Service History 998 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB07

Near York, PA 17403

Marc M.

Job Details: 07/12/2022

while going to install parts removed the outter cover discovered that there was a ziptie from the manfucturing process stuck in the cooling fan blower. was able to take pics of the stray item and remove and test the unit. ran several 2-3 minute cycles with a mug of water inside and unit performed perfectly to spec. unit now checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0DS00

Near Sparks, MD 21152

Neil H.

Job Details: 07/12/2022

"cx complaint rr not sparking when using that one but all the others used the rr one sparks new spark harness needed.167.29150 due on return; ordrng 1 W10868533 ( Harness, Main)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS09

Near Catonsville, MD 21228

Robert L.

Job Details: 07/12/2022

"installed magnetron and diode per previous, tested all oops ok, collected labor cx paid in full"

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Manassas, VA 20110

Robert W.

Job Details: 07/12/2022

Replaced door assembly and tested unit and unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Woodstock, MD 21163

Robert L.

Job Details: 07/12/2022

"called ahead to verify complaint, cx has water coming out of house stand piipe and needs plumber, cx calimed in warranty but had no reciept on hand, cx to get plumber and reciept and if still needs service will call back"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/12/2022

"cx complant unit not making ice, filling up wtih water, confirmed complaint. inlet valve, bin sensor, recirc pump all check fine, unit with kink in drain hose causing bin to fill up with water, melt the ice that it create. removed kink from drain line, and unit now draining and operating properly. cx did mention that unit was just dumping into his crawl space with no plumping hook up, i advised professional plumber to remedy this issue that does not affect operation of unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Carlisle, PA 17013

Fred G.

Job Details: 07/12/2022

i was able to access unit and replace the right side RC door gasket. used a heat gun to heat up the gasket to form it to the body of the unit. asked about the noise issue and was told it was still there. i was able to hear it a little and sound like small pop sounds. pulled unit out to find large build up of dust and hari on condensor and condensor fan. after removing all dirt i did not hear the noise. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Seaford, DE 19973

Michael E.

Job Details: 07/12/2022

"CX complaint: unit leaking. Tested and verified complaint. I found water dripping off the frontr lock for pump and motor mounting. I replaced pump and motor, tested unit and still leaking. Leak must be coming from under the front element mount inside tub. Ordering tub and 2 count.. I asked CX to contact us when it arrives. Cannot reschedule due to direct to CX shipping.; ordrng 1 WPW10681506 (tub-dishwr)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Aydlett, NC 27916

Austin D.

Job Details: 07/12/2022

cx complaint the unit is not making any noises. checked the unit and found a faulty speaker. repalced the ui and then tested the speaker. speaker is working now. tested the oven by heating the unit to 350 degrees. unit is running as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Fairfax, VA 22032

Christian C.

Job Details: 07/12/2022

Installed switch and tested burners. All are heating and cycling. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Damascus, MD 20872

Brian R.

Job Details: 07/12/2022

cx complaint is unit does not sound like it runs or cleans as things are always dirty.tested unit. unit fills and you can hear motor kick on and spray arms do not move. found codes FAE2 wax fan F7E1 wash motor failure F8E4 float switch open. unit also has not had element updated. and also found cover on console starting to come off as well. parts are needed as soon as all parts are in office will schedule.; ordrng 1 W11416363 (sump and motor) and 1 W11611303 (Harness) and 1 W11416460 (Vent Fan) and 1 W11537778 (Element) and 1 W11545764 (Float Switch) and 1 W11413963 (Console Black)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Fairfax, VA 22031

Christian C.

Job Details: 07/12/2022

Installed evap motor. Motor now running. Did not recieve leds will use on return visit.; schdld next appmnt for 7/21 THU !

We serviced a

KITCHENAID HOOD

Model UXT4236ADS2

Near Monrovia, MD 21770

Brian R.

Job Details: 07/12/2022

builder said unit was installed and lights work but fan wont come on. home is new and not lived in yet. took cover off and removed plug to fan to check powewr. nothing to fan and turned switch on and nothing to fan again. checked over unit and dont see a number for the small board just the switch and no pointers or anything on this unit. will order new switch. as soon as part is in office will schedule.; ordrng 1 WPW10395126 (Fan Switch)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model KODE500ESS05

Near Leesburg, VA 20175

Ezra M.

