Service History 998 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW8200YW0

Near Maidens, VA 23102

Jerod R.

Job Details: 07/21/2022

tested unti found unit had leak thru on water valve replaced valve

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Columbia, MD 21045

Eric W.

Job Details: 07/21/2022

cx complant of unit not cooling in fridge inspected fridge at 50 hooked up gages andran test 4 when it got to step 3 compressor running suction line from freezer started to frost up valve is not closing all the way and willl need to be replaced ss tec only; ordrng 1 W11575003 (3 way valve) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 07/21/2022

"CX complaint unit not drying dishes on 1hr wash and are partially dry on normal cycle that's about 4hrs long, advised CX on the need for rinse aid and that the quick wash is designed to not dry dishes as well because you asked it to finish as quickly as possible. And also to us the 'extended dry' option. CX had load of dishes on arrival from last night to show that not everything is dry, the clean light and sanitized light where both illuminated, checked for error codes none stored tested heater and ohmed out in range per tech sheet. Advised CX of use and cycle selection. Unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Fairfax, VA 22033

Richard B.

Job Details: 07/21/2022

"CX complant. Washer wont start , Inspected unit and found shifter error codes and off balance error code. Ordering dshifter , splutch Further work needed, RB , Costco 2 year; ordrng 1 W11481722 (shifter) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Baltimore, MD 21218

Milton J.

Job Details: 07/21/2022

"Cx complaint unit not cooling in both sections. RC temp-66, FC temp-59. Compressor running, condensor fan running and evap fan running. Removed evap cover and frost on the top incoming tube and bottom of evap tube. Discussed with MR and confirmed showing signs of a SS Repair needed. Quoted CX on repair and she paid 120.00 for diagnosis but is going to think about if she is going to do the repair or not. -MJrob; ordrng 1 W10309988 (Compressor) and 1 WP2188823 (Evap) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier)"

We serviced a

MAYTAG RANGE

Model MGR6600FZ0

Near Baltimore, MD 21230

Milton J.

Job Details: 07/21/2022

"Complaint oven door coming apart and oven not heating a should. Installed new Outter Door, Namepalte, Control and Temp Sensor as previously ordered. Tested unit and is now functioning properly. -MJrob"

We serviced a

WHIRLPOOL WASHER

Model LSB6000PQ0

Near Baltimore, MD 21213

Milton J.

Job Details: 07/21/2022

Cx complaint unit not draining. Went over O.O.W. pricing with CX and service was denied. CX said she looked at new unit and overall costs of repair would be right up there with new unit. No service was provided. -MJrob

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Clarksburg, MD 20871

Justin S.

Job Details: 07/21/2022

replaced the seal and bottom panel. tested in bake and broil. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Baltimore, MD 21213

Milton J.

Job Details: 07/21/2022

"CX complaint unit not finishing cycles. Checked for errors and a F5E1(Lid Switch Fault), F5E2(Lid Lock Fault) and a F5E3(Lidn Unlock Fault) codes stored. Manually tested lock and no response. Ohmed out latch and was: J6-2 to J6-3 = 11.7mohms, J6-1to J6-2 = 118kohms and J6-2 to J6-3 when Lid Opened = 10.9ohms. Unit needs new Lid Latch. -MJrob; ordrng 1 W11307244 (Lid Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Newark, DE 19713

Taylor F.

Job Details: 07/21/2022

cx complaint is unit not cooling. Tested inspected and verfied complaint. Replaced compressor from previous diagnosis. Vacumed unit down and refilled with 68g of r600. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Baltimore, MD 21206

Milton J.

Job Details: 07/21/2022

CX complaint upper bin isn't opening and closing properly. Installed new Freezer Bin and Pan Front as ordered by previous tech. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF300ESS00

Near Germantown, MD 20874

Justin S.

