We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Tappahannock, VA 22560
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit found errors for motor control ordering board lid lock locked but took multiple times to unlock ordering lid latch ; ordrng 1 W11556725 (Control) and 1 W11394572 (Latch)
We serviced a
JENN-AIR RANGE
Model JGRP430HL01
Near Washington, DC 20003
Shawn D.
Job Details: 06/15/2022
"cx complaint front left burner not igniting but willl work if you use a lighter. inspected unit and conifmred front right burner is not igniter, found igniter good just isnt making good contact on burner head. i then tested rest of burners and rear ones are working great front right is giving some issues also. went to van grabbed 2 burner heads from v/s installed both front burner heads and tested and both are now igniting great. unit is good; ordrng 2 W11319683 (burnr-head SD VAN STOCK)s, used 2 w11319683 (burner head) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW3000BW0
Near Frederick, MD 21704
Ricky E.
Job Details: 06/15/2022
"ck fnd unit not draining.. fnd debre in the trap. cleared debre and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/15/2022
"cx complaint of frost in freezer,checked unit to find door gasket not making contact with cabinet was albe to warm gasket up and make good contact with cabinet,if cx calls back with same complaint freezer door will need to be ordered"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23222
Joseph D.
Job Details: 06/15/2022
"replaced failed heater, no damage noted although leak was present. working properly now. brianjoniwatling@gmail.com"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Washington, DC 20008
Roberto I.
Job Details: 06/15/2022
Replaced control and valve. The dispenser worked as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Rockville, MD 20850
Roberto I.
Job Details: 06/15/2022
"CX complaint burning smell from MW, it stopped during cooking.Ran test mode, found F1E5 error. Pulled unit out, removed top cover, found loose ground connection and thermal event on inverter board. Ordering magnetron W11346197 and inverter board W11325604. Return visit 6/22/22. Called Whirlpool safety and documented everything (sr # 7733840169); ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter board)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEW5
Near York, PA 17408
Sal R.
Job Details: 06/15/2022
"CX complaint is that the utni is leaking out of the FC . I found that the drain tube is clogged with ice. Per Technical Service Pointer #: W10632338E, I am ordering 1 Service kit W10619951. Part is covered by WP using S - Code #S38253 . I am collecting 120.00 cash for service charges. CX will owe 120.00 for labor charges once job is cpompleted. I have set a return date for 6/21; ordrng 1 W10619951. (service kit / drain tube 55 @ tribs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/15/2022
"cx complaint unit leaking from filter and fc door hard to open and close, checked unit, come to find defective water tube allowing water to leak down into fc causing door slides to freeze shut, quoted cx, cx approved repair, replaced water tube, tested, no signs of any leaks, also removed all ice from fc, cx paid in full, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Annapolis, MD 21403
Kevin P.
Job Details: 06/15/2022
"please reschedule, called cx and left voicemail to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test.; saved tckt"
We serviced a
AMANA DRYER
Model NED4655EW
Near Tappahannock, VA 22560
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit found loose connection at the heating element reseated and secured tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Frankford, DE 19945
Andrew W.
Job Details: 06/15/2022
Cx complaint is that freezer door slams shut and is tough to open. inspected and verified complaint. freezer slide rails are defective. part that was sent was the mount bracket that attaches to the freezer door. additional parts needed to correct the issue. ordering rails for fc door slides. cannot reschedule due to SO parts.; ordrng 1 W10516605 (rail) and 1 W10516604 (rail) and 2 WP13055901 (slide)s and 1 WPW10284692 (bracket) and 1 WPW10284693 (bracket) and 1 WPW10330995 (bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Centreville, VA 20121
Christian C.
Job Details: 06/15/2022
Cx complaint FC section has ice build up and RC section is not cooling. Inspected unit found FC section has frost all around the cavity and RC section has moisture at the top of the cavity. Removed evap cover evap is normal. Bottom of evap the air flow channels are clogged with ice. Defrosted ice. Checked all gaskets no gaps. Advised cx to have everyone double check when closing doors. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Charlottesville, VA 22911
Eric F.
Job Details: 06/15/2022
"Installed parts, found drive belt slipping, installed part from truck stock, tested unit, unit working as designed.; ordrng 1 WPW10006384 (drive belt), used 1 WPW10006384 (drive belt) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/15/2022
"replaced moptor, gearcase, hub, acu, clutch, calibrated and tested, no faults after test cycle. left old parts with cx, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Ocean View, DE 19970
Andrew W.
