We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Bristow, VA 20136
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Washer isn't Dispensing Detergent. Ran Service Diagnostics on the unit. No Error Codes. Checked the Load & Go settings. Load & Go is Disabled. Turned Load & Go On. Started a normal Wash Cycle. Soap is Dispensing. Showed the cx. This is a Use & Care Call. Advised that the cx only get one of these type of calls. Referred the cx to read the Use & Care or call whirlpool to ask if they can send a manual by email.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Bristow, VA 20136
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Washer isn't Dispensing Detergent. Ran Service Diagnostics on the unit. No Error Codes. Checked the Load & Go settings. Load & Go is Disabled. Turned Load & Go On. Started a normal Wash Cycle. Soap is Dispensing. Showed the cx. This is a Use & Care Call. Advised that the cx only get one of these type of calls. Referred the cx to read the Use & Care or call whirlpool to ask if they can send a manual by email.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB06
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/21/2022
repalced door gasket for freezer instructed cx not to open door for about 45minutes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kearneysville, WV 25430
Danny R.
Job Details:
11/21/2022
door gasket is torm orderong gasket; ordrng 1 W10830277 (gasket door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Millsboro, DE 19966
Frederick R.
Job Details:
11/21/2022
Upon arrival I verified compressor high amp draw and then shutting off within 10 seconds. Replaced compressor per prior diagnosis. Pressure tested with 140psi of nitrogen and found no leaks. Vac'd down to 30in for 15mins. Vac held after line closed. Filled with 68g of R6000. Informed CX 24-36hr for unit to get to proper temps. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near North Bethesda, MD 20852
Julian H.
Job Details:
11/21/2022
CX complaint about unit not giving enough pressure from dispenser checked with filter & without filter & pressure stayed the same went to the back & found that water line was a little kink checked pressure to a bucket & is strong but not at its fullest routed hose differently so it wont kink when refrigerator is pushed back test pressure Cx states is better but if problem persist is going to be an issue with water valve supply at that point Cx will need a plumber
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/21/2022
replaced board tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hopewell, VA 23860
Chris B.
Job Details:
11/21/2022
cx comp unit wwill not go past sensing insp unit conf cx comp found cold water valve off on unit turned cold valve on found water leaking from cold water valve on house advised cx to call plumber to repair leak found unit does work when water is on advised cx to use hot setting only till plumber is contacted
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Brambleton, VA 20148
Ezra M.
Job Details:
11/21/2022
"noise during cycle. checked errors, none stored. ran diag cycle. actuator louder than normal. when slowing down from spin, splutch slider gears started grinding on flywheel. replaced splutch and actuator, reran test cycle.; ordrng 1 W11481722 (actuator em vs), used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21209
Keith H.
Job Details:
11/21/2022
cx says unit still leaking inspected unit no errors in diagnsotics. ran test it worked fine. also ran a couple cycles with loads no leaks. ran drain and spin no leaks ran bulky no leaks. unabel to duplicate cx frustrated adn wants a second opinion; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Bear, DE 19701
Andrew W.
Job Details:
11/21/2022
Arrived to cx address on file and cx met me at the door and stated he tried to call to cancel the appointment but never got ahold of anyone. cx did not want unit serviced. job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Bear, DE 19701
Andrew W.
Job Details:
11/21/2022
Arrived to cx address on file and cx met me at the door and stated he tried to call to cancel the appointment but never got ahold of anyone. cx did not want unit serviced. job complete
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Sterling, VA 20164
Carl R.
Job Details:
11/21/2022
"Cx complaint is, SAFETY Range knob melted COVERING FULL REPAIR WITH PAD PLEASE CALL TECHLINE AND SAFETY WITH FINDINGS PLEASE ADD TO CANCELLATION LIST FOR SOONER SERVICE. Found knobs on range not holding properly do to cracks on the knobs. Cx had knobs available from whirlpool installed all 5 knobs, bezels are ok. Unit working properly. Called whirlpool safety."
We serviced a
JENN-AIR RANGE
Model JES9860AAB
Near Lancaster, PA 17601
Justin L.
