We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Windsor, PA 17366
Drew B.
Job Details: 06/03/2022
replaced all parts defrosted unit and verfied operations and checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Boykins, VA 23827
Zachery R.
Job Details: 06/03/2022
"cx comlaint unit not cooling, checked temps, fc at 18 degrees, rc at 65. frost build up on evap, cleared frost build with steamer. fc fan is unresponsive, heater reading open, also thermistor out of range. replaced thermistor and evap fan motor, advised cx do not load unit with a lot of product due to unit not working efficiently. ordering control and heater to complete repair.; ordrng 1 W11546610 (heater) and 1 W11546690 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Yorktown, VA 23692
Lucas R.
Job Details: 06/02/2022
"cx complaint no operation, checked unit found u.i harness not fully seated to u.i, reseated harness, tested, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Fairfax, VA 22031
Jason A.
Job Details: 06/02/2022
CX complaint FRIGE makes ice but not dispensing. Install parts & test ice cubed / crushed & water dispenses. Ice door closes. Select max ice > JJ
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM0
Near McLean, VA 22102
Christian C.
Job Details: 06/02/2022
Removed unit found drain hose not connected. Secured drain hose tested unit twice while still out of counter top and twice when back in. No more leaks. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/02/2022
"cx complaint the unit is leaking out of the front. checked the unit and found no signs of leaks from the vent motor, dispenser, spray arm, vzlve, sump and pump, drain pump, etc. ran unit and i could not get it to leak. checked foor gasket and it is worn out and warped on the bottom. replaced ghe gasket. advised cx to monitor the unit and to call us back if any leaks persists. cx agreed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GBL0
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 06/02/2022
"Cx complaint the upper rack is hanging, the unit is not draining.Inspected upper rack, found left adjuster broken. Ran diag, found 6-4 and 8-2 errors. The unit didn't drain. Removed drain pump, found it vibrating without spinning. Replaced drain pump using v/s part. the unit drained ok, cleared errors. Orderring adjuster WPW10546503. Collected 253.61 with check # 1180, balance due 110; ordrng 1 W10876537 (drain pump (RI van stock)) and 1 WPW10546503 (adjuster), used 1 W10876537 (drain pump) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Grimesland, NC 27837
Ronnie B.
Job Details: 06/02/2022
"removed and repalced console, tested, unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21702
Brian R.
Job Details: 06/02/2022
cx complaint is she doesnt think unit is drying like it did before repair. tested and checked unit. found dark spot on element and 1 of the plugs lose. replaced element and crimped plug to make tighter and checked unit again. unit heats well as well as had her check and unit checks again. she will try a few loads and see how unit does. she does use quick wash most of the time. explained that times are cut short as its a quick wash. cx will try and see how it does and will call back if needed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21703
Brian R.
Job Details: 06/02/2022
cx complaint is unit is not running or cleaning like it should and keeps flashing. found codes F7E1 single speed motor failure F10E2 vent motor electrical problem F9E1 draining issue. tested and ran unit. unit would noit fill just buzzes a bit then shuts down and beeps. unit just flashes the F7E1 code for draining. unit also has not had updated element. will order parts needed and office will schedule.; ordrng 1 W11611303 (Harness) and 1 W11416460 (Vent Fan) and 1 W11416362 (Drain Pump) and 1 W11537778 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Falls Church, VA 22042
Jason A.
Job Details: 06/02/2022
CX complaint FRIGE not cooling after last service. Check voltage at outlet. Good polarity 122VAC. Compressor started. Pulled evap cover & checked compressor resistance. Motor start clicks after unplugging & got 10A with a clamp meter. Replaced motor start device. Called TL 7733795069. 2CountSealSyst > JJ; ordrng 1 2CountSealSyst (2CountSealSyst) and 1 W11209866 (compressor kit) and 1 W10143759 (UV drier) and 1 W10913906 (coupler)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/02/2022
last vist found unit leaking from right side of the heater element gasket failed replaced ran diag no errors or leaks ran quick wash no leaks present
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Glen Allen, VA 23060
Jerod R.
Job Details: 06/02/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Clayton, DE 19938
Alexander W.
