We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Winchester, VA 22603
Daniel J.
Job Details:
10/17/2023
washer adding water checked errors none stored removed console found line in pressure hose blocking triac on control pushed lione back in made sure pressure hose wasnt blocked tested on dulicate med water level seemed higher replaced control calibrated unit and ran diag
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
10/17/2023
"cx complaint unit freezing food in rc, checked temps, rc at 34 degrees, fc at 2 degrees, come to find open rc thermistor, replaced diffuser, tested, unit working as designed. advised cx to monitor unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Middletown, VA 22645
Daniel J.
Job Details:
10/17/2023
dishes not being cleaned during cycle unit was out of cabinet on arrival ran diag filled with water voltage to wash motor no movement of water in tun found f4 e3 error for wash motor not running ordering sump and control; ordrng 1 W11637581 (control) and 1 W11613479 (W11613479)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Silver Spring, MD 20904
Israel R.
Job Details:
10/17/2023
Custoemr complaint top self tis not staying on the holders and keeps falling and the gasket is on the Right door of the rc is not sealing correctly. I found the RC seal is defective needs to be replaced. I found the top shelf is has fail at the suport points and is not longet catching the holders and jumps the arm. Unit will need top shelf and rc gasket door. Call customer when part is available.; ordrng 1 W11284453 (shelf-glas) and 1 W10917313 (gasket-dor)
We serviced a
WHIRLPOOL DRYER
Model WGD6200SW0
Near Silver Spring, MD 20906
Israel R.
Job Details:
10/17/2023
Customer complaint unit is not heating. I tested the unit unit would heat for a first few drying cycles then it stopped i can see the ignitor turning on but not the valve no fire .took unit apart tested the coil .found coils out of range. installed new coild collected in full tested unit unit is going threw drying cycle .
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Purcellville, VA 20132
Ricky E.
Job Details:
10/17/2023
"drain line installed incorrectly and kinking... reinstalled line and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lewes, DE 19958
Michael E.
Job Details:
10/17/2023
CXcomplaint: drawers catching on shelf mounted on. Tested ad verified complaint. I found the defects in the pans. I documented this in pics. Unit in first 30 days. Ordering 2 pan-snack. Cannot reschedule due to only 4 left on system; ordrng 2 W11257202 (pan-snack)s
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Arlington, VA 22204
Christian C.
Job Details:
10/17/2023
Installed sump assembly. Tested unit no errors and no leaks.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Purcellville, VA 20132
Ricky E.
Job Details:
10/17/2023
"installed parts, unit cks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hampton, VA 23666
Justin W.
Job Details:
10/17/2023
replaced ice maker and rails. tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS08
Near Owings Mills, MD 21117
Brian R.
Job Details:
10/17/2023
cx complaint is ice smells and tasts bad. said hes changed the filter and still the same. water out sink is fine. no water out of unit just ice. units O-O-W and he knows. checked over unit. nit seems clean and not dirty or anything that smells. went over issues like old stale ice and ice absorbing and oders in unit and filter but hes replaced that. advised we can order a new ice maker and get rid of ice in bin and throw out first 2 batches and see how that does. cx wants to pay in full. part ordered and office will schedule.; ordrng 1 WPW10277450 (Ice Maker 164.61)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Wilmington, DE 19808
Taylor F.
Job Details:
10/17/2023
Replaced timer from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NHZS0
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
10/17/2023
"Replaced the thermistor, sensor and recirc pump as per previous diagnosis. Called office to have CX refunded for grid cutter that was not used. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
10/17/2023
cx complaint unit is not making ice or dispensing water. inspected unit and conifmred no water coming out. i found filter is stuck. i got filter out and installed new one cx had and tested and we have good water flow now. i removed filter and comes out good now not sure why it was stuck filter head may be needed in future and cx said she is keeping her warrenty she like us. i then flushed water system and cycled ice maker and it filled with water fine. unit is good to go
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRB01
Near Waldorf, MD 20603
Shane B.
Job Details:
10/17/2023
installed control board and programmed it. let unit run on recomended temps. after 10min of having power on the compressor still had not turned on. i called techline and they had me check thermitor readings at the control board. FC thermistor is OL. checked reading at thermistor and got 10.9k ohms. techline said that reading is correct but if info is not reaching the board the unit has a wiring issue. unit can not be repaired. called office and they are issuing refund for 171.59.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near ,
Brian R.
