Service History 961 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE48FXSP6

Near Alexandria, VA 22301

Lloyd B.

Job Details: 11/21/2022

Cx complained the unit leaked. Inspected the unit and found it leaking directly under the motor. Unit needs new sump assy; ordrng 1 WPW10455261 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Vienna, VA 22181

Christian C.

Job Details: 11/21/2022

Installed damper control assembly. Tested damper. Damper opening and closing.

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Reston, VA 20191

Christian C.

Job Details: 11/21/2022

Installed hot and cold water valves. Tested unit. No more squeeling noise from valves and is filling normally. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Reston, VA 20191

Christian C.

Job Details: 11/21/2022

Installed hot and cold water valves. Tested unit. No more squeeling noise from valves and is filling normally. Unit is working as designed.

We serviced a

JENN-AIR OVEN

Model JJW2827LL00

Near Culpeper, VA 22701

Robert W.

Job Details: 11/21/2022

CX complaint is the unit isnt working. Inspected unit and found unit not powering up pulled unit and tested power unit is getting good power found the UI connector disconnet from UI reseatted and unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Middletown, PA 17057

Drew B.

Job Details: 11/21/2022

cx complaint that they had another service from other company they stoped working.. when arrived unit had water in unit and had che ked power at box to verified connections were lose casuing the power to be intermitting. i was able torestest and would stop before drying again FOUND Bad owi sensor and and not starting cycle after one minute; ordrng 1 W11084121 (owi sensor 7@trb) and 1 W11085683 (sump 29@trb) and 1 W11305308 (control 1@trb)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Laurel, MD 20708

Andrew H.

Job Details: 11/21/2022

Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Ashland, VA 23005

Jerod R.

Job Details: 11/21/2022

"tested unit found unit had bad valve do to pinched res. line replaced filterhead assm and valve , tested unit , unit is now fully functional"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Reston, VA 20190

Christian C.

Job Details: 11/21/2022

Installed 3rd rack. Tested rack. Had cx test rack. Unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Gettysburg, PA 17325

Bernard M.

Job Details: 11/21/2022

Cx complaint the oven door wouldn't close properly. Inspected door and found when opening and closing door it would raise and drop. Found the left screw on the hinge wasn't secured. Tightened down screw and the door now opens and closes without moving out of place and seals. Unit checks good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Delmar, DE 19940

Michael E.

Job Details: 11/21/2022

CX complaint: ice in bottom of FC. Also large ice and low water dispense. I found the water filter was clogged. Also the evap drain was clogged. I cleared the drain and advised CX to replace filter. Tesated unit and it is now working properly. CX paid 120.00 for service by check. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Washington, DC 20002

Shawn D.

Job Details: 11/21/2022

cx complaint unit leakeding. inspected unit found leaking at 90. replacd valve used thread tape turned water on and tested no leaks and is working. unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, VA 23086

Jonathon C.

Job Details: 11/21/2022

"cx complaint, unit still squeaks on heavy loads. tested unit, unable to verify complaint. cx did not have a test load for me. basket wobbles in spin significantly more than i think is acceptable. ordering gearcase, also ordering smaller diameter belt. cx is to have test load ready on return visit. unit may only need belt. two count job. resched for 12/2; ordrng 1 WPW10006384 (drive belt) and 1 WTW5057LW0 (gearcase) and 1 look (look)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Selbyville, DE 19975

Michael E.

Job Details: 11/21/2022

"Upon trying to replace door panel i found the UI insert is incorrect and seems to be glued into place so i was unable to transfer UI inserts. Part number is correct, just the UI insert is incorrect. Reordering door panel and adding nameplate. Cannot reschedule due to NW part.; ordrng 1 W11461693 (door panel) and 1 WPW10612925 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Stephenson, VA 22656

Danny R.

Job Details: 11/21/2022

same noise as from before called tech line made report about fan noise and knocking noise . this is the unit that makes normal noise per wp made report the filter dryer was placed .sr7734947209 told cx if called back there will be a 120 charge to come out

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Stephenson, VA 22656

Danny R.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Washington, DC 20002

Shawn D.

Job Details: 11/21/2022

cx complaint unit is leaking inspected unit and found it dripping from the valve maybe the 90 was over tighten i insall. replced valve and clamp reinstakked 90 with thread tape turned water on no leaks then ran unit no leaks. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near New Freedom, PA 17349

Bernard M.

