We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Columbia, PA 17512
Sal R.
Job Details:
07/12/2022
CX complaint is that unit is not opperating. I found that the belt is torn in half due to a torn motor pulley . I quoted CX for the cost of repairs (motor covered under 10 year loimited warranty). I collected for service charges.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Christian C.
Job Details:
07/12/2022
Installed gasket. Adjusted water filter was not secure all the way and was leaking water.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near York, PA 17402
Sal R.
Job Details:
07/12/2022
CX complai t was that the utni was leaking. CX had just had the drain hose come put of the stand pipe before service causing the unti to drain onto the floor. I found that the unit is opperating qs designed and could not recreate any leaking. CX will call inot office if leaking happens again.
We serviced a
MAYTAG DRYER
Model LDE8824ACE
Near Laurel, MD 20724
Andrew H.
Job Details:
07/12/2022
Arrived to replace parts and found that the idler pulley was not sent. I spoke with SG in the office and she stated that she'll be giving the customer a call to reschedule; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near York, PA 17403
Marc M.
Job Details:
07/12/2022
"cx complaint unit not cooling properly and deli drawer not closing fully. inspected unit and found heavy build up of ice on the rc evap. ran diag tests as follows: test 1- pass, test 2- pass, test 3- fan run, test 4- rkv can be heard rotating, test 32- pass, test 39- pass, test 56- E0, test 66- E0. pulled unit out to test RC thermistors. checked rc ambient thermistor at p5-1 and p5-2 and found 9.3k ohms and 4.94 vdc from the main control. checked also the p8-3 and p8-4 and 19.1k ohms and 4.94vdc from the main control. took temp reading in the rc and found those temps to be consistent with the readings from the thermistors. contacted techline to review data. techline reccomended entering diag test 7 and switch unit to 8 hour defr. also replacement of the evap cover and pan. sr7734092015; ordrng 1 WP482338 (food grade silicone)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Annapolis, MD 21403
Jonathon C.
Job Details:
07/12/2022
"cx complaint, display fully lit constantly. tested unit, verified complaint. found ui lit up as described. ordering ui. unit still works normally. unable to resched due to so parts.; ordrng 1 W11460962 (UI)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Shiremanstown, PA 17011
Drew B.
Job Details:
07/12/2022
replaced control recalibrated and ran auto test no issues and fully functional chcks good
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Berlin, MD 21811
Michael E.
Job Details:
07/12/2022
"Replaced the gearcase and spin basket as per previous diagnosis. Also i found the cam was not easi;ly shifting so i replaced the cam. I found the inside of the tub ring has been damaged by the loose basket. Then i calibrated and tested unit and found a high pitch screetching when it goes into spin. Ordering motor and tub ring. Cannot reschedukle due to BO part; ordrng 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10531289 (tub ring), used 1 W10721967 (drive pulley) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Camp Hill, PA 17011
Drew B.
Job Details:
07/12/2022
cx complaint thart unit is making nosie when its spinning and draining. when arrivied the unit had nocodes i removed the drain pump and agitator for clearing obstructions. and no nothing was in or under either of them ran auto test of all functions and no issues when testing.. collected
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Falls Church, VA 22043
Eric W.
Job Details:
07/12/2022
installed new filter and restor plate and tested unit unit seems to be better tec line said if unit persists the cx will need to restrice the air flow more
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Woodbine, MD 21797
Ricky E.
Job Details:
07/12/2022
"sump damaged at the motor mounting points, the cap was bent aswell... need parts...; ordrng 1 w11416362 (sump assy)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Stafford, VA 22556
Robert W.
Job Details:
07/12/2022
"CX complaint is the MW will just stop. Inspected unit and found error code F6E6 AM lost communication to UI, Pulled unit and tested the harness to AM and is good and connected properly tech sheet shows to replace AM if connections are good, Ordering AM and Interlock; ordrng 1 W11325786 (AM) and 1 W11449277 (Interlock harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Edgewater, MD 21037
Jonathon C.
Job Details:
07/12/2022
"cx complaint, unit not drying dishes. instructed cx on use and care regarding rinse aid. unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Chester, VA 23836
John P.
Job Details:
07/12/2022
CX complaint unit not cooling checked unit found ice ball at capillary tube indicative of low charge found what appeared to be oil on evaporator ordering evaporator.; ordrng 1 W10836706 (Evap cbe) and 1 2ctss (2ct ss)
We serviced a
JENN-AIR COOKTOP
Model JGC8430CDS
Near Beltsville, MD 20705
Justin S.
