Service History 968 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Randallstown, MD 21133

Keith H.

Job Details: 11/21/2022

cx complaint is dryer no operation inspected unit tried to verify 240 from out let to unit but at outlet i got 121v and 2v. needs 220/240v to operate cx will have electricain check

We serviced a

WHIRLPOOL DRYER

Model LE9207W2

Near Ashton-Sandy Spring, MD 20861

Andrew H.

Job Details: 11/21/2022

Customer complaint is a unit is turning off after it starts and shows door open. Inspected unit customer stated that they just replace the door switch not that long ago and then the unit would work for a couple days. Customer would start the cycle and then a minute or two later the unit would shut off and display door open. I inspected you didn't remove control board I found burnt capacitor on back of the control board. And I looked up control board on tribbles and found it was no longer available due to the age of the unit. I explained this to the customer customer understands and paid for service call with credit card. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model UDT518SAHP0

Near Reston, VA 20191

Christian C.

Job Details: 11/21/2022

Installed control panel and ui board. Ran through diagnostics. After a few secs of filling the unit gave E4 overflow error. Inspected components underneath unit and found leak from trubidity sensor. Trubidity sensor has no rubber gasket for seal. Ordering trubidity sensor. Trubidity sensor none in stock at upper marlboro 10+ at whirlpool.; ordrng 1 W11226898 (trubidity sensor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, VA 23086

Jonathon C.

Job Details: 11/21/2022

"cx complaint, unit still squeaks on heavy loads. tested unit, unable to verify complaint. cx did not have a test load for me. basket wobbles in spin significantly more than i think is acceptable. ordering gearcase, also ordering smaller diameter belt. cx is to have test load ready on return visit. unit may only need belt. two count job. resched for 12/2; ordrng 1 WPW10006384 (drive belt) and 1 WTW5057LW0 (gearcase) and 1 look (look)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Edgewood, MD 21040

Neil H.

Job Details: 11/21/2022

CX COMPLAINT DISHES NOT DRYING FOUND HEATER DEACTIVATED RAN DIA AND REACTIVATED AND THE UNIT BACK WORKING AND HEATER TESTED GOOD.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL00

Near Falls Church, VA 22046

David J.

Job Details: 11/21/2022

CX complaint glass is not aligned on door of microwave after previous text visit. Found that unit needed a new piece of glass. Arrive to unit and inspected and found were glasses misaligned. Went to remove new panel that I brought out to replace and found that stainless is bent on the corner and needs to be re-ordered For return visit. Unit is still working but needs to be replaced. Will arrive when part comes in. ; ordrng 1 W11602618 (Outter glass door)

We serviced a

WHIRLPOOL DRYER

Model LE9207W2

Near Ashton-Sandy Spring, MD 20861

Andrew H.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 11/21/2022

"noise. found noise caused by condenser vibrating on bottom supports. repositioned condenser, noise gone."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 11/21/2022

Terminal block issues ordering nuts and terminal ; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Oak Hill, VA 20171

Carl R.

Job Details: 11/21/2022

"Cx complaint is, Not Draining - Front Load Washer. From previous technician recommendations. Removed lid and removed hoses from drawer. Installed new deawer. And lid. Unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Woodbridge, VA 22191

Demonte S.

Job Details: 11/21/2022

Installed Drier to the unit. Pulled Vacuum on the unit. Unit is holding a Vacuum. Filled the unit to 1.7 Oz's. Checked the Evaporator. Evaporator starting to frost. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Baltimore, MD 21215

Eric W.

Job Details: 11/21/2022

"Cx complaint is not dispensing water we took the water line off the dual valve found water coimg to dual valve , removed water ccoming out od dual vavle no water coming out check volt getting 120 v omed out valve reading OL; ordrng 1 WPW10341320 (dual valve)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Gettysburg, PA 17325

Bernard M.

Job Details: 11/21/2022

"Replaced valve, recalibrated and ran auto test, test completed without ant further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Fairfax, VA 22033

Richard B.

Job Details: 11/21/2022

"CX complant. Door damaged. From prior diagnosis found unit needs a door on left side , Afer installing left door usine all the existing components , Plug for door is wrong , double femail plugs. One on door should be a male . Unable to use existing harness as plugs will not fit through door passages . Put old door on using all the existing components . Advised CX to call once door arrives and check for damage. RB; ordrng 1 W11518735 (door), ordrd 1 w11518735"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS03

Near Round Hill, VA 20141

Ezra M.