Job Details: 11/21/2022

When arrived found the bottom right corner of FC door damaged. The liner wasn't sealed to door and gasket wouldn't stay in. Ordering FC door and is to be shipped to cx address. Cx will contact office when new door arrives.; ordrng 1 W11566703 (FC door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Clinton, MD 20735

Robert A.

Job Details: 11/21/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Dumfries, VA 22026

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the Washer is Teeter Tottering. Level the unit. Ran drain and spin on the unit. No more Teeter Tottering. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Palmyra, PA 17078

Justin L.

Job Details: 11/21/2022

Cx complaint unit not spinning. Was able to access unit and found no saved codes. Ran diagnostic and found agitator moving during spin. Removed washplate to find hub stripped. Informed cx of finding and collected full amount and setting return for 11/29/22; ordrng 1 W10528947 (hub 28.45)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBL0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/21/2022

Updated heater as per service notice and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Randallstown, MD 21133

Keith H.

Job Details: 11/21/2022

cx complaint is dryer no operation inspected unit tried to verify 240 from out let to unit but at outlet i got 121v and 2v. needs 220/240v to operate cx will have electricain check

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22203

Lloyd B.

Job Details: 11/21/2022

Cx complained the arms aren't moving. Installed new sump and tested and it now fills washes and drains with no leaks. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Mechanicsville, VA 23116

Jerod R.

Job Details: 11/21/2022

tested unit found unit has bad appliance manager and signal not being sent always from console; ordrng 1 W11297709 (console)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Mechanicsville, VA 23116

Jerod R.

Job Details: 11/21/2022

tested unit found unit has bad appliance manager and signal not being sent always from console; ordrng 1 W11297709 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Manassas, VA 20112

Demonte S.

Job Details: 11/21/2022

Installed the Water Filter Head. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Edgewood, MD 21040

Neil H.

Job Details: 11/21/2022

CX COMPLAINT DISHES NOT DRYING FOUND HEATER DEACTIVATED RAN DIA AND REACTIVATED AND THE UNIT BACK WORKING AND HEATER TESTED GOOD.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Edgewood, MD 21040

Neil H.

Job Details: 11/21/2022

CX COMPLAINT DISHES NOT DRYING FOUND HEATER DEACTIVATED RAN DIA AND REACTIVATED AND THE UNIT BACK WORKING AND HEATER TESTED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Washington, DC 20002

Shawn D.

Job Details: 11/21/2022

cx complaint unit leakeding. inspected unit found leaking at 90. replacd valve used thread tape turned water on and tested no leaks and is working. unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Washington, DC 20002

Shawn D.

Job Details: 11/21/2022

cx complaint unit leakeding. inspected unit found leaking at 90. replacd valve used thread tape turned water on and tested no leaks and is working. unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Washington, DC 20002

Shawn D.

Job Details: 11/21/2022

cx complaint unit leakeding. inspected unit found leaking at 90. replacd valve used thread tape turned water on and tested no leaks and is working. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Centreville, VA 20121

Richard B.

Job Details: 11/21/2022

"CX complant. Door scratched/ Prior diagnosis found unit needs door , Installed door and assured door gasket sealing, Need to send badge to CX as it was not ordered. Job completed, RB; ordrng 1 W10884773 (badge) and 1 looklook (look look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ashburn, VA 20148

Carl R.

Job Details: 11/21/2022

"Cx complaint is, Not Cooling - Refrigerator Section - Side by Side Refrigerator. From previous technician recommendations. Opened freezer door, and removed back wall to gain access to wire harness, thermistor and clip. Replaced thermistor and clip and wire harness, put wall back on and removed the cover to the control. Replaced the control and put cover back on. Plugged in unit. Unit working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Front Royal, VA 22630

Daniel J.

Job Details: 11/21/2022

dishes not being cleaned last vist found lower spray arm off reinstalled and wash mototr ran tested this vist no movement from spray arms just water dropping from spray holes replaced sump assy and confirmed no leaks during diag both arms moving water

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Millsboro, DE 19966

Frederick R.

Job Details: 11/21/2022

Upon arrival I verified compressor high amp draw and then shutting off within 10 seconds. Replaced compressor per prior diagnosis. Pressure tested with 140psi of nitrogen and found no leaks. Vac'd down to 30in for 15mins. Vac held after line closed. Filled with 68g of R6000. Informed CX 24-36hr for unit to get to proper temps. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL OVEN

Model AGR6303MMW0

Near Aylett, VA

Jerod R.

