Service History 959 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stone Ridge, Virginia 20105

Ezra M.

Job Details: 11/21/2022

"noise. found noise caused by condenser vibrating on bottom supports. repositioned condenser, noise gone."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Clifton, Virginia 20124

Richard B.

Job Details: 11/21/2022

"CX got notified about a issue. Inspected unit and found unit needs heater assembly , Installed new heater and tested unit, Working as designed, No leaks job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYWH00

Near Washington, District of Columbia 20017

Samuel R.

Job Details: 11/21/2022

cx cancelled at door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Aldie, Virginia 20105

Ezra M.

Job Details: 11/21/2022

"replaced compressor and dryer, installed process stub. filled unit with 140 psi nitrogen, no leaks, pressure held. vacuumed to -29, pressure held for 15 mins, no leaks, filled with 4.27 oz r134a, verified good and stable pressures and full frost pattern."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Portsmouth, Virginia 23701

Anthony D.

Job Details: 11/21/2022

cx complaint unit not making ice checked temps fc at 2 degrees checked ice maker found icemaker to be in the off position turned to on position icemaker cycled and filled unit working as designed

We serviced a

WHIRLPOOL WASHER

Model UNKWN

Near Norfolk, Virginia 23518

Carl A.

Job Details: 11/21/2022

cx cancelled as there was no modle or ser number on unit

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Lincoln, Delaware 19960

Frederick R.

Job Details: 11/21/2022

CX complaint is WM will not drain. Inspected/tested and found the unit had a broken wire to the drain pump. Repaired broken wire and retested and now the unit is working and draining properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 11/21/2022

Inspected unit unable to locate any noises unit runs without issue no error codes did a full check found loose connections on motor tightened tested for proper use unit now functions normally

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fredericksburg, Virginia 22401

Thomas B.

Job Details: 11/21/2022

Informed RTM of the uneconimical issue in ticket rtm understood found someone else tried to sell and it was returned for same issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Stafford, Virginia 22556

Thomas B.

Job Details: 11/21/2022

Searched store unable to locate rtm states it may have been returned already closing rtm states she will resend it up if it is located closing

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Eldersburg, Maryland 21784

Ricardo S.

Job Details: 11/21/2022

"Replaced cntrl elec.. i ran diagnostic test mode, test# 12 working ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near North Bethesda, Maryland 20852

Julian H.

Job Details: 11/21/2022

CX complaint about unit not giving enough pressure from dispenser checked with filter & without filter & pressure stayed the same went to the back & found that water line was a little kink checked pressure to a bucket & is strong but not at its fullest routed hose differently so it wont kink when refrigerator is pushed back test pressure Cx states is better but if problem persist is going to be an issue with water valve supply at that point Cx will need a plumber

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Laurel, Maryland 20723

Andrew H.

Job Details: 11/21/2022

And removed door handle. I found that the dowl screw there were loose. I tightened out screws and reinstalled handle. I tightened all other door handles and unit is now working properly. Customer showed me frost on the top of food in the freezer. I advise customer make sure that they didn't have items larger than 2.75 inches in diameter in the pizza storage area cuz this could be hitting the upper drawer and keep in the drawer open allowing warm air to enter. Customer will keep an eye on the frost. I also adjusted defrost setting from adaptive defrost to basic defrost.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Norfolk, Virginia 23503

Carl A.

Job Details: 11/21/2022

cx complaint of unit leaking water.checked unit for error codes was unable to get unit to leak at this time fill hose look like that might have been leaking as the cx stated that they are new how ever appears to be rust on threads of fill hoses tightne hose tested unit works as designed

We serviced a

WHIRLPOOL COOKTOP

Model MGC9536DS00

Near Gaithersburg, Maryland 20882

Marc M.

Job Details: 11/21/2022

installed parts and tested unit. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, Maryland 21409

Emmanuel R.

Job Details: 11/21/2022

"Replaced crisper drawer and harness, the door fip came with a new control so i didnt use the one i ordered. Unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED86HEBWO

Near Annapolis, Maryland 21409

Emmanuel R.