Job Details:
11/21/2022
Cx complaint unit will pre-heat then shut off. Attempted diagnostic but some buttons dont fully respond. Was able to enter and found no saved error codes. Attempted to activate components and control kept resetting. Unit will need control (NLA) and console for repair. If control is found office will need to set return with cx; ordrng 1 74006362 (clock with harness (NLA)) and 1 WP74005747 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2022
cx complaint sinse last repair unit still makes noise. entered into diag and found 0 error codes. ran auto test and found unit has belt noise when agitating and in a spin cycle. I was able to replace drive belt and test unit. no belt noise heard. I called TL (SR7735094126) due to the cx was still not happy with unit. unit is loud when in use. all sounds are normal for this unit. i did find the unit was a little off level and some hoses were hitting back of unit. i did fix those issues. unit checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/21/2022
"upon arrival cx answered via ring door bell. cx advised he is in route. while going to replace going, noticed defective blower wheel, ordering blower wheel and returning with parts to complete repair. please schedule with AR on a saturday. cx teaches and does not get off until 4.; ordrng 1 WP697772 (blower wheel)"
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Manheim, PA 17545
Justin L.
Job Details:
11/21/2022
Cx complaint unit not completing cycle. Was able to access unit and found f0e5 off balance f0e3 fover load 9e2 water ring detected. Ran test 51 and found unit not draining of all water. Removed pump and found nail inside. Removed and found pump running better but still weak. Quoted cx for repair and also informed them to shorten hose as its too long. Collected for service only as they want time to decide.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Eldersburg, MD 21784
Ricardo S.
Job Details:
11/21/2022
"Replaced cntrl elec.. i ran diagnostic test mode, test# 12 working ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Providence Forge, VA 23140
Chris B.
Job Details:
11/21/2022
replaced tub tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/21/2022
"Cx complaint unit's flames are too high. Inspected unit andx found the 2 front burner flames to be high when adjusted to low setting. Removed knob and used precision flathead to adjust flame down where they come just above burner head. Adjusted front left and right burners, the rest are good. Unit checks good"
We serviced a
JENN-AIR FREEZER
Model JFC2089WEP11
Near Washington, DC 20001
Samuel R.
Job Details:
11/21/2022
cx complaint unit drawer lid wont stay on.also ice maker is not making ice.inspected unit and could confirm cx complaint.tested ice maker and motor would not rotate.further inspection found left end cap to be broken at the tab.unit will need a new ice maker and end cap.cx will like repair to be done at once so have time to clesr bottom of fridge for repair; ordrng 1 W10884390 (ice make r)
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near Virginia Beach, VA 23453
Branden R.
Job Details:
11/21/2022
cx complaint aig- dryer making screeching noise. please add to your cancellation list. if you are able to . . . checked unit and found bad rollers and idler pully replaced all with pre id parts and tested unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Oak Hill, VA 20171
Carl R.
Job Details:
11/21/2022
"Cx complaint is, Not Draining - Front Load Washer. From previous technician recommendations. Removed lid and removed hoses from drawer. Installed new deawer. And lid. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Oak Hill, VA 20171
Carl R.
Job Details:
11/21/2022
"Cx complaint is, Not Draining - Front Load Washer. From previous technician recommendations. Removed lid and removed hoses from drawer. Installed new deawer. And lid. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manassas, VA 20111
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the cx is saying that the Washer will not Agitate or Spin. Ran Service Diagnostics on the unit. Error Codes are F7E5 = Shifter Fualt. Checked the Shifter to the unit. Shifter is still connected properly. Checked the Capacitor to the unit. Capacitor is reading Open Line. Installed the Shifter & Capacitor. Tested the unit. Unit is Agitating and Spinning. Unit is working as Designed. ( Any questions please check Sd Pictures. )
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manassas, VA 20111
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the cx is saying that the Washer will not Agitate or Spin. Ran Service Diagnostics on the unit. Error Codes are F7E5 = Shifter Fualt. Checked the Shifter to the unit. Shifter is still connected properly. Checked the Capacitor to the unit. Capacitor is reading Open Line. Installed the Shifter & Capacitor. Tested the unit. Unit is Agitating and Spinning. Unit is working as Designed. ( Any questions please check Sd Pictures. )
We serviced a
WHIRLPOOL RANGE
Model XFG361LVD
Near Stephens City, VA 22655
Danny R.
