We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Columbia, MD 21045
Robert L.
Job Details: 06/24/2022
"cx complaint leaking , found rip in door boot, found corrosion on spring, ordering spring (4 trib), scheduled for weds 6/29; ordrng 1 W11266654 (clamp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Tanner B.
Job Details: 06/24/2022
"CC unit will not cool, clicking noise from rear.. Found when plugging up unit the compressor made an odd sound and ran for a min.. unplugged and tried again.. compressor then clicked and cut off. Internally the compressor is buzzing loud.. Unit needs new compressor kit; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (uv drier) and 1 w10913906 (coupler) and 2 w11504415 (fitting)s and 2 w11506619 (fitting)s"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Newport News, VA 23608
Jason T.
Job Details: 06/24/2022
"Cx complaint, per any dry cycle very long dry times, error codes : F4-E4 / F4-E4 exhaust thermistor short. Tested all circuits verified thermistor shorted, installed pre I'd thermistor to complete the repair. Tested all unit functions for proper operation, cycle temperature tested at 145°... Working as designed."
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Edgewater, MD 21037
Mitchell H.
Job Details: 06/24/2022
cx complaint unit making a metal on metal noise. inspected unit and found blower seal kit needed. installed seal and unit is no longer making noise job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, DC 20011
Samuel R.
Job Details: 06/24/2022
cx complaint unit control not working.inspected unti and could confirm cx complaint.also found door gasket to start tearing.cx would like to have the full repair done at once WPW10535778 38 tribles; ordrng 1 WPW10535778 (gasket)
We serviced a
JENNAIR OVEN
Model jjw9830ddp
Near Waynesboro, PA 17268
Bernard M.
Job Details: 06/24/2022
Cx complaint unit has error codes displayed when attempting to use. The M/S number isn't legible on unit. INstructed cx to contact Jenn-Air and have then send her new one so we can give quote. Cx will contact office when sticker arrives.; snapped 3 QuickPics
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Severn, MD 21144
Kevin P.
Job Details: 06/24/2022
"cx complaint unit leaking froim element, found brass collar deteriorated on both sides and unit leaking . unit was already pulled out when i arrived and there some soapy water residue on the hardwood beneath unit but no damage. ordering new element per service pointer #w11540964 which covers parts and labor for this issue 100 @ trbls; ordrng 1 W11537778 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXW00
Near Newville, PA 17241
Andrew S.
Job Details: 06/24/2022
Cx complaitn is the unit is not making ice. Upon arrival I removed the cover and found that the Ice maker stopped mid harvest. I taped the door switches shut and attempted to jump the icemaker. It did not. I then tested for voltage and found that there is no voltage coming to the ice maker. I then checked for voltage at the harness and found none. I then inspected the bottom door harness and found an area in the harness that was compressed. I found that the harness has broken/smashed wires. I also found that the door is NLA. I collected the service fee. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/24/2022
"cx complaint after cycle is complete clothes are all twisted up and stained. inspected unit and found no error codes stored. ran a auto test and recalibrated it, unit finished without issues. ran manual test for water dispensing and high spin and unit performed without issue. called TL - TL agreed no issues were found and unit is working as designed. cx does have picture evidence of twisted cothes. could not find issue today. charged cx only for service call"
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near York, PA 17402
Sal R.
Job Details: 06/24/2022
"CX complaint is that the unit is making a noise . I found that the noise is coming form tyhe blowe wheel housing and the PIPEEXHST area. I am ordering 1 PIPEEXHST(WPW10342188) 1 blower housing (WPW10211911), and 1 motor (W11364931). Once the contract is apporved, please have someone form the office call to set a retutn date.; ordrng 1 W11364931 (motor 41 @ tribs) and 1 WPW10342188 (PIPEEXHST) and 1 WPW10211911 (blower housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Woodbridge, VA 22193
Tanner B.
Job Details: 06/24/2022
Arrived at cx home and minor answered door and said adult wouldnt be home until 7pm . called office to inform them .. cx reschduling w/ office; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Derwood, MD 20855
Andrew H.