Job Details: 07/12/2022

"no operation. cust states thatwhen breaker reset, display comes on for a short time, then goes dead. breaker to unit off upon arrival. checked connections in junction box, saw no issues. turned on breaker, checked errors - none stored. started bake cycle on upper oven, heating normally. tested lower oven, heating normally. ordering controls and console.; ordrng 1 W11087449 (console) and 1 W11179310 (cntrl-elec) and 1 W10801665 (control without power)"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS04

Near Ocean View, DE 19970

Andrew W.

Job Details: 07/12/2022

Cx complaint is still leaking and freezing in the freezer. inspected and verified complaint. unit is not level and leaning forward a full bubble. unit also had clogged drain line. cx also states there is hardly any water coming out of the dispenser. cleared ice and clogged drain tube. made sure unit was completely level. checked filter and when filter is out water pressure is good at the dispenser. prior tech had suggested a new filter which the cx installed and still had the issue. ordering filter housing to correct the problem. rescheduled for 7/20/22 am requested.; ordrng 1 W11482384 (filter housing)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near York, PA 17402

Sal R.

Job Details: 07/12/2022

"Per the previouse tech, I was able to access and replace both the valve and control board. I then recalibrated and ran a auto test. UNit test good."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Frederick, MD 21702

Bernard M.

Job Details: 07/12/2022

"Cx complaint unit sparks when operating. Inspected inside unit and found marks above the clips which hold metal rack. The metal rack is making contact with sides creating the spark. Contacted WP safety and documented findings, and instructed cx to ensure rack is centered when in use. Cx didn't have POP available,but informed me he has extended warraty through Home Depot. WP safety covered trip with Policy 7"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King George, VA 22485

Thomas B.

Job Details: 07/12/2022

Arrived at cx home knocked rang bell no answer office called cx cx states unit was replaced last week no service needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Smyrna, DE 19977

Taylor F.

Job Details: 07/12/2022

Cx complaint is wires broken at the bottom of the FC door causing the IM to not make ice. Tested inspected and verifed complaint. Found at least 4 wires t be defective. Can not make repair due to the wires being broken right where they come out of the door. Quoted cx for a new door W11390104. Saved quote. Cx is going to call whirlpool to see if they can help in any way. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Nokesville, VA 20181

Robert W.

Job Details: 07/12/2022

"CX Complaint is the unit is making noise and not spinning. Inspected unit and found error code F7E1 control cant see basket speed, Put unit in dia and ran tach test and its working properly ran manual diag and tested shfter in spin and agitate and its getting properly power when spin was seleted i can hear just the agitater spin pulled basket and found the hub teeth are gone so basket cant spin. Ordering Hub to fix issue; ordrng 1 W10528947 (Hub)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Smyrna, DE 19977

Taylor F.

Job Details: 07/12/2022

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM not cycling (getting stuck half way). Replaced the IM from VS and IM did the same thing. Had no condinuity through the dark brown wire (sensor wire) from the top of the door to the bottom of the door. Ordering left door. Also ordering IM to replace VS and another IM for the new door. IM is stuck in the twisted position and will be deformed by the time we return. Cx is going to open the door and inspect it for damage when they receive it. Cannot reschedule at this time.; ordrng 1 W11390104 (door fip) and 2 W10873791 (icemaker)s, used 1 W10873791 (icemaker) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Clarksburg, MD 20871

Ricky E.

Job Details: 07/12/2022

"customer stated that the timer wasnt moving during cycles.. verified issue and fnd power to the timer motor, but not advancment from the timer... replaced the timer, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/12/2022

"cx complaint water is coming out of ice maker and freezing. inspected unit ran test 56 and found E0. ran test 57 and when unit started to harvest ice it did harvest but kept harvesting. motor spun and spun displaying a 20 then a 01. ran test 45 and found the unit will dispense water to ice maker, but it not fill it the whole way. test 36 kicked the fan on. test 37 showed 01. unit needs ice maker and duel water valve. ordering 1 (W11482383), 1 (W11579560). please call cx once parts are in to set up apt.; ordrng 1 W11579560 (ice maker) and 1 W11482383 (valve.)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Richmond, VA 23221

Chris B.

Job Details: 07/12/2022

cx complain tunit will not go threw cycle apon arrival unitn was full of water drained water when in test mode can hear motor trying to agitate and spin but very faint found capicitor at 28fhz ordering capicitor; ordrng 1 W11428524 (capicitor)

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Townsend, DE 19734

Alexander W.