Job Details: 06/15/2022
Cx complaint is unit is freezing in the bottom drawers in the rc. inspected and verified complaint. cx had produce in the crisper drawers that were becoming frozen. checked the temperature inside the unit and it matches the set temp of 39 degrees. went to the control and ohmed out the thermistor for the rc and it was in the range. this is the only section of the fridge that is freezing and the freezer is not over freezing/at correct temps. adjusted temp up on unit to 41 to see if the temp is just set too low. Ordering a thermistor just in case the issue persists. Cannot reschedule due to OOS part.; ordrng 1 W11135456 (rc thermistor)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/15/2022
with the help of DB was able to safely replace part and test unit unti now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Vienna, VA 22182
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE water leaks from bottom of RC & ice forms. Found pan is warped & LEDs are flickering. Cleared ice. Secured loose FC LED & LEDs are not flickering. CX paid in full > JJ; ordrng 1 W11457241 (Pan 72.27 S16360)
We serviced a
WHIRLPOOL WASHER
Model MFW9600SQ1
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/15/2022
Per previous diag I was able to access and replace the drain pump. I thn tested the unit. During the test I found that the bellow gasket has a tear in it at the water inlet tube. I quoted the cx for the cost of the part. Cx paid in full. I called the office and spoke to Megan and she ordered the parts and scheduled the retrun for Friday6/17
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAT02
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/15/2022
"cx under impression unit has extended warrenty , advised cx that we will need to be properly dispatched out under extended warrenty cx refused service at this time"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Richard B.
Job Details: 06/15/2022
"CX complant, Microwav gave eerror code , Proir diagnosis found microwve needed mag , and inverter and appliance manager , Upon going tom install magnatron found wave guide burnt up Called techline , Sent pics of wave guide , Deemed non repairable. RB SR7733888466"
We serviced a
WHIRLPOOL RANGE
Model WMH53521HV5
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/15/2022
"replaced control, tested, unit working as designed. secured control in bin."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Heathsville, VA 22473
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit found Motor assy needed rubber gasket motor mount gasket is torn from motor mount. Ordering new motor assy for repair; ordrng 1 279827 (motor!dryer)
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS5
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/15/2022
"Cx complains that the control panel is dead, cks cntrl board 120vac.. connections cks ok, the circuit on the ui corrosion, the vent leaks steam.. unit need console assy and vent assy .. order cntrl board just in case; ordrng 1 W10866118 (cntrl-elec just in case) and 1 WPW10481112 (panel-cntl) and 1 WPW10469574 (vent asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Boyds, MD 20841
Julian H.
Job Details: 06/15/2022
replaced led all lights working now
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Chester, VA 23831
Chris B.
Job Details: 06/15/2022
cx complaint unit leaks oil inspected unit confirmed cx complaint found oil covering bottom of motor gaurd belt and splutch and floor ordering gearcase motor belt splutch and cap; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11395618 (cap)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near New Castle, DE 19720
Taylor F.
Job Details: 06/15/2022
Cx complaint is unit not powering on. tested inspected and verifed complaint. Found the fascia getting power but not responding. Replaced the fascia from pre ID and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Red Lion, PA 17356
Drew B.
Job Details: 06/15/2022
"cx complaint that unit is gett a f0e7 error code no other codes stored i was able to run calibration unit locked and drained and shifted to the spin no issues and completed i wa able to reset and run an auto service test and no issues with incoming water spinning etc foudn needed recalibrated for washer reading in clean wash cycle, tested no issues checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/15/2022
as per previous visit was able to access unit and replace parts calibrated and tested. when power on all leds are on and staying on even though progressing through cycle will need control reorder as per MX once in office will need to set return; ordrng 1 W11608056 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506EPA01
Near Washington, DC 20016
Roberto I.
Job Details: 06/15/2022
"CX complaint 4 lights in the Rc are not working.Confirmed complaint, found left center moduled bad in the Rc. Ordering 12 led modules W11484836 per sp W11606409 Rev C. Parts and labor covered by S84638. ordrng 12 W11484836 (led module)s"
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ02
Near West Springfield, VA 22152
Lloyd B.
Job Details: 06/15/2022
Cx complained of frost. Inspected the unit and found the door was not closing on the left side. Removed door and basket and adjusted the rail to go all the way back. Reinstalled parts and tested and the door now pulls shut. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Warsaw, VA 22572
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and thermistor tested and inspected for proper use unit now functions normally.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Washington, DC 20007
Samuel R.
