Confirm complaint ui cracked ordering ui; ordrng 1 W11642011 (Ui)

Cx complaint is that the unit is making a noise intermittently. Upon arrival I turned the temp setting up and found that when the compressor and condensor fan came on the noise started. I slid the unit out and found that it is the fan blade. It is moving around on the shaft. I am ordering the fan blade. please contact cx when the part is available to schedule the return visit.; ordrng 1 W11204896 (Fan Blade)

"cx complaint is unit not cooling. Found compressor running, unit 75 in both sections, and no frost on evap. Ordering 3 count SS. Evap and compressor. Cannot rescheudle at this time.; ordrng 1 W11092625 (compressor) and 1 W10836706 (evaporator) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"

cx complaint unit FC is building frost again. inspected unit and found a large air gap top left side of FC door gasket. I found units liner is sunk in not allowing door gasket to seal. tried to heat gasket and found gasket wont seal. called TL. TL deemed unit unrepairable.

"cx complained unit was giving f1e2 error code, motor control error.confirmed cx complaint after inspecting unit. unable to do further testing due to unit being a stackable. quoted cx for repair and if 2nd tech is needed. cx said shell call the office if she wants repair done."

"cx complaint is when trying to run any cycle in the lower oven the unit displays enter probe temp or remove prob even when prob is not plugged in. confirmed complaint. pressed bake and the message popped up right away. no codes saved. jack in oven does not look damaged or dirty. i called techline, they advised issue is most likely with the prob harness but said with it working soetimes it may be a control issue as well. tried pulling unit out ot instal preIDed part but unit is sitting on taller plastic feet and the wall to the right of unit has a bump out making it difficult to remove unit. alsmost dropped the unit twice tying to get it onto the cart and i dont want to damage any property. marking prob for use on return, ordering lower contorl board. need 2nd tech on return.; ordrng 1 W11598200 (lower control board) and 1 2tech (2 tech)"

"Cx complaint mw randomly not starting, clock running ahead all the time. Tested unit, found door not closing properly, not pushing the right interlock, leaving the cavity light on, and preventing the unit to start. The unit is connected to the wifi, but according the the cx, the clock runs ahead. Ordering 2 hinges W11598178, inner door W11684570 and console W11598199. Very low data signal, unable to check parts availability at Whirlpool; ordrng 2 W11598178 (hinge)s and 1 W11684570 (inner door assy) and 1 W11598199 (console)"

"Cx complaint is that the unit is not cooling. Upon arrival I found that the fans are running. I entered diag and found that the thermistors are reading 75-80 degrees. THe pantry thermistor is reading open. I also tested the fans and found that the Condensor fan and both rc and fc fans are working. I then ran test 38, 39 and found that the compressor is not running. I called TL and He recommended replacing the Orion board. I also mentioned the thermistor and he said that we needed to get the unit cooling and see if the thermistor is still reading open then. I called FG and ran everything by him as well. I am ordering the orion board. Please contact cx when the parts are available.; ordrng 1 W11336586 (Orion Board)"

replaced rc doors tested unit working as desighned

"Client complaint was unit wasn't draining water completely. Confirm the issue Ran a drain cycle, the water drain. But after a few minutes, rush right back into the unit Check The drain line and seen that the drain line had no high loop to prevent Water backing up inside the unit Show client how it should be installed. Try to make a high loop the best. I could for the client client says she will call contractor to come out and reinstall"

"CX complaint loud noise and vibration during cycle. Tested unit, confirmed complaint. Found worn motor pulley and idler pulley. Found also the motor making a loud noise. Unit needs motor pulley, idler pulley, belt, motor and blower wheel. Motor pulley NLA. Collected $139 with check; ordrng 1 D500011 (motor pulley) and 1 WP2200376 (motor) and 1 WP37001287 (ider pulley) and 1 56000 (blower wheel) and 1 WP40111201 (belt)"

cx complaint unit not working. checked unit to find power to unit good sometimes. wiggle wire at plug to find power returned between l1 and l2. advised cx to have plug replaced and if unit still gives issues to call back. unit currently working as designed

cx comp unit will not start insp unit found no erros stored found when in agiatte mode agiator is very lod found teeth on agitoror stripped at spline unit will need WP3951744 to complete repair; ordrng 1 WP3951744 (agitator)

Class complaint was the unit was making a strange sound. I couldn't confirm the issue. I didn't hear a sound after running multiple cycles with and without closing it. I told clients to recorded and give a call back if you ever hear It again. But while I was in the home. I did not hear any sounds.

