Service History 995 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Rockville, Maryland 20852

Julian H.

Job Details: 07/21/2022

CX complaint about unit adding time when selecting a cycle I had already made CX connect unit to wifi tested unit and found errorF6E4control not recognizing ui inspected power getting 13vdc to ui issue with console; ordrng 1 W11297728 (console ss)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Parkville, Maryland 21234

Keith H.

Job Details: 07/21/2022

replaced tub tested it unit is working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Parkville, Maryland 21234

Keith H.

Job Details: 07/21/2022

cx complaint is freezer door wont close and water and ice not working inspected unit and found loose screw in left door slide preventing door from closing iw as able to tighten screw and door closes and seals. and cx has to replace filter for water and ice unti is working

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Baltimore, Maryland 21210

Keith H.

Job Details: 07/21/2022

cx complaint is unit was banging inpsected unit tested suspension it was fine. put into diagnostics no errors. ran test it worked well ran drain and spin it was good unable to duplicate issue

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Broadlands, Virginia 20148

Carl R.

Job Details: 07/21/2022

Burner Not Lighting - Gas Cooktop - PRE-ID Burner Head The customer states that the Front . Installed burner heads. All Burners sparked instantly. Rf burner head needed. Ignitors and Spark module not needed.; ordrng 1 W11084064 (Butner head)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Burke, Virginia 22015

Robert W.

Job Details: 07/21/2022

CX Complaint is the unit isnt spinning. Inspected uhnit and found no error codes ran diag and unit is running properly no issues. Did tighten up washplate because it was loose. Unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Springfield, Virginia 22151

Robert W.

Job Details: 07/21/2022

CX Complaint is the unit will no spin properly and waer temp switch not working. Inspected unit and found the error code for off balance load and motor not getting to spin speed. Ran diag and unit is working properly ran tech test and found basket is reading properly nothing jammed between tub or basket. ran normal cycle and unit wont stop filling to wash. Ordering Temp switch and control; ordrng 1 WPW10285518 (Temp switch) and 1 WPW10285512 (Soil level switch) and 1 W11170319 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Ocean View, Delaware 19970

Andrew W.

Job Details: 07/21/2022

"Per prior tech diagnosis, replaced extension tubing. cx mentioned ice build up and water near the ice bin on the door. checked and found that the metal arms that break up and distribute the ice from the bin had pushed a block of ice through the ice bin and made a hole. this is causing the ice to heavily clump and water is leaking out and freezing inside the door. Ordering ice bin container. rescheduled for 7/28/22 AM requested.; ordrng 1 WPW10347093 (ice container)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM02

Near Frankford, Delaware 19945

Michael E.

Job Details: 07/21/2022

"CX complaint: unit kicks breaker. Tested and verified commplaint. Wiring at bottom of FC door is intact. Wiring in compressor compaertment is intact. With 8 slot plug from control unplugged, unit does not kick breaker but only UI comes on. Found no circuits grounded to chasis. I did find a arc burn mark on back of unit just above compressor compartment but no wires at that point on the outside, possible arc from harness inside body. Replaced control but was still kicking breaker. Unit is unrepairable per WPTL. I advised CX to contact extended warranty company for resolution. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Leesburg, Virginia 20175

Carl R.

Job Details: 07/21/2022

No Operation - Will Not Turn On - Refrigerator WATER LINE WAS FREEZING AND LEAKING. Area had a power outage and refrigerator went down for 5 days. Cx unplugged the unit and refrigerator turned on for 5 days. Cx will get new refrigerator.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Reston, Virginia 20191

Richard B.

Job Details: 07/21/2022

"CX complant. Washer not working . Prior diagnosis found washer capaciter bad. Installed new cap and tested unit , Washer fills , Agitates , drains and spinds. Job completed, Rb"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Reston, Virginia 20190

Richard B.

Job Details: 07/21/2022

"CX complant. Fridge making a noise. Inspected unit and found unit unplugged, Cycled power to unit , Compressor tried starting , tried running for a few seconds and stopped. Compressor is locked up. Ordering two count sealed system , Two count , Not in stoclk RB; ordrng 1 W11370574 (COMPRESSOR) and 1 W11400725 (Tube to compressor) and 1 W10895723 (tube to compressore) and 1 lockring (lock ring) and 1 R600a (r600a) and 1 W10913906 (Stub) and 1 wpw10143759 (dryer)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Richmond, Virginia 23226

Joseph D.