Job Details:
07/12/2022
cx says she was cooking then the flames began to flicker so she turned the burner off. says she turned on other burners and they started flickering too. she hasnt used it since but her son did. i turned on all the burners to a high then medium then low and no flames are flickering or yellow tipping. turned on individul burners the same way and no change. turned on and off each burner and no change. the unit is heating good. cannot duplicate fault.
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308ESS1
Near Bethesda, MD 20817
Roberto I.
Job Details:
07/12/2022
"CX complaint no ice. Ran diag, the unit didn't fill. Water supply ok, replaced inlet valve using pre id. Unit tested ok. Collected "
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Red Lion, PA 17356
Marc M.
Job Details:
07/12/2022
"cx complaint unit not pumping water. inspected unit and found errors f4e3 and f6e4 stored in diagnostics. checked float switch and did find that the lever representing the position of the float was not attached and led the unti to misread the presence of water, tho no water was in the tub. however following testing found that the sump assembly is also not pumping. found 120v to the sump but the motor audibly struggling and resulting in no water pressure produced. unit will require replacement sump assembly.; ordrng 1 W11025157 (sump)"
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near Bethany Beach, DE 19930
Andrew W.
Job Details:
07/12/2022
"Cx complaint is no power, no lights on unit. inspected and verified complaint. checked power coming into the unit and proper voltage was coming into the control. green light was not on, on the control. believe the control was shorted and also shorted out the UI. Quoted cx for repair and cx approved. replaced control and UI console. tested and unit is now working as designed. cx paid full amount . job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near York, PA 17402
Marc M.
Job Details:
07/12/2022
cx complaint unt not agitating. inspected unit and found errors f7e6 and f0e5 stored in diagnostics. checked below unit and found outdated shifter applicable to service pointer W11531483 Rev B. was able to remove and replace shifter with updated W10913953. ran calibration cycle following repair as well as auto test cycle. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Vienna, VA 22181
Jason A.
Job Details:
07/12/2022
"CX complaint WASHER stops running & grinding noise. Found F5 E4 lid lock, F7E1 F7E3 error codes. Cleared error codes & ran agitate spin S& lid lock tests. All work. Tried to run DLMS & test wash got F7E1 error code. Measured voltages & resistance. Tried again but now drain motor wont run & in agitate tub movement is not equal CW to CCW. Tried to call techline but no service. Control is OOS > JJ; ordrng 1 W11481722 (actuator) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11556728 (Main ACU OOS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near East York, PA 17402
Marc M.
Job Details:
07/12/2022
cx complaint unit not producing ice. inspected and found that the ice maker generates a loud clickign when cycling. checked further and found the fill tube to be clear and not frozen over or collapsed. checked valve and found that during the icemaker cycle it is never call ign for 120v to the dual valve. unit does dispense water at the dispenser. determined the failure to be the icemaker itself which will come accompanied by a revised icemaker harness as well. collected for full oow repair.; ordrng 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Mechanicsville, VA 23116
Jerod R.
Job Details:
07/12/2022
"tested unit found unit has a dragging noise , rub marks on stator and rotor, from bad gearcase ordered needed parts to fix; ordrng 1 W11393685 (gearcase) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Columbia, MD 21045
Robert L.
Job Details:
07/12/2022
"cx complaint random f2e2, found f0e3, f2e2 stored, per TSP W11436350 Rev B, removed fascia and reseated both blue ribbon connections to console, reinstalled and tested all ops ok, ran calibration and diagnostics, startred cycle no errors, cx to moniotr, if cx calls back must send out new console W11478526"
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Falls Church, VA 22043
Eric W.
Job Details:
07/12/2022
cx complant of unit not cooling in fridge inspected unit found evap drain cloged up with ice 2 ' thick cx thawing unit check the drain line to make sure it is not crushed closed from insolation try to get a water line threw the drain . cx is going to see if there is standing water in drain when it thaws ask cx about that; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Yorktown, VA 23693
Lucas R.