Job Details: 06/02/2022
"CX stated washer basket was seperating from tub. inspected tested and verified cx complaint installed parts per previous diag and also found unit had defective actuator installed new actuator from VS and tested unit, unit is now operating as desgined job is complete.; ordrng 1 W10913953 (actuator), used 1 W10913953 (actuator) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23518
Carl A.
Job Details: 06/02/2022
reordering basket as inside of basket the porcen has a big gouge in it; ordrng 1 W10780045 (suspension) and 1 W10554251 (spin basket) and 2 labors
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM01
Near New Kent, VA 23124
Gill G.
Job Details: 06/02/2022
verified cx complaint of unit having noise coming from freezer fan motor. found top third of evap not defrosted and ice reaching fan blade. called techline and spoke with Andrew 7733786100. ran a few tests and was advised that unit may have a weak fan motor. advised to replace fan motor with bimetal. ordered fan motor. collected for total.; ordrng 1 W11032800 (motor-evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Spotsylvania Courthouse, VA 22553
Eric F.
Job Details: 06/02/2022
"Installed brackets, cleared drain line, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Reisterstown, MD 21136
Shane M.
Job Details: 06/02/2022
"cx complaint the unit isnt dispensing ice or water. found service pointer for deli board issues. took board apart, found no signs of leakage or damage. put unit into test mode. took unit out of test mode. unit now dispenses ice & water. gave cx a quote for deli board if issue comes back W11048823 165.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Stafford, VA 22554
Tanner B.
Job Details: 06/02/2022
"CX Concern the unit would work for a few days then stop cooling.. intermittenly working. i found the unit running when i arrived and had some pop sicles in FC . they werent fully fozen, atleast not all of them .. the fc fan , condensor fan , compressor was running at .87amps .. cx stated when unit wasnt working he could hear a click from back of unit . at this moment the units compressor started and was running .. replaced the start relay and units FC thermistor to see if it makes a difference . the thermistor was ok . ordering compressor; ordrng 1 WPW10507886 (compressor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA
Near Towson, MD 21204
Shane M.
Job Details: 06/02/2022
unit is oow but cx stating she has extended warranty. tried to wait for proper info but taking way too long.
We serviced a
MAYTAG DRYER
Model MED7100DC1
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/02/2022
"Installed control and idler pulley, tested all unit functions for proper operation, cycle temperature tested at 145 degrees...working as designed. Charging for the labor only : 56.56 verified with dispatch. (Paid in full check # 1929)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Baltimore, MD 21207
Shane M.
Job Details: 06/02/2022
cx complaint the unit isnt getting hot in oven or cooktop isnt working. pulled unit out & found no gas to unit. cx needs a plumber.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/02/2022
"Cx complaint, will not finish a wash cycle, wet clothes at the end of the cycle, error codes : F3-E1 pressure switch failure F0-E5 off balance load detected. Verified transducer control failure during manual test, also found wash plate and drive hub stripped out from the support shaft. Repair estimate total : 672.79 cx declined the repair, charging for the service call only : 120.00 (paid in full check # 2938) advised cx repair estimate is valid for 30 days, cx agreed.; ordrng 1 W11116592 (Control) and 1 W10902814 (Wash Plate) and 1 W10528947 (Drive hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Woodlawn, MD 21244
Keith H.
Job Details: 06/02/2022
cx complaint is entire unit warm/near hot. inpsected unit and foudn fans running but not compressor. heard the start relay activating but compressor jus hums and shuts off will need new comrpessor by ss tech 2 count job; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Sterling, VA 20166
Ezra M.
Job Details: 06/02/2022
"errors f5e1 and f5e2 and f5e3. lid latch failed in locked position with lid open. lid not closing, latch will not unlock. unit will need lid latch and control.; ordrng 1 WPW10482836 (latch) and 1 W11502823 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arnold, MD 21012
Israel R.
Job Details: 06/02/2022
Got to the unit and the panel looked good but the custoemr pointed out a dant on the right lower conrner. IS dented. Reordering panel. Call customer when part is available.; ordrng 1 W11416792 (Panel)
We serviced a
MAYTAG DRYER
Model WED4815EW1
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/02/2022
unit not heating removed build up in vent duct found thermastat open replaced tested and now heating thermastat was replaced 8/9/21 with in a year charged diag with first call compete paid by cc
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Baltimore, MD 21210
Milton J.
