We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Baltimore, MD 21209
Justin S.
Job Details: 06/24/2022
refrigerator evaporator completely frosted over. replaced the damper and the harness. the unit is now cooling good. the unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 06/24/2022
Cx complaint unit is not working properly inspected unit found small particles of food in bottom of dishwasher cleaned and showed cx common collection areas recommended running a cycle with 1 cup vinegar and hot settings to clean the unit recommended this monthly unit is working properly just has a smell after washes
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22405
Thomas B.
Job Details: 06/24/2022
Cx complaint unit is not working properly inspected unit removed and replaced the lower harness tested and inspected for proper use unit now functions normally.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Herndon, VA 20171
Richard B.
Job Details: 06/24/2022
CX complant. Fresh food not cold enough and freezer not freezing. Inspected unit and found evap has heavy frontal frost as well as frost inside cover. Thawed out evap with steam gun and steamed drain so evap will drain and not hold water . Advised CX to make sure door is thouroughly closed . Job completed. RB
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Rockville, MD 20852
Andrew H.
Job Details: 06/24/2022
Customer complaint is a unit's racks have rust on them. Inspected unit found both upper and lower racks have rust on them on the outside near where the rack bends up. I found the coatings coming off and causing the metal to rust underneath. I replace both upper and lower racks. Tested units now working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/24/2022
Customer complaint unit smells like gas when oven is on. I tested the unit and found the unit is lighting but the fire is not even. I adjusted the air to gas ratio setting and it got getter but the manifold was still not turning on completly. Ordering gas vavle and manifold to be replace at the same time.; ordrng 1 WP9758078 (burnr-oven)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Arlington, VA 22201
David J.
Job Details: 06/24/2022
Got to job and inspected parts. Found sump assembly had been used and had broken parts. Took pictures and spoke with office. We are overnighting pump and will return when new pump comes in. ; ordrng 1 W11460945 (Sump assemb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Frederick, MD 21701
Bernard M.
Job Details: 06/24/2022
"Replaced both parts, the unit now dispenses ice from the door. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Frederick, MD 21702
Bernard M.
Job Details: 06/24/2022
"Arrived to cx and entered diag mode and found no error codes, ran auto test and unit completed test without issues. Added 6 towels and ran a quick wash cycle, unit completed cycle without issues. No damage or leaks found on any hoses. Instructed cx to not add a pod in basket then detergent in dispenser for this will cause leaks. Also instructed cx not to overload because of unit shaking. The pan the unit sits in is to small. Contacted TL and spoke with Andy and documented all the findings due to the amount of visits. Unit is running as designed per TL."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Frederick, MD 21702
Bernard M.
Job Details: 06/24/2022
"Replace heater per service pointer #11540964, ran auto test and the unit heated and no leaks were found. unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Herndon, VA 20171
Richard B.
Job Details: 06/24/2022
"cx complant . oven not working Prior diagnosis found harness severed not allowing control to operate. Replaced harness and tested unit , Oven working as designed. Job completed, RB"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lyndhurst, VA 22952
Kyle A.
Job Details: 06/24/2022
Swapped tubs buy will need to return with sump mount. Called office to have one pulled ; schdld next appmnt for 6/28 TUE PM
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Bridgeville, DE 19933
Michael E.
Job Details: 06/24/2022
CX complaint: long dry and no legs. Tested and verified complaint. Air flow test failed. Quoted CX price to replkace the legs but CX decided not to repair. She is looking into buying a matching washer and dryer. I could not complete the CC sale due to washer charge of 120.00 it would not allow me to run a second charge for the second appliance...thought it was a duplicate. CX is aware that we will be contacting her monday to collect the 120 for this service. Job is complete but we still need to collect the 120 service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Ocean View, DE 19967
Michael E.
Job Details: 06/24/2022
"CX complaint: lights and door alarm intermitantly going off. Tested anbd verified complaint. CX showed me videos of the unit doing this. Seems to be the upper left door causing the problem. Replaced the Left RC door switch, tested unit and it is now working properly. CX paid in full for service, laobor, S&H and part on CC. Job is complete"
We serviced a
KITCHENAID OVEN
Model KSGG700ESS3
Near North Bethesda, MD 20852
Roberto I.
