We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ2
Near York, PA 17402
Drew B.
Job Details: 06/03/2022
replaced main harness and also used fan from pre id po 596141.. bc still having issues and then repair completed after fan been installed as well used w11107275 from other pre id parts!!!!!!
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Washington, DC 20001
David J.
Job Details: 06/03/2022
Cx complaint unit not heating in microwave and oven fan is always running. Replaced parts as stated by previous tech. Tested unit and now working as intended. Did an average temp check and found the unit at 335. Adjusted temp and unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC1
Near Baltimore, MD 21239
Milton J.
Job Details: 06/03/2022
Cx complaint unit not draining. Went over O.O.W. pricing with CX and service was denied. CX said she had already priced new ones and wants to go that direction instead of all the additional fees possible. No service was provided. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Washington, DC 20007
Ricardo S.
Job Details: 06/03/2022
"Cx complains that the unit not cooling and not making ice, inspected unit, found a defrost issue, the blade fan is full of frost, so i r an diangotic test mode the defrost heater is working, but the heater is bent, unit need the upgrade blade fan, heater, thermistor and harness, THE CLIENT WILL CALL THE OFFICE TO SEE IF WE CAN AVOID THE SERVICE FEE OR THE LABOR BECAUSE WE COME HERE 2 MONTHS AGO WITH SAME ISSUE; ordrng 1 WPW10436849 (heater) and 1 WP2163777 (blade-fan) and 1 WPW10487766 (harns-wire)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Baltimore, MD 21210
Milton J.
Job Details: 06/03/2022
Complaint RC not cooling but FC fine. Unit wedged in cavity and could not get out for diagnosis. CX has torn rotator cuff so could not help. Called into office an arranged for return with 2nd tech. -MJrob; schdld next appmnt for 6/8 WED !
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Goochland, VA 23063
Joseph D.
Job Details: 06/03/2022
2nd replacement panel is bent at 3 or 4 corners. package has no bubble wrap in it. is it possible to request extra packing and or fragile stickers? must reorder panel.; ordrng 1 W10919303 (panl-cntrl)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/03/2022
"vbarfield08@verizon.net found blockage in inlet line, removed and unit now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Grasonville, MD 21638
Alexander W.
Job Details: 06/03/2022
"CX stated unit not cooling properly tested inspected and verified cx complaint found RC evap frozen over tested RC thermistor and thermistor tests good checked defrost cycle and found unit is set to Adaptive, changed to 8 hr defrost and told cx to watch unit over the next few days, unit is operating as desgined job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Perry Hall, MD 21128
Neil H.
Job Details: 06/03/2022
CX COMPLAINT UNIT HAS LOW ICE PRODUCTION SO I REPLACED ICE MAKER BECAUSE FILL TUBE GOOD AND EVERYTHING ELSE BUT CX SAID ICE SLOW DROPPING
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/03/2022
CX COMPLAINT UNIT WAS GETTING STUCK ON WASH BEFORE RINSE FOUND COLD VALVE SCREEN BLOCKED SLOWING DOWN WATER FLOW CAUSING UNIT TO SHUT DOWN NOT FILLING IN RINSE TIME CLEARED BY REMOVING THE HOSE CLEARING SCREEN TESTED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/03/2022
W11525530-SP7733801900-FILE NUMBERTALKED TO TECH LINE ABOUT RANDOM TRIPPIN OG BREAKER FROM UNIT BEING PLUGGED INTO GFCI OUTLET TOLD TO EMAIL COPY OF SP TO CX FOR ELECTRIAN AND TOLD TO NOT REPLACE ANY PARTS IT'S NOT THE UNIT THAT'S CAUSING GFCI AND UNIT NOT COMPATIBLE.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near La Plata, MD 20646
Shawn D.
Job Details: 06/03/2022
replaced ice maker then hit test button it cycled and filled with water. instructed cx give 72 hours for a full bin. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Whiteford, MD 21160
Neil H.