Job Details: 07/12/2022

Cx stated. Unit not giving any signal sound tested inspected and verified cx complaint went to install part from previous diag and found part is defective ordering another fascia cannot reached at this time due to SO part. ; ordrng 1 W11413566 (Fascia)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Richmond, VA 23226

Chris B.

Job Details: 07/12/2022

replaced hinges interlocks and inner door skin problem still prosist ordering outer door skin W11110515; ordrng 1 W11110515 (outer door ss)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/12/2022

cx complaint they came home after 2weeks and found the panel/control lights flashing blinking on and off ordering control.; ordrng 1 W11087226 (control elec) and 1 W10854044 (button)

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Richmond, VA 23225

Chris B.

Job Details: 07/12/2022

cx complaint unit will not wash threw a complete cycle inspected unit found f9e1 error stored f4e4 wash motor failure inspected unit founf bad motor windings when unit is under load no voltage therw control at sump witholut load 120v unit will need control W10866124 and wash motor W10902372qouted cx

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Woodbine, MD 21797

Ricky E.

Job Details: 07/12/2022

"installed the evap fan, unit cks ok.."

We serviced a

AMANA REFRIGERATOR

Model TSI22TE

Near Richmond, VA 23224

John P.

Job Details: 07/12/2022

Installed gasket tested working as designed..

We serviced a

N/A N/A

Model WTW6400SW1

Near Enola, PA 17025

Fred G.

Job Details: 07/12/2022

"cx complaint when starting unit within 30 secs of starting cycle unit displays a F1 code and wont do anything else. inspected unit and tried a cycle and got f1 on display. entered into diag and found error f68, f32, f84. tried to run a auto test and found the unit started then stopped and displayed a F1. unit needs main control board (W10112112). control board is no longer available.; ordrng 1 W10112112 (control unit assy)"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Wintergreen Resort, VA 22967

Kyle A.

Job Details: 07/12/2022

"Cx complaint of rumbling noise and of check vent error. Did confirm moisture sensor is reading open. And that blower wheel spline has broken free of plastic also making impossible to remove. Will need to replace motor, blower housing with blower and motor. Cx payed 120 diagnostic and is going to think over repair.; ordrng 1 W10888146 (Housing) and 1 WPW10298258 . (Harness)"

We serviced a

WHIRLPOOL OVEN

Model WFE320M0ES2

Near Dover, PA 17315

Sal R.

Job Details: 07/12/2022

"CX complaint is that the unit has a F2 error code. In addtion to the F2 error, i also found a F9 in diag mode. I inspected the term block and found the propper voltage to opperate the unit. I quoted CX for the cost of a new control and completion of the repair. . CX will call into office if repair is wanted."

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Reston, VA 20191

Richard B.

Job Details: 07/12/2022

"CX complant. Washer not working. Inspected unit and found 4 error codes . F3E2 , F0E4 , F7E9 , F5E1 . inlet watter rtemp , speed limited by temp locked rotor and lid left up. Found gearcase has lost lots of oil , Found rotor bolt off, Reassembled so can be used with light loads, Cold valve is reading way off. Ordering valve assembly , rotor , stator , clutch , slider , and gearcase. Not in stock , Further work needed. RB.; ordrng 1 W11393685 (gearcase) and 1 W10754158 (stator) and 1 W10754448 (clutch) and 1 W10754161 (rotor) and 1 W10734521 (slider) and 1 W11165546 (valves)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near York, PA 17404

Sal R.

Job Details: 07/12/2022

CX canceled call in driveway. She informed em that the utni is now making ice. I am moving on.

We serviced a

WHIRLPOOL COOKTOP

Model KERS807SSS00

Near Glen Allen, VA 23060

Jerod R.

Job Details: 07/12/2022

tested unitfound unit had bad elements customer to replaced unit due to cost of repair

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2389GES

Near York, PA 17404

Sal R.

Job Details: 07/12/2022

"I was able to cacess and install Bi-,etal and defrost heater. UNit test good. I collected labor charges. I advised CX to allow a min of 24hr's before unit returns to reccomended temps. unit test good."

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near South Riding, VA 20152

Carl R.

Job Details: 07/12/2022

Abnormal noise when drying clothes. Noise was not present prior. Friend has same model and noise was not present. Inspected unit and found that the unit is working properly. Slight vibration from unit. All fasteners are at max torque. Unit working properly. No parts needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Mechanicsburg, PA 17050

Drew B.