Job Details: 11/21/2022

installed left rc door gasket.

We serviced a

WHIRLPOOL WASHER

Model WFW9620HBK3

Near Williamsburg, VA 23185

Lucas R.

Job Details: 11/21/2022

"upon arrival tub on site, cx complaint drum cracked, verrifed split in drum, while replacing tub, shock absorbers seperating whule removing, ordering shocks did not replace tub as cx is still able to use at this point, 2 techs needed for return visit; ordrng 4 W11316766 (shock absorber)s and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near York, PA 17404

Sal R.

Job Details: 11/21/2022

CX compliant was that the unit would not drain. I found that the drain pump is burnt out. I accessed and replace the drain pump and unit test good.

We serviced a

MAYTAG WASHER

Model MHW5630HC

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 11/21/2022

Unable to locate inforned the rtm states she will keep an eye out for it 2nd attempt ; saved tckt

We serviced a

AMANA RANGE

Model AGR6603SFS3

Near Germantown, MD 20874

Julian H.

Job Details: 11/21/2022

replaced parts & working

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Easton, MD 21601

Alexander W.

Job Details: 11/21/2022

"Replaced both doors and other parts ordering per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

MAYTAG WASHER

Model NTW4516FW3

Near Easton, MD 21601

Alexander W.

Job Details: 11/21/2022

Called office cx has to resched ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake Beach, MD 20732

Shane B.

Job Details: 11/21/2022

complaint is the unit not cooling. when i arrived unit was unplugged and had been for several days. no ice build up but had a lot of water in the bottom of FC and the drain pan. inspected evap and found the brown wire to defrost heater had backed out of the connector. once plugged in fully and taped in place i plugged unit in and tested heater. it is working. ordering evap harness so this doesnt happen again. schedule when part is available.; ordrng 1 W11581973 (harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hagerstown, MD 21742

Andrew S.

Job Details: 11/21/2022

"Cx complaint is that the touch panel is not responding at all of the keys. Upon arrival I found that the start, cancel and cycle keys are not responsive. I was able to get the unit into diag mode but not able to get it to advance to the cycle. It did not have any error codes. I am ordering the touch panel, cover and control board. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11460962 (touch Panel) and 1 W11460908 (Control Panel) and 1 W11462458 (Control Board)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Alexandria, VA 22312

Lloyd B.

Job Details: 11/21/2022

Cx complained of frost. Installed new door and hinges and added heat around the gasket for a better seal. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/21/2022

"Cx complaint dw not drying dishes, detergent doesn't completely dissolve.Ran diag, found 7-1 error. The heater turned on during the cycle, but the divertyer never stopped turning, seemed like it couldn't find the position. Ordering sump/motor assy W10902372. Collected $446.94. Balance due $125; ordrng 1 W10902372 (sump/motor assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLS36FMB01

Near Arnold, MD 21012

Alexander D.

Job Details: 11/21/2022

"replaced evap fan and fan blade. tested unit, fan started running with no noise. unit is now working properly"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/21/2022

Installed control and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Stafford, VA 22556

Thomas B.

Job Details: 11/21/2022

Parts not on van will revisit; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model KUDK031TBL3

Near Midlothian, VA 23112

John P.

Job Details: 11/21/2022

Upon arrival CX stated they had canceled the appointment

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Reston, VA 20191

Christian C.

Job Details: 11/21/2022

Installed hot and cold water valves. Tested unit. No more squeeling noise from valves and is filling normally. Unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Front Royal, VA 22630

Daniel J.

Job Details: 11/21/2022

dishes not being cleaned last vist found lower spray arm off reinstalled and wash mototr ran tested this vist no movement from spray arms just water dropping from spray holes replaced sump assy and confirmed no leaks during diag both arms moving water

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, VA 23322

Branden R.

Job Details: 11/21/2022

came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778 checked unit and replace elemnet tested and unit is running as designed

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Lusby, MD 20657

Shane B.

