Service History 987 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Laurel, Delaware 19956

Michael E.

Job Details: 10/14/2022

Replaced control board as per previous diagnosis. Tested and lights are now working properly. Additional complaint: water on top of FC gasket and on yoden. I unplugged the condenser fan and tested the yoder after 10 min. I was only getting 3 spots that are warming up. Most of yoden is not warming. Called WPTL Gaskets above and below yoden were sealing properly and no water coming from RC. Unit is unrepairable. WPTL had asked i take pic of yoden moisture but i had already wiped it down while testing yoden temp. I asked CX to take a pic of yoden and to email it to me once it reappears so i cdan send it to WP once they get back with me. Job is complete

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Woodbine, Maryland 21797

Marc M.

Job Details: 10/14/2022

arrived at cx home and when explaining the oow fees cx declined service.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Woodbine, Maryland 21797

Marc M.

Job Details: 10/14/2022

arrived at cx home and when explaining the oow fees cx declined service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Germantown, Maryland 20876

Julian H.

Job Details: 10/14/2022

CX complaint about unit not cooling well on FC & RC inspected temps found Fc 22* RC65* found a frost formation around fan put unit on test mode forced defrost work fan didn't run enclosed by ice remove evap cover & ice formation fan is running fine updated blade & thermistor per svc pointer W10875533A bottom of thermistor sinking in replaced parts from preid MUST WAIT 24 HRS TO SEE UNIT COOLING DOWN

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Germantown, Maryland 20876

Julian H.

Job Details: 10/14/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Germantown, Maryland 20876

Julian H.

Job Details: 10/14/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Norfolk, Virginia 23505

Carl A.

Job Details: 10/13/2022

cx was not aware of us coming and has a new unit coming to them spoke with SX

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Norfolk, Virginia 23505

Carl A.

Job Details: 10/13/2022

cx was not aware of us coming and has a new unit coming to them spoke with SX

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 10/13/2022

"Inspected heater, confirmed orange bushings on it. Ran diag, no errors foud. Replaced heater per sp w11540964. Special project s17304 covers part and labor. Ra a test cycle, the heater worked ok and didn't leak"

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 10/13/2022

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Rockville, Maryland 20853

Israel R.

Job Details: 10/13/2022

Customer complaint unit is making nosies. I tested the unit and the unit is making noises. Replace the turn table and still making noise. I found that the fdamper was making the noise i adjusted the damper and still making noises. The customer stated that they want it quite so if it needs to be removed to be quite they want to do that. Removed damper and unit is now quite and is back to normal operations.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Rockville, Maryland 20853

Israel R.

Job Details: 10/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 10/13/2022

"Replaced Filter hosuing, unit tested several times and water dispenser working ok. no leaks"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 10/13/2022

"Replaced Filter hosuing, unit tested several times and water dispenser working ok. no leaks"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Middletown, Maryland 21769

Ricardo S.

Job Details: 10/13/2022

"Replaced parts, unit tested ok"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Middletown, Maryland 21769

Ricardo S.

Job Details: 10/13/2022

"Replaced parts, unit tested ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Middletown, Maryland 21769

Ricardo S.

Job Details: 10/13/2022

the client inform me that another company was here yesterday and order some parts

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, Virginia 23185

Justin W.

Job Details: 10/13/2022

replaced parts ordered tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near ,

David J.

Job Details: 10/13/2022

"Cx was not home, had office call and she was 30 mins away. Cx is going to have to reschedule"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Sudlersville, Maryland 21668

Alexander W.

Job Details: 10/13/2022

Cx stated unit will not do Anything inspected tested and verified cx complaint Found cx paused cycle and cycle would not resume because she never hit the start button went over use and care guide with cx and showed her unit is functioning as designed job is complete.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 10/13/2022

Cx complained the unit had an error. inspected the unit and found that the drain may be getting hot and stalling mid cycle. Installed new drain pump and tested and it now drains. Job complete

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 10/13/2022

"As per previous visit was able to access unit and with the assistance of CH was able to replace parts, calibrate, and test. Unit now operates as designed no further work needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Conestoga, Pennsylvania 17516

Justin L.