Job Details: 06/03/2022
REPLACED THE EVAP COVER THE FAN /THERMISTOR AND THE LEDS UNIT CHECKED GOOD
We serviced a
WHIRLPOOL WASHER
Model WFW9750WL01
Near Washington, DC 20007
David J.
Job Details: 06/03/2022
Cx complaint water is coming into machine with unit turned off. Check bellow gasket and there is no rips and pinches. Unit is stack so will need a 2nd tech. Quoted Cx for the repair and collected 120.00 for service call. They will let us know within 30 days. ; ordrng 1 Wpw10247306 (Inlet valve) and 1 Wpw10326459 (Control board)
We serviced a
WHIRLPOOL ICE MAKER
Model NA
Near Washington, DC 20004
David J.
Job Details: 06/03/2022
Unit does not have a model and serial number on it. Cannot service unit is very old.
We serviced a
WHIRLPOOL COOKTOP
Model WEG750H0HZ0
Near Annandale, VA 22003
Jason A.
Job Details: 06/03/2022
CX complaint RANGE BAKE burner doesnt light. Replaced ACU & cleared erro codes & test bake & broil. Test in normal mode bake & broil & all cooktop burners light > JJ
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS4
Near Fairfax, VA 22030
Jason A.
Job Details: 06/03/2022
CX complaint MW not heating. No error codes. Called office to confirm magnetron covered for 1yr. Replaced mag & test MW heats > JJ
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near McLean, VA 22101
Roberto I.
Job Details: 06/03/2022
"Replaced part and ran a calibration cycle. Ran a test cycle, the unit worked as designed."
We serviced a
JENNAIR COOKTOP
Model JED3430GB01
Near Herndon, VA 20171
Richard B.
Job Details: 06/03/2022
"CX complant. Cooktop works , fan dosent. Inspected unit and found harness that goes to cooktop not secured , Removed cooktop and measured voltage at blower switch and getting 244 volts at switch harness. Advising CX to call electrican or installer and have them check L1. RB"
We serviced a
MAYTAG OVEN
Model CWG3100AAE29
Near Washington, DC 20011
Samuel R.
Job Details: 06/03/2022
cx complaint unit will need hit up.inspected unit and found ignitor to be bad.replaced ignitor and unit is now heating properly
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Vienna, VA 22182
Christian C.
Job Details: 06/03/2022
Cx complaint unit trips breaker and does not heat. Inspected unit no errors. Ran in both normal and timed dry for about 10 mins each. Unit heats normally and did not trip breaker. Installed control. Tested unit. Unit is heating and not tripping breaker.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Stevens, PA 17578
Justin L.
Job Details: 06/03/2022
cx complaint that the unit isnt heating. was able to accdss unit and verify m&s. Checked voltage incoming and found 120.4VAC. Ran unit with a cup of water and water never heated. Found that the magnatron failed contacted tradecare and got auth#M1317I0APL1 will need a 2nd tech to safely remove due to the installation of the unit contacted parts and spoke to SG and setting return for Thurs 6/9/22; saved tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Martinsburg, WV 25401
Danny R.
Job Details: 06/03/2022
no one home called offcie and waited; saved tckt
We serviced a
KITCHENAID OVEN
Model KEBS208SSS04
Near Arlington, VA 22206
Emmanuel R.
Job Details: 06/03/2022
"Cs the oven doesnt want to do work, the lights in the oven turns on. I found the user interface is getting volatge but powering on. Also the display has small black spots that look like burn marks, hot to the touch we have a short somewhere. Needs a User interface WPW10312205 and applaince manager WPW10119142 replaced as a pair."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Rockville, MD 20850
Julian H.
Job Details: 06/03/2022
replaced gasket molded to form
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW
Near Takoma Park, MD 20912
Israel R.
Job Details: 06/03/2022
"Customer complaint unit is not drainning. I tested the unit and found the unit has a clogged filter, pump, drain hose and diposal. I had to clean the hole dischage hoses unit the unit was drainig. Unit is back to normal operations."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Washington, DC 20016
Ricardo S.
