We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, Delaware 19975
Michael E.
Job Details:
11/21/2022
"Upon trying to replace door panel i found the UI insert is incorrect and seems to be glued into place so i was unable to transfer UI inserts. Part number is correct, just the UI insert is incorrect. Reordering door panel and adding nameplate. Cannot reschedule due to NW part.; ordrng 1 W11461693 (door panel) and 1 WPW10612925 (nameplate)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bel Air, Maryland 21015
Neil H.
Job Details:
11/21/2022
"REPLACED THE CONTROL AND RF FUSE AND THE UNIT NOT POWERING ON SEEN BURN MARK ON CONTROL ORDERING ALL HIGH VOLTAGE PARTS TO REPLACE AND NEW FILTER BOARD.; ordrng 1 WPW10531156 (filter) and 2 W10138793 (fuse)s and 1 WPW10210878 (housng-lmp) and 1 WPW10693025 (magnetron) and 1 W11493408 ( Transformer, High Voltage) and 1 W11335495 (Capacitor, High Voltage) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Virginia Beach, Virginia 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit making high pitched noise. verified issue. unit displaying fae2. cycled power. come to find ice build on rc evap fan. steamed frost build. come to find defective control not sending proper voltage to rc fan, ordering acu and returning with evap cover.; ordrng 1 W11574770 (control)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Falls Church, Virginia 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of an error f2e2. Inspected the unit and found per poilnter w11436350, the console ribbon was not loose but, there was signs that roaches damaged the control and console and the unit would need both. Service declined. JOb complete; ordrng 1 W11478524 (console)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Suffolk, Virginia 23435
Anthony D.
Job Details:
11/21/2022
cx complaint unit does not fill with water checked unit found F8E1 long fill code has water coming to unit with adiquate pressure ran diagnostic cycle unit did not fill checked valves in manual test mode still didnt fill checked valves at control both valves read open indicating vaulty valves ordering inlet valve to complete repair would like to keep control for next visit just incase; ordrng 1 W11222849 (inlet valve)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Richmond, Virginia 23223
Chris B.
Job Details:
11/21/2022
cx comp dent in front panel insp unit conf cx comp found dent in front panel unit will need white front panel W10664693; ordrng 1 W10664693 (front panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Holtwood, Pennsylvania 17532
Justin L.
Job Details:
11/21/2022
No answer at the door. Contacted office and they reached out to cx who will have to reschedule.; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Lewes, Delaware 19958
Frederick R.
Job Details:
11/21/2022
CX complaint is door seals ripped. Inspected unit and found that both RC gaskets have become compromised and are allowing warm air into RC. Ordering left hand gasket and returning with pre-id right hand gasket. Cannot reschedule due to part availability; ordrng 1 W10830283 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
11/21/2022
"cx complaint unit not cooling, checked unit found ducts clogged with ice, air entering unit found cabinet seperated at bottom RH corner of ff, rivets popped from cabinet, called techline spoke with Leon sr7735094255 unit sent for review, non repairable. sealed with silicone for time being.; ordrng 1 482338 (adhesive LR/VS), used 1 482338 (adhesive LR/VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, Virginia 22408
Tanner B.
Job Details:
11/21/2022
"scheduled 11/28 with office . cx requests after 12pm .. Valve came defective , reordering valve ..; ordrng 1 W11434044 (valve)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Great Falls, Virginia 22066
Jason A.
Job Details:
11/21/2022
"CX complaint B.I. FRIDGE noise at top hinge. when doors are opened. Replaced parts L & R hinges from van stop per TSP: W11170909B Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 1 LOOK (LOOK) and 1 WPW10121046 (extension LEFT, JJ/VS) and 1 WP2307857 (extension RIGHT, JJ/VS) and 4 W11632139 (LEDs, JJ/VS)s and 2 WPW10485980 (hinge-door pin L & R, JJ/VS)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, Virginia 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not making ice, checked unit, unit displaying e5 motor lost home position. cycled power, tested, icemaker is making ice but motor is very loud. ordering icemker and returning with fill tube heater. advised cx parts on special order and they will be contacted for return visit.; ordrng 1 W11579560 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Virginia Beach, Virginia 23454
Carl A.
Job Details:
11/21/2022
"cx complaint of unit leaking water as unit filling,checked unit to find no errror codes at this time ,looked at the under side of unit to find that the hose that gose from pump to back of cabinet had been chewed part needed as follows 1/W10899966service call brewak down as follows service call 120.00parts 20.56labor 110.00sub total 265.56tax 1.23grand total 265.56deposit 256.56; ordrng 1 W10899966 (tub to pump hose)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
11/21/2022
"replaced acu, pump, and harness, calilbrated and tested. unit making abnormal noises. checked gearcase, coem to find oil leakign from bearings onto motor and clutch, orderign all parts to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (motor) and 1 W10734521 (clutch) and 1 W10902814 (washplate)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harrisburg, Pennsylvania 17109
Fred G.