Job Details:
07/12/2022
"upon arrival ff at 50 degrees, ff evap thermistor reading 44 degrees while covred in ice, avg icebox temp 29 degrees, icemaker cycled and filled in diag, called techline spoke with scott, advised software shuts off ice to focus on cooling, replaced evap cover, verrified repair in diag, advised cx to allow 24 hours to resume normal operation, unit working as designed scott"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Baltimore, MD 21206
Milton J.
Job Details:
07/12/2022
CX complaint FC too cold. Inspected and found the RH FC slide not closing fully which was keeping the right side of the FC door gasket from sealing against the cabinet. Installed new LH Bracket and RH Bracket as sent by Pre-ID. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Harrisburg, PA 17112
Fred G.
Job Details:
07/12/2022
"cx complaint led ligjht out in freezer and top of RC. also ice production is down. inspected unit and found unit would need led module in FC to fix all lights. entered unit into diag and first ran test 56, unit showed a E0. ran test 57 and the unit harvested ice, ran test 45 and found the ice maker filled with water. ran test 36 and found the ice box fan does work. did test 37 and found 01. took temp of the FC and found 6 degrees, unit is set for 0 degrees. called TL TL said icebox is about 10 degrees higher then the the FC. first try bring the temp down in the FC if that doesnt work then the unit will need a dispenser UI. qouted cx for led module repair and cx accepted repair. replaced led with van stock (W10695459). unit now checks good. charged cx; used 1 W10695459 (led module) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Stafford, VA 22556
Robert W.
Job Details:
07/12/2022
"CX Complaint is the unit isnt cooling. Inspected unit and plugged unit in and found compressor making some noise, Pulled rear cover and amp tested unit and found compressor running and pulling 1.68 amps at 1 min of running after running for about 10 mins unit is now pulling 2.00 amps pulled evap cover and found no frost pattern at all. Unit will need compressor dryer and coupler.; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Pasadena, MD 21122
Kevin P.
Job Details:
07/12/2022
cx complaint unit has failed led lights freezer ceiling light is out and all others on the circuit are dim. per service pointer w11606409 ordering all new led modules which are covered under s code s84638 to cover all parts and labor expenses. cx had extra led's she purchsed from a previous repair so i replaced the freezer ceiling led and all lights are working again. ordering 12 led's; ordrng 12 w11484836 (3 point led)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near West Springfield, VA 22152
Tanner B.
Job Details:
07/12/2022
"Cc the unit not cooling well in ff section , units temps at -5 and 33 .. the ff was at 54 and fc at 8 degrees.. the units compressor running .. found barley any freon in system or low atleast .. vac unit down and refilled .. unit needs compressor and condensor for return visit..; ordrng 1 W10865728 (condensor) and 1 W11025999 (compressor) and 2 w10913906 (coupler)s and 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ03
Near East York, PA 17402
Marc M.
Job Details:
07/12/2022
cx complaint FC door handle still loose. was able to completely remove door handle and tighten the mounting screws to the door skin with an impact drill. following correcting the mounting screws was able to also tighten the door handle hex set screws and test vigorously for any tolerance. cx also requested the rc doors be leveled and was able to perform adjustment via the right bottom hinge set screw. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
John P.
Job Details:
07/12/2022
"CX complaint unit not working checked unit found no stored error codes attempted to run diagnostic cycle, when unit got to agitation portion unit shut down and said done I found bad capacitor replaced capacitor calibrated tested working as designed; ordrng 1 W11395618 (Capacitor), used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Dillsburg, PA 17019
Drew B.
Job Details:
07/12/2022
replaced control now full led and checks good
We serviced a
WHIRLPOOL RANGE
Model SF367LEK
Near Bowie, MD 20715
Dustin F.
Job Details:
07/12/2022
"cx complaint: oven not workinginspected unit found serial number sticker rubbed off, and machine displaying F2E1 code. power cycled unit for 30 sec per tech sheet. code gone, however Cancel button on console still does not work. Contacted TL, they stated without M/S they cannot procede. they Checked WP and CX has no appliance information on WP side.CX needs to obtain proper M/S information from Lowes and call us back for repair. confirmed issue with console."
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWQ00
Near Williamsburg, VA 23188
Lucas R.
Job Details:
07/12/2022
"cx complaint drain clogged, cleared drain, verrified 4 cups of water wnt into pan, added pemagum under pan to allow better funnel, no tube on this model, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model W2RXEMMWB01
Near Catonsville, MD 21228
Robert L.
