We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23235
John P.
Job Details: 06/15/2022
Upon arrival CX stated Whirlpool was going to cover repair advice CX would need to get back in touch with whirlpool for authorization
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Smithsburg, MD 21783
Brian R.
Job Details: 06/15/2022
cx complaint is unit wont turn on or do anything. said someone before put a new board or something in to get unit to work. tested and checked unit. found codes F6E2 F2E1unit wont turn on. power at wall and unit checks. control green light blinking. unit will need console replaced with control. as soon as approval is given office will schedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Brookeville, MD 20833
Justin S.
Job Details: 06/15/2022
replaced the parts and calibrated the unit. ran the diagnostic cycle and the high speed spin a couple times. no longer hear the noise. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Clinton, MD 20735
Shane B.
Job Details: 06/15/2022
compplaint is the right door gasket coming apart. confirmed complaint. unit will need new gasket. all other doors look fine. i advised cx always open right door first to keep from damaging gasket. quoted cx for repair. they paid service call and said he will talk it over with his wife and then call the office.; ordrng 1 W10830277 (gasket-fip)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 06/15/2022
"unit with failed sump assembly, must replace to enable operation. cx declined repair. 120 diagnosis check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/15/2022
Cx complaint the icemaker isn't working. Inspected FC door and found frost build up on outside if ice bin. The door gasket isn't sealing at the upper right corner. Cleaned out all ice build up around bin due to air travelling up through separator. Separator wasn't sealing due to ice inside keeping paddle open. Ran test 44 and 45 and is operating as intended. Found sensor on icemaker broken off and hanging in bin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Newport News, VA 23608
Lucas R.
Job Details: 06/15/2022
"cx complaint ff not cooling, checked unit found evap fan not turning, verrified voltage replaced fan, new fan defective, bottom broken not allowing shaft to turn, called office spoke with haley rescheduled for tomorrow. a.m. cx advised had extended plan, after informing upon arrival of all fees, cx called warranty co.; ordrng 1 W11024089 (motor evap)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Baltimore, MD 21230
Shane M.
Job Details: 06/15/2022
installed all parts. went to try & power unit up. no action at console. 120v wall 120v control. ordering console & control 2nd tech needed stackable. pan is damage.; ordrng 1 w11334605 (control) and 1 W11367297 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Eldersburg, MD 21784
Ricardo S.
Job Details: 06/15/2022
CUSTOMER WILL CALL THE MANUFACTURER TO SEE IF THEY CAN COVER THE WHOLE REPAIR
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Fairfax, VA 22031
Lloyd B.
Job Details: 06/15/2022
"Cx complained the unit does not work. Inspected the unit and found a frozen screen. Cx said after a power outage, the unit has been not working correctly. Unit needs new control and console; ordrng 1 W11449114 (console) and 1 W11448961 (control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Carlisle, PA 17013
Andrew S.
Job Details: 06/15/2022
Per previous diag I was able to access and replace the drain pump. inner hose and water valve. I was unable to test the unit due to being in the back room of the RAC with no hookups. Job complete
We serviced a
WHIRLPOOL RANGE
Model MER4600LS0
Near Salisbury, MD 21801
Michael E.
Job Details: 06/15/2022
CX complaint: display not working. Tested and verified complaint. At receptacle im getting 120vac and 45vac on each leg but 61vac when i put probes on both legs. Insufficient power at receptacle. Terminal block and wire harness both look to be in good working order. I advised CX to have a licensed electrician inspect the electrical supply. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Lanham, MD 20706
Mitchell H.
Job Details: 06/15/2022
cx complaint units light not wokring under unit. installed control and tested. unit is now good to go. job completed
We serviced a
KITCHENAID MICROWAVE
Model KEHC309JSS08
Near Salisbury, MD 21801
Michael E.
Job Details: 06/15/2022
"CX complaint: piece fell out from bottom of door and door falls open now. Tested and verified complaint. The part that fell out looks like a piece of the torsion spring. Ordering both hinges and both torsion springs. Scheduled return for 6/24 PM after 12:30pm.CX paid for service, parts and S&H, and tax on CC. On repair visit, all parts may not be needed. Posibly only 1 torsion spring needed so on repair some parts may need to be deducted out if they were not needed. 110.00 will be owed on repair but money owed may change based on parts needed and not needed.; ordrng 1 WP4375324 (hinge-door) and 1 WP4375323 (hinge-door) and 1 WP4452398 (spring) and 1 WP4452395 (spring)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Germantown, MD 20876
Julian H.