Job Details:
11/21/2022
"cx complaint unit has no operation. inspected unit and at first i noticed PTS was sitting to close to the console. pulled knob off to find the PTS was no longer attached to console. removed back cover and found i was able to reattach the PTS to the console. unit now turns on but then i notice noise when unit was running. removed front panel and found both drum rollers and the idler were seized. was able to replace all 3 items with van stock. unit now checks good.; ordrng 1 WP691366 (pulley-idr (FG VS)) and 2 WPW10314173 (supportm (FG VS))s, used 1 WP691366 (idler), and 2 WPW10314173 (drum roller) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ocean Pines, Maryland 21811
Michael E.
Job Details:
11/21/2022
Replaced the UI control as per previous diagnosis. When i tested lights came on for a moment and then nothing else from UI. I removed the UI harness and tested continuity. I had no continuity on any of the 3 lines at all. Ordering UI harness. Scheduled return visit for 11/30 any time; ordrng 1 W11414312 (UI harness)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Salisbury, Maryland 21804
Michael E.
Job Details:
11/21/2022
"CX complaint: at end of cycle, unit keeps coming on for few min every few min. Tested and verified complaint. Wrinkle prevent is turned off. Ordering fascia and ACU. Cannot reschedule due to CX lives in VA, this is a vacation home. We will need to coordinate return visit.; ordrng 1 W11089306 (overlay) and 1 W11089308 (ACU)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Richmond, Virginia 23233
Jerod R.
Job Details:
11/21/2022
"tested unit found unit has a ticking noise, foun a flay spot on a roller, and rub marks on the blower wheel, and deformed vent tub ordered needed parts to fix; ordrng 1 279936 (pipe-exhst) and 1 WP697772 (blower wheel)"
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near Winchester, Virginia 22603
Danny R.
Job Details:
11/21/2022
unit has blownn out controls again called tech line will get all controls touch board covered under warrenty with other parts too also less then 30 days since last reapir called tech line sr; ordrng 1 WPW10396615 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, Virginia 23230
Joseph D.
Job Details:
11/21/2022
"unit with failed damper, and drawer bin sticking out must replace when available please to enable door seal and air function; ordrng 1 WPW10430639 (bin) and 1 W11164593 (damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Richmond, Virginia 23223
Chris B.
Job Details:
11/21/2022
cx comp dent in rc door insp unit conf cx comp ordering ss rc door; ordrng 1 W10672972 (ss rc door)
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Culpeper, Virginia 22701
Robert W.
Job Details:
11/21/2022
"Arr at CX and put unit into diag and found unit had error code F7E1 basket speed ran unit in diag and unit will do everything but when unit goes to spin unit will shut down, Pulled console and ohm out shifter form control at J2 1-2 and its testing open then tested at actuator and unit is testing open. Orering shifter to fix issue Control and lid lock are good.; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Felton, Pennsylvania 17322
Sal R.
Job Details:
11/21/2022
"CX complaint is that the unti is not making ice and that the lights are out in the RC. I also found that the icebion has a hole in the under side due to icejaming in the bins gears witch pushed ice throught the plastic. I am ordering 1 icemaker (W11579560), 1 icebin (WPW10347093), and will use FC LED MOD on return visit. Once the contract is apporved, please have someone form the office call to set a retun date.; ordrng 1 WPW10347093 (icebin) and 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Inwood, West Virginia 25428
Danny R.
Job Details:
11/21/2022
gera case is failing shafter has dropped down and rubbing pully and cover will need gear casr cover pully and belt; ordrng 1 W11449840 (gear case) and 1 W11481722 (shifter) and 1 W10721967 (pully) and 1 W11239857 (belt) and 1 W11409708 (sheild) and 2 2callcount (2 call count gear case look look 2 cc)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY010
Near Washington, District of Columbia 20011
Samuel R.
Job Details:
11/21/2022
cx complaint unit is not making ice.inspected unit and could confirm cx complaint.jumped ice maker and ice maker would not harbest.unit needs a new ice maker W10884390 0 tribles cx paid in full; ordrng 1 W10884390 (ice maker)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Brandywine, Maryland 20613
Robert A.