Job Details: 07/12/2022

cx complaint that unit is leaking fromthe middle of the unit on the rc floor. i found the pan is bowed again and needs the updated pan with the silcone sealing around the pan port inthe cabinet. in stock W11457241 nd call to reschd or wair for the door.; ordrng 1 W11457241 (drain pan)

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Woodford, VA 22580

Thomas B.

Job Details: 07/12/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the drier, coupler, enclosure, and evaporator tested unit now functions normally filled with 6.0oz"

We serviced a

N/A N/A

Model GU2300XTSQ0

Near Hanover, PA 17331

Andrew S.

Job Details: 07/12/2022

Cx complaint is that the dishwasher is not drying dishes and the detergent doesn't always get disolved. Upon arrivla I entered into the diag test and found that the unit is spraying out both arms and the heater is functioning as intended. I found that the rinse aid was empty. I found that the unit was functioning as intended and informed the cx that they will need to use rinse aid in the future. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS5

Near Chantilly, VA 20151

Carl R.

Job Details: 07/12/2022

"Visibly Failed, Broken or Missing Parts - PRE-ID Shelf Supports. Found left end cap tab broken. Replaced left end cap with new end cap. Replaced shelves back in refrigerator. Unit working properly."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Townsend, DE 19734

Alexander W.

Job Details: 07/12/2022

Cx stated unit making high pitched noise inspected tested and verified cx complaint found gearcase defective ordering gearcase and splutch just in case. Cannot reached at this time due to SO part. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch)

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Fairfax, VA 22030

Carl R.

Job Details: 07/12/2022

won't start. panel doesnt work. replaced a panel few weeks ago but didnt fix the issue. Documentation to whirlpool has been made. L1 to neutral 124 vac. L2 to neutral 124. Vac L1 to L2 248. Removed lent vent ti outside. Water came out. Unit needs a vent cleaner. No parts needed.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Shawboro, NC 27973

Austin D.

Job Details: 07/12/2022

"cx complaint the unit is not agitating. checked the unit and found that the actuator had lost position. therefore, i replaced with a new one. once replaced i calibrated/tested. unit is running as designed."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Parkville, MD 21234

Milton J.

Job Details: 07/12/2022

CX complaint tub has a hole that is catching her clothes. Inspected and found the spin basket has rust hole on the side. Ordering new Spin Basket which is covered under entitlements. CX paid $120.00 and owes $120.00 for labor upon completion. -MJrob; ordrng 1 W10811957 (Spin Basket)

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEHZ00

Near Frederick, MD 21703

Bernard M.

Job Details: 07/12/2022

"Cx complaint the FC section is making noise. When arrived inspected FC and found ice build up on the evap cover. Entered service and ran test 1 and the fan motor didn't come on. The noise came from fan hitting ice when it was operational. Evap will need to be defrosted. Ordering parts, once approved contact cx to reschedule; ordrng 1 WPW10487766 (harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Washington, DC 20016

Roberto I.

Job Details: 07/12/2022

"CX complaint dw didn't stop running and I had to turn the power off.Attempted to run diag but the console didn't respond at all. Indicator lights were turning randomly on and off and the console got locked by itself. All connections ok. Quoted repair $501.55 for console W10902370 and control board W10866124 replacement. (found labor auth. on entitlement K13EYX0TL1). Cx didn't want to pay because, according to him, Kitchenaid stated that the parts are covered by extended warranty. The extended warranty on console and control board expired few monts ago. Cx is calling Kitchenaid.; ordrng 1 W10902370 (console) and 1 W10866124 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Broomes Island, MD 20615

Robert A.

Job Details: 07/12/2022

"Cx complaint that the unit is not cooling well. I inspected the unit and confirmed the complaint. I found the temp are too warm (48/3) and the evap has heavy ice. I run test 1,2,3 & 7. All pass and the heater comes on. As I remove the ice I found the bi metal on the copper tubing rather than on the insulation. I correctly positioned the bi metal and changed the defrost in test 8 to an eight hour cycle. I tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Georgetown, DE 19947

Michael E.

Job Details: 07/12/2022

Replaced both RC doors and nameplate as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Frederick, MD 21703

Bernard M.