Job Details:
07/12/2022
"upon arrival cx said they tried to call office to cancel and were on hold , they were able to get ice maker working over weekend, cancelling call"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23504
Carl A.
Job Details:
07/12/2022
"cx complaint of unit not working ,checked unit to find the following error F7E1 called techline spoke with Robert,found the control board failed,may have taken out actuator and wire harness problem ordering parts needed for repairs SR#7734093105; ordrng 1 W11481722 (ACTUATOR) and 1 W11335100 (Harness, Lower) and 1 W11513246 (CNTRL-ELEC)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EWH01
Near Millville, DE 19967
Frederick R.
Job Details:
07/12/2022
CX complaint is RC evap leaking under drawers and RC evap to freeze up. Replaced the drip pan and installed kit properly which was not done on a prior visit byt another tech. After repair i watch RC evap for a full frost pattern. Unit is now working as designed. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Norfolk, VA 23513
Carl A.
Job Details:
07/12/2022
"cx complaint of unit F3E3,,checkedu nit to find mostior in unit ,causeing ui board not to work,ordering parts needed for repairs; ordrng 1 W11351728 (CNTRL-ELEC) and 1 W11350214 (Appliance Control Unit (acu)) and 1 WP697772 (Blower Wheel) and 1 280148 (Thermal Cut Off)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Pikesville, MD 21208
Keith H.
Job Details:
07/12/2022
cx complaint is unit not working inspected unit and found the drain motor jus humming not draining and its burning hot orderin new motor; ordrng 1 W11396717 (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Virginia Beach, VA 23454
Carl A.
Job Details:
07/12/2022
"cx complaint of unit forming ice at top of freezer where door meets cabinet,checked unit find door sagging,found that the center screw that hold the hinge on door sheared off from installltion called techline spoke with Bruce got docment and was advise by techline to have cx call custormer service for resolution"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stafford, VA 22556
Robert W.
Job Details:
07/12/2022
"CX recev a letter for service pointer. Inspected unit and found unit is under the element replacement, Went to remove DW from cabnet and stripped out one of the mounting screws cant remove DW will need to brake bracket in order to remove DW. Ordering bracket and will use element on return,; ordrng 1 WP8269145 (Bracket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ephrata, PA 17522
Justin L.
Job Details:
07/12/2022
Cx stated no ice or water dispensing. No light son dispenser. Was able to access unit and found that the connector behind the kickplate was loose. Secure connections and unit now operates as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Front Royal, VA 22630
Ezra M.
Job Details:
07/12/2022
"installed gearcase, slider and absorbers. calibrated and tested unit, all sounds normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ephrata, PA 17522
Justin L.
Job Details:
07/12/2022
"Cx complaint unit not making ice fast enough. Was able to access unit and using the thermocoupler found temperature of 1F in FC. Entered diagnostic and ran test 47 read 01, 44 harvested and showed bucket not full, 45 icemaker filled, contacted techline and spoke to Kurt changed freezer temp to -2 to help try to produce ice faster. As of now unit operating as designed no further work needed."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Salisbury, MD 21804
Michael E.
Job Details:
07/12/2022
Replaced operating thermostat as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elkridge, MD 21075
Robert L.
Job Details:
07/12/2022
"cx complaints food freezing on top shelf of Rc water dripping down door and right door slamming back, found damper closing tight no air leaks , cx mostly had dairy on top shelf, explained damper function, cx to relocate items, found unit was not leevel and wobbling , raised front alot and leveled doors, now doors self closing and drip falls in tray instead of down door, tested all ops ok"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Charlottesville, VA 22901
Kyle A.
Job Details:
07/12/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ05
Near Strasburg, VA 22657
Daniel J.
Job Details:
07/12/2022
found evap frosted over blocking air movement to fan for fridge section removed checked door gaskets seal found freezer over packed blocking vents in freezer completely covered replaced thermistor was forze over and confrimed after cold air entering fridge section with no restrictions
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Bethany Beach, DE 19930
Andrew W.