Job Details:
11/21/2022
"Cx complaint that the unit's lower oven is not working. I inspected the unit to confirm the complaint. The upper oven works fine. I attempted to broil and bake the lower oven and it produced no heat at all. I found no error code, but the lower fan is not running at all on lower fan speed test. It does run on high speed test. I see no damage on the element and the convection fan runs fine. I checked the wire at the Jbox and they are good as well. The unit will need new control boards to resolve the issue. I'm ordering the parts for the return visit. I collected the service call fee by CC.; ordrng 1 W11179310 (control board 225.67)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near East York, Pennsylvania 17402
Sal R.
Job Details:
11/21/2022
"CX complai t is that the unit is not spinning or agitating. I found that in diag the unit has a F731 error code. I cleared the error and ran a auto test. I found in agitation and spin cycle that the unti makes a ploud buzzing noise. I inspected the under side of the unit and foun d the Run Cap to be leaking a gray liquid / oil. I am ordering 1 Run Capacitor (W11395618) part is temp out of stock. Once the parts is avalible, please ahve somoene form the office call to set a retun date.; ordrng 1 W11395618 (run cap (TOS)) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
11/21/2022
Cx complaint unit not cooling. Was able to access unit and found unplugged. Plugged unit in and found control getting 120VAC but no lights and control unresponsive. Ordering control and setting return for Tues 11/29/22; ordrng 1 W11496886 (control)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Virginia Beach, Virginia 23455
Carl A.
Job Details:
11/21/2022
"cx complaint of unit banging cabinet,checked unit to find that the gear case has play in it causing unit to bang agaist cabinet.also found cap leaking as well ordering parts needed for repairs; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W11428524 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W10528947 (Drive Hub) and 1 W11223765 (SCREW) and 1 W10919191 (washplate) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not washing, checked unit, unit displayimng 7-1 no heat 4-3 motor not running. ran auto cycle, checked motor, motor reading out of range. ordering sump&pump, and heater.; ordrng 1 W11025157 (pump&motor) and 1 W10518394 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK3
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
11/21/2022
"upon arrival tub on site, cx complaint drum cracked, verrifed split in drum, while replacing tub, shock absorbers seperating whule removing, ordering shocks did not replace tub as cx is still able to use at this point, 2 techs needed for return visit; ordrng 4 W11316766 (shock absorber)s and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model UDT518SAHP0
Near Reston, Virginia 20191
Christian C.
Job Details:
11/21/2022
Installed control panel and ui board. Ran through diagnostics. After a few secs of filling the unit gave E4 overflow error. Inspected components underneath unit and found leak from trubidity sensor. Trubidity sensor has no rubber gasket for seal. Ordering trubidity sensor. Trubidity sensor none in stock at upper marlboro 10+ at whirlpool.; ordrng 1 W11226898 (trubidity sensor)
We serviced a
JENN-AIR RANGE
Model JES9860AAB
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
11/21/2022
Cx complaint unit will pre-heat then shut off. Attempted diagnostic but some buttons dont fully respond. Was able to enter and found no saved error codes. Attempted to activate components and control kept resetting. Unit will need control (NLA) and console for repair. If control is found office will need to set return with cx; ordrng 1 74006362 (clock with harness (NLA)) and 1 WP74005747 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kearneysville, West Virginia 25430
Danny R.
Job Details:
11/21/2022
door gasket is torm orderong gasket; ordrng 1 W10830277 (gasket door)
We serviced a
JENNAIR RANGE
Model JGRP430WP01
Near Bethesda, Maryland 20816
Roberto I.
Job Details:
11/21/2022
"CX complaint LF front not lighting.Testd burner, found bad ignition switch. Replaced ignition switch using v/s part. Unit testd ok. Collected $250.03; ordrng 1 w11199805 (switch (RI van stock)), used 1 w11199805 (switch) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Owings Mills, Maryland 21117
Keith H.
Job Details:
11/21/2022
different tech; saved tckt
We serviced a
JENNAIR OVEN
Model JES1750FS1
Near Richmond, Virginia 23226
Joseph D.
Job Details:
11/21/2022
"cx complaint, unit not heating properly, found temp prob about 20 degrees off, replaced probe and calibrated, and unit now working properly. heating properly.; ordrng 1 W10833885 (sensor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Harrisburg, Pennsylvania 17112
Fred G.
