We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Baltimore, MD 21209
Justin S.
Job Details: 06/08/2022
cx showed me the lights are out in the freezer. Technical Service Pointer #: W11606409 deals with this issue. installed bypass so cx could use the lights in the freezer until the lights arrive.; ordrng 12 W11484836 (modules)s
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EWH3
Near Falls Church, VA 22046
Lloyd B.
Job Details: 06/08/2022
Cx complained the unit leaked. Ran the unit for 20 min and there was no leak. Saw where there might have been a leak but could not duplicate. Cx will run with the bottom plate off and monitor. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Taneytown, MD 21787
Brian R.
Job Details: 06/08/2022
cx complaint is with a bad water leak after changing the filter. checked unit to find issue with gasket on filter and out of grove. fixed and adjusted gaskets and reinstalled new filter. got maybe 15 cups of water out of door and no drips seen. unit now checks. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Baltimore, MD 21209
Justin S.
Job Details: 06/08/2022
cx showed me the lights are out in the freezer. Technical Service Pointer #: W11606409 deals with this issue. installed bypass so cx could use the lights in the freezer until the lights arrive.; ordrng 12 W11484836 (modules)s
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EWH3
Near Falls Church, VA 22046
Lloyd B.
Job Details: 06/08/2022
Cx complained the unit leaked. Ran the unit for 20 min and there was no leak. Saw where there might have been a leak but could not duplicate. Cx will run with the bottom plate off and monitor. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Westminster, MD 21157
Brian R.
Job Details: 06/08/2022
before starting work everything was checked over. found cabinet damage and showed cx before work was done and pictured as well. it was damaged during install and chipped piece was just set in place and came out when unit pulled. replaced heater and now unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ISC23CNEXY02
Near Silver Spring, MD 20906
Ricardo S.
Job Details: 06/08/2022
"unti not dispensing ice, cks freezer wires harness cks ok, motor receives 120vac, the motor is full of ice inside, order auger motor; ordrng 1 WP2323603 (motor)"
We serviced a
MAYTAG DRYER
Model MEDC300BWO
Near Richmond, VA 23222
Chris B.
Job Details: 06/08/2022
cx complaint unit will not power on inspecetd unit confiremd cx complaint found open thermal fuse ordering thermal fuse terminal block and wires look as desighned; ordrng 1 WP3392519 (fuse)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Westminster, MD 21157
Brian R.
Job Details: 06/08/2022
before starting work everything was checked over. found cabinet damage and showed cx before work was done and pictured as well. it was damaged during install and chipped piece was just set in place and came out when unit pulled. replaced heater and now unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ISC23CNEXY02
Near Silver Spring, MD 20906
Ricardo S.
Job Details: 06/08/2022
"unti not dispensing ice, cks freezer wires harness cks ok, motor receives 120vac, the motor is full of ice inside, order auger motor; ordrng 1 WP2323603 (motor)"
We serviced a
MAYTAG DRYER
Model MEDC300BWO
Near Richmond, VA 23222
Chris B.
Job Details: 06/08/2022
cx complaint unit will not power on inspecetd unit confiremd cx complaint found open thermal fuse ordering thermal fuse terminal block and wires look as desighned; ordrng 1 WP3392519 (fuse)
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Seaford, DE 19973
Michael E.
Job Details: 06/08/2022
Replaced terminal block cover as per previous diagnosis. Could not test unit due to power cord not having been replaced yet. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Solomons, MD 20688
Robert A.
Job Details: 06/08/2022
"Cx complaint that the unit is building heavy ice on the RC back wall. I inspected the unit to confirm the complaint. When I arrived the unit was off and all ice was removed. I checked the drain hose to see if it was clogged and it was not. I ran test 1,2,3 & 7. The themistors and fans were good. I changed the defrost cycle to basic (2) for an 8 hour timer. The unit will need a new dispenser control, main control and an evap fan w/harness to resolve the issue. The cx paid for the service call fee by CC.; ordrng 1 W10843055 (main control 229.81) and 1 W11089931 (dispenser control 195.68) and 1 W11033168 (evap fan 61.90)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reedville, VA 22539
Gill G.