Job Details: 06/02/2022
CX complaint unit leaking into basement and door falling. Installed new Pump & Motor and Friction Sleeves. Tested unit checking for leaks with none found. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/02/2022
"installed new drain tube , tested unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21239
Milton J.
Job Details: 06/02/2022
Complaint doors not aligned. Inspected and found the RC door was sitting a little below the FC door and the top of the RC door was a little more pushed out then the FC door. Adjusted the RC door to raise and match the FC door. That also pulled in the top of the RC door. CX was also unhappy with the way the door hinge looks and is exposed and I explained to the CX that unfortunatly that's the way this unit is designed to look and there wasn't a part or adjustment to change the look. Unit is now cosmeticly pleasing. -MJrob
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Bel Air, MD 21014
Neil H.
Job Details: 06/02/2022
UNIT RUNNING BUT WHEN THE UNIT IS FIRST STARTED IT BLINKS ALL LIGHTS BUT RUNS NEW CONTROL NEEDED.; ordrng 1 W11608056 (Whirlpool Washer Control Board)
We serviced a
WHIRLPOOL WASHER
Model MHW3000BW0
Near McLean, VA 22101
Eric W.
Job Details: 06/02/2022
installed new bellow and tested no leaks
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Arlington, VA 22207
Jason A.
Job Details: 06/02/2022
CX complaint DW leak. Replaced sump assym & seal. Ran test wash. NO LEAK > JJ
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/02/2022
dryer not starting cycles removd back panel thermal fuse open replaced tested starting and heating now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23228
Jerod R.
Job Details: 06/02/2022
tested unit found unit had taste coming from filter ordered filter as filter is defective; ordrng 1 EDR1RXD1 (water filter)
We serviced a
JENNAIR RANGE
Model JGRP436WP00
Near Reston, VA 20191
Richard B.
Job Details: 06/02/2022
"CX complant, Console dead Prior diagnosis found console not responding. Installed new console and tested unit after setting model number and CX preferences, leveled unit to countertop height. . Job completed, RB"
We serviced a
MAYTAG DISHWASHER
Model MDB6949SDH0
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/02/2022
"Cx complaint, water leaks from the bottom of the tub, ran factory diagnostic test, error codes : F6-E4 float switch failure F8-E2 drain pump issue. Tested all circuits, found intermittent contact within the float switch. Repair estimate total : 269.11 (paid in full check # 5594) installed float switch from truck stock, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 WPW10195039 (Float switch), used 1 WPW10195039 (Float switch) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Odenton, MD 21113
Kevin P.
Job Details: 06/02/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit has on 2 occasions had frost build up on the left side of the freezer and once cx made sure the door closed properly the frosted dissipated and cleared up on its own. i explained to cx the frost is caused by the door not closing properly and showed cx how easy it is to not fully close the door, cx understands the explaination and will be more vigilant in making sure the freezer is closed properly. job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBW01
Near Lebanon, PA 17042
Justin L.
Job Details: 06/02/2022
"cx complaint unit not making ice. was able to access unit and ran test 56 and got code E5 timed ice. checked both evapo frost patterns and found fresh food evap pan cracked in half. ohmed out all thermistors at control board p7-1 to p7-2 6.142k Ohms p5-1 to p5-2 4.8k Ohms p5-3 to p5-4 7.7kOhms p8-1 to p8-2 5,632 k p8-3 to p8-4 7.3k Ohms. Verified all fans in test 3. Ran 57 icemaker went through harvest and 46 ice maker filled. Will need drip pan and ice maker for repair. quoted cx and collected service call only as of now no further work needed"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Yorktown, VA 23692
Lucas R.
Job Details: 06/02/2022
"cx complaint unit not completing cycle, checked unit found f8e1 long fill code, hot water solenoid not fully opening, cold valve allowing water through with no power supplied, thermistor oor at .3 ohms, replaced valve, calibrated, tested, unit working as designed.; ordrng 1 W11165546 (valve), used 1 W11165546 (valve) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZQ2
Near Harrisburg, PA
Fred G.