Job Details: 11/21/2022

"cx complaint is the unit leaking from the bottom of the door. leak happens on all cycles. when i arrived door has some gunk on it at the bottom and unit had water stains down the front from middle of the door. cx is using HE detergent. checked for codes and found F0E2 oversuds, F8E1 long fill. cleared codes, ran service cycle. unit completed it with no issues or leaks. ran each water valve. all have good flow. ordering bellows to fix the leak issue.; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Bryans Road, MD 20616

Robert A.

Job Details: 11/21/2022

Cx complaint that the unit does not start cycles after depositing money. I inspected the unit to confirm the complaint. The cx deposited $3.25 in quarters and nothing happened. After waiting a few minutes the control area sparked and the display completely shut off. I opened the unit and found thermal damage from the control board. The unit will need a new control and user interface to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11290055 (control board) and 1 W11309937 (user interface)

We serviced a

KITCHENAID OVEN

Model koce507ewh09

Near Millersville, MD 21108

Alexander D.

Job Details: 11/21/2022

cx complaint unit still not holding temps. cx will cancel and restart cycle and see that its 25-30* lower than set temp and takes several minutes to finish preheating again. inspected unit and verified complaint. still has f3e3 error stored. called techline to see if meat probe shorting could cause unit to lose temp and he said it shouldnt cause this issue. techline did say that if cx cancels and restarts cycle it will always start 20-30* lower than set temp. TL recommended getting avg temp. put thermocouple foiled to center rack. unit finished preheating in 13min and held an avg temp of 356. advised cx unit is operating as designed and she may need to try different rack positions and bakeware materials for better browning.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near White Hall, MD 21161

Brian R.

Job Details: 11/21/2022

cx complaint is warming drawer wont close all the way on one side. tried adjusting and moving drawer around and it made drawer close worse. look like drawer is warped and rails dont go back 1 inch more. will order parts needed and office to schedule.; ordrng 1 W11131365 (SLIDEDRWR) and 1 W11123024 (SLIDEDRWR) and 1 W11036176 (Drawer)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Midlothian, VA 23112

Joseph D.

Job Details: 11/21/2022

"helped jp, install transformer. working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 11/21/2022

"cx complaint unit not washing, checked unit, unit displayimng 7-1 no heat 4-3 motor not running. ran auto cycle, checked motor, motor reading out of range. ordering sump&pump, and heater.; ordrng 1 W11025157 (pump&motor) and 1 W10518394 (heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Dustin F.

Job Details: 11/21/2022

"CX complaint: LH RC door wont shut right, mullion keeps going below the recieverInspected unit, confirmed complaint. Used drill to level unit using Units frame feet. Leveled then tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 11/21/2022

Parts were not on Van will revisit ; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Millville, DE 19970

Frederick R.

Job Details: 11/21/2022

CX complaint is dryer isnt working. inspected/tested and found the door switch was decftive. Replaced from pre-id. After repair I tried to run the unit and it wouldnt start. Found line all kinked up behind dryer. Tested thermal fuse and OL. Replaced from pre-id also. Performed air flow test and unit failed three times. CX has an air flow issue. Unit itself is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Harrisburg, PA 17102

Fred G.

Job Details: 11/21/2022

arrived to cx home to find the unit has not model/serial number sticker. advised cx to call whirlpool and see if a sticker can be mailed to them.

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Olney, MD 20832

Julian H.

Job Details: 11/21/2022

2YR WARRANTYCX complaint about unable to turn lf burner found that valve bend & broke off not cause by CX need mainfold ; ordrng 1 W11384736 (MANIFOLD)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 11/21/2022

cx complaint unit take several cycles to get dry clothes. ran unit and found unit heats. checked air flow and found the paper did not fall off the rack. went outside to find the vent was clogged. was able to clean out vent and retest. units air flow was 100% better. charged cx $120 service call and $45 in labor for cleaning the vent. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 11/21/2022

Parts were not on van will revisit; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Beltsville, MD 20705

Andrew H.