Job Details: 06/24/2022
Cx complaint is the unit is not heat but is running. I checked power and found L2 has 23vac. From L2-L1 has 82vac. L1 to N has 122vac. I had same voltage at the outlet. I checked breaker and found that the dryer breaker was halfway tripped. I reset dryer breaker and tested unit. Unit now has 120 volts on l2 and I tested unit is now heating. I tested airflow the unit has good airflow. Unit is now working properly.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Monkton, MD 21111
Neil H.
Job Details: 06/24/2022
cx complaint unit open/close door replaced interlock switches unit checked good.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Culpeper, VA 22701
Eric F.
Job Details: 06/24/2022
"Confirmed cx complaint lid not closing properly, cx has to put a weight on it to close it enough for the latch to engage. Top/lid assembley warped, not able to close properly causing a gap to remain where unit latches. Ordering top and lid.; ordrng 1 W11423770 (Top) and 1 W11413336 (Lid)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23523
Lucas R.
Job Details: 06/24/2022
"cx complaint unit not draining, checked unit found drain pump open from control. extracted water, found bw wire seperated from molex connector, replaced harness, calibrated, tested, unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Keswick, VA 22947
Kyle A.
Job Details: 06/24/2022
Cx complaint of unit door falling. Did confirm units door cable snapped. Replaced cable assembly and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Columbia, MD 21045
Robert L.
Job Details: 06/24/2022
"cx thought she had autho, this was set up online, office couldnt find another ticket, refered cx back to customer care, possible valve passing water ,pre-id valve, no charge to day cx will call back monday"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Gambrills, MD 21054
Alexander D.
Job Details: 06/24/2022
"replaced icemaker, bale arm on new icemaker looked the same but new one does seem to help. cx said fz door switch still getting a little frost on it. cleared frost off of switch and its working again. door gasket feels stiff. fluffed gasket with hairdryer. advised cx to monitor and call back if issue persists. if cx calls back, send tech with door switch(W11396033) but issue may be in door insulation"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Columbia, MD 21045
Robert L.
Job Details: 06/24/2022
"cx complaint not dispensing water , found 120v to valve, no action, replaced valve from pre-id, tested all ops ok ,collected "
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dover, DE 19904
Alexander W.
Job Details: 06/24/2022
"Cx stated unit leaking, inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near White Hall, MD 21161
Neil H.
Job Details: 06/24/2022
replaced the thermistor and the clip and harness unit checked good but time will tell i found the clip split so i replaced and wrapped the thermistor and clip.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Madison, VA 22727
Eric F.
Job Details: 06/24/2022
"Installed sleeves, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bel Air, MD 21014
Neil H.
Job Details: 06/24/2022
replaced ordered parts unit tested good crushed ice now dropping and cubed and smoothly
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS06
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 06/24/2022
"Cx complains that sometimes the unit does not heat properly, when trying to heat a cup of coffee, the unit takes 3 minutes to heat the coffee.. today the unit working ok, cks power outlet ok 120vac. order magnatron, diode, capacitor.. 2 TECHS JOB PLEASE THERE IS A GLASS TOP UNDER THE UNIT.. AND I DON'T WANT TO BREAK IT; ordrng 1 W11230995 (magnetron) and 1 W11256462 (diode) and 2 techsjob (2 techs job)s and 1 W10561770 (capactr-mg)"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Lanham, MD 20706
Shawn D.
Job Details: 06/24/2022
cx complaint unit is leaking from dispenser. inspected unit and is middle of cycle filling through dispenser and im watching it leak some snapped pic. has to be a dispenser isssue. unit is stacked and will need a second tech on return. ordering dispenser nd valves for return; ordrng 1 W11316255 (valve hot) and 1 W11316256 (coldvalve) and 1 W11524103 (dispenser assem) and 1 2techjob (2 tech job)
We serviced a
JENNAIR RANGE
Model JGCP436HL00
Near Dewey Beach, DE 19971
Andrew W.
Job Details: 06/24/2022
"Cx complaint is cook top burners not igniting, and front center burner no spark. inspected and tested and verified complaint. upon inspection found that the left rear and front burner as well as the front middle burner were dirty/defective which was not allowing proper ignition, burner caps were warping from uneven heat from when the burners do ignite they dont fully ignite. removed front panel and found the front center burner switch was not plugged in. reconnected plug and burner sparked but would not immediately ignite. ordering 3 burners and 3 caps. not enough stock at UM to schedule return visit. (only show 2 burners and caps available); ordrng 3 W11319224 (cap-burner)s and 3 W11319683 (burnr-head)s and 3 W11319673 (burnr-head)s"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Annapolis, MD 21409
Mitchell H.