Job Details: 06/15/2022
CX complaint about unit having litte bit of frost on FC and icecubes dropped on its own checked both compartments on arrival temps RC 39* FC6* CX had dropped temp a little per her air thermostat set it back on recommended noticed that Fc has few items need to put more produce to avoid little frost formation checked dispenser water and ice and working as designed could be a glitch on system but this is working properly as today svc call documented call 7733850492
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/15/2022
"Cx was contacted by Maytag in reference to the unit, installed heater assembly per Technical Service Pointer # W11540964. Calibrated and tested unit, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/15/2022
Cx complaint the icemaker isn't working. Inspected FC door and found frost build up on outside if ice bin. The door gasket isn't sealing at the upper right corner. Cleaned out all ice build up around bin due to air travelling up through separator. Separator wasn't sealing due to ice inside keeping paddle open. Ran test 44 and 45 and is operating as intended. Found sensor on icemaker broken off and hanging in bin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Glenn Dale, MD 20769
Alexander D.
Job Details: 06/15/2022
"replaced valve and icemaker. noticed plastic waterline from house supply was leaked and squirts from connector if tube gets bent, showed cx and advised to replace with braided steel waterline. tested unit. icemaker cycled and filled correctly. cx asked how to change the filter and found the housing doesnt kick filter out when opening door. ordering filter housing.; ordrng 1 W10862460 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/15/2022
returning after my next job; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/15/2022
"Cx complaint, intermittent chattering noises when icemaker is filling, found inlet pressure above factory specification causing the issue. Advised cx parts on order, scheduling return visit for Monday 06-20-22, cx agreed.; ordrng 1 WPW10594330 (Damper control) and 1 8212547RP (Water line kit)"
We serviced a
WHIRLPOOL RANGE
Model MER4600LS0
Near Salisbury, MD 21801
Michael E.
Job Details: 06/15/2022
CX complaint: display not working. Tested and verified complaint. At receptacle im getting 120vac and 45vac on each leg but 61vac when i put probes on both legs. Insufficient power at receptacle. Terminal block and wire harness both look to be in good working order. I advised CX to have a licensed electrician inspect the electrical supply. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Gordonsville, VA 22942
Lucas R.
Job Details: 06/15/2022
"cx complaint unit starting on its own, checked unit found drain pump running constantly, entered diagnostics found f 11 code, not listed, unit needs ccu replacement per service pointer, jt called parts dept, advised control at office, cx leaving campsite and headed to charlottesville VA, called safety spoke with lauren. sr7733862569, to document findings, and inform of location movement, also advised cx that top bar of cabinet will need to be removed and we will not be responsilble for reinstalation due to it being nailed in, cx agreed. 2 techs needed for repair.; ordrng 1 W11334214 (ccu)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near East York, PA 17402
Drew B.
Job Details: 06/15/2022
cx complaint that unit is not going throuig cycle and having draingae issues i found the unit ot have intermitting lid locking and doesnt spin at times will just unlock and flash f5e3 and needs latch was able to get through obne cycle all other functions are operational ordering W10810403 and in and schd for the 17th; ordrng 1 W10810403 (lid lock 49@trb)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Herndon, VA 20171
Carl R.
Job Details: 06/15/2022
"7733813669.Safety CT burner sparks COVERING TRIP & DIAGNOSES ONLY PLEASE ADD CUSTOMER TO THE CANCELLATION LIST. Plugged unit back in. Turned on cook top, Unit sparks normal. No problem found. Called whirlpool safety to document."
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Stafford, VA 22556
Tanner B.