Job Details: 07/21/2022

cx showed me the unit is leaking on her floor from the freezer. found the drain tube is frosted over. the duck bill is completely clogged. w11397260 deals with this issue. replaced the drain tube but cx cant find a pop so can only use the +5 year for part coverage. melted the drain line and poured a cup of water down. the unit is now good

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HB06

Near Baltimore, MD 21215

Shane M.

Job Details: 07/21/2022

"tried to installed interlock kits but wrong switches. ordering lower/upper switches. found lower interlock mount part not atteched to cabient. tried installed new holder on lower locks but didnt fix anything.; ordrng 1 W11182141 (lower interlock) and 1 W11182140 (upper interlock), used 1 WP8206419 (holder) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Abbottstown, PA 17301

Bernard M.

Job Details: 07/21/2022

"Replaced valve per previous tech, recalibrated and ran auto test, test completed without any further issues. Unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW01

Near Strasburg, VA 22657

Daniel J.

Job Details: 07/21/2022

work order built as oow unit is under a lowes contract no parts sent last vist sugguested a evap harness and thermistor called office to verify built incorrectly informed customer to contact lowes warranty and have them set up a appointment

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX00

Near Clarksville, MD 21029

Eric W.

Job Details: 07/21/2022

cx complant of unit not cooling past 8 degrees inspected unit found all gaskets are good and sealling cx has no ac in the home it is over 80 in side the house cx is going to put a small ac unit in kitchen to see if it helps told cx room temps need to be well blow 80

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Potomac, MD 20854

Julian H.

Job Details: 07/21/2022

2 YR WARRANTY COTSCOCX complaint about unit getting error f8e4 overflow inspected and found water on pan caused by suds talk wit CX about proper loading and use of soap as well to use affresh once a month found brass colored bushings followed svc pointer W11540964D p&L covered by scode S17304 tested and working

We serviced a

MAYTAG FREEZER

Model MFI2269FRB01

Near Montclair, VA 22025

Demonte S.

Job Details: 07/21/2022

Inspected the unit. Found that the cx is saying that the Refrigerator Lower Pantry Drawer will not stay on. Checked the Lower Pantry Drawer. Found that the Left Hand Endcap arm has snapped. Unit will need the Left & Right Endcaps. ; ordrng 1 W11222065 (ENDCAP) and 1 W11222066 (ENDCAP ( Right))

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Silver Spring, MD 20906

Roberto I.

Job Details: 07/21/2022

"Unit was delivered on Jan 2021 and is oow. The cx showed an AIG contract, I advised her to call AIG and get the service correctly dispatched. If we go back please pre id again control W11417466, actuator W10913953 and also drain pump W11399437 if possible"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Powhatan, VA 23139

Jerod R.

Job Details: 07/21/2022

"tested unit found unit had bad pts switch , replaced and tested unit is now fully functional; used 1 wpw10117655 (pts switch) from stock"

We serviced a

WHIRLPOOL WASHER

Model LDR3822HQ1

Near Richmond, VA 23234

Chris B.

Job Details: 07/21/2022

cx stated unit is not his and it belongs to the apt complex cx stated the apt people told him to call us... advised cx to get apt people to call us so we can charge them for sc cx denied service

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Ocean Pines, MD 21811

Michael E.

Job Details: 07/21/2022

Replaced the motor as per previous diagnosis. Its making Motor making sound on CW and CCW for agitate but is not turning. Replaced control and allowed 5min to synchronize. tested and calibrated unit and it is not turning. Making sounds as if is trying. I tested at motor and at capacitor but was not showing voltage. Switching back and forth from 0.00 to 0.0. Motor is vibrating and heating up. This has to be a break in the negative line...common wire. Ordering wire harness. Cannot reschedule due to NW part.; ordrng 1 W11590868 (lower harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23229

Joseph D.

Job Details: 07/21/2022

"pulled vacuum with original compressor installed, could only get 25 psi vacuum, replaced and was able to get 29 psi vacuum. unit cooling properly."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near ,

Danny R.