Job Details: 06/24/2022
cx complaiint unti not cooling. arrived to unit and was turned off. put gauges on and was equilized at 0psi. plugged unit in and immedietly went into a 30in vac. checked over unit with uv light and none found. pulled a vaccum on unit and let hold for 20 mins and didnt come out at all. if there is a leak it is very very small. rescheduling again as a 3ct ss and keeping parts for retgurn visit. i filled unit for now and we will need to come bnack and reclaim whats in it and pressurize with nitrogen to try and source the leak.; ordrng 1 nitrogen (nitrogen)
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near York, PA 17403
Sal R.
Job Details: 06/24/2022
"I was able to access and replace the regulator. I also found concerns with the RH burner assembly and well as a faulty switch harness and spark mod witch causes the unti to contiusly spark during a cooking cycle. I am ordering 1 RH burner assm (W11173537), 1 center burner assm (W10625853), 1 switch harness (W10619016), 1 spark mod (WPW10475150), and 1 ORFCE kit (W10853432). Once all parts are avalible, please have somoene form the office call to set a retutn date.; ordrng 1 W11173537 (front right burner assm.) and 1 W10625853 (center burner assm.) and 1 W10619016 (switch harness) and 1 WPW10475150 (spark mod) and 1 W10853432 (spud ORFCE 7 @ tribs)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 06/24/2022
"cx complaint unit not completing cycles, checked unit, unit displaying f7e1 tachometer missing or wrong signal, replaced actuator, tested, unit not spinning just humming, was able to get unit to spin if jumped by hand, sounds like metal on metal, oil leaking from bearing onto clutch, also come to find defective cap, ordering cap, gearcase, and motor to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11395618 (cap) and 1 W11283592 (motor-drve)"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Hanover, PA 17331
Sal R.
Job Details: 06/24/2022
"CX complai t is that the tuni overfilled and leaked out of the front. I found that the the drain pump failed. I am ordering 1 drain pump (W11539855) and 1 drain hose(W11572053). Once parts are avalible , please have someone form teh office call ot set a return date.; ordrng 1 W11539855 (drain pump) and 1 W11572053 (drain hose 2 @ tribs)"
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Millersville, MD 21108
Eric W.
Job Details: 06/24/2022
cx complant of frost in freezer inspected unit found the hole top left side of door is not sealing to cabnet gasket is straight but door is not unit willneed new door and gasket; ordrng 1 W11233211 (door black) and 1 W11102846 (gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/24/2022
"cx complaint the unit is not starting any cycles. checked the unit and found that the error codes f7e1, f7e7, f6e3 were stored. replaced the UI and control with no luck. the unit still isnt working correctly. Ohhmed out the stator ar control and only had resistance one way. then i checked it at the stator. ; ordrng 1 W11195971 (stator)"
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Lancaster, PA 17601
Sal R.
Job Details: 06/24/2022
"Per the previouse tech,I was able to access and install the heater probe. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Millersville, MD 21108
Eric W.
Job Details: 06/24/2022
no show; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near New Carrollton, MD 20784
Shawn D.
Job Details: 06/24/2022
cx complaint low ice production. inspected unit has 10 cubes in bin ice maker full and water in ice maker is half frozen. checked freezer temps and 3 degrees. ice maker cycled fine. cx said after 3 days bin will not be full not even half full. ordering ice maker for return; ordrng 1 W11546935 (ice maker)
We serviced a
KITCHENAID WINE CELLAR
Model KUWL204ESB02
Near Abingdon, MD 21009
Neil H.
Job Details: 06/24/2022
cx complaint unit not cooling properly found no frost pattern on either evap and found traces of oil under upper evap called tech line and non repairable. compressor NLA.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Newport News, VA 23608
Jason T.
