Service History 99 - VIA Appliance

We serviced a

JENNAIR COOKTOP

Model JGD3430BS00

Near North Potomac, MD 20878

Roberto I.

Job Details: 10/16/2023

"Cx complaint RF burner not working.Found RF valve stem stuck not turnng. Other valves working ok. Removed and reinstalled all the burner screws, just to make sure they were not stuck. Ordering manifold assy W10575616. Cx paid in full ($479.75).; ordrng 1 W10575616 (manifold assy)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Washington, DC 20016

Sherwood

Job Details: 10/16/2023

cx complaint no power. arrived and found cx outlet is bad. used extension cord plugged unit in a differnet outlet and it power right up. cx will need new outlet.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, VA 23225

Chris B.

Job Details: 10/16/2023

cx comp unit will not go threw cycle insp unit found f8e4 found float switch error found float switch wire no fully seated in float switch seated wire did not find any sighns of water leaking from unit cleared codes tested unit no errors found unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Sinking Spring, PA 19608

Cody H.

Job Details: 10/16/2023

"CX complains unit was running cycle and began making loud noises. CX is within manufacture warranty. Unit is unplugged on arrival. Plugged unit in and unit shows f6e3-communication error. Inspected under unit and found rotor bolt had come loose and rotor was grinding on slider. unit will need slider and rotor for repair. ordering user interface as well due to communication error, and ordering gearcase in case unit rotor bolt comes loose again due to stretched threads in gearcase shaft. CX EMAIL CONFIRMED, CX CELL ADDED. please use cx cell as main phone.; ordrng 1 W10734521 (slider) and 1 W11478525 (user interface) and 1 W11449841 (gearcase) and 1 W11260238 (rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Arnold, MD 21012

Alexander D.

Job Details: 10/16/2023

"cx complaint unit making humming noise nonstop that stops when you push on door and starts again when you let go. inspected unit and verified complaint. found noise coming from condensor vibrating against base rails. added foam sleeve under condensor and noise stopped. when i pulled unit out, noticed left side of unit wet. insulation in wall in cutout also wet. noticed copped waterline kinked and dripping, pics saved. advised cx to replace water supply line but doesnt seem like thats why left side got wet. seems like roof or skylight may be leaking. cx will have someone come out to find source of 2nd leak. tested unit. unit is now working properly; ordrng 1 W11661094 (foam sleeve AD v/s), used 1 W11661094 (SLEEVE AD v/s) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB02

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/16/2023

"Unit needs new rc door , door warped .; ordrng 1 LW10648575 (rc door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Georgetown, DE 19947

Michael E.

Job Details: 10/16/2023

"CX complaint: no cool. Tested and verified complaint. Compressor not coming on. Replaced start device and tested. At first compressor did not come on.. I shook compressor and plugged it in again and it came on properly. Went to 11 amps, then dropped to 1 amp and slowly dropped to 0.76 after that. Unit is now working properly. I asked CX to monitor over next couple weeks just in case compressor siezes but at present, looks like its running well. Job is complete.; ordrng 1 WPW10350564 (capacitor van stock) and 1 W11524472 (start device van stock), used 1 W11524472 (START DEVICE van stock), and 1 WPW10350564 (CAPACITOR van stock) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Ashburn, VA 20147

Simon

Job Details: 10/16/2023

aaaacxa complaints DW door not closing .Inspected unit DW door latch closing properly.unit leveled and works as designed.SZ

We serviced a

KITCHENAID COOKTOP

Model KECD866RSS05

Near Parkton, MD 21120

Brian R.

Job Details: 10/16/2023

cx complaint is at times the burners wont work. says they wont heat on high and turn red or some of thecoils wont work and not all settings work but at times they do. tested and checked over unit. elements do work and was able to get all to work. she said it comes and goes. advised we will order the switches and replace as power is good to unit and at unit. as soon as parts are in office will schedule.; ordrng 2 WP3191049 (LR n RF Switch)s and 1 WP8286070 (LF Switch) and 1 WP4456027 (RR Switch)

We serviced a

KITCHENAID WASHER

Model KDFE104KPS0

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/16/2023

customer stated that the units door was leaking from the left side. verified issue and fnd door gasket faulty... need part...; ordrng 1 w11483553 (door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/16/2023

"cx complaint no ice, checked unit, tested icemaker, icemaker is good, temps are good, unit working as designed. advised cx to monitor unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Waterford, VA 20197

Ricky E.