Job Details:
10/17/2023
cx complaint is film is peeling off top trim piece on door again. she said she has extended warrenty on unit and believes its through whirlpool and will check. advised she will need to call and get correct ticket sent over. checked over unit and film is peeling of vent trim piece on door. rest of unit checks. she wil call unit in and get us info and part is ordered. when everything is good and part is in office will schedule.; ordrng 1 W11564642 (Trim Vent)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Gloucester, VA 23061
Lucas R.
Job Details:
10/17/2023
"cx complaint noisy operation, checked unit, no error codes, found back panel flexing causing hoses to bang against wall and panel, adjusted panel, added foam casket between panel and cabinet, secured hoses, tested drain and spin with load, unit working as designed.; ordrng 1 W11159728 (gasket LRVS), used 1 W11159728 (GASKET LRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Michael E.
Job Details:
10/17/2023
CX complaint: unit tripping breaker and this is becoming more frequent. Tested and verified complaint. I failed to duplicate while i had back cover off compressor compartment. No problem found on wiring harness. Ordering unit wire harness. Cannot reschedule due to only 3 left on system.; ordrng 1 W11293381 (harns-wire)
We serviced a
MAYTAG WASHER
Model MVW7230HC2
Near Point Harbor, NC 27964
Branden R.
Job Details:
10/17/2023
"came out to replace all parts on unit , disassembled and replaced both controls to unit . tested unit is now running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gaithersburg, MD 20877
Julian H.
Job Details:
10/17/2023
CX complaint about unit not starting cycles confirmed correct power from outlet 120vac unit powering on but lights are dim & not responding to comands removed console & found that encoder board was out of position not assembled correctly to console when buttons where pressed nothing happened installed encoder in proper position tested & unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Millsboro, DE 19966
Michael E.
Job Details:
10/17/2023
CX complaint: FC evap frosting up. Tested and verified complaint. CX had defrosted to evap with hair dryer to restore cooling. Control is now working. Evap fan and damper running well. No power to heater. Control is sending power but not getting power at heater. Checked wiring diagram and am seeing that the bimetal and splice is in this circuit. Ordering evap harness. CX paid for part by CC. No money owed on return visit.Within 30 days of previous repair.; ordrng 1 WPW10290745 (harns-wire)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Hanover, MD 21076
Alexander D.
Job Details:
10/17/2023
"cx said she tried unit a couple times since last visit and didnt notice any leaks. replaced vent and deflector. tested unit, no leaks at this time. unit is now working properly"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Parole, MD 21401
Davonte
Job Details:
10/17/2023
"cx complained water filter was stuck, tested unit and water filter came out fine. cx also complained that when setting water dispenser on auto fill, it fills more than what it is set to. replaced control kit and unit is now working as should."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Salisbury, MD 21804
Frederick R.
Job Details:
10/17/2023
Upon arrival CX said the unit has been working and making ice. Prior tech turned temp down in FC to -2. Took temps using thermo coupler device and got 34 in RC and -5 in FC(food temps). Took pressures and got 2psi on low side and 135 on high side. Spoke to robert at WPTL and he felt issue with FC ball of ice is 100% a defrost issue. Test 6 to check thermistor showed 3.74 ams so thermistor is good. The defrost is controlled by UI so he suggested replacing the UI. Explained to CX findings and he wants to continue. Ordering UI. 6 in stock. Reschedling CX for Mon 10/23/23. CX paid $287.34 for repair and is paid in full.; ordrng 1 W11330971 (User Interface)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Martinsburg, WV 25404
Ken M.
Job Details:
10/17/2023
"Customer complaint is that the unit stopped mid cycle with the lid locked. Unit plugged in and managed to get the door to unlock. Unit has standing water in it, but is not draining. Inspection of the drain pump found the connector no longer attached to the pump. Connector reattached to the drain pump and power restored. Unit is now draining properly. Ran a test cycle and unit is working properly."
We serviced a
MAYTAG WASHER
Model MHWE301YW00
Near Sharpsburg, MD 21782
Ken M.
Job Details:
10/17/2023
Bellow replaced and test cycle ran. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Essex, MD 21221
Emmanuel R.
