We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Washington, DC 20003
Shawn D.
Job Details:
11/21/2022
read last techs notes bulkhead doesnt have oil in. took unit aprt to find line from bottom of drier goes to condenser its broken this is where all the oil is coming from snapped pic. called techline spoke to adrian unit is not repaiable in the field
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Carl R.
Job Details:
11/21/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Side by Side Refrigerator. From previous technician recommendations. Opened freezer door, and removed back wall to gain access to wire harness, thermistor and clip. Replaced thermistor and clip and wire harness, put wall back on and removed the cover to the control. Replaced the control and put cover back on. Plugged in unit. Unit working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details:
11/21/2022
Parts not on van will revisit; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLS36FMB01
Near Arnold, MD 21012
Alexander D.
Job Details:
11/21/2022
"replaced evap fan and fan blade. tested unit, fan started running with no noise. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/21/2022
"cx complaint unit not cooling, checked unit found ducts clogged with ice, air entering unit found cabinet seperated at bottom RH corner of ff, rivets popped from cabinet, called techline spoke with Leon sr7735094255 unit sent for review, non repairable. sealed with silicone for time being.; ordrng 1 482338 (adhesive LR/VS), used 1 482338 (adhesive LR/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/21/2022
arrived at cx home and cx stated whirlpool has already exchanged the unit due to exstensive wait times for parts. call cancelled.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Reston, VA 20190
Christian C.
Job Details:
11/21/2022
Installed 3rd rack. Tested rack. Had cx test rack. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Glen Burnie, MD 21061
Eric W.
Job Details:
11/21/2022
cx complant of sparking in lunit and no toe kick the toe kick was not there yet looked into sparking found the power wire to garbage disposal is niext to diswasher and the door hindge is hitting it causing it to spark told cx she will need electrican to fix wire and call when toe kick is in; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gaithersburg, MD 20882
Andrew H.
Job Details:
11/21/2022
Customers complaint is a unit is off balance. I replaced the gear case and wash plate. I calibrated unit and ran all the test cycle. I leveled unit and unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/21/2022
"cx compalint red h20 symbol stays on even ui display after they changed filter, cx unaware of the fact they need to reset that option when changing filter, showed by pressing 2 buttons on dispenser the light goes off, new construction, use and care guide missing, refered back to website for copy,tested all ops ok"
We serviced a
JENN-AIR FREEZER
Model JFC2089WEP11
Near Washington, DC 20001
Samuel R.
Job Details:
11/21/2022
cx complaint unit drawer lid wont stay on.also ice maker is not making ice.inspected unit and could confirm cx complaint.tested ice maker and motor would not rotate.further inspection found left end cap to be broken at the tab.unit will need a new ice maker and end cap.cx will like repair to be done at once so have time to clesr bottom of fridge for repair; ordrng 1 W10884390 (ice make r)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near Springfield, VA 22153
Richard B.
Job Details:
11/21/2022
"CX complant, No ice. Prior diagnosis found unit needs fill tube heater, Installed fill tube heater , Unir working as designed. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Crownsville, MD 21032
Alexander D.
Job Details:
11/21/2022
"cx complaint unit intermittently tripping circuit breaker after previous repair. pressed cancel to run drain pump and breaker didnt trip. ran diagnostics and have f7e1 single speed washmotor failure, fAe2 vent electrical problem, f9e1 long drain errors stored. ran test cycle and it completed without tripping breaker. ran fill and drain a few more times and still not tripping breaker. if unit is causing breaker to trip then its either cause of washmotor issue and its working too hard sometimes or vent not sealing and moisture inside door causing short. ordering sump asm and vent, advised cx to wait til after replacing parts to try replacing breaker if issue persists. call cx to schedule return visit once we have eta on parts; ordrng 1 W11416362 (sump asm) and 1 W11414073 (vent asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/21/2022
Parts were not on Van will revisit ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/21/2022
"Cx complained of drying isues. Inspected the unit and found an error of F7E1 for no heat. At the control, there is 122vac going to the heater. The heater is open. Installed new element and ran diagnostics and it now turns on. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Lewes, DE 19958
Frederick R.