Job Details: 10/16/2023

customer stated that the unit was still dribbling from the water dispenser.. unit will need the inleat assy; ordrng 1 WP2188786 (valve-inlt)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Odenton, MD 21113

Shawn D.

Job Details: 10/16/2023

replaced rear control then ui plugged fridge and programed to 28 saved code then reset power and compressor and fans kicked on and unit started cooling ui works good. unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/16/2023

Installed new part. All check ok.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2756DEW

Near Purcellville, VA 20132

Ricky E.

Job Details: 10/16/2023

customer stated that the unit was clicking and buzzing and not cooling. verified issue and fnd a seized compressor; ordrng 1 W10309995 (compressor) and 1 12002783 (overload) and 1 WPW10143759 (dryer) and 2 2callcount (2 call count)s

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE05

Near Midlothian, VA 23112

Joseph D.

Job Details: 10/16/2023

Replace LED driver in unit now illuminating properly no other issues detected working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/16/2023

Customers complaint is not heating. Found loose connection on heater. Reinstalled and all check ok

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 10/16/2023

"customer stated that the unit wasnt filling or draining and the unit was making a noise. verified issues and fnd unit will need the control, motor, clutch, belt and valve...; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 w11603811 (control) and 1 W11210463 (valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Marriottsville, MD 21104

Robert L.

Job Details: 10/16/2023

"cx complaint temps high in Rc, found temps 58 top, 44 mid, 38 behidn deli, found evap frozen over, test 57 evap fan not runnning, thermistor saticfied due to ice build up, ordering updated RC evap cover , collected $550.71 discover, cx paid in full , 2 count for defrost (proper labor charged); ordrng 1 W11395558 (Rc evap cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 10/16/2023

Customers complaint is not making ice. Found ice maker harness not secured and cliped. Reinstalled and all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charles Town, WV 25414

Ricky E.

Job Details: 10/16/2023

"customer stated that the unit was freezing in the ff section. verified issue and fnd ice maker shoot gasket out of place.. reinstalled gasket, unit cks ok.."

We serviced a

JENNAIR MICROWAVE

Model JMV8208BAS

Near Rockville, MD 20850

Roberto I.

Job Details: 10/16/2023

"CX complaint loud noise, smell and no heat.Tested unit, confirmed complaint, unit has HV components faillure, and needs mag WPW10126786, cap 8206562, and diode DE91-70063D. Diode NLA. Collected $139 with check; ordrng 1 8206562 (capacitor) and 1 WPW10126786 (magnetron) and 1 DE91-70063D (diode)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Surfside Beach, SC 29575

Paul F.

Job Details: 10/16/2023

Customers complaint is unit still not making ice. Customer said it made about 2 batches of ice then stopped. Found the FF section was set at 34 degrees and the fill tube for the icemaker was frozen. Also the E5 error code was never cleared from the unit. Reset unit and all check ok.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Springfield, VA 22153

Demonte S.

Job Details: 10/16/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher Door is dropping when you open the Door. Checked the Door Hinges. Spring on the Door Hinges had snapped. Unit will need both Door Hinges. ; ordrng 1 W11573702 (Whirlpool Dishwasher Right Door Hinge) and 1 W11573703 (Whirlpool Dishwasher Door Hinge, Left)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Westminster, MD 21157

Brian R.

Job Details: 10/16/2023

came out and replaced parts and checked over unit. unit checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/16/2023

Installed new parts. All check ok. Collected labor.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Gardners, PA 17324

Andrew S.

Job Details: 10/16/2023

"Per previous diag I was able to access and replace the control, lidlatch and valve. I then tested the unit and verified that it is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Baltimore, MD 21223

Shane M.

Job Details: 10/16/2023

cx complaint the icemaker isnt making ice. could confirmed. 120v to icemaker. tried test cycle. no action on icemaker. ordering icemaker; ordrng 1 W11284458 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Surfside Beach, SC 29575

Paul F.

Job Details: 10/16/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Norfolk, VA 23518

Carl A.

Job Details: 10/16/2023

"cx complaint of food freezing in RC took temp readings of FC 3 degrees, Rc 38 temps seem ot be normale tested damper door works,found door gasket slightly gap in it allowing warm air to migrate in unit causeing freezing on food in RC wamred gasket up and tested door works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near ,

Robert L.