Job Details: 07/21/2022

replaced faulty heater as described in sp. no leaking detected. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near King William, Virginia 23086

Gill G.

Job Details: 07/21/2022

replaced control and lid latch. calibrated unit. ran diagnostic cycle and found unit is fully functional and working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Harrisonburg, Virginia 22801

Gill G.

Job Details: 07/21/2022

"verified cx complaint of unit front panel being damaged. also found door handle is scratched and unit is missing the silverware basket. replaced front panel. door handle screw sheared off when securing to stud. unit needs door handle, door hardware and silverware basket.; ordrng 2 W11157086 (stud)s and 2 W10826179 (screw)s and 1 W11391973 (door handle) and 1 W11221877 (silverware basket)"

We serviced a

JENNAIR MICROWAVE

Model JMC2430DS00

Near Falls Church, Virginia 22043

Jason A.

Job Details: 07/21/2022

CX complaint MW not heating. Had a recent service by another company & they replaced 'door sw' Test door switches & tried diagnostics. Measured 120V at yellow 4903 relay when door is closed. Zero voltage when opened. No voltage to blue wire 4903. Called techline. CX paid in full. > JJ; ordrng 1 W10815465 (MW Apl Mgr 154.43)

We serviced a

WHIRLPOOL DRYER

Model WED70HEBW0

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 07/21/2022

cx complaint is hose came off of wall pipe. advised cx this isnt part of the unit but i could put a band clamp on and tape it good but thats all we can do and later if it comes back off she would need to fix or replace. units O-O-W and cx will pay 120 service. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Herndon, Virginia 20170

Richard B.

Job Details: 07/21/2022

"CX complant. Dishwashe rwent bonkers. Prior diagnosis found unit needs vent wax motor , Sump , float switch and control , Switch arrived with a hold down ear broken , Control sent is used , Installed and mchine still not functioning correctly. Reordering control and switch. will use sump on return visit. Further work needed, RB; ordrng 1 W11410066 (control) and 1 W11545764 (switch)"

We serviced a

AMANA RANGE

Model ACR4303MFW4

Near Harrington, Delaware 19952

Frederick R.

Job Details: 07/21/2022

CX complaint is oven does not work. RAC came and installed proper power cord yesterday so that it could be diagnosed properly. 120/120/240 at terminal block and into control. Activate oven and 0 volts going to element. Replaced control per prior diagnosis. Unit is now operating and heating properly. CX is RAC and wants door panel. DM ryan in meetings in Bmore all day so cannot collect payment until tomorrow. CE sending me shop job to collect payment tomorrow. CX owes $104.72 plus $15 for shipping. Will reschedule after payment made; ordrng 1 W11219377 (panel-drwr)

We serviced a

WHIRLPOOL DISHWASHER

Model DU945PWSQ0

Near Ocean View, Delaware 19970

Andrew W.

Job Details: 07/21/2022

Cx complaint is unit not operating. inspected and tested and verified complaint. Unit was indicating the door latch was not engaged. at first glance you can see rust/moisture build up. opened the door panel up to inspect inside and found dark rust spots along the inner door and around the vent. dispenser had a spring that was rusted and broken in pieces. the wiring to the latch was loose from rusting and breaking free. fuse was no good and control would need to be replaced. quoted cx on cost to repair and cx stated they would not be moving forward with a repair. cx paid service call of $120 by cc. job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near ,

Andrew W.

Job Details: 07/21/2022

Cx complaint is unit not drying clothes. inspected and tested and verified complaint. unit had heat but no air flow due to a blockage in the vent. used air flow tester and tested 3 times. unit failed air flow tester all 3 times. found lint on the back of the lint trap which is signs of the back flow of air when it meets the restriction and comes back to the unit. informed cx of the findings and advised to have the vents cleaned. unit is working as designed. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Potomac, Maryland 20854

Julian H.

Job Details: 07/21/2022

CX complaint about unit leaking from RC and not making ice inspected and found no errors on test 66 & 56 test icemaker test 57 & cycled then tested temps 8* on icebox size of ice cubes very small issue with fill tube on test 45 didnt fill all the way needs adapter to make sure ice wont accumulate on FC found also an issue with drain pipe clogged need drain tube asm; ordrng 1 W10864518 (adapter) and 1 W11084807 (extension) and 1 W11087201 (heater fill tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Ocean City, Maryland 21842

Michael E.