Job Details: 06/02/2022
cx complaint unit is leaking from under unit. inspected unit and found the water valve is leaking from its body. qouted cx for full repair of 362.02 and cx approved repair. installed water valve with preID part and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP350PAAW4
Near Williamsport, MD 21795
Andrew S.
Job Details: 06/02/2022
Cx complaint is tha tthe hose is leaking at the sink. Upon arrival I found that the portable dishwasher coupler is leaking at the sink. I quoted the cx for the cost of replacing the hose and cx paid in full. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10842407 (Fill/ Drain hose)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Manheim, PA 17545
Justin L.
Job Details: 06/02/2022
cx complaint unit not starting or progressing cycles. was able to access unit and verify m&s and pop. Entered diagnostic and found f7e1. Ran diagnostic test and unit filled with good pressure and correct temps and drained but during the draining process the stand pipe backfilled and covered the flloor with water. Cx will need to have a plumber come out and correct issue before we can return with parts for repair. Ordering the parts for repair and after cx contacts us and we have them office will need to set return; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W11590868 (lower harness)
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS1
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/02/2022
"Cx complaint, no ice production, ran factory diagnostic test, verified vac voltages, found recirculation pump grinding during manual load test, inlet valve solenoid shorted. Repair estimate total : 499 26 cx approved the repair, charging for the service call, part-shipping-tax : 389.26 (paid in full credit card REF # 4393597890) due upon return visit : 110.00...dispatch will call to schedule a return visit.; ordrng 1 W11542867 (Recirculation Pump)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/02/2022
arrived to a home that google maps took me and found the street only had single digit house number. tried house number 9 with no luck. called office and found the cx did not answer their phone. waiting 10 mins with no response back. moved on.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hampton, VA 23669
Lucas R.
Job Details: 06/02/2022
"cx complaint unit not agitating, checked unit found agitator not seating to washplate, worn teeth on both washplate and agitator, replaced washplate, and calibrated, ordering agitator, please ship removable agitator directly to cx.; ordrng 1 W11395428 (agitator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Disputanta, VA 23842
Chris B.
Job Details: 06/02/2022
cx denied service stated they have ext warranty
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Carlisle, PA 17013
Fred G.
Job Details: 06/02/2022
"cx complaint unit wont spin or agitate. inspected unit and entered it into diag and found error codes f5e3, f7e1, f0e2. cleared codes and ran unit through a auto test and found when unit went into a spin cycle the basket spun very slow. and i got a f7e1 error code back. lifted unit and found 9.5 ohms and 4.8 ohms on the motor windings. also found the unit is getting 120.5vac to motor. but it wont spin the wash i found the pulley on the motor to be loose, also found belt to be worn and splutch was also worn due to the belt. ordering 1 (W11283592), 1 (W11395618), 1 (WPW10006384); ordrng 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Great Falls, VA 22066
Christian C.
Job Details: 06/02/2022
Cx complaint of a grinding noise and unit will not drain. Inspected unit found basket half full with water. Plugged in unit and just hear drain pump making a grinding noise. Quoted cx and they will not be going through with repair. Collected for service call.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Leesburg, VA 20176
Ricky E.
Job Details: 06/02/2022
"customer stated that the right side door gasket ripped.. verified issue, unit cwill need the right side ff door gasket...; ordrng 1 W10830046 (gasket-fip)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rockville, MD 20854
Julian H.
Job Details: 06/02/2022
CX complaint about unit making a lots of noises when cycle is on noticed that drum has a large gap on between top and frame when push drum down it barely bounces test mode made me found a friction noise on transmission need parts 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11454741 (gearcase) and 1 W10780045 (suspension) and 1 2COUNTS (GEARCASE REPLACEMENT)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Silver Spring, MD 20904
Israel R.
Job Details: 06/02/2022
heating element - sp w11540964 - special project s17304. Customer stated they got the an email to replace the element. Got to the unit and the element is already leaking. Took picrture the leak was small and stained the floor but is not damaged. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Wyoming, DE 19934
Frederick R.