Job Details:
11/21/2022
"unitheated right but is on a cirut with the cioffee maker . fridg . micro wave . lamps , and other kitchen appliances . the heating issues are intermtion cx will fix power issues ."
We serviced a
WHIRLPOOL DISHWASHER
Model UDT518SAHP0
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
Installed control panel and ui board. Ran through diagnostics. After a few secs of filling the unit gave E4 overflow error. Inspected components underneath unit and found leak from trubidity sensor. Trubidity sensor has no rubber gasket for seal. Ordering trubidity sensor. Trubidity sensor none in stock at upper marlboro 10+ at whirlpool.; ordrng 1 W11226898 (trubidity sensor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Washington, DC 20008
Samuel R.
Job Details:
11/21/2022
cx complaint unit is displaying f8e4.inspected unit and could confirm cx complaint.found float switch to be ggod.checked tray and was dry with no sogns of water sitting.insulation had no water marks.ran a service test and unit performed well.found no leaks.unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Greenbelt, MD 20770
Dustin F.
Job Details:
11/21/2022
"Inspected unit, found bend in door panel, confirmed codes and issues with sump. Replaced Sump and control then tested unit, unit working as intended."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Suffolk, VA 23434
Anthony D.
Job Details:
11/21/2022
replaced ui tested unit working as designed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Aylett, VA 23009
Jonathon C.
Job Details:
11/21/2022
"cx complaint, unit noisy in operation. tested all functions. all sounded and worked as designed. job is complete. cx was comparing unit to his neighbors samsung."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Cockeysville, MD 21030
Brian R.
Job Details:
11/21/2022
came out and replaced board and inverter. mag had damaged terminal. tested both sections. again after about 5 sec unit shuts down and flashes F1E5 code that inverter not responding. unit has proper power. will reorder Inverter as well as add control. as soon as parts are in office will schedule.; ordrng 1 W11346197 (Mag Re Order) and 1 W11325604 (Inverter Re Order) and 1 W11179310 (Control)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Washington, DC 20002
Samuel R.
Job Details:
11/21/2022
replaced parts and drive block got stripped since it had to be banged off the old gearcase.will just have to install drive block on return visit.called office to schedule WP389140 9 tribles ; ordrng 1 WP389140 (drive block)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Huntingtown, MD 20639
Shane B.
Job Details:
11/21/2022
installed ordered part and restored power. tested unit for cx. unit is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Norfolk, VA 23508
Anthony D.
Job Details:
11/21/2022
cx complaint left side leveler will not go up or down checked unit to find leveler stripped and will not go up or down ordering leveler assembly and second tech due to unit being a built in to complete repair; ordrng 1 W10860229 (leveler assembly left) and 1 LOOK/LOOK (second tech) and 1 W10860448 (leveler assembly right)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Washington, DC 20008
Samuel R.
Job Details:
11/21/2022
cx complaint unit is displaying f8e4.inspected unit and could confirm cx complaint.found float switch to be ggod.checked tray and was dry with no sogns of water sitting.insulation had no water marks.ran a service test and unit performed well.found no leaks.unit is good
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Washington, DC 20008
Samuel R.
Job Details:
11/21/2022
cx complaint unit is displaying f8e4.inspected unit and could confirm cx complaint.found float switch to be ggod.checked tray and was dry with no sogns of water sitting.insulation had no water marks.ran a service test and unit performed well.found no leaks.unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2022
cx complaint sinse last repair unit still makes noise. entered into diag and found 0 error codes. ran auto test and found unit has belt noise when agitating and in a spin cycle. I was able to replace drive belt and test unit. no belt noise heard. I called TL (SR7735094126) due to the cx was still not happy with unit. unit is loud when in use. all sounds are normal for this unit. i did find the unit was a little off level and some hoses were hitting back of unit. i did fix those issues. unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK3
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/21/2022
"upon arrival tub on site, cx complaint drum cracked, verrifed split in drum, while replacing tub, shock absorbers seperating whule removing, ordering shocks did not replace tub as cx is still able to use at this point, 2 techs needed for return visit; ordrng 4 W11316766 (shock absorber)s and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mount Wolf, PA 17347
Sal R.