Job Details: 06/03/2022
replaced parts. i ran test#4 triple valve worlking ok
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ
Near Enola, PA 17025
Fred G.
Job Details: 06/03/2022
i was able to access unit and replace the drip tray. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Woodbridge, VA 22191
Demonte S.
Job Details: 06/03/2022
"Installed the Tub, Sump Motor & Drain Pump. Tested the unit. Unit ran for 2 mins then no power to the unit. Checked power at the Terminal Block. I'm getting 121.4 Volts. Called Whirlpool Techline Ref # 7733206400. Per Whirlpool Techline. Unit is under review at this time."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS10
Near Camp Hill, PA 17011
Fred G.
Job Details: 06/03/2022
i was able to access unit and replace the control board as per previous tech. tested unit and now the light turns on and off. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Annapolis, MD 21401
Mitchell H.
Job Details: 06/03/2022
got to appliance land and had door waiting. installed door and wheel parts. unnit is now good to go. job completed.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GS0
Near McLean, VA 22101
Roberto I.
Job Details: 06/03/2022
CX complaint water leak from bottom.Ran a test before replacing the parts. The unit leaked from the diverter seal. Ordering sump/motor assy W11178672. Other parts to be installed on return. Return visit 6/14/22; ordrng 1 W11178672 (sump/motor assy)
We serviced a
WHIRLPOOL OVEN
Model KFGC506JIB01
Near Crownsville, MD 21032
Mitchell H.
Job Details: 06/03/2022
cx complaint unit s oven smells strong of gast. inspected unit and confirmed. oven was not converted to propane. do not have any orifices for the oven at this time and the conversion kit the oven came with did not as well. ordering both the cooktop conversion as some are still a little high and the oven coversion as well to fix bake/broil issue. oven is brand new to them and just got it a few weeks ago but all paperwork from ferguson state they ordered it a little under a year ago. took pics to document but oven is under warranty due to pop.; ordrng 1 w11238042 (lp conversion) and 1 WPW10591270 (lp conversion)
We serviced a
WHIRLPOOL HOOD
Model KVUB406GSS02
Near Washington, DC 20012
Israel R.
Job Details: 06/03/2022
SR// 7733804103. Customer complaint unit is not turning the light off and sometime sthey flicker. I tested the unit and found the unit is not turning off the light even when the UI sayd is off. I reset the board and is not working. They are getiing power all the time. I call techline and they told me that wiring diagram is on the owners manual. TL told to replace the board. Imordering the LED driver just in case. Ordering board and LED driver. Call custoemr when part is available special order part.; ordrng 1 W11282983 (cntrl-elec) and 1 W11157481 (transformr)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Chevy Chase, MD 20815
Israel R.
Job Details: 06/03/2022
Instleld new door and tested. Unit is back to normal operations.
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PHZS0
Near Potomac, MD 20854
Julian H.
Job Details: 06/03/2022
replaced parts tested all components and tested fine MUST WAIT 24 HRS TO SEE ICE
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near ,
Tanner B.
Job Details: 06/03/2022
Arr @ CX to replace Sump/ heater. In order to pull unit electric has to be disconnected . i pulled cover and found the l1 to unit is broken .. unit needs new main harness and return w/ sump and heater ..; ordrng 1 W11344507 (main harness)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/03/2022
no power at dishwasher removed power cover found arching spot on cover black line not connected turned off breaker reconnected still no power checked for power at leads no voltage even with breaker switch in on position informed customer to have a electrian look at line
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Leonardtown, MD 20650
Shawn D.
Job Details: 06/03/2022
cx complaint unit is not draining thinks something is suck in pump again. inspected unit got door unlocked got clothes out checked for errors and had f0e5 f0e2. cleared them then checked pump and found pads insdie snapped pic. cleared pump then tested and unit now drains great test 12 completed. collected for service call. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Stafford, VA 22554
Tanner B.
