screw not allowing door to close. Tighten screw and tested FC door and door is now closing properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Frederick, MD 21704

Ricky E.

Job Details: 07/20/2022

"replaced element with the rework, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Falls Church, VA 22043

Jason A.

Job Details: 07/20/2022

"CX complaint FRIGE RC warm temps, Cleared all ice. RC evap has signs of freon leak. Mastic is falling apart & corroded copper lines. See SDpics. Ran test 38 100%. Only 1st row of evap is frosting. Cleared drain hole. Check condenser for leak. 3CountSealSyst Labor60months /Parts120months > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 1 W10865322 (evaporator RC) and 1 W11109499 (drier-tube) and 1 W10865728 (condenser) and 4 W10913906 (coupler)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Brunswick, MD 21716

Ricky E.

Job Details: 07/20/2022

"customer stated that the units dispenser was not dispensing rince aid. fnd no errors stored at the ui, reset power and reset the control.. visually ckd the dispenser and fnd that it was dispensing rince aid... unit cks ok.."

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Fairfax, VA 22030

Richard B.

Job Details: 07/20/2022

"CX complant. No ice. Prior diagnosis found unit needs filter head and possibal valve , Installed filter head and tested unit. Resivoir fills to top and water is flowing across evap plate, Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Leesburg, VA 20175

Ezra M.

Job Details: 07/20/2022

"leaking. ran diag cycle, no leaks, ran heavy duty cycle, unit did not leak until spin cycle, when it started a slow drip between gearcase and tub. motor and gearcase both extremely hot to touch. ordering motor, gearcase and tub.; ordrng 1 W11219115 (tub) and 1 W11454734 (gearcase) and 1 W11497303 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21206

Neil H.

Job Details: 07/20/2022

replaced the ice maker and installed filter cycled i/m maker filled properly and test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHDXVY07

Near Hampton, VA 23666

Justin W.

Job Details: 07/20/2022

cx complaint ice maker not working. arrived to find ice maker turned off mid cycle. turned on ice maker started to work then motor locked up. replaced ice maker and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Silver Spring, MD 20902

Roberto I.

Job Details: 07/20/2022

"CX complaint frost in the Fc, Rc too cold on the back.Inspected unit, found freezer doo too low not sealing on the top and compressor running all the time. Raised door by installing washer from v/s. Formed gasket, made it seal properly all around the door.; ordrng 1 wp489467 (washer (RI van stock)), used 1 wp489467 (washer) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Yorktown, VA 23693

Lucas R.

Job Details: 07/20/2022

"cx complaint no operation, checked unit found no error code, lid latch failed in diagnostics, inspected latch and harness, latch became operational, also found oil laking from gearcase, quoted cx parts W11393685 gearcase W10734521 slider, W10810403 latch, cx unsure if repair or replace at this time."

We serviced a

KITCHENAID REFRIGERATOR

Model Krsc500ess00

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 07/20/2022

"Replaced IM , cleared drain and leveled unit out .. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Harrisburg, PA 17111

Justin L.

Job Details: 07/20/2022

Cx complaint after previous tech left unit made the noise again. Was able to access unit and unable to replicate the noise. Found no signs of rubbing or grinding. Cx had a video on her phone on which you could hear but unable to pinpoint. Contacted techline and spoke to Steve SR#7734153322. Ordering thermal mastic to put around the cap tube to help with noise reduction of refrigrant going through the system. Ordering part and setting return for Tue 8/2/22; ordrng 4 4318168 (thermal mastic)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Baltimore, MD 21229

Eric W.

Job Details: 07/20/2022

cx complant of unit not cooling found the evap frozen over tested heater getting 88 omes defrost thermister is 35.4k in ice turned heater on in service it is geting hot unit willneed new control; ordrng 1 W11558182 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Hershey, PA 17033

Justin L.

Job Details: 07/20/2022

Cx complaint unit not cleaning dishes. Was able to access unit and found no saved codes. Ran diagnostic and found unit filled and drained but motor just buzzed but did not wash. Replaced part with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL OVEN

Model WML55011HS6

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/20/2022

cx complaint is no power inpsected unit and found a blown line fuse. door switches likely casuing fuse to blow ordeirng interlocks(2 diff part numbers) and filter board; ordrng 1 WPW10531156 (filter) and 1 W11493414 (interlock) and 1 W11497298 (interlock) and 1 W11378281 (cavity thermostat)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ06

Near Hummelstown, PA 17036

Justin L.