Job Details: 11/21/2022

"Cs unit would stop mid cycle, couldnt confirm complaint but i found error codes f4e4 L2 line volatge , f4e3 restricted air flow. Inspected unit and found L2 wasnt secured at the terminal block. Secured L2 unit is working properly. Advised customer his exhuast vent is restriced and vent outside doesnt open all the way . If issue continues unit will need a acu."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 11/21/2022

dishes not being cleaned last vist found lower spray arm off reinstalled and wash mototr ran tested this vist no movement from spray arms just water dropping from spray holes replaced sump assy and confirmed no leaks during diag both arms moving water

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Reston, Virginia 20190

Christian C.

Job Details: 11/21/2022

Installed 3rd rack. Tested rack. Had cx test rack. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Randallstown, Maryland 21133

Keith H.

Job Details: 11/21/2022

replaced valve advised cx not to turn shutoff valves all the way on as the pressure is damaging valves in machine unit is working otherwise

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Dayton, Maryland 21036

Marc M.

Job Details: 11/21/2022

"cx complaint thick layer of ice building under ice bin. upon arrival unit not demonstrating issue because the cx already thawed all ice. explained to cx that in many cases it can be neccessary that we see the issue during service. ran following tests: test 31-16, test 16-22, test 97- valve opened and sent water as normal (into a cup), ran test 120 and icemaker harvested, but did not return to home position. attempted harvest again and now icemaker will not harvest at all (idles at step 01). cx reports unit only produces aout one tray of ice per day. temps in door icemaker area are higher than optimal however the fc temps show exactly 0.0 degrees. suspected failed icemaker, thermsitor not requesting cooling and unti not resetting to home position. unit will need icemaker."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE334GPS0

Near Catonsville, Maryland 21228

Robert L.

Job Details: 11/21/2022

"installed console per previous, tested all ops ok collected $110 labor visa"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS08

Near Culpeper, Virginia 22701

Robert W.

Job Details: 11/21/2022

CX Complaint is the unit isnt heating. Inspected unti and found unit is getting good power control and fans are working properly transformer is getting good power. Mag not operating. Replaced mag and diode tested unit and unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, Virginia 22406

Robert W.

Job Details: 11/21/2022

Replaced auger coupler ujnit tested and is working properly.

We serviced a

KITCHENAID COOKTOP

Model KICU569XBL00

Near Stafford, Virginia 22554

Robert W.

Job Details: 11/21/2022

Replaced Ui and module programed and ujnit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 11/21/2022

came out and replace gearcase ended up being able to remove agitator replaced and tested unit is running as designed .

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 11/21/2022

"replaced parts, unit tested.. no leaks"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glenwood, Maryland 21738

Marc M.

Job Details: 11/21/2022

installed parts and ran DLMS calibration cycle. unti now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Washington, District of Columbia 20010

Samuel R.

Job Details: 11/21/2022

cx cancelled at door

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Smyrna, Delaware 19977

Andrew W.

Job Details: 11/21/2022

Cx complaint is unit starts the drain pump when it's plugged in. inspected and verified complaint. help cancel button down for 5 seconds and the unit stopped trying to drain. checked unit for error codes and found F8E1 long fill no fill error. Checked and founf hot water valve was shut. opened valve and tested unit and unit filled without issue and completed the test cycle without issues. unit is working as designed. job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 11/21/2022

replaced cabinet absorbers and suspension rids reinstalled tested spin and agitate sounds normal ***look look cabinet needs to be picked up

We serviced a

ADMIRAL ALL IN ONE W/D

Model 124 OIL CHANGE

Near Crofton, Maryland 21114

Branden R.

Job Details: 11/21/2022

oil change 711 battlefield blvd chesapeake va 23320

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dover, Delaware 19904

Andrew W.

Job Details: 11/21/2022

"Cx complaint is dishwasher not working. inspected and verified complaint. per cx complaint, checked water line into the unit and found the water line was shut off. turned valve open and tested unit and unit is now working as designed. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Laurel, Maryland 20708

Andrew H.

Job Details: 11/21/2022

Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near McLean, Virginia 22101

Jason A.