Job Details: 06/03/2022
"cx concern of the unit making very little ice slowly .. found both rc/fc fans working, ice box fan , door switches and thermistors .. found e5 error for IM .. 57 passed .. unit needs IM and UI ..; ordrng 1 W11603850 (ui)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Washington, DC 20002
David J.
Job Details: 06/03/2022
7733797886 Cx complaint unit broil keeps cutting off. Replaced broil element and harness. Tested unit and everything is working as intended. Explained to Cx how the unit works. They didnt know there is a safety feature that doesnt let the broil stay on if the door is open.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/03/2022
"Wrong mount was accidently ordered .. need to order correct lh mount and clup .. informed cx if unit still leaks after repair, a tub maybe required .; ordrng 1 W11553484 (lh mount third rack) and 1 w11545286 (clip)"
We serviced a
WHIRLPOOL RANGE
Model JDRP436HL01
Near Gaithersburg, MD 20882
Justin S.
Job Details: 06/03/2022
replaced the liner and hinges and tested. the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Aldie, VA 20105
Daniel J.
Job Details: 06/03/2022
additional one year costco coverage found heating element bowed on left side f9 e4 for lower spray arm being blocked by bowed element replaced heater tested no errors occured no leaks
We serviced a
KITCHENAID FREEZER
Model KBBR306ESS01
Near Finksburg, MD 21048
Sal R.
Job Details: 06/03/2022
"I was able to access and replace the evap cover. I then fou nd that the the Evap drain line was clogged and filled with water. I fou d that the upper evap insulation was faulty causong small bites of styrofoam to be washed down the evap drain ltube. I attempted to clear the tube with a thin wire. I was aonly able to push the wire down 6 inches and when pulled out no styrofoam came with. I called WP Tech Line and explained my findings. I spoke to J.R., TL has deemed the unit to be nonrepairable due to not being able to access the RC evap drain tube to clear it. Please see SR # 7733802127"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 06/03/2022
"Installed parts, calibrated unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS20XVMS8
Near Washington, DC 20002
David J.
Job Details: 06/03/2022
Cx complaint unit not making ice door gasket destroyed. Replaced parts stated by previous tech. Tested unit and everything is working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Virginia Beach, VA 23462
Jason T.
Job Details: 06/03/2022
"Installed both left-right fridge doors, used a heat gun to mold the gaskets to the casing. Found freezer led flickers on-off, verified all circuit wires tested ok, installed module from truck stock. Verified all unit functions for proper operation, working as designed.; ordrng 1 W11601310 (Module), used 1 W11601310 (Module) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2800XTVS1
Near Clinton, MD 20735
Robert A.
Job Details: 06/03/2022
Cx complaint that a piece of the unit has fell off on to the floor and he doesn't know where it goes. I inspected the unit and confirmed the complaint. The fallen piece was a rubber wire tie. It broke off and fell on the ground. I put it back in place and taped it into position. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Scottsville, VA 24590
Kyle A.
Job Details: 06/03/2022
Cx complaint of unit not operating. Did confirm unit is unresponsive. Found unit recieving power and so is control. But status light is out. Will need to order control and ui. Please put on me as a shop job due to lack of signal.; saved tckt
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Lebanon, PA 17042
Justin L.
Job Details: 06/03/2022
no answer at the door contacted office who reached out to cx and they are not home and will reschedule; saved tckt
We serviced a
AMANA RANGE
Model AGR5330BAW3
Near Washington, DC 20011
Samuel R.
Job Details: 06/03/2022
cx complaint unit has gas smell.inspected unit and got no gas readimgs with the gas detector.ran unit cooktop and oven.still go no gas leak.unit is working properly. sr7733767468
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/03/2022
"installed control and latch, unit working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Washington, DC 20011
Samuel R.