Job Details: 06/08/2022
cx complaint: unit is making noises. found belt guard had fallen off. reinstalled belt guard. found coins rolling around in wash plate groove. removed coins. extended feet to max clearance. tested by running diagnostic cycle. found unit making only normal operating sounds.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Seaford, DE 19973
Michael E.
Job Details: 06/08/2022
Replaced terminal block cover as per previous diagnosis. Could not test unit due to power cord not having been replaced yet. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Solomons, MD 20688
Robert A.
Job Details: 06/08/2022
"Cx complaint that the unit is building heavy ice on the RC back wall. I inspected the unit to confirm the complaint. When I arrived the unit was off and all ice was removed. I checked the drain hose to see if it was clogged and it was not. I ran test 1,2,3 & 7. The themistors and fans were good. I changed the defrost cycle to basic (2) for an 8 hour timer. The unit will need a new dispenser control, main control and an evap fan w/harness to resolve the issue. The cx paid for the service call fee by CC.; ordrng 1 W10843055 (main control 229.81) and 1 W11089931 (dispenser control 195.68) and 1 W11033168 (evap fan 61.90)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reedville, VA 22539
Gill G.
Job Details: 06/08/2022
cx complaint: unit is making noises. found belt guard had fallen off. reinstalled belt guard. found coins rolling around in wash plate groove. removed coins. extended feet to max clearance. tested by running diagnostic cycle. found unit making only normal operating sounds.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Dyke, VA 22935
Eric F.
Job Details: 06/08/2022
"Confirmed cx complaint unit not advancing cycles. Found timer not advancing cycles. Replaced with pre-id'd part, tested unit, unit working as designed. If cx calls back in pleasr pre id WP3387134 thermostat and WP3977767 thermostat for return visit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Owings Mills, MD 21117
Brian R.
Job Details: 06/08/2022
"cx complaint is no ice. said after last trip unit was making great ice and no just quit. temps in range. tried to jump icemaker and moter would only pulse back and forth maybe 1-2 teeth if that but motor would not turn, unit will not take jump and run. water is good out. unit will need ice maker replaced and tested again. bar goes up and down fine and was down and mold empty when checked. shut unit down a bit to reset to see what that does while waiting on part. as soon as approval goes through and part is in officed will schedule.; ordrng 1 W10884390 (Ice maker)"
We serviced a
WHIRLPOOL OVEN
Model GR563LXSS1
Near Glen Allen, VA 23059
Joseph D.
Job Details: 06/08/2022
"ganu_mba@yahoo.comfron burners both out, must replace when available.; ordrng 1 WP9762851 (burner) and 1 WP9762851 (burner 2)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Dyke, VA 22935
Eric F.
Job Details: 06/08/2022
"Confirmed cx complaint unit not advancing cycles. Found timer not advancing cycles. Replaced with pre-id'd part, tested unit, unit working as designed. If cx calls back in pleasr pre id WP3387134 thermostat and WP3977767 thermostat for return visit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Owings Mills, MD 21117
Brian R.
Job Details: 06/08/2022
"cx complaint is no ice. said after last trip unit was making great ice and no just quit. temps in range. tried to jump icemaker and moter would only pulse back and forth maybe 1-2 teeth if that but motor would not turn, unit will not take jump and run. water is good out. unit will need ice maker replaced and tested again. bar goes up and down fine and was down and mold empty when checked. shut unit down a bit to reset to see what that does while waiting on part. as soon as approval goes through and part is in officed will schedule.; ordrng 1 W10884390 (Ice maker)"
We serviced a
WHIRLPOOL OVEN
Model GR563LXSS1
Near Glen Allen, VA 23059
Joseph D.
Job Details: 06/08/2022
"ganu_mba@yahoo.comfron burners both out, must replace when available.; ordrng 1 WP9762851 (burner) and 1 WP9762851 (burner 2)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Culpeper, VA 22701
Eric F.