Job Details: 07/12/2022

"Cx complaint unit doesn't heat. Powered on unit and placed wet towel inside, set timer for 1 min and the towel didn't heat. Cx is past manufacturing warranty. Gave cx quote for full repair and said she'll be purchasing new unit. Cx paid service fee."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Frankford, DE 19945

Michael E.

Job Details: 07/12/2022

Replaced lower wire harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

JENNAIR COOKTOP

Model JED8230ADS

Near Pasadena, MD 21122

Kevin P.

Job Details: 07/12/2022

installed small element in cartiridge supplied by cx. collected by cc. job complete.

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Vienna, VA 22180

Jason A.

Job Details: 07/12/2022

CX complaint COOKTOP FL & FR burner slow to ignite. Checked BURNERS per TSP #: W11525533 Rev A. Screws were very tight & bent burner base. New home build. CX moved in 7/2021 > JJ; ordrng 2 W11344539 (burner base FR+FL)s and 4 W11323261 (Screws 2per burner base (21))s

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Seaford, DE 19973

Frederick R.

Job Details: 07/12/2022

"CX complaint is unit a no cool. Replaced condenser, compressor, pre-cooler, Installed UV drier and coupler. Harness that needed to be replaced was sent as wrong part so I need to reorder. COuldnt finish putting unit back together because the harness runs behind all the parts. I did pressure check with nitrogen and verified there is no blockage in the condenser. The pre-cooler was completely rusted through. Returning with fan motor, baffle,and new harness. Unit could not be filled because no way to power up. Unit is now sitting under 140psi of nitrogen so make sure to check that when I return. Unit needs to be vac'd down and filled. make sure to ziptir condenser. Parts needed in stock. Rescheduling for 7/20/22; ordrng 1 W11238411 (harness) and 1 WPW10279909 (valve-inlt)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404EWH3

Near Falls Church, VA 22046

Eric W.

Job Details: 07/12/2022

got here and cooke sheet was dry i found the junction box has som rust on it it is possable that it is leaking from float gasket no water marks on sides of door ran unit again for 20 min and no leak cx ran unit 3 times and no leak cx is going to run unit back to back to see if it leaks

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Silver Spring, MD 20901

Roberto I.

Job Details: 07/12/2022

Cx showed a receipt of 5yr extended warranty purchased trough Home Depot. Advised cx to call the warranty company and ask to send correct dispatch.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Ruckersville, VA 22968

Eric F.

Job Details: 07/12/2022

Unable to locate unit.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRF736SDAM12

Near New Castle, DE 19720

Taylor F.

Job Details: 07/12/2022

"Cx complaint is unit leaking water from freezer. Found drain tube to be blocked causing the bottom of the freezer to build up with ice, and causing the door not to seal. Evap was also partially frozen due to the door not sealing. Cleared drain tube and removed all ice. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Millville, DE 19967

Andrew W.

Job Details: 07/12/2022

"Per prior diag, replaced rc door gaskets. heated and formed gaskets to flush positions. unit is working as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Shiloh, NC 27974

Austin D.

Job Details: 07/12/2022

"cx complaint the unit is not cooing correctly and is frosting up. checked the unit and found that the freezer bimetal was out of range. therfore, the unit was not fully defrosting. went ahead and removed all ice from coil. unit will need a new bimetal to resolve the issue. also the ice maker lost home position. finally the damper was stuck open allowing too much cold air to flow into the fridge. all parts on order needed for repair.; ordrng 1 12002497 (gear) and 2 WPW10120018 (slide rail)s and 1 WPW10175909 (grill) and 2 12002355 (temp sensor)s and 1 W10884390 (ice maker) and 1 WPW10594330 (damper) and 1 W11260592 (harns-wire)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/12/2022

"cx complaint not cooling in freezer. confirmed complaint. fridge at 40 f. freezer at 35f. freezer evap frozen over. freezer fan frozen over. thermister reading 4.8k ohms. temperature reading proper. heater works. upon removal of ice from fan, fan is audible, more so than normal. fan struggling to start. must replace fan motor and blade to eliminate issue. fan intermittently not spinnign fast enough, or starting at all. when not starting at all, PO error message becomes present.; ordrng 1 WP67006337 (blade- fan 5429) and 1 W11249952 (motor-evap 118.57)"

We serviced a

MAYTAG WASHER

Model WTW5105HW1

Near Brandywine, MD 20613

Shawn D.