Job Details: 06/15/2022
"CX Concern the unit giving f3e2 error , pulled unit and tested temp sensor ,, reading 12kohms . should be 500-1000 ohms.. out of range .. needs temp sensor; ordrng 1 WPW10467289 (temp sensor)"
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS3
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/15/2022
"Cx complaint, oven display not operating, all cooktop functions operating properly. Installed parts to complete the repair, found new display assembly not working properly, verified vac voltages, advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11025616 (Ribbon Connector) and 1 W11105615 (Display Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/15/2022
returning after my next job; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/15/2022
"please reschedule, called cx to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Stafford, VA 22556
Tanner B.
Job Details: 06/15/2022
"CX Concern the unit giving f3e2 error , pulled unit and tested temp sensor ,, reading 12kohms . should be 500-1000 ohms.. out of range .. needs temp sensor; ordrng 1 WPW10467289 (temp sensor)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HB07
Near Harrisburg, PA 17109
Justin L.
Job Details: 06/15/2022
cx complaint turn table glass keeps popping off and door wont open. was able to access unit and found warped turn ring causing the glass table to pop off every couple rotations spilling food and liquids. when attempting to activate the door open the button responds but the motor just humms and wont open. will need parts for repair and once in office will need to contact cx and set return; ordrng 1 W11443144 (turn ring) and 1 W11493414 (interlock assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/15/2022
returning after my next job; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/15/2022
CX Conceern the unit not spinning clothes out. found f0e3and e5 errors . play in gearcase shaft / noise from gearcase and clutch . needs new gearcase and clutch assemblies; ordrng 1 W11449841 (gearcase) and 1 W10734521 (clutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Rockville, MD 20852
Justin S.
Job Details: 06/15/2022
"the compressor is pulling .8aac when i arrived. the freezer was at 4f and the refrigerator is at 43f. replaced the parts and tested. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler) and 1 WPW10143759 (filter), used 1 w10913906 (coupler), and 1 WPW10143759 (filter) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/15/2022
"cx complaint door still not sealing towards top left. checked unit, applied permagum, no luck with the permagum, used 2 foot level to determine cabinet is warped not allowing gasket to seal to cabinet. unit is on leveled ground, called techline to document, spoke with Cliff, no sr provided.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/15/2022
returning after my next job; saved tckt
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Harrisburg, PA 17104
Fred G.
Job Details: 06/15/2022
cx complaint unit will power on but wont work. inspected unit and found 240.5vac to unit. i found the thermal fuse did not have continuity through it. replace it with preID part. tested unit and unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Stafford, VA 22556
Tanner B.
Job Details: 06/15/2022
"Installed new ineer and outer door, console, harness ands terminal block . tested unit. unit is now working as designed . Job cpomplete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Virginia Beach, VA 23452
Carl A.
Job Details: 06/15/2022
cx cancelled at door
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Stafford, VA 22556
Tanner B.
Job Details: 06/15/2022
"Installed new ineer and outer door, console, harness ands terminal block . tested unit. unit is now working as designed . Job cpomplete"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/15/2022
Customer complaint unit is not drying on sensor dry. Only drys on sensor dry high no other temperature. I cehck vent the vent is brand new good airflow. In tested temos and the unit never got to a high temp above 200. Seems like no matter where the temp selector is alwasy running low temps. on low highest temp was 190 on medium 195 and on high is 200. It seems like it wants to do it but it does not go above 200. The thermosthat is working is turning on and off but is not reaching higher temps. Same on timed dry. Ordering temp switch and bring back thermosthat to replace them at the same time. 3 at tribles.; ordrng 1 WP8578354 (swtch-temp)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALB0
Near Herndon, VA 20170
Richard B.
Job Details: 06/15/2022
"CX complant. Dishwasher dosent work. Prior diagnosis fond dishwasher console and UI were needed, Installed both and tested unit, Working as designed, Job completed RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20009
Samuel R.
Job Details: 06/15/2022
replaced heater per service pointer.working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Smyrna, DE 19977
Taylor F.
Job Details: 06/15/2022
Cx complaint is unit making a loud noise. Tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from previous diagnosis and while testing the unit found the drain hose to be defective. Ordering drain hose. Cannot reschedule at this time.; ordrng 1 W11414944 (drain hose) and 1 W11551233 (drain hose)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20009
Samuel R.
Job Details: 06/15/2022
replaced heater per service pointer.working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS01
Near Reston, VA 20194
Richard B.