Job Details: 07/21/2022

Replaced ACU and rail mullion as oper previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Herndon, Virginia 20170

Richard B.

Job Details: 07/21/2022

"CX complant. Dryer squeaking. Inspected and found ideler is needed, Installed new ideler arm and tested unit, Working as designed, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Toano, Virginia 23168

Lucas R.

Job Details: 07/21/2022

"upon arrival found deli board not lighting up 0 vdc to control, 12.6 vdc output from power board, found broken bk wire in deli harrness, repaired wire, tested, unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Columbia, Maryland 21045

Israel R.

Job Details: 07/21/2022

"Customer complaint unit is not starting it only tried to drain. Keeps drainning as if it was full of water. Pressure switch tested good. The board is not reading the pressure switch. Ordering Control, UI, Door lock and pressure switch. Call custoemr when part is available.; ordrng 1 W11574590 (Control) and 1 W11044866 (switch-wl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ayden, North Carolina 28513

Ronnie B.

Job Details: 07/21/2022

upon arrival unit is oow. Cx said whirlpool gave her and extension and or concession but not seeing it in ticket or entitlements. Advised cx to reach out to whirlpool again for concession.; saved tckt

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PLTS2

Near Mechanicsville, Virginia 23116

Gill G.

Job Details: 07/21/2022

tested unit. found unit water valve leaking past into unit and not turning off and also leaking onto the floor.. unit is cooling and making ice. ice sheet is getting stuck and not slliding out onto cutting grid. water reservoir pump is not working. unit needs inlet water valve and water reservoir drain pump. ordered parts. collected for all but $110 labor.; ordrng 1 WPW10217917 (valve) and 1 W11566407 (reservoir drain pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS05

Near Washington, District of Columbia 20008

Ricardo S.

Job Details: 07/21/2022

"Cx complains that the unit leaks water from freezer, inspected unit, the drain is clogged, i use the steam gun .. water draining ok, drip pan cks ok"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, District of Columbia 20010

Ricardo S.

Job Details: 07/21/2022

"drain pumps runs all the time, faulty cntrl board, order part 2 techs job; ordrng 1 w11574590 (cntrl elec) and 2 techsjob (2 techs job)s"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, District of Columbia 20010

Ricardo S.

Job Details: 07/21/2022

"door won't close because the latch is broken.. replaced door latch assy, unit tested and diagnostic test mode works ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, Virginia 23229

Joseph D.

Job Details: 07/21/2022

"pulled vacuum with original compressor installed, could only get 25 psi vacuum, replaced and was able to get 29 psi vacuum. unit cooling properly."

We serviced a

WHIRLPOOL WASHER

Model LDR3822HQ1

Near Richmond, Virginia 23234

Chris B.

Job Details: 07/21/2022

cx stated unit is not his and it belongs to the apt complex cx stated the apt people told him to call us... advised cx to get apt people to call us so we can charge them for sc cx denied service

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 07/21/2022

"Unit was delivered on Jan 2021 and is oow. The cx showed an AIG contract, I advised her to call AIG and get the service correctly dispatched. If we go back please pre id again control W11417466, actuator W10913953 and also drain pump W11399437 if possible"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Potomac, Maryland 20854

Julian H.

Job Details: 07/21/2022

2 YR WARRANTY COTSCOCX complaint about unit getting error f8e4 overflow inspected and found water on pan caused by suds talk wit CX about proper loading and use of soap as well to use affresh once a month found brass colored bushings followed svc pointer W11540964D p&L covered by scode S17304 tested and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW01

Near Strasburg, Virginia 22657

Daniel J.

Job Details: 07/21/2022

work order built as oow unit is under a lowes contract no parts sent last vist sugguested a evap harness and thermistor called office to verify built incorrectly informed customer to contact lowes warranty and have them set up a appointment

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HB06

Near Baltimore, Maryland 21215

Shane M.

Job Details: 07/21/2022

"tried to installed interlock kits but wrong switches. ordering lower/upper switches. found lower interlock mount part not atteched to cabient. tried installed new holder on lower locks but didnt fix anything.; ordrng 1 W11182141 (lower interlock) and 1 W11182140 (upper interlock), used 1 WP8206419 (holder) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Baltimore, Maryland 21206

Milton J.