Job Details: 11/21/2022

CX complaint FRIDGE RC items are frozen when set to 38. Measured RC thermistor in icewater at control. CN3 pin 1 to 4 8.38K ohms. Called techline. Recommend replacing HV board. CX was not home - only housekeeper. Set RC temp to 46 & CX will monitor thermometer in RC & call office if they decide to have control replaced > JJ; ordrng 1 WPW10317076 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Bryans Road, Maryland 20616

Robert A.

Job Details: 11/21/2022

Cx complaint that the unit does not start cycles after depositing money. I inspected the unit to confirm the complaint. The cx deposited $3.25 in quarters and nothing happened. After waiting a few minutes the control area sparked and the display completely shut off. I opened the unit and found thermal damage from the control board. The unit will need a new control and user interface to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11290055 (control board) and 1 W11309937 (user interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake Beach, Maryland 20732

Shane B.

Job Details: 11/21/2022

complaint is the unit not cooling. when i arrived unit was unplugged and had been for several days. no ice build up but had a lot of water in the bottom of FC and the drain pan. inspected evap and found the brown wire to defrost heater had backed out of the connector. once plugged in fully and taped in place i plugged unit in and tested heater. it is working. ordering evap harness so this doesnt happen again. schedule when part is available.; ordrng 1 W11581973 (harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Colonial Heights, Virginia 23834

Chris B.

Job Details: 11/21/2022

rpelaced ordered parts unit still has slight scraping sound and unit does wobble around less than before ordering tub W10752719 ship to cx; ordrng 1 W10752719 (tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 11/21/2022

cx complaint is freezer doesnt stay frozen and unit leaks a bunch of water and floor flooded. she said all the ice melts and that whats floods floor. she said she has floor damage now so i took pictures of the floors. took temp readings of 43 in Fridger -10 in Freezer. evap clear with normal frost pattern. she said it seems light the unit just shuts down at night and never comes back on and goes into sleep mode. shes not happy at all and wants new unit. advised we will order new controls and sensors for unit as its not reading right for what units set to either. as soon as parts are ion office will schedule.; ordrng 1 W11518204 (UI Black) and 1 W11566851 (Control) and 1 W11581973 (Harness) and 1 WPW10384183 (Thermistor)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 11/21/2022

Asssisted ME on built in; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KUBL314KSS00

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 11/21/2022

"CX complaint is top section freezing drinks. Bottom ok. Inspected/tested and found temp on top section at 18deg. Bottom section was working properly. Ordering separator, pcb control and evap cover. All parts FBO so cannot reschedule at this time; ordrng 1 W11538049 (pcb box) and 1 W11532916 (separator) and 1 W11532990 (evap cover)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Stevensville, Maryland 21666

Alexander W.

Job Details: 11/21/2022

Cx stated unit not cooking properly inspected tested and verified cx complaint when oven set to 350 average temp at 280 both ovens doing the same thing. Elements are all good and within range. Adjusted oven by 30 and oven responded well to adjustment but still peaking at 340 ordering temp sensors for both ovens and resched cx for 11/30; ordrng 2 W11598120 (Temp sensor)s

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, Virginia 23464

Branden R.

Job Details: 11/21/2022

"cx complaint aig wm no water enters tub checked unit and found error code for no water , tested unit and found cold water valve ohmed out of range . tested all marjor componets and everthing tested good other then inlet valve tryed to call office 3x to set up next apt but dont have no service cx stated service acts up alot in home and they will reach out to office to reschedule.; ordrng 1 W11165546 (inlet valve)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 11/21/2022

replaced parts and drive block got stripped since it had to be banged off the old gearcase.will just have to install drive block on return visit.called office to schedule WP389140 9 tribles ; ordrng 1 WP389140 (drive block)

We serviced a

JENN-AIR FREEZER

Model JFC2089WEP11

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 11/21/2022

cx complaint unit drawer lid wont stay on.also ice maker is not making ice.inspected unit and could confirm cx complaint.tested ice maker and motor would not rotate.further inspection found left end cap to be broken at the tab.unit will need a new ice maker and end cap.cx will like repair to be done at once so have time to clesr bottom of fridge for repair; ordrng 1 W10884390 (ice make r)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Baltimore, Maryland 21209

Keith H.