Job Details: 10/16/2023

"cx complaint small leak front left corner, at arrivel toekick off cx had pulled unit out and checked hosue connection, found yellow connector to IM had drip coming off, rantest 45 and leaked, cut 1/4' off line and reassembled with locking ring, retested no leak, back side had white line but did not apprear cracked (see pics), cx to monitor for few days then reinstall kick plate, if leaks still will need to replace FC door , tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Surfside Beach, SC 29575

Paul F.

Job Details: 10/16/2023

Customer complaint is front right burner does not light. Adjusted ignitor position. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charles Town, WV 25414

Ricky E.

Job Details: 10/16/2023

"installed parts, unit cks ok.."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Baltimore, MD 21218

Emmanuel R.

Job Details: 10/16/2023

"Cs unit stopped cooling after repairs, confirmed complaint. I found the drier was leaking out the lokring, oil and dye present. Replaced drier and lokring and tested for leaks. Unit held pressure and a vaccum. No leaks detected at time. Filled 3.7oz r134a. Pressures are good , advised allow 24hrs for unit to cool."

We serviced a

WHIRLPOOL WASHER

Model MWV5430MW0

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/16/2023

Customer complaint is not working at all. Found Unit does not drain. Found broken wires going to drain pump. Repaired wires and all check ok.

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Boiling Springs, PA 17007

Andrew S.

Job Details: 10/16/2023

Cx complaint is that the unit is not draining properly. Upon arrvial I found that the unit has an F9E1. I attempted to manually run the drain in diag however I found that the unit is attempting to spin in all of the tests around the actual drain activation. I found that the control is not functioning properly. I accessed the control and tested the drai circuit at J13-2 and J13-3 and found it to read 14.5 Ohms. I quoted the cx for the cost of replacing the control. Cx paid the service call and will look at options.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Towson, MD 21204

Emmanuel R.

Job Details: 10/16/2023

"Cs light are out in the fridge, confirmed complaint. LED lights are dimmed and some are out. S-code covers the cost of replacement lights (1 kit) and laborduring the first 5 years of life. Ordering all LED lights. Collected for svc call.; ordrng 12 W11683244 (LED 12pc)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Dallastown, PA 17313

Bernard M.

Job Details: 10/16/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Ran test cycle and found both hot and cold water had slow flow coming in. Unit completed test cycle. Ordering valve, once approved contact cx to reschedule; ordrng 1 W11165546 (inlet valve)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE04

Near Baltimore, MD 21225

Shane M.

Job Details: 10/16/2023

"cx complaint the unit isnt cooling proper. found no fan action FZ. took panel off, found proper frost pattern. 120v to fan. no spin. also found foam messed & drain frozen over & will need to be cleaned on return. ordering duct foam, evap fan, blade, thermistor & harness.; ordrng 1 WP2163777 (blade) and 1 WP2315539 (fan) and 1 W10919804 (duct air) and 1 WPW10384183 (thermsitor) and 1 W11551368 (harness)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near South Mountain, PA 17261

Drew B.

Job Details: 10/16/2023

replaced valve tested all functions worked checks good

We serviced a

KITCHENAID COOKTOP

Model KSGG700ESS6

Near Severna Park, MD 21146

Alexander D.

Job Details: 10/16/2023

"cx complaint LF burner has big yellow flames and rest of burner flames are too big on low. inspected unit and verified complaint. unit on LP. found LF burner has main and simmer orifice reversed, theyre the correct sizes tho. switched LF burner and adjusted gas pressure to all burners down so flame is just curling over cap when on low. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waynesboro, PA 17268

Drew B.

Job Details: 10/16/2023

replaced and tested no noise and operates and checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Baltimore, MD 21209

Emmanuel R.

Job Details: 10/16/2023

"Cs boths door are damaged , confirmed complaint. Both Rc and Fc doors have scuff marks and scratched customer is not happy, also Rc door rubs and maked a noise when closing, may have to adjust the legs so door doesnt rub and add some lube. Ordering doors and lube. 30day cosmetic warranty. Customer cant move things around, Dont not ship to customer.; ordrng 1 W10912374 (RC door-fip) and 1 W11026356 (FC door-fip) and 1 WP99003172 (lube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charles Town, WV 25414

Ricky E.

Job Details: 10/16/2023

"installed parts, unit cks ok.."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LPS00

Near Kensington, MD 20895

Israel R.