Job Details: 10/13/2022

As per previous visit was able to access unit and replace part. Unit now checks good no further work needed

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 10/13/2022

As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL OVEN

Model MER8700DS1

Near Abingdon, Maryland 21009

Neil H.

Job Details: 10/13/2022

CX COMPLAINT OVEN NOT HEATING/COOKING PROPERLY REPLACED BAKE ELEMENT UNIT TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW4

Near Woodbridge, Virginia 22193

Tanner B.

Job Details: 10/13/2022

Installed new lid and hinges/ hardware. tested unit. Job complete

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW0

Near Alexandria, Virginia 22312

Jason A.

Job Details: 10/13/2022

CX complaint WASHER stops in the mid of a cycle & error code. Found lo flo error & in test wash cold water valve hums but no fill. Valve has voltage & good resistance. Found washer has anti-burst hoses & cold water is blocked. Used CX provided hose & ran test wash again. Good flow & this time unit completed test. Start NORMAL cycle with cold water fill. Unit is advancing. NO LEAKS > JJ

We serviced a

MAYTAG WASHER

Model MVW0565FW2

Near Hyattsville, Maryland 20783

Dustin F.

Job Details: 10/13/2022

"Contacted CX via phone when i didnt get an answer at the door, she stated she forgot to call and reschedule her appointment. Called office and spoke to Sarah they will reach out to CX to reschedule."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Laurel, Maryland 20723

Andrew H.

Job Details: 10/13/2022

"Customers complaint was unit was not dispensing ice. Replaced bin and coupler. Tested, unit now dispenses ice."

We serviced a

JENNAIR COOKTOP

Model JES1750FS2

Near Tappahannock, Virginia 22560

Thomas B.

Job Details: 10/13/2022

Cx complaint unit is not working properly inspected unit removed and replaced the blower motor this did not make it work better still draws the same have to assume it is working as designed informed cx before hand if paper towel test cx wasnt satisfied with this changed out blower same result unit is working as designed cx stated she noticed the blower was smaller than her old one.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 10/13/2022

"cx complaint unit shaking during spin, checked unit found suspension bushing offset from cabinet, reseated bushing, leveled unit, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Baltimore, Maryland 21217

Alexander D.

Job Details: 10/13/2022

"replaced rc ceiling led. tested unit. all lights now working at full brightness, no flickering. unit is now working properly"

We serviced a

WHIRLPOOL DRYER

Model MGDB835DW4

Near Annandale, Virginia 22003

Christian C.

Job Details: 10/13/2022

Cx complaint of a squeeking noise. Inspected unit found idler wheel making noise. Replaced idler wheel. No more noise. Cx paid in full.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Ashburn, Virginia 20148

Demonte S.

Job Details: 10/13/2022

"Installed the Compressor, Drier & Couplers. Pulled Vacuum on the unit. Unit is holding a Vacuum. Filled the unit. Unit is starting to cool. Unit is working as Designed. ; used 1 Wpw10143759 ( Drier) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Ashburn, Virginia 20147

Demonte S.

Job Details: 10/13/2022

Inspected the unit. Found that the cx is saying that the Wash isn't starting a cycle. Ran Service Diagnostics on the unit. No Error Codes on the unit. ( Found Soap Cap from pods under the Feet. Washer isn't sitting level. Removed the Cap.) Ran Service Test on the unit. Unit finished the Service Test. I then started a Normal Cycle with Deep Water Level. Unit started a cycle with no issues. Called Whirlpool Techline Ref #. Went over the load and usage with the cx. Unit is working as Designed. (Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV03

Near Fairfax, Virginia 22031

Christian C.

Job Details: 10/13/2022

Cx complaint IM is not working. Inspected unit rotated motor and it cycles normally. Did not hear water valve turn on. Water valve connection loose. Secured connection to water valve. Cycled IM and it filled with water. Raised front feet so that door closes naturally. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Ashburn, Virginia 20147

Demonte S.

Job Details: 10/13/2022

Installed User Interface. Tested the unit. Unit is working as Designed. ( Cx complaint is some times water will not drain. Factory Drain was removed. Drain pipe is over 6 feet tall. Please see Sd Pictures if any questions. Drain Hose Extension= 285863. Whirlpool Techline Ref. cx will need to change the Drain Pipe. If the cx calls back don't go without parts.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Ashburn, Virginia 20147

Demonte S.