Job Details: 06/08/2022
"Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES1
Near Woodbridge, VA 22192
Tanner B.
Job Details: 06/08/2022
"1 W11122560 control IF CX CALLS BACK order control ... cx concern the unit tempo is off .. found 240vac to unit , bake/ broil elements good. temp sensor reading1.08kohms.. control not sending dcv to tempo sensor to cycle correctly.. unit needs new control . cx sending invoice to home wty. cx paid svc call fee."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Richmond, VA 23233
Joseph D.
Job Details: 06/08/2022
found unit with failed wash motor. must replace to enable operation.; ordrng 1 W11085683 (pump&motor)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Culpeper, VA 22701
Eric F.
Job Details: 06/08/2022
"Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES1
Near Woodbridge, VA 22192
Tanner B.
Job Details: 06/08/2022
"1 W11122560 control IF CX CALLS BACK order control ... cx concern the unit tempo is off .. found 240vac to unit , bake/ broil elements good. temp sensor reading1.08kohms.. control not sending dcv to tempo sensor to cycle correctly.. unit needs new control . cx sending invoice to home wty. cx paid svc call fee."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Richmond, VA 23233
Joseph D.
Job Details: 06/08/2022
found unit with failed wash motor. must replace to enable operation.; ordrng 1 W11085683 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEMOO
Near Washington, NC 27889
Ronnie B.
Job Details: 06/08/2022
"removed and repaced fc ice maker and fill tube, ice chute/door and ice bin. tested unit completed harvset and filled, unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Gambrills, MD 21054
Kevin P.
Job Details: 06/08/2022
"cx complaint screaching noise as unit tumbles, installed new idler pulley assembly from van stock, re-ordering to replenish van stock. collecyed 208.36 total by cc. job complete; ordrng 1 W10837240 (idler pulley), used 1 W10837240 (idler pulley) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Germantown, MD 20874
Julian H.
Job Details: 06/08/2022
CX complaint about unit making sound not making ice when unit is turned on leaking under drawers lights going out found an issue with defrost building up frost around fans on both compartments deli drawers had water standing pan is bowed failing to drain Fc light is out need parts to fix defrost issues and cooling problems as well lights; ordrng 1 W10864518 (adapter) and 1 W11457241 (drip pan kit) and 1 W10695459 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEMOO
Near Washington, NC 27889
Ronnie B.
Job Details: 06/08/2022
"removed and repaced fc ice maker and fill tube, ice chute/door and ice bin. tested unit completed harvset and filled, unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Gambrills, MD 21054
Kevin P.
Job Details: 06/08/2022
"cx complaint screaching noise as unit tumbles, installed new idler pulley assembly from van stock, re-ordering to replenish van stock. collecyed 208.36 total by cc. job complete; ordrng 1 W10837240 (idler pulley), used 1 W10837240 (idler pulley) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Germantown, MD 20874
Julian H.
Job Details: 06/08/2022
CX complaint about unit making sound not making ice when unit is turned on leaking under drawers lights going out found an issue with defrost building up frost around fans on both compartments deli drawers had water standing pan is bowed failing to drain Fc light is out need parts to fix defrost issues and cooling problems as well lights; ordrng 1 W10864518 (adapter) and 1 W11457241 (drip pan kit) and 1 W10695459 (module)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/08/2022
"rang door bell twice with no answer. called office, they called cx with no anser. waited till 2:10pm. left thank you card at door."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Odenton, MD 21113
Kevin P.
Job Details: 06/08/2022
"installed parts, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Richmond, VA 23235
John P.
Job Details: 06/08/2022
Tested unit was unable to duplicate leak called techline talked to Leon stated to replace water valve. Order valve.Leon7733837662; ordrng 1 W11220230 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/08/2022
"rang door bell twice with no answer. called office, they called cx with no anser. waited till 2:10pm. left thank you card at door."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Odenton, MD 21113
Kevin P.
Job Details: 06/08/2022
"installed parts, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Richmond, VA 23235
John P.