Job Details: 06/15/2022
cx complaint unit is not working.inspected unti and got no error codes.tested all burners and bake/broil function.unit is working as desgined.explained to cx on how to properly use unit.unit comes up tp proper temps aswell
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/15/2022
"Cx complaint unit doesn't cool. Restored power to unit and heard compressor come on. The run windings were make loud buzzing noise and compressor shut off after 30 sec. Ran test 3 and compressor came on but shut off with the UI displaying 01as if it were still running. No frost pattern on evap, but fans running. Unit will need sealed system repair with 3 call count. Parts are in stock and able to reschedule for 6/17. Office will contact cx with time frame.; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (filter drier) and 1 WPW10608485 (evaporator)"
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/15/2022
"Cx complaint is smell on clothes. tested inspected and verifed complaint. Found the unit wokring as designed. Verifed proper airflow, and found unit cycling on and off. Temp selcetor also appeared to be working properly. Explained to cx the discoloration of the back vent is normal. Cx is using a new detergant and that is where the smell is coming from. Unit is working as designed. Job is complete. Collected 120 service call by check"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/15/2022
"CX complaint is that both the Left and Right hand RC doors have cosmetic damage. Damage was found at time of home closure. Cosmetic damage is covered under an P&L. I am ordering 1 LH door (W11435344), 1 right hand door (W11435343), and 1 nameplate (WPW10612926). I have informed cx that it may take 6-8 weeks for new door to direct ship to the home. Once the door arrive, CX will inspect the door and call office to set a return date.; ordrng 1 W11435344 (Left hand door) and 1 W11435343 (Right hand door) and 1 WPW10612926 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ01
Near Leesburg, VA 20176
Richard B.
Job Details: 06/15/2022
"CX complant. Water dispensing slowly after filter changed. Used two filters and same flow. Used filter bypass and water flows good indicating a filter head issue, Will need resivoir filter head, Quoting CX price, Installed resivoir , Tested unit. No leaks , working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ0
Near Sykesville, MD 21784
Ricardo S.
Job Details: 06/15/2022
"Replaced parts. reset power, evaporator fan motor working ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Towson, MD 21286
Milton J.
Job Details: 06/15/2022
Cx complaint unit has low cooling. Inspected and found FC Evaporator has frost pattern showing signs of a low charge. Inspected RC evap has already been upgraded to the black evap but foresent light picking up dye from leak. **SS Repair Needed.** Unit needs new RC Evap Assembly and Drier. CX paid 120.00 for diagnosis but is going to discuss with husband. -MJrob; ordrng 1 WPW10143759 (Drier) and 1 W11457263 (RC Evap Assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Kensington, MD 20895
Israel R.
Job Details: 06/15/2022
Customer complaint unit is not working. I tested power and im getting 110 votls ac to the black and 110 to the white and across im getting 24 vac. The unit is not getting correct coltage. I turn off the brekaer and the black wire still getting 13 volts. Something is not right with electrical. Not getting correct voltage. Cx needs to call electrician to get correct voltage. 120 to the black 0 at white. She said but the other one worked fine. It could be a really old one that did not care too much how voltage got to it but this new one voltage needs to be perfect. Wrong voltage.
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Arlington, VA 22202
Emmanuel R.
Job Details: 06/15/2022
"Cs unit is making a squealing noise, confirmed complaint, I found the cooling fan has a bad bearing so everytime it turns on it makes a squealing noise. Replaced cooling fan w11107275 and tested unit, unit is now working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Hagerstown, MD 21740
Danny R.
Job Details: 06/15/2022
cx cancelled didnt know abput labor cost and cant afford to work it it
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/15/2022
"Cx complaint is washer leaking. tested inspected and verifed complaint. found the unit leaking when draining. Cannot verify exact location of leak becasue unit is stacked but it is in the area of the drain pump. Ordering drain pump, drain hose and hose. Also ordering bellow just incase. 2 tech to remove unit. Cannot reschedule at this time.; ordrng 1 W11314648 (bellow) and 1 W11316671 (hose) and 1 W11314666 (hose) and 1 W11458345 (drain pump)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Columbia, MD 21044
Robert L.
Job Details: 06/15/2022
"cx complaint not drying all the way long dry times, found no errors, found vent balled up in wall behind restricting air flow, as a courtesy, pulled vent and cut to fit, air flow to outside increased, instructed cx on cycles and timed vs. sensor , tested all ops CI<30days"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Haymarket, VA 20169
Robert W.