Job Details: 06/15/2022
"CX complant, Water dispenses after water is shut off ,Inspected unit and found door is needed. Water line that runs through door is cracked letting water run, No issueswith connection at door hinge. Ordering door as well as freezer door, Doors dented and scractched, CX advised to inspect doors before calling for service, RB; ordrng 1 W11254957 (door) and 1 W11129486 (DOOR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Carlisle, PA 17013
Andrew S.
Job Details: 06/15/2022
Per previous diag I was able defrost and access the evap harness and fan and thermistor. I then repowered the unit and found that it is developing a frost pattern and cooling. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Oak Hill, VA 20171
Carl R.
Job Details: 06/15/2022
"Dishes Not Drying - Dishwasher. The dishwasher door is the complaint. It stays wet afyer use over night. Inspected unit and noticed the the dishwasher has a plastic tub. Cx Is using liquid detergent, a off brand. But is using cascade. Instructed cx to use a name brand detergent and Crack the door after use ti help with drying. No parts used."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Derwood, MD 20855
Julian H.
Job Details: 06/15/2022
"BRAND NEW HOME WHEN CX PURCHASEDAPPLIANCES CAME WITH HOMECX complaint about unit not cooling properly temps on arrival RC 62* FC49* set @ 0* 37* went to evap and is just sweating no frost pattern checked with uv light no signs of dye compressor & fans running all the time windings resistance 6,7,13 which is good issue with sealed sys need parts 3 COUNTS SEALED SYS TECH ONLY; ordrng 1 W11256565 (evaporator) and 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 3COUNTS (SEALED SYS MAJOR) and 1 NITROGEN (NITROGEN)"
We serviced a
MAYTAG DRYER
Model MDG7500AWW
Near Smithfield, VA 23430
Anthony D.
Job Details: 06/15/2022
"cx complaint unit not drying tested unit verified airflow from vent at dryer as well as at outside vent checked good also found that unit would cycle heat for about ten minutes then would not heat after that, pulled door and front panel to gain access to coils on gas valve, two wire coil ohmed OL and thre wire coil ohmed at 2.2k ohms indicating a bad coil quoted cx 120.00 service call, 45.00 labor, 15.00 shipping , 1.44 tax,, 24.04 (279834) coil kit, 205.48 total, cx agreed replaced coils reassembled unit tested unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Derwood, MD 20855
Julian H.
Job Details: 06/15/2022
"BRAND NEW HOME WHEN CX PURCHASEDAPPLIANCES CAME WITH HOMECX complaint about unit not cooling properly temps on arrival RC 62* FC49* set @ 0* 37* went to evap and is just sweating no frost pattern checked with uv light no signs of dye compressor & fans running all the time windings resistance 6,7,13 which is good issue with sealed sys need parts 3 COUNTS SEALED SYS TECH ONLY; ordrng 1 W11256565 (evaporator) and 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 3COUNTS (SEALED SYS MAJOR) and 1 NITROGEN (NITROGEN)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Westminster, MD 21157
Marc M.
Job Details: 06/15/2022
cx complaint unit still leaking. inspected unit and found that the nuts on the replacement heater are not tightened down and as a result have allowed a gap of about 1/16-1/8 inch where water can pass when in a cycle. was able to tighten the heater nuts and test unit. no leaks now from heater. also found the drain hose to be misligned and causing a kink in the hose elbow. corrected drain hose direction and tested and found no issues. contacted techline to doucment. reinstalled strictly to cx satisfaction. sr7733890743
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Phoenix, MD 21131
Neil H.
Job Details: 06/15/2022
"f6e3-acu-mcu comm.f7e7-motor cant reach rpmf7e3-basket engaged during wash7733886542-sr checked ohm stator checked good found humming in dia new lower harness needed ; ordrng 1 W11568984 (Harness, Lower)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Havre de Grace, MD 21078
Alexander W.
Job Details: 06/15/2022
"CX stated unit not cooling or making ice tested inspected and verified cx complaint. installed parts per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Phoenix, MD 21131
Neil H.