Job Details: 06/03/2022
"cx complaint unit is not washing dishes.inspected unit and found unit getting water.found all connections are good.found sump to be bad and get error f7e1.unit will need a new sump,also found unit to fall under service pointer.W11416362 special order W11537778 0 tribles; ordrng 1 W11416362 (sump motor) and 1 W11537778 (elemnt)"
We serviced a
WHIRLPOOL RANGE
Model WGG755S0BS00
Near Washington, DC 20011
Samuel R.
Job Details: 06/03/2022
cx cancelled unit is now working properly
We serviced a
WHIRLPOOL OVEN
Model RBD275PDB12
Near Leonardtown, MD 20650
Shawn D.
Job Details: 06/03/2022
installed broil element in upper oven then tested and broil element now works. unit is goood
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Arlington, VA 22207
Roberto I.
Job Details: 06/03/2022
"Cx complaint door alarms goes constantly off with both drawers closed. No ice. Upper door is dented.Confirmed complaint, also the lower drawer door not working. Inspected unit, found warped box and lower door switch not getting depressed by the door. Control reads door open all the time, the alarm goes off and the icemaker doesn't start. Confirmed upper door dented but the unit was delivered 2 months ago. Cx is calling KitchenAid to see if the cover the door (part # W11568932, to be ordered if KitchenAid authorizes it). Ordering pcb box W11568794.; ordrng 1 W11568794 (pcb box)"
We serviced a
WHIRLPOOL HOOD
Model N0T
Near Lincolnia, VA 22312
Lloyd B.
Job Details: 06/03/2022
Cx said she read the manual and the 'problem' corrected itself
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details: 06/03/2022
"9-1 8-2 10-2 10-1 ck fnd unit is draining but giving circuit faults for the drain, fill and dispenser. all of those are working.. the unit is also giving an error for a vent fan fault... need parts..; ordrng 1 w11416460 (vent assy) and 1 w11412300 (dispenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Lincolnia, VA 22312
Lloyd B.
Job Details: 06/03/2022
Cx complained the units door would not close. Inspected the unit and found the shelf on the right was hitting the drawers. The middle drawer assy was out further on the right then the left. Removed and correctly installed and tested and the right door now closes without hitting. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Odenton, MD 21113
Mitchell H.
Job Details: 06/03/2022
cx complaint unit is 2 weeks old and doesnt dry ishes. asked cx what cycles he uses and if he opens door at end of cycle. he informed me he uses the normal cycles with high temp and heat dry which is good but he does it before he goes to bed and unloads it in the am after the door has been shut all night. this will cause water to recondensate on top and drip back onto dishes. informed him to open door at end of cycle to ensure better drying. unit is working as desinged. per m/s unit is under warranty cx did not have pop for me at this time
We serviced a
IKEA MICROWAVE
Model IBMS1455WS0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/03/2022
Found that the unit is very hard to pull by yourself and both oven and mw need to be pulled to even diag unit.. i found issue right away and informed cx . needs me and another tech .
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Germantown, MD 20874
Justin S.
Job Details: 06/03/2022
cx says the unit ran for 13 hours after the timer was just replaced. says it happens in both timed and auto dry modes. the unit is spinning blowing and heating good. called tech support and spoke with an andy. file number 7733803810. said replace timer again. replaced the timer from preid again and ran the time dry for 15 minutes. the timer is counting down. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Parkton, MD 21120
Bernard M.
Job Details: 06/03/2022
"Cx complaint unit's not cleaning dishes on the upper racks. Entered into diag and found no error codes. Ran test cycle and found water enters, and pump begins to run but water is just trickling out of middle spray arm and no water is getting to the upper spray arm. Ordering pump assembly, once part is in contact cx to reschedule. Cx paid 240 for service and labor; ordrng 1 WPW10591570 (pump & motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hampstead, MD 21074
Bernard M.