Job Details:
11/21/2022
"cx complaint since last repair unit has only made two batches of ice. inspected unit and took RC and FC temps and found FC was -4 degrees, RC was 24 degrees. test 36 I found ice box fan came on. test 37 showed 01 passed. test 56 shoes E5, ice box thermistor is bad. ran test 57 and found ice maker did harvest, text 45 i found water was dispensed to ice maker. unit needs ice maker. called TC (SR7735051657) due to part showing special order. part will be shipped to the cx house and cx will call once in to schedule a return visit.; ordrng 1 W11579560 (ice maker)"
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Stevens, Pennsylvania 17578
Justin L.
Job Details:
11/21/2022
Cx complaint unit not working. Was able to access unit and found it in italian and unresponsive to any touches. Cx stated another company worked on it previously. Double checked all connections and contactced techline and spoke to Chris SR#7735098115. Ordering console and controls and once in office will need to set return visit.; ordrng 1 W10661801 (front panel) and 1 WPW10661087 (control) and 1 WPW10661090 (led board)
We serviced a
MAYTAG WASHER
Model NTW4516FW3
Near Easton, Maryland 21601
Alexander W.
Job Details:
11/21/2022
Called office cx has to resched ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Easton, Maryland 21601
Alexander W.
Job Details:
11/21/2022
Cx currently has Covid will need to resched with cx when they are clear; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Salisbury, Maryland 21801
Michael E.
Job Details:
11/21/2022
"CX complaint: no ice and no light. Tested and verified complaint. No lights on at all. I found we are only getting 1.5 volts to LED control. Also, IM had no error codes. It does harvest and fill. IB was at 20 degrees. IB fan running well but did not come on until i shut off unit at breaker and back on. Hinge cover screw is stripped and not holding cover. Ordering power control, LED driver (just in case) and left RC door and hinge cover screw. Cannot reschedule due to NW part.; ordrng 1 W10830288 (cntrl-elec) and 1 W10830278 (cntrl-elec) and 1 W10919616 (dor-fip) and 1 WP8281196 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, Maryland 21740
Andrew S.
Job Details:
11/21/2022
Cx complaint is that the unit is not cooling. Upon arrival i verified that I had previously diagnosed the unit for Job# 635597. I am reordering the diagnosed parts. I was able to set the return visit for Tuesday 11/29 AM preference.; ordrng 1 W11035836 (Control) and 1 W11087463 (Damper)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seaford, Delaware 19973
Michael E.
Job Details:
11/21/2022
"Replaced control as per previous diagnosis. I searched the service manual and tech sheet but there is no calibration option listed in either. Tested unit and dispenser drawer is still overflowing. Replaced inlet valve from van stock and tested and still overflowing dispenser drawer. Ordering valve harness. Cannot reschedule due to only 2 left on system. CX would prefer ME for return visit if possible.; ordrng 1 W11220230 (inlet valve) and 1 W11198271 (valve harness), used 1 W11220230 (inlet valve) from stock"
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Upper Marlboro, Maryland 20772
Robert A.
Job Details:
11/21/2022
I came to install the ordered parts. I removed the burner head screws and they broke off on two of the 3 burner head (one screw is still there holder the orifices in place). The remaining 3 burner heads and orifice holders will need to be replaced. The cx does not want to go through with the repair. A refund will need to be issued. I did not install the parts of collect the labor charge.; ordrng 2 74007735 (burner head 81.89)s and 1 74007734 (buner head 69.96) and 1 WP7527P031-60 (orifice holder 62.24) and 1 WP7527P002-60 (orifice holder 45.70) and 1 WP7527P00360 (orifice holder 43.49) and 6 WP90767 (screws 4.85)s
We serviced a
WHIRLPOOL WASHER
Model KDTM404ESS3
Near Front Royal, Virginia 22630
Daniel J.
Job Details:
11/21/2022
stacked unit customer will have removed for return entereed diag f8 e1 was stored ran diag at times when hot water was entrering small stream cold water normal steady flow at times whime from hot water valve long fill stored sugguesting vavles cx paid by cc 110 due on return; ordrng 1 W10599356 (inlet vavle)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, Maryland 20720
Dustin F.
Job Details:
11/21/2022
"Inspected unit, found Dual Valve reading open and Bad LED. Replaced Dual Valve and LED, unit now dispenses water and lights all on ( pics taken) SAdly, the Wrong color pantry ui door was ordered. sending Pantry UI for return visit and reordered Stainless door (Black stainless was ordered); ordrng 1 W10815669 (Pantry door (stainless)) and 1 Look (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, Virginia 20121
Richard B.
Job Details:
11/21/2022
"CX complant. Door scratched/ Prior diagnosis found unit needs door , Installed door and assured door gasket sealing, Need to send badge to CX as it was not ordered. Job completed, RB; ordrng 1 W10884773 (badge) and 1 looklook (look look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near New Freedom, Pennsylvania 17349
Bernard M.