Job Details: 06/02/2022
CX complaint is WM leaking. Inspected unit and verified complaint. Found cold water side of valve broken off. Replaced valve assy from pre-id. After repair I retested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Rockville, MD 20852
Julian H.
Job Details: 06/02/2022
BRAND NEW HOME NOT OCCUPIED YETGOT HERE found console deformed due materials open console couldnt find anything else that is causing deformation all other components are fine defect on console brand new home; ordrng 1 W11095591 (console)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/02/2022
"Arrived on site, per cx request to cancel the service."
We serviced a
WHIRLPOOL FREEZER
Model KBFS22EWMS4
Near Falls Church, VA 22043
Jason A.
Job Details: 06/02/2022
S38253 CX complaint FRIGE water leaks from ice build up on FC floor. Cleared all ice & replaced drain tube with ptrap. Poured hot water to test good drain > JJ
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Charles Town, WV 25414
Danny R.
Job Details: 06/02/2022
found connection at touch panel loose reseated checksok
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Silver Spring, MD 20901
Roberto I.
Job Details: 06/02/2022
"CX complaint vibration during spin.Ran test mode, found no errors. Ran a test cycle and then spin on manual. The unit didn't vibrate and worked as designed. suspension tested ok. I was unable to replicate any issue"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/02/2022
"Installed new control and ui .. recalibrated unit and found unit not wanting to spin.. ran diag and unit worked but same issue at spin.. fascia just beeping when trying to start / not locking .. unit needsd new lid lock , also found faulty gearcase .. unit needs gearcase, lid lock and clutches; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10810403 (lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/02/2022
"7733791425 - techline 7733646563 wpl trade .. unrepaiable unit. installed new rc bottom hine and found lower frame tweaked where door will not sit properly, causing heavy condensation in rc.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Fairfax, VA 22031
Jason A.
Job Details: 06/02/2022
CX complaint DW has water remaining at end of cycle. CX is using heated dry + hi temp wash. No rinse aid. Checked hi loop. CX will use rinse aid & affresh as needed > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Leesburg, VA 20176
Ricky E.
Job Details: 06/02/2022
"customer stated that the rightside ff door wasnt sealing and was torn... verified issue and replaced the gasket, heated the gasket so it would seal to the cab and heated the other gaskets because they began to hardend.. unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/02/2022
Inspected the unit. Found that the cx is saying that the Dryer has no sound. Checked the voltage to the unit. L1 to N = 121.5 Volts. L2 to N = 121.7 Volts. L1 to L2 = 244.3 Volts. Checked the Console. Console is fully connected to the Control / Console. Installed new Console. Tested the unit. Console now has sound. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Ocean City, MD 21842
Michael E.
Job Details: 06/02/2022
"CX complaint: no cool. Tested and verified comp;laint. No frost pattern on evap. Amp draw was at 0.4, 0.4. Ordering evap, coupler, and dye drier per TF. 60 month warranty on SS repairs. Cannot reschedule due to SS tech needed and 2 count.; ordrng 1 W10143759 (drier (service)) and 1 W10836706 (evaporator) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Chester, VA 23836
Chris B.
Job Details: 06/02/2022
replaced wave giudes tested unit working as desighned
We serviced a
ADMIRAL RANGE
Model 12345
Near Annapolis, MD 21401
Shane B.
Job Details: 06/02/2022
installed part.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Edgewater, MD 21037
Shane B.
Job Details: 06/02/2022
"complaint is unit not washing, only fill and drain. found F4E3 F7E1 ran cycle. unit filled did not wash. control sendign 115vac. harness is good. replaced sump tested unit. working as designed."
We serviced a
ROPER DRYER
Model RED4640YQ0
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/02/2022
"cx complaint unit not heating checked unit found no heat , uninstalled and disassembled found all safety checked good , heating element also checked good , found element is not getting proper 120 vac from motor side . unit will need new motor for repair also ordering timer just in case will return whats not needed . tryed to reach out to parts warehouse to reschedule , phone doesnt have any service at cx house advised cx that office will be reaching out once my notes go threw .; ordrng 1 279827 (motor) and 1 W11043389 (timer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Bethesda, MD 20814
Roberto I.