Job Details: 06/24/2022
"CX complaint smoke from the oven.Removed oven bottom, found area clean and burner ok. Seems like the cx has never uset the oven. Ran a 350F bake cycle, noticied of the typical smoke from the oven when it is in use for the first time. Turned the hood fan on and opened a couple of windows until all the factory oil in the cavity was burned out and the smoke stopped. Called Whirlpool Safety and documented everything."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 06/23/2022
cx complaint some burners do not always ignite when they try. inspected unit and confired. 3 out of the 4 burners were slow to ignite. once heated uo they started working but once cooled off it started taking more clicks to spark. ordering burner caps and burner heads for return visit.; ordrng 1 W11579391 (burner caps) and 1 W11084058 (burner head) and 1 W11084059 (burner head) and 1 W11084062 (burner head)
We serviced a
WHIRLPOOL ICE MAKER
Model WRS315SDHM08
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/23/2022
Cx complaint unit is not working properly inspected unit found fill tube not installed properly allowing water to fall behind icemaker and freezer up cleared and reseated properly. Cx states Water drips from the door ordering seperator ; ordrng 1 W11423787 (Seperator)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Greater Landover, MD 20785
Mitchell H.
Job Details: 06/23/2022
cx complaint unit seems to be taking longer to dry and feels like not enough heat. inspected unti and unit is cycling good and up to correct temps. found vent behind unit extremley kinked. took vent off adjusted it and installed a hard 90 that the cx had and unit is now good to go. job completed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Greater Landover, MD 20785
Mitchell H.
Job Details: 06/23/2022
cx complaint unit seems to be taking longer to dry and feels like not enough heat. inspected unti and unit is cycling good and up to correct temps. found vent behind unit extremley kinked. took vent off adjusted it and installed a hard 90 that the cx had and unit is now good to go. job completed.
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Reston, VA 20194
Christian C.
Job Details: 06/23/2022
Installed gasket. Gasket is now sealing properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/23/2022
"customer complains about the tub seal coming off in the top left corner, i inspected the unit and what i see is that the top dish rack is bent so when the customer pushes on the dish rack the adjuster hits the seal and pushes the seal out.. so i fix the dish rack"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Great Falls, VA 22066
Christian C.
Job Details: 06/23/2022
Cx complaint leds are out. Installed multipoint leds. Unit lights are now working. S84638
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Severna Park, MD 21146
Andrew H.
Job Details: 06/23/2022
It's making a sound. Inspected unit found shifter fault error code. I ran manual test cycle and found when unit went to spin the basket nor the wash plate moved and the unit was making a sound inspected underneath of the unit and found the motor gear stripped out on the motor shaft. Inspected basket found very loose. This is due to a worn hub drive kit. Motor is covered a CBE. But hub drive isn't I quoted customer for replacing hub drive and motor. Customer okay to repair and paid in full. Part in stock at tribbles. Rescheduling for monday.; ordrng 1 W11283592 (Drive motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Fairfax Station, VA 22039
Robert W.
Job Details: 06/23/2022
"CX Complaint is the unit isnt cooling. Inspected unit and found the unit is pulled out and unplugged, Pulled rear panel and ohm out compressor across pins im getting 6.9 ohm 7.6 ohm and 12.9ohm compressor seems ok and in range, Amp tested unit as compressor tried kicking on and compressor is pulling over 30amps unit has a bad compressor. Ordering Compressor, Dryer and coupler.; ordrng 1 w10913906 (Coupler) and 1 W10507884 (Compressor) and 1 WPW10143759 (Dryer) and 1 TWOCOUNT (TWO COUNT)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Newark, DE 19711
Alexander W.
Job Details: 06/23/2022
CX stated unit not completing cycle. tested inspected and verified cx complaint found f9e1 error f10e2 error f9e2 error and f7e1 error. found sump and harness defective also found control defective also ordering heater for special project heater replacement. ordering control sump harness and heater cannot resched at this time due to SO parts.; ordrng 1 W11416362 (SUMP) and 1 W11568793 (HARNESS)
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Richmond, VA 23229
Joseph D.