Job Details:
11/21/2022
When arrived found the bottom right corner of FC door damaged. The liner wasn't sealed to door and gasket wouldn't stay in. Ordering FC door and is to be shipped to cx address. Cx will contact office when new door arrives.; ordrng 1 W11566703 (FC door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, Pennsylvania 17057
Drew B.
Job Details:
11/21/2022
cx complaint that they had another service from other company they stoped working.. when arrived unit had water in unit and had che ked power at box to verified connections were lose casuing the power to be intermitting. i was able torestest and would stop before drying again FOUND Bad owi sensor and and not starting cycle after one minute; ordrng 1 W11084121 (owi sensor 7@trb) and 1 W11085683 (sump 29@trb) and 1 W11305308 (control 1@trb)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Kettering, Maryland 20774
Dustin F.
Job Details:
11/21/2022
"Arrived at CX door and pushed ring door bell, CX asked me to call her. i called her at 2:23 and she said her and her 18 year old son would be there shortly. i advised her i could only wait for 10 min and she said that was fine she understood. I contacted the office at 2:24 and made them awareat 2:34 i called the CX back to get an ETA and she said she and her son would be ANOTHER 10-15 min. i appologized and said sadly i had to move on. she got mad and said its a shame we make her wait for hours but i can wait longer. i asked her if she had the number to call and reschedule, she asked me to text it to her and i did. Contacted office and spoke to Ethan i think, and moved on.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Trappe, Maryland 21673
Alexander W.
Job Details:
11/21/2022
Cx stated unit not filling inspected tested and verified cx complaint found harness defective break in harness for inlet valve ordering harness cannot reached due to SO part. ; ordrng 1 W11227372 (Harness)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
11/21/2022
"upon arrival cx answered via ring door bell. cx advised he is in route. while going to replace going, noticed defective blower wheel, ordering blower wheel and returning with parts to complete repair. please schedule with AR on a saturday. cx teaches and does not get off until 4.; ordrng 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, Virginia 22701
Robert W.
Job Details:
11/21/2022
"CX Complaint is water is leaking from top right side of RC, Pulled cover and found the dual valve is cracked allowing water to poor out. Ordering Valve.; ordrng 1 W11482383 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Sterling, Virginia 20164
Carl R.
Job Details:
11/21/2022
"Cx complaint is, washer is making very loud noise. Found unit filled with water and unit is still not draining. Called tech support. PUT unit in diag. And unit filled, removed control and seen pressure hose not connected. Reconnected pressure hose, and unit still did not drain. Need 2nd tech to finish job.SR#7735100412.; O-emld tckt"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Bethesda, Maryland 20816
Roberto I.
Job Details:
11/21/2022
"CX complaint no ice, water dispenser not working.Tested unit, forun water filter wrongly installed. Removed and reinstalled water filter, the water dispenser worked but the water valve leaked. Replaced water valve using pre id, dispenser tested ok. Fund freezer gasket not sealing on the top. Instelled 2 plastic washers between door liner amd brackets on the bottom, in order to aline the door with the cabinet. Unit good to go. Collected $364.58; ordrng 2 WP489467 (washers (RI van stock))s, used 2 WP489467 (washers) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Brambleton, Virginia 20148
Ezra M.
Job Details:
11/21/2022
"noise during cycle. checked errors, none stored. ran diag cycle. actuator louder than normal. when slowing down from spin, splutch slider gears started grinding on flywheel. replaced splutch and actuator, reran test cycle.; ordrng 1 W11481722 (actuator em vs), used 1 W11481722 (actuator) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Richmond, Virginia 23226
Joseph D.
Job Details:
11/21/2022
unit with failed recirc pump and inlet valve must replace both when available please inlet valve slow and pump grinding. unit will not fill with water; ordrng 1 W10897719 (valve)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Richmond, Virginia 23234
John P.
Job Details:
11/21/2022
"CX complaint unit not coming on and also stated unit would randomly cut off checked unit found bad door switch and blue connector on ACU not fully seated replaced door switch and seated connector tested working as designed.; ordrng 1 WPW10569603 (Switch JPV/S), used 1 WPW10569603 (Switch JPV/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Herndon, Virginia 20171
Carl R.
Job Details:
11/21/2022
"Cx complaint is, 'LO FL' error code during wash cycle. During wash cycles the machine displays 'LO FL' error. code. All the time. Removed lid and ran a regular wash. Heard the hot and cold water vavle making loud noise. Ordering coldW11316256, hot w11316255, drawerw11524105. ; ordrng 1 W11316256 (Cold valve) and 1 W11524105 (Drawer)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Palmyra, Pennsylvania 17078
Justin L.