Job Details: 07/21/2022

CX complaint upper bin isn't opening and closing properly. Installed new Freezer Bin and Pan Front as ordered by previous tech. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Baltimore, Maryland 21213

Milton J.

Job Details: 07/21/2022

"CX complaint unit not finishing cycles. Checked for errors and a F5E1(Lid Switch Fault), F5E2(Lid Lock Fault) and a F5E3(Lidn Unlock Fault) codes stored. Manually tested lock and no response. Ohmed out latch and was: J6-2 to J6-3 = 11.7mohms, J6-1to J6-2 = 118kohms and J6-2 to J6-3 when Lid Opened = 10.9ohms. Unit needs new Lid Latch. -MJrob; ordrng 1 W11307244 (Lid Latch)"

We serviced a

WHIRLPOOL WASHER

Model LSB6000PQ0

Near Baltimore, Maryland 21213

Milton J.

Job Details: 07/21/2022

Cx complaint unit not draining. Went over O.O.W. pricing with CX and service was denied. CX said she looked at new unit and overall costs of repair would be right up there with new unit. No service was provided. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Baltimore, Maryland 21218

Milton J.

Job Details: 07/21/2022

"Cx complaint unit not cooling in both sections. RC temp-66, FC temp-59. Compressor running, condensor fan running and evap fan running. Removed evap cover and frost on the top incoming tube and bottom of evap tube. Discussed with MR and confirmed showing signs of a SS Repair needed. Quoted CX on repair and she paid 120.00 for diagnosis but is going to think about if she is going to do the repair or not. -MJrob; ordrng 1 W10309988 (Compressor) and 1 WP2188823 (Evap) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chesterfield, Virginia 23832

John P.

Job Details: 07/21/2022

"CX complaint unit not drying dishes on 1hr wash and are partially dry on normal cycle that's about 4hrs long, advised CX on the need for rinse aid and that the quick wash is designed to not dry dishes as well because you asked it to finish as quickly as possible. And also to us the 'extended dry' option. CX had load of dishes on arrival from last night to show that not everything is dry, the clean light and sanitized light where both illuminated, checked for error codes none stored tested heater and ohmed out in range per tech sheet. Advised CX of use and cycle selection. Unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8200YW0

Near Maidens, Virginia 23102

Jerod R.

Job Details: 07/21/2022

tested unti found unit had leak thru on water valve replaced valve

We serviced a

WHIRLPOOL RANGE

Model KCGC500JSS00

Near East Petersburg, Pennsylvania 17520

Justin L.

Job Details: 07/21/2022

Cx complaint front burners take awhile to light. Was able to access unit and found back burners to ignite instantly. Found front burners to spark but take some time to ignite but once it does the flames are good. Checked ignitors and made sure the correct orrifices were in. Contacted techline and spoke to Chris SR#7734161358. He said to replace burner heads and caps so ordering those and once in office will need to call in and set return; ordrng 2 W11344539 (front burner heads)s and 1 W11380174 (burner cap)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mechanicsville, Virginia 23116

Gill G.

Job Details: 07/21/2022

cx complaint: unit did not finish cycle but display indicated DONE and there was water in the unit. no stored fault codes. found unit does not have drain function. found wire harness not connected to drain pump. secured wire harness to drain pump. unit is now draining. ran diagnostic cycle and found unit is fully functional and working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ1

Near Richmond, Virginia 23236

John P.

Job Details: 07/21/2022

"CX complaint unit not heating checked unit found open bake element, replaced tested working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near ,

Andrew W.

Job Details: 07/21/2022

Cx complaint is loud banging coming from the washer. inspected and verified complaint. cx had shelving behind and next to the unit that was resting on the panels of the unit and were shacking and hitting the unit causing the sound. removed the shelving from around the unit and the sound was no longer made. unit is working as designed. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Glen Allen, Virginia 23060

Joseph D.

Job Details: 07/21/2022

"cx complaint that compressor upon turning on is loud. confirmed complaint found sound deadener grommet in rear of unit not really applying preesure to vibrating suction line, realigned and unit is now within normal operating sound levels."

We serviced a

WHIRLPOOL STACKABLE

Model WET3300XQ0

Near Ocean City, Maryland 21842

Michael E.

Job Details: 07/21/2022

CX complaint: unit leaking. I inspected all hoses and parts that hold or move water and found no sign of leak. Tested and could not duplicate. I had CX run a normal load that would normally trigger the leak but no luck. Unit refuses to leak while i am here. I asked CX to gather any clues she can about unit when it leaks. CX may buy a new unit. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Felton, Pennsylvania 17322

Sal R.