Job Details: 06/02/2022
"Cx complaint washer not starting.Unable to ran test mode since the know on the console didn't respond. Resetted power but didn't work anyway. Removed console, led light on control ON (good) Inspected console harness and connection. Resetted power once again and the console responded to disgnostic. Found F2E1, F5E1 and F9E1 errors. The unit seems to be working now, the lid locks and the cycle starts normally. Advised cx that is the problem comes back, the washer needs a new console but the part is NLA. Colected 120"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/02/2022
"CX concerns are that during opperation the unit powered off completly. The issue happened 1 time 2-3 weeks ago. When I arrived at the home , I found that the tuni is currantly opperating as designed. I was able to inspect the UI harness connection as well as the control board on the side and the juntion box. I found all connection to be secure. I then preheated the oven to 350 and opperated the Microwave. I found the utni to be opperating as designed. i informed CX that if issues happen again , she is ton turn the breaker off and call back for service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Arlington, VA 22207
Lloyd B.
Job Details: 06/02/2022
"Cx complained the uint did not cool on the rc side. Inspected the unit and found that there was heavy frost on the rc evap and cover. Removed ice and put thermistor in a cup of ice water and the resistance at the control p8 1-2 is 1.412 which is way out of range. Spoke with tech support and they suggest changing the user interface (per pointer) cover, thermistor and insualtion. Mentioned to cx. SR7733792607; ordrng 1 W10316760 (thermistor 56.15) and 1 W11340158 (user interface)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waldorf, MD 20601
Robert A.
Job Details: 06/02/2022
Cx complaint that the unit is not filling with water. I inspected the unit and confirmed the complaint. I found the water to the unit is turned on but the float switch cap was stuck in the elevated position. I correct the float switch cap's position and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model KCGS556ESS
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/02/2022
"tphlips@phillipssales.com it apears the wrong part was ordered, must order W11246765. cx would like soonest appointment available due to extended wait and mistake please.; ordrng 1 W11246765 (igntr-surf)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Chesterfield, VA 23832
Chris B.
Job Details: 06/02/2022
replaced heater elm tested unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model KRFC300EBS05
Near Rockville, MD 20852
Roberto I.
Job Details: 06/02/2022
"Cx complaint frost in the freezer.Inspected freezer, found door gasket not sealing on the right top corner, right track covered by frost and hard to slide. Removed all frost and lubricated track using grease from v/s. Formed gasket with heat. Door tested ok and geasked sealed fine all around.; ordrng 1 wp542638 (grease (RI van stock)), used 1 wp542638 (grease) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Takoma Park, MD 20912
Israel R.
Job Details: 06/02/2022
Installed new door seal. Unit back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/02/2022
"cx complaint the unit is not making ice. checked the unit and found that the ice maker had an error cde e2. therefore, the unit needs a new ice maker. went ahead and repalced the ice maker and testdd the unit. unit is running as designed. passed test 57, 45, and 36."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boonsboro, MD 21713
Andrew S.
Job Details: 06/02/2022
Per SP w11540964 I was able to access and replace the heating element. I then tested the unit and found that it is functioning as intedned without any leaks. Job complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Hampton, VA 23669
Lucas R.
Job Details: 06/02/2022
"cx complaint hood light not shutting off, checked unit found triacs on control sending constant power to light, unable to remove bulb, bulb welded to socket.; ordrng 1 W10892389 (control) and 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Reston, VA 20191
Richard B.
Job Details: 06/02/2022
"After inspecting ice maker and auger motor parts {opened boxes} i inspected unit and found several wires severed in door harness underneath plastic cover on bottom , Unit will need a door , CX aware of additional costs . Advised CX to call office for refund of parts already paid for if no service is wanted OR decide if they want repaired and put owed money tword new door + tax and shipping RB; ordrng 1 LW11037733 (door 707.23)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Locust Grove, VA 22508
Eric F.