Job Details: 07/20/2022

Cx complaint sometimes it will make ice and sometimes it wont. Was able to access unit and found ice in bin and ice in mold. Found that the fill tube was frozen. Using my steamer I was able to clear the ice and test. Unit harvested and filled no further work needed.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Washington, DC 20012

Roberto I.

Job Details: 07/20/2022

"Cx complaint unit not draining.Ran test mode, found F4E1 error (heaterr relay). Cleared error and ran an auto tes cycle. The unit drained ok, spinned and ended the cycle ok. Heater resistance reading 17ohm from J3 connector to the control. Quoted repair $511.07 with $125 labor for control board W11322901replacement. Cx needs more time to make a decision since we have no eta on the part. Collected $127.20; ordrng 1 W11322901 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Yorktown, VA 23693

Lucas R.

Job Details: 07/20/2022

"cx complaint unit not making ice, checked unit found temps at -5 fc, 37 ff, and -2 ice box, small amount of ice in bin, dispenser jammed with cubes, removed, ice dispensed, cycled icemaker, no ice in mold, ran fill, no water, fill tube frozen, open fuses in tube, 12.6 vdc to heater, called techline spoke with andrew,sr7734093595, advised to replace fill tube. 5 at tribles.; ordrng 1 W11401679 (fill tube)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Washington, DC 20011

Roberto I.

Job Details: 07/20/2022

"Replaced parts and cleared error. Ran a test cycle, The unit worked as designed and didn't leak."

We serviced a

MAYTAG OVEN

Model MEW6530BAB

Near Springfield, VA 22153

Robert W.

Job Details: 07/20/2022

"CX complaint is the unit is giving error F1. Inspected unit and found F1 error and fan running constinly call tech MR because tech sheet wasnt giving error, Said test oven sensor and I did sensor at room temp is 40.8k ohms sensor is out of range. Ordering sensor.; ordrng 1 12001656 (Sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Essex, MD 21221

Emmanuel R.

Job Details: 07/20/2022

"Cs unit is leaking water from the top near the filter housing, confirmed complaint. I lowered the top cover and found the locking tab for the water line that enters the filter housing was not secured.Secured water line locking tab and tested unit. Unit no longer leaks. Unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model GZ25FSRXYY2

Near Springfield, VA 22153

Robert W.

Job Details: 07/20/2022

CX Complaint is the FC light not coming on. Inspected unti and found the door switch is sticking and not allowing light to come on. Free up door switch and tested unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Baltimore, MD 21215

Keith H.

Job Details: 07/20/2022

cx complaint is unit not cooling inpsected unti and the compressor very loud buzzing sound and shutting off will need ss tech 2 count job; ordrng 1 W11370574 (compressor) and 1 W11504419 (8/7- Nr-al-00) and 1 W11504420 (COUPLER) and 1 W11490399 (drier) and 1 W11506623 (5/5-nk-ms-00) and 1 W11401409 (5/1.8-nr-al-00)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Lorton, VA 22079

Robert W.

Job Details: 07/20/2022

"CX Complaint is the unit is making ice not dispensing water. Inspected unit and found unit is making ice just not dispensing water, Found valve is testing out of range replaced and tested unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Vienna, VA 22181

Richard B.

Job Details: 07/20/2022

"CX complant. Washe rhas error code , Inspected unit and found no error codes , cx saye long fill error code. When trying to enter into diagnostics the screen goeds blank after entering delay start. want a control and console since its glitchy and control not remembering error codes .CX calling for possibal parts and labor concession. aying 120 service call only, RB; ordrng 1 W11543994 (control 210.29) and 1 w11478524 (console 314.29)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM00

Near Woodbridge, VA 22191

Demonte S.