Job Details: 10/16/2023

Customer complaint fan is not working after installing. Notice custoemr has customer vent and the connector was probably not installed correctly. I pulled oven out and tested. Installed had the connector in the wrong oriatation. Reseated and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Waldorf, MD 20603

Shane B.

Job Details: 10/16/2023

cx complaint is frost forming in FC section and neither door gasket sealing. FC door also was delivered with a dent in it. confirmed all complaint. both doors have gaps in the gasket. hinge/door handles were swapped from left to right. i tried heating and adjusting gasket but its to far out. bottom hinge looks to be installed corectly but holds the door away from the caibnet. ordering 2 new doors and lower hinge parts for return visit. cx will call when doors are delivered.; ordrng 1 LW10636409 (dor-fip) and 1 LW10636410 (dor-fip) and 1 W11178521 (nameplate) and 1 W11096015 (roller-cab) and 1 W11026307 (hinge-pin) and 1 WP489467 (washer)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Newark, DE 19711

Taylor F.

Job Details: 10/16/2023

"Cx complaint is unit rattling. Found the source of the noise coming from hoses, cords, and vent behind the unit causing the vibrating/squeeking noise. Adjusted lines and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waldorf, MD 20602

Shane B.

Job Details: 10/16/2023

"cx complaint is unit going off balance and being loud. same complaint as before. i found no codes saved. ran service cycle. unit completed cycle with no issues. checked that unit was level. its level side to side but not front ot back. raised front feet so unit is now level in all directions. pushed basket down, suspension does not feel worn but when basket is released it does come up and forward causing it to hit the front of the cabinet slightly. inspected under unit. nothing out of place. blew through pressure hose, not clogged. ran calibration cycle again. unit made some squeaking noise. ordering suspension, belt and cam.; ordrng 1 W11396716 (suspension kit) and 1 W11239857 (belt) and 1 W10721967 (cam)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near West River, MD 20778

David J.

Job Details: 10/16/2023

"Customer complaint convection fan after repair still rattles as well as broil element cut off after being on for 30 seconds. Arrive today and verified complaint turn bake convect on to preheat at about 150�. The fan started rattling. Ordering new convection motor with family and cover Possible that fan blade has slight bow which has caused previously to rattle as well. Tested broil came on, but then cut out after a few seconds did not hear a relay click on or off when it stopped heating. Ordering control and temp sensor for return visit as well. Will return when all parts arrive.; ordrng 1 W11548749 (Control) and 1 W11582241 (Range convection fan/motor) and 1 WPW10181986 (Oven temp sensor) and 1 W10134126 (Fan bracket cover)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Fulton, MD 20759

Dustin F.

Job Details: 10/16/2023

"cx complaint: door swings openinspected unit, confirmed issue. found left hinge bushing not seated and unit unleveled. reseated bushing and leveled unit."

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW02

Near Richmond, VA 23225

Chris B.

Job Details: 10/16/2023

cx comp unit will condensate in rc and fc insp unit found gap in cabinet at lower rc door sealed cabinet with sealer unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 10/16/2023

FC door not opening and closing correctly.. unit needs new fc door slides; ordrng 2 WP13055901 (slides)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt511szdw02

Near Chevy Chase, MD 20815

Brian F.

Job Details: 10/16/2023

"Cx states unit not cooling both sections, inpsected and confirmed. Compressor, condenser fan, and evap fan all running, removed evap cover found weak frost pattern, tech line recommended sealed system tech check for leaks. Unit is just out of warranty, called MR, recommended writing quote for sealed system repair, have cx call whirlpool to see if they will help cover repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Adelphi, MD 20783

Israel R.

Job Details: 10/16/2023

cv complained ice not being made .installed new augger motor and yolk .Ice maker tested and producing ice.

We serviced a

MAYTAG REFRIGERATOR

Model mff2055frz00

Near Harrisburg, PA 17113

Fred G.

Job Details: 10/16/2023

I was able to access unit and replace the FC door with gasket as per previous tech. I found frost inside FC was all due to a air leak. no defrost issue was presant. heated gasket to form to body of unit . unit now checks good.

We serviced a

KITCHENAID MICROWAVE

Model KMBP107ESS20

Near Rockville, MD 20850

Roberto I.

Job Details: 10/16/2023

"CX complaint door crooked.Inspcted door, found outer door out of place on the right bottom. Removed and reinstalled part, but it came out the hook again on the right bottom corner once I pulled the handle to open the door. Ordering outer door W11600220 and nameplate W10909682.; ordrng 1 W11600220 (outer door) and 1 W10909682 (nameplate)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hanover, PA 17331

Drew B.