Job Details: 06/15/2022
"f6e3-acu-mcu comm.f7e7-motor cant reach rpmf7e3-basket engaged during wash7733886542-sr checked ohm stator checked good found humming in dia new lower harness needed ; ordrng 1 W11568984 (Harness, Lower)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Glenn Dale, MD 20769
Mitchell H.
Job Details: 06/15/2022
got to house took a little for cx to get to door as she was older just to tell me she no longer needed service. moving on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Millsboro, DE 19966
Frederick R.
Job Details: 06/15/2022
cx complaint is dispenser is loud. Inspected/tested and verified complaint. FOund dual valve making loud grinding noise. Replaced from pre-id. Retested and the noise is gone. Unit working as designed. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/15/2022
installed gasket and ran service cycle. unit completd cycle with no leaks or any other issues. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXB02
Near Gambrills, MD 21054
Alexander D.
Job Details: 06/15/2022
"cx complaint unit dripping from water dispenser and leaks from handle while dispensing water somtimes. inspected unit and verified complaint. not leaking now but can see 2 seperate water streaks on door from drip tray and from handle. sounds like water tube in door has a crack. also noticed right after dispensing can see bubbles form in door water tube and move backwards. tried greasing connections at door hinge, same issue. also noticed chute seal missing and serial# in range for drain tube service pointer. ordering door water tube, chute seal and drain tube kit. preid drain kit didnt arrive in time. S38253 Duck Bill - 100% Parts Coverage More than 5 Years(for drain kit only). quoted 334.90 for repair. cx paid 224.90 with c/c and will owe 110.00 labor on return visit.; ordrng 1 WPW10296451 (water tube) and 1 W10619951 (drain tube kit) and 1 WPW10287601 (chute seal)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gaithersburg, MD 20879
Julian H.
Job Details: 06/15/2022
replaced heater per svc pointer sp w11540964 lh side bushing almost gone confirmed no leaks on the back p&l covered by scode s17304
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Millsboro, DE 19966
Frederick R.
Job Details: 06/15/2022
cx complaint is dispenser is loud. Inspected/tested and verified complaint. FOund dual valve making loud grinding noise. Replaced from pre-id. Retested and the noise is gone. Unit working as designed. Job is complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bowie, MD 20715
Alexander D.
Job Details: 06/15/2022
cx complaint pts switch fell off again. inspected unit and verified complaint. recomended replacing switch since this is 3rd time it happened. cx agrees. replaced pts switch and tested. unit is now working properly. cx is calling maytag cx service since this happened twice while unit was in warranty and happened again after warranty expireed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Laurel, DE 19956
Michael E.
Job Details: 06/15/2022
CX complaint: not washing. Tested and verified complaint. F4E3 error code for motor not running. Unit fills and drains but does not wash. Pump and motor needed. I quoted CX price to repair and saved quote. CX declined repair so he can look into getting a new unit. CX paid for service on CC. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KUDD03DTSS10
Near Bowie, MD 20720
Alexander D.
Job Details: 06/15/2022
"replaced control panel. noticed vent motor corroded and some plastic housing inside front panel is cracked, informed cx. tested unit. unit is now working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23113
John P.
Job Details: 06/15/2022
Replaced heater per pointer tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Dumfries, VA 22025
Demonte S.
Job Details: 06/15/2022
Inspected the unit. Found that the cx is saying that the Dishwasher is running a lot louder the usual. Ran Service Diagnostics on the unit. No Error Codes. I then ran Service Test on the unit. Cx is hearing a lot of water moving in side of the Dishwasher. Checked the Feed Tube. Found Feed Tube not connected to the sump. Retested the unit. Much quieter. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Fairfax, VA 22031
Lloyd B.
Job Details: 06/15/2022
"Cx complained of a led that was out. Inspected the unit and found a few leds are out.. Also the unit does not cool and found that in step 3, the display read the fan was running and damper opening/closing but there was no fan noise. At the fan, there was 7vdc but the fan did not move. Unit needs new evap fan motor. S191AQ parts and labor; ordrng 1 W11224591 (evap motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Laurel, DE 19956
Michael E.