Job Details:
11/21/2022
Cx complaint unit not spinning. Was able to access unit and found no saved codes. Ran diagnostic and found agitator moving during spin. Removed washplate to find hub stripped. Informed cx of finding and collected full amount and setting return for 11/29/22; ordrng 1 W10528947 (hub 28.45)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, Virginia 22902
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not washing. Did confirm lf error due to bad hot valve. Ordering valve.; ordrng 1 W11210459 (Valve)
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Reston, Virginia 20190
Christian C.
Job Details:
11/21/2022
"Cx complaint oven does not heat properly. Inspected unit no errors. Tested oven sensor readiong 1.15kohms. Tested convection coil 15.8ohms. Getting 118VAC to convection assembly. Unit intermittently does not ignite oven and cuts off. Ordering bake igniter, and convection assembly. Convection assembly 0 at upper marlboro and 10+ at whirlpool.; ordrng 1 WPW10324262 (bake igniter) and 1 W11441001 (convection assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Severna Park, Maryland 21146
Alexander D.
Job Details:
11/21/2022
cx complaint unit will fill but wont do anything else. inspected unit and verified complaint. ran diagnostics and have f4e3 wash motor not moving error. found control not sending power to wash motor. ordering control. marking preid dispenser and sump asm as will use on return in case needed. call cx to schedule return visit once we have eta on part; ordrng 1 W10906426 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clarksburg, Maryland 20871
Marc M.
Job Details:
11/21/2022
"installed control and began to wait 3 minutes after powering unit on, however unit continued to provoke f6e1. stil completed the 3 minutes with the error code remaining displayed. cycled power off and installed ui. cycled power 5 times and again wait 3 minutes on final attempt. unit did not activate following ui install. reinstalled old acu and attempted new ui and again unit would not power on at ui. contacted TL. ohmed motor and found 4.6ohms at motor@J2 connector. foudn 19.9ohms@j2 for drain pump. checked latched and found closed at 74.4ohms. techline instructed to reinstalled all old parts and return the parts as defective. when orderimng parts moving forward parts must be ordered as 'defective parts cx complaint', verbatim. sr7735093946; ordrng 1 W11478523 (fascia) and 1 W11556727 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Gordonsville, Virginia 22942
Eric F.
Job Details:
11/21/2022
"Confirmed cx complaint unit not cooling. Found evap frozen over, bi-metal reading open. Ordering evap harness + bi-metal and control.; ordrng 1 W11551372 (harness + bimetal) and 1 W11293378 (control)"
We serviced a
WHIRLPOOL RANGE
Model WMH31017HS2
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/21/2022
Maintenance is going to have to locate unit and contact us.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Woodbridge, Virginia 22192
Richard B.
Job Details:
11/21/2022
"CX complant, Washer dosent work , Prior diagnosis found unit needs motor , rotor and slider , When going to install parts found also needs gearcase dure to rusted shaft and parts wont come off, Further work needed, RB; ordrng 1 W11393685 (gearcase) and 1 looklook (look look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Eldersburg, Maryland 21784
Ricardo S.
Job Details:
11/21/2022
"the client complains about a noise and unit stopped cooling for 48 hours now is cooling again, the customer has a audio on his phone, the noise comes from the compressor, the relay is good, the compressor makes a humming noise... sealed system repair order compressor, drier, lock ring tool LOOK LOOK .. 2 counts job; ordrng 1 w11370574 (compressor) and 1 W11109499 (drier-tube) and 1 lockring (tool LOOK LOOK) and 2 countsjob (2 counts job)s"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Sykesville, Maryland 21784
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit not working sometimes, inspected unit, i ran diagnostic test mode and found an error code f5 door error.. the lid is cracked..THE DOOR DON'T ALIGNMENT PROPERLY... CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11259006 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, Virginia 22406
Thomas B.
Job Details:
11/21/2022
Parts were not on van will revisit; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, Virginia 22407
Thomas B.
Job Details:
11/21/2022
Parts were not on Van will revisit ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, Virginia 22556
Thomas B.
Job Details:
11/21/2022
Parts not on van will revisit; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, Virginia 22401
Thomas B.
Job Details:
11/21/2022
Unable to locate inforned the rtm states she will keep an eye out for it 2nd attempt ; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Fredericksburg, Virginia 22407
Thomas B.
Job Details:
11/21/2022
Terminal block issues ordering nuts and terminal ; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Gaithersburg, Maryland 20879
Julian H.