Job Details:
11/21/2022
CX complaint is door seals ripped. Inspected unit and found that both RC gaskets have become compromised and are allowing warm air into RC. Ordering left hand gasket and returning with pre-id right hand gasket. Cannot reschedule due to part availability; ordrng 1 W10830283 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Arlington, VA 22201
Lloyd B.
Job Details:
11/21/2022
Cx complained the unit did not dispense water. Inspected the unit and found low pressure. Installed filter bypass and the pressure increased. Installed new filter head and tested and the unit and it now dispenses as designed. Job complete
We serviced a
MAYTAG WASHER
Model NTW4516FW3
Near Easton, MD 21601
Alexander W.
Job Details:
11/21/2022
Called office cx has to resched ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/21/2022
dishes not being cleaned last vist found lower spray arm off reinstalled and wash mototr ran tested this vist no movement from spray arms just water dropping from spray holes replaced sump assy and confirmed no leaks during diag both arms moving water
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Eric W.
Job Details:
11/21/2022
got to unit found dent in fridge door cx complaint was refrige waterline leak couldnt find complaint all we seen was dent in door home hasnt been sold yet; ordrng 1 W11223753 (logo) and 1 W10912075 (door right frige)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Installed control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near Springfield, VA 22153
Richard B.
Job Details:
11/21/2022
"CX complant, No ice. Prior diagnosis found unit needs fill tube heater, Installed fill tube heater , Unir working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, VA 20121
Richard B.
Job Details:
11/21/2022
"CX complant. Door scratched/ Prior diagnosis found unit needs door , Installed door and assured door gasket sealing, Need to send badge to CX as it was not ordered. Job completed, RB; ordrng 1 W10884773 (badge) and 1 looklook (look look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Clinton, MD 20735
Robert A.
Job Details:
11/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
11/21/2022
Parts were not on van will revisit; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Oxford, PA 17350
Bernard M.
Job Details:
11/21/2022
"Replaced console and lid lock, recalibrated and ran auto test, test completed without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Holtwood, PA 17532
Justin L.
Job Details:
11/21/2022
No answer at the door. Contacted office and they reached out to cx who will have to reschedule.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Chester, VA 23831
Chris B.
Job Details:
11/21/2022
cx comp unit will dispence water insp unit conf cx comp found obstruction in water line cleared obstruction tested un it desighned
We serviced a
WHIRLPOOL DRYER
Model WED86HEBWO
Near Annapolis, MD 21409
Emmanuel R.
Job Details:
11/21/2022
"Cs unit would stop mid cycle, couldnt confirm complaint but i found error codes f4e4 L2 line volatge , f4e3 restricted air flow. Inspected unit and found L2 wasnt secured at the terminal block. Secured L2 unit is working properly. Advised customer his exhuast vent is restriced and vent outside doesnt open all the way . If issue continues unit will need a acu."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dover, DE 19904
Andrew W.
Job Details:
11/21/2022
"Cx complaint is unit not baking or broiling. tested and verified complaint. burners are all working correctly in testing. bake clicks to ignite but does not ignite. broil there is no click for igniting at all. checked connections and dsi board. unit is not getting enough voltage from dsi board to ignite. ordering control, dsi, and broil ignitor just in case. cannot reschedule due to cx having to leave for an appt.; ordrng 1 W11162730 (module-spk) and 1 W11159621 (control) and 1 WPW10333842 (igntr-oven)"
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Mineral, VA 23117
Jerod R.
Job Details:
11/21/2022
"tested unit advised customer that unit will have some burn off, pre heated unit found unit did not smoke"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hedgesville, WV 25427
Andrew S.
Job Details:
11/21/2022
"Per previous tech I was able to access and replace the ice maker. i then ran test 56, 57 and 45 and the unit is functioning as intended. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Washington, DC 20002
Samuel R.
Job Details:
11/21/2022
replaced parts and drive block got stripped since it had to be banged off the old gearcase.will just have to install drive block on return visit.called office to schedule WP389140 9 tribles ; ordrng 1 WP389140 (drive block)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Olney, MD 20832
Julian H.
Job Details:
11/21/2022
2YR WARRANTYCX complaint about unable to turn lf burner found that valve bend & broke off not cause by CX need mainfold ; ordrng 1 W11384736 (MANIFOLD)
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Reston, VA 20190
Christian C.