Job Details:
11/21/2022
CX complaint is that the unti was not completing a wash cycle. I found that CX was using the unit with out the hot water supply on. I also foun d that that CX does not have a stand pipe for the drain hose. He attatches a 20-25 ft rubber hose and runs the hose out the basement door and up a flight of stairs to the back yard. I advided CX to have a stand pipe installed. I ran a test cycle and unit is opperating as designed. CX instructed visit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Trappe, MD 21673
Alexander W.
Job Details:
11/21/2022
Cx stated unit not filling inspected tested and verified cx complaint found harness defective break in harness for inlet valve ordering harness cannot reached due to SO part. ; ordrng 1 W11227372 (Harness)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055FRZ00
Near West Springfield, VA 22152
Richard B.
Job Details:
11/21/2022
"CX compalant, Lost cooling. Prior diagnosis found unit needs evap fan and blade. Installed new blade and fan , Cycled power , Unit started cooling .ob completed, RB"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOS11EM4EB02
Near Charles City, VA 23030
Chris B.
Job Details:
11/21/2022
cx comp unit will not track time on timer insp unit could not duplicate cx comp did find door gasket not seated seated door gasket tested unit several time s unit working as esighned w10807577 control W10803991 UI
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOS72EC7HS02
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/21/2022
unit at temps not reaching heating temos and at twmps above set temps checekd temp sensor at room temp bouncing from 1.97 k ohms to 2.8k ohms checked faults none recent f6 e0 stored preheated temps matched up to 175 f replaced temp sensor preheated to 350 f dispaly and thermocoupler matched while prehateing
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Bethesda, MD 20816
Roberto I.
Job Details:
11/21/2022
"CX complaint no ice, water dispenser not working.Tested unit, forun water filter wrongly installed. Removed and reinstalled water filter, the water dispenser worked but the water valve leaked. Replaced water valve using pre id, dispenser tested ok. Fund freezer gasket not sealing on the top. Instelled 2 plastic washers between door liner amd brackets on the bottom, in order to aline the door with the cabinet. Unit good to go. Collected $364.58; ordrng 2 WP489467 (washers (RI van stock))s, used 2 WP489467 (washers) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/21/2022
"cx complaint aig wm no water enters tub checked unit and found error code for no water , tested unit and found cold water valve ohmed out of range . tested all marjor componets and everthing tested good other then inlet valve tryed to call office 3x to set up next apt but dont have no service cx stated service acts up alot in home and they will reach out to office to reschedule.; ordrng 1 W11165546 (inlet valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Midlothian, VA 23113
John P.
Job Details:
11/21/2022
Installed tub assembly tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Midlothian, VA 23113
John P.
Job Details:
11/21/2022
Installed tub assembly tested working as designed
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mount Wolf, PA 17347
Sal R.
Job Details:
11/21/2022
CX complaint is that the unti was not completing a wash cycle. I found that CX was using the unit with out the hot water supply on. I also foun d that that CX does not have a stand pipe for the drain hose. He attatches a 20-25 ft rubber hose and runs the hose out the basement door and up a flight of stairs to the back yard. I advided CX to have a stand pipe installed. I ran a test cycle and unit is opperating as designed. CX instructed visit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not washing, checked unit, unit displayimng 7-1 no heat 4-3 motor not running. ran auto cycle, checked motor, motor reading out of range. ordering sump&pump, and heater.; ordrng 1 W11025157 (pump&motor) and 1 W10518394 (heater)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Norfolk, VA 23511
Carl A.
Job Details:
11/21/2022
helped AC tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near York, PA 17402
Sal R.
Job Details:
11/21/2022
CX complaint was that the RC lights where flickering. I found that the LED had failed. I replaced the LED and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Stafford, VA 22556
Thomas B.
Job Details:
11/21/2022
Searched store unable to locate rtm states it may have been returned already closing rtm states she will resend it up if it is located closing
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near Catonsville, MD 21228
Robert L.