Job Details: 06/15/2022
CX Complaint is the unit was making noise and now its not doing anything. Unit has error F2E1 F7E1 F0E5 inspected unit and found nothing between basket and drum ran techometer test and its reading properly. Ran diag and found when basket goes to spin only washplate is spinning pulled basket and found the hub teeth are gone so its not allowing basket to spin. Replaced hub and calibrated unit and tested unit is working properly.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Georgetown, DE 19947
Michael E.
Job Details: 06/15/2022
CX complaint: flames too high. Tested and verified complaint. I found the orfices were incorrect. I corrected the LP conversion (CX had all the orfices on site). Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Sterling, VA 20164
Carl R.
Job Details: 06/15/2022
Arrived at the cx location. Building is empty. Cx will need to reschedule and call with new address.
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW0
Near Palmyra, PA 17078
Justin L.
Job Details: 06/15/2022
as per previous visit was able to access unit and replace parts. calibrated and tested unit now operates as dwsigned no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Baltimore, MD 21224
Shane M.
Job Details: 06/15/2022
new fz led. unit workng properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Leesburg, VA 20175
Richard B.
Job Details: 06/15/2022
"CX complant. Fridge is broken. Prior diagnosis found a ear on control box broken and control is banging down. Replaced control box using existing bulb , shield , holder and lens. set temp to recomended temps. Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/15/2022
came out to repalce the temp sensors and the switch. disassembled the unit as needed. replaced both sensors and swtich. tested the resistance at the control of both sensors. both reading 10.86k ohhms. perfectly in raange. tested operation. unit heated up to 350 in both sections in less than 15 minutes.
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Dover, PA 17315
Sal R.
Job Details: 06/15/2022
"CX complaint is that the the utni stoped mid drain. I found rthat thentuni will not power on and will not unlock the door. I was able to pop the top and CX removed clothing. I attempted to remove the pressure hose , but was unable to unlock the lid. I am ordering 1 drain pump (W11396717), 1 UI control (W11478526), and 1 control board (W11419171). Once the contract is apporved, please have somoene form the office call to set a return date.; ordrng 1 W11396717 (drain pump) and 1 W11478526 (UI panel control) and 1 W11419171 (main control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/15/2022
Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the harness to be defective at the drain pump. Called parts specalist and returning tomorrow 6/16/22 with harness to complete repair. Returning with all parts.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Yorkana, PA 17406
Drew B.
Job Details: 06/15/2022
"cx doesnt know if ththey have extended wrrnty was able to get mod and serial for them and told them to call for auth before any work is operated.. if approved send shop job for pre id return parts required!!!; (created new UIS, deleted prior attachment to UisID 434238)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ4
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/15/2022
"cx under impression unit has warrenty , advised cx unit is not longer under any type of warrenty and it will be 120 for service not including parts or labor cx refused service stating she will be contacting WP ."
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 06/15/2022
installed power chord and bare wire adapters that last tech did not instal. job completed. unit workling as deisnged.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Aldie, VA 20105
Daniel J.
Job Details: 06/15/2022
unit leaked removed from cabinets found water trail from both side of heating element gasket replaced adn took pics of water trail damage to old floor ripped down to plywood replaced and rtested no leaks or faults occured
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW0
Near Petersburg, VA 23803
Chris B.
Job Details: 06/15/2022
cx complaint unit stated f3e1 inspected unit confiremd cx complaint f3e1 pressure switch fault f8e3 over flow f0e2 over suds cleared pressure hose of obstruction unit may need pressure switch if cx call back W11316246 or possibly new tub collecetd 120 sc cc unit working as desighned ran unit on rinse and spin cyclle waited till unit drained working as desighned email in sticky note
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dover, PA 17315
Sal R.
Job Details: 06/15/2022
CX complaint was that the RC door switch failed. I was able to access and replace the switch form van stock. UNit test good.; used 1 W11384469 (Door switch) from stock
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 06/15/2022
cx complaint of unit making noise.checked unit to find that the idler rolled had failed replaced part tested unit works as designed
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Frankford, DE 19945
Frederick R.
Job Details: 06/15/2022
CX complaint is oven will not ignite. Inspected/tested unit and verified complaint. Neither back nor broil would ignite. Bake would click and broil did nothing. Pulled back cover and cecked for and loose connections or pinched wires. Checked control board for proper voltage and all was good. Replaced spark module from pre id. Retested unit annow everything is working. Unit is working as designed. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Midlothian, VA 23112
John P.