Job Details: 07/21/2022

installed harness now it lights checksok

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Ricardo S.

Job Details: 07/21/2022

"door won't close because the latch is broken.. replaced door latch assy, unit tested and diagnostic test mode works ok"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Ocean Pines, MD 21811

Michael E.

Job Details: 07/21/2022

Replaced evap harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Ricardo S.

Job Details: 07/21/2022

"drain pumps runs all the time, faulty cntrl board, order part 2 techs job; ordrng 1 w11574590 (cntrl elec) and 2 techsjob (2 techs job)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Bowie, MD 20721

Alexander D.

Job Details: 07/21/2022

"cx complaint unit leaking and warped cabinet trim to right of unit. inspected unit and verified complaint. found water leaking from fill asm. found water inlet nut loose. tightened nut and retested. no leaks found now. no visible water damage in cutout behind unit, pic saved. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS05

Near Washington, DC 20008

Ricardo S.

Job Details: 07/21/2022

"Cx complains that the unit leaks water from freezer, inspected unit, the drain is clogged, i use the steam gun .. water draining ok, drip pan cks ok"

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Hagerstown, MD 21740

Danny R.

Job Details: 07/21/2022

touch pad wasnt repsosive only worked in diag replaced touc pad and unit started up checksok

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PLTS2

Near Mechanicsville, VA 23116

Gill G.

Job Details: 07/21/2022

tested unit. found unit water valve leaking past into unit and not turning off and also leaking onto the floor.. unit is cooling and making ice. ice sheet is getting stuck and not slliding out onto cutting grid. water reservoir pump is not working. unit needs inlet water valve and water reservoir drain pump. ordered parts. collected for all but $110 labor.; ordrng 1 WPW10217917 (valve) and 1 W11566407 (reservoir drain pump)

We serviced a

MAYTAG WASHER

Model MVWX700XL2

Near Petersburg, VA 23803

John P.

Job Details: 07/21/2022

CX complaint unit randomly dripping water in found cold valve not always sealing inspected unit also found oil leaking from gear case advised CX of issues CX decline repair at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ayden, NC 28513

Ronnie B.

Job Details: 07/21/2022

upon arrival unit is oow. Cx said whirlpool gave her and extension and or concession but not seeing it in ticket or entitlements. Advised cx to reach out to whirlpool again for concession.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Powhatan, VA 23139

Jerod R.

Job Details: 07/21/2022

tested unit found unit had no compressor function due to bad inverter ordered ne invertee; ordrng 1 W11461108 (inverter box)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Columbia, MD 21045

Israel R.

Job Details: 07/21/2022

"Customer complaint unit is not starting it only tried to drain. Keeps drainning as if it was full of water. Pressure switch tested good. The board is not reading the pressure switch. Ordering Control, UI, Door lock and pressure switch. Call custoemr when part is available.; ordrng 1 W11574590 (Control) and 1 W11044866 (switch-wl)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25ETSS00

Near Palmyra, PA 17078

Justin L.

Job Details: 07/21/2022

Cx complaint freezer drawer hard to open. Was able to access unit and found that from overtime to platic on the track had folded in on itself causing track to catch. Using a pick and a blade was able to clear debris from and test door now opens and closes with no problems

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Toano, VA 23168

Lucas R.

Job Details: 07/21/2022

"upon arrival found deli board not lighting up 0 vdc to control, 12.6 vdc output from power board, found broken bk wire in deli harrness, repaired wire, tested, unit working as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ

Near Arnold, MD 21012

Israel R.

Job Details: 07/21/2022

Got to the unit and the custoemr stated taht thye thought they had warranty i told them that the unit only has a one year warranty. he is calling whirlpool becaeu the unit is sparking and he thinks is a safety issue. If we get a dispatch on this unit send Power supply if available but order the capacitor.

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Herndon, VA 20170

Richard B.