Job Details:
11/21/2022
CX complaint about unit leaking inspected unit is uninstalled checked all around and found a hole on hose between sump & motor need sump asm; ordrng 1 W11460945 (sump)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near New Windsor, Maryland 21776
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit not working on any cycle, inspected unit, i ran diagnostic test mode, found some error codes f9e1 long drain, f7e1 single speed motor failure f8e1 no water..the unit get stuck on drain and diagnostic test not working, some wires under the dishwasher are damaged, please order main harness and replace please. unit needs hrnss.and order inlet valve, cntrl and sump just incase; ordrng 1 w11568793 (main harness) and 1 w11416363 (sump motor just in case) and 1 w11434044 (inlet valve) and 1 w11462459 (cntrl elec)"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Damascus, Maryland 20872
Marc M.
Job Details:
11/21/2022
cx complaint torn door gasket. inspected unit and found abrasive section of gasket ripped at the bottom right side of the door. unti will need new door gasket as well as high temp adhesive to apply gasket and 24 hours to cure.; ordrng 1 WPY055980 (adhesive (high temp))
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Chesapeake, Virginia 23323
Zachery R.
Job Details:
11/21/2022
"upon arrival no answer at door waitied for cx. cx complaint unit not washing. checked unit, unit displaying f4e3. ran auto test cycle. water is not pumping as it should, checked motor, motor is measuring out of range, ordering new sump&pump to complete repair.; ordrng 1 W10888591 (pump and motor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Walkersville, Maryland 21793
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit not spining.. inspected unit i ran diagnostic test mode and found an error code f8e1 long fill, the cold valve is bad, unit not filling with water.. then the unit get stuck on rinse cycle; ordrng 1 W11038689 (valve)"
We serviced a
KITCHENAID COOKTOP
Model KICU569XSS00
Near Sparks Glencoe, Maryland 21152
Brian R.
Job Details:
11/21/2022
cx complaint is she was using unit one day and herd a pop then unit stopped working and then started flashing numbers and letters. cx said she has a warrenty but didnt think she had to call them. per service pointer an\'ll parts need to be replaced at the same time as well as i pointer part thats ordered as well. will order up whats needed and cx will call ticket in for coverage as well as call office back she said..; ordrng 1 WPW10396615 (Display Board) and 1 W10607550 (Pointeer Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gaithersburg, Maryland 20882
Marc M.
Job Details:
11/21/2022
cx complaint unit not cooling. inspected unit and upon arrival found room temp in both fc and rc. cx oulled unit out and power was cycled. upon powering unit on for that the compressor start widning will buzz loudly and not begin run. unit has failed compressor and will require SS repair. also while behind unit found water line from filter housing to be substantially damaged. at risk of water leak am ordering new water tubing to correct damage. pics taken. SS tech only on return 3 count; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11504415 (lokring) and 1 W11506621 (lokring) and 5 W11506635 (process stub)s and 1 W11109499 (drier) and 1 W11504445 (lokring) and 1 W11504447 (lokring) and 1 W11598434 (evap) and 1 W11506620 (lokring) and 1 W11504450 (lokring) and 1 W11482381 (water tube 1) and 1 WPW10499015 (water tube 2) and 1 W11484604 (water tube 3)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rochelle, Virginia 22738
Eric F.
Job Details:
11/21/2022
Confirmed cx complaint unit intermittently restarting. Start device and capacitor or compressor failing. Ordering start device and capacitor.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10448874 (start-dev)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Stafford, Virginia 22554
Robert W.
Job Details:
11/21/2022
CX Complaint is the unit wont drain and lid wont lock. Inspected unit and found unit not working pulled unit out and found the lower harness is damgaged to the drain pump splice wire got unit to drain but lid wont lock. Ordering Lower harness and lid lock.; ordrng 1 W11643701 (Lower harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Madison, Virginia 22727
Eric F.
Job Details:
11/21/2022
"Confirmed cx complaint friction sleeves not holding. Found left friction sleeve worn through, right worn but not broken. Replaced with truck stock, flared hinges out slightly to take some pressure of friction sleeves so that they don't break. Replaced old sleeves with truck stock, tested unit, unit working as designed.; ordrng 2 WP8268961 (EF TS Friction Sleeve)s, used 2 WP8268961 (Friction Sleeve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Hampton, Virginia 23605
Justin W.