Job Details: 07/21/2022

CX Complaint is that she is having the same issues with icebuild up under the icebin. I called Office and found that this unit is not covbered under a WP warranty. I explained to CX that out of pocket expenses are requirred. CX canceled call. I am moving on. I spoke to VL in office .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Columbia, Maryland 21044

Israel R.

Job Details: 07/21/2022

"Customer complaint unit just stop cooling and everything in the freezer thawed and the refrigerator food went bad and warm. I tested the unit and found the compressor is not turingn on. Tested and the starting device is energizing the comprezzor vibrates but is not full power is varely running amps jump to 7.5. Complressor winding are reading but internally it seems tpo be lock because it a very low vibration. ORdeing comnpressor, dryer and coupler. Collected 120. parts and labor covered by entitlement. Called office and schedule dfor the 27th july.; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (Coupler)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near North Bethesda, Maryland 20852

Roberto I.

Job Details: 07/21/2022

"CX complaint bake not working.Tested bake, found igniter clicking and gas flowing trough the valve but burner not lighting. Inspected burner, found it misaligned with the valve orifice. Removed and properly reinstalled the burner. Ran a 350F bake cycle, the burner lighted and the oven preheated ok."

We serviced a

MAYTAG DRYER

Model MED7230HC1

Near Richmond, Virginia 23236

John P.

Job Details: 07/21/2022

Installed control thermistor thermal fuse tested working as designed

We serviced a

JENNAIR REFRIGERATOR

Model JS48SEFXFA

Near Rockville, Maryland 20850

Julian H.

Job Details: 07/21/2022

CX complaint about unit not cooling well inspected temps on arrival FC30* RC43* went to evap is just sweating need to have a sealed sys tech with parts compressor is NLA 3 COUNTS SEALED SYS TECH 2 TECHS BUILT IN UNIT couldnt give CX a quote since compressor is NLA CX PAID FOR SVC CALL; ordrng 1 12001966 (compressor NLA) and 1 WPW10143759 (dryer) and 1 WPW10414477 (exchanger) and 1 67001895 (evaporator) and 1 3COUNTS (SEALED SYS MAJOR) and 1 2TECHS (BUILT IN UNIT)

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Baltimore, Maryland 21239

Shane M.

Job Details: 07/21/2022

cx complaint the unit not washing proper. found error codes F0E5 F0E2. called techline

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Rockville, Maryland 20852

Roberto I.

Job Details: 07/21/2022

"CX complaint F6E1 error on display, unit not responding. Confirmed F6E1 error and unresponsive UI. Found console overlay detached from housing, steam getting inside and damaging the UI. Ordering console W11460908. Pre id UI to be installed on return. Return visit 7/29/22; ordrng 1 W11460908 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Rockville, Maryland 20852

Roberto I.

Job Details: 07/21/2022

"Cx complaint unable to reset filter lights.Confirmed complaint, unable to reset replace filter red light. Removed UI and resetted all connections, removed and reinstalled filter and then resetted power, the red light turned off and the filter statos displayed 100%. Unit good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Rockville, Maryland 20854

Roberto I.

Job Details: 07/21/2022

cX complaint doors are not aligned.Confirmed left door much lower than the right one. Lowered right door and raised level on left side of the unit until the two doors were porfectly aligned. Cx didn't have the receipt but the entitlment showed actual goods issue date 7/12/22. Repair covered by first 30 days installation issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Laurel, Maryland 20707

Israel R.

Job Details: 07/21/2022

"Customer complaint unit is not cooling. The customer satated the compressor started making really loud noises and getting realluy hot. I tested the unit and as soon as I plugged it in the compressor was jut grinding and sounds like is faling apart. Unit is going to needs new comnpressor. Ordering compressor, dryer and tubings also this is a Lockring unit. Neeeds lockring kit. Compressor is special order part. Call customer when part is available.; ordrng 1 W11370574 (compressor) and 1 W11504419 (coupler) and 1 W11504420 (coupler) and 1 W11490399 (Drier) and 1 W11506623 (coupler) and 1 W11401409 (coupler) and 1 Locklring (Lockring)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE48FXSS5

Near Richmond, Virginia 23236

John P.

Job Details: 07/21/2022

"Installed sump heater and drain pump, tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near New Freedom, Pennsylvania 17349

Marc M.