Job Details: 11/21/2022

"tested unit found unit had blown out ignitor , replaced and tested unit is now fully functional"

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Reston, VA 20190

Christian C.

Job Details: 11/21/2022

"Cx complaint oven does not heat properly. Inspected unit no errors. Tested oven sensor readiong 1.15kohms. Tested convection coil 15.8ohms. Getting 118VAC to convection assembly. Unit intermittently does not ignite oven and cuts off. Ordering bake igniter, and convection assembly. Convection assembly 0 at upper marlboro and 10+ at whirlpool.; ordrng 1 WPW10324262 (bake igniter) and 1 W11441001 (convection assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23223

Joseph D.

Job Details: 11/21/2022

cx complaint ice maeting from dispenser. icemaker checks good. unit with seperator intermittently not shutting all the time and ui possibly cycling too often must replace both when available.; ordrng 1 W11423781 (seperator) and 1 W11518204 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hughesville, MD 20637

Shane B.

Job Details: 11/21/2022

installed ordered module. all lights in unit are now working. unit is working as designed.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/21/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

KITCHENAID OVEN

Model koce507ewh09

Near Millersville, MD 21108

Alexander D.

Job Details: 11/21/2022

cx complaint unit still not holding temps. cx will cancel and restart cycle and see that its 25-30* lower than set temp and takes several minutes to finish preheating again. inspected unit and verified complaint. still has f3e3 error stored. called techline to see if meat probe shorting could cause unit to lose temp and he said it shouldnt cause this issue. techline did say that if cx cancels and restarts cycle it will always start 20-30* lower than set temp. TL recommended getting avg temp. put thermocouple foiled to center rack. unit finished preheating in 13min and held an avg temp of 356. advised cx unit is operating as designed and she may need to try different rack positions and bakeware materials for better browning. sr#7735099034

We serviced a

KITCHENAID OVEN

Model koce507ewh09

Near Millersville, MD 21108

Alexander D.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Randallstown, MD 21133

Keith H.

Job Details: 11/21/2022

cx complaint is dryer no operation inspected unit tried to verify 240 from out let to unit but at outlet i got 121v and 2v. needs 220/240v to operate cx will have electricain check

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20720

Dustin F.

Job Details: 11/21/2022

"Inspected unit, found Dual Valve reading open and Bad LED. Replaced Dual Valve and LED, unit now dispenses water and lights all on ( pics taken) SAdly, the Wrong color pantry ui door was ordered. sending Pantry UI for return visit and reordered Stainless door (Black stainless was ordered); ordrng 1 W10815669 (Pantry door (stainless)) and 1 Look (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23455

Carl A.

Job Details: 11/21/2022

replaced board tested unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dumfries, VA 22026

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the Dishwasher Detergent Lid will not close. Checked the Detergent Lid. Lid will not stay closed. Installed the Dispenser. Tested the unit. No leaks. Unit is working as Designed. ( Advised to put all pods at the bottom of the Dishwasher Tub.)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Herndon, VA 20171

Carl R.

Job Details: 11/21/2022

"Cx complaint is, 'LO FL' error code during wash cycle. During wash cycles the machine displays 'LO FL' error. code. All the time. Removed lid and ran a regular wash. Heard the hot and cold water vavle making loud noise. Ordering coldW11316256, hot w11316255, drawerw11524105. ; ordrng 1 W11316256 (Cold valve) and 1 W11524105 (Drawer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Springfield, VA 22153

Richard B.

Job Details: 11/21/2022

"CX complant, No ice. Prior diagnosis found unit needs fill tube heater, Installed fill tube heater , Unir working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Dallastown, PA 17313

Sal R.

Job Details: 11/21/2022

Per the previouse tech I was able to access and replace the FC LED . Unit test good.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LV2

Near York, PA 17406

Sal R.

Job Details: 11/21/2022

"Per the previouse tech, I was able toa ccess and replace the main harness. Unit test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mechanicsville, VA 23111

Jonathon C.

Job Details: 11/21/2022

"cx complaint, console face lifting. tested unit, verified complaint. found cx also has f6e1 error code. ui completely unresponsive. replaced console but ui will also be needed. unable to resched due to SO part; ordrng 1 W11460962 (ui)"

We serviced a

KITCHENAID OVEN

Model KFEG500ESS0

Near Olney, MD 20832

Andrew H.