"Replaced both parts, ran normal cycle, unit heats and spins without noise. Unit checks good"

Replaced element as per previous diagnosis. Tested unit and it is now working properly. Job is complete

"CX complaint: unit has super long dry times.Inspected unit, confirmed Unit functions properly but suspect airflow issue. Advised CX to get vents cleaned."

"cx complaint water dripping from top middle portion. checked unit to find temps at -3 fc and 39 rc. called techline spoke to steve advised to seal around rc between liner and cabinet. used adhesive from v/s to seal cabinet where gap was. advised cx to monitor and call back if condensation forms again cx agreed unit cooling as designed; ordrng 1 8201711 (adhesive jw vs), used 1 8201711 (ADHESIVE jw vs) from stock"

ck fnd units fzr lamp has cracked tabs and will not stay mounted... need part...; ordrng 1 WPW10313917 (housing)

"Cx complaint the icemaker leaks. Inspected and found the fill cup on the back of icemaker was disconnected. When water flowed through fill tube, it sprayed onto cup and over the sides, very little water was in icemaker and cubes were small. Replaced icemaker provided by cx, jumped at T&H, and it harvested then filled with water. Unit checks good. Cx paid $259.00 for service and labor"

"Cs unit is showing error code f8e4 overflow switch, confirmed complaint. Float swicth has water in it, very slow and small leak, ran a cycle but nothing leaked out. I did notice the door seal was full of debri and folded on the top corner. ORderign door seal .; ordrng 1 W11483553 (door seal)"

Customer complaint is that the unit started giving the PF error code along with other errors after successfully completing one load. Tired to check for stored error codes and found that the unit is displaying 8 minutes for some cycle and will not turn off or enter diagnostics. Same issue occured before console and control were replaced. Confirmed outlet polarity is still good and is supplying 123.9VAc. Contacted tech support with findings. Determined that there could be an issue with the latch assembly. Ordering door latch.; ordrng 1 W11565030 (latch assy)

"Cs unit is not spinning, confirmed complaint. I found the suspension has failed, replaced suspension and tested unit. Unit is now working as designed."

"Customer complaint is that the unit is not filling properly. Unit tested and issue confirmed, unit is slow to fill. Valve is restricting water flow and needs to be replaced. Valve replaced and retested, Unit is working properly. Old part left with customer."

"cx complaint unit wouldnt stop spinning, they let unit go overnight and it just spun for 12hours. checked errors, f0e5 off balance load, f7e9 locked rotor. basket spins freely by hand. autotest completes properly. checked under unit, no signs rotor was rubbing on anything. took rotor off to inspect slider to make sure the collar didnt come loose and its not. cant find anything wrong with unit. must be control issue especially since it had locked rotor error but cx said it spun for 12hours. ordering control. also ordering console because it had a communication error last time and also ordering rotor, clutch and stator to make sure unit gets fixed on next visit. call cx to schedule return visit once we have eta on parts; ordrng 1 W11419171 (control) and 1 W11478526 (console) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"

Installed the Thermistor & Defrost Heater. Tested the unit. Unit is starting to Cool. Unit is working as Designed.

"couldnt duplicate any cxs complaints. no errors in system. unit leveled, unit passed test 12 twice. took bellow gasket off, double check for leaks. no leaks. advised to take a picture of leak so we can submit photos to wpl techline."

uni tmakes a sipping noise when agidtaing belt and ully are needed its slipping; ordrng 1 W10721967 (pully assy) and 1 W11239857 (belt)

"cx complaint unit has bad smell inside, dispenser has small leak and delicate cycle doesnt seem to work right, cx said it pumps out the detergent before it fills with water. advised cx that unit has to fill with water in order for detergent to get into drum. it may just be pumping out a little water left over from last cycle to make sure its empty. no errors stored. started delicate cycle and it tumbled then filled with water before running drain pump. didnt smell anything before starting cycle but smelled mildew after. found cx hasnt run cleaning cycle in awhile. advised cx to run 2 cleaning cycles with affresh in a row then run it every 30days. ordering dispenser for leak, in stock. scheduled return visit for 11/17; ordrng 1 W11524105 (dispenser)"

"cx complaint freezing food in the RC section. cx said sometimes temps seem good, other times food is frozen, somtimes FC has soft ice cream, sometimes it cools fine. when i arrived temp was set to 36/-1. prob shows 26/-1. test 1 shows 37 degrees, test 28 shows 35 degrees, teste 2 shows 14 degres, test 29 shows 0. i called techline with my findings and gave them the history of the unit. they advised thermitor is most likely issue. advised replacing RC evap cover and FC thermitor. orderign boht parts. scheudle when available.; ordrng 1 W11610999 (evap cover) and 1 W11318270 (FC thermitor)"

cx complaint the unit the 3rd rack wasnt installed proper. found 1 of wheels out set in track. fixed this issue. unit working properly.

replaced conrol and tested unit unit now checks. job complete.

installed inner door w arm. unit working properly.