Job Details:
11/21/2022
"installed new belt and idler pulley per previous, rollers in good condition so only greased old ones, left new ones with cx for future if needed, tested all ops ok, recommended shorting vent"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/21/2022
Cx stated unit not cooking properly inspected tested and verified cx complaint when oven set to 350 average temp at 280 both ovens doing the same thing. Elements are all good and within range. Adjusted oven by 30 and oven responded well to adjustment but still peaking at 340 ordering temp sensors for both ovens and resched cx for 11/30; ordrng 2 W11598120 (Temp sensor)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hopewell, VA 23860
Chris B.
Job Details:
11/21/2022
cx comp unit wwill not go past sensing insp unit conf cx comp found cold water valve off on unit turned cold valve on found water leaking from cold water valve on house advised cx to call plumber to repair leak found unit does work when water is on advised cx to use hot setting only till plumber is contacted
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hopewell, VA 23860
Chris B.
Job Details:
11/21/2022
cx comp unit wwill not go past sensing insp unit conf cx comp found cold water valve off on unit turned cold valve on found water leaking from cold water valve on house advised cx to call plumber to repair leak found unit does work when water is on advised cx to use hot setting only till plumber is contacted
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near York, PA 17407
Bernard M.
Job Details:
11/21/2022
Cx complaint the unit doesn't meet temp. Entered into diag and found no error codes. Cx stated the unit displayed the temp of 167 degrees and shut off. Set both upper and lower ovens to 350 degrees and both reached temps without shutting off. Used temp probe on multi-meter to verify temps. Convection bake also worked. Instructed cx if unit would shut off again to contact extended warranty company and we'll come back out and possibly contact techline. As of now both upper and lower ovens meet temps and work as designed
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/21/2022
"cx complaint of unit banging cabinet,checked unit to find that the gear case has play in it causing unit to bang agaist cabinet.also found cap leaking as well ordering parts needed for repairs; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W11428524 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W10528947 (Drive Hub) and 1 W11223765 (SCREW) and 1 W10919191 (washplate) and 1 LOOK/LOOK"
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near York, PA 17407
Bernard M.
Job Details:
11/21/2022
Cx complaint the unit doesn't meet temp. Entered into diag and found no error codes. Cx stated the unit displayed the temp of 167 degrees and shut off. Set both upper and lower ovens to 350 degrees and both reached temps without shutting off. Used temp probe on multi-meter to verify temps. Convection bake also worked. Instructed cx if unit would shut off again to contact extended warranty company and we'll come back out and possibly contact techline. As of now both upper and lower ovens meet temps and work as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HWH00
Near Newark, DE 19702
Andrew W.
Job Details:
11/21/2022
"Cx complaint is LED out in the RC and other lights flickering. inspected and verified complaint. found RC led module out and other lights in series flickering. FC led module has already been replaced from prior work, visibly done prior to this visit, documented with pics. quoted cx on cost of repair and cx approved. replaced led module from pre id and unit is now working as designed. cx paid in full by check. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Kettering, MD 20774
Dustin F.
Job Details:
11/21/2022
"Arrived at CX door and pushed ring door bell, CX asked me to call her. i called her at 2:23 and she said her and her 18 year old son would be there shortly. i advised her i could only wait for 10 min and she said that was fine she understood. I contacted the office at 2:24 and made them awareat 2:34 i called the CX back to get an ETA and she said she and her son would be ANOTHER 10-15 min. i appologized and said sadly i had to move on. she got mad and said its a shame we make her wait for hours but i can wait longer. i asked her if she had the number to call and reschedule, she asked me to text it to her and i did. Contacted office and spoke to Ethan i think, and moved on.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/21/2022
Replaced door. unit cks ok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/21/2022
Informed RTM of the uneconimical issue in ticket rtm understood found someone else tried to sell and it was returned for same issues.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Winchester, VA 22601
Danny R.
Job Details:
11/21/2022
found inlet vavle leaking rep;laced with preid part ran diag no leaks now checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Vienna, VA 22182
Jason A.