Job Details:
07/12/2022
"Cx complaint is unit not washing dishes. inspected and verified complaint. put unit into diag mode and found 3 error codes. F4E3 motor not running, F5E1 door stuck open, and F7E 1 no heat. Ran a test cycle and the unit fills but does not spray water from the wash arms. unit drains but slowly. unit heater does not activate. Ordering pump and motor assembly, heater element, door latch, and strike. Rescheduled with cx for 7/19/22 AM requested.; ordrng 1 W11087376 (pump&motor) and 1 W10703867 (heater) and 1 WPW10544004 (door latch strike) and 1 WPW10653840 (door latch)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details:
07/12/2022
cx complaint unit is not cooling. got to unit and was dead hot. pulled unit out. compressor extremley hot and not running. unplugged unit and turned back on and comp came on made a weird noise and went back off. unit needs compressor. ordering parts for return visit.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 w10913906 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Millsboro, DE 19966
Frederick R.
Job Details:
07/12/2022
"CX complaint is fridge no cool. Inspected/tested and verified complaint. NO ice on evap cover, pulled cover and no frost patern at all. Pulled amp draw of 0.64 on compressor and it is very hot. Pulling WP2188823 evaporator from OS(Haley). Ordering compressor, UV drier and coupler. This unit has an additional one year warranty through Costco and I verified POP as 9/16/20 so this is fully covered. Rescheduled CX for Tues 7/19/22. 3ct SS job; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 WP2188823 (evaporator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS
Near Washington, DC 20011
Ricardo S.
Job Details:
07/12/2022
"Cx complains that the unit not making ice, inspected unit, Fc temp 4 degrees, the rc temp 40 degrees, ice mkaer fill tube cks ok, ice maker motor makes a humming noise, also the Deli drawer control not working, unit needs the harness wire.. order parts; ordrng 1 WPW10764668 (ice maker) and 1 W11249952 (motor-evap) and 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec just in case)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near New Castle, DE 19720
Taylor F.
Job Details:
07/12/2022
"Cx complaint is unit wrinkling clothes. Found cx to be air drying clothes, and not using fabric softener. Cx is washing fabrics that are reccomended gentle wash, which falls under the cycle 'wrinkle control'. Also reccomended using warm water, deep water wash, and 1 rinse. Unit is working as designed. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near New Market, MD 21774
Bernard M.
Job Details:
07/12/2022
"Cx complaint ice won't dispense from door. Inspected door and removed ice bin, found the auger motor wouldn't rotate due to ice around the inside.Also found ice stuck above the separator causing ice build up below ice bin. Removed ice and placed bin back in and ice dispensed from the door. Crushed and cubed both dispense without any getting jammed. Cx paid service fee. Unit checks good"
We serviced a
KITCHENAID FREEZER
Model KRFF507HBL00
Near Sterling, VA 20165
Richard B.
Job Details:
07/12/2022
"CX complant. Freezer light out after last visit. Inspected unit and found freezer LED failed, Repkaced LED , less than 1 month since LED was replaced, New LED working as designed, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bladensburg, MD 20710
Samuel R.
Job Details:
07/12/2022
cx complaint unit is not working inspected unit and found unit to have error code f7e6 for motot fault.ran service test and unit barely agitated or spun.unit wil need a new motor W10890624 0 tribles nd whirlpool wiseable; ordrng 1 W10890624 (motor)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Lorton, VA 22079
Tanner B.
Job Details:
07/12/2022
Cc the unit not spinning. found f7e1 error.. ran diag and unit seemed to complete cycle.. i did shifter test and the shifter is unresponsive .. unit needs new shifter .; ordrng 1 W10913953 (shifter)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Portsmouth, VA 23703
Zachery R.
Job Details:
07/12/2022
"cx complaint unit making weird noises, checked unit, come to find blower wheel not seated to motor properly rubbing housing, reseated blower, tested, unit working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Alexandria, VA 22315
David J.
Job Details:
07/12/2022
Cx complaint unit will not start. Replaced parts as stated by previous tech. Tested unit with wet paper towel. Unit is now working as intended.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV2
Near Waldorf, MD 20603
Shawn D.
Job Details:
07/12/2022
cx complaint friend used oven and fire happened so used fire extinguisher ti put it out. inspected unit then took inside oven apart to find something spilled like grease and caused the fire. called safety documented issues. cleaned up all grease then pre heated oven to 350 and reached it was a little smokey still burning some residue but is pretty much gone now. infomred cx hes good to go and to be carefull when cooking. unit is good
We serviced a
JENNAIR RANGE
Model JGD3536WS01
Near Crofton, MD 21114
Kevin P.
Job Details:
07/12/2022
cx is declining service on this unit. njob complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near East York, PA 17402
Marc M.