CX complaint about unit stopped heating door is opening when on a cycle states had clean inside wall vent checked operation unit not heating tumbling confirmed 241vac going to the unit went to the back found heater open removed heater and coil just shorted all thermostats working replaced from preid for CX to be able to use it on meantime need parts to fix door found seal shredding causing heat to escape (not caused by CX) all parts in stock; ordrng 1 W10906683 (seal-door) and 1 279570 (catch door dryer) and 1 WPY055980 (adhesive)

cx complaint light out. arrived found light out special project covers complete repair. installed lights all lights are now working as designed.epair complete.

Per previous diag I was able to access and replace the LED modules and the LED Power board. Cx also informed me that the ice maker is still not making ice. I found that thefill tube was frozen again. I called TL and we tested the fill tube and found that its reading 4.8 K ohms. I found that the product temp is -3 degrees in the FC. I also found that the dispenser took 8 seconds to fill 8 ounces of water. Per TL I am ordering the UI. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W10848301 (Ui)

cx complaint frost on fz slide rails and filter indicators came on. advised cx filters arent covered because thats something the cx usually replaces on their own every 6months. showed cx how to order and replace filters. found slide rails not sliding smoothly and dont pull door shut. ordering fz slide rails. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10397636 (fz slide rail LH) and 1 WPW10397635 (fz slide rail RH)

"cx complaint unit makes noise. inspected unit and found drum is egg shaped. unit needs drum to correct issue. advised cx drum ships to them, one in they will call to set up a return visit.; ordrng 1 W10899578 (drum)"

"cx complaint Sud errors, after several clean cycles and without using soap in loads, cx did say they were filling half way up tray, found f0e2, f9e1,f4e1, stored, ran diag. and pump was surging, cleared pump filter , reran diag. and pumpback to full strength , tested all ops ok"

"CX complaint: intermitant failure to start. Tested and verified complaint. F0E2,F5E2 error codes. I could not fully diagnose due to unit on a raised platform inside an enclosure with counter over unit. 2nd tech will be needed to safely access and diagnose unit. Also, display at times is missing parts of digits and when off, display is dimly lit. Ordering ACU, console and door latch. Cannot reschedule due to 2nd tech needed and AIG.; ordrng 1 W11565030 (door latch) and 1 W11550649 (ACU) and 1 W11325569 (console)"

"CX complant. Dryer not heating. After installingheatiing element , Timer blew , After installing timer assembly , Found cause of failure for not heating the temp switch has failed. 123 Volts going to switch but only 10 volts going out. Will need temp switch . Part is not in stock. CX will talk with there spouse and decide what they want to do . CX would owe for part as wll as tax. RB; ordrng 1 W11230567 (temp switch 48.56)"

Replaced control and unit is now as designed .

"CX complant. Ice not working good. Inspected unit and found door gasket is defectice . Ordering dor gasket. Found ice maker getting 122 volts at violet wire and white wire where harness connects to ice maker harness. Found ice in ice mold . Ordering complete ice maker assembly . Further work needed.not in stock , RB; ordrng 1 W11548540 (ice maker) and 1 W10830277 (gasket)"

Cx complaint unit is not working properly inspected unit found unit is operating as designed per whirlpool TechLine. Good to go as is

"cx complaint unit off balance, and grinding sound. checked unit. come to find weak suspension, oil leaking from gearcase, and loose belt, tried to remove hub to check grooves. unable to remove hub due to stripped screws. will have to cut hub to complete repair. 2 count; ordrng 1 W10528947 (drive hub kit) and 6 WP8533953 (screw)s and 1 W10752283 (washplate) and 1 W11454734 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"

CX complant. Door broke. Pripr diagnosis found unit needs door. Installed new door Working as designed . Job completed. RB

"CX complains unit is not cleaning dishes. cx states unit was in home when purchased. ran unit through diagnostic test, unit went through diag test with no issues. Unit does have buildup of calcium and powder detergent on spray arms, and dispenser. Unit will need spray arms and dispenser replaced due to buildup. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 WPW10340741 (feed tube) and 1 WPW10327455 (top spray) and 1 WP3400918 (top spray retain) and 1 WPW10340542 (mid spray mani) and 1 WPW10498900 (mid spray arm) and 1 WPW10491331 (lower spray) and 1 WPW10195175 (dispenser)"

Customer complaint is unit getting too hot on the outisde and heating up cabinets and countertop. Called techline and they gave me the specifications of what the requirements are and it checked ok. I did calibrate the oven for a more accurate temp. All check ok.