Job Details: 06/03/2022
"Cx complaint unit doesn't cool properly. When arrived the temps in both sections were normal. Inspected freezer and found ice build on the evap cover. Cx stated in the RC section, items were at room temp and not cooling. Cx currently has FC set at 6 with RC at 4. Unit will need to be defrosted. Ordering harness and control, once parts are in contact cx to reschedule; ordrng 1 WPW10503278 (control) and 1 W11260592 (harness)"
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Manchester, MD 21102
Bernard M.
Job Details: 06/03/2022
"Replaced parts per previous tech, ran unit for 30 sec with glass of water in, and water heated as designed. Unit checks good"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Forest Hill, MD 21050
Eric W.
Job Details: 06/03/2022
installed control and filled unit unit now working properly
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHW04
Near Colonial Heights, VA 23834
Chris B.
Job Details: 06/03/2022
cx compalint unit water line is too long and is loose and leaking inspected unit confirmed cx complaint tightened water line that was hand tight apon arrival at house and unit unit not working as desighned cx stated unit has caused water damage to her floor due to leak at water line and unit wear insatller did not tighten line tightened water line tested unit no leaks
We serviced a
JENN-AIR COFFEE-MAKER
Model JBC7624BS00
Near McLean, VA 22101
Roberto I.
Job Details: 06/03/2022
"Cx complaint brewing unit stuck in the machine.Inspected unit, confirmed complaint. Resetted the unit by entering self disgnostic and then by turning it on and of trough the rinsing cycle. The brewing unit came out normally. Called tech line, spoke to Austin (sr # 7733799078). We tested the machine following the use and care guide and the brewing unit came out normally after turning the machine off. Instructed cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYMOO
Near Washington, DC 20011
Samuel R.
Job Details: 06/03/2022
cxv complaint unit is leaking.inspected unit a found drain tube clogged.unit needs a new drain tube W11190084 5 tribles; ordrng 1 W11190084 (drain tube)
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS
Near Chesapeake, VA 23320
Branden R.
Job Details: 06/03/2022
"came out to replace parts on unit , disassembled and replaced foot pedal , tested unit running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KUDD03DTSS10
Near Bowie, MD 20720
Mitchell H.
Job Details: 06/03/2022
cx complaint units top drawer not working at all. inspected unit and found control panel unresponsive. no buttons working at all just stuck on 3 seperate keys. unit still chimes when door opens but will not do anything else at all. ordering control panel for return visit. cx will owe 110 labor on return visit.; ordrng 1 WPW10117977 (control panel)
We serviced a
WHIRLPOOL WASHER
Model LSQ9549PW0
Near Gaithersburg, MD 20882
Justin S.
Job Details: 06/03/2022
cx says the unit is leaking. found the drain pump is leaking from the bearing. the cx does not wish to proceed at this time; ordrng 1 WP3363394 (drain pump(68.97))
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Washington, DC 20016
Ricardo S.
Job Details: 06/03/2022
"Cx complains that the unit not working on any cytcle, inspected unit, i ran diagnostic test mode found an error code f7e6 motor fault.. the unit agitate fine but wont go to the spin.. the motor capacitor makes a humming noise.. connection cks ok.. order motor cap, harness just in case; ordrng 1 W11283592 (motor-drve) and 1 w11395618 (capacitor) and 1 W11095106 (harns-wire)"
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW00
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/03/2022
"found unit with broken harness from motor, must replace when available. cx owe labor 110 on return.; ordrng 1 WPW10189680 (harns-wire)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS05
Near McLean, VA 22101
Roberto I.
Job Details: 06/03/2022
"Cx complaint mw not working F1E5 error.Ran test mode, confirmed error and confirmed unit not heating.conformed 120V supplied from mw control to inverter. Removed mag, found emitter burned again and also found a burn and a bimp on the top of the waive guide and 2 burns on the cavity cover. Called tech line, spoke to Robert (sr # 7733797034) , he said the burn on the waive guide should not be a problem since we don't have a F1E6 error but he advised to replace the cover. Replaced inverter and mag (both parts Rop1y) and cleared the error. The unit worked as designed. Ordering cover W10915651. Cx paid in full (280.65); ordrng 1 W10915651 (cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNL00
Near Fairfax, VA 22032
Jason A.