Job Details: 11/21/2022

Customer complaint is the unit's not cooling. Inspected unit found unit at about 41°. Remove evaporator cover and found just the cap tube and right after the captive had frost on it. I checked ants at compressor found unit pulling .82 amps. I checked pressures with my gauges found low side at negative 18 in and high side at 80 psi. I pulled unit into a 28 inch vacuum. I let unit sit for 15 minutes when I check the gauges unit was at - 26 in vacuum. I checked over the entire unit with my UV light and UV glasses and could not locate any dye coming from the unit. I called tech line and explain my findings and the issue with the unit not cooling. Tech line explain to me that they're putting the unit entry view and gave me a file number. I left this file number with the customer and advise them that the units going into review and Whirlpool will call me or the consumer next.

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Chesapeake, VA 23322

Branden R.

Job Details: 11/21/2022

"cx complaint freezer light not working - sp w11460554f - special project s191aq - pre-id sp w11460554 - checked unit found LED bad in freezer has proper vdc to led but bad led, all other major componets checked good 38 in fridge and 0 in freezer , replaced with pre id LED and tested unit is running as designed . s191aq"

We serviced a

JENNAIR COFFEE-MAKER

Model JBC7624BS00

Near Stevens, PA 17578

Justin L.

Job Details: 11/21/2022

Cx complaint unit not working. Was able to access unit and found it in italian and unresponsive to any touches. Cx stated another company worked on it previously. Double checked all connections and contactced techline and spoke to Chris SR#7735098115. Ordering console and controls and once in office will need to set return visit.; ordrng 1 W10661801 (front panel) and 1 WPW10661087 (control) and 1 WPW10661090 (led board)

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Bryans Road, MD 20616

Robert A.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Hampton, VA 23605

Justin W.

Job Details: 11/21/2022

notified cx unit not in warranty cx to call whirlppol to attempt to obtain authorization.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Hanover, PA 17331

Drew B.

Job Details: 11/21/2022

arriverd foudn motor wouldnt unfasten off motor shaft and wuill need new motor to replace both together.. i left wheel at house and call cx when motor in to return cx had previously gotten PL1..; ordrng 1 W11549461 (motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Alexandria, VA 22310

Lloyd B.

Job Details: 11/21/2022

"Cx complained of drying isues. Inspected the unit and found an error of F7E1 for no heat. At the control, there is 122vac going to the heater. The heater is open. Installed new element and ran diagnostics and it now turns on. Job complete"

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Alexandria, VA 22314

Lloyd B.

Job Details: 11/21/2022

These appliances are in a city building (shelter) and the cx says they have city people or maintence men come fix and don' pay. Service declined

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near York, PA 17404

Sal R.

Job Details: 11/21/2022

"CX complaint was that the unit was leaking water when the inlet valves opened. I found the valve to be corroded and leaking when opened. I accessed and replace the valve and dispenser housing, Unit test good. I collected $472.40 for service , parts, shipping, labor and taxes via credit card. UNit test good."

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Sykesville, MD 21784

Ricardo S.

Job Details: 11/21/2022

"Cx complains that the unit not working sometimes, inspected unit, i ran diagnostic test mode and found an error code f5 door error.. the lid is cracked..THE DOOR DON'T ALIGNMENT PROPERLY... CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11259006 (lid)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Easton, MD 21601

Alexander W.

Job Details: 11/21/2022

Cx stated unit gets to wash cycle and then stops inspected tested and verified cx complaint found drain hose not elevated off floor causing F8E1 error code instructed cx to make sure drain hose is above tub unit is working as designed job is complete.

We serviced a

WHIRLPOOL DRYER

Model LE9207W2

Near Ashton-Sandy Spring, MD 20861

Andrew H.

Job Details: 11/21/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Delmar, DE 19940

Michael E.

Job Details: 11/21/2022

CX complaint: ice in bottom of FC. Also large ice and low water dispense. I found the water filter was clogged. Also the evap drain was clogged. I cleared the drain and advised CX to replace filter. Tesated unit and it is now working properly. CX paid 120.00 for service by check. Job is complete

We serviced a

AMANA REFRIGERATOR

Model BBI20TPE

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/21/2022

"Cx complaint water leaks from icemaker.Inspected unit, confirmed corroded mold and leak from icemaker. Replaced and tested icemaker using pre id part."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethany Beach, DE 19930

Michael E.