Job Details: 06/24/2022
"Cx complaint, bake cycle not keeping set temperature, tested all circuits, verified vac voltages. All circuits tested ok, found in the lower storage drawer cast iron pots are right below where the bake igniter harness connection is. As the bake igniter was lighting it was also arching to ground on the cast iron pots causing the issue, CX removed the cast iron pots. Tested and verified all unit functions for proper operation, working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Abingdon, MD 21009
Neil H.
Job Details: 06/24/2022
replaced the inlet water assy. unit tested good went through no issue.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Columbia, MD 21045
Robert L.
Job Details: 06/24/2022
"installed sump per previous, tested all ops ok"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Baltimore, MD 21210
Milton J.
Job Details: 06/24/2022
"CX complaint door has dents and making noise. Inspected and found the high side is make a noise. Confirmed door dents. Ordering new Diode, Capacitor, Transformer, Magnetron and SS Door Assembly. -MJrob; ordrng 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W11540981 (Transformer) and 1 W10818686 (Magnetron) and 1 W11117588 (SS Door Assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23325
Lucas R.
Job Details: 06/24/2022
"cx complaint unit making noise, checked unit found tab on drum bearing no longr holding bearing to drum, also found belt frayed, replaced bearing and belt, tested, unit working as designed.; ordrng 1 341241 (belt,drive), used 1 341241 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 06/24/2022
"cx complaint unit not making ice, upoin arrival checked temps, unit at 67 degrees, in both sections, compressor reading .4 amps, oil on filter dryer. called tech line SR#7733963029 was advised to order sealed system and do not use dye drier.; ordrng 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 W11504450 (lockring) and 1 W11109499 (drier-tube) and 1 W11504445 (lockring) and 1 W11504447 (lockring) and 1 W11574734 (compressor) and 1 W11504431 (lockring) and 1 W11506621 (lockring) and 1 W11504415 (coupler) and 1 W11506635 (coupler) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 06/24/2022
"cx complaint unit making ice but not dispensing ice, checked unit, unit has proper voltage, tested door switch, switch is good, come to find defective auger motor, ordering auger motor to complete repair .; ordrng 1 W11310391 (auger)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 06/24/2022
"upon arrival noticed unit is not leveled, adjusted feet to level unit, vefified unit needs updated heater, replaced heater with v/s because heater that was sent is incorrect, ran auto test cycle, no faults after test cycle, unit working as designed. ordering heater to replenish v/s; ordrng 1 W11537778 (heater)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Baltimore, MD 21210
Milton J.
Job Details: 06/24/2022
"Cx complaint unit not powering. Installed new Control, Control, Console and Fuse. Display not powering. Called into WP TL(SR#7733716103) and determined 13.74DCV to the console and should powering so new console is defective. Installed old console and still not responding. Called into office and Parts Specialist Haley is having a new Console transferred over.; ordrng 1 W11375458 (Console)"
We serviced a
IKEA RANGE
Model IGS900DS05
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/24/2022
Customer complaint is unit cooktop is working but the oven is not. I tested and all of the ignitors are reading 3.2 amps. enough to turn it on. I pulled unit out and found the valve was off. She sais no one had pulled unit out and one days was working and another was not. I tested a bunch of times did not popp off again. I could not see anything else wrong. Tested all oven features and the unit is not turning on and heating up to 350 in 15 min. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Baltimore, MD 21212
Milton J.
Job Details: 06/24/2022
Complaint unit leaked and keeps beeping/draining. Arrived to look at unit and CX said they had a emergency they had to leave for. Rescheduled for next availible opening. -MJrob; schdld next appmnt for 6/30 THU !