Job Details: 07/21/2022

"CX complant. Dryer squeaking. Inspected and found ideler is needed, Installed new ideler arm and tested unit, Working as designed, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Silver Spring, MD 20902

Israel R.

Job Details: 07/21/2022

Customer complaint unit is still developing front on the front of the unit. I found the unit has frost in the front of the freezer and on the door as if the door is leaking. I found a lot of food. And a lot of the vents were blocked. I alos notice the door is starting to war slightly. I steamed the gasted and the dollar test fail on the bottom of the door and is not matching the the lower dor is warping out. ORdering freezer door and name plate also order new fan blade to imporve air flow. As well as adviced the customer to move itmems aroung to improve air flow. Custoemr is aware the unit will come to him and he will call us to replace it.; ordrng 1 W11178521 (nameplate) and 1 LW10642554 (dor-fip) and 1 WP2163777 (blade-fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Ocean City, MD 21842

Michael E.

Job Details: 07/21/2022

Replaced ACU and rail mullion as oper previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Silver Spring, MD 20904

Israel R.

Job Details: 07/21/2022

Installed new gaskets. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Potomac, MD 20854

Julian H.

Job Details: 07/21/2022

CX complaint about unit leaking from RC and not making ice inspected and found no errors on test 66 & 56 test icemaker test 57 & cycled then tested temps 8* on icebox size of ice cubes very small issue with fill tube on test 45 didnt fill all the way needs adapter to make sure ice wont accumulate on FC found also an issue with drain pipe clogged need drain tube asm; ordrng 1 W10864518 (adapter) and 1 W11084807 (extension) and 1 W11087201 (heater fill tube)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Finksburg, MD 21048

Justin S.

Job Details: 07/20/2022

cx says the unit never locks to start the cycle. found the unit is just locking and unlocking the lid continually. f5e2(lock)f7e6(motor) f0e2(suds) error codes in memory. replaced the lock with preid and tested. the unit is now good

We serviced a

WHIRLPOOL FREEZER

Model WRT541SZDZ00

Near Alexandria, VA 22302

David J.

Job Details: 07/20/2022

Cx complaint unit has a lot of ice/snow build up in fc. This has been doing this for a while. This unit is a model suite so nobody cared to let us know sooner. Inspected unit and found both door gaskets are not sealing properly. Inspected outside of unit for physical damage and could not find any. Checked unit to make sure it was level which it was. Check door hinges and made sure they were properly lined up and tight. FC bottom of door gasket is sagging and I tried to heat with heat gun and could not get gasket to seal at all. Taking a look at the RC door gasket and found a huge gap on the left side and on the bottom. I was able to heat gasket on left side to make it seal. But could not get to seal on the bottom. Again could not find any damage to the Frame causing them not to seal. Ordering both doors w/gaskets for return visit. ; ordrng 1 Lw10856291 (FC door stainless with gasket) and 1 Lw10856289 (RC door stainless with gasket) and 1 W11178521 (Nameplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Severna Park, MD 21146

Kevin P.

Job Details: 07/20/2022

installed new ff evap fan w/ thermisters and insured drain for ff section is clear and draining properly.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Alexandria, VA 22303

Christian C.

Job Details: 07/20/2022

Installed cold and hot water inlet valve. Tested unit in service mode no issues. No errors. No leaks. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Virginia Beach, VA 23455

Justin W.

Job Details: 07/20/2022

cx complaint unit not working properly. checked unit to find no error codes. called techline spoke to Drew. 7734094794. found pink wire to shifter reading incorrectly. should be reading about 250killa ohms it is reading 1 ohm. per techline ordering harness and actuator. tested motor good.; ordrng 1 W11590868 (harness) and 1 W11481722 (actuator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Wilmington, DE 19805

Taylor F.

Job Details: 07/20/2022

"Cx complaint is unit not cooling. tested inspected and verifed complaint. Found the compressor drawing 20 amps on start up. Tried replacing start device and it changed nothing. Compressor is seized. Ordering compressor, cannot reschedule at this time. 2ct sealed system; ordrng 1 W11370574 (compressor)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Carrollton, VA 23314

Anthony D.