Job Details: 10/16/2023

called TL and spoke to TJ gave part replaced and tested no luckj still they are doing report on product. cx will be reached out by wp for next step..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ00

Near Reading, PA 19608

Cody H.

Job Details: 10/16/2023

cx complains unit is leaking. cx states they do not have water hooked up to unit. Found unit drain pan to be failing allowing water to escape as well as drain hose to not be effeciantly transfering water from defrost to pan. Unit will need drain pan and drain tube replaced for repair. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11164129 (evap drain pan) and 1 W11512417 (drain hose)

We serviced a

WHIRLPOOL RANGE

Model KGST307HWH4

Near Bethesda, MD 20814

Israel R.

Job Details: 10/16/2023

Installed new ignitor and the serial number was on the unit ion the left bottom corner.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Bethany Beach, DE 19930

Michael E.

Job Details: 10/16/2023

CX complaint: IM overflowing IB. Testeed and verified complaint. I found the bailer arm had come out of the IM slot. I corrected this and tested unit and it is now working properly.CX paid 139.00 for service by check. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WZC5216LW0

Near Silver Spring, MD 20902

Israel R.

Job Details: 10/16/2023

Customer complaint unit is door is not sealing corretly. I tested the unit and foiund the unit is not sealing correctly adjusted gasket and aslo found shipping spacers still on the door. Removed eveything adjusted gaskret and hinges. Unit is back to normal operations.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Silver Spring, MD 20905

Israel R.

Job Details: 10/16/2023

Customer units knob timer is not working. I tested the unit and found the knob is cracked and the timer is really hard to turn. Service pointer calls to to repalce the knob and the timer. Service pointer calls to replace the timer and knob. knob is not in stock. Call custoemr ehen prt is available.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob) and 2 W11625514 (Knob)s

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Pasadena, MD 21122

Alexander D.

Job Details: 10/16/2023

"replaced valve. cleared errors and ran 2 test cycles, no leaks. unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 10/16/2023

"Found the unit making ice, im cycles but very loud .. the water flow out of dispenser is weak, removing filter the flow increases . replaced IM , unit needs filter housing; ordrng 1 W11162041 (filter housing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bear, DE 19701

Taylor F.

Job Details: 10/16/2023

Cx complaint is unit not cooling properly in the FC. Replaced 3 way valve and drier per prior diagnosis. Pressure tested at 135psi for 20mins. Vaccumed down and unit held a vaccum. Refilled with 56g of r600a. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Portsmouth, VA 23704

Lucas R.

Job Details: 10/16/2023

"found blower and lint trap clogged with lint and debris, replaced repair kit, tested, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10 IT

Near Midlothian, VA 23114

Joseph D.

Job Details: 10/16/2023

unit with extremely loud magnetron cannot determine proper power from transformer due to high voltage ordering transformer and magnetron. Two texts please to remove microwave from wall safely; ordrng 1 W11495561 (Magnetron) and 1 W11545871 (Transformer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5SHEXNS05

Near Upper Marlboro, MD 20774

Leon

Job Details: 10/16/2023

Cx complaint is IM not Dispensing ice confirm the issue seen the bracket control was missing a part but the control is NLA Called WPL; ordrng 1 2323010 (Bracket control)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW1

Near Scottsville, VA 24590

Kyle A.

Job Details: 10/16/2023

Found dispenser connector not completely seated. Seated connector and units dispenser open 5 times a row. Showed cx aswell. Unit is now as designed.

We serviced a

WHIRLPOOL RANGE

Model WFW560CHW4

Near La Plata, MD 20646

Shane B.

Job Details: 10/16/2023

installed ordered part. restored power and ran service cycle. unit is working as desined.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 10/16/2023

"Cx complains that the unit make 3 cubes .. inspected unit .. ran test mode,waater level and circulation pump cks ok, the unit is running for at least more than 15 minutes and the evaporator freezes only on the edges.. call TL looks like the unit has a issue with the sealed system.. also the unit gets too hot.. order parts 4 counts job..; ordrng 1 W11034363 (cntrl-elec) and 1 W10897719 (valve) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor) and 1 W10843121 (filter dryer) and 1 WP2313624 (condenser) and 1 w11506635 (valve)"

We serviced a

MAYTAG MICROWAVE

Model MMV4207JW00

Near Woodbridge, VA 22191

Robert W.