Job Details: 06/23/2022
"unit with failed suspension, loose console clips and console rattling. must replace all to enable proper operation. unit with obl errors.; ordrng 1 W11396716 (suspension) and 2 WP8312709 (clip)s and 1 W11569437 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Newark, DE 19711
Alexander W.
Job Details: 06/23/2022
"CX stated unit not cooling and ice covering vents on panel. inspected tested and verified cx complaint. took amp draw off compressor got .7 amps exposed evap and inspected found defrost drain clogged and found defrost heater harness was depinned fixed harness and cleared out defrost drain tested unit, unit is now operating as desgined job is complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dover, DE 19901
Andrew W.
Job Details: 06/23/2022
"Cx complaint is washer stuck on drain and not working. inspected and verified complaint. plugged unit in and drain started. held the cancel button down and drain stopped. put unit into test mode and no error codes present, ran test cycle and everything ran as it should. double checked for error codes after and unit was all clear. found that drain line was not set correctly. cx had a hose connected to the drain line that was causing the unit to back fill. cx stated he would have that corrected asap. unit is working as designed. job complete."
We serviced a
MAYTAG WASHER
Model MVWB765FC1
Near Essex, MD 21221
Milton J.
Job Details: 06/23/2022
"Cx complaint unit making noise during spin and agitation. Manually spun and gearcase making a whinding noise. During agitation and rumble like. Also unit had a F3E2(Inlet Water Temp Fault) and a F0E4(Spin Limited By Water Temp) codes stored. Manually checked valve and hooked up as should. Temp sensor on valve failing. Ordering new Gearcase, and Agitator plus returning with Pre-IDed Slider and Valve. **2Count for Gearcase!** -MJrob; ordrng 1 W11393685 (Gearcase) and 1 W11161960 (Agitator)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW06
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/23/2022
"cx complaint door not closing, checked unit found tab on door not holding door to interlock.; ordrng 1 W11247220 (door/mw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near College Park, MD 20740
Mitchell H.
Job Details: 06/23/2022
cx complaint unti not cooling. got to unit and was off. turned it on and confirmed cmpressor runnig and fans on and running. opened system and found low charge. braised in a coupler and drier. vaccumed unit down to 30 in and held for 15 mins. didnt move from vaccum at all. filled unit to 4.15 oz and unit is now good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Chantilly, VA 20151
Richard B.
Job Details: 06/23/2022
"CX complant. Water dispenses slowly. Inspected unit and found fridge pushed back kinking hose slightly restricting flow. Rolled fridge out slightly and improved water flow. Adjusted right door with hinge adjustment so doors are even, Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Severna Park, MD 21146
Andrew H.
Job Details: 06/23/2022
"Customers complaint is a unit is not cooling. Inspected unit found FC evaporator still had the frost at the last technician saw on the evaporator it was not defrosted only the top two rings of the freezer evap were frosted over heavily. And I cleared for awesome steamer. I inspected RC evaporator found the RC evaporator cover tabs were broken off and missing. The enclosure and drip pan plastic was broken down from the oil leaking from the evaporator. Had to drive to the shop to pick up evaporator cover and drip pan. I then replaced the compressor ,evaporator, three-way valve, coupler, RC evaporator housing RC evaporator RC fan RC evaporator cover and drip pan. I pulled unit into a 30-in vac and then Phil to 5.5 Oz unit is now cooling properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Brunswick, MD 21716
Ricardo S.
Job Details: 06/23/2022
"Cx complains that the unit nto cooling properly, inspected unit, the Rc temp 52 degrees, Fc 34 degrees, frost pattern is bad, the unti has a leak .. sealed system repair. order compressor kit, drier and evaporator; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor) and 3 countsjob (3 counts job)s"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Waynesboro, VA 22980
Kyle A.
Job Details: 06/23/2022
Installed blower and unit is now as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23228
Chris B.