Job Details: 06/15/2022
CX complaint unit not working checked unit found actuator unseated from cam replaced actuator per pointer calibrated tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Sykesville, MD 21784
Ricardo S.
Job Details: 06/15/2022
"the client complains that the unit not making ice and now the ice tray is it stuck and wont come out .. the i/m or fill tube is leaking, order parts, THE CLIENT KNOWS THAT HE NEED TO DEFROST THE UNIT BEFORE THE NEXT APPOINTMENT; ordrng 1 W11185686 (ice-contnr)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Leonardtown, MD 20650
Robert A.
Job Details: 06/15/2022
Cx complaint that the unit is still making a loud rumbling noise. I inspected the unit and confirmed the complaint. I let the unit run for 30 min and it finally made the noise. I checked airflow to the exterior of the home with the unit on and I felt no air at the end of the duct. The blower wheel is good to go with no excessive lint built up. The lack of airflow is causing high heat in the cabinet. The sound is coming from the blower wheel and motor rumbling from the high temp. The cx needs to fully professionally clean the entire duct line. If the issue continues I recommend a new blower wheel and motor. I'm ordering the parts for the return visit. I left the cx with the quote.; ordrng 1 WPW10508324 (motor 212.57)
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW4
Near Towson, MD 21286
Milton J.
Job Details: 06/15/2022
Complaint unit has long dry times. Went over O.O.W. pricing with CX and service was denied. CX said he didn't know the warranty had expired and will take a look at it before having to pay. I discussed with him he could possibly call and talk to Whirlpool about it and also recommended he discuss with them about getting a extended warranty. No service was provided. -MJrob
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Newark, DE 19713
Taylor F.
Job Details: 06/15/2022
"Cx complaint is unit making a grinding noise/ soemtimes not starting the cycle. Tested inspected and verifed complaint. Found the bolt for the rotor had broken off inside of the gearcase. Causing the rotor to rub on the motor, as well as damage the slider. Ordering gearcase, motor, rotor, slider. Cannot reschedule at this time.; ordrng 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Owings Mills, MD 21117
Keith H.
Job Details: 06/15/2022
cx complaint is unti wont start inspected unit and found the console is warped not making connction to ui; ordrng 1 W11460908 (console)
We serviced a
WHIRLPOOL FREEZER
Model WRS586FLDW00
Near Halethorpe, MD 21227
Shane M.
Job Details: 06/15/2022
"cx complaint the unit isnt cooling proper in RC. found frozen over FZ. found element unplugged. used steamer to clear ice off evap. as i was cleaning ice off evap, unit went into defrost mode. verified damper opening & closing test 3 evap fan still strong. collected svc by CASH."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/15/2022
cx complaint units dispenser wont open. inspected unit and found the spring for the dispenser door has fallen out. door wont open on its own. ordering 1 (W10861000). scheduled cx for 6/20/22.; ordrng 1 W10861000 (detergent dispenser)
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Timonium, MD 21093
Keith H.
Job Details: 06/15/2022
mounted water pan tested it unit is working
We serviced a
KITCHENAID RANGE
Model KFGC500JSS01
Near Bethesda, MD 20817
Israel R.
Job Details: 06/15/2022
Installed new door and hinges. The hinges i got were more beat up that the new ones I am taking I installed them and the dont work. I installed the older ones and the door closes more smoothly. Installed new door front and the unit is better but not there. level unit and the unit is now is looking straight. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Shenandoah Junction, WV 25442
Danny R.
Job Details: 06/15/2022
unit isnt defroating still willl reorder control harness and a heater elelemnt also told cx about over stuff freezer cuasing air leak; ordrng 1 W10316760 (sensor) and 1 W11524653 (harness) and 1 W11547652 (heater defrost) and 1 W11524469 (control)
We serviced a
WHIRLPOOL OVEN
Model KIRS608BSS1
Near Baltimore, MD 21228
Shane M.
Job Details: 06/15/2022
cx complaint the unit isnt reaching preheat temps. took bottom cover off & discovered a broken element. gave cx a quote for the repairs. cx paid in full by card 322.50 replaced bake element.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Abingdon, MD 21009
Neil H.