Job Details: 07/20/2022

"Arrived on site at the address provided. Ringed the Ring Doorbell. A lady came on the Ring Doorbell, stating that they never called for the Service. Called the office. Office tried to call the cx number on file. No answer. Cx will need to call us back with the correct address and information at this time. ( Any questions please check Sd Pictures.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/20/2022

cx complaint: upper right side of freezer door is allowing air into freezer. found unit not level. leveled unit and it is now square. thawed ice accumilation. heated door gasket to reshape. lubricated door slides. door is now sealing to cabinet.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Demonte S.

Job Details: 07/20/2022

Inspected the unit. Found that the cx is saying that the Freezer isn't cooling properly. Removed all Frost from Freezer Evaporator Cover. Checked the Harness Wire to the Evaporator. Brown Harness Wire. I'm getting 0.1 Ohms. White Harness Wire. I'm getting 0.1 Ohms. I then checked the Thermistor. I'm getting 12.44 K Ohms. Unit will need that Main Control Board & Thermistor. Will use the harness on return. ( Left part with cx on top of the refrigerator.) ( Any questions please check Sd Pictures.); ordrng 1 W11546690 (CONTRLBOX) and 1 WPW10384183 (Whirlpool Refrigerator Thermistor)

We serviced a

WHIRLPOOL OVEN

Model GBD307PDS7

Near Centreville, VA 20120

Carl R.

Job Details: 07/20/2022

Unit parts is not available.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Dumfries, VA 22026

Demonte S.

Job Details: 07/20/2022

Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water & I've Maker isn't making Ice. I then checked the Compressor Section. Compressor suction line is frosted over. Checked pressures on the unit. Low side is 1 bar & High side is reading 106 Psi. Turned the unit off and checked to see if the pressures would equalize. Pressures equalized at 11. Checked the unit for Dye. No Dye found.Called Whirlpool Techline Ref. Whirlpool had me check the Evaporator to make sure the Evaporator isn't frosting over. Evaporator isn't frosted over. Whirlpool then had me remove all Refrigerant from the unit and refilled the unit. Pressure are 1 Bar on the low side & 150 Psi on the High side. No pipes in the back are frosted over. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Glen Arm, MD 21057

Alexander D.

Job Details: 07/20/2022

"arrived to replace fill tube. found new fill tube has pin hole in rubber, pic saved. reordering fill tube. scheduled return visit for 7/26; ordrng 1 W11415785 (fill tube)"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SMBM00

Near Laurel, MD 20724

Kevin P.

Job Details: 07/20/2022

"cx complaint freezer not closing left track is stuck 4' open disasse,bled freezer drawer and got slider to close but half the ball bearings fell out and the plastic gearset is also broken. qouted cx for repair 467,52 total cx declined repair at this time 120 service call collected by cc. job complete"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Fort Washington, MD 20744

Shane B.

Job Details: 07/20/2022

complaint is unit not powering on. confirmed complaint. checked for codes and found F6E2. could not run any tests. found control is sending 5vdc to UI. replaced UI with preIDed part. calibrated and tested unit for cx. unit is working as designed. cx paid in full for repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Nottingham, MD 21236

Shane M.

Job Details: 07/20/2022

cx complaint the unit isnt dispensing ice. found stripped yoke. gave cx a quote for the repairs. $569.75 cx paid svcWP63052-2 WPW10309864 W11310391 advised cx to contact WPL for coverage.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Dundalk, MD 21222

Emmanuel R.

Job Details: 07/20/2022

"Cs Rc is not cooling, confirmed complaint. Found ice blockage on the return vents. Defrosted vents , Fan is working ,defrost heater cuts on, good frost pattern. Thermistor reading 11k ohms ok. Door gaskets sealing good. Advised customer to make sure the doors are being closed to prevent frost build up . Unit is working as designed."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Baltimore, MD 21211

Keith H.

Job Details: 07/20/2022

mag is damaged and unit also needs door switches; ordrng 2 W11197766 (interlock)s and 1 W10818686 (magnetron)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS25EWMS8

Near Washington, DC 20018

Samuel R.

Job Details: 07/20/2022

cx complaint unit is not cooling.insoected unit and found unit to be 73 in fridge and 78 in freezer.found all fans and compreser running.all thermisters are reading per srvice test.unit will need new control.called into office to order control and reschdule; ordrng 1 WPW10428901 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Barboursville, VA 22923

Eric F.