Job Details: 06/15/2022
CX complaint: not washing. Tested and verified complaint. F4E3 error code for motor not running. Unit fills and drains but does not wash. Pump and motor needed. I quoted CX price to repair and saved quote. CX declined repair so he can look into getting a new unit. CX paid for service on CC. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Annapolis, MD 21405
Kevin P.
Job Details: 06/15/2022
"please reschedule, called cx to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bryans Road, MD 20616
Shane B.
Job Details: 06/15/2022
"installed parts ordered by last tech. restored power. light still flicker, contorl display has no lights, cant change temp and UI still does not respond. pulled unit out and began diagnosing unit. i can hear evap fan revving up then slowing down repeatedly. compressor ran for less than a minute then stopped. i found the outlet is wired properly. i found when ice dispensor is pressed the evap fan revs up and the lights get brighter. unplugged paddle to dispensor and plugged unit back in, didnt help. called techline, they had me check door switches, reseat all wires on all harnesses and connectors. found when evap fan is unplugged the interior lights go out. techline said unit is nonrepairable, damage must be inside the cabinet. 7733888943. informed cx whirlpool will be in contact."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Midlothian, VA 23112
John P.
Job Details: 06/15/2022
"CX complaint burnt homemade lasagna in upper oven advised would cook thick items in lower oven to allow space from elements.Set to upper to 350, unit 420 at done pre heat:311377315375Average 345.Lower set to 350 preheat 360326346325354Average 338Adjusted lower oven to be closer in range by making 10 degrees hotter.No saves error codes unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/15/2022
"Replaced all parts, ran test 59 and the fan cam on. ran test 120 and icemaker went through all tests and UI displayed PA. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23113
John P.
Job Details: 06/15/2022
Replaced heater per pointer tested working as designed
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Easton, MD 21601
Jonathon C.
Job Details: 06/15/2022
"cx complaint, unit does not wash properly. tested unit, verified complaint. during test cycle, unit sounded like the drive hub was slipping. unable to remove agitator to check. pulled botom cover and splutch. all looks good. ordering agitator to accomodate repair. returning with drive hub. also returning with latch and actuator just in case.; ordrng 1 W11418231 (agitator) and 1 W11561052 (agitator part)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY02
Near Bethesda, MD 20814
Justin S.
Job Details: 06/15/2022
cx says the unit is not holding temps and is not making ice. he also says the unit might be leaking again becasue the floor is starting to upturn on the sides(pics). the freezer temp is 33f and refrigerator temp is 40f. temps set to -5f and 33f. found fridge drain tube blocked and water is pooling down into the bottom of the liner. ran test 4 and step 4 the unit didnt get a full frost pattern across the refrigerator evaporator. the evaporator fans are blowing good. the cx does not wish to proceed with the repair at this time; ordrng 1 WPW10143759 (filter(cbe)) and 1 WPW10643261 (evaporator(cbe)) and 1 W10309988 (compressor(cbe)) and 1 W11409190 (drain tube(32.78)) and 1 w10913906 (coupler(cbe))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details: 06/15/2022
installed new icemaker. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Rockville, MD 20850
Julian H.
Job Details: 06/15/2022
replaced led and working properly
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/15/2022
"replaced hinges, reseated splutch, ran full diag cycle."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fairfax, VA 22032
Lloyd B.
Job Details: 06/15/2022
Cx complained there was no power. Inspected the unit and found 122v at the terminal. There was no click when the buttons were pressed on the UI. Removed front panel and the control was not clipped into the ui so the buttons could not be pressed to start the unit. Clipped the control into place and tested and it completed each step in diagnostics. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Westminster, MD 21157
Marc M.
Job Details: 06/15/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Prince George, VA 23875
Chris B.
Job Details: 06/15/2022
cx complaint unit will not make ice inspected unit confirmed cx complaint found fualty switch on IM replaced IM tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Urbana, MD 21704
Ricky E.
Job Details: 06/15/2022
"tech line adrian... 7733643270... ck fnd units ff compartment vent blocked. this will cause the unit to think that it is much warmer than set.. confirmed with tech line, and explained to the customer and showed the customer how to prevent the issue, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Midlothian, VA 23112
John P.