Job Details: 11/21/2022

cx says unit still leaking inspected unit no errors in diagnsotics. ran test it worked fine. also ran a couple cycles with loads no leaks. ran drain and spin no leaks ran bulky no leaks. unabel to duplicate cx frustrated adn wants a second opinion; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethany Beach, Delaware 19930

Michael E.

Job Details: 11/21/2022

"CX complaint: leaking. Inspected and verified complaint. I found a small puddle under left foot which i documented in pics. Water marks on floor at left and right front around feet. Was unsuccessful in duplicating or finding leak i was able to get a 100 degree turn on water inlet connection. We left kick plate off unit so CX can get a pic if leaks before our return. There is a possability of leaking in FC door from water dispense line but we were not able to verifiy, only water marks under door. If CX calls us back before return, please put this on FR as a pseudo so he can go over findings with CX per FR. Ordering filter head. Cannot reschedule due to NW part and 2 tech needed.; ordrng 1 WPW10121140 (housing)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hagerstown, Maryland 21742

Andrew S.

Job Details: 11/21/2022

"Cx complaint is that the touch panel is not responding at all of the keys. Upon arrival I found that the start, cancel and cycle keys are not responsive. I was able to get the unit into diag mode but not able to get it to advance to the cycle. It did not have any error codes. I am ordering the touch panel, cover and control board. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11460962 (touch Panel) and 1 W11460908 (Control Panel) and 1 W11462458 (Control Board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Stafford, Virginia 22554

Robert W.

Job Details: 11/21/2022

Cx complaint is the unit is leaking watewr. Inspected unti and found the door gasket not sealing properly in the top left corner allowing water to leak. Ordering Door gasket to correct issue.; ordrng 1 W11483553 (Door gasket)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near McLean, Virginia 22101

David J.

Job Details: 11/21/2022

F5E1 Lid switch fault F2E1 Ui stuck key CX complaint unit will sometimes and cycle and leave clothes wet. Arrived to unit and inspected and found that customer just moved in the house with this unit. Put unit into diagnostic mode and check for Error codes. Found two error codes above. Cleared error codes and ran diagnostic cycle. Found unit completed cycle with no issues during cycle. The agitation process was very weak. Checked for error codes after cycle and had none. Lifted unit and inspected clutch clutch needs to be replaced due to ware. Found no oil from gearcase. Ordering lid latch as well. Quoted customer for repair. Customer paid 120.00 service call. They will call and let us know if they want to continue with repair. ; ordrng 1 W10734521 (Clutch) and 1 W10810403 (Lid latch)

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 11/21/2022

"Installed new bake and broil LP orfices , verified the regulator cap is LP . Tested bake and broil , both flames look good, except broil lights , bake ignitor clicks and broil goes out.. bake works fine , when just using bake.. inspected ignitors / connections and wires themselves .. Unit needs spark module and broil ignitor; ordrng 1 W10860916 (spark module) and 1 WPW10333842 (broil ignitor) and 1 WPW10324262 (bake ignitor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 11/21/2022

"CX Concern the units console not responding .. Found the console overlay coming off and not responding .. unit needs new console , unit under ELW program ..; ordrng 1 W11460908 (console) and 1 look (look)"

We serviced a

JENN-AIR ICE MAKER

Model JUIFN15HX01

Near Bluemont, Virginia 20135

Ezra M.

Job Details: 11/21/2022

"door not sealing. leveled unit, adjusted hinges, verified gasket installed properly. still not sealing. ordering hinges and door. unable to test unit due to faulty water supply line.; ordrng 1 W11176752 (hinge assy, top) and 1 W11176753 (hinge assy, bottom) and 1 W11346787 (door, black)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Cockeysville, Maryland 21030

Brian R.

Job Details: 11/21/2022

came out and replaced board and inverter. mag had damaged terminal. tested both sections. again after about 5 sec unit shuts down and flashes F1E5 code that inverter not responding. unit has proper power. will reorder Inverter as well as add control. as soon as parts are in office will schedule.; ordrng 1 W11346197 (Mag Re Order) and 1 W11325604 (Inverter Re Order) and 1 W11179310 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Waynesboro, Virginia 22980

Kyle A.

Job Details: 11/21/2022

Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Baltimore, Maryland 21215

Eric W.