Job Details: 10/13/2022

"Inspected the unit. Found that the cx is saying that the Washer is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F0E7 = Load Detected while trying to run Clean Washer. ( Advised to the cx to no run this cycle with any clothes in the Drum. This is to just clean the Washer.) F8E1 = Long Fill Error. Ran Service Test on the unit. Found that the Hot Water Valve isn't allow the proper Water flow, water is just at a Drip. Installed Water Valve assembly. Tested the unit . No leaks found. Unit is working as Designed. Cx paid by Card. Cx is paid in full."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fairfax, Virginia 22030

Christian C.

Job Details: 10/13/2022

Cx complaint of a clanking noise. Inspected unit found unit unlevel and tub would hit outer panels while in spin. Suspension is good. Leveled unit. Ran dlms calibration. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Baltimore, Maryland 21212

Alexander D.

Job Details: 10/13/2022

"arrived to replace tub, valves, shocks and control. found new tub defective, circle on back is punched out, pic saved. inspected unit to make sure it needs tub. found shipping bolts werent removed and unit unlevel and wobbling. removed shipping bolts. found back left foot is unscrewed as far out as it can go without falling out and wont screw back in. other 3 feet screwed in all the way. leveled unit as best as i could, had to put shims under back right foot. ran test cycle and it completed properly, no shaking. unit is now working properly. if unit needs anymore service while its in this closet we will need a 2 tech for pretty much anything it would need. closet is too small and have to stack dryer on top of washer to disconnect it and pull it out before washer can be pulled out."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 10/13/2022

"Replaced door and resetted power. Compressor and fans started, dispensers worked ok and no leaks. Tray and screws not needed since the came with new door"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 10/13/2022

CX COMPLAINT UNIT SAYS CLOSE LID AND LATCH NOT LOCKING REPLACED THE LATCH UNIT TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 10/13/2022

CX COMPLAINT UNIT SAYS CLOSE LID AND LATCH NOT LOCKING REPLACED THE LATCH UNIT TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, Virginia 22026

Carl R.

Job Details: 10/13/2022

"Cx complaint is, Not Cooling - Both Sections - Side by Side Refrigeratorfoind unit unplugged. Pulled unit and removed cover. Removed fan motor from shroud. Removed original fan motor and installed new fan motor. Plugged unit in, fan motor is working. Unit working properly."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS08

Near Ashland, Virginia 23005

Jerod R.

Job Details: 10/13/2022

replaced ordered parts and tested unit is now fully functional and working as designed

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Myrtle Beach, South Carolina 29588

Jason T.

Job Details: 10/13/2022

"Installed control and drive motor, calibrated and tested unit...working as designed. Charging for the labor only : $150.00 (PAID IN FULL credit card"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Wilmington, Delaware 19808

Alexander W.

Job Details: 10/13/2022

"Cx stated drawer is falling apart inspected tested and verified cx complaint installed new drawer and tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fairfax Station, Virginia 22039

Richard B.

Job Details: 10/13/2022

"CX complant. No water through door. Prior diagnosis found unit needs a door. Installed door using all existing components , seperator , Ui , mullion strip , gaskets , dispenser parts , paddels , drip tray and closer components . Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bethesda, Maryland 20816

Roberto I.

Job Details: 10/13/2022

"Inspected heater, confirmed orange bushing on it. Ran diag, no errors found. Replaced heater per sp w11540964. Special project s17304 covers part and labor. Ran a test cycle, the heater worked ok and didn't leak."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Midlothian, Virginia 23112

John P.

Job Details: 10/13/2022

"CX complaint unit not making ice, checked unit found wire separated at bottom of door. Quoted CX:LW11037733 $707.23$110 labor$15 shipping$42.43 tax"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Centreville, Maryland 21617

Andrew W.

Job Details: 10/13/2022

"Per prior diagnosis, replaced ice maker. tested ice maker functions in 120 service test and got a PA pass code. called water to the ice tray to start a batch of ice and power cycled the unit. unit is working as designed. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 10/13/2022

Cx complained the unit would not stop dispensing water and of cooling. Installed new ui and control and set unit to factory settigns. The unit was cooling prior to install and the dispenser works as designed. Set unit to factory settings. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near Wilmington, Delaware 19809

Alexander W.