Job Details:
10/17/2023
"Upon arrival I tried to pull DW out but whoever installed it put trim pieces on the sides so the Dw snags and wont come out. Advised customer if I force it it will break the trim, also the screw is not coming out, its stripped and not accessable. Customer is going to have a carpeneter come out and remove DW then call us back. Also noticed a small crack on the bottoms left trim that was already there, customer is aware."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hockessin, DE 19707
Taylor F.
Job Details:
10/17/2023
Cx complaint is unit had frost in the ceiling of the FC. Cx removed frost from FC and unit is wokring as designed. Inspected gasket and found the door sealing properly. Explained to the cx this was caused from the door not closing all the way at one time. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newport News, VA 23605
Justin W.
Job Details:
10/17/2023
"cx complaint unit not running correctly. checked unit to find error codes f7e1, f8e1, f2e1. found during testing gearcase making intermittent squeeling noise when going into spin. checked unit to find play in gear case. ordering parts needed to complete repair. found during cycle control and valves stopped responding properly. causing water to stop entering unit attempted to unplug and restart valves not working and control acting random.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11395618 (cap) and 1 W11481722 (actuator) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11551646 (spanner nut) and 1 W11556727 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Monkton, MD 21111
Neil H.
Job Details:
10/17/2023
cx explained the i/m wasn't working for a few days now it's working good and ice cream was soft cx moved it to down stairs freezer unit checked good
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near Glenn Dale, MD 20769
Leon
Job Details:
10/17/2023
Client complaint was front left burner did not work. Confirmed the issue saying that the switch was the problem replaced. The switch tested the unit burner worked as it should.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Columbia, MD 21046
Dustin F.
Job Details:
10/17/2023
"cx complaint: no ice being madeInspected unit, confirmed CX complaint. unit stopped making ice after first week. inspected harnass and confirmed no issues with harnass. ran test 44, confirmed Ice maker will not cycle. ran test 3 times still no change. replaced icemaker with pre id and tested unit, icemaker now cycles and fills via test 45. unit now works as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Greenbelt, MD 20770
Leon
Job Details:
10/17/2023
The complaint was unit was not filling with water or dispensing water Is confirmed the issue seeing that the filter housing was No good As soon as I took the filter out water started to dispense almost immediatelyClient said that filter was brand newWe didn't have another Filter To test but the unit was dispensing water and ice marker Was working as designedClient is receiving a refund to pay for the new part; ordrng 1 W10862461 (Filter housing)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Jessup, MD 20794
Alexander D.
Job Details:
10/17/2023
"cx complaint whole tub fell while washing a blanket. inspected unit and verified complaint. found back left suspension rod failed. basket, gearcase and hub all seem good. ordering suspension. call cx to schedule return visit once we have eta on part; ordrng 1 W11217817 (suspension)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Middle River, MD 21220
Emmanuel R.
Job Details:
10/17/2023
"Replaced belt and tested unit , unit is not working properly."
We serviced a
MAYTAG WASHER
Model MHWE200XW00
Near Rockville, MD 20853
Julian H.
Job Details:
10/17/2023
replaced bellow
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Clarksville, MD 21029
Dustin F.
Job Details:
10/17/2023
"cx complaint: she put veggies in top shelf below icemaker and some of them froze. Inspected unit, confirmed complaint. informed cx of the risks of putting veggies in the top shelf of unit in front of air baffle on tower CX agreed and understood. adjusted her food in fridge accordingly. unit working as intended."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Herndon, VA 20170
Richard B.
Job Details:
10/17/2023
CX complant. Washer out of balance. Inspected unit and found front of tub hitting front of cabinet. Adjusted front feet all the way up and adjusted back feet down so basket is balanced . Ran a drain and spin cycle and unit spins up good now. Job completed. RB
We serviced a
MAYTAG DRYER
Model MEDB850YG0
Near Ellicott City, MD 21042
Dustin F.
Job Details:
10/17/2023
"cx complaint: door wont shut right and grill catching and ripping clothes.Inspected unit, confirmed CX complaint. found door catch not seating right, tried adjusting but to no avail. Door catch has too much play and is loose. also found griil warped from heat and needs to be repalced. ordering door catch and grill. PRe id catch wasnt recieved, setting for use on return visit.; ordrng 1 W11117302 (grill)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Gloucester, VA 23061
Lucas R.