Job Details:
11/21/2022
cx complaint unit leaking and not completing cycles. checked unit to find dispenser leaking. ordering dispenser for leak. unit completing cycles for me. ordering dispesner to complete repair. found sock blocking holes on bellow another point of leaking. removed sock no leak at location once debri removed. found power cord ground no longer on power cord. ordering cord to complete repair.; ordrng 1 W11524105 (dispenser drawer) and 1 W11316254 (power cord)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Fredericksburg, Virginia 22401
Thomas B.
Job Details:
11/21/2022
"Cx complaint unit is not working properly inspected unit found not heating ordering mag, diode, and the capacitor ; ordrng 1 W11391712 (Magnetron) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Pasadena, Maryland 21122
Alexander D.
Job Details:
11/21/2022
"replaced control and gas valve/regulator. when i took old valve off, noticed switch on regulator turned off. tested unit, gas valve now opening again but still igniting intermittently. have spark and gas coming in. ignites more consistently with bottom panel off and door open. called techline, sr#7735102772. TL said issue must be in bake burner tube or ignitor alignment if we have spark and gas coming in. tried adjusting ignitor, no change. noticed a little soot under bottom panel. ordering bake burner and ignitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W10764654 (bake burner) and 1 WPW10324262 (bake ignitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, Maryland 21113
Dustin F.
Job Details:
11/21/2022
"CX Complaint: Filter Door BrokeInspected Unit, confirmed Broken Filter Cover photo in quick pics. attempted to inspect filter head, when removing filter, filterhead ruptured and sprayed water through the kitchen. Got CX to turn off water main while i attempted to control the water. Shutoff valve behind unit failed to turn off water. After main turned off, i reseated filter, turned main on and tested for leaks. no leaks present, CX turned off water main and left off while he left for work, advised cx to get plummer. i cleaned up water in area with shopvac and 1 towel. CX rushed me out of house, said 'he was late for work and had to go' ORdering PArts for repair.; ordrng 1 Look (Look) and 1 W11346623 (Filter head) and 1 WP67006331 (Filter Lid) and 1 W11524655 (Valve)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Chesapeake, Virginia 23322
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not completing cycles. checked unit, come to find defective lower harness, splice connection at drain pump, claibrated and tested, unit shaking excessively. come to find side to side play in shaft, ordering gearcase, clutch, motor, and belt to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dover, Delaware 19904
Andrew W.
Job Details:
11/21/2022
"Cx complaint is unit not baking or broiling. tested and verified complaint. burners are all working correctly in testing. bake clicks to ignite but does not ignite. broil there is no click for igniting at all. checked connections and dsi board. unit is not getting enough voltage from dsi board to ignite. ordering control, dsi, and broil ignitor just in case. cannot reschedule due to cx having to leave for an appt.; ordrng 1 W11162730 (module-spk) and 1 W11159621 (control) and 1 WPW10333842 (igntr-oven)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, Maryland 21076
Eric W.
Job Details:
11/21/2022
got to unit found dent in fridge door cx complaint was refrige waterline leak couldnt find complaint all we seen was dent in door home hasnt been sold yet; ordrng 1 W11223753 (logo) and 1 W10912075 (door right frige)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Glen Burnie, Maryland 21061
Eric W.
Job Details:
11/21/2022
cx complant of sparking in lunit and no toe kick the toe kick was not there yet looked into sparking found the power wire to garbage disposal is niext to diswasher and the door hindge is hitting it causing it to spark told cx she will need electrican to fix wire and call when toe kick is in; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waynesboro, Virginia 22980
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Mineral, Virginia 23117
Jerod R.
Job Details:
11/21/2022
"tested unit advised customer that unit will have some burn off, pre heated unit found unit did not smoke"
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Washington, District of Columbia 20003
Shawn D.
Job Details:
11/21/2022
read last techs notes bulkhead doesnt have oil in. took unit aprt to find line from bottom of drier goes to condenser its broken this is where all the oil is coming from snapped pic. called techline spoke to adrian unit is not repaiable in the field
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sandy Hook, Virginia 23153
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is cycling and has no codes present
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Prince Frederick, Maryland 20678
Shane B.
Job Details:
11/21/2022
"cx complaint is the unit filling with hot water on a cold cycle, not filling with enough water and being loud. checked for codes and found F0E7 load in during clean cycle. cleared code, ran service cycle. i found the hot water supply is hooked up to the cold water valve. no strange noises during cycle. basket spins freely by hand. i swapped the supply lines so cold supply is hooked up to cold valve. calibrated unit. heard no starange noises. unit is workign as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, Maryland 20637
Shane B.
Job Details:
11/21/2022
installed ordered module. all lights in unit are now working. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, Maryland 20637
Shane B.
Job Details:
11/21/2022
installed ordered module. all lights in unit are now working. unit is working as designed.