Job Details:
11/21/2022
"Cx complaint oven does not heat properly. Inspected unit no errors. Tested oven sensor readiong 1.15kohms. Tested convection coil 15.8ohms. Getting 118VAC to convection assembly. Unit intermittently does not ignite oven and cuts off. Ordering bake igniter, and convection assembly. Convection assembly 0 at upper marlboro and 10+ at whirlpool.; ordrng 1 WPW10324262 (bake igniter) and 1 W11441001 (convection assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW01
Near Lancaster, PA 17602
Justin L.
Job Details:
11/21/2022
As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Richmond, VA 23223
Chris B.
Job Details:
11/21/2022
cx comp dent in front panel insp unit conf cx comp found dent in front panel unit will need white front panel W10664693; ordrng 1 W10664693 (front panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near McLean, VA 22101
David J.
Job Details:
11/21/2022
CX complaint water dispenser has nothing coming out of it and bottom crisper drawer cannot be latched to endcap. After previous tech visit he found that this unit needed a new filter head and endcap for the bottom drawer. Removed all parts and replaced with new. Tested function of water And attached lid to new endcap. Unit is not working as designed job complete.
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Stevens, PA 17578
Justin L.
Job Details:
11/21/2022
Cx complaint unit not working. Was able to access unit and found it in italian and unresponsive to any touches. Cx stated another company worked on it previously. Double checked all connections and contactced techline and spoke to Chris SR#7735098115. Ordering console and controls and once in office will need to set return visit.; ordrng 1 W10661801 (front panel) and 1 WPW10661087 (control) and 1 WPW10661090 (led board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annapolis, MD 21409
Emmanuel R.
Job Details:
11/21/2022
"Replaced crisper drawer and harness, the door fip came with a new control so i didnt use the one i ordered. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not completing cycles. checked unit, come to find defective lower harness, splice connection at drain pump, claibrated and tested, unit shaking excessively. come to find side to side play in shaft, ordering gearcase, clutch, motor, and belt to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Dustin F.
Job Details:
11/21/2022
"CX complaint: LH RC door wont shut right, mullion keeps going below the recieverInspected unit, confirmed complaint. Used drill to level unit using Units frame feet. Leveled then tested unit, unit now working as intended."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Olney, MD 20832
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit is not powering on. Inspected unit found unit has 121 volts ac at the outlet. I was able to put unit into test mode but found that the power button is non-responsive. I replaced the console and ran auto test mode. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chantilly, VA 20152
Carl R.
Job Details:
11/21/2022
"Cx complaint is, AIG REF IM NOT MK ICE/SHUTTING OFF. REF/FREEZER WILL SHUT OFF ON ITS OWN AND CUSTOMER HAS TO UNPLUG IT FOR 10 MIN AND PLUG BACK IN FOR IT TO WORK. BUT CONS IS STILL HAVING THIS ISSUE ONCE A MONTH HE SAID. BUT ICE MAKER IS NOT WORKING AGAIN & SAID IT MAKES A CLUNKING NOISE. PLEASE CALL TECHLINE WHEN IN THE HOME AS WELL. From previous technician recommendations per tech support. Unplugged unit sonparts can be replaced. Control, control electronics, and wire harness was replaced. Removed both doors, and mulion, and deli section. Removed right slide to gain access to wire harness. Removed cover to gain access to control board area. Replaced both control boards. Unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20720
Dustin F.
Job Details:
11/21/2022
"Inspected unit, found Dual Valve reading open and Bad LED. Replaced Dual Valve and LED, unit now dispenses water and lights all on ( pics taken) SAdly, the Wrong color pantry ui door was ordered. sending Pantry UI for return visit and reordered Stainless door (Black stainless was ordered); ordrng 1 W10815669 (Pantry door (stainless)) and 1 Look (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Sterling, VA 20164
Carl R.
Job Details:
11/21/2022
"Cx complaint is, washer is making very loud noise. Found unit filled with water and unit is still not draining. Called tech support. PUT unit in diag. And unit filled, removed control and seen pressure hose not connected. Reconnected pressure hose, and unit still did not drain. Need 2nd tech to finish job.SR#7735100412.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Trappe, MD 21673
Alexander W.