Job Details:
07/12/2022
cx complaint unit was beeping loudly when not in use. entered diagnostic cycle and found error code f1e1. per page 1 of the techsheet unit will require acu W11462458 replacement.; ordrng 1 W11462458 (control)
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Springfield, VA 22150
David J.
Job Details:
07/12/2022
Cx complaint unit is just not working. Inspected unit and found I could not get unit to start. Cx stated it fills sometimes and doesnt drain. I tried to get into diagnostic mode but it kept giving me problems. Going to order parts to have unit back in working order. All parts are covered under Entitlements until 2023. Will replace parts once they arrive. ; ordrng 1 Wpw10605057 (Sump assem.) and 1 W10876537 (Drain pump) and 1 W11101428 (Lower spray arm) and 1 W10909701 (Control)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near York, PA 17402
Sal R.
Job Details:
07/12/2022
"Per the previouse tech, I was able to access and replace the lid lock. I then calibrated and ran a auto test . I found the unit to be opperating as deskgned. UNit test good."
We serviced a
AMANA WASHER
Model NTW4516FW
Near Alexandria, VA 22315
David J.
Job Details:
07/12/2022
"F8E1 no fill long fill Cx complaint unit would stop in middle of cycle. Inspected unit and checked for error codes. Found one above. Cleared codes and ran diagnostic cycle. At the end of cycle there was a very loud screeching noise. Looked under unit and found no oil. I replaced the splutch and actuator. Found that belt was worn out and needs to be replaced. Ran diagnostic cycle again and the loud noise was there again. Checked under agitator and did not find any coins or objects. Going to order inlet valve, belt and gear case for return visit. ; ordrng 1 W11454741 (Gear case) and 1 W11239857 (Belt) and 1 W11210463 (Water inlet valve) and 1 285811 (Cam repair kit)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Pasadena, MD 21122
Kevin P.
Job Details:
07/12/2022
"installed new clutch, slider, and control and calibrated unit, tests good job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Lancaster, PA 17603
Justin L.
Job Details:
07/12/2022
cx complaint screw laying out. was able to access unit and found one of the mounting screws had backed out causing icemaker to hang and get caught on the ice tray. was able to correct the issue and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335FDDM01
Near Elkridge, MD 21075
Robert L.
Job Details:
07/12/2022
"cx complaitn filter was leaking from generic filter, filter got stuck and door came off, removed old filter, reassembled filter housing and reinstalled new filter, tested all ops ok, collected"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017AS2
Near Lancaster, PA 17601
Justin L.
Job Details:
07/12/2022
"Cx complaint fan came on by itself. Was able to access unit and cx stated when she was boiling eggs on the front burner with the fan off the fan turned itself on. FIlled a cup with 2 cups of water and ran on high for 4 minutes and unit boiled the water. Tested all functions of the unit. This is normal. The microwave oven’s cooling fan (on some models), which is separate from the vent fan, automatically comes on during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on and off to cool the microwave oven’s controls while the cooktop below is being used. Collected for service call only no further work needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Philadelphia, PA 19106
Andrew S.
Job Details:
07/12/2022
Per previous tech I was able to access and replace the ice maker and valve. I then tested the unit and the icemaker harvested and filled. Unit is now functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Elizabethtown, PA 17022
Justin L.
Job Details:
07/12/2022
as per previous tech was able to access unit and replace icebox fan. Ran test 36 and fan works in and out of test mode. Test 56 no error codes 57 harvest 45 fill. Unit now operating as designed no further work needed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hanover, PA 17331
Andrew S.
Job Details:
07/12/2022
Cx complaint is that the unit is making a loud noise when spinning. Upon arrival I found no error codes. I then ran the diag test and found that the belt is slipping on the splutch and motor when spinning. I am ordering the motor and will use the belt and splutch on retrun. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11283592 (Motor)
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near McLean, VA 22101
Eric W.
Job Details:
07/12/2022
7734085835 sr# installed new icemaker and tryed to fill no water but i can here the valve called tec line found fill hose froen tested heater getting 40 omes he said should be around 18 omes and no volts comming from control should be 12-13 v dc ordering ui and fill tube teste new fill tube heater befor installing if omes is still at 40 the one in unit is good just will neednew ui; ordrng 1 W11307246 (ui freezer) and 1 W11515313 (fill tube)
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Norfolk, VA 23502
Zachery R.