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/24/2022
cx complaint is with unit and a loud noise. tested and checked unit. tried to pull wash plate to check and bolt was siezed. cx said they couldnt get bolt out. got bolt head off as bolt broke in shaft. teeth on wash plate good but oil under wash plate. ran unit to see whats going on. went over unit and parts with cx as unit is O-O-W and what she wants to do. unit needs gear case and parts replaced. shes not happy and asked if she could call whirlpool for help and go over this as repair in more then she paid and she had unit less then 3 years. cx will pay 120 service for today.; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (Clutch 18.64) and 1 W10902814 (Washplate 115.25)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/24/2022
part wrong again. called tech line to report and see if its a packing or part issue. found part listed wrong and wrong element called LF as the 2780 is on Tribles and Service Matters calls for 2 different LFs. called tech line to repot issue and spoke to Joal and SR# 7733959967 spoke to tribles about part as well. will order new element and office will schedule.; ordrng 1 W10823727 (LF Element)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/24/2022
cx complaint the unit is leaking. checked the unit by putting it inot a bulky item wash and allowed it to fill three times. never found any signs of leaks. tried to recreate the issue and couldnt find any leaks. I did verify that the drain is not clogged internallyh in the house. not really sure at all where the water came from. do not feel that it is the washer though. also found the back left leg unseated. this can cause unlevel and unbalanced loads. reseated the foot into the unit. unit is running as designed. advised cx to monitor the unit for the next couple washes and to let us know if any leaks are found.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Aberdeen Proving Ground, MD 21005
Neil H.
Job Details: 06/24/2022
cx complaint the unit is running but not heating found the hi limit fuse blown replaced and unit checked good.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hampton, VA 23669
Lucas R.
Job Details: 06/24/2022
"cx complaint unit leaking, checked unit found leak from inner hose to drain pump, also found f7e6 motor code, unit not agitating, actuator unseated from cam, replaced actuator and hose, calibrated, tested, unit working as designed.; ordrng 1 W10913953 (actuator), used 1 W10913953 (actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WGD8127LW1
Near Yorktown, VA 23692
Jason T.
Job Details: 06/24/2022
"Cx complaint, cycle takes a long time to dry, no error codes, tested all circuits... found loose backed out ignitor harness. Removed and repaired loose harness connection, verified all the AC voltages... Cycle temperature tested at 145 degrees... Working as designed."
We serviced a
JENN-AIR ICE MAKER
Model JUIFX15HX00
Near Gaithersburg, MD 20882
Julian H.
Job Details: 06/24/2022
2 YR WARRANTYCX complaint about unit stopped making ice inspected and found that water level sensor is not recognizing water on reservoir keep showing reservoir full not filling with water but sending correct amoun of water when uses a normal cycle cooling is fine drain pump working need part; ordrng 1 W11542867 (circ pump/sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/24/2022
i was able to access unit and replace the water tube. tested for leaks and unit now dispenses and checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Richmond, VA 23231
Chris B.
Job Details: 06/24/2022
cx complaint unit will not make ice inspecetd unit found im to contienue to rotoate replaced ice maker. job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gaithersburg, MD
Dustin F.
Job Details: 06/24/2022
"CX Complaint: Loud Noise comming from unitInspected unit, Before even looking at the unit i could hear the FC Evap fan winding while it was hitting ice. Inspected unit, found 16kohms for evap thermistor and 8k for FC thermistor while stuffed in ice( Unit was powered off and open for around 30 min und evap cover frozen completely. Ohmed out both thermistors all were within range and temp. Found 1 of the thermal fuses for the fan open, as well as the Defrost heater reading 3.1 Milliohms. Ordering new defrost heater (Wp12729128) and marking fan motor as return in case needed. Cx paid $201.49 in full with a card; ordrng 1 WP12729128 (Defrost Heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Virginia Beach, VA 23453
Austin D.
Job Details: 06/24/2022
"cx complaint the unit is not spinning out the clothes. checked the unit and foiund error code f8e1. this can cause the unit to not spin out since it can not complete the rinse cycle. checked the vavle and the cold side is not working correctly. therefore, i replaced the valve and tested operation. unit is running as designed.; ordrng 1 W11038689 (inlet valve), used 1 W11038689 (inlet valve) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Salunga-Landisville, PA 17538
Sal R.
Job Details: 06/24/2022
"CXc omplai t i s that the the FC wall ios frostiong over. I foudn that the unit will need 1 thermistor (WPW10384183), 1 harness (W11546681), and 1 control board (W11546690). Once the parts are avalibel , please have somoene form the office to set a return date.; ordrng 1 W11546681 (harness 4 @ tribs) and 1 WPW10384183 (thermistor 13 tribs) and 1 W11546690 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Joy, PA 17552
Sal R.