Job Details: 06/15/2022
no issue with the unit cx thought when she open doors the u.i. lights up completely but only the open door symbol red comes on and the u.i. lights up when paddle or button pressed unit good no issues and cooling great now since evap fan replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Culpeper, VA 22701
Ezra M.
Job Details: 06/15/2022
"installed fc fan and harness and control, verified defrost and fan working properly, getting full frost pattern on fc evap."
We serviced a
TEST DRUG
Model n/a
Near Crofton, MD 21114
Justin W.
Job Details: 06/15/2022
took drug test
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Abbottstown, PA 17301
Sal R.
Job Details: 06/15/2022
"Per the previouse tech, I was able to put the mastic and the sleeves. , Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Timonium, MD 21093
Keith H.
Job Details: 06/15/2022
cx complaint is a sheet of ice in icemaker area inspected unit an dfoudn the when icemaker fills the valve doesnt shut off cauisng icemaker to overflow ordering new valve; ordrng 1 W11043013 (valve)
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Gainesville, VA 20155
Robert W.
Job Details: 06/15/2022
CX complaint is unit is giving error code. Inspected unit and found door is locked got unit in diag and found error code F9E1 F8E3 F3E1 F5E4 all feed back to possible drain issue unit is stacked and in a tight spot. Will need second tech bellow need to be reseatted .
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Columbia, MD 21044
Robert L.
Job Details: 06/15/2022
"cx complaint not completeing cycle, lid cracked, found backk left corner of lid cracked, was able to adjust and start, found slider not engaging, found rotor screw out and rotor wobbling aslo trans fluid leaking for lid, transmission, rotor,slider stator, cx will buhy new,"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Westminster, MD 21158
Marc M.
Job Details: 06/15/2022
"installed compressor drier and evap and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 4.8oz of 134a and tested. unit developed full frost pattern upon completion. unit now checks good. note: scale was used to enter 134a and measured to4.8oz. however, when filling did obseve that the pressures on both the low and high side were slightly higher than usual. possibly a simply hotter ambient temp than usual and is irrelevant to unit function. only detailing in the event of a 'frost back' situation."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Gainesville, VA 20155
Robert W.
Job Details: 06/15/2022
"CX recev letter for service pointer. Inspected unit and found the unit is under the service pointer for element replacement, Pulled unit and replaced element and tested unit is working peoperly."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Timonium, MD 21093
Keith H.
Job Details: 06/15/2022
repalced hinges and heater tested it unit is working
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Laurel, MD 20707
Israel R.
Job Details: 06/15/2022
Customer complaint unit is not working. I tested the unit and found the unit is not draining. I found the drain pump jammed with glass. I removed the glass. Tested unit is back to normal operations. collected 120
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYMOO
Near Washington, DC 20011
Samuel R.
Job Details: 06/15/2022
replaced part ordered.cleared all ice in freezer.unit is now draining
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Selbyville, DE 19975
Frederick R.
Job Details: 06/15/2022
"Upon arrival the CX stated that the unit has been plugged in for 8 days after being unplugged for 5 weeks. On my first visit the unit had just been delivered. CX stated that installers had to lean unit on its side to get it in the door.. CX also stated that it has been working good since they plugged it in, making ice and freezing food. I tested unit and pulled an ampdraw off compressor of 0.98 and it was steady. Checked temps for like 20 minutes with digital thermometer and RC was between 35-37 and FC was between 0-4. Evap fan and condenser fan working properly. I advised CX to keep an eye on temps and im they have any further issues to call us back. Did not feel a SS job was neccessary with my findings. If CX calls back please pre-id compressor, coupler and UV drier. Job is Complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hampstead, MD 21074
Marc M.
Job Details: 06/15/2022
cx complaint unit going off balance constantly and disolving detergent prematurely leaving detergent residue on the clothing. checked and found error f0e5 saved in diagnostic entry. clear code and inspedcted unit to find that it has been appropriately leveled and all suspension bushings are in place. cx did detail that the objective in use is to be able to wash comforters/rugs/blankets/etc. made mention to cx that in some case with heavier items the unit may not be equipped to handle the larger loads. cx also stated that when using the pod style detergent the pod will dissolve prematurely and saturate the clothes when the unit is filling during the initial sensing portion of the cycle. in terms of repair there are no parts that can be changed that will modify the function of the unit.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Washington, DC 20007
Samuel R.
Job Details: 06/15/2022
cx complaint unit drawer doesnt straight.inspected unit and found unit chassis to be bent.called techline and informed unit is not repairbale.7733889427
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Scottsville, VA 24590
Eric F.