Job Details: 11/21/2022

"Customers complaint is a unit that maintaining temperatures. Inspected unit and found no error codes present at this time. Inspected temperature probe and found temperature probe is reading 1,080 ohms. I then cycled bake element in normal operation for bake and notice that the double line bakery relay with energize and de-energize while trying to warm up back to 350. This indicates that the relay was making contact and then not making contact I believe the issue was with the control. I quoted customer for replacing the control. Customer okay to repairs and paid and full with credit card. I then replace the control and tested unit. Units now working properly."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Falls Church, VA 22042

Lloyd B.

Job Details: 11/21/2022

"Cx complained of a no cool. Installed new thermistor, harness and control and set unit to factory settings. Job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Falls Church, VA 22042

Lloyd B.

Job Details: 11/21/2022

"Cx complained of a no cool. Installed new thermistor, harness and control and set unit to factory settings. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LV2

Near York, PA 17406

Sal R.

Job Details: 11/21/2022

"Per the previouse tech, I was able toa ccess and replace the main harness. Unit test good."

We serviced a

WHIRLPOOL WASHER

Model KDTM404ESS3

Near Front Royal, VA 22630

Daniel J.

Job Details: 11/21/2022

stacked unit customer will have removed for return entereed diag f8 e1 was stored ran diag at times when hot water was entrering small stream cold water normal steady flow at times whime from hot water valve long fill stored sugguesting vavles cx paid by cc 110 due on return; ordrng 1 W10599356 (inlet vavle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chantilly, VA 20152

Carl R.

Job Details: 11/21/2022

"Cx complaint is, AIG REF IM NOT MK ICE/SHUTTING OFF. REF/FREEZER WILL SHUT OFF ON ITS OWN AND CUSTOMER HAS TO UNPLUG IT FOR 10 MIN AND PLUG BACK IN FOR IT TO WORK. BUT CONS IS STILL HAVING THIS ISSUE ONCE A MONTH HE SAID. BUT ICE MAKER IS NOT WORKING AGAIN & SAID IT MAKES A CLUNKING NOISE. PLEASE CALL TECHLINE WHEN IN THE HOME AS WELL. From previous technician recommendations per tech support. Unplugged unit sonparts can be replaced. Control, control electronics, and wire harness was replaced. Removed both doors, and mulion, and deli section. Removed right slide to gain access to wire harness. Removed cover to gain access to control board area. Replaced both control boards. Unit working properly."

We serviced a

WHIRLPOOL DRYER

Model WED86HEBWO

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 11/21/2022

"Cs unit would stop mid cycle, couldnt confirm complaint but i found error codes f4e4 L2 line volatge , f4e3 restricted air flow. Inspected unit and found L2 wasnt secured at the terminal block. Secured L2 unit is working properly. Advised customer his exhuast vent is restriced and vent outside doesnt open all the way . If issue continues unit will need a acu."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Palmyra, PA 17078

Justin L.

Job Details: 11/21/2022

Cx complaint unit not draining. Was able to access unit and found unit drained but slow. removed unit and found drainhose had come out of connector and kinked. Was able to correct and reroute and test. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23223

Joseph D.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Sterling, VA 20165

Carl R.

Job Details: 11/21/2022

"Cx complaint is. DW not draining. Ran fault codes, f6e4 features switch open, f2e1, f8e2 drain motor electric problem. Found unit not draining. Do to open float switch being open, and found plastic in the drain pump area from the inside of the sump. Water does not enter the unit. Ordering sumpW11087376 x1, armW10837249, float switchWPW10195039.will use pump on return.; ordrng 1 WPW10195039 (Float switch) and 1 W11087376 (Sump) and 1 W10837249 (Lower spray arm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Urbana, MD 21704

Marc M.

Job Details: 11/21/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Urbana, MD 21704

Marc M.

Job Details: 11/21/2022

installed parts and tested unit. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Palmyra, PA 17078

Justin L.