Job Details: 11/21/2022

"CX complaint: leaking. Inspected and verified complaint. I found a small puddle under left foot which i documented in pics. Water marks on floor at left and right front around feet. Was unsuccessful in duplicating or finding leak i was able to get a 100 degree turn on water inlet connection. We left kick plate off unit so CX can get a pic if leaks before our return. There is a possability of leaking in FC door from water dispense line but we were not able to verifiy, only water marks under door. If CX calls us back before return, please put this on FR as a pseudo so he can go over findings with CX per FR. Ordering filter head. Cannot reschedule due to NW part and 2 tech needed.; ordrng 1 WPW10121140 (housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23451

Carl A.

Job Details: 11/21/2022

"cx complaint of unit not making ice and doors not closeing fully,checked unit to find debries in fill tibe of water tube cleared it out tested,found doors not closeing ajust cabinet tested unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Crownsville, MD 21032

Alexander D.

Job Details: 11/21/2022

"cx complaint unit intermittently tripping circuit breaker after previous repair. pressed cancel to run drain pump and breaker didnt trip. ran diagnostics and have f7e1 single speed washmotor failure, fAe2 vent electrical problem, f9e1 long drain errors stored. ran test cycle and it completed without tripping breaker. ran fill and drain a few more times and still not tripping breaker. if unit is causing breaker to trip then its either cause of washmotor issue and its working too hard sometimes or vent not sealing and moisture inside door causing short. ordering sump asm and vent, advised cx to wait til after replacing parts to try replacing breaker if issue persists. call cx to schedule return visit once we have eta on parts; ordrng 1 W11416362 (sump asm) and 1 W11414073 (vent asm)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Virginia Beach, VA 23455

Carl A.

Job Details: 11/21/2022

"cx complaint of unit banging cabinet,checked unit to find that the gear case has play in it causing unit to bang agaist cabinet.also found cap leaking as well ordering parts needed for repairs; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W11428524 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W10528947 (Drive Hub) and 1 W11223765 (SCREW) and 1 W10919191 (washplate) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Richmond, VA 23236

John P.

Job Details: 11/21/2022

"CX complaint unit not working checked unit found error 4-3, 7-1, confirmed bad sump quoted:W11025157 $257.49$110 labor$15 shipping$15.45 tax"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Eldersburg, MD 21784

Ricardo S.

Job Details: 11/21/2022

"the client complains about a noise and unit stopped cooling for 48 hours now is cooling again, the customer has a audio on his phone, the noise comes from the compressor, the relay is good, the compressor makes a humming noise... sealed system repair order compressor, drier, lock ring tool LOOK LOOK .. 2 counts job; ordrng 1 w11370574 (compressor) and 1 W11109499 (drier-tube) and 1 lockring (tool LOOK LOOK) and 2 countsjob (2 counts job)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Great Falls, VA 22066

Jason A.

Job Details: 11/21/2022

CX complaint FRIDGE making ice - not dispensing. Prior 30days. Found ice bin is blocked up solid. Temps set to 39RC -6FC! Test evap fans condenser & icebox. No frost on RC evap. TSPs are for K74 & earlier. Dispenser door closes & icebin doors good seals. Frost in FC from doors not closing & rail lube is hardened. See SDpics. Warm air being drawn thru FC to ice in bin. Verified ports on door is clear. Cleared all ice & frost. Applied food grade lube rated to -45F to rails. Set temps to recommended. Select MAX ICE & COOL > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Millsboro, DE 19966

Frederick R.

Job Details: 11/21/2022

Upon arrival I verified compressor high amp draw and then shutting off within 10 seconds. Replaced compressor per prior diagnosis. Pressure tested with 140psi of nitrogen and found no leaks. Vac'd down to 30in for 15mins. Vac held after line closed. Filled with 68g of R6000. Informed CX 24-36hr for unit to get to proper temps. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near McLean, VA 22101

Jason A.

Job Details: 11/21/2022

CX complaint FRIDGE RC items are frozen when set to 38. Measured RC thermistor in icewater at control. CN3 pin 1 to 4 8.38K ohms. Called techline. Recommend replacing HV board. CX was not home - only housekeeper. Set RC temp to 46 & CX will monitor thermometer in RC & call office if they decide to have control replaced > JJ; ordrng 1 WPW10317076 (cntrl-elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KUBL314KSS00

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 11/21/2022

"CX complaint is top section freezing drinks. Bottom ok. Inspected/tested and found temp on top section at 18deg. Bottom section was working properly. Ordering separator, pcb control and evap cover. All parts FBO so cannot reschedule at this time; ordrng 1 W11538049 (pcb box) and 1 W11532916 (separator) and 1 W11532990 (evap cover)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Milton, DE 19968

Frederick R.