Job Details: 10/13/2022

"Cx stated unit not making ice inspected and verified cx complaint found ice maker is getting voltage but not doing anything replaced with pre-id ice maker tested unit, ice maker is now operating as designed job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Pikesville, Maryland 21208

Keith H.

Job Details: 10/13/2022

defrosted evap replaced thermistor. unit should be good

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HB04

Near Myrtle Beach, South Carolina 29572

Jason T.

Job Details: 10/13/2022

Predignosed job. Cx recieved parts the machine was tested before installation of new part verified improper functions replace sensor magnetron and cooling fan...working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS02

Near Pikesville, Maryland 21208

Keith H.

Job Details: 10/13/2022

cx complaint is intermittent leaks inspecte dunit foudn frost buildup on on right side of freezer near rails. i cleared forst and made sure door is closing cx will keep an eye on it and call back if needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Rock Hall, Maryland 21661

Andrew W.

Job Details: 10/13/2022

"Per prior tech's diag, replaced fc door and badge. re heated and sealed the gaskets on the new door to the unit cabinet. unit is working as designed. job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesterfield, Virginia 23832

John P.

Job Details: 10/13/2022

Installed heater per pointer tested working as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Little River, South Carolina 29566

Jason T.

Job Details: 10/13/2022

"Installed parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Indian Head, Maryland 20640

Robert A.

Job Details: 10/13/2022

"Cx complaint that the unit is not spinning to wring out the clothes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The unit did not spin or agitate, I checked underneath and found the belt came out of place. There was also a random extra screw behind the shield near the belt and clutch. I returned the belt to it's proper place and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Prince Frederick, Maryland 20678

David J.

Job Details: 10/13/2022

"CX complaint no power to unit at all. Inspected unit and had nothing on UI removed kickplate and tested voltage at terminal block and had 124 V AC going to terminal block when pressed on the white wire the unit powered on found the screw that holds power wire was not tight all the way causing not a good contact for power. retightened, screw and unit was not working. Pulled unit out and removed old heating element and replaced with new stainless steel heating element. play seen it back under counter tested unit. Found no leaks and unit working as it should. JOB COMPLETE"

We serviced a

KITCHENAID COOKTOP

Model KGCD807XBL01

Near Clinton, Maryland 20735

David J.

Job Details: 10/13/2022

CX complaint fan switch needs to be replaced. Knob was broken that turn switch and customer was using pliers to turn the fan off and on which finally took the shaft from switch down to nothing removed cooktop and glass and replaced switch. Reinstalled cooktop turned on gas and plugged in power. Tested all functions of unit and everything is working as it should. Customer is going to purchase a knob to make sure that this does not happen again. unit is now working as intended. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS2

Near Little River, South Carolina 29566

Jason T.

Job Details: 10/13/2022

"Cx complaint: Unit too hot to the touch, per cx stated that a family member was using the cooktop while baking at 350 degrees, this caused a burn across the fingers on her left hand, this is very upsetting per cx. tested all surface temps : surface burner knob at 115 degrees, max temp at 135 degrees, oven door handle 95 degrees max temp at 115 degrees, UL information states : Plastic or plastic coated metal, Knob and Handle 167 degrees is a normal max surface temp, bare or painted metal 152 degrees, called tech line and spoke with Chris, also spoke with Michael @ Whirlpool Safety. Cx will be contacted in reference to the unit, cx agreed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Conway, South Carolina 29526

Jason T.

Job Details: 10/13/2022

"Cx complaint, no freezer led light, installed module to complete the repair...verified all unit functions for proper operation, working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 10/13/2022

REPLACED THE HEATING ELEMENT PER SP UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Ashburn, Virginia 20148

Daniel J.

Job Details: 10/13/2022

customer rear drum seal coming off removed and reglued drum seal

We serviced a

MAYTAG DRYER

Model MGDX655DW2

Near Bel Air, Maryland 21014

Neil H.

Job Details: 10/13/2022

REPLACED ALL ORDERED PARTS UNIT TESTED GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS02

Near Alexandria, Virginia 22306

Lloyd B.