Job Details: 10/16/2023

Replaced cap and diode unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Frederick, MD 21701

Ricardo S.

Job Details: 10/16/2023

"Replaced parts, reset power, ran test mode and works fine"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Oakton, VA 22124

Richard B.

Job Details: 10/16/2023

CX complant. Error code returned after a few washes. Inspected unit and found same error codes again. Float switch water in tray. Dried out switch. Raised front of unit to maximum and tested unit again. Not leaking in test wash. Advised CX nothing facing down in bottom rack. RB

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ03

Near Annapolis, MD 21401

Davonte

Job Details: 10/16/2023

"cx complained door gasket was torn, confirmed cx complaint. replaced door gasket. unit now sealing as should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Lancaster, PA 17603

Justin L.

Job Details: 10/16/2023

Cx complaint gaskets keep falling out. Was able to access unit and found channels of the door warped causing gaskets to fall out and no matter how many times they are placed and heated they wont stay in allowing warm air and causing condensation. Ordering doors which will ship to cx and they will contact to set return; ordrng 1 LW10798950 (stainless rc door) and 1 LW10798951 (stainless fc door) and 1 W11178521 (name plate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, MD 21401

Davonte

Job Details: 10/16/2023

"installed new icemaker, tested unit. icemaker filled with waterr as should and completed a harvest cycle."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Strasburg, PA 17579

Justin L.

Job Details: 10/16/2023

"Cx complaint unit not draining properly. Was able to access unit and found F9E1 long drain error. Found that with small amounts of water unit will drain but with wait in the basket and harness stretching it will not. Removed pump and tested and found 19.6 Ohms but the impeller is failing, Quoted cx for repair and collected for service only as they are going to replace unit no further work needed"

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB05

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 10/16/2023

when i arrived cx said unit still keeps clicking when FL burner is ignited. tested unit and confirmed complaint. when FL burner is started the ignitors continue to click for a while after flame is on. all other burners stop clicking as soon as flame starts. i installed ordered parts and tested again. unit is working as designed.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near York, PA 17402

Bernard M.

Job Details: 10/16/2023

"replaced blower and sensor, restored power to unit and the blower idn't come back on. Preheated to 350 unit reached temp without blower continously running. Unit checks good"

We serviced a

WHIRLPOOL ICE MAKER

Model WRS321SDHZ01

Near Mount Joy, PA 17552

Justin L.

Job Details: 10/16/2023

Cx complaint unit not making ice. Was able to access unit and verify ice in the mold. Found icemaker recieving 120.2VAC. After several attempts of trying to jump at t&h icemaker finally made it through rotation and filled. Will need icemaker for repair. Quoted cx and collected for full amount. Once in office will need to set return; ordrng 1 WPW10300022 (icemaker)

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Dumfries, VA 22026

Robert W.

Job Details: 10/16/2023

"CX Complaint is the LF and RF burner not lighting . Inspected unit and found the LF and RF burner not lighting pulled burner and checked orfice and there clean put burner back and tested nothing was able to finaly get it on, while unit is on the ignitor wont stop clicking. Ordering manilfold LF and RF and burners; ordrng 1 W11381267 (LF manifold) and 1 W11378578 (RF manifold) and 2 W11344539 (buner head)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Winchester, VA 22601

Ezra M.

Job Details: 10/16/2023

"unit leaking into rc. found bottom of rc covered with ice. unit defrosting but not draining. after steaming out ice, found drain hole clogged by debris, styrofoam and ground screw. unable to remove all debris. called techline, spoke with liam. unit sent for review"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Portsmouth, VA 23701

Zachery R.

Job Details: 10/16/2023

"cx complaint unit unresponsive, checked unit, unit supplied with 122vac, no faults stored. calibrated and tested, advised cx to try load and if issue persist callback with job number"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Abingdon, MD 21009

Neil H.

Job Details: 10/16/2023

"cx complaint the unit kept beeping and chimming as it's restarting i ran all test all passed and when i took it out of dia and it's normal at the moment but ordering new control and u.i.; ordrng 1 W11224256 (Whirlpool Refrigerator Electronic Control Board) and 1 W11579559 (Assembly, User Interface (includes Light Feature) (black))"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/16/2023

"Installed new supports and rh door seal .. found water flow from dispenser weak and water build up on rc floor . found when the filter is out the flow is better .. pulled unit out and checked drain trap, trap is clear. ordering water inlet parts fpor return . pull rc shelfs , clear ice . install the filterhousing and check drain ..; ordrng 1 W11024083 (filter housing) and 1 W11517696 (tube filter housing) and 1 W11535162 (valve) and 1 W11024082 (watewr reservior)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, PA 17408

Bernard M.