Job Details:
10/17/2023
"cx complaint unit not staring, checked unitfound f5e1, f5e4 latch codes, found open latch mechanism, possible issue with control due to latch failure.; ordrng 1 W11670519 (latch) and 1 W11626074 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near Powells Point, NC 27966
Branden R.
Job Details:
10/17/2023
cx complaint unit making noise checked unit and found back right suspension rod unseated causing unit to knock around. reseated and tested unit is now running as designed .
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Savage, MD 20763
Alexander D.
Job Details:
10/17/2023
"cx complaint unit not agitating. inspected unit and verified complaint. found actuator arm came out of splutch as mentioned in service pointer but theres no Scode to cover repair. cx said she has extended warranty thru home depot but said she will pay to get unit fixed now. tried calling tradecare but they said unit didnt qualify for getting auth to cover repair. replaced actuator from v/s. quoted cx 252.93, paid in full with check. ran calibration and autotest. unit is now working properly; ordrng 1 W10913953 (actuator AD v/s), used 1 W10913953 (ACTUATOR AD v/s) from stock"
We serviced a
MAYTAG WASHER
Model MVWB850YG1
Near Ellicott City, MD 21042
Dustin F.
Job Details:
10/17/2023
"cx complaint: unit keeps throwing UL codeInspected unit, confrimed cx complaint. checked rotor bolt and then checked suspension. unit needs new suspsension rods.; ordrng 1 W10440786 (suspension rod kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdt750sahv0
Near Elkridge, MD 21075
Alexander D.
Job Details:
10/17/2023
"cx complaint unit fills and drains but doesnt wash. inspected unit and verified complaint. f4e3 wash motor not running and f7e1 no heat errors stored. found wash motor getting 120v but not running. element is heating. unit will need sump asm. quoted 528.98, cx paid 139.00 service call and declined repair at this time. advised service call is good for 30days. if cx calls back to continue with repair, he will owe 389.98"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Virginia Beach, VA 23454
Carl A.
Job Details:
10/17/2023
"replaced both parts works as designed,found power comign to unit took out board ,advise cx they will need an certifited electrian as 121 on N to G ,and 121 ON L1 to G ,across L1 to N had 72 vac, from chais ground to L1 was 121,Nt chais 121 cx stated they will get it fixed as advise"
We serviced a
MAYTAG RANGE
Model MER8600DS0
Near Ephrata, PA 17522
Cody H.
Job Details:
10/17/2023
CX complains unit is not heating the whole way. cx states they heard a pop while cooking then unit only heats a little but not entirely. CX is without warranty but has agreed to service fee. Found unit bake element had failed and will need replaced. bake element is covered by entitlements. advised cx to not use oven until repair is complete. cx wishes to pay for labor once job is complete. cx paid service fee with check. will bring control with as pre i.d but at time of diagnosis unit will not need control just element. cx scheduled by tech in home. please collect for labor on return.; ordrng 1 W10779716 (elmnt-bake)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Elkridge, MD 21075
Alexander D.
Job Details:
10/17/2023
"cx complaint unit intermittently feels warm in rc, fz has been fine. inspected unit, temps good at this time, 39 in rc and 6 in fz. cx mentioned the back panel was dented alot when it was delivered and intermittently she will smell a mildew smell coming from back of unit. dont smell anything at this time, advised it may be mold that she starts smelling when the fan kicks on. ive seen techs order the control because it smells like burning plastic a few times. all service tests pass except when i run compressor/condensor fan test i heard overload click. cx said she will sometimes hear a click and unit will suddenly get quieter after. ordering control, start device and run capacitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W11035836 (control) and 1 W11561262 (start device) and 1 WPW10662129 (run capacitor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Front Royal, VA 22630
Daniel J.
Job Details:
10/17/2023
"washer error codes stored checked fault found f7 e4 and f6 e3 removed rotor and slider found slider failed allowing strip to fall not disengaging basket replaced from vis calibrated and ran diag no errors unit is now spinning; ordrng 1 w10734521 (slider jd vis), used 1 w10734521 (slider) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW3
Near Powells Point, NC 27966
Branden R.
Job Details:
10/17/2023
came out to replace all parts on unit disassembled and replace all parts on unit . tested unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Catlett, VA 20119
Robert W.
Job Details:
10/17/2023
Replaced shocks and spings unit tested and is working properly.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Lovettsville, VA 20180
Ricky E.
Job Details:
10/17/2023
"in stalled parts, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Falls Church, VA 22046
Christian C.