Job Details: 07/20/2022

" freezer good at 3 degreees, fridge at 39, ice chute at 34. Spoke with techline, confirmed functionality of ice box fan, range of thermistors. Techline had me power cycle unit, says its possible that the boards were out of sync. Techline is also putting unit up for review, instructed me to give cx SR# and to have them call customer service if issue persists. Called cx and gave them information, work complete."

We serviced a

WHIRLPOOL MICROWAVE

Model MVWP575GW0

Near Washington, DC 20004

Shawn D.

Job Details: 07/20/2022

replaced door lock then ran service cycle and unit now locks and spins good. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXB02

Near Chantilly, VA 20152

Daniel J.

Job Details: 07/20/2022

too cold in fridge compartment unit looks over packed informed customer tested both thermistors passed on test 1 and 2 also ran test three for damper open and closing no issues with open close set at 42 F reading 41 on top shelf with thermocoupler tested the middle shelf 49f informed customer that blocking the vents restricts air movement which is the leading cause of item freezing with try to sperate and create path for air flow

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 07/20/2022

Cx complaint unit is not working properly inspected unit removed and replaced the filter housing tested for proper use unit now functions normally.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Middle River, MD 21220

Shane M.

Job Details: 07/20/2022

"cx complaint the unit is knocking around.. unit solid to the floor. tried to put unit into test mode but keeps failing. something corrupted in the board. unit WILL start a cycle. ordering control board, advised cx could be potentially more issues through error codes.; ordrng 1 W11611306 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Seven Valleys, PA 17360

Sal R.

Job Details: 07/20/2022

CX cpomplaint was that the unti would heat but not tumble. I was able to access the drum assembly and foun d that bthe belt torn. I inspected the idler and the motor pulley and found them to be in good opperational shape. I replaced the blet and unit now test good.; used 1 4392065 (Repair kit) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, PA 17403

Sal R.

Job Details: 07/20/2022

CX cmpliant was that the unit would not heat. I found that the TCO was OL.I replaced the Cut Off fuse and unit now heats. I inspected the vent hosing has visable lint build up. I advised CX to have a licenaced vent cleaning Co. to come into the home to inspect the venting from the wall to the outside as well as possible replaceing the vent hosing. Unit test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23454

Justin W.

Job Details: 07/20/2022

cx complaint door doesnt open and close properly. checked unit to find hinge on left side not functioning properly. while attempting to pull unit out noticed left side gets slightly caught on cabinet. pay close attention to this when coming back to install hinge.; ordrng 1 W11573703 (hinge door)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0AS05

Near Ashburn, VA 20148

Ezra M.

Job Details: 07/20/2022

"noise from cooling fan, not cooling as quickly as it used to. found wire from temp sensor in cooling fan, rubbing fan and slowing it's rotation. verified no damage to blower or wires, rerouted wires, unit working properly, sounds normal"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Chevy Chase, MD 20815

Andrew H.

Job Details: 07/20/2022

"Customer complaint is units not cooling. I replace the compressor, condenser, dryer coupler. I pulled unit into a 30-in vacuum. And filled to 4.75 oz. Unit is now working properly."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Easton, MD 21601

Jonathon C.

Job Details: 07/20/2022

"cx complaint, door not closing properly and heating issue. replaced parts per prior diag. tested unit, working as designed. job is cpomplete."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS04

Near Bel Air, MD 21015

Neil H.

Job Details: 07/20/2022

cx complaint unit made loud noise but unit heating found the wave guide covers had hole but wave guide looks okay gave cx part number for the wave guide cover only 2 screws to replace cx will call if any other issues.job complete

We serviced a

WHIRLPOOL DRYER

Model MGD7230HW1

Near Towson, MD 21204

Alexander D.

Job Details: 07/20/2022

"cx complaint unit still giving checkvent/lintscreen for better performance message about 75% of the time. no errors stored and test cycle runs good. good airflow coming out of vent. at first cx said her clothes dry fine but after i got off the phone with techline she said theres been a couple times where everything isnt completely dry. called techline to report repeat issue. techline said that engineering dept is saying this message is just detecting that something with the airflow is not exactly perfect but if the clothes are drying and no errors then to treat as a reminder to clean lint screen and disregard it. unit is working properly and operating as designed per techline. advised cx to sort laundry by fabric type and try timed dry if clothes are a little damp."