Job Details: 06/08/2022
Tested unit was unable to duplicate leak called techline talked to Leon stated to replace water valve. Order valve.Leon7733837662; ordrng 1 W11220230 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Camp Hill, PA 17011
Andrew S.
Job Details: 06/08/2022
"Cx complaint is that the unit is not making much ice. Upon arrival I found that the unit made about 2-3 trays worth of ice overnight. I referenced SP W11560805c and found that the ice cup was filled with ice. I am ordering the ice maker, fill tube and valve. Please contact cx when the parts are available to schedule a return visit.; ordrng 1 W11455232 (Ice maker) and 1 W11395429 (Fill Tube) and 1 W11455388 (Valve)"
We serviced a
JENN-AIR RANGE
Model JDS1750FS1
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/08/2022
"cx complaint unevenn flames, achecked unit found flames uneven on rf burner, filed flame spreader to allow better airflow, adjusted flames, also found rack stuck, freed up rack, tested all functions, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Richmond, VA 23235
John P.
Job Details: 06/08/2022
CX complaint unit not working check unit found bad UI replaced UI tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Camp Hill, PA 17011
Andrew S.
Job Details: 06/08/2022
"Cx complaint is that the unit is not making much ice. Upon arrival I found that the unit made about 2-3 trays worth of ice overnight. I referenced SP W11560805c and found that the ice cup was filled with ice. I am ordering the ice maker, fill tube and valve. Please contact cx when the parts are available to schedule a return visit.; ordrng 1 W11455232 (Ice maker) and 1 W11395429 (Fill Tube) and 1 W11455388 (Valve)"
We serviced a
JENN-AIR RANGE
Model JDS1750FS1
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/08/2022
"cx complaint unevenn flames, achecked unit found flames uneven on rf burner, filed flame spreader to allow better airflow, adjusted flames, also found rack stuck, freed up rack, tested all functions, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Richmond, VA 23235
John P.
Job Details: 06/08/2022
CX complaint unit not working check unit found bad UI replaced UI tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FSBL00
Near Hershey, PA 17033
Fred G.
Job Details: 06/08/2022
"cx complaint after new ice maker was installed, ice never was produced. inspected unit and found 108.1vac to ice maker. closed optic lid and tried voltage again and still did not get 120 volts. called TL (SR7733835558) found the optic control board was bad. ordering 1 (W10757851). scheduled cx for 6/14/22.; ordrng 1 W10757851 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Great Mills, MD 20634
Robert A.
Job Details: 06/08/2022
"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found both areas are room temp, the evap and condensor fans are running fine. The compressor is warm and seems to be running. I restarted with a new start device from VS, the compressor made a loud rattle for 5 seconds then stopped. There is residue of a leak to the right of the compressor. I consulted with SD and was advised to order a compressor, drier, evap and R600 nitro. I'm ordering the parts for the return visit.; ordrng 1 W11574734 (compressor) and 1 W11578027 (evap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Richmond, VA 23237
John P.
Job Details: 06/08/2022
Replaced lower spray arm tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FSBL00
Near Hershey, PA 17033
Fred G.
Job Details: 06/08/2022
"cx complaint after new ice maker was installed, ice never was produced. inspected unit and found 108.1vac to ice maker. closed optic lid and tried voltage again and still did not get 120 volts. called TL (SR7733835558) found the optic control board was bad. ordering 1 (W10757851). scheduled cx for 6/14/22.; ordrng 1 W10757851 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Great Mills, MD 20634
Robert A.
Job Details: 06/08/2022
"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found both areas are room temp, the evap and condensor fans are running fine. The compressor is warm and seems to be running. I restarted with a new start device from VS, the compressor made a loud rattle for 5 seconds then stopped. There is residue of a leak to the right of the compressor. I consulted with SD and was advised to order a compressor, drier, evap and R600 nitro. I'm ordering the parts for the return visit.; ordrng 1 W11574734 (compressor) and 1 W11578027 (evap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Richmond, VA 23237
John P.
Job Details: 06/08/2022
Replaced lower spray arm tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Lovettsville, VA 20180
Ezra M.