Job Details:
10/17/2023
"Installed IM, cover, IM harness, and arm shutoff. Unit is in garage with no water line unable to test for water but motor cycled."
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Ashton-Sandy Spring, MD 20861
Israel R.
Job Details:
10/17/2023
Installed new idler. Tested unit and unit is quite.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Chesterfield, VA 23832
John P.
Job Details:
10/17/2023
"CX complaint unit not working checked unit found bad igniter and error code f6e4 no description listed for code called techline talked to Chris said to clear error code and replace igniter and test unit. Replaced igniter tested unit working as designed unit heated and reignited error code did not come back unit currently working as designed; ordrng 1 WP9758079 (Igniter JP/VS), used 1 WP9758079 (Igniter JP/VS) from stock"
We serviced a
IKEA MICROWAVE
Model IBMS1455WS-0
Near North Bethesda, MD 20852
Brian F.
Job Details:
10/17/2023
"Installed new button holder, button, and light bulb, tested, button working, light bulb turning on. Unit is now working properly."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Centreville, VA 20120
Richard B.
Job Details:
10/17/2023
"CX complant, Door shattered . Inspected unit and found outer door glass shattered. Ordering outer door assembly. Not in stock. RB; ordrng 1 W11690868 (door)"
We serviced a
WHIRLPOOL FREEZER
Model wrf535swhz04
Near Perry Hall, MD 21128
Emmanuel R.
Job Details:
10/17/2023
"Cs unit is tripping the breaker after replacing door scwitch, confirmed complaint. Aftermarket door switch replaced it with original swithc and replaced the control board. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near McLean, VA 22102
Christian C.
Job Details:
10/17/2023
"Installed gearcase, and washplate. Ran DLMS calibration. Ran diag cycle. No issues. No errors stored. Cx still says there is a noise. Cx will contact whirlpool."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Brandywine, MD 20613
David J.
Job Details:
10/17/2023
"After previous visit, I had found when turning on icemaker or turning off icemaker it had never did anything arrive today and removed old icemaker installed new and tested when powering on flex tray turned and unit worked properly explained to customer to give 24 hours to check for ice unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SNHM06
Near Arlington, VA 22207
Christian C.
Job Details:
10/17/2023
Cx complaint unit is intermittently cooling. Inspected unit tested temps in FC section avg 0 and RC section avg 38. Heater connection secure. Tested evap thermistor reading 7.7kohms. Unable to recreate issue. Cx will get thermometer and watch temps.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Goochland, VA 23063
Thomas B.
Job Details:
10/17/2023
Removed and replaced the handle assy tested for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KDTE204KPS1
Near Arnold, MD 21012
Israel R.
Job Details:
10/17/2023
Customer complaint unit's control panel is not working correctly. Some of the button are not working. I tested the unit Ran diagnostics. No error codes. All LED turned on. I removed front door panel and check for loose connection and connector and wires look good and well seated. Unit needs new control panel. Special order parts. Call customer when parts are available.; ordrng 1 W11622500 (Console)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Silver Spring, MD 20906
Roberto I.
Job Details:
10/17/2023
"CX complaint cycle sometimes doesn't start after pushing start.Ran test mode, no errors. Ran a test cycle, the unit worked as designed. Sstarted and stopped a normal cycle everal times, the cycle started ok each time. I was unable to replicate any issue"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Camp Hill, PA 17011
Fred G.
Job Details:
10/17/2023
cx complaint when using normal cycle unit would leave clothes wet at end of cycle. he used heavy duty cycle and unit has no issue. inspected unit and entered diag and found f8e1. i found both hot and cold valves were not fully opened. I was able to open both and tested unit. unit is working as design.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Baltimore, MD 21217
Shane M.
Job Details:
10/17/2023
installed igniter. tested the unit. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Delaplane, VA 20144
Ezra M.
Job Details:
10/17/2023
"ice maker failed, unit needs new ice maker. cust wants to think over offer."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details:
10/17/2023
Cx complaint unit is not working properly inspected unit found water at the bottom. Hit cancel unit drained properly. Error Code F9E1. Unit drains without issue cx states the unit at end of cycle doesn't drain ordering the control to fix this issue ; ordrng 1 W11410062 (Control)
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Harrisburg, PA 17110
Fred G.