Job Details: 07/21/2022

cx complaint cosmetic damage as a result of functional failure. cx states that the handle is constantly loosening and requires being tightend on as much as a weekly basis. found that the threads in the set screws are comprimised and do not hold a tight grip on the handle. as a result the handle has slipped off of the mounting screws and scratched the black stainless finish of the FC door. cx is very unhappy about this and would a new door as well as the handle mounting screws repaired to prevent this occuring again in the future.; ordrng 1 W11450223 (handle (black stainless)) and 1 WP4373559 (coupler) and 1 W11566703 (Fc door (black stainless)) and 2 W11366418 (set screw)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Wilmington, Delaware 19805

Taylor F.

Job Details: 07/21/2022

Replaced heater per SP s17304. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Kingsville, Maryland 21087

Neil H.

Job Details: 07/21/2022

cx has extended warranty with whirlpool but call set online explained he must call into call center of whirlpool to have warranty info sent to us.; ordrng 1 W11412291 (Whirlpool Dishwasher Drain Pump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 07/21/2022

Cx complaint unit is not working properly inspected unit found leak from drain hose extension removed and replaced tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ruckersville, Virginia 22968

Eric F.

Job Details: 07/21/2022

"Confirmed cx complaint unit leaking from bottom. Found insulation foam protruding from cabinet on bottom of door prohibiting door from sealing. Removed excess foam, reformed gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 07/21/2022

cx complaint the unit making sounds from what cx said found the noise was the water line up against the rear of unit causing vibration noise i raised unit because condenser vibrating and off floor now and brought unit out slightly so water line has space to not touch back of unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Warrenton, Virginia 20186

Ezra M.

Job Details: 07/21/2022

"fc low temp. unplugged unit, connected guages. pressures equalized at 31psi. plugged unit into watt meter, put in test 5, step 3. watts started around 170 watts, slowly decreased to 150. pressures were around 5 low side and 180 high side. unplugged unit, took 3 and a half minutes for pressures to equalize again. evacuated system, vacuumed to -28 psi. pressure held for 15 mins. filled sys with nitrogen to 140psi, let sit for 15 mins. pressures held with 0 loss in pressure. suspect unit had air in system with refrigerant. vacuumed sys and filled with 6 0z r134a. test 4, step 4, pressures at 10 and 150. test 4 step 5, pressures at 3 and 150. after 20 miutes, while unit cooling fc, pressures at 0 low and 126 high. top of fc evap at -10.8. unit cooling properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Ocean City, Maryland

Michael E.

Job Details: 07/21/2022

"CX complaint: not drying. Tested and verified complaint. I found F4E2 error code. Pulled unit out and found element unplugged and male plug on element not able to hold the plug from harness. I replaced the heat element, tested unit and it is now working properly. Door panel is rusting. Documented this in pics. Ordfering door panel W11461688. Cannot reschedule due to SO part.; ordrng 1 W11461688 (door panel)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Bridgeville, Delaware 19933

Frederick R.

Job Details: 07/21/2022

No one answered door at first. Called wife on vonage and she answered. As soon as she picked up the husband came outside and I introduced myself and told him why I was there. He said there was nothing wrong with their washing machine and doesnt know who called it in. No services provided. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21218

Shane M.

Job Details: 07/21/2022

installed parts. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Richmond, Virginia 23235

John P.

Job Details: 07/21/2022

Upon arrival CX stated unit was under manufacturer's warranty stated they didn't close on the house till September past year I advise unit had been registered with January of last year so now it's out of one year warranty advised need to contact manufacturer since she did not have access to closing papers to prove unit less than a year old

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 07/21/2022

"Cx complaint is unit not powering on. tested inspected and verfied complaint. Found the UI to not be needed and the control to be defective. Ordering control, collected 237.14 in cash. Cx owes 110 labor on return visit. Cannot reschedule at this time due to FBO part.; ordrng 1 W11322901 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near Glen Allen, Virginia 23060

Jerod R.

Job Details: 07/21/2022

tested unit found unit had multiple leaks fixed leaks and tested unit is now fully functional and working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Stephenson, Virginia 22656

Daniel J.