Job Details: 06/08/2022
"errors. unit storing f10e4 and e5, tested unit, is leaking from sump. ordering pump and motor assy.; ordrng 1 W11460945 (pump&motor assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Baltimore, MD 21210
Justin S.
Job Details: 06/08/2022
the cx says the unit just stopped cooling one day. found the unit is still maing ice but the refrigerator is warming up. refrigerator evaporator has a lot of built up frost on it. right refrigerator door gasket is leaking air. test 57 activates the evaporator fan. test 90 the rc element is heating. the cx is going to defrost the unit and we just need to replace the door gasket.; ordrng 1 W10917313 (door gasket(161.28))
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chester, VA 23831
John P.
Job Details: 06/08/2022
Installed belt actuator suspension calibrated tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Lovettsville, VA 20180
Ezra M.
Job Details: 06/08/2022
"errors. unit storing f10e4 and e5, tested unit, is leaking from sump. ordering pump and motor assy.; ordrng 1 W11460945 (pump&motor assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Baltimore, MD 21210
Justin S.
Job Details: 06/08/2022
the cx says the unit just stopped cooling one day. found the unit is still maing ice but the refrigerator is warming up. refrigerator evaporator has a lot of built up frost on it. right refrigerator door gasket is leaking air. test 57 activates the evaporator fan. test 90 the rc element is heating. the cx is going to defrost the unit and we just need to replace the door gasket.; ordrng 1 W10917313 (door gasket(161.28))
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chester, VA 23831
John P.
Job Details: 06/08/2022
Installed belt actuator suspension calibrated tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Conestoga, PA 17516
Justin L.
Job Details: 06/08/2022
as per previoous visit was able to access unit and replace part. tested unit and unit now checks good no further work needed
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REM00
Near Sterling, VA 20165
Richard B.
Job Details: 06/08/2022
"CX complant, Fridge gasket torn and control dosent respond. Inspected unit and found control panel dosent respond to the touch, And door gasket on right fdoor needs replacing due to deteroration. as well as left door gasket. RB; ordrng 1 W10830046 (door gasket 179.36) and 1 WPW10116216 (control 225.31)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Glenn Dale, MD 20769
Alexander D.
Job Details: 06/08/2022
"cx complaint unit not cooling properly again. inspected unit and verified complaint. found evap overfrosted again. ohmed out thermistor at control and its reading 10.4k ohms while encased in frost, should be closer to 20k. can see control was ordered once but notes dont say if it was installed. ordering thermistor, also ordering control and ui in case theres a communication issue since we already replaced thermistor twice. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11203289 (ui) and 1 WPW10384183 (thermistor) and 1 \'W11546690 (control box)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Conestoga, PA 17516
Justin L.
Job Details: 06/08/2022
as per previoous visit was able to access unit and replace part. tested unit and unit now checks good no further work needed
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REM00
Near Sterling, VA 20165
Richard B.
Job Details: 06/08/2022
"CX complant, Fridge gasket torn and control dosent respond. Inspected unit and found control panel dosent respond to the touch, And door gasket on right fdoor needs replacing due to deteroration. as well as left door gasket. RB; ordrng 1 W10830046 (door gasket 179.36) and 1 WPW10116216 (control 225.31)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Glenn Dale, MD 20769
Alexander D.
Job Details: 06/08/2022
"cx complaint unit not cooling properly again. inspected unit and verified complaint. found evap overfrosted again. ohmed out thermistor at control and its reading 10.4k ohms while encased in frost, should be closer to 20k. can see control was ordered once but notes dont say if it was installed. ordering thermistor, also ordering control and ui in case theres a communication issue since we already replaced thermistor twice. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11203289 (ui) and 1 WPW10384183 (thermistor) and 1 \'W11546690 (control box)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near New Market, MD 21774
Ricky E.
Job Details: 06/08/2022
"customer stated that the uit was giving an error of9-1 and not draining.. verified issue and fnd error code stored. removed error and tested the pump and fnd that the pump is seized... the unit will need the drain pump. also the pump still tried to run once shut down on the board, no water is in the unit.. will have the control at next service as well...; ordrng 1 w11396717 (drain pump)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manassas, VA 20112
Tanner B.