Job Details:
10/17/2023
"cx complaint unit does not finish cycle. inspected unit and entered diag and found 0 saved error code. unit was unplugged. i tried to run a auto test but found unit would not start it. i then ran a rapid wash and found it finished with out issue. cx stated unit would randomly turn off and on, on its own. unit needs control, console. i qouted cx for repair and cx declined. i charged cx only for service call $139.00"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Silver Spring, MD 20906
Roberto I.
Job Details:
10/17/2023
"CX complaint auto dry needs 2 cycles to dry clothes.Ran the unit on timed dry, the temperature at the exhaust cycled between 164F and 128F. air flow from vent outside the house good. Replaced thermostat using pre id part. Unit good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs571cihz00
Near Hanover, PA 17331
Drew B.
Job Details:
10/17/2023
replaced and tested now all features work correctly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Rockville, MD 20853
Julian H.
Job Details:
10/17/2023
replaced parts & working properly
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Manchester, MD 21102
Drew B.
Job Details:
10/17/2023
cx complaint that unit stopped after 3 hours they couldnt resume... also complaining the water is not wshing and also complaining the unit is making whislting when fininishing spin. ]
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Richmond, VA 23234
Chris B.
Job Details:
10/17/2023
"cx comp unit squeeks when in spin mode insp unit found f0e9 off balance pause ran threw diag mode herd belt slipping replaced belt tested unit working as desighned; ordrng 1 W11239857 (belt), used 1 W11239857 (belt) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Carlisle, PA 17013
Andrew S.
Job Details:
10/17/2023
Per previous diag I was able to access and replace the FC door. i then verified that the unit is sealing properly. Unit is functioning as intended. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Richmond, VA 23237
Chris B.
Job Details:
10/17/2023
cx comp unit valve is leaking insp unit conf cx comp found valve leaking unit will need valve to compleye repair; ordrng 1 W11455388 (valve)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
10/17/2023
Cx complaint is that the unit is not powering on. Upon arrivla i was able to get the unit to enter diag. I found an F6E2. I called the office and found that it has been over a year since we replaced the console. I informed the cx. He stated that he had a console and asked if I would it. I informed him that it would not be waranteed. I replaced the console and the cx started a cycle and the unit is responding. Job complete I collected for the service and labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Mechanicsville, VA 23111
Chris B.
Job Details:
10/17/2023
cx comp unit will not cool insp unit found gap in rc door could not form gasket to seat with heat gun unit will need black rc door W10599404 ship to cx; ordrng 1 W10599404 (black rc door)
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Ashburn, VA 20148
Simon
Job Details:
10/17/2023
CX complaints wall oven not heating properly..Inspected unit and found that main control and user interface not responding..ordered main control board.SZ; ordrng 1 W11261167 (control board)
We serviced a
KITCHENAID OVEN
Model KEBC208KBL04
Near Ashton-Sandy Spring, MD 20861
Israel R.
Job Details:
10/17/2023
Custoemr complaint door has streak marks inside the glas after Self clean. I check gasket and is stiff but is still hold a dollar bill.. I found the door just had some spills on the glass. Took it apart and cleaned. Showed the customer there is not seal inside the door and if any spills get on the vents they will make their way to the glass. She understands and she was just surprised that it did that because had the unit for a long time now. Collected 139. Unit is back to normal operations.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Gettysburg, PA 17325
Bernard M.
Job Details:
10/17/2023
"Cx complaint unit won't shut off. Entered diag and found error code F6E4 miscommunication between ACU and UI. When fininshed using the cancel button doesn't respond and unit continues to run. Contacted TL and spoke with Ed and he suggested replacing the UI. Ordering UI, once available contact cx to reschedule; ordrng 1 W11297727 (console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Moseley, VA 23120
John P.
Job Details:
10/17/2023
Inspected unit was unable to see signs of leak as water is turned off this is a new build advised builder once water restored to recheck unit and if still leaking to call us back
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Westminster, MD 21157
Bernard M.
Job Details:
10/17/2023
"Cx complaint unit doesn't heat. Ran normal cycle and no heat was produced. Removed drum and found the element doesn't have continuity. Removed element and found a crack in the plate. Replaced element using pre-id parts, reassembled and started normal cycle, unit heats. Cx paid $364.82 for full repair. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Mechanicsville, VA 23111
Chris B.