Job Details: 11/21/2022

CX complaint is too warm in RC. Replaced evap fan motor per prior diagnosis. Temps in unit are RC 34-38 and FC 0 to 5. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Germantown, MD 20874

Julian H.

Job Details: 11/21/2022

"CX complaint about led's being out & ice accumulating on FC floor found leds out replaced them from VS remove ice found a frost formation from evap drain defrosted & working; ordrng 2 W11338533 (led module)s and 1 LOOK (LOOK), used 2 W11338533 (led) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near New Oxford, PA 17350

Bernard M.

Job Details: 11/21/2022

"Replaced console and lid lock, recalibrated and ran auto test, test completed without issues. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Round Hill, VA 20141

Ezra M.

Job Details: 11/21/2022

installed new panel.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, VA 23236

John P.

Job Details: 11/21/2022

found wire not fully seated on TCO seated wire tested working as designed

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW1

Near Woodbridge, VA 22192

Richard B.

Job Details: 11/21/2022

"CX complant, Washer dosent work , Prior diagnosis found unit needs motor , rotor and slider , When going to install parts found also needs gearcase dure to rusted shaft and parts wont come off, Further work needed, RB; ordrng 1 W11393685 (gearcase) and 1 looklook (look look)"

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Bowie, MD 20715

Dustin F.

Job Details: 11/21/2022

"CX complaint: Lid not lining upInspected unit, found lid frame broke, confirmed CX complaintReplaced Lid and tested unit, unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLS36FMB01

Near Arnold, MD 21012

Alexander D.

Job Details: 11/21/2022

"replaced evap fan and fan blade. tested unit, fan started running with no noise. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Harrisburg, PA 17112

Fred G.

Job Details: 11/21/2022

"cx complaint since last repair unit has only made two batches of ice. inspected unit and took RC and FC temps and found FC was -4 degrees, RC was 24 degrees. test 36 I found ice box fan came on. test 37 showed 01 passed. test 56 shoes E5, ice box thermistor is bad. ran test 57 and found ice maker did harvest, text 45 i found water was dispensed to ice maker. unit needs ice maker. called TC (SR7735051657) due to part showing special order. part will be shipped to the cx house and cx will call once in to schedule a return visit.; ordrng 1 W11579560 (ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Delmar, DE 19940

Michael E.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Felton, PA 17322

Sal R.

Job Details: 11/21/2022

"CX complaint is that the unti is not making ice and that the lights are out in the RC. I also found that the icebion has a hole in the under side due to icejaming in the bins gears witch pushed ice throught the plastic. I am ordering 1 icemaker (W11579560), 1 icebin (WPW10347093), and will use FC LED MOD on return visit. Once the contract is apporved, please have someone form the office call to set a retun date.; ordrng 1 WPW10347093 (icebin) and 1 W11579560 (icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 11/21/2022

Asssisted ME on built in; saved tckt

We serviced a

IKEA OVEN

Model IBS550PWS00

Near Annapolis, MD 21403

Emmanuel R.

Job Details: 11/21/2022

Replaced thermal fuse and tested unit. Unit is still not turning on. I found the main control is getting voltage but its not responding. Quoted customer for new control but customer declined. Collected for svc call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Laurel, MD 20708

Andrew H.

Job Details: 11/21/2022

Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Lancaster, PA 17601

Justin L.

Job Details: 11/21/2022

Cx complaint unit not cooling. Was able to access unit and found unplugged. Plugged unit in and found control getting 120VAC but no lights and control unresponsive. Ordering control and setting return for Tues 11/29/22; ordrng 1 W11496886 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Midlothian, VA 23112

John P.

Job Details: 11/21/2022

Checked unit found wire not seated on heater seated wire tested working as designed

We serviced a

WHIRLPOOL RANGE

Model WMH31017HS2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/21/2022

Maintenance is going to have to locate unit and contact us.; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP100ESS03

Near Oakton, VA 22124

Christian C.