Job Details:
11/21/2022
CX complaint FC evap ices up. Replaced evap harness & thermistor. HTR measures 62-OHMs. Test thermistors read in diagnostics. Set temps to recommended. & reset power. Compressor & fans running > JJ
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Bluemont, VA 20135
Ezra M.
Job Details:
11/21/2022
"door not sealing. leveled unit, adjusted hinges, verified gasket installed properly. still not sealing. ordering hinges and door. unable to test unit due to faulty water supply line.; ordrng 1 W11176752 (hinge assy, top) and 1 W11176753 (hinge assy, bottom) and 1 W11346787 (door, black)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUBL314KSS00
Near Bethany Beach, DE 19930
Frederick R.
Job Details:
11/21/2022
"CX complaint is top section freezing drinks. Bottom ok. Inspected/tested and found temp on top section at 18deg. Bottom section was working properly. Ordering separator, pcb control and evap cover. All parts FBO so cannot reschedule at this time; ordrng 1 W11538049 (pcb box) and 1 W11532916 (separator) and 1 W11532990 (evap cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/21/2022
"replaced parts, unit tested.. no leaks"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Smyrna, DE 19977
Andrew W.
Job Details:
11/21/2022
Cx complaint is unit starts the drain pump when it's plugged in. inspected and verified complaint. help cancel button down for 5 seconds and the unit stopped trying to drain. checked unit for error codes and found F8E1 long fill no fill error. Checked and founf hot water valve was shut. opened valve and tested unit and unit filled without issue and completed the test cycle without issues. unit is working as designed. job complete
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Smyrna, DE 19977
Andrew W.
Job Details:
11/21/2022
Cx complaint is unit starts the drain pump when it's plugged in. inspected and verified complaint. help cancel button down for 5 seconds and the unit stopped trying to drain. checked unit for error codes and found F8E1 long fill no fill error. Checked and founf hot water valve was shut. opened valve and tested unit and unit filled without issue and completed the test cycle without issues. unit is working as designed. job complete
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HV0
Near Glen Burnie, MD 21061
Alexander D.
Job Details:
11/21/2022
"cx complaint segements missing on display. went over oow pricing and cx declined service, doesnt want to pay that much since unit still works, just clock going out. no service provided, no money collected"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HV0
Near Glen Burnie, MD 21061
Alexander D.
Job Details:
11/21/2022
"cx complaint segements missing on display. went over oow pricing and cx declined service, doesnt want to pay that much since unit still works, just clock going out. no service provided, no money collected"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is now fuly functional
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Lancaster, PA 17601
Justin L.
Job Details:
11/21/2022
Cx complaint unit not cooling. Was able to access unit and found unplugged. Plugged unit in and found control getting 120VAC but no lights and control unresponsive. Ordering control and setting return for Tues 11/29/22; ordrng 1 W11496886 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fallston, MD 21047
Neil H.
Job Details:
11/21/2022
REPLACED THE PUMP PRIOR PUMP LEAKING REPLACED AND UNIT CHECKED GOOD
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dover, DE 19901
Andrew W.
Job Details:
11/21/2022
Cx complaint is unit says the load and go detergent level is at 50% and was not going down. inspected and verified complaint. cx had the detergent concentration level set to a higher level and the unit was not dispensing as much detergent as a result. lowered the concentration level per the cx and advised on filling and cleaning. checked for errors and none were present. also removed change that was in the washplate. tested unit and unit is working as designed. job complete
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HV0
Near Glen Burnie, MD 21061
Alexander D.
Job Details:
11/21/2022
"cx complaint segements missing on display. went over oow pricing and cx declined service, doesnt want to pay that much since unit still works, just clock going out. no service provided, no money collected"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Sterling, VA 20164
Carl R.
Job Details:
11/21/2022
"Cx complaint is, washer is making very loud noise. Found unit filled with water and unit is still not draining. Called tech support. PUT unit in diag. And unit filled, removed control and seen pressure hose not connected. Reconnected pressure hose, and unit still did not drain. Need 2nd tech to finish job.SR#7735100412.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/21/2022
"CX Concern the units console not responding .. Found the console overlay coming off and not responding .. unit needs new console , unit under ELW program ..; ordrng 1 W11460908 (console) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, DE 19930
Frederick R.