Job Details:
11/21/2022
Cx stated unit not filling inspected tested and verified cx complaint found harness defective break in harness for inlet valve ordering harness cannot reached due to SO part. ; ordrng 1 W11227372 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Willow Street, PA 17584
Justin L.
Job Details:
11/21/2022
As per previous visit was able to access unit and replace diffuser. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/21/2022
cx complaint unit does not fill with water checked unit found F8E1 long fill code has water coming to unit with adiquate pressure ran diagnostic cycle unit did not fill checked valves in manual test mode still didnt fill checked valves at control both valves read open indicating vaulty valves ordering inlet valve to complete repair would like to keep control for next visit just incase; ordrng 1 W11222849 (inlet valve)
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC0
Near Henrico, VA 23238
Jerod R.
Job Details:
11/21/2022
tested unit found unit has shorted control and bad lid lock
We serviced a
WHIRLPOOL COOKTOP
Model MGC9536DS00
Near Gaithersburg, MD 20882
Marc M.
Job Details:
11/21/2022
installed parts and tested unit. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Dustin F.
Job Details:
11/21/2022
"CX Complaint: Filter Door BrokeInspected Unit, confirmed Broken Filter Cover photo in quick pics. attempted to inspect filter head, when removing filter, filterhead ruptured and sprayed water through the kitchen. Got CX to turn off water main while i attempted to control the water. Shutoff valve behind unit failed to turn off water. After main turned off, i reseated filter, turned main on and tested for leaks. no leaks present, CX turned off water main and left off while he left for work, advised cx to get plummer. i cleaned up water in area with shopvac and 1 towel. CX rushed me out of house, said 'he was late for work and had to go' ORdering PArts for repair.; ordrng 1 Look (Look) and 1 W11346623 (Filter head) and 1 WP67006331 (Filter Lid) and 1 W11524655 (Valve)"
We serviced a
JENN-AIR RANGE
Model JDRP548WP02
Near Pikesville, MD 21208
Keith H.
Job Details:
11/21/2022
installed part supplied by whpl. tested it unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Laurel, MD 20723
Andrew H.
Job Details:
11/21/2022
And removed door handle. I found that the dowl screw there were loose. I tightened out screws and reinstalled handle. I tightened all other door handles and unit is now working properly. Customer showed me frost on the top of food in the freezer. I advise customer make sure that they didn't have items larger than 2.75 inches in diameter in the pizza storage area cuz this could be hitting the upper drawer and keep in the drawer open allowing warm air to enter. Customer will keep an eye on the frost. I also adjusted defrost setting from adaptive defrost to basic defrost.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Kettering, MD 20774
Dustin F.
Job Details:
11/21/2022
"Arrived at CX door and pushed ring door bell, CX asked me to call her. i called her at 2:23 and she said her and her 18 year old son would be there shortly. i advised her i could only wait for 10 min and she said that was fine she understood. I contacted the office at 2:24 and made them awareat 2:34 i called the CX back to get an ETA and she said she and her son would be ANOTHER 10-15 min. i appologized and said sadly i had to move on. she got mad and said its a shame we make her wait for hours but i can wait longer. i asked her if she had the number to call and reschedule, she asked me to text it to her and i did. Contacted office and spoke to Ethan i think, and moved on.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details:
11/21/2022
found loose conection at flow sensor reinstalled sensor harness and told cx to clear soap out unit unit chrcksok no leaks
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of an error f2e2. Inspected the unit and found per poilnter w11436350, the console ribbon was not loose but, there was signs that roaches damaged the control and console and the unit would need both. Service declined. JOb complete; ordrng 1 W11478524 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2022
"cx complaint since last repair unit has only made two batches of ice. inspected unit and took RC and FC temps and found FC was -4 degrees, RC was 24 degrees. test 36 I found ice box fan came on. test 37 showed 01 passed. test 56 shoes E5, ice box thermistor is bad. ran test 57 and found ice maker did harvest, text 45 i found water was dispensed to ice maker. unit needs ice maker. called TC (SR7735051657) due to part showing special order. part will be shipped to the cx house and cx will call once in to schedule a return visit.; ordrng 1 W11579560 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23503
Carl A.