Job Details: 11/21/2022

Arrived at cx house and they said they have an extended warranty for unit. Advised cx to call back whirlpool to have it rescheduled under extended warranty.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Alexandria, VA 22310

Lloyd B.

Job Details: 11/21/2022

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near Manheim, PA 17545

Justin L.

Job Details: 11/21/2022

Cx complaint unit not completing cycle. Was able to access unit and found f0e5 off balance f0e3 fover load 9e2 water ring detected. Ran test 51 and found unit not draining of all water. Removed pump and found nail inside. Removed and found pump running better but still weak. Quoted cx for repair and also informed them to shorten hose as its too long. Collected for service only as they want time to decide.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Laurel, MD 20708

Andrew H.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Alexandria, VA 22303

Lloyd B.

Job Details: 11/20/2022

"Cx complained the unit did not operate. Inspected the unit and found when the dial is turned, all the leds' light up and the sensing light flashes. The unit did pass each test in diagnostics but when trying to do a normal cycle the unit would only fill and fill before quitting and draining. Unit needs new control; ordrng 1 W11603810 (control)"

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JB1

Near Alexandria, VA 22304

Lloyd B.

Job Details: 11/20/2022

Cx complained the oven did not work. Inspected the unit and found that the control is damaged. Unit needs new control; ordrng 1 W11159621 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Alexandria, VA 22304

Lloyd B.

Job Details: 11/20/2022

Cx complained the unit did not dispense ice. The part did not come with anything that is in the picutre. Unit needs auger motor; ordrng 1 W11310391 (auger motor)

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JB1

Near Alexandria, VA 22304

Lloyd B.

Job Details: 11/20/2022

Cx complained the oven did not work. Inspected the unit and found that the control is damaged. Unit needs new control; ordrng 1 W11159621 (control)

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHV03

Near Smyrna, DE 19977

Frederick R.

Job Details: 11/20/2022

See sticky note; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Alexandria, VA 22311

Lloyd B.

Job Details: 11/20/2022

Cx complained the unit did not dispense water. Inspected the unit and found that the pressure is low. Unit needs new filter head; ordrng 1 W11346622 (filter head)

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC5

Near Townsend, DE 19734

Frederick R.

Job Details: 11/20/2022

CX complaint is WM not working. Drain pump stuck. Inspected/tested and found drain pump good at 26ohms. Verified pressure tube not kinked. Ordering control board Quoted CX $467.14. CX moving forward with repair. CX paid in full by CC. Cannot reschedule at this point due to part availability; ordrng 1 W11417461 (control)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Springfield, VA 22150

Lloyd B.

Job Details: 11/20/2022

"Cx complained the unit did not cooll Inspected the unit and found large frost on the evap cover. Removed frost and tested thermistor in a ice water and it tested 8.33k ohms. The heater has 129 ohms, not sure if thats normal since there is no info on the tech sheet. Unit needs new control. Bringing heater to call tech support and ask if that is normal on return; ordrng 1 W11546609 (control) and 1 W11546981 (heater)"

We serviced a

MAYTAG RANGE

Model MGT8800FZ00

Near Magnolia, DE 19962

Frederick R.

Job Details: 11/20/2022

"CX complaint is Burners seized. Inspected unit and verified all screws rusted and seized in place on burner heads. Excessive heat has caused heads, caps and grates to melt and rust and all have become brittle. Verified NG set up. All parts besides screws are CBE. Charged CX $250.80 for SC, Labor and screws. CX paid in full by check. Cannot reschedule due to part availability.; ordrng 10 WP3368921 (screw-torx)s and 1 WPW10171140 (cap-burner) and 1 WPW10333445 (burnr-base) and 2 WPW10406243 (burnr-head)s and 1 WPW10406878 (burnr-head) and 1 WPW10336094 (burnr-top) and 1 WPW10406797 (burnr-head) and 1 W11230935 (holder-orf) and 1 W10643269 (holder-orf) and 1 W10643272 (holder-orf) and 1 W10643270 (holder-orf) and 1 W10643271 (holder-orf) and 1 W11241660 (grate kit) and 1 lolok (look)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Dover, DE 19904

Frederick R.

Job Details: 11/20/2022

Replaced console per prior diagnosis. Tested unit after repair and it is now working properly. Job is complete

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