Job Details: 11/21/2022

We serviced a

JENN-AIR COOKTOP

Model JGD3536BS00

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 11/21/2022

I came to install the ordered parts. I removed the burner head screws and they broke off on two of the 3 burner head (one screw is still there holder the orifices in place). The remaining 3 burner heads and orifice holders will need to be replaced. The cx does not want to go through with the repair. A refund will need to be issued. I did not install the parts of collect the labor charge.; ordrng 2 74007735 (burner head 81.89)s and 1 74007734 (buner head 69.96) and 1 WP7527P031-60 (orifice holder 62.24) and 1 WP7527P002-60 (orifice holder 45.70) and 1 WP7527P00360 (orifice holder 43.49) and 6 WP90767 (screws 4.85)s

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Suffolk, VA 23434

Anthony D.

Job Details: 11/21/2022

replaced ui tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Manassas, VA 20112

Demonte S.

Job Details: 11/21/2022

Installed the Water Filter Head. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Richmond, VA 23234

John P.

Job Details: 11/21/2022

"CX complaint unit not coming on and also stated unit would randomly cut off checked unit found bad door switch and blue connector on ACU not fully seated replaced door switch and seated connector tested working as designed.; ordrng 1 WPW10569603 (Switch JPV/S), used 1 WPW10569603 (Switch JPV/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Vienna, VA 22181

Christian C.

Job Details: 11/21/2022

Installed damper control assembly. Tested damper. Damper opening and closing.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Falls Church, VA 22042

Lloyd B.

Job Details: 11/21/2022

"Cx complained of a no cool. Installed new thermistor, harness and control and set unit to factory settings. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near Manheim, PA 17545

Justin L.

Job Details: 11/21/2022

Cx complaint unit not completing cycle. Was able to access unit and found f0e5 off balance f0e3 fover load 9e2 water ring detected. Ran test 51 and found unit not draining of all water. Removed pump and found nail inside. Removed and found pump running better but still weak. Quoted cx for repair and also informed them to shorten hose as its too long. Collected for service only as they want time to decide.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Annapolis, MD 21401

Emmanuel R.

Job Details: 11/21/2022

"Cs unit is not heating, I confirmed complaint. I found Mw not heating and showing (no heat) on display. I pulled unit out and found the connector to the magnetron not secured. I was able to secure magnetron electrical connector and restored heating. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlottesville, VA 22902

Kyle A.

Job Details: 11/21/2022

Cx complaint of unit not washing. Did confirm lf error due to bad hot valve. Ordering valve.; ordrng 1 W11210459 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Selbyville, DE 19975

Michael E.

Job Details: 11/21/2022

"Replaced the pantry LED as per previous diagnosis. Tested and still LEDs are flashing. In history i can see that we have replaced all LEDS and control. Unplugged unit to reset but still LEDs not working. Suspecting wire problem. Ordering control and control harness. On return visit, try control harness first and test befiore replacing control. Cannot reschedule due to NW part CX would prefer ME for return visit if possible; ordrng 1 W10667067 (harns-wire) and 1 WPW10366605 (cntrl-elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Harrisburg, PA 17110

Fred G.

Job Details: 11/21/2022

cx complaint unit is not drain intermittenly. inspected unit and found i could not enter into diag. tried to reset power to unit and found the same results. filled unit with water and tried to drain unit and found unit did drain. removed drain pump and test and found 39.5ohms but pump smells burnt. qouted cx for a new drain pump and cx accepted. replaced pump and found unit drains better then it ever did. cx paid in full.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near White Hall, MD 21161

Brian R.

Job Details: 11/21/2022

cx complaint is warming drawer wont close all the way on one side. tried adjusting and moving drawer around and it made drawer close worse. look like drawer is warped and rails dont go back 1 inch more. will order parts needed and office to schedule.; ordrng 1 W11131365 (SLIDEDRWR) and 1 W11123024 (SLIDEDRWR) and 1 W11036176 (Drawer)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Inwood, WV 25428

Danny R.

Job Details: 11/21/2022

gera case is failing shafter has dropped down and rubbing pully and cover will need gear casr cover pully and belt; ordrng 1 W11449840 (gear case) and 1 W11481722 (shifter) and 1 W10721967 (pully) and 1 W11239857 (belt) and 1 W11409708 (sheild) and 2 2callcount (2 call count gear case look look 2 cc)s

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Brandywine, MD 20613

Robert A.

Job Details: 11/21/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Brandywine, MD 20613

Robert A.

Job Details: 11/21/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS01

Near Falls Church, VA 22043

David J.