Job Details: 06/03/2022
CX complaint FRIGE no ice. Test rec / emit & it was turned off. Turned on & led flashes correct sequence & goes solid when flapper door held closed. Replaced icemaker & it completed harvest & filled. NO LEAKS Advised CX toss out the 1st few batches of ice > JJ
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Palmyra, PA 17078
Justin L.
Job Details: 06/03/2022
"cx complaint unit displaying lf error code. was able to access unit and found code F8E1. Ohmed out valves and found 1.048k, 1.034k, 1.032k and 1,026k Ohms. Ran test 51 and found hot side not fully opening. removed water lines and found good incoming pressure. replaced valve with pre-id and ran test 51 then started a rapid wash with temp set between warm and medium. unit now operating as designed no further work needed"
We serviced a
KITCHENAID DOWNDRAFT
Model KIRD862HSS
Near Bowie, MD 20720
Mitchell H.
Job Details: 06/03/2022
after looking at and cx paying for both oven and dishwasher he said he didnt really want this looked at. i took a m/s pic of this but did not actually diagnose the unit. so just basically completing ticket until cx wants to call back for this or he just replaces it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Bowie, MD 20715
Mitchell H.
Job Details: 06/03/2022
cx complaint unit was not making ice. since i left last visit it was in fact making ice. changed door anyways as shes been waiting months for it. checked over unit and unit is now good to go. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Stafford, VA 22554
Tanner B.
Job Details: 06/03/2022
"CX concern the unit not starting .. found the door lock mechinism connection loose at control giving f5e1.. also had off balance code.. reseated the lock , recalibrated and ran diag. unit is working as designed .. informed cx on detergent and loading just incase.. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/03/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling.( Unit is in the Garage. Advised that this refrigerator is a in Door refrigerator. Advised that the cx moves the unit in doors.) ( Any questions please check Sd Pictures.) Found that the Compressor is running but is running really hot. Unit will need the Compressor, Coupler fittings, Coupler, Evaporator & Drier. Cx wants to talk to Lowe's to see if they can get an Out Door Refrigerator. ; ordrng 1 W11370574 (COMPRESSOR ( comes with Drier)) and 2 W11401413 (COUPLER (suction))s and 2 W11504420 (COUPLER fitting)s and 2 W11504418 (COUPLER (Condenser))s and 2 W11506623 (COUPLER ( Drier steel line))s and 2 W11401409 (COUPLER (Drier outlet / Capillary))s and 1 W11368877 (EVAPORATOR) and 2 W11504449 (Coupler ( Capillary))s and 2 W11225184 (COUPLER ( Evaporator Suction))s"
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS00
Near Arlington, VA 22201
Emmanuel R.
Job Details: 06/03/2022
"Cs far right burner valve is stuck, confirmed complaint. Stuck valve at the manifold, ordering manifold and one knob that is loose for the far right burner. customer owes 110.00 for labor on return visit.; ordrng 1 WPW10204705 (manifold) and 1 WPW10295131 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Bethesda, MD 20814
Israel R.
Job Details: 06/03/2022
Technical Service Pointer #: W11606409. S84638. Customer complaint units right door is not closing correctly. I tested the unti and fpound the unit is cooling the door is bouncing back. I adjusted hinge and adjusted gasket. The door is closing is self closing. The door pops open when the left door is closed. But thats just air pressures. the extra pressure that is created when the door is close will try to come out somwhere so the right door will pop iopen and that happens on any whirlpool french door. The LED in th freezer are out and this model is part of the service pointer for the lights. Call customer when lights are available.; ordrng 12 W11484836 (LED)s
We serviced a
JENN-AIR ICE MAKER
Model JIM158XYRS2
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/03/2022
"cx complaint unit not making enough ice, and ice that is being made is thinner than usual, ran auto test, unit will not go passed step 6. checked valve to be sure unit has updated valve. verified updated valve. u it not sensing water level. ordering recirc pump and drain pump to complete repair.; ordrng 1 W11542867 (recircpump) and 1 W11542868 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Potomac, MD 20854
Julian H.