Job Details: 07/12/2022

"cx complaint unit makes a noise and will not work. inspected unit cx had lower cover off for drive pulley snapped pic belt/pulley rubbed a hole through it. tilted unit back to find pulley bolt loose. called techline documented issue spoke to chris sr#7734091412 i tihgten pulley and started a cycle because cx said noise was really bad in agitation, unit made it to agitation and was doing it for 10 minutes and sounds good. ordering screws,shield,belt,motor and slider clutch for return; ordrng 2 WP22001995 (screws)s and 1 W11409708 (shield) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 W10721967 (slder clutch)"

We serviced a

MAYTAG DRYER

Model MED6230HW

Near Timonium, MD 21093

Neil H.

Job Details: 07/12/2022

cx said she has no problem with the dryer

We serviced a

MAYTAG WASHER

Model MHW8000AW0

Near Hampton, VA 23669

Carl A.

Job Details: 07/12/2022

"cx complaint of unit leaking water out the front,checkedu nit to find small pin hole in boot ,also found the tention spring to have waer on it caseuing it not to hold front ot boot sucurely to fram allowing water to run down the front as well ordrdering all parts needed for repairs; ordrng 1 W11218344 (Door Boot Spring Clamp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ

Near ,

Andrew W.

Job Details: 07/12/2022

Cx complaint is leds out in the freezer and fridge. inspected and verified complaint. found bad led module in fridge and replaced it. all leds returned to coming on. unit is working as designed. job complete

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near York, PA 17404

Sal R.

Job Details: 07/12/2022

"Per the previouse tech, I was able to access the motor assembly. I tested the TCO kit and found that the TCO has no continuity. I replaced the TCO and tested unit. I found the unit to be opperating as designed. UNit test good."

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Clarksville, DE 19970

Andrew W.

Job Details: 07/12/2022

"Cx complaint is washer drain stuck on. inspected and verified complaint. Unit had an F5E2 door lock error, F3E1 water level error, and an F8E3 overflow error code. took top panel off and released door lock. found oversized comforter in the unit that was causing the errors for over fill and when the cx tried to open the unit with the door locked the unit threw the door lock error code. all codes were cleared and the unit was put into a test cycle. the unit is now working as designed, cx paid $120 service call by check #3304. job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waldorf, MD 20603

Shawn D.

Job Details: 07/12/2022

"cx complaint unit doesnt fill with enough water, fabric softener not dispensing and tub feels loose and pushed tub around. infomred cx tub movement is normal. inspected unit then checked for errors and had none. ran unit and cold side valve seems slower than hot and could cause the softener issue. replaced valve ssem and tested and had water in the fabric softener side. told cx to run and try it out. unit is good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Alexandria, VA 22312

Emmanuel R.

Job Details: 07/12/2022

"Cs dispenser door never opens and to let the soap out, Comfirmed complaint, unit has fae1 dispenser electrical fault and in diagnotics the door doesnt open. Replaced the dispenser and tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS3

Near Silver Spring, MD 20904

Justin S.

Job Details: 07/12/2022

cx showed me the bottom drawer is not straight. found there is 3/8 inch difference from the left to the right. found the rails are off. reinstalled and the gap from the drawer to the door bttom is now even. cx still complains or the drawer not closing a 1/16 of an inch difference front to back on the left to the right. called tech support and spoke with a travis. cannot do anything for front to back tolerances that tight. file number. took extra pics of the cx scratching the door with the level he was using. took pics of damage done to the door. cx still not happy about front to back alignment

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/12/2022

Found leak with nitro and repaired leak. Pulled unit into a vacuum and charged unit with 5.0 oz of r134. Unit is now as designed.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Annapolis, MD 21409

Jonathon C.

Job Details: 07/12/2022

"cx complaint, unit not cooling and freezing on the back of the FC. tested, inspected, verified complaint. checked ohms at control, 44k fc evap and cavity read 3.1k. defrosted evap, ohm'd heater from molex, its good at 128k ohm's. ordering control and both thermistors.; ordrng 1 W11546609 (control) and 2 WPW10384183 (thermistor)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY07

Near Baltimore, MD 21213

Shane M.

Job Details: 07/12/2022

"cx complaint the unit shooting ice non stop when dispensing.. tried to activate child lock on screen, ice just kept dispensing. would not stop until open door. removed both pad from ui. ordering UI bring back pads..; ordrng 1 W11184112 (UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Alexandria, VA 22314

David J.