We serviced a

KITCHENAID OVEN

Model KDRP467KSS09

Near Severna Park, MD 21146

Kevin P.

Job Details: 07/20/2022

"installed new thermostat and unit tests good, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Washington, DC 20011

Samuel R.

Job Details: 07/20/2022

cx comlaint unit top rack is hanging.inspected unit and found manifold to be hanging due to clip missing.unit will need anew tube hanger clip.W11573754 3 tribles; ordrng 1 W11573754 (clip)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Sykesville, MD 21784

Justin S.

Job Details: 07/20/2022

cx says the rc compartment is no longer getting cold and the freezer is leaking. rc is 49f. found the refrigerator evaporator is frosted over. Technical Service Pointer #:W11033419 deals with this issue. ran test 128 and found 2.0.0.0; ordrng 1 W11332011 (control) and 1 W10815735 (evaporator cover) and 1 W10918848 (orion) and 1 W10908836 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chester, VA 23831

John P.

Job Details: 07/20/2022

CX complaint unit not drying dishes checked unit found wire not seated on heater seated wire tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 07/20/2022

not same fridge updated model and sn overcooling both comppartments found damper not always reponding to door open /closed water in freeer below drawers and temps not matching set temps unit will need drain tube and control but also ordering damper and harness for freezer with thermistor; ordrng 1 W10619951 (drain tube) and 1 WPW10317076 (control) and 1 WPW10594329 (diffuser) and 1 W11524656 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Sykesville, MD 21784

Justin S.

Job Details: 07/20/2022

replaced the main control and the ice maker but the bail arm does not come off the old ice maker and the ui is a pantry ui for a different model. attached pics.; ordrng 1 W11476585 (ui(shows nla)) and 1 WPW10474785 (arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Towson, MD 21204

Alexander D.

Job Details: 07/20/2022

"cx complaint frosting in fz, cx said opening fz door never felt right from day 1. cx pointed out that left side of fz door pops open when closing rc door. found bottom basket not in straight and sitting on rack shaft. realigned basket and tested. door now opens and closes much smoother and doesnt pop open on left side anymore. cx said they took the basket out and put it back in several times to troubleshoot frost. cx agrees door opens and closes much smoother than it ever did. advised cx to make sure that they open fz from center of handle and showed cx how tracks can get crooked if they pull from side of handle leaving a gap in door. cx understands. advised cx to monitor and call back if issue persists"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21229

Eric W.

Job Details: 07/20/2022

cx complant of unit not cooling cut into system no r600 in unit installed coupler and vacumed unit down no leaks found it held vacume for 10 min put dye in unit and filled 2.2 oz r600 and unit started to cool and making good pressure told cx to keep eye on unit

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/20/2022

"Confirmed cx complaint unit leaking, confirmed heater failure, metal bushing completely corroded. Replaced with updated part, calibrated unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Baltimore, MD 21211

Keith H.

Job Details: 07/20/2022

cx complaint is unit doesnt always drain inspected unit and found that unit is stacked. i put into diagnostics found f8e1 for long fill i ran test and it drained ..did a drain and spin and it drained. ran rinse and spin and it drained...in order to observe drain pump will need 2 techs for stacked unit; saved tckt

We serviced a

WHIRLPOOL RANGE

Model KDRU767VSS01

Near Stafford, VA 22554

Tanner B.

Job Details: 07/20/2022

"The new control took out the transoformer and ui on unit.. the control had correct part number , but the pins were slightly too short damaging other components were powering on .. i did try to put old control back in when first noticing units dispaly wasnt coming on , then unit smoked from transformer .. kept the power off in meantime due to electrical smoke . needs ui, control and transformer.. pics on sd of different controls; ordrng 1 wpw10496836 (control) and 1 wpw10533029 (ui) and 1 9762885 (transformer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM01

Near Bel Air, MD 21015

Neil H.

Job Details: 07/20/2022

cx complaint split in the ice bin ordering bin.; ordrng 1 WPW10558424 (ice-contnr)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Washington, DC 20009

Samuel R.

Job Details: 07/20/2022

replaced parts and tested unit.unit is now working properly

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