Job Details: 06/23/2022
cx complaint unit will not heat inspecetd unit found wire not seated on tco seated wire tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Keswick, VA 22947
Kyle A.
Job Details: 06/23/2022
Cx complaint of unit not making ice. Did confirm icemaker jammed. Removed jam amd tested unit and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM
Near Falls Church, VA 22042
Emmanuel R.
Job Details: 06/23/2022
"Cs freezer door opens up on its own, i found that it only opens up on its own when you slam the fridge door, also the unit is out of level ,leaning froward. I leveled the unit and it seemed to help with the door opening. unit is working at designed."
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXLE01
Near Washington, DC 20001
Shawn D.
Job Details: 06/23/2022
replaced all leds and tested and all work. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HBS04
Near Richmond, VA 23229
Joseph D.
Job Details: 06/23/2022
"unit with failed water filter cover, falling off its mount. must replace to enable proper operation.; ordrng 1 W11501035 (water filter cover.)"
We serviced a
MAYTAG FREEZER
Model MFI2570FEZ07
Near Willow Street, PA 17584
Drew B.
Job Details: 06/23/2022
"cx complaint that unit is making ice and never had issues with the unit making ice just dispencing it is the issue with the bin catching and turning the cubes out to the poiint where they open door and ice comes through.... when arrived had checked bc the unit was working when arrived i had checked the icemaker and makingfun bin of ice no issues, found the seperator is sealing tight when pour oz or so in the chute to see if dripps through and nothing. foudn the solinoid is working as far as going from crushed to cubed and holding cup lid the top and dispncing found ice to be correctly flowing out of chute and sealing after released paddle. instructed cx to keep cup to the top and also wait a second after releaing to ensure all cubes are out and not sitting in the chute.. unit appearsgood"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Washington, DC 20008
Shawn D.
Job Details: 06/23/2022
"cx complaint unit is wont start it beeps. inspected unit and conifmred beeping when trying to start a cycle. checked unit for errors and had f4e4 f4e3 f3e6. pooped bottom of door out thermla fuse is open and inside is full of lint and top of heater. unit needs thermal fuse,tco, heater and vacumed out with a second tech. infomred cx to get vent cleaned and will be giving warrenty company quote; ordrng 1 WP8544771 (heater112.54) and 1 W10909685 (thermal fuse 59.91) and 1 279973 (tco 51.24) and 1 dryercleaning (dryer cleaning) and 1 2techjob (2 tech job 90.00) and 1 2countjob (2 count job)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Waynesboro, PA 17268
Andrew S.
Job Details: 06/23/2022
Upon arrival I discovered that the new issues of the unit not unlocking or finishing cycle was caused by the lower harness being broken. I found that the unit was resting on the ribs of the drip tray under the unit causing the wires to break at the pump. I am ordering a lower harness and will use the other parts on retrun.; ordrng 1 W11591637 (Lower Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Arlington, VA 22203
Eric W.
Job Details: 06/23/2022
cx complant of unit giving erro code error is for comuncation restet poer to unit and did a quick wash unit went trew the whol cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Silver Spring, MD 20904
Israel R.
Job Details: 06/23/2022
Customer complaint unit is dripping after dispensing water. I tested the unit and the unit is driping and the stainless is stained. I found the unit keeps dripping after i dispesne water. I replace the connector and the dripping stopped the first few times I used it. I added grease and it stopped but then when the custoemr tried it the water dripped again so im ordering the water line. Call customer when part is available. 1 at tribles.; ordrng 1 W11163765 (fitting)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/23/2022
Cx complaint unit is not working properly inspected unit found shipping bolts still in place removed tested and inspected for proper use unit now functions normally.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Newport News, VA 23602
Jason T.
Job Details: 06/23/2022
"Cx complaint, will not finish a wash cycle, error codes F7-E1 tachometer missing F7-E7 motor not reaching rpm F0-E3 overload. Verified failure during manual agitation test. Display does not keep set time, per cycle, tested all circuits, verified all voltages. Ordering parts to complete the repair, dispatch will call to schedule a return visit.; ordrng 1 W11423758 (Gear case) and 1 W11283592 (Drive motor) and 1 W10721967 (Cam kit) and 1 W10913953 (Actuator) and 1 W11239857 (Drive belt) and 1 W11395618 (Capacitor) and 1 W11130932 (Lower harness) and 1 2count (2 count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Arlington, VA 22204
Eric W.