Job Details: 06/15/2022
"CX complaint burnt homemade lasagna in upper oven advised would cook thick items in lower oven to allow space from elements.Set to upper to 350, unit 420 at done pre heat:311377315375Average 345.Lower set to 350 preheat 360326346325354Average 338Adjusted lower oven to be closer in range by making 10 degrees hotter.No saves error codes unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near Midlothian, VA 23112
John P.
Job Details: 06/15/2022
Upon a arrival CX gave me receipt showing 5-year extended protection plan through Lowe's adviced CX needed to contact Lowe's
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Drew B.
Job Details: 06/15/2022
cx compliant unit just kept filling the cold vlave and wouldnt stop unless water at house is turned off. and will need the dryer off to gain access to the valve needs 2tech for complete repair. call when all in stock to reschd; ordrng 1 W11481725 (control) and 1 2tech (2 tech)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Rhoadesville, VA 22542
Ezra M.
Job Details: 06/15/2022
"not drying heavier loads properly. found moisture sensor not connected. reconnected and tested. also advised cust venting too short, unit not maintaining proper heat. heating properly, voltage correct."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21704
Ricky E.
Job Details: 06/15/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Rockville, MD 20850
Julian H.
Job Details: 06/15/2022
replaced led and working properly
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Bridgeville, DE 19933
Michael E.
Job Details: 06/15/2022
"CX complaint: cooktop light stays on and display went blank temporarily, twice. Tested and verified complaint. All connections at control are secure. Ordering control and marking lamp for return visit. Cannot reschedule due to SO part; ordrng 1 W11545876 (control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 06/15/2022
Replaced right door skin. Removed left door and flipped bottom door stop. Unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Culpeper, VA 22701
Ezra M.
Job Details: 06/15/2022
"missing correct infinite switch, ending in 4452 for front left burner. issue is with the switch.; ordrng 1 WPW10434452 (switch-inf)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Aylett, VA 23009
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and the temperature sensor tested for proper use unit now functions normally ran oven to 350 F. Works properly reached 363 F high and 338 F low averaging 350 F unit is working properly
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Alexandria, VA 22301
Emmanuel R.
Job Details: 06/15/2022
"Installed front glass on door but the nameplate wasnt ordered, ordering nameplate.; ordrng 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Newport News, VA 23602
Anthony D.
Job Details: 06/15/2022
"cx complaint water dispensing slowly checked unit found water pressure good from supply, checked good coming from filter housing to valve valve also checked good, removed filter from unit installed bypass valve tested dispensing water normally reinstalled filter purged air from system tested unit working as designed"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Tappahannock, VA 22560
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit found errors for motor control ordering board lid lock locked but took multiple times to unlock ordering lid latch ; ordrng 1 W11556725 (Control) and 1 W11394572 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Prince George, VA 23875
Chris B.
Job Details: 06/15/2022
cx complaint unit will not make ice inspected unit confirmed cx complaint found fualty switch on IM replaced IM tested unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Easton, MD 21601
Jonathon C.
Job Details: 06/15/2022
"cx complaint, unit leaving detergent in the bottom of the unit. tested , verified complaint. replaced parts per prior diag. tested unit. unit working as designed. job is complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Smithsburg, MD 21783
Brian R.
Job Details: 06/15/2022
cx complaint is unit comes on but start button wont work. says he can change everything but unit wont run. when turning dial light switches ever witch way and unt wont start or run. found codes F2E1 and F6E2. unit will need parts. as soon as approval is given and parts are in office will schedule. ; ordrng 1 W11112656 (Console) and 1 W11400681 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Yorktown, VA 23693
Anthony D.
Job Details: 06/15/2022
cx complaint F2E2 checked unit found F2E2 ui disconnected code followed service pointer W11436350 cleared code ran test cycle code reappeared ordering UI to complete reair ; ordrng 1 W11478526 (fascia assembly)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23222
Joseph D.
Job Details: 06/15/2022
"replaced failed heater, no damage noted although leak was present. working properly now. brianjoniwatling@gmail.com"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near Midlothian, VA 23112
John P.
Job Details: 06/15/2022
Upon a arrival CX gave me receipt showing 5-year extended protection plan through Lowe's adviced CX needed to contact Lowe's