Job Details: 06/08/2022
"Arr at cx and replaced main control unit.. once replaced i entered diag and ran recalibration mode.. / checked for errors . no errors. i then ran diag mode. unit is working as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Vienna, VA 22180
Jason A.
Job Details: 06/08/2022
CX complaint FRIGE warm temps / no ice / fan noise / water leaked to basement. Found RC evap is clear. FC evap is iced up. Cleared ice from evap cover. Partial frost pattern indicating freon leak. Pulled out unit & found rust spot directly below compressor. Drain extension assym right angle was installed from the factory so it allows water do drip over the compressor & rust the base & water leaks constantly. Tube is clogged. Cleared clog & clocked right angle exit so it will discharge water over pan. Nitrogen test requires extra couplers. 3CountSealSyst > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 6 W10913906 (coupler)s and 1 W10865322 (evaporator RC evap) and 1 W11025999 (compressor kit incl drier) and 1 W10865728 (condenser)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near New Market, MD 21774
Ricky E.
Job Details: 06/08/2022
"customer stated that the uit was giving an error of9-1 and not draining.. verified issue and fnd error code stored. removed error and tested the pump and fnd that the pump is seized... the unit will need the drain pump. also the pump still tried to run once shut down on the board, no water is in the unit.. will have the control at next service as well...; ordrng 1 w11396717 (drain pump)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manassas, VA 20112
Tanner B.
Job Details: 06/08/2022
"Arr at cx and replaced main control unit.. once replaced i entered diag and ran recalibration mode.. / checked for errors . no errors. i then ran diag mode. unit is working as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Vienna, VA 22180
Jason A.
Job Details: 06/08/2022
CX complaint FRIGE warm temps / no ice / fan noise / water leaked to basement. Found RC evap is clear. FC evap is iced up. Cleared ice from evap cover. Partial frost pattern indicating freon leak. Pulled out unit & found rust spot directly below compressor. Drain extension assym right angle was installed from the factory so it allows water do drip over the compressor & rust the base & water leaks constantly. Tube is clogged. Cleared clog & clocked right angle exit so it will discharge water over pan. Nitrogen test requires extra couplers. 3CountSealSyst > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 6 W10913906 (coupler)s and 1 W10865322 (evaporator RC evap) and 1 W11025999 (compressor kit incl drier) and 1 W10865728 (condenser)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Frederick, MD 21701
Ricky E.
Job Details: 06/08/2022
customer stated that the unit was making a noise.. verified issue and fnd that the units vent seal not installed correctly when manufactured.. need parts...; ordrng 1 w11596046 (spill guard seal)
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Hampton, VA 23666
Jason T.
Job Details: 06/08/2022
"Cx complaint, water leaks from the bottom of the tub,found drain hose and drain pump leaks from the seal. Installed pre-i'd drain pump, also used drain hose from truck stock. Ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W11244231 (Drain Hose), used 1 W11244231 (Drain Hose) from stock"
We serviced a
JENNAIR COOKTOP
Model JED8230ADB
Near North Potomac, MD 20878
Julian H.
Job Details: 06/08/2022
7733836045CX complaint about fan not turning on did a continuity test on switch and working fine called TL found that relay is not getting proper power fluctuating got readings to ground L1 88vac L2 145vac N25vac Cx has to hire an electrician to fix this
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Frederick, MD 21701
Ricky E.
Job Details: 06/08/2022
customer stated that the unit was making a noise.. verified issue and fnd that the units vent seal not installed correctly when manufactured.. need parts...; ordrng 1 w11596046 (spill guard seal)
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Hampton, VA 23666
Jason T.
Job Details: 06/08/2022
"Cx complaint, water leaks from the bottom of the tub,found drain hose and drain pump leaks from the seal. Installed pre-i'd drain pump, also used drain hose from truck stock. Ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W11244231 (Drain Hose), used 1 W11244231 (Drain Hose) from stock"
We serviced a
JENNAIR COOKTOP
Model JED8230ADB
Near North Potomac, MD 20878
Julian H.