Cx complaint issue starting unit. Was able to access unit and found no saved codes. Was able to get unit to start on multiple cycles. Cx is unable to properly operate unit due to limitations. Cx demonstrated how to start it but was unable to but I was able to everytime. Contacted techline. no further work needed

"turned gas on and checked over gas connections before replacing valve to see if i could find source of leak. unable to find source using gas sniffer, maybe valve wasnt sealing all the way internally. replaced gas valve. tested unit and checked over all connections with gas sniffer. also double checked connections with soapy water. no signs of leak. unit is now working properly"

Customers complaint is unit not heating in the oven. Found ingitor not gowing at all. NTO parts.; ordrng 1 W11126814 (control) and 1 WP98014893 (valve) and 1 W11176454 (ignitor)

replaced valve and tested and checks good today

"Cx complaint cycle randomly doesn't start, sensing light stays on, and I have to reset the power in order to make the washer working again.Ran test mode, no errors. Ran a test cycle, the unit worked fine trough all the steps. Pover supply ok. Possible issue with software. Ordering encoder W11627516 and control board W11633359. Very low data signal, unable to see parts availability at Whirlpool; ordrng 1 W11627516 (encoder) and 1 W11633359 (control board)"

Customer complaint is loud noise while in use. Customer recorded a noise and it was the cam grinding. Also heard when the unit was slowing down you could hear metal on metal banging. NTO parts.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam)

"The issue was the front left burner did not work. Confirmed the issue, remove the top scene that the element was getting 79 . Check power going to the element Zero volts was going to the element Is ordering new front left switch; ordrng 1 Wpw10234425 (Switch)"

"cx complaint the lights were out in rc & fz. could confirmed, replaced all LEDs in unit."

Customers complaint is ice bin does not fill all the way up. Advised customer the arm on the bottom of the icemaker dips down to detect ice so it will never get all the way to the bottom of the maker. All check ok.

"Cx complaint of unit not washing. Arrived today after previous tech and inspected part with Cx. Found deformation of pump and gasket was separated from sump. Spoke with MR and we came to the conclusion because of possible water leaking to not use it, reordering sump and will return once part arrives ; ordrng 1 W11613479 (Sump (re-order))"

replaced parts vacuum to 30 inch & holding pressure filled with 5.5oz of r134a & holding MUST WAIT 24 HRS TO COOL DOWN & 72 HRS TO SEE ICE

Customers complaint is unit not making ice. Found unit has a bad icemaker. NTO part.; ordrng 1 W11546935 (icemaker)

CX complaints wall oven not heating properly and door issues.Inspected unit and replaced control board and trim Tested unit and Unit works as designed.SZ

cx complaint shaking. arrived found alot of lint in blower housing cleaned out lint replaced blower wheel and rollers used another set from van stock. shaking is gone. repair complete.; used 2 WPW10314173 (ROLLER) from stock

Customer complaint is dents in doors. Found dents in left FF door and freezer door. NTO doors.; ordrng 1 W11661560 (Left FF door) and 1 12977880SQ (freezer door)

cx complaint unit is freezing food in fridge section. inspected unit then check temps freezer is 18 fridge is 33 set on warmest setting. unit pulling .67amps. freon is getting low and has a pin hole leak on the evaporator causing the issue. called cx to colllected payment and she infomred another company came here and relpaced the sensors. collected 139 for service fee ordering compressor eap drier coupler parts and labor covered for 5 years call cx when parts come in; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor kit) and 1 w10913906 (coupler) and 1 w10143759 (uv drier)

replaced drain pump and tested unit. unit now working as intended.

Installed new parts. All check ok.

Cx complaint unit is not working properly inspected unit removed and replaced the door glass and trim tested and inspected for proper use unit now functions Normally

"customer stated that the unit wouldnt spin. verified issue and fnd an error of a OB pause. i ckd the shocks and spin basket and both were good... removed the error and verified operation, unit cks ok.."