Job Details: 06/23/2022
"cx complant of unit not cooling found no 134 in the unit went to install uv dryer foiund it was cloged up installed anouther one it was good installed evap and filled unit unit making good pressure and starting to make good frost pattern; ordrng 2 WPW10143759 (uv dryer)s, used 2 WPW10143759 (uv dryer) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Franklin, VA 23851
Zachery R.
Job Details: 06/23/2022
"replaced harness, tested, unit working as designed."
We serviced a
JENN-AIR RANGE
Model JES9800CAF01
Near Alexandria, VA 22307
David J.
Job Details: 06/23/2022
Cx complaint vent fan not working. Replaced motor as stated by previous tech. Tested unit and low and high are now working. Unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Franklin, VA 23851
Zachery R.
Job Details: 06/23/2022
"cx complaint unit making grinidng sound, ran auto test, verified issue, tons of oil leaking from bearing onto clutch and pulley shield, ordering gearcase, washplate, motor, belt, and clutch to complete repair. 2 count; ordrng 1 W11449840 (gearcase) and 1 W11510461 (washplate) and 1 W11396716 (suspensionrods)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS03
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 06/23/2022
"Cx complaint no ice.Tested ivemaker, no fill. Found frozen tube. Defrostrd tube but the icemaker didn't fill anyway. Pulled unit out, Found fill tume disconnected from elbow ad water on the floor. Reconnected tube by using a spare mini clamp from my van. Unit tested ok. Collected"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/23/2022
"cx complaint whirling noise in freezer, had video, motor surging, at arrival running smooth with constant 120v, replaced fan motor, tested all ops ok, reset temps to 37/0"
We serviced a
KITCHENAID OVEN
Model KSEG950ESS1
Near Alexandria, VA 22310
David J.
Job Details: 06/23/2022
Cx complaint blower accordion is ripped. Inspected unit and found it has completely ripped open. Need to order fan with attached vent. Will we place on return visit. Will need 2nd tech for return visit. ; ordrng 1 W11129407 (Scroll fan) and 1 2ndtech (2nd tech)
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Bowie, MD 20720
Alexander D.
Job Details: 06/23/2022
"cx complaint unit unresponsive. inspected unit and verified complaint. first time i pressed power button it didnt respond. 2nd time i pressed power it turned on. tried several more times and its working every time now. ran diagnostics, have f2e1 stuck key and f0e2 oversuds errors stored. went over proper detergent usage with cx. ordering console, in stock at tribles. scheduled return visit for 6/28; ordrng 1 W11325573 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMBW00
Near Montclair, VA 22025
Robert W.
Job Details: 06/23/2022
Replaced valve unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near Bowie, MD 20720
Alexander D.
Job Details: 06/23/2022
"cx complaint fz door wont open. inspected unit and verified complaint. was able to get door open. found drain clogged. replaced drain tube and cleared all ice with steamer. tested unit. unit is now working properly. quoted 267.97, paid in full with c/c"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Richmond, VA 23236
Joseph D.
Job Details: 06/23/2022
unit with compressor unable to start. could be from leak or could be from failed/faulty valve within compressor. must repace failed compressor and search for leak. AHARRIS@GESONLINE.COMandie3373@gmail.com; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler compressor coupler) and 1 W11504431 (lr discharge to compressor) and 1 W11504416 (lr charge to compressor) and 1 W11506635 (charge port) and 1 W11109499 (drier) and 1 W11506623 (coupler drier to condenser) and 1 W11504448 (coupler cap to drier) and 1 W11368877 (evap) and 1 W11504419 (lr suction to evap) and 1 W11225184 (suction line) and 1 W11506620 (evap extension) and 1 W11504449 (cap)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Winchester, VA 22602
Danny R.