Job Details: 07/20/2022

cx complaint no power and wont drain checked unit found black and whit wires at terminal block not seated properly reseated wires to terminal block ran test cycle unit working as designed

We serviced a

WHIRLPOOL FREEZER

Model WSR57R18DH00

Near Palmyra, VA 22963

Kyle A.

Job Details: 07/20/2022

Cx complaint of unit not cooling. Did confirm unit only pulling .4 amps. Will need to change out compressor and drier. Cx is going to think over estimate.; ordrng 1 W10769822 (Compressor kit) and 2 WPW10143759 (Drier)s

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Randallstown, MD 21133

Keith H.

Job Details: 07/20/2022

replaced inlet valve tested and calibrated unit is working

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Shermans Dale, PA 17090

Fred G.

Job Details: 07/20/2022

"cx complaint unit is leaking. inspected unit entered into diag amd found f5e3, f0e2. cleared codes, removed rear and top cover and ran a test and found no leaks or anything wet. opened door and found bellow was clogged in the front drain holes. also found detergetent running down the from of unit. was able to clean up the drain hose and cleaned the bellow and test unit . unit now checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS3

Near Baltimore, MD 21206

Shane M.

Job Details: 07/20/2022

no owi on this sump. installed sump w drainpump. cleared codes. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Chesapeake, VA 23322

Zachery R.

Job Details: 07/20/2022

"installed thermistor, valve, and icemaker, tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Catonsville, MD 21228

Eric W.

Job Details: 07/20/2022

cx complant of unit not cooling again inspected unit found no dye but found sharder valve on compressor ont sealling properly and leaking replaced valve from old valve and filled unit and tested for leaks no leaks foiund

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ02

Near Wilmington, DE 19805

Taylor F.

Job Details: 07/20/2022

"Cx complaint is unit not making ice. Tested inspected and verified complaint. Found the ice box fan to be defective. Ordering ice box fan, Rescheduled for 8/4/22.; ordrng 1 W10846539 (ice box fan)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/20/2022

Address takes me to a field and office could not reach customer or leave a message. Moving on; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Richmond, VA 23228

Chris B.

Job Details: 07/20/2022

insatlled ordered parts tested unit worki ng as desighned

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Portsmouth, VA 23703

Carl A.

Job Details: 07/20/2022

cx complaint of unit not coming on checked unit to find that the control board had failed break down as follows 1/w11419171service call break down as follows service call 120.00parts 222.14shipping 15.00labor 110.00sub total 467.14tax 13.33grand total 480.47deposit 480.47

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS

Near Alexandria, VA 22314

David J.

Job Details: 07/20/2022

"Cx complaint unit door would go to shut and then open back up, unit would not shut which caused the light to stay on. Inspected unit and found it working properly. Kitchen is under construction and the contractor came by yesterday 7/19 and installed unit properly. According to Cx the contractor stated is was level which was causing it to bind and open back up. Check the leveling of the unit and it was straight. Tested unit (in,out) about 10 times. Heated up a wet paper towel and checked to make sure light was turning off. Unit is working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 07/20/2022

"replaced damper and ice chute, tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Hockessin, DE 19707

Taylor F.

Job Details: 07/20/2022

Cx complaint is a punturer in the side of the unit. Tested inspected and verifed complaint. Found a small dent on the side of the unit where it was repaired with putty and touch up paint from the factory. Cx concern was punture might have damaged something else. Unit is working as designed and cx is happy with the cosmetic aspect of it. Job is complete.

We serviced a

KITCHENAID ICE MAKER

Model KUIC18NNXS0

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 07/20/2022

"cx complaint unit not making ice, checked unit, unit would not fill, checked valve, come to find defective valve, quoted cx, service call $120, labor $45, part $168.49, tax $10.11, total $358.60. cx approved repair. cx paid in full"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Newark, DE 19713

Taylor F.