Job Details: 06/08/2022
7733836045CX complaint about fan not turning on did a continuity test on switch and working fine called TL found that relay is not getting proper power fluctuating got readings to ground L1 88vac L2 145vac N25vac Cx has to hire an electrician to fix this
We serviced a
WHIRLPOOL RANGE
Model KMHS120ESS10
Near Sykesville, MD 21784
Justin S.
Job Details: 06/08/2022
replaced the parts and tested. the unit is now heating and illuminating good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Norfolk, VA 23508
Jason T.
Job Details: 06/08/2022
"Installed parts to complete the repair, verified all unit functions for proper operation, working as designed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Fairfax, VA 22033
Robert W.
Job Details: 06/08/2022
CX Complaint is the unit isnt dryering properly. Inspected unit and found unit is getting good power unit is heating but air flow isnt very strong removed vent assembly and found lint backed up removed and tested air flow is great and unit is venting properly.
We serviced a
WHIRLPOOL RANGE
Model KMHS120ESS10
Near Sykesville, MD 21784
Justin S.
Job Details: 06/08/2022
replaced the parts and tested. the unit is now heating and illuminating good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Norfolk, VA 23508
Jason T.
Job Details: 06/08/2022
"Installed parts to complete the repair, verified all unit functions for proper operation, working as designed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Fairfax, VA 22033
Robert W.
Job Details: 06/08/2022
CX Complaint is the unit isnt dryering properly. Inspected unit and found unit is getting good power unit is heating but air flow isnt very strong removed vent assembly and found lint backed up removed and tested air flow is great and unit is venting properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hanover, PA 17331
Sal R.
Job Details: 06/08/2022
CX complaint is that the tuni would not opperate. I found a F8E4 error code. I found water is getting into the float tray due to a leak at the Heating element. Per Technical Service Pointer #: W11540964 I am ordering 1 element (W11537778). I ahve informed CX to not use unit hntil repairs have been made. Please ahve someone form the office callt o set a return date.; ordrng 1 W11537778 (Heating element 100 @ tribs)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Norfolk, VA 23502
Jason T.
Job Details: 06/08/2022
"Cx complaint, not cleaning the dishes, loud noises during wash cycle, tested all circuits, found 120 vac harness connection loose at the sump pump motor. Repaired the loose connection, verified 120 vac at the motor, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Silver Spring, MD 20906
Israel R.
Job Details: 06/08/2022
Customer complaint unit is not drying with in the 60 min and the unit needs to run a second 60 to dry the unit. I found the unit is heating is reaching 256 degrees and low 118. I notice the unit has a long exhaust the pipe has atleast 4 elbows. The exhaust vent is too long for the unit. The unit is heating and thumbling. I adviced the customer to clean the vent or to rearraged the vent to make it shorter. The control panel was really loose. The clip was off. I was able to find it and reseated the control panel. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hanover, PA 17331
Sal R.
Job Details: 06/08/2022
CX complaint is that the tuni would not opperate. I found a F8E4 error code. I found water is getting into the float tray due to a leak at the Heating element. Per Technical Service Pointer #: W11540964 I am ordering 1 element (W11537778). I ahve informed CX to not use unit hntil repairs have been made. Please ahve someone form the office callt o set a return date.; ordrng 1 W11537778 (Heating element 100 @ tribs)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Norfolk, VA 23502
Jason T.
Job Details: 06/08/2022
"Cx complaint, not cleaning the dishes, loud noises during wash cycle, tested all circuits, found 120 vac harness connection loose at the sump pump motor. Repaired the loose connection, verified 120 vac at the motor, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Silver Spring, MD 20906
Israel R.