Job Details: 06/23/2022
unit will not go into full spin checked unit basket isnt hard to turn unit will need controls and stator and rotor . ordering psrts; ordrng 1 W11354541 (stator) and 1 W11314361 (rotor) and 1 W11322901 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/23/2022
Cx complaint is that the unit shuts off after starting a cycle. Upon arrival I found no error codes. I then started a normal cycle and the unit was able to start the cycle and progress thru the steps. I found that the cx was not pressing the start button the second time to start the cycle. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlottesville, VA 22911
Eric F.
Job Details: 06/23/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Glen Allen, VA 23060
Chris B.
Job Details: 06/23/2022
cx complaint unit will fluctuate temps to much inspected unit set temp to 450 unit working as desighned temp set up and down unit funtions as desighned cooked mac and cheese with no problem advised cx temp flucuation is normal to not burn food and elm turn off and on as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Newport News, VA 23602
Jason T.
Job Details: 06/23/2022
"Cx complaint, not cooling properly in the fridge, evaporator frozen over with ice, prior visit parts ordered. Ran factory diagnosis and found weak ice box fan, also intermittent function of the pantry UI panel. Cx previously paid for service call and parts, repair estimate total : 474.06 cx is contacting Kitchen Said for a parts and labor authorization.; ordrng 1 W10846539 (Ice Box Fan) and 1 W11048824 (Cover Assembly)"
We serviced a
KITCHENAID ICE MAKER
Model KUDF204ESB01
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/23/2022
"tested water pressure per tech line found 53-54 PSI at connection to unit, flushed line and rechecked same result (see pic), documented thru service matters, cx to contact plumber"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesterfield, VA 23838
John P.
Job Details: 06/23/2022
Prior to replacing heater checked heater bushings unit has black enamel bushings installed per pointer not to change.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near McLean, VA 22102
Emmanuel R.
Job Details: 06/23/2022
"Cs Clock/time/date in the display would change on its own , he would set the time and couple days later the display would be displaying a diffirent time and date. I found the unit had an old software version and not connected to wifi. I connected unit to wifi and added current software. Immidiately the time and date changed to the correct time and date. Waited about 35mins to see if the time would change but it didnt. Stayed on accurate time and date. Unit had an old software , Unit is now working properly. Advised cusotmer if unit is losing power from the home the clock would reset and change. If customer calls back please pre-id control board W11261165 possibly malfunctioning."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Rockville, MD 20853
Israel R.
Job Details: 06/23/2022
Service Pointer #: W11329116C. S27311. Customer complaint unit is not cooling correctly. I found the unit is overfrorsting the evap but the unit needs to be turned off foir me to be able to replace it. The customer is going to turn it off tonight and i schedule for saturday. Bring back the control and cover to be repalce. PArts and labor covered. IS ok if i am a little over book i can do this job no problem. collected 120.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Arlington, VA 22209
Eric W.
Job Details: 06/23/2022
cx complant of door falling down inspected unit found friction sleevs broken needs new sleeve; ordrng 2 WP8268961 (friction sleves)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Gloucester Point, VA 23062
Lucas R.
Job Details: 06/23/2022
"replaced u.i, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near Fairfax, VA 22030
Richard B.
Job Details: 06/23/2022
"CX complant, Freezer frosting up again Inspected unit and found freezer basket not secured to right rail due to missing rivet .Ordering rivets and rivet gun to secure Further work needed,CX owes 110 labor on return , RB; ordrng 1 rivetgun (rivet gun 1/8 in rivets)"
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW3
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/23/2022
"cx complaint unit not drying, checked unit found no error codes, all loads passed in diagnostics, thermistors and moisture sensor all ohmed good from control, unit heated on all cycles, found excessive vibration from blower housing installed blower seal kit to alleviate vibration tested, unit working as designed.; ordrng 1 w11401018 (seal), used 1 w11401018 (seal) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Dumfries, VA 22026
Robert W.
Job Details: 06/23/2022
"CX Complaint is the clothes arent drying and there is water in unit. Inspected unti and found water puddle in unit found the valve is leaking water, Shut water supply to dryer off and tested unit is heating and not leaking water. Ordering Valve.; ordrng 1 W11611436 (Valve)"
We serviced a
JENN-AIR RANGE
Model JJW3830DS01
Near Baltimore, MD 21202
Shane M.