Job Details:
10/17/2023
cx comp unit makes ice block instead of cubes insp unit conf cx comp found im fill tube not seated in im cup adjusted fill tube tested unit wroking as desighned
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Arlington, VA 22203
Christian C.
Job Details:
10/17/2023
Installed control. Tested unit. Unit clicked and did nothing. Dissasembled unit and found connection to motor not secure. Secured connection. Tested unit unit now runs and heats.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Richmond, VA 23231
Chris B.
Job Details:
10/17/2023
cx comp unit will not cool insp unit found .80 amps at compressor and no frost on evap unit has sealed system leak ordering sealed system components; ordrng 1 W10507884 (compressor) and 1 WP2188822 (evap)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
10/17/2023
Unit is leaking from the back at heater points. Heater retainers have desolved. Ordering updated heater.; ordrng 1 W11537778 (Heater element)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Brookeville, MD 20833
Julian H.
Job Details:
10/17/2023
CX complain about unit not sparking on top burners after a power outage confirmed issue checked spark switches & working found 120vac coming to spark module issue with it ordering part; ordrng 1 WPW10475149 (module-spk)
We serviced a
AMANA ICE MAKER
Model ASI2175GRS01
Near Stuarts Draft, VA 24477
Kyle A.
Job Details:
10/17/2023
Found unit had a bad shrader valve as seal was torn on it. Charged unit to 110psi with nitro and it held pressure for 20 mins. Replaced valve and capped access. Vacuumed unit for 20 mins and charged unit with r600. Unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Henrico, VA 23231
Chris B.
Job Details:
10/17/2023
cx comp unit will randomly stop cooling insp unit apon arrival found fc at 3 degrees and rc at 37 called tech line spoke with andrew tested all components threw diag mode and at control therms and fans and baffles all work and ohm out as desighned collected 140 sc cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Newport News, VA 23601
Justin W.
Job Details:
10/17/2023
"cx complaint unit forming condensation on top of fc gasket. called techline spoke to Bruce unit submitted for review to exchange due to improper foam in top of fc."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Moseley, VA 23120
John P.
Job Details:
10/17/2023
Confirmed CX compliant of moisture on top of freezer door called techline talked to Andrew said is turning it over for review
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Chesapeake, VA 23322
Austin D.
Job Details:
10/17/2023
caame out to resolve the issue. disassembled the unit is needed. replaced all parts and put the unit back together. unit is running as designed.
We serviced a
KITCHENAID FREEZER
Model KUIX505ESS1
Near Jarvisburg, NC 27947
Branden R.
Job Details:
10/17/2023
"cx complaint unit making thin ice , checked unit and found not enough water filling unit . also found unit goung into harvest mode at 12 mins. call techline and was advised to replaced harness and pump for repair to unit sr; ordrng 1 W11542867 (Recirculation Pump) and 1 W10897719 (inlet valve) and 1 W11126268 (harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Chesapeake, VA 23320
Austin D.
Job Details:
10/17/2023
"W11665769 173.82cx complaint the unit is not wasing the dishes. checked he unit and found error code f4e3, mmotor fault. therefore, i quoted the cx for the replacement sump and pump. tested voltage, drain pump, water etc. all other functions working as designed. cx paid in full; ordrng 1 W11665769 (sump and pump)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Powhatan, VA 23139
John P.
Job Details:
10/17/2023
Installed lid lock tested working as designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Suffolk, VA 23434
Austin D.
Job Details:
10/17/2023
cx complaint the unit is not draining. checked the unit and found that the drain pump connector was damaged. replaced harness and tested operation. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near North Potomac, MD 20878
Julian H.
Job Details:
10/17/2023
replaced suspension calibrated & working
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Norfolk, VA 23517
Justin W.
Job Details:
10/17/2023
cx complaint of timer not progessing. confirmed complaint and issue in timer. called safety and spoke to Alyssa. cx pif tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Powhatan, VA 23139
John P.
Job Details:
10/17/2023
"CX compliant unit making noise checked unit found noise coming from fan cover in freezer compartment, and found cover not snapped in place causing unit to vibrate snapped cover in place tested working as designed"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Rixeyville, VA 22737
Danny R.
Job Details:
10/17/2023
FOUND ELELEMNT OUT AND FUSE BAD WILL NEED BOTH PARTS; ordrng 1 280148 (tk fuse) and 1 WP3387747 (eleoemnt)