Job Details:
11/21/2022
cx complaint of unit leaking water.checked unit for error codes was unable to get unit to leak at this time fill hose look like that might have been leaking as the cx stated that they are new how ever appears to be rust on threads of fill hoses tightne hose tested unit works as designed
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/21/2022
"replaced control and gas valve/regulator. when i took old valve off, noticed switch on regulator turned off. tested unit, gas valve now opening again but still igniting intermittently. have spark and gas coming in. ignites more consistently with bottom panel off and door open. called techline, sr#7735102772. TL said issue must be in bake burner tube or ignitor alignment if we have spark and gas coming in. tried adjusting ignitor, no change. noticed a little soot under bottom panel. ordering bake burner and ignitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W10764654 (bake burner) and 1 WPW10324262 (bake ignitor)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/21/2022
cx complaint unit take several cycles to get dry clothes. ran unit and found unit heats. checked air flow and found the paper did not fall off the rack. went outside to find the vent was clogged. was able to clean out vent and retest. units air flow was 100% better. charged cx $120 service call and $45 in labor for cleaning the vent. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Clarksville, MD 21029
Robert L.
Job Details:
11/21/2022
"cx complaint leaking out top of console after cyccle and door opened, also top rack not rolling out, found top rack back wheel not in track, tilting rack and notallowing it to sit fully back and pressign on door during cycle causing leak, reinstalled rack, adjusters good, locked in back manifold properly, ran diagnostics, no leaks, tested all ops ok...... if cx calls back pre-id door gakset W11483553 and bottom door seal W11606677"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parkville, MD 21234
Keith H.
Job Details:
11/21/2022
replaced controls . evap is ok today unit should be good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Vienna, VA 22181
Christian C.
Job Details:
11/21/2022
Installed damper control assembly. Tested damper. Damper opening and closing.
We serviced a
WHIRLPOOL WASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/21/2022
stacked unit customer will have removed for return entereed diag f8 e1 was stored ran diag at times when hot water was entrering small stream cold water normal steady flow at times whime from hot water valve long fill stored sugguesting vavles cx paid by cc 110 due on return; ordrng 1 W10599356 (inlet vavle)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/21/2022
"cx complaint aig wm no water enters tub checked unit and found error code for no water , tested unit and found cold water valve ohmed out of range . tested all marjor componets and everthing tested good other then inlet valve tryed to call office 3x to set up next apt but dont have no service cx stated service acts up alot in home and they will reach out to office to reschedule.; ordrng 1 W11165546 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20148
Ezra M.
Job Details:
11/21/2022
"frost in freezer section, found door gasket out of position on left side of freezer door. reseated, verified secure, releveled unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near North Bethesda, MD 20852
Julian H.
Job Details:
11/21/2022
CX complaint about unit not giving enough pressure from dispenser checked with filter & without filter & pressure stayed the same went to the back & found that water line was a little kink checked pressure to a bucket & is strong but not at its fullest routed hose differently so it wont kink when refrigerator is pushed back test pressure Cx states is better but if problem persist is going to be an issue with water valve supply at that point Cx will need a plumber
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Sparks Glencoe, MD 21152
Brian R.
Job Details:
11/21/2022
came out and replaced parts ordered. only 1 screw found as shield was off. holes are stripped in gearcase for screws. was able to get one in to hold. tested and checked unit. unit sounded normal. unit checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hanover, PA 17331
Drew B.
Job Details:
11/21/2022
arriverd foudn motor wouldnt unfasten off motor shaft and wuill need new motor to replace both together.. i left wheel at house and call cx when motor in to return cx had previously gotten PL1..; ordrng 1 W11549461 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, MD 21740
Andrew S.
Job Details:
11/21/2022
Cx complaint is that the unit is not cooling. Upon arrival i verified that I had previously diagnosed the unit for Job# 635597. I am reordering the diagnosed parts. I was able to set the return visit for Tuesday 11/29 AM preference.; ordrng 1 W11035836 (Control) and 1 W11087463 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23233
Jerod R.