Job Details: 07/21/2022

unit leaking from left front side checked for level and made sure unti wasnt leaning froward tested and confirmed unit leaking on left hand side during diag with door panel off left top corner not seating agaisnt frame causing water to make its way out ran diag cycle with inner door pushed closed unit did not leak ordeing inner door gasket and left hinge customer would rather have it replaced due to brand new unit; ordrng 1 W11559689 (inner door) and 1 W11414078 (cabinet seal) and 1 W11573703 (hinge) and 1 W11573703 (hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Georgetown, Delaware 19947

Frederick R.

Job Details: 07/21/2022

CX complaint is fridge making loud noise. Verified CX complaint through video and also it happened right in front of me. Diffuser making an abnormal loud clacking noise. Ordering diffuser. Cannot reschedule because part is FBO; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 07/21/2022

Cx complaint unit is not working properly inspected unit ; ordrng 1 W11395618 (Capacitor) and 1 W11591637 (Lower harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Mechanicsville, Virginia 23116

Gill G.

Job Details: 07/21/2022

replaced float switch and drip pan. tested. unit is now fully functional.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Mineral, Virginia 23117

Eric F.

Job Details: 07/21/2022

"Confirmed cx complaint unit not powering on. Found UI harness unseated from control. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW1

Near Bel Air, Maryland 21014

Neil H.

Job Details: 07/21/2022

cx complaint unit making noise again found the baffle loose and change was in one removed the top put foam padding on left and right side and got change out and tighten the balffle unit quiet now.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01KRMF706E

Near Aldie, Virginia 20105

Carl R.

Job Details: 07/21/2022

"FF SECTION IS NOT COLD, FREEZER IS OK- ICE BUILT UP UNDER OR BEHIND THE DRAWER. Removed 2 doors, shelves and pantry doors. And lower shelf unit. Removed original wire harness and installed new wire harness and pantry door with with ui. Reinstalled all other parts. Unit working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mineral, Virginia 23117

Eric F.

Job Details: 07/21/2022

"Confirmed cx complaint unit caught in drain loop. Found unit drip tray and float switch damaged. Ordering parts, rescheduling for monday 7/25. Please keep job on at same time with same CX as other dishwasher job.; ordrng 1 W11545764 (Float Switch) and 1 W11550169 (Drip Tray)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Winchester, Virginia 22603

Daniel J.

Job Details: 07/21/2022

unit not washing during wash cycle removed tested found basket moving with washplate during wash cycle found actuator not engaged to cam replaced from van stock adn tested again weak stream when adding cold water replaced valves calbirated and ran diag passed no errors; ordrng 1 w10913953 (actuator from Van stock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Bel Air, Maryland 21014

Neil H.

Job Details: 07/21/2022

"replaced the top rear led and the fc led,driver board,drain tube ext,pantry u.i. unit checked good water flowing through the drain ext. now was blocked p with build up all lights on and pantry u.i. displaying properly."

We serviced a

ELECTROLUX REFRIGERATOR

Model KFRSS2623AB

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 07/21/2022

Unit is a Frigidaire not a whirlpool informed cx would need to contact Frigidaire for further assistance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Andrew W.

Job Details: 07/21/2022

"Cx complaint is ice maker not making enough ice. from prior visit cx stated they use avlot of ice in a day. believe cx may be using as much ice or more than is produced by the ice maker in a day. Per prior diagnosis, replaced ice maker. tested ice maker and it passed. fills for 6 seconds, pauses for 3, and fills for another 6 seconds. ice tray twists in test mode as it should and arm moves freely and fully as it should. Verified no ice build up in fill tube and unit has solid water flow at fill tube, no issues dispensing water. unit is working as designed. job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manassas, Virginia 20110

Robert W.

Job Details: 07/21/2022

CX Complaint is unit has error F2E2 CX states unit is under extended warranty. CX is going to contact extended warranty company to have it dispatched properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Glen Allen, Virginia 23060

Joseph D.

Job Details: 07/21/2022

"cx complaint of unit not making ice, confirmed complaint. fridge at 40 degrees feeezer at 5-10 degrees. icemakerwater valve working properly. icemaker with motor error (e2) must replace icemaker to make ice. cx declined in order to speak with whirlpool. ;; ordrng 1 W11577195 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Odenton, Maryland 21113

Alexander D.