Job Details: 06/23/2022
cx complaint she cannot use unit with error code F2E1 flashing all the time. can confirmed. ordering console.; ordrng 1 W11232121 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near New Bern, NC 28560
Ronnie B.
Job Details: 06/23/2022
"removed and replaced basket, calibrated, tested, unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 06/23/2022
Upon arrival I found that the cx is currentlyrenting the unit from RAC. Unit was dispatched without any coverage. Cx is contacting RAC to get it dispatched correctly. Please Pre Door latch for retrun (W11316250); saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near McLean, VA 22101
Emmanuel R.
Job Details: 06/23/2022
"Cs unit is making a loud noise, confirmed complaint. Found the pulley for the belt tensioner to have siezed making the belt squeal. also the two rear roller wheels are also contributing to the loud noise. Replaced belt tensioner pulley and the two rear roller wheels, tested unit , no more noise. Unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/23/2022
"cx complaint no operation, checked unit found 120 vac to control, pinched outer W wire on u.i harness, straightened, wire, tested, diagnostics, unit working as designed."
We serviced a
WHIRLPOOL COOKTOP
Model JED3430WB00
Near Sterling, VA 20165
Christian C.
Job Details: 06/23/2022
Arrived at cx house and while removing unit from island I damaged cooktop and it is cracked. Ordering cooktop.; ordrng 1 W10163206 (cooktop)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/23/2022
cx complaint unit is making a noise while running. inspected unit and confirmed comllaint. units noise is coming form fan. dropped unit down and found insulation tape was loose and hitting fan blade. fixed tape and unit is now good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304GPS0
Near Herndon, VA 20171
Christian C.
Job Details: 06/23/2022
Cx complaint unit is moving. Found right side screw hole is stripped. Attempted to adjust screw and it is secure for now but advised cx to have builders come by to secure unit better. There is a 1/2 in gap on both sides of the unit that the brackets are not staying secured to. Unit has additional 1 year warrenty through builder pulte.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lebanon, PA 17042
Justin L.
Job Details: 06/23/2022
"No answer at the door, contacted office qho reached out to cx and reshceduled.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS02
Near Arlington, VA
Dustin F.
Job Details: 06/23/2022
"cx complaint: Loud Noise comming from unitReplaced Condensor Fan Motor, Tested, Works as intended. Job Complete"
We serviced a
WHIRLPOOL WASHER
Model MFW9600SQ1
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/23/2022
Per previous diag I was able to access and replace the bellow gasket. I then tested the unit and it is now functioning as intended without any leaks. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Alexandria, VA 22304
Dustin F.
Job Details: 06/23/2022
"CX Complaint: Too much ice being madeInspected Unit, found Icemaker arm off the housing at the closer end. Reseated Arm, tested, and confirmed ice maker works as intended. CX would like to hold off on ordering a new one until hes sure his current one does NOT function correctly. CX will call back if he decides to move forward with a replacment. Charging the CX today for his service FEE via Credit Card"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Herndon, VA 20171
Carl R.
Job Details: 06/23/2022
"DW, Leaking. Inspected unit, and found cx had to much sudds in unit. Found jet dry dispenser was turned up, so I lowered the amount that will dispenser. No parts needed."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70FXSS5
Near Alexandria, VA 22302
Dustin F.
Job Details: 06/23/2022
"CX COmplaint: nothing works, lights offReplaced Console and vent fan, tested unit, working as intended. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7800XW2
Near Lancaster, PA 17603
Drew B.
Job Details: 06/23/2022
cx complaoint that unit is broken at the left back hinge and they had lid replaced last yeart in august under the aig contract now is not in wrrntyt. so called office to verify if lid is covered since overlapping ticket authorizations and still within 1 year of previous install.. call office was advised its covered and now checks good collected 240.00 total
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Richmond, VA 23234
Chris B.
Job Details: 06/23/2022
replaced fascia tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Maple, NC 27956
Austin D.