Job Details:
11/21/2022
Asssisted ME on built in; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Portsmouth, VA 23704
Zachery R.
Job Details:
11/21/2022
"upon arrival noticed live infestation, advised cx to contact exterminator then contact via office with receipt."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Portsmouth, VA 23704
Zachery R.
Job Details:
11/21/2022
"upon arrival noticed live infestation, advised cx to contact exterminator then contact via office with receipt."
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV1
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/21/2022
cx complaint control panel is not working properly checked unit to fin control dosplaying partial numbers on screen replaced control with pre id part tested unit is working as designed
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near East York, PA 17402
Sal R.
Job Details:
11/21/2022
"CX complai t is that the unit is not spinning or agitating. I found that in diag the unit has a F731 error code. I cleared the error and ran a auto test. I found in agitation and spin cycle that the unti makes a ploud buzzing noise. I inspected the under side of the unit and foun d the Run Cap to be leaking a gray liquid / oil. I am ordering 1 Run Capacitor (W11395618) part is temp out of stock. Once the parts is avalible, please ahve somoene form the office call to set a retun date.; ordrng 1 W11395618 (run cap (TOS)) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is now fuly functional
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, PA 17057
Drew B.
Job Details:
11/21/2022
cx complaint that they had another service from other company they stoped working.. when arrived unit had water in unit and had che ked power at box to verified connections were lose casuing the power to be intermitting. i was able torestest and would stop before drying again FOUND Bad owi sensor and and not starting cycle after one minute; ordrng 1 W11084121 (owi sensor 7@trb) and 1 W11085683 (sump 29@trb) and 1 W11305308 (control 1@trb)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/21/2022
"Cx complaint unit's flames are too high. Inspected unit andx found the 2 front burner flames to be high when adjusted to low setting. Removed knob and used precision flathead to adjust flame down where they come just above burner head. Adjusted front left and right burners, the rest are good. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/21/2022
Inspected unit unable to locate any noises unit runs without issue no error codes did a full check found loose connections on motor tightened tested for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Barboursville, VA 22923
Eric F.
Job Details:
11/21/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB06
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/21/2022
repalced door gasket for freezer instructed cx not to open door for about 45minutes
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS03
Near Round Hill, VA 20141
Ezra M.
Job Details:
11/21/2022
installed left rc door gasket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Owings Mills, MD 21117
Brian R.
Job Details:
11/21/2022
cx complaint is freezer doesnt stay frozen and unit leaks a bunch of water and floor flooded. she said all the ice melts and that whats floods floor. she said she has floor damage now so i took pictures of the floors. took temp readings of 43 in Fridger -10 in Freezer. evap clear with normal frost pattern. she said it seems light the unit just shuts down at night and never comes back on and goes into sleep mode. shes not happy at all and wants new unit. advised we will order new controls and sensors for unit as its not reading right for what units set to either. as soon as parts are ion office will schedule.; ordrng 1 W11518204 (UI Black) and 1 W11566851 (Control) and 1 W11581973 (Harness) and 1 WPW10384183 (Thermistor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Updated heater as per service notice and tested unit and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Updated heater as per service notice and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20148
Ezra M.
Job Details:
11/21/2022
"frost in freezer section, found door gasket out of position on left side of freezer door. reseated, verified secure, releveled unit."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Brandywine, MD 20613
Robert A.
Job Details:
11/21/2022
"Cx complaint that the unit's lower oven is not working. I inspected the unit to confirm the complaint. The upper oven works fine. I attempted to broil and bake the lower oven and it produced no heat at all. I found no error code, but the lower fan is not running at all on lower fan speed test. It does run on high speed test. I see no damage on the element and the convection fan runs fine. I checked the wire at the Jbox and they are good as well. The unit will need new control boards to resolve the issue. I'm ordering the parts for the return visit. I collected the service call fee by CC.; ordrng 1 W11179310 (control board 225.67)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of a noise and had a recording. Inspected the unit and found no excess frost on the evap but, there was a tag on the harness above the evap fan that was hitting. I was able to move the tag to hit the fan duplicating the noise and the cx confirmed. Removed tag and there will be no more noise. Job complete"