Job Details: 07/20/2022

Cx complaint is unit making a loud noise during spin. tested inspected and verifed complaint. Found the gearcase to be defective causing a loud grinding noise. Ordering gearacse and slider. Cannot reschedule at this time.; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider)

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Randallstown, MD 21133

Keith H.

Job Details: 07/20/2022

cx says she doesnt want service already ordered new unit

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Bear, DE 19701

Taylor F.

Job Details: 07/20/2022

cx complaint is unit not heating. Replaced element from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM01

Near Ashland, VA 23005

Thomas B.

Job Details: 07/20/2022

Cx complaint unit is not working properly inspected unit found no cool conditions took off rear panel found even frost pattern however the fan motor is not working if I spin it by hand it does move and continue to move however does not spin up on its own and is very slow unit will need new harness and fan motor left qoute with the RV general people. Stated they will call with cx answer to repair; ordrng 1 W11213872 (harns-wire) and 1 WP2315539 (motor-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Conway, SC 29526

Jason T.

Job Details: 07/20/2022

"Cx complaint, freezer door and pantry door handles loose, removed and reset the door handles for proper alignment. verified all unit functions for proper operation, working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Berlin, MD 21811

Frederick R.

Job Details: 07/20/2022

CX complaint is door damaged when delivered. Inspected and verifed complaint. Left hand door has 2 big dents. Checked rest of unit and did not notice any other damage. Also CX was having issue with water dispensing. Found CX did have filter in correctly. Corrected that issue and now water is good. Ordering left hand door. Cannot reschedule due to oversized part shipment. Informed CX to inform via when then door comes in and make sure to inspect for damages prior; ordrng 1 W11435353 (left door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/20/2022

"replaced control and icemaker, tested, unit working as designed. advised cx to monitor ice production. secured control in bin."

We serviced a

WHIRLPOOL OVEN

Model WOS11EM4EB02

Near Greenville, NC 27858

Ronnie B.

Job Details: 07/20/2022

cx complaint of unit not working. Checked unit and is doa. Checked voltage to unit and found l1 to be reading 240 vac at unit but 120vac at junction. Checked all components of unit that could close and allow l2 to meet l1. Found temp probe shorted and in turn shorting control internally causing 240vac to l1. Disconnected temp probe and unit powerd on. Will replace temp probe and control; ordrng 1 W10859573 (sensor)

We serviced a

WHIRLPOOL DRYER

Model WED7300DW0

Near Bear, DE 19701

Taylor F.

Job Details: 07/20/2022

"Cx complaint is unit not starting. tested inspeted and verifed complaint. Found the thermal fuse to be defetive. Cx jsut had thermal fuse replaced 2 weeks prior. Unit had good airflow and vent was clear. Cx also stated clothes were getting very hot and starting to turn brown. Replaced thermal fuse from VS and ordering hi limit thermostat, thermal fuse and TCO kit as well as the thermistor. Rescheduled for 8/2/22.; ordrng 2 WP3392519 (thermal fuse)s and 1 WP8577274 (thermistor) and 1 W10900067 (cutoff-tml) and 1 WP3977767 (thrmst-fix), used 1 WP3392519 (thermal fuse) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near East Berlin, PA 17316

Bernard M.

Job Details: 07/20/2022

"Cx complaint unit makes noise while running. Ran unit on normal cycle and found the unit to making screeching noise. The bearings on pulley are tight creating the noise. Unit heats as designed and instructed cx clean out vent hose if only having partial heat. Ordering pulley, once part is in contact cx to reschedule; ordrng 1 W10547287 (idler pulley)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBLO

Near Clayton, DE 19938

Taylor F.