Job Details: 10/13/2022

Cx complained the unit did not make ice. Installed new ice maker but could not test because there is a leak at the rear when the water is turned on. Cx called plumber. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Bel Air, Maryland 21015

Neil H.

Job Details: 10/13/2022

ARRIVED CX HAS UNIT IN CORNER OF THE KITCHEN TOOK PHOTOS CX SAID UNIT SPARKING AND CAUGHT FIRE AND CX DOESN'T WANT ANY PARTS ORDERED AND HE WILL CALL WHIRLPOOL IN THE MORNING BECAUSE THEY DON'T WANT UNIT FIXED THEY WANT THE UNIT REPLACED AND I EXPLAINED CALLING WHIRLPOOL CUSTOMER CARE AND THEY HANDLE REPLACEMENTS SO JOB DONE. TOOK PICS OF UNIT AND ALL PARTS CX POINTED OUT WHERE SPARKING AND BURNING

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Glen Allen, Virginia 23060

Jerod R.

Job Details: 10/13/2022

"cx complaining left door not closing properly , advised left door is the first door to be closed if not it can damage gaskets and not properly close"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, District of Columbia

Samuel R.

Job Details: 10/13/2022

cx complaint unit is leaking.inspected unt and found no water marks near unit.ran service test and go no leaks.checked door gasket and gasket is good.unit is working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, District of Columbia

Samuel R.

Job Details: 10/13/2022

cx complaint unit is leaking.inspected unt and found no water marks near unit.ran service test and go no leaks.checked door gasket and gasket is good.unit is working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, District of Columbia

Samuel R.

Job Details: 10/13/2022

cx complaint unit is leaking.inspected unt and found no water marks near unit.ran service test and go no leaks.checked door gasket and gasket is good.unit is working properly

We serviced a

WHIRLPOOL OVEN

Model KEBU107

Near Great Falls, Virginia 22066

Christian C.

Job Details: 10/13/2022

Installed appliance manager and oven sensor for upper oven. Tested both ovens they are heating. Fans turn off when not in use. Cx paid for labor.

We serviced a

WHIRLPOOL OVEN

Model KEBU107

Near Great Falls, Virginia 22066

Christian C.

Job Details: 10/13/2022

Installed appliance manager and oven sensor for upper oven. Tested both ovens they are heating. Fans turn off when not in use. Cx paid for labor.

We serviced a

WHIRLPOOL OVEN

Model KEBU107

Near Great Falls, Virginia 22066

Christian C.

Job Details: 10/13/2022

Installed appliance manager and oven sensor for upper oven. Tested both ovens they are heating. Fans turn off when not in use. Cx paid for labor.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Middle River, Maryland 21220

Alexander D.

Job Details: 10/13/2022

replaced suspension. ran calibration and autotest. unit is now working properly

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Middle River, Maryland 21220

Alexander D.

Job Details: 10/13/2022

replaced suspension. ran calibration and autotest. unit is now working properly

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Middle River, Maryland 21220

Alexander D.

Job Details: 10/13/2022

replaced suspension. ran calibration and autotest. unit is now working properly

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Alexandria, Virginia 22301

Lloyd B.

Job Details: 10/13/2022

Cx complained the units door was falling apart. Inspected the unit and found the handle fell off and the glue was coming off of the door glass. I was able to put the door back together. Job complete

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEP8

Near Alexandria, Virginia 22305

Lloyd B.

Job Details: 10/13/2022

"Cx complained the unit made noise. Inspected the unit and found in step 121 of diagnostics, the damper opening and closing was noisy. Installed new damper and there is no longer noise. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Vienna, Virginia 22182

Christian C.

Job Details: 10/13/2022

"Cx complaint unit is leaking oil. Inspected unit found that the lower grease trap had some debris as well. If cx calls back order W10837738-lower plenum, and W10837737-lower plenum access panel."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near La Plata, Maryland 20646

Robert A.

Job Details: 10/13/2022

Cx complaint that the unit is still leaking on to the drip pan. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no evidence of leaking. I looked under the unit and the leak residue is coming from the right side. I removed the top and look inside the cabinet and there is an accumulation of residue on the inside of the cabinet walls. The slow leak is coming from the dispenser assembly. I replaced the dispenser assembly and tested the unit for the cx. The unit is working as designed.