Job Details: 10/16/2023

"Cx complaint of rust on FC door. Inspected and found rust on the inside of the door. Rust damage is covered within the 1st year. Ordering door, and to be direct shipped to cx address. Once part arrives, cx will contact office to reschedule.; ordrng 1 LW11258441 (FC door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reisterstown, MD 21136

Brian R.

Job Details: 10/16/2023

cx complaint unit wont run and makes a bad sound. she started a cycle to show and lid locked and when motor came on then the sound started. checked unit to find clutch nut backed off and dropped and pulley was cutting into cover and belt came ooff and belt cut up and motoe shaft bad as well. will order parts needed. was able to get unit running to finish load in there till parts come in.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11409708 (Cover)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waynesboro, VA 22980

Danny R.

Job Details: 10/16/2023

i found bearing came off motor will need new motor; ordrng 1 279827 (motor.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Herndon, VA 20171

Richard B.

Job Details: 10/16/2023

"CX complant. Noise from fridge. Prior diagnosis found unit noise coming from damper assembly. Replaced damper assembly. Unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 10/16/2023

Cx complaint unit is not working properly inspected unit found heating wire loose on element reseated tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Reisterstown, MD 21136

Brian R.

Job Details: 10/16/2023

c complaint is with a water leak from back and a burning smell when in spin. tested and checked unit. found codes F7E7 will order parts needed. as soon as everything through and poarts are in office will schedule.; ordrng 1 W11497303 (Motor) and 1 W11428524 (Run Capacitor) and 1 W11038689 (Water Valve)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near New Carrollton, MD 20784

Leon

Job Details: 10/16/2023

"Gasket was fine and the original gasket ring was fine, the ring just came off. When client opened the door reinstall the original gasket, pulled on it, and tugged on it Gasket ring stayed tight as it could be"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 10/16/2023

"cx complaint of unit not advacing and spinning water out,tested ran unit to find the follwing error code F8E1 tested ran unit and in manual to find that the water vavles are failing internaly as the is an internal blockage ordering parts needed; ordrng 1 W11210463 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Riverdale Park, MD 20737

Leon

Job Details: 10/16/2023

"The complaint was unit, and it wasn't draining when we got to the home, we tried to put it in a test mode, but nothing happened and it would not fill with water, drain spin or lock But all u I controls lit up went underneath the unit to test voltage going to the drain pump. And we only got 6 volts going to drain pump we ohms out drain pump and got At 19.6 volts, which is good, but the drain pump wasn't getting any voltage from the control board. Check The Wire harness, everything was nice and tight. Client will need a new control board.; ordrng 1 W11557935 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354EBS3

Near Bowie, MD 20716

Leon

Job Details: 10/16/2023

"The client's complaint was the unit was leaking from underneath of it. We ran a normal cycle and waited for about 20 minutes, but we didn't see any water. The floor didn't look like any more. the client also said she went at 4 times and nothing happened. We drained it didn't see any water leading from the diverter. And we didn't see any water leaking from the inlet valve.Told siek to videotape next time it starts leaking to pinpoint the exact location"

We serviced a

MAYTAG DRYER

Model MEDC300BW0

Near Hyattsville, MD 20784

Leon

Job Details: 10/16/2023

Replace thermal fuse test that unit told client do not use unit. Until he has vents cleaned out. So this issue won't happen again.

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQ3

Near Bowie, MD 20716

Leon

Job Details: 10/16/2023

"The issue is the unit was stopped before the clothes were done, washing, we ran a cycle weighted, and the cycle went through everything without stopping,everything was workingvas it should but the cx said when clothes are in it the unit stops we didn't see that sent a timer and the unit finished each time"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Cheverly, MD 20785

Leon

Job Details: 10/16/2023

"Install suspension test it unit with wet towels. Ran it for about five ten minutes, then we leveled out in here"

We serviced a

KITCHENAID OVEN

Model KSGG700ESS6

Near Fulton, MD 20759

Dustin F.

Job Details: 10/16/2023

"replaced control tested unit, unit now working as intended."

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