"Installed gear case motor belt cam, and spanner nut calibrated tested working as designed.; ordrng 1 W11239857 (Belt JP/VS) and 1 W11283592 (motor jp/vs) and 1 W10721967 (Cam JP/VS), used 1 W11283592 (Motor jp/vs), 1 W11239857 (belt JP/VS), and 1 W10721967 (Cam JP/VS) from stock"

REPLACED THE TUB SEAL UNIT CHECKED GOOD

"when i arrived cx said unit wont run cycles at all. before installing parts i checked for error codes, none were saved. i started a normal cycle. unit filled and began washing. cancelled cycle and installed all ordered parts. calibrated unit. cx loaded unit and started a cycle. unit is working as deisgne.d"

"CX Complaint is the unit is leaking, Inspected unit and found the bellow has failed and is allowing water to leak from the door. Ordering Bellow; ordrng 1 W11314648 (Bellow)"

replaced the parts tetsed and now checks good.

"CX complaint DBL OVEN F6E3 F6E4 error codes. Found Left ACU burnt up corroded. Heat & moisture from vent. See SDpics. Called techline. Forgot to record SR: Per techline order & replace these parts & use foil tape (only rated for dryer temps - not for oven temps of 500+ F or higher during self clean !!!! ) Double up on fibergalss insulation. Insulation is not the issue. There is a vent directly below ACU! Safety issue. Request during cal for design review & product replacement but techline declined. CX wil call JA. Safety issue. PARTS OOS. IF unit is not replaced & parts are approved & in stock - JJ TO RETURN - 2COUNT REQUEST 2 COUNT TO REPLACE MULTIPLE PARTS > JJ; ordrng 1 W11240525 (TUBE VENT) and 1 W10904159 (Top plate) and 1 W11333473 (Shield top plate- Place this below ACU) and 1 W10616810 (Cover, Vent Exhaust) and 1 W10616809 (base, Vent Exhaust) and 1 W11688333 (Cover, Vent Exhaust) and 1 W10520716 (Cover, Vent Exhaust) and 1 JJTORETURN (JJ TO RETURN - 2COUNT) and 1 2COUNT (2COUNT)"

"CX Complaint is the unit isnt making ICE, Inspected unit and found IM i getting 120V wont cycle also found door gasket is ripped unit needs IM and Door gasket.; ordrng 1 W10882923 (IM) and 1 W10830274 (Door gasket)"

Cx complaint unit turns on and finishes cycle in 3 mins. inspected unit and entered diag and found 0 saved error codes. I found unit had standing water inside. i pressed cancel and found drain pump came on but water never exited unit. I pulled kick panel and found drain hose was kinked. cx is not using the the stock hose. I was able to removed kink and found supply line was leaking. was able to stop leak. tested unit and found unit now checks good.

"Replaced parts, ran 57 it harvested, ran test 45 it filled. Unit checks good"

CX complaint FRIDGE icemaker / icemaker bin assym doesnt dispense. Replace valve & icemaker. Original icemaker arm is warped & jumped outside of icemaker - see SDpics. Pushed icemaker test button & icemaker harvest completed. Watch arm & it is straight & doesnt contact icemaker sides. Test water & icemaker crushed to cubed 5X. Ice door closes > JJ

i was able to access unit and replace both thermal fuse and thermostat as per previous tech. I did found the thermostat was good. I tested the element and found element has shorted itself to ground. unit needs element to correct issue. scheduled cx for 10/31/23; ordrng 1 WP4391960 (element)

"Cx complains that the unit not cooling porperly, inspected unit.. the freezer section is full of frost, the defrsot not working, i removed the evaporator cover and defrsot harness cks ok, ran defrost ctcle and works fine. order cntrl elec; ordrng 1 w11566851 (cntrl elec)"

Customer complaint unit is not drying dishes. I got to the unit and the risne aid is empty the custoemr stated that he has the pods that come with rinse aid. I adviced the custoemr that no matter what they will have to use rinse aid. I pulled unit out and tested. Heater is reading 13 ohms and is getting 120 during heater test. Unit heater is working. Told customer to use rinse aid and to run delay on if running at night. Unit is working as designed.

Changed parts and tested unit and unit is now as designed.

installed part and he said water is real slow and e changed filter. tried with filter in and out and water is slow. will order filter housing. cx rescheduled for 11/1.; ordrng 1 WPW10394053 (Water Fliter Housing)

Replaced parts and tested unit and unit is now as designed.