Job Details:
07/12/2022
"cx complaint unit fc door hard to open and close and ice forming behind rc icemaker, checked unit, come to find clogged drain not allowing water to drain into pan which is forming sheet of ice on bottom of fc, not allowing door to open/close properly, cleared drain and ice build in fc, tested drain, drain is good, checked ice box fan, ice box fan is defective, quoted cx, cx paid in full, ordering icebox fan to complete repair.; ordrng 1 W10846539 (evaporator fan blade)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Fort Belvoir, VA 22060
David J.
Job Details:
07/12/2022
Cx complaint unit not cooling. Removed back cover in freezer and inspected evap. Found no frost pattern but a huge ice ball on top left of evap. Spoke with AH and was instructed unit needs sealed system work. Ordering sealed system tech for return visit. ; ordrng 1 Wpw10507886 (Compress assem.) and 1 W10836706 (Evap) and 1 876764 (Service valve) and 1 W10843121 (Drier) and 1 Sealedsystemtech (Sealed system tech)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Abbottstown, PA 17301
Drew B.
Job Details:
07/12/2022
cx complaint its poorly pulling under the mirowave. nd is blowing out tyop no issues.. had called techline spoke to rick about poor fan motor pulling rght tube side mag tube moving air through mag airways where left is for pulling air...b4 cooking turn on fan create a air pattern.... will help to some degree. replacing fan will not chsange anything different
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near Alexandria, VA 22314
Emmanuel R.
Job Details:
07/12/2022
"Cs unit is dispensing water very slowly and the icemaker doesnt make ice, Confirmed complaint. Found the water filter is defective restricting water flow, installed my by pass and water pressure returned really good . customer is happy. Also i set the icemaker into a cycle and it never stopped continues to cycle nonstop never shuts down and never calls for water . Replaced icemaker and tested it. New icemaker is cycling and filling with water, Advised customer to allow 24hrs for icemaker to produce ice. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAB05
Near Dundalk, MD 21222
Milton J.
Job Details:
07/12/2022
"CX complaint unit not cooling as should. Installed new Defrost Control, RC Ceiling LED and FC LED as previously ordered. Unit is now functioning properly. -MJrob"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22305
Emmanuel R.
Job Details:
07/12/2022
"Replaced sump and motor, tested for leaks . No leaks founds, unit is now working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Silver Spring, MD 20901
Roberto I.
Job Details:
07/12/2022
"Replaced solenoid and control. I was unable to defrost the evaporator without breaking the fan scroll, fost build up was too much. Quoted the cost of the fan scroll bu the cx didn't want to pay for other parts. She is defrosting the unit by living it unplugged for 36 hours."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVY02
Near McLean, VA 22101
Eric W.
Job Details:
07/12/2022
installed new optics and icemaker cycled and filled with water no leaks
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23451
Carl A.
Job Details:
07/12/2022
replaced heater per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Vienna, VA 22181
Jason A.
Job Details:
07/12/2022
"CX complaint F8E4 error beeps & DW will not run. Checked drain pan no water but CX had turned off breaker a few days ago & water likely evaporated. Found F8E4, F9E1 & FAE9 - not listed. Ran test wash. Water ran into pan midway into cycle. Pulled out pan & left float switch on floor & ran test wash again. This time no leaks. Checked fill tube to valve is tight & pulled out unit to check sides insulation is dry & no sogns of leaks., Left side di not have tube extension installaed from factory See SDpics. Called techline SR 7734085592 > JJ; ordrng 1 W11535094 (fill tank (15) OOS) and 1 W11025988 (funnel ext hose (10))"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Gettysburg, PA 17325
Andrew S.
Job Details:
07/12/2022
Cx complaint is that the unit was leaking from the dispenser area and down the front. Upon arrival I found that the dispenser hose was pinched partially closed and had residue built up in it. I was able to clear the tube but was unable to get the hose to open fully. I am ordering the hose. Please contact cx when the part is availble and the contract is approved.; ordrng 1 W11366227 (Dispenser Hose)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Disputanta, VA 23842
John P.
Job Details:
07/12/2022
"CX complaint unit not cleaning dishes on top rack and also not drying after testing unit found OWI thermistor out of range and control not always sending power to fan ordering control sensor, and fan.; ordrng 1 W11084121 (Owi) and 1 W11305308 (Control) and 1 WPW10469574 (Fan) and 1 WPW10195032 (Deflector)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Severna Park, MD 21146
Kevin P.