Job Details: 06/03/2022
CX complaint about error F9E1 long drain removed filter drain and found it clogged cleared and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/03/2022
"cx complaint unit not cooling upon arival unit was unplugged , plugged unit in and started to disassembled , found evap has no frost pattern going threw it , uninstalled and found compressor kicking on at 21 amps and shutting right back down , found corrosion on dryer . unit will need sealed system repair . unit has bad compressor . ordering all parts for repair .; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11506621 (lokring) and 1 W11578027 (evap) and 1 W11506620 (lokring) and 1 W11504450 (lokring) and 1 wpw10143759 (dryer) and 1 w10913906 (coupler) and 1 876765 (mtg kit) and 1 4387444 (evap repair) and 1 sstech (ss tech)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/03/2022
"disassembled ff, thawed evap, replaced evap cover, replaced control, reassembld, tested, unit working as designed."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM0
Near Silver Spring, MD 20906
Alexander D.
Job Details: 06/03/2022
"arrived to install braces to mount handle. found locking nuts are also missing, bolts on inside of front panel, not nuts, pic saved. also found lower brace damaged, weld securing bolt broken, pic saved. also noticed vent leaking. showed cx these issues and she said ADU is coming to pick up fridge and dishwasher today anyway so she doesnt need unit repaired. if cx calls back to complete repair send tech with brace(W11505239), lower brace(W11229577), x2 locknuts(WP776338), and vent (W11414073)."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC0
Near Martinsburg, WV 25404
Danny R.
Job Details: 06/03/2022
unit has servail erro codes lock code rep;aced lock to do diag . gear case is noise and griding . drain pump is failed alos the harness was ripped out of drasin pump will need harness; ordrng 1 W11569161 (lower harness) and 1 W11543994 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25405
Danny R.
Job Details: 06/03/2022
sump came broken up and box had d amages to it ordering it again; ordrng 1 w11460945 (sumpassyy)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Richmond, VA 23235
Joseph D.
Job Details: 06/03/2022
"unit with failed dispenser, and faulty bezel. must replace to eliminate leak when avilable please.; ordrng 1 W11569112 (dispenser) and 1 W11550898 (bezel)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/03/2022
"extracted remaining water, replacd pump and control, calibrated, tested, unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Petersburg, VA 23803
Chris B.
Job Details: 06/03/2022
cx complaint unit will not work inspected unit found major infestation unit will need control when cx can provide proof of extremination because rouches are EVERYWHERE
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF06
Near Richmond, VA 23225
Joseph D.
Job Details: 06/03/2022
"danjones3510@gmail.com unit with frozen evap from door being left open, cleaned rails, set to auto defrost on 8 hour timer as well as forced defrost. unit now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Washington, DC 20012
Samuel R.
Job Details: 06/03/2022
cx comlaint unit is not cooling.inspected unit and found unit evap to be badly frozen.advisec cx unit needs to be left off for a couple of days.unit will need a new thermister and evap fan WP2169142 75 tribles; ordrng 1 WP2169142 (fan blade)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMHA9019HZ4
Near Martinsburg, WV 25403
Danny R.
Job Details: 06/03/2022
door will not power on just sits blank put old door on camed on will order new door again; ordrng 1 W11186019 (door/mw)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS00
Near Chevy Chase, MD 20815
Ricardo S.
Job Details: 06/03/2022
"unit not cooling at all. the inverter board receives 120vac and 4vdc on the red wires, faulty inverter baord, replaced part, reset power and now the compressor is working"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW03
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/03/2022
"I was early, when cx arrived, she canceled"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Petersburg, VA 23803
Chris B.
Job Details: 06/03/2022
cx denied service sated she has ducks appliance take a look at unit