Job Details: 11/21/2022

Cx complaint unit has F2 E1 stuck key error code. After previous text visit. Found this unit. Needed a new user interface. Arrive today and found the F2 E1 error code. Removed old user interface and replaced with new set to correct Marlin. Tested both microwave and oven. Unit is not working as designed job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Seaford, DE 19973

Michael E.

Job Details: 11/21/2022

"Replaced control as per previous diagnosis. I searched the service manual and tech sheet but there is no calibration option listed in either. Tested unit and dispenser drawer is still overflowing. Replaced inlet valve from van stock and tested and still overflowing dispenser drawer. Ordering valve harness. Cannot reschedule due to only 2 left on system. CX would prefer ME for return visit if possible.; ordrng 1 W11220230 (inlet valve) and 1 W11198271 (valve harness), used 1 W11220230 (inlet valve) from stock"

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Alexandria, VA 22314

Lloyd B.

Job Details: 11/21/2022

These appliances are in a city building (shelter) and the cx says they have city people or maintence men come fix and don' pay. Service declined

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS01

Near Moseley, VA 23120

John P.

Job Details: 11/21/2022

CX complaint unit not heating checked unit found bad inverter and mag. Quoted CX:$15 shipping $250 laborW10217711 $247.17W11346197

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS01

Near Falls Church, VA 22043

David J.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Cherry Run, WV 25427

Andrew S.

Job Details: 11/21/2022

Per previous tech I was able to access and repalce the tub. i then ran the diag cycle while the unit was still pulled out to verify that there are no leaks. Unit is functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Palmyra, PA 17078

Justin L.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mechanicsville, VA 23111

Jonathon C.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Baltimore, MD 21215

Eric W.

Job Details: 11/21/2022

"Cx complaint is not dispensing water we took the water line off the dual valve found water coimg to dual valve , removed water ccoming out od dual vavle no water coming out check volt getting 120 v omed out valve reading OL; ordrng 1 WPW10341320 (dual valve)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Lancaster, PA 17601

Justin L.

Job Details: 11/21/2022

Cx complaint unit not cooling. Was able to access unit and found unplugged. Plugged unit in and found control getting 120VAC but no lights and control unresponsive. Ordering control and setting return for Tues 11/29/22; ordrng 1 W11496886 (control)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Hampton, VA 23605

Justin W.

Job Details: 11/21/2022

complaint dispenser drawer not opening and unit leaking. checked unit to find dispenser drawer not sitting correctly. causing handle to break off. replaced handle and reseated drawer. unable to replicate leak. inspected bellow checked good. tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Hampton, VA 23605

Justin W.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Brandywine, MD 20613

Robert A.

Job Details: 11/21/2022

I installed the ordered part and tested the unit for the cx. I found that the hot water valve does not opening completely. When turn on to the full no water runs but water comes out at it's highest pressure when the valve is turned half way on. I informed the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Hagerstown, MD 21740

Andrew S.

Job Details: 11/21/2022

Cx complaint is that the unit is not cooling. Upon arrival i verified that I had previously diagnosed the unit for Job# 635597. I am reordering the diagnosed parts. I was able to set the return visit for Tuesday 11/29 AM preference.; ordrng 1 W11035836 (Control) and 1 W11087463 (Damper)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOS72EC7HS02

Near Front Royal, VA 22630

Daniel J.

Job Details: 11/21/2022

unit at temps not reaching heating temos and at twmps above set temps checekd temp sensor at room temp bouncing from 1.97 k ohms to 2.8k ohms checked faults none recent f6 e0 stored preheated temps matched up to 175 f replaced temp sensor preheated to 350 f dispaly and thermocoupler matched while prehateing

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Richmond, VA 23226

Joseph D.

Job Details: 11/21/2022

unit with failed recirc pump and inlet valve must replace both when available please inlet valve slow and pump grinding. unit will not fill with water; ordrng 1 W10897719 (valve)

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW10

Near Midlothian, VA 23113

Joseph D.

Job Details: 11/21/2022

helped jp install tub.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 11/21/2022

"Replaced crisper drawer and harness, the door fip came with a new control so i didnt use the one i ordered. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Greenbelt, MD 20770

Dustin F.

Job Details: 11/21/2022

"Inspected unit, found bend in door panel, confirmed codes and issues with sump. Replaced Sump and control then tested unit, unit working as intended."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 11/21/2022

Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)

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