Job Details:
07/12/2022
"unit is in warranty. cx complaint unit intermittently not responding to inputs on console and display will freeze. installed new console and control, job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23518
Carl A.
Job Details:
07/12/2022
replaced all parts tested and calibrated unjit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM
Near Hanover, MD 21076
Andrew H.
Job Details:
07/12/2022
Customers complaint as the unit's dispensing water very slowly inspected unit found very little water had come out of the dispenser. I pulled you out about 6 in and water pressure change much more significantly. I looked and found that the water line was pressed up against the wall and when fully pushed back it was pinching the line. I repositioned the water line and pushing it back and tested unit and it's now dispensing water properly.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Washington, DC 20018
Samuel R.
Job Details:
07/12/2022
cx complaint oven not working.inspected unit found door hinge not set right causing unit not to seal properly.tested unit and unit is now workking properly.also adjuted simmer burner
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Winchester, VA 22601
Daniel J.
Job Details:
07/12/2022
complaint fridge compartment not cooling unit at rent a center no itmes in fridge cool air flowing into fridge compartment unit just start defrost cycle before arrival seen frost on coils tested and replaced thermistor let units evap frost over checked temp on top shelf fridge compartment 37 f evap even frost pattern no errors stored
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Fairfax, VA 22031
Christian C.
Job Details:
07/12/2022
Cx complaint unit intermittently does not power on. Inspected unit found that outlets used for MW does not have enough voltage. Top outlet reading 97.3VAC and bottom outlet reading 97.7VAC. Advised cx they need an electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Chantilly, VA 20152
Ezra M.
Job Details:
07/11/2022
"installed new compressor and dryer. vacuumed sys down to -29 for 15 mins. filled with 4.24 oz r134a. condenser fan failing, wobbling, ordering condenser fan and motor.; ordrng 1 W11193484 (blade-fan) and 1 W11563806 (condenser motor)"
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Winchester, VA 22603
Danny R.
Job Details:
07/11/2022
"cx isnt in home person here called cx they cancledd didnt know price of labor and such , will call back if they want serivce"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Richmond, VA 23238
Joseph D.
Job Details:
07/11/2022
"cx complaint that ice is overfilling, confirmed complaint. as per techline recommendation, pex line and regulator must be installed, however the supplied 5' pex line will not reach under the sink. unit will need 25 ft pex line to be ordered and installed. updating part. I turned down the valve under the sink, which helped with pressure and should alleviate problem in the meantime, unless excess pressure is building within the water lines.; ordrng 1 W10267701RP (tube-water)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
07/11/2022
Per previous diag I replaced the timer. I then found that the unit would not start. I then put the old timer back in and found that it did not start as well. I then tested the PTS switch and found that it is functioning but i only found 87 V. I then removed the cover and checked the incoming voltage and found that L1 was bouncing around and not consistant. I checked L2 and found 125 vac. I then found that the voltage in L1 dropped to 0 when attempting to start the unit. ANd I found that L2 jumped to 245v when attempting to start the unit. I am ordering a cycling thermostat and the timer again. Cx is having an electrician check the receptical and wiring to the plug. Cx will call the office when the electic is taken care of.; ordrng 1 WP3387134 (Thermistat) and 1 WPW10185982 (Timer)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Alexandria, VA 22309
Richard B.
Job Details:
07/11/2022
"CX complant. Dishwasher not working. Prior diagnosis found dishwasher dosent run. Installed sump assembly and tested unit , Dishwasher working as designed. Job completed, RB"
We serviced a
WHIRLPOOL COOKTOP
Model JGD3430GS00
Near Boonsboro, MD 21713
Danny R.
Job Details:
07/11/2022
bezels were coming off unit is under 1 month old cosmectic is covered replaced bezeles unit chercksok
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Winchester, VA 22601
Danny R.
Job Details:
07/11/2022
unit wont go in to diag past lid lock gots lid lock code and it clicks will need lock; ordrng 1 W11513248 (lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details:
07/11/2022
"cx complaint of unit frosting up in freezer called techline spoke with Jole was advise either enviormental or customer use,checked unit to find that that the left rail was not making completed contact at the back of unit was no ice or damage found to the cabinet causeinf the rail to fail replaced rail tested unit and snaped pics of all works as designed "