Job Details: 07/21/2022

"cx complaint unit not dispensing ice, would press paddle and hear motor turn but nothing coming out. inspected unit and its dispensing ice at this time. tested crushed ice and thats working also. pulled container out and its full of ice. only thing i can find wrong is some condensation on top of fz door gasket, suction on door is weak. possible cx ran out of ice becuase fz door not sealing. fluffed gasket with hair dryer, suction is better now. advised cx to monitor and call back if issue comes back and if it does to pull out container and see if its still making ice. cx understands. unit is working properly at this time"

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Abingdon, Maryland 21009

Neil H.

Job Details: 07/21/2022

cx complaint the unit stops in certain parts of the cycle replaced the control unit tested good.

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 07/21/2022

Cx complaint unit is not working properly inspected unit removed and replaced the drain pump tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW0

Near Richmond, Virginia 23229

Jerod R.

Job Details: 07/21/2022

tested unit found unit had hinge washer in wrong position fixed and tested unit is now fully functional

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Staunton, Virginia 24401

Kyle A.

Job Details: 07/21/2022

Installed control and unit is now as designed

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW06

Near Richmond, Virginia 23234

John P.

Job Details: 07/21/2022

"CX complaint gasket not staying in place silicone gasket to door tested working as designed; ordrng 1 8201711 (Silicone), used 1 8201711 (Silicone) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Manassas, Virginia 20110

Robert W.

Job Details: 07/21/2022

CX Complaint is the unit is making a noise while door is opened the rollers are good found the frame rubbinng againt the drain pan put pad between frame and pan and it quite the noise down alot but will sometimes still make some noise when door is open or closed. Called techline to doc issue tech line suggested to remove RC door grease up lower hinge to see if that helps with noise.SR#7734168479; ordrng 3 542638 (grease)s

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Manassas, Virginia 20110

Robert W.

Job Details: 07/21/2022

CX Complaint is the unit isnt washing properly. Inspected unit and found error code F8E1 ran diag and found the cold valve not filling unit is getting good water pressure valve is making high pitch noise Replaced valve and tested unit and unit is now working properly.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Winchester, Virginia 22601

Daniel J.

Job Details: 07/21/2022

complaint not drying clothing large load of clothing in dryer too much clothing removed tested unit reached 201 F and cycled checked venting on both ends of vent removed lint build up from venting and filter tested for 15 mins unit cycling and heating as normal informed customer

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Winchester, Virginia 22601

Daniel J.

Job Details: 07/21/2022

spoke with wife on the issues with dishwasher informed no longer washing dishes mr said plumber was here yesterday and the water is making it to the dishwasher informed Mr of the service call fee and labor plus paprts was under the impression unit was covered under warranty explained the one year warranty Mr will call whirlpool feels the unit should be covered at no cost to him

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS1

Near Parkton, Maryland 21120

Marc M.

Job Details: 07/21/2022

"cx complaint unit not producing ice. inspected unit and found inlet valve recieving voltage bu tnot sending water to fill reservoir. replaced valve with pre id parts and tested and found unit to then fill with no issues. however, after running dry for as long as it did, the recirc pump overheated and burned out casuing the impellor and the pump shaft to seperate and no longer move water. unit will also need recirc pump. collected for everything except labor, cx will owe 120 on return. again, valve pre id has already been installed and the pump will be installed on return visit.; ordrng 1 W11542867 (recirc pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Ashland, Virginia 23005

Gill G.

Job Details: 07/21/2022

cx complaint: unit door needs to be pushed closed sometimes to run unit. tested unit and found right side hinge does not snap back as strong as left side hinge. found cx is resisting door hinge spring when closing door and not allowing door to close with proper tension. demonstrated to cx that if she allows door hinges to pull door closed she will get better results. cx agreed. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Nokesville, Virginia 20181

Ezra M.

Job Details: 07/21/2022

"low cool, fc at 40 degrees, evap and condenser fans and compressor all running. cap tube and first tube of evap frozen over, rest of evap clear, no frost pattern developing. suspect inefficient compressor or restricted evap. ordering compressor, drier, evap, process stub and lokring fittings.; ordrng 1 W11557671 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (7/5 Nr Ms 00 (high Pressure Side To Compressor)) and 1 W11506619 (coupler) and 1 W11506635 (process stub) and 1 W11109499 (drier-tube) and 1 W11504433 (6/4 Nr Ms 00 (heat Loop To Drier)) and 1 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier)) and 1 W11566897 (Evaporator) and 1 W11504448 (5/1.8 Nr Al 00 (capillary Tube To Evaporator)) and 1 W11506620 (8 Nk Al 00 (sucti)"

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