Job Details:
11/21/2022
replaced ordered door and tested unit is now fully functional
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit making high pitched noise. verified issue. unit displaying fae2. cycled power. come to find ice build on rc evap fan. steamed frost build. come to find defective control not sending proper voltage to rc fan, ordering acu and returning with evap cover.; ordrng 1 W11574770 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hanover, PA 17331
Bernard M.
Job Details:
11/21/2022
"Defrosted evap and replaced fan motor, restored power and evap began to develop frost pattern with fan running. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Damascus, MD 20872
Marc M.
Job Details:
11/21/2022
installed sump and tested unit. unit filled and pumped effectively. tested unit drain and unt drains with no issues or leaks. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Laurel, MD 20723
Andrew H.
Job Details:
11/21/2022
And removed door handle. I found that the dowl screw there were loose. I tightened out screws and reinstalled handle. I tightened all other door handles and unit is now working properly. Customer showed me frost on the top of food in the freezer. I advise customer make sure that they didn't have items larger than 2.75 inches in diameter in the pizza storage area cuz this could be hitting the upper drawer and keep in the drawer open allowing warm air to enter. Customer will keep an eye on the frost. I also adjusted defrost setting from adaptive defrost to basic defrost.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/21/2022
"Cx complaint unit is not working properly inspected unit found not heating ordering mag, diode, and the capacitor ; ordrng 1 W11391712 (Magnetron) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg)"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/21/2022
These appliances are in a city building (shelter) and the cx says they have city people or maintence men come fix and don' pay. Service declined
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Cherry Run, WV 25427
Andrew S.
Job Details:
11/21/2022
Per previous tech I was able to access and repalce the tub. i then ran the diag cycle while the unit was still pulled out to verify that there are no leaks. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23223
Joseph D.
Job Details:
11/21/2022
cx complaint ice maeting from dispenser. icemaker checks good. unit with seperator intermittently not shutting all the time and ui possibly cycling too often must replace both when available.; ordrng 1 W11423781 (seperator) and 1 W11518204 (ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Easton, MD 21601
Alexander W.
Job Details:
11/21/2022
Cx currently has Covid will need to resched with cx when they are clear; saved tckt
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/21/2022
"installed vent trim and screws per previous, tested all ops ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bel Air, MD 21015
Neil H.
Job Details:
11/21/2022
"REPLACED THE CONTROL AND RF FUSE AND THE UNIT NOT POWERING ON SEEN BURN MARK ON CONTROL ORDERING ALL HIGH VOLTAGE PARTS TO REPLACE AND NEW FILTER BOARD.; ordrng 1 WPW10531156 (filter) and 2 W10138793 (fuse)s and 1 WPW10210878 (housng-lmp) and 1 WPW10693025 (magnetron) and 1 W11493408 ( Transformer, High Voltage) and 1 W11335495 (Capacitor, High Voltage) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Norfolk, VA 23511
Anthony D.
Job Details:
11/21/2022
replaced tub dispenser and bellow calibrated tested unit is working as designed
We serviced a
JENNAIR OVEN
Model JES1750FS1
Near Richmond, VA 23226
Joseph D.
Job Details:
11/21/2022
"cx complaint, unit not heating properly, found temp prob about 20 degrees off, replaced probe and calibrated, and unit now working properly. heating properly.; ordrng 1 W10833885 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near North Bethesda, MD 20852
Julian H.
Job Details:
11/21/2022
CX complaint about unit not giving enough pressure from dispenser checked with filter & without filter & pressure stayed the same went to the back & found that water line was a little kink checked pressure to a bucket & is strong but not at its fullest routed hose differently so it wont kink when refrigerator is pushed back test pressure Cx states is better but if problem persist is going to be an issue with water valve supply at that point Cx will need a plumber
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
cx complaint unit leaking and not completing cycles. checked unit to find dispenser leaking. ordering dispenser for leak. unit completing cycles for me. ordering dispesner to complete repair. found sock blocking holes on bellow another point of leaking. removed sock no leak at location once debri removed. found power cord ground no longer on power cord. ordering cord to complete repair.; ordrng 1 W11524105 (dispenser drawer) and 1 W11316254 (power cord)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near York, PA 17404
Sal R.