Job Details: 06/24/2022
"Per the previouse tech, I was able to access and replace all parts. I then recalibrated the unti and ran a auto test. I found unit to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Silver Spring, MD 20906
Andrew H.
Job Details: 06/24/2022
Customer's complaint as a unit is not cooling properly I replaced compressor dryer and couplers. I pulled unit into a 30-in vacuum. I filled unit with 140 psi of nitrogen and let it sit for 20 minutes. Pressures did not drop. I pulled you in back into a 30 inch vacuum what vacuum hold for 15 minutes. Unit held vacuum. I then filled the 42 g. Unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/24/2022
Cx complaint is that the door is opening quickly and they found a black bushing on the floor. Upon arrival I found that the left Friction sleeve was broken and off and the right side was torn but still in place. I was able to replace both sleeves. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW
Near Hanover, PA 17331
Marc M.
Job Details: 06/24/2022
cx complaint gasket tearing. inspected unit and found that the door gasket is fraying causing the unit to retain less heat during cycle. replaced gasket with pre id parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Suffolk, VA 23434
Anthony D.
Job Details: 06/24/2022
cx complaint unit not heating verified 120vac to unit checked for 120 at igniter 120 vac was present unplugged igniter connector ohmed igniter read open indicating a bad igniter ordering igniter to complete repair; ordrng 1 W11590294 (igniter)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 06/24/2022
"replaced gearcase, clutch motor, and belt, calibrated and tested, no faults after test cycle. leveled feet, unit working as designed, left old parts with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hanover, MD 21076
Kevin P.
Job Details: 06/24/2022
installed new deli drawer tracks and hardware and pulled unit out to inspect noise and compare to service pointer for noise. drier and cap tube appear to be positioned properly per service pointer but noise remains ordering mastic insulation pads; ordrng 3 w11553819 (mastic insulation)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/24/2022
Cx complaint is that the unit will not go past wash cycle. Upon arrival I found no error codes. I then ran the diag test and found that there was no cold water coming in when the valve is openiong. I removed the supply hose off and tested the flow and found that the supply line is not getting any water flow. I informed the cx of the issue. Cx is contacting the builder. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Suffolk, VA 23434
Anthony D.
Job Details: 06/24/2022
"cx complaint unit not cooling checked unit found unit to be un level causeing doors to not seal properly, leveled unit steamed gasket unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Nottingham, MD 21236
Milton J.
Job Details: 06/24/2022
"Cx complaint ice falling to the bottom of the FC, particles coming out of filter with bad tasting water, items freezing on top/middle shelf and drawer not staying closed. Checked behind drawer to ensure not items behind keeping from closing fully and none. Explained to CX that if the drawer has a lot of weight it will make it prone to sliding open. Dispensed water and can see particles. Advised CX to call WP and see if they would send her a new filter. Both compartments set to max cool. Adjusted both to recommended and should fix items freezing. Cabinet down on rollers with floor slanted forward. Leaned back which should fix iced mis dropping out of ice maker. Unit is now functioning properly. -MJrob"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Edgewood, MD 21040
Neil H.
Job Details: 06/24/2022
cx complaint ice maker not working found no voltage noticed the harness tab was broken off so the harness couldn't stay in place replaced the ice maker and harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Essex, MD 21221
Milton J.
Job Details: 06/24/2022
Cx complaint unit making buzzing noise when ice maker fills. Installed new Dual Valve as previously ordered. Tested unit and is now functioning properly.
We serviced a
WHIRLPOOL OVEN
Model RB120PXK1
Near Virginia Beach, VA 23462
Austin D.
Job Details: 06/24/2022
cx complaint the unit is not turning oven onn for bake. unit needs a new oven heating element. replaced the element. and ptested operation. unit is running as designed.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JZ1
Near Chestertown, MD 21620
Jonathon C.
Job Details: 06/24/2022
"cx complaint, cooktop defective. replaced parts per prior diag, tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 06/24/2022
installed control box and thermistors. verified full frost pattern.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gaithersburg, MD
Dustin F.