Job Details: 07/12/2022

Cx complaint heater element S code. Went to install heating element and found the unit was shoved into old cabinetry and could not remove. Flooring was install after unit was installed so also in to the ground about 1/4. Spoke with Cx and he will have somebody uninstall and give us a call back to install heating element. Called Techline SR#7734091808 to document. Unit was not removed so everything is still working as intended. ; O-emld tckt

We serviced a

ROPER DRYER

Model REX3615EW2

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/12/2022

"cx complaint is unit not heating inspected unit and verified 240v to unit it tumbles but not heating i found heating elemnt is cracked ordeirn new element; ordrng 1 279838 (element,heater) and 1 279816 (thermal cut off hi)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/12/2022

cx complaint the unit is leaking. checked the unit and found no water under the unit at the time. checked underneath and found that water was dripping along the back wall coming from the inlet vavle. replaced the inlet valve and tested operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23234

John P.

Job Details: 07/12/2022

CX complaint unit not cooling check unit found fan motor not running in freezer compartment verified 120 volts to fan motor fan motor not working ordering fan motor; ordrng 1 W11559968 (Fan motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Silver Spring, MD 20904

Justin S.

Job Details: 07/12/2022

cx says the unit is not cooling at all. found the unit is at 65f in both compartments when i arrived. the unit has no fans or compressor active. the refrigerator evaporator is completely frosted over. the door gaskets seal good. put the unit into diagnostics and ran test 1 and 2 and both pass. test 3 the evaporator fans and damper are working. test 4 step 3 the compressor activates. step 5 the freezer starts to cool. took the unit out of diagnostics and no fans or compressor activate. reset power to unit and now the compressor and fans are now activating.; ordrng 1 W10581605 (control(shows nla the f15 for info)) and 1 W10861908 (ui(check ui for main control))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Bowie, MD 20720

Dustin F.

Job Details: 07/12/2022

"CX Complaint: Not making iceInspected unit, Found FC sitting around 1 degree and RC sitting around 33 Degrees. Ran Test diagnostic 44, got 23 code indicating sensor issue. also ran test 45 46 and 47. didnt get a single response out of the ice maker. inspected wires at bottom of door. no visible breaks. Checked for resistance from the end of the harness disconnected from ice maker and end of harnass disconnected at the bottom of the door near the water lines. the ice bin was in and the door switch was taped. i got continuity on all wires EXCEPT black. according to the wire diagram black goes to the icemaker motor. CX needs new FC door. left quote for $1014.66. Covers labor for 2 techs and Freezer door part LW11037733 (stainless) should she consider repairing, shell call office. ; ordrng 1 LW11037733 (Stainless FC Door)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Lanham, MD 20706

Mitchell H.

Job Details: 07/12/2022

cx complaint unit wouldnt start a cycle would just start and sit there.. inspected unit today and found f2e1 error stored. ran callibration and went through good. all components working as desinged. informed cx to try it out and let us know if anything happens again. cx paid service call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Brookfield, CT 06804

John P.

Job Details: 07/12/2022

Installed damper tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIV29PCMS02

Near Hanover, MD 21076

Andrew H.

Job Details: 07/12/2022

"Replace, coupler, dryer, harness and RC evaporator. I pulled you into a 30-in vac. And I filled the 5.5 oz. And unit is now working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Ocean City, MD 21842

Michael E.

Job Details: 07/12/2022

"CX complaint: unit leaking. I found the drain line was leaking. It was not the drain line that came with unit. They used different line due to the distance from sink. I corrected the leak, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near North Potomac, MD 20878

Julian H.

Job Details: 07/12/2022

CX complaint about temperature on display not working properly is cooling took temps on arrival RC 35* FC -4* went to diagnostics and called TL 7734092653 temperature on test 0 FC 77 checked value and got 6.57ko according to TL is about 42* issue with FC thermistor need part; ordrng 1 WP2306010 (thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22030

Carl R.

Job Details: 07/12/2022

"water dispenser periodically won't dispense any water. Refrigerator often makes loud humming noises. Used heat gun to helpbwater flow as water is being dispersed. Also used puddy. Unit will need isolation pads and 2tech, 2tech,2tech.SR#7734084215; saved tckt"

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Portsmouth, VA 23703

Zachery R.