Job Details: 07/20/2022

"Cx complaint is unit not heating. Tested inspected and verifed complaint. Cx had a F7E1 error code and said unit was not heating. Found another company had put a sump in the unit. Ran unit through a diagnostic cycle and the heater ciruit is working properly. Tech sheet states that if an open heater ciruit is detected, it will not use the heater until it is reset by running through a diagnostic cycle. If the heater is unplugged while power is going to the heater, it faults out and gives f7e1. Reset unit and unit is working as designed. Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Fairfax, VA 22031

Demonte S.

Job Details: 07/20/2022

Installed Evaporator Kit. Pulled Vacuum. Unit is holding a Vacuum. I then filled the unit with 5.50 oz's. Pressures are 1 bar on the Low side. 120 - 130 Psi on the High side. Unit is starting to Cool.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Derwood, MD 20855

Julian H.

Job Details: 07/20/2022

replaced parts tested defrost and heater working MUST WAIT 24HRS TO COOL DOWN AROUND 48 TO SEE ICE

We serviced a

WHIRLPOOL DRYER

Model WED8900BC0

Near Bowie, MD 20720

Israel R.

Job Details: 07/20/2022

Customer complaint unit drier latch is loose. I asked the cusotmer if he would like me to swap the latch since the other side is new. He said yes not parts needed just swap the latch. door is closing good.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ07

Near Toano, VA 23168

Gill G.

Job Details: 07/20/2022

"cx complaint: unit caught on fire. inspected unit and found fire occured inside cooking cavity. fire damaged turntable ring and burned a hole in the cooking tray. fire started to penetrate liner but did not go all the way through. fire deformed liner. did not find damage aroung turntable motor or cooktop light. did not find damage to any components. called techline and spoke with Robert. reported finding to safety, spoke with Cody. advised to have cx call whirlpool safety."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Fairplay, MD 21733

Danny R.

Job Details: 07/20/2022

ui touch pad is bad replaced unit works now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manassas, VA 20110

Carl R.

Job Details: 07/20/2022

"Not Cooling - SP W11174997 - PRE-ID Review Service Pointer before attempting Sealed System. Opened freezer door, cleared frost from freezer cover wall. Removed cover, used steamer and shop vac. Defrosted all ice and frost, used shop vac to clear all falling water. Removed original thermistor installed thermistor See sd pics. Installed cover and shelves. Also cleared ice from return vent on frige side. Unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Hagerstown, MD 21740

Danny R.

Job Details: 07/20/2022

installed lights umnti checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Chesapeake, VA 23321

Zachery R.

Job Details: 07/20/2022

"cx complaint unit not dispensing ice. checked unit, taped door switch, held yoke and tried dispensing ice, come to find defective auger motor, not allowing yoke to seat properly, ordering divider, yoke, auger, and gasket to complete repair.; ordrng 1 WP63052-2 (impeller) and 1 WPW10309864 (divider) and 1 WP67006341 (gasket) and 1 W11310391 (auger)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 07/20/2022

"Cx complains that the unit not dispensing water or making ice, inspected unit.. the water filter is defective because the unit is working with out the filter .. order a filter .. ship the part to cx home please; ordrng 1 EDR2RXD1 (water filter) and 1 shipthepart (to cx home please)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Norfolk, VA 23502

Austin D.

Job Details: 07/20/2022

was told by Mark and Tony to not complete today.; saved tckt

We serviced a

WHIRLPOOL OVEN

Model IBS550DS03

Near Rockville, MD 20852

Roberto I.

Job Details: 07/20/2022

Replaced part and ran a 350F bake cycle. The unit preheated ok and the cooling fan turned on.

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Virginia Beach, VA 23452

Branden R.

Job Details: 07/20/2022

"cx compaint will not cool. no physical damage. checked unit found leak on filter dryer , unit will need SS tech , ordering compressor and dryer for repair . compressor doest sound the best ordering all parts needed plus SS tech; ordrng 1 W11599968 (compressor) and 1 W11109499 (dryer) and 1 sstech (ss tech)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Fort Washington, MD 20744

Shane B.