Job Details: 06/24/2022
"Cx Complaint, No Ice No cooling in fridgeInspected Unit, Found RC evap Frozen Solid. Defrosted cover and removed. Found Thermistor Out of range and in wrong position in accordance with SPW11092686. RC thermistor reading 3.7k ohms with fridge open at 70 degrees. Found defrost thermistor at 8.9k ohms Frozen in a block of Ice. Removed all ice build up replaced and relocated thermistor. Tested, Found unit working as designed. CX will monitor cooling of unit. and advised to contact us if cooling issues reappear. Ordering Fill Tube Heater for ICe Maker to complete repair. CX paid 370.53 in FULL via Check; ordrng 1 W11226501 (Fill Tube Heater), used 1 W11087438 (Fan Motor With Thermistors) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Annapolis, MD 21409
Mitchell H.
Job Details: 06/24/2022
cx complaint unit is making some noise and didnt complete cycle. inspected unit and found f7e1.checked connections on control and were good. ran callibration cycle and it went through it fine but was clunking around while agiatating more than usual.checke dunder unit and clutch was a little worn. ordering clutch assem and actuator for return visit.; ordrng 1 W10721967 (clutch) and 1 W10913953 (actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 06/24/2022
"replaced all LEDS, tested, unit working as designed."
We serviced a
MAYTAG FREEZER
Model MRT118FFFZ06
Near Suffolk, VA 23434
Anthony D.
Job Details: 06/24/2022
replaced socket and bulb also cx stated doors were not sealing properly and sometimes gasket comes out of door checked gaskets gaskets need to be replaced ordering gaskets to complete repair; ordrng 1 W11030683 (gasket) and 1 W11574983 (gasket)
We serviced a
KITCHENAID FREEZER
Model KFXS25RYMS0
Near Oakton, VA 22124
Richard B.
Job Details: 06/24/2022
"CX complant. Ice in freezer. Prior diagnosis found p trap ids needed . Installed updater p trap after removing all ice and debris. Unit is good now, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Fairfax, VA 22033
Richard B.
Job Details: 06/24/2022
"CX complant. Rubber moldy. Inspected unit and found bellow black with mold , Replaced bellow and cleaned out drain pump filter , Tested unit and no leaks, Job completed, RB"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Annapolis, MD 21401
Mitchell H.
Job Details: 06/24/2022
cx complaint units light behind light SD replaced is now out. confirmed complaint and replaced led and all lights are on and working. job complered.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Westminster, MD 21157
Brian R.
Job Details: 06/24/2022
cx complaint is unit does not run like it did. found code F0E7 for Load Detected When Running Clean Washer Cycle . recalibrated and tried auto test to see how unit ran. cx said when she starts a load it starts then stops and flashes that code but not running a cleaning cycle. after testing unit unit ran on everything it was set on just as it should. after resetting unit advised cx to try a few loads and see how unit does and call back if needed and control and console might need to be updated. unit checks as of now. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED6400SB1
Near Smithfield, VA 23430
Anthony D.
Job Details: 06/24/2022
cx complaint unit not starting checked unit found motor huming when button is pressed held door switch and tried starting motor did same thing then spun tub with hand motor started indicated bad start windings in motor quoted cx for repair as follows $120 service call $110.00 labor $215.15 parts $12.91 tax $15.00 shipping $473.06 total cx agrred and paid $373.06 will owe labor on return visit; ordrng 1 wpw10463866 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Biglerville, PA 17307
Andrew S.
Job Details: 06/24/2022
"Per previous tech I was able to access and replace the Ice maker in the FC. I then was ble to get the icemaker to harvest. Unit is now functioning as intended, Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Halethorpe, MD 21227
Kevin P.
Job Details: 06/24/2022
"cx complaint user interface is acting irratic flickering on and off, went over out of warranty pricing with cx at which time he declined service. job complete"
We serviced a
JENN-AIR COOKTOP
Model JED3430WB00
Near Catonsville, MD 21228
Kevin P.
Job Details: 06/24/2022
no cooktop was sent spoke to MA who is emailing ST to escalate and we will be cancelling for today and have to reschedule once we have an eta on part; ordrng 1 W10163206 (cooktop)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Purcellville, VA 20132
Ricky E.
Job Details: 06/24/2022
"installed new timer, new timer not advancing.. the timer motor has power, and is generating a sound, but isnt turning... will need to reorder the timer...; ordrng 1 W10846428 (timer)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Millington, MD 21651
Jonathon C.