Job Details: 06/15/2022
"Confirmed cx complaint cannot turn off bottom oven, botton oven power button on ui takes you to settings menu. Cannot turn unit off without using wifi or resetting unit to factory settings. Went to install pre-id'd parts, unable to remove unit from wall. Pulled as hard as I could and unit is not budging at all, no movement. Instructed cx to have unit removed and to call us back when it is accessible. Please return with pre-id'd parts.; saved tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model GH7208XRS1
Near Newport News, VA 23601
Anthony D.
Job Details: 06/15/2022
upon arrival spoke with cx advise of service call and labor charges cx denied service at this time
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Alexandria, VA 22310
Dustin F.
Job Details: 06/15/2022
"WP dispatched call to replace heating element for a SP6/15/2022 - DF arrived and Could not get unit out. AFterwords, customer informed me that she had the manufacture company come out for something else prior. They stated they would have to cut the legs off to get the unit out if they ever had to. CX has 2 Layers of TIle and unit was slid and dropped in. Unable to remove unit. CX is gonna figure out a way to get unit out, but will likely replace unit. Called tech line to document. uploaded pictures to SD. Job Complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Washington, DC 20016
Samuel R.
Job Details: 06/15/2022
replaced parts and tested unit through various cycles.unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Catonsville, MD 21228
Shane M.
Job Details: 06/15/2022
cx complaint the unit isnt heating. found 240v at wallout. found at terminal block of unit. red wire burnt up. ordering main harness bring back timer.; ordrng 1 W11175558
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Manassas, VA 20111
Demonte S.
Job Details: 06/15/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker to the unit. Once you hit the Test button on the Ice Maker. Ice Maker will not Harvest. Installed new Ice Maker. Tested the Ice Maker. Ice Maker Harvested & Filled.( Please check Sd Pictures if any questions.) Unit is working as Designed.
We serviced a
JENN-AIR RANGE
Model JGRP430HL01
Near Washington, DC 20003
Shawn D.
Job Details: 06/15/2022
"cx complaint front left burner not igniting but willl work if you use a lighter. inspected unit and conifmred front right burner is not igniter, found igniter good just isnt making good contact on burner head. i then tested rest of burners and rear ones are working great front right is giving some issues also. went to van grabbed 2 burner heads from v/s installed both front burner heads and tested and both are now igniting great. unit is good; ordrng 2 W11319683 (burnr-head SD VAN STOCK)s, used 2 w11319683 (burner head) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Parkton, MD 21120
Marc M.
Job Details: 06/15/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near La Plata, MD 20646
Robert A.
Job Details: 06/15/2022
Cx complaint that the unit is sparking when using the oven. I inspected the unit and confirmed the complaint. I found no thermal evidence near the control or spark module area. I check the regulator valve and found the wire has been pinched by the metal cover. The unit needs a new harness to resolve the issue. I'm ordering the part for the return visit. I called WP safety to document the issue.; ordrng 1 W10914403 (main harness) and 1 W10622750 (harness) and 1 W10623833 (harness)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Darlington, MD 21034
Neil H.
Job Details: 06/15/2022
cx complaint unit basket slipping found stripped hub replaced unit recalb. tested good 275.16 collected
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Bennsville, MD 20695
Robert A.
Job Details: 06/15/2022
"Cx complaint that the unit is not spinning well and there's an odor in the unit. I inspected the unit to confirm the complaint. I found error codes: f0e3 f2e1. I cleared the codes and ran a service cycle. All components passed with no issues. I ran a manual spin and agitate, I did notice the unit was inbalanced. When in high speed spin the unit's violent shaking from inbalance cause the unit to stop. I leveled the unit and tested it again. I calibrated the unit for the cx. The unit is working as designed. For the odor I recommended using Affresh cleaning solutions. I collected the service call fee by CC."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near College Park, MD 20740
Israel R.
Job Details: 06/15/2022
"Customer complaint unit has wet cloth at the end and there was a long key icon on the display. I tested unit no error codes. I ran test completed test. check drain pump and is clear. I reset the unit and the power button would not work. The power button started working after i got into diagnostics. During test cycle the unit filled with more water more than i used to see when runing diagnostics. Ordering Control, control panel.Cal customer when part iw available.; ordrng 1 W11322903 (cntrl-elec) and 1 W11319991 (cntrl-elec)"