Job Details:
11/21/2022
"CX complaint was that the unit was leaking water when the inlet valves opened. I found the valve to be corroded and leaking when opened. I accessed and replace the valve and dispenser housing, Unit test good. I collected $472.40 for service , parts, shipping, labor and taxes via credit card. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Edgewater, MD 21037
Emmanuel R.
Job Details:
11/21/2022
Cs unit doesnt want to start a cycle and it shows 'close lid' message on display. Confirmed complaint. Upon inspection i found the lid latch has failed and it wont lock the lid. Its getting voltage but it doesnt respond. Replaced lid latch and tested unit. Unit is now working properly. Found error code F2E1 HMI stuck button but i tested HMI and everything is working ok. May have been a false code.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/21/2022
arrived at cx home and cx stated whirlpool has already exchanged the unit due to exstensive wait times for parts. call cancelled.
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Upper Marlboro, MD 20772
Robert A.
Job Details:
11/21/2022
I came to install the ordered parts. I removed the burner head screws and they broke off on two of the 3 burner head (one screw is still there holder the orifices in place). The remaining 3 burner heads and orifice holders will need to be replaced. The cx does not want to go through with the repair. A refund will need to be issued. I did not install the parts of collect the labor charge.; ordrng 2 74007735 (burner head 81.89)s and 1 74007734 (buner head 69.96) and 1 WP7527P031-60 (orifice holder 62.24) and 1 WP7527P002-60 (orifice holder 45.70) and 1 WP7527P00360 (orifice holder 43.49) and 6 WP90767 (screws 4.85)s
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/21/2022
Cx stated unit not cooking properly inspected tested and verified cx complaint when oven set to 350 average temp at 280 both ovens doing the same thing. Elements are all good and within range. Adjusted oven by 30 and oven responded well to adjustment but still peaking at 340 ordering temp sensors for both ovens and resched cx for 11/30; ordrng 2 W11598120 (Temp sensor)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near York, PA 17402
Sal R.
Job Details:
11/21/2022
CX complaint was that the RC lights where flickering. I found that the LED had failed. I replaced the LED and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Fairfax, VA 22033
Richard B.
Job Details:
11/21/2022
"CX complant. Door damaged. From prior diagnosis found unit needs a door on left side , Afer installing left door usine all the existing components , Plug for door is wrong , double femail plugs. One on door should be a male . Unable to use existing harness as plugs will not fit through door passages . Put old door on using all the existing components . Advised CX to call once door arrives and check for damage. RB; ordrng 1 W11518735 (door), ordrd 1 w11518735"
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Stevens, PA 17578
Justin L.
Job Details:
11/21/2022
Cx complaint unit not working. Was able to access unit and found it in italian and unresponsive to any touches. Cx stated another company worked on it previously. Double checked all connections and contactced techline and spoke to Chris SR#7735098115. Ordering console and controls and once in office will need to set return visit.; ordrng 1 W10661801 (front panel) and 1 WPW10661087 (control) and 1 WPW10661090 (led board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Edgewood, MD 21040
Neil H.
Job Details:
11/21/2022
REPLACED THE ACTUATOR AND CLUTCH RECALB UNIT CHECKED GOOD.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, DE 19975
Michael E.
Job Details:
11/21/2022
"Upon trying to replace door panel i found the UI insert is incorrect and seems to be glued into place so i was unable to transfer UI inserts. Part number is correct, just the UI insert is incorrect. Reordering door panel and adding nameplate. Cannot reschedule due to NW part.; ordrng 1 W11461693 (door panel) and 1 WPW10612925 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
Cx said unit is no longer frosting up. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Eldersburg, MD 21784
Ricardo S.
Job Details:
11/21/2022
"Replaced cntrl elec.. i ran diagnostic test mode, test# 12 working ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Madison, VA 22727
Eric F.
Job Details:
11/21/2022
"Confirmed cx complaint friction sleeves not holding. Found left friction sleeve worn through, right worn but not broken. Replaced with truck stock, flared hinges out slightly to take some pressure of friction sleeves so that they don't break. Replaced old sleeves with truck stock, tested unit, unit working as designed.; ordrng 2 WP8268961 (EF TS Friction Sleeve)s, used 2 WP8268961 (Friction Sleeve) from stock"