Job Details: 06/24/2022
"cx complaint, bake failed. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fairfax, VA 22033
Richard B.
Job Details: 06/24/2022
"CX got mnotified about a issue. Inspected nit and found vent wax motor error code as well as drain motor and fill valve. Unit will need a control as well as vent wax motor. CX calling kitchenaid for parts and labor concession , Will use heater on return visit RB; ordrng 1 W11410066 (control. 215.34) and 1 w11416460 (vent wax motor 59.30)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chantilly, VA 20151
Richard B.
Job Details: 06/24/2022
"CX compant. Light not working in fresh food compartment or control lights. Inspected unit and found unit is cooling but control is dark and non responsive. Ordering control , Further work needed,, RB; ordrng 1 W11594670 (control box)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near South Mills, NC 27976
Branden R.
Job Details: 06/24/2022
"cx complaint agitator broke up when it plug it in it won't turn off checked unit found when unit plugged in 120 vac going to control and no green light comes on . control is bad , drain pumped ohmed good , also found agitator melted off , so i will need to order all parts for repair .unable to test mechanical parts to unit , found oil coming from gearcase , unit will need new control along with mechanical parts , unable to test , will return whats not needed for repair .; ordrng 1 W11419171 (control) and 1 W11246846 (cap) and 1 W11550891 (agitator) and 1 W11449841 (gearcase) and 1 W11195971 (MOTOR) and 1 W10754448 (clutch) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/24/2022
"came out to do tub job on unit , cx stated tub looked like it was banged around , checked tub out and found damaged tub where shock absorber sits , took alot of pics of damged tub , reordering tub for repair .; ordrng 1 W11287253 (tub)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Bowie, MD 20715
Alexander D.
Job Details: 06/24/2022
"cx complaint unit making irregular chirping noise when agitating, no pattern to when noise is made. checked under unit, no oil, no play in gearcase but noticed alot of black dust from belt in pulley shield. turned pulley back and forth by hand in both spin and agitate, no noise. turned washplate back and forth by hand, no noise and feels snug. ran test cycle, no noise. started normal wash cycle with some sheets in basket and waited for it to agitate, still no noise. advised cx i cant find the noise if its not making it. advised cx to monitor and call back if noise comes back and to try and get noise on video. if cx calls back, send tech with splutch(W10721967) and belt(WPW10006384). cx paid service call with "
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Great Falls, VA 22066
Christian C.
Job Details: 06/24/2022
Installed drain pan. Evap drains normally. Cx paid for labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Haymarket, VA 20169
Ezra M.
Job Details: 06/24/2022
"no ice. found fill tube frozen, ran test 31, valve getting voltage, no fill. found fill tube frozen, steamed out fill tube. re-ran test 31, unit filled. ordering fc door.; ordrng 1 LW11026425 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Highland Springs, VA 23075
Joseph D.
Job Details: 06/24/2022
"adjusted handles, levelled, checked temps, filter, fans, valve, ice maker. unit working and now sealing properly"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS03
Near Bowie, MD 20715
Alexander D.
Job Details: 06/24/2022
cx complaint upper oven bake not working. inspected unit and verified complaint. found upper bake ignitor getting 120v but not glowing. replaced bake ignitor and tested. also inspected lower oven and its working properly. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Essex, MD 21221
Milton J.
Job Details: 06/24/2022
"Complaint unit never worked. Installed new Control, Actuator and Lower Harness. Tested and is now functioning properly. -MJrob"
We serviced a
KITCHENAID FREEZER
Model KBSD602ESS01
Near Vienna, VA 22180
Jason A.
Job Details: 06/24/2022
Replaced all 12 LEDs and test all lit when doors are opened. TSP # W11606409 Rev B + S84638 > JJ
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Oakton, VA 22124
Jason A.
Job Details: 06/24/2022
CX complaint DRYER tone beep doesnt work & dryers shuts off before load is dry. CX has been using timed dry or re-running the same load. Found F3E2 error. Test display & UI & alarm in diagnostics > JJ; ordrng 1 WPW10298258 (harns-wire mositure sens) and 1 W11413567 (Console UI)