We serviced a

JENNAIR MICROWAVE

Model JMW2430DP00

Near Arlington, Virginia 22205

Jason A.

Job Details: 10/13/2022

CX complaint MW+O F2E1 error code. Error code is persistent. Cleared error code. Replace console & test MW & O functions work. Checked & no error returned > JJ

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Manassas, Virginia 20112

Tanner B.

Job Details: 10/13/2022

Replaced grates .. the grates were warped / cracked. unsafe for cookware .n

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Berryville, Virginia 22611

Ezra M.

Job Details: 10/13/2022

"used vent test kit. airflow blocked. disconnected vent from dryer, airflow test passed. verified vent inside clear. reconnected, tested again, still failed. unit vents to roof. advised cust will have to contact hvac company or builder."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Dumfries, Virginia 22026

Carl R.

Job Details: 10/13/2022

"Cc complaint is, No Power - Not Operating - Top Load Washer. Found unit unplugged, plugged unit back in. Unitis getting 120.vac. looked at resistance on power wire. Power wire has normal resistance. No green light showing on control board. Removed lid and screws. Replaced control board. Unit working properly. No other parts needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Nottingham, Maryland 21236

Justin S.

Job Details: 10/13/2022

replaced the door and tested. the cx says the water is now dispensing straight down and is stopping when released and not dripping like the original kept doing. the unit is now good

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Fairfax, Virginia 22030

Richard B.

Job Details: 10/13/2022

"CX complant. Start button dosent work all the time. Inspected unit and found start button not responding even after cycling power to unit. Replaced console and tested unit multiple times with CX . Unit is working as designed, Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Winchester, Virginia 22603

Ezra M.

Job Details: 10/13/2022

blower reel detached from motor shaft .reatched verified secure operating correctly . .

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Winchester, Virginia 22603

Ezra M.

Job Details: 10/13/2022

blower reel detached from motor shaft .reatched verified secure operating correctly . .

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Fort Washington, Maryland 20744

Shawn D.

Job Details: 10/13/2022

cx complaint unti leaked into basement. inspected unit and looked at heater and it rotted out both side snapped pic. i replaced heater and tested no more leaks. this is still covered by kitchenaid under Special Project code S17304 and instructed cx to contact kitchen aid for the damages done to the house. unit is good

We serviced a

WHIRLPOOL WASHER

Model GHW9160PW1

Near Washington, District of Columbia 20018

Mitchell H.

Job Details: 10/13/2022

cx complaint unit showing f11. got to unit with second tech and pulled mcu out and tested with new one. still same issue. second tech had to leave so put all back together then started a normal diag. not even 2 mins into the test cycle the main control started buzzing and whole unit went dead. main control is clearly the issue here. part is no longer available. cx is very upset as last tech said he couldnt diag it cause it was stacked. so i charged cx the service call and 2nd tech fee as cory did help me with the job. but am not charging labor to help with cx frustration. moving on and job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bowie, Maryland 20715

Shane B.

Job Details: 10/13/2022

installed control board and ran service cycle and calibation. unitis working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Stone Ridge, Virginia 20105

Daniel J.

Job Details: 10/13/2022

per notes installed ui and console ran diag completed with no errros used console ui

We serviced a

JENNAIR OVEN

Model JJW3430DS00

Near Laurel, Maryland 20723

Andrew H.

Job Details: 10/13/2022

Cx cancel job at door

We serviced a

WHIRLPOOL FREEZER

Model WRF990SLAM02

Near Manassas, Virginia 20112

Tanner B.

Job Details: 10/13/2022

"Installed new compressor , ff evap w/ housing and filter drier. flushed w/ nitrogen and vac unit down . Refilled unit w/ 5.5oz134a.. Aloow 24hrs to cool"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Manassas Park, Virginia 20111

Tanner B.

Job Details: 10/13/2022

Installed new im and tested unit. Allow 12-24hrs to make . Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 10/13/2022

"replaced element, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, Maryland 20852

Israel R.

Job Details: 10/13/2022

Installed valve and tube and the unit is dispen sing fine is not leaking and is not splashing. Unit is back to normal operations.

Contact Us

About Us