Job Details: 06/08/2022
Customer complaint unit is not drying with in the 60 min and the unit needs to run a second 60 to dry the unit. I found the unit is heating is reaching 256 degrees and low 118. I notice the unit has a long exhaust the pipe has atleast 4 elbows. The exhaust vent is too long for the unit. The unit is heating and thumbling. I adviced the customer to clean the vent or to rearraged the vent to make it shorter. The control panel was really loose. The clip was off. I was able to find it and reseated the control panel. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGSS14
Near Wrightsville, PA 17368
Bernard M.
Job Details: 06/08/2022
Cx complaint unit leaks. Inspected unit and found it leaks at the connector underneath freezer door. When dispensing water water dripos out from both ends of connector. Cx says he'll purchase his own connector and repair. Found no other leaks around valves or tubes while dispensing. Cx paid 120 service fee
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23502
Jason T.
Job Details: 06/08/2022
"Installed parts to complete the repair, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Vienna, VA 22182
Jason A.
Job Details: 06/08/2022
CX complaint DRYER trips breaker & whistling noise. Noise not constant.Measured L1 & L2 122 VAC no shorts to GRND 245 VAC total. Voltages drop slightly under load. Measured current L1 24.5A L2 22.3A under load. Drops slightly when htr cycles off. Applied drag to drum & with htr running breaker doesnt trip. Noise not constant. Checked vent run only about 4-ft & exit no restrictions. Called techline 7733836062. CX will get breaker replaced > JJ; ordrng 1 279827 (motor) and 1 WP694089 (wheel blower) and 1 WP8577274 (thermistor) and 1 W10900067 (thermal cutoff) and 1 WP3977767 (hi limit)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGSS14
Near Wrightsville, PA 17368
Bernard M.
Job Details: 06/08/2022
Cx complaint unit leaks. Inspected unit and found it leaks at the connector underneath freezer door. When dispensing water water dripos out from both ends of connector. Cx says he'll purchase his own connector and repair. Found no other leaks around valves or tubes while dispensing. Cx paid 120 service fee
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23502
Jason T.
Job Details: 06/08/2022
"Installed parts to complete the repair, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Vienna, VA 22182
Jason A.
Job Details: 06/08/2022
CX complaint DRYER trips breaker & whistling noise. Noise not constant.Measured L1 & L2 122 VAC no shorts to GRND 245 VAC total. Voltages drop slightly under load. Measured current L1 24.5A L2 22.3A under load. Drops slightly when htr cycles off. Applied drag to drum & with htr running breaker doesnt trip. Noise not constant. Checked vent run only about 4-ft & exit no restrictions. Called techline 7733836062. CX will get breaker replaced > JJ; ordrng 1 279827 (motor) and 1 WP694089 (wheel blower) and 1 WP8577274 (thermistor) and 1 W10900067 (thermal cutoff) and 1 WP3977767 (hi limit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details: 06/08/2022
"cx new complaint the unit stopped cooling 4 days after service call. found compressor not running. found OL start device. replaced start device w capacitor. unit started to cool. replaced icemaker. advised cx give unit entire day to reach proper temps. if cx calls back MANDATORY ss work.; used 1 w10189190 (start device), and 1 wpw10350564 (capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hampton, VA 23666
Jason T.
Job Details: 06/08/2022
"Cx complaint, will not finish a wash cycle, error code F7-E5 shifter fault, found actuator offset from the cam hub, pics on SD. Installed pre-i'd actuator, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Woodlawn, MD 21207
Shane M.
Job Details: 06/08/2022
"unit is OOW. called cx, cx didnt want to pay. moving on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details: 06/08/2022
"cx new complaint the unit stopped cooling 4 days after service call. found compressor not running. found OL start device. replaced start device w capacitor. unit started to cool. replaced icemaker. advised cx give unit entire day to reach proper temps. if cx calls back MANDATORY ss work.; used 1 w10189190 (start device), and 1 wpw10350564 (capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hampton, VA 23666
Jason T.
Job Details: 06/08/2022
"Cx complaint, will not finish a wash cycle, error code F7-E5 shifter fault, found actuator offset from the cam hub, pics on SD. Installed pre-i'd actuator, ran factory diagnostic test to calibrate and verify unit operation...working as designed."