Replaced the left hinge as per previous diagnosis. Tested unit and it is now working properly. Job is complete

CX complaints nothing is working no power electric range .Inspected unit and replaced control board dual lement not glowing .unit need elementbut CX will customer sevice for return unit b/c its under 30 days policy.SZ

installed parts checksok

i found hub skipping and needing repleced after replecing hub unit passed diag and checks ok also cleaned water vavle out it was clogged unit checcksok

"cx complaint he cant unit level and it wabbles. inspected unit and found back right leg was warpped and would it adjust. i was able to replace legs from van stock and found unit now checks good.; ordrng 1 W11025920 (leveling feet (FG VS)), used 1 W11025920 (LEVELING FEET) from stock"

heater is disconnected causing frost build up on evap. cleared evap and secure heater until replaced w/ updated part .; ordrng 1 W11650661 (heater)

Cx complaint is that the unit is still not cleaning the dishes properly. Upon arrival I found that the unit has no error codes. I also found that the sump is spraying as intended. I I found that the unit is functioning as intended. I instructed the cx on proper loading procedures and prewash. I also quoted the cx for the cost of replacing the sump. I informed them the sump is functioning and that the loading and prewash is causing the issues that they are having. THe cx is going to decide on the repair at a later time.; saved tckt

"replaced auger motor, tested, unit working as designed."

Installed Coupler & Drier. Filled the unit with Nitrogen to 140 Psi. No change in pressures. Waited 20 mins. Filled the unit with 2.0 Oz's. Unit is starting to cool. Called Whirlpool Techline. Notified Whirlpool that the pressures are low. Was told to fill with Nitrogen & deep vacuum unit.

"CX Complaint is the unit is making loud noise. Inspected unit and tested and found unit making loud noise. Pulled unit apart and found idler has failed cauing noise inspected rollers, motor and wheel all is good, Replaced Idler and tested unit is working properly."

"complaint was whenever the ice Maker. Got the water dispenser will shoot out water, confirm the issue. Sing that the diode in the back was bleeding over. Whenever the ice Maker got its water. Confirm the issue by going into test 45. And both dispensers shot water at the same time Ordering new assembly unit harness Called TL; ordrng 1 W11190822 (Assembly, Unit Wire)"

"CX concern the unit not maintaining proper heat, taking longer to cook items .. ran temp test and avergae temp was 25, even after increase temp in temp calibration .. ordering temp sensor and control to correct issue .; ordrng 1 W11261167 (control) and 1 W11598120 (temp sensor)"

"Cx complaint ice maker stopped making ice. Inspected unit and found test 56 displayed error E5. Ran test 36 and fan blew strong. Ran test 37 and had 01 pass. Attempted to run test 57 and unit would not complete harvest. Was unable to responsive, removed top panel of left door and inspected harness and found secured. Disconnected and made sure all pins were in place. Temps are at 39 in Rc and 2 in FC. All Evap fans are blowing properly and found everything frozen in FC. Disconnected power from wall and let sit for 2 minutes. Checked test 56 again. And now says E0. Checked ice bin sensor and was reading when my hand was in front of the laser. Ordering a new ice maker for return visit. When we call to reschedule Cx will let us know if its still working or not. ; ordrng 1 W11658802 (Ice maker)"

"Customer complaint unit has moisture inside of unit as well as icemaker is not producing ice and slow. Water dispensing arrived today and verified all complaints. Found that unit was not properly installed causing door to not properly seal on RC side. Attempted to adjust doors but still have a small air leak going into the RC due to the floor being sloped to the left. Customer is going to go get a few pieces of wood and on return visit we will help level the back of unit. Water dispenser and found little to no water. Was dispensed with filter inside of filter housing. Removed filter and found good flow of water. Ordering filter head for return visit and customer is going to purchase a new water filter before we return. Inspected icemaker, and found icemaker was accidentally switched off, causing the icemaker to not make any ice, but probably would not have worked well because the lack of water flowing through the filter head. While inspecting that I had found the ice bin has a crack in it, which will cause a leak into the freezer compartment ordering ice bin for return visit as well Will return once all parts arrive ; ordrng 1 WPW10558424 (Ice bin) and 1 W11172791 (Filter head)"

Per previous diag I was able to access and replace the FC door. I then verified that the door is sealing properly. Job complete

replaced all parts and tested no faults no issues present and checks good