Job Details: 07/12/2022

"cx complaint unit turning on and off, checked unit, come to find warped cabinet not allowing control panel to seat to unit as designed. tried seating control panel to cabinet, no luck. replaced upper interlock, still no luck, called tecline, spoke with Joel advised unit is unrepairable. called safety advised to provide number to cx and have them call by 10 am."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near King William, VA 23086

Jerod R.

Job Details: 07/12/2022

tested unit found unit had issues with ui and skipping gearcase ordered needed parts to fix; ordrng 1 W11478526 (console) and 1 W11449841 (gearcase)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/12/2022

"cx complaint door not locking closed, found strike in pieces, replaced strike from pre-id, ran diagnostics, tested all ops ok"

We serviced a

JENNAIR DISHWASHER

Model JDB1270AWF

Near Reston, VA 20194

Richard B.

Job Details: 07/12/2022

"CX complant . door falls down unless supported, Inspected unit and found left side spring missing and cable broken, When disassembling dishwasher then tech accidently broke right side trim . Will need that also at no cost to CX . RB; ordrng 2 WP99003118 (spring 11.69)s and 2 WP99003446 (cable 4.42)s and 1 99003129 (trim broke when removing, RB)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS01

Near Monrovia, MD 21770

Brian R.

Job Details: 07/12/2022

cx complaint is issues came back and a bunch of codes keep coming up. found codes F6E1 Oven Temp F6E4 UI To Control State Status F8E0 Upper Cool Fan Speed. cleared codes and reset unit and tested and checked. parts are needed. as soon as parts are in office will schedule. service call placed right at 1 year as well as in 90 day grace of its year. as soon as parts are in office will schedule.; ordrng 1 W11297728 (Stainless) and 1 W10859573 (Sensor) and 1 WP4449751 (High Limit)

We serviced a

MAYTAG DRYER

Model MEDC300XW0

Near Gainesville, VA 20155

Demonte S.

Job Details: 07/12/2022

Inspected the unit. Found that the cx is saying that the Dryer is Squealing while using the Dryer. I then started a Normal Cycle on the Dryer. Dryer is Squealing. Checked the Pulley & Wheels. Found that the Right Rear Wheel is locked up as well as the Pulley. Installed new Wheels & Pulley. Tested the unit. No Noise. Unit is working as Designed. Cx paid in full

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Lancaster, PA 17601

Justin L.

Job Details: 07/12/2022

Cx complaint unit developing frost inside. Was able to access unit and found bottom of door warped upward causing gap and allowing warm air into unit. Will need door and gasket. Door will ship to cx house and cx will contact us to set return; ordrng 1 W10746789 (white door) and 1 W11501317 (gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Gainesville, VA 20155

Demonte S.

Job Details: 07/12/2022

Installed the Tube Fitting. Tested the unit. No Leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Upper Marlboro, MD 20774

Mitchell H.

Job Details: 07/12/2022

cx complaint unit is starting to get warm again. inspected unit and found ice build up. while steaming away ice i found drip pan was severley warped and causing ice build up. ordering drip poan for return. cx paid labor and parts. called office to waive service call as it was just barely outside 30days.; ordrng 1 W11457241 (drip pan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Crofton, MD 21114

Alexander D.

Job Details: 07/12/2022

cx complaint door falling open and handle came off. inspected unit and verified complaint. found hook on left hinge detached from hinge spring. reattached hook and reinstalled handle. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mechanicsburg, PA 17050

Drew B.

Job Details: 07/12/2022

"cx complaint that uint is freezing up the fc section again on the sides but the gaksets seal, unit leveld no aur pockets and no issues with the cabinet linear being gapped its been silconed and also the updated service pointer kit been installed... called kurt wp techline.. door with seal...sr#7734089462 wanted the fc door ordered.. cx will call when in to reschd; ordrng 1 W10815701 (door ss) and 1 W10909682 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near Richmond, VA 23224

Chris B.

Job Details: 07/12/2022

model and serial did not match to unit advised cx to call warranty company to correct issue took pics of units model and serial

We serviced a

WHIRLPOOL RANGE

Model UMV1160CS09

Near Hampton, VA 23661

Carl A.

Job Details: 07/12/2022

"cx complaint of unit not heating,checked unit to find the dioe open whne opening the cavitvy replaced part tested unit works as designed"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB0

Near Ocean City, MD 21842

Michael E.

Job Details: 07/12/2022

Replaced the infinity switch for the front right burner as per previous diagnosis. Tested unit and it is now working properly. CX paid for labor and S&H by check. Job is complete

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