Job Details: 06/02/2022
"Diagnosed unit. Found control not receiving power. Confirmed inline power to filter but no power out. Unplugged filter inline and plugged it back in, power restored, tested unit, unit cut off in diagnostic. Unit needs new filter, will use control on return.; ordrng 1 W11614635 (Filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Ashburn, VA 20148
Ezra M.
Job Details: 06/02/2022
"installed new ice maker fill tube, reconnected water, verified dispensing."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KODE500ESS02
Near Ashburn, VA 20148
Ezra M.
Job Details: 06/02/2022
"installed ui, tested unit, working properly."
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Reston, VA 20194
Christian C.
Job Details: 06/02/2022
Cx complaint after installers switched sides of door hinge unit does not seal properly. Inspected unit found top right of gasket is not sealing properly. Used heat gun to reform gasket but still does not seal properly. Ordering gasket.; ordrng 1 W11102846 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fayetteville, PA 17222
Marc M.
Job Details: 06/02/2022
installed drier rc evap and rc evap fan w/ thermistor. pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unti with 5.5 oz of 134a and tested. unit developed full frost pattern on rc evap. unti now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFW2
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/02/2022
"Per the previouse tech, I was able to access and replace the dispenser. I then tested unit and unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Jason A.
Job Details: 06/02/2022
CX complaint FRIGE not cooling - warm temps. Replaced control kit & evap cover. Ran test 39 100% & wait for test to time out. VERY WEAK frost pattern & mastic is melting. 3CountSealSyst > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 1 W11592010 (Compressor) and 1 W11291123 (evaporator RC) and 1 W10913906 (coupler) and 1 W11109499 (drier-tube)
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Richmond, VA 23227
Jerod R.
Job Details: 06/02/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Newport News, VA 23606
Jason T.
Job Details: 06/02/2022
"Cx complaint, water under the back of the unit, found drip pan offset on the compressor causing the issue, also found the suction line frosted with ice. Tested the sealed system, found suction loop restriction, vacuumed and cleared the restriction. Applied adhesive to secure the drip pan to the compressor, charged with 4.44 oz. Of r134a. Verified proper air flow, cooling-freezing...working as designed.; ordrng 1 WP482338 (Adhesive), used 1 WP482338 (Adhesive) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Arlington, VA 22205
Lloyd B.
Job Details: 06/02/2022
Ordering the correct 12 led's per the pointer W11606409; ordrng 12 W11484836 (leds)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Mitchells, VA 22729
Eric F.
Job Details: 06/02/2022
"Confirmed cx complaint UI non responsive. Replaced part with pre-id'd control, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Hamilton, VA 20158
Ricky E.
Job Details: 06/02/2022
installed icemaker and verified operation.. the icemaker filled the full mold with water.. unit cks ok
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/02/2022
Arrived at the cx house. Checked the Tubs. Both Tubs are damaged.( Please check Sd Pictures if any questions.); ordrng 2 W11378552 (TUB-OUTER)s
We serviced a
JENNAIR RANGE
Model JES9860AAB
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/02/2022
"Inspected the unit. Found that the cx is saying that the Oven keeps beeping. Error that is on the Console is F1 - 7 = Membrane is disconnected. Checked the Switch Membrane, Ribbon Harness. Ribbon harness is s full in and there is nothing corrosion on the Ribbon Harness. Unit will need the Main Clock with Ribbon Harness = 74006362. Parts are no longer available. ( Any questions please check Sd Pictures.)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Montpelier, VA 23192
Thomas B.
Job Details: 06/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesapeake, VA 23320
Zachery R.
Job Details: 06/02/2022
"cx complaint unit not making ice, checked u it, to find warped door. installed shim so switch and door make contact, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the door assy tested unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near University Park, MD 20782
Israel R.
Job Details: 06/02/2022
Installed new door and the door came witha a gasket. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/02/2022
Customer complaint unit is running for too long still. But now is stopping. I found the yellow setting installed and was not change to the red. Luckely the cx still had the old timer and i was able to change the setting to red. Shiould be the shortes time. Ran test and the unit is now running for a little bit and the unit is back to normal operatons.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Arlington, VA 22205
Eric W.
Job Details: 06/02/2022
installed new shifter and splutch and tested unit no more noise