Job Details: 06/23/2022
cx complaint the unit is not allowing them to select a cycle. checked the unit and found that no matter where the knob is turned too that it doesnt register any cycle markings. therefore i checked errror codes and had an errror f2e1 and also tested the unit. all major componets working correctly except for the UI. ordering a new UI to resolve the issue. part is on fbo.; ordrng 1 W11478526 (UI)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Vanceboro, NC 28586
Ronnie B.
Job Details: 06/23/2022
cx complaint of light stays on not matter what and has to unscre bulb to turn light off. checked unit and found triac circuit bad for light operation on control. also found lamp housing slightly melted and needs replacement.; ordrng 1 W11552018 (control) and 1 8206232A (lamp 40 watt) and 1 WPW10210878 (housng-lmp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/23/2022
"cx complaint units not cooling,. cools on and off. inspected unti and found ice build up on evap. bimetal is not wokring properly. informed cx and they said they had extended warranty they think. informed them thye will need to get whatever warrenty info dispatched to us or they would need to pay. they said they will call whirlpool and see what they can do. if they call back with warranty or payment orderW11260592 for return visit; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/23/2022
"cx complaint Rf lights dimming, found upper LF LED out, replaced from pre-id, all lights returned, tested all ops ok"
We serviced a
KITCHENAID FREEZER
Model KBBR306ESS01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/23/2022
"replaced all leds, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/23/2022
CX complai t was that the unit was making a opperational noise. I was able to enter diag mode and found no error codes. I then ran a auto test and found the unit to be opperating as designed. I was not able to recreat any type of opperational noise that wss not normal to opperation. ICX will attempt to capture sound on video is sound happens again.
We serviced a
WHIRLPOOL OVEN
Model KDRU767VSS01
Near Stafford, VA 22554
Robert W.
Job Details: 06/23/2022
"CX Complaint is the unit is giving error code F3E0 unit shuts down, Ran diag test and found senor is reading properly sensor is new and is ohming good. Unit will need appliance manager to fix issue.; ordrng 1 WPW10496839 (Appliance manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Chambersburg, PA 17201
Andrew S.
Job Details: 06/23/2022
Per previous diag I was able to access and replace the Ice maker valve and used the permagum to seal the fill tube. I then tested the unit and found that the unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Stafford, VA 22556
Robert W.
Job Details: 06/23/2022
CX complaint is the unit isnt making ice. Inspected unit and found error code E5 for temp sensor on IM.Tested ice level sensor and fans all are working properly Pulled IM and found temp sensor mis reading and replaced IM cycled power and unit is making ICE.
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near La Plata, MD 20646
Robert A.
Job Details: 06/23/2022
Cx complaint that the unit's broiler is not working at all. I inspected the unit and confirmed the complaint. I found the cooktop burner and bake functions work fine. The broiler ignitor is not sparking at all. The unit will need a new broiler ignitor to resolve the issue. I'm ordering the part for the return visit. I collected the service call fee and left the cx with a quote.; ordrng 1 WPW10333842 (ignitor broil 84.90)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Alexandria, VA 22309
Robert W.
Job Details: 06/23/2022
CX Complaint is the unit isnt cooling at all. Inspected unit and found fans are working but isnt isnt cooling at all. Pulled unit out found compressor not running at all tried to ran up compressor in diag and nothing is happing. Tested power to orion board and its getting power. Replaced orion board and compressor tried turning on but is making a really hight pitch buzzing noise then cuts off. Compressor i believe is locked up. Ordering Compressor and drier and coupler; ordrng 1 W11592010 (Compressor) and 1 W11109499 (Drier) and 1 W10913906 (Coupler) and 1 TWOCOUNT (TWO COUNT)
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KUBR214KSB00
Near Odenton, MD 21113
Alexander D.
Job Details: 06/23/2022
cx complaint door doesnt close all the way. inspected unit and verified complaint. found door skin peeling off on left side and hitting cabinet so door cant close. ordering door asm. call cx to schedule return visit once we have eta on part; ordrng 1 W11532919 (door asm right hinge)