Job Details: 07/20/2022

complaint is unit dispensing crushed ice when cubed is selected. confirmed complaint. i removed bin and tested dispensor. solenoid did not move. i moved it up by hand a few times then tested again. solenoid now moves properly. tested dispensor several times. it worked every time. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near South Mills, NC 27976

Austin D.

Job Details: 07/20/2022

"came out to repair the sealed system. found a leak at the filter drier. therefore, i removed the drier and repalced it with a new one. put unit into a vac. it held. therefore, i added r600 to the system. pressure holding at -2 on the low side. unit is running as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Suffolk, VA 23432

Anthony D.

Job Details: 07/20/2022

cx complaint noise coming from washer ran rinse and spin with towels in unit heard noise found nut on pulley to be loose causing noise tightened nut ran rinse and spin cycle again noise went away unit working as designed

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Manakin-Sabot, VA 23103

Jerod R.

Job Details: 07/20/2022

"unable to duplicate issue unit , is running as designed , ran in several diffint cycles and settings , unit would not trip"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Chesapeake, VA 23320

Zachery R.

Job Details: 07/20/2022

"cx complaint unit bail arm fell of now icemaker is making too much ice, verified issue, reseated bail arm to icemaker, jumped t-h. unit working as designed. advised ticket is open for 30 days. cx paid in full"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Denton, MD 21629

Jonathon C.

Job Details: 07/20/2022

"cx complaint, too warm in freezer and water in the bottom. inspected unit, verified complaint. found upper edge of the door warped (pictured) allowing ambient air to leak in. ordering door and door gasket and returning with thermistor just in case.; ordrng 1 W10673707 (dor-fmd) and 1 W10574475 (gasket-dor)"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 07/20/2022

Cx complaint is that the unit had not been turning on. Upon arrival I found that the cx had tried the unit this morning and it turned on. I enterered into diag mode and found no error codes. I then ran the diag test and found that the unit completed the test without any errors. Unit is now functioning as intended. I was unable to replicate the issue. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW1

Near Baltimore, MD 21216

Keith H.

Job Details: 07/20/2022

cx complaint is unti not spining. inspected unit and found the shifter had come detached from pulley i reinstalled actuator and ran test cycle it worked well and calibrated

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Manassas, VA 20110

Robert W.

Job Details: 07/20/2022

CX Complaint is the display isnt working. Insepcyed unit and found unit is getting power diplay not working pulled copnsole and chcked connection reseatted and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Bowie, MD 20716

Israel R.

Job Details: 07/20/2022

Got to the unit and went to installed the new ice maker and the harness does not fit. The harness on the unit has a 5 pin connector and the ice maker came with a 8 pin connector cannot find anything about iot on the box or servicematter. Reordering ice maker and harnes. Also send this PArts research with whirlpool becasue part number and model number match but has differents connectors. Reorderng ice maker and harness. Do not send anybody unless we know when the icemaker came with the right harness.; ordrng 1 W11562214 (Harness) and 1 WPW10715709 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ

Near Fairfax, VA 22033

Carl R.

Job Details: 07/20/2022

Error code F9E1 . Does not drain.. found extension on drain tube bent. Adjustment was made. Unit drained. Erased fault code. Unit working properly.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ00

Near Bowie, MD 20715

Israel R.

Job Details: 07/20/2022

Installed new LED and replace the Freezer light and one of the lights in the top refrigerator cealing is out. The light is bad. I told customer that they only cover for the freezer and she got on the phone with whirlpool. She will call back if whirlpol is covereing left a quote. 141.87; ordrng 1 W10695459 (module 119.69)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS02

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 07/20/2022

"sr-7734153303 tech line, Cx she hears a chirping noise coming from the fridge. Confirmed complaint , found the chirping is coming from the control board on top of the unit. Called techline and we found the issue is most likely coming from the freezer evap fan. ordering fc evap fan. Customer paid in full 418.84; ordrng 1 W10822580 (evap fan motor)"

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