Job Details: 11/21/2022

"Cx complaint is not dispensing water we took the water line off the dual valve found water coimg to dual valve , removed water ccoming out od dual vavle no water coming out check volt getting 120 v omed out valve reading OL; ordrng 1 WPW10341320 (dual valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Selbyville, Delaware 19975

Michael E.

Job Details: 11/21/2022

"Replaced the pantry LED as per previous diagnosis. Tested and still LEDs are flashing. In history i can see that we have replaced all LEDS and control. Unplugged unit to reset but still LEDs not working. Suspecting wire problem. Ordering control and control harness. On return visit, try control harness first and test befiore replacing control. Cannot reschedule due to NW part CX would prefer ME for return visit if possible; ordrng 1 W10667067 (harns-wire) and 1 WPW10366605 (cntrl-elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Sterling, Virginia 20165

Carl R.

Job Details: 11/21/2022

"Cx complaint is. DW not draining. Ran fault codes, f6e4 features switch open, f2e1, f8e2 drain motor electric problem. Found unit not draining. Do to open float switch being open, and found plastic in the drain pump area from the inside of the sump. Water does not enter the unit. Ordering sumpW11087376 x1, armW10837249, float switchWPW10195039.will use pump on return.; ordrng 1 WPW10195039 (Float switch) and 1 W11087376 (Sump) and 1 W10837249 (Lower spray arm)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mechanicsville, Virginia 23111

Jonathon C.

Job Details: 11/21/2022

"cx complaint, console face lifting. tested unit, verified complaint. found cx also has f6e1 error code. ui completely unresponsive. replaced console but ui will also be needed. unable to resched due to SO part; ordrng 1 W11460962 (ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, Virginia 23223

Joseph D.

Job Details: 11/21/2022

cx complaint ice maeting from dispenser. icemaker checks good. unit with seperator intermittently not shutting all the time and ui possibly cycling too often must replace both when available.; ordrng 1 W11423781 (seperator) and 1 W11518204 (ui)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Mechanicsville, Virginia 23116

Jerod R.

Job Details: 11/21/2022

tested unit found unit has bad appliance manager and signal not being sent always from console; ordrng 1 W11297709 (console)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, Virginia 23086

Jonathon C.

Job Details: 11/21/2022

"cx complaint, unit still squeaks on heavy loads. tested unit, unable to verify complaint. cx did not have a test load for me. basket wobbles in spin significantly more than i think is acceptable. ordering gearcase, also ordering smaller diameter belt. cx is to have test load ready on return visit. unit may only need belt. two count job. resched for 12/2; ordrng 1 WPW10006384 (drive belt) and 1 WTW5057LW0 (gearcase) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE48FXSP6

Near Alexandria, Virginia 22301

Lloyd B.

Job Details: 11/21/2022

Cx complained the unit leaked. Inspected the unit and found it leaking directly under the motor. Unit needs new sump assy; ordrng 1 WPW10455261 (motor)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Richmond, Virginia 23228

Jerod R.

Job Details: 11/21/2022

"cx had unit on back porch with only power connected, unble to properly test advised customer , it needs to be hooked up; saved tckt"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Norfolk, Virginia 23508

Anthony D.

Job Details: 11/21/2022

cx complaint left side leveler will not go up or down checked unit to find leveler stripped and will not go up or down ordering leveler assembly and second tech due to unit being a built in to complete repair; ordrng 1 W10860229 (leveler assembly left) and 1 LOOK/LOOK (second tech) and 1 W10860448 (leveler assembly right)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Falls Church, Virginia 22043

David J.

Job Details: 11/21/2022

CX complaint unit will not pump water into dishwasher and start washing dishes. After previous tech visit he had found that the unit needed a new harness and control. Arrived today and removed old parts and installed new ones as stated by previous tech powered unit back on and tested as soon as the unit got to the wash cycle. It started leaking water from underneath. Remove the unit and inspected and found that on wash motor black hose has a split and defective. Ordering new sump assembly for return visit.; ordrng 1 W11416363 (Sump assembly)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Arlington, Virginia 22207

David J.

Job Details: 11/21/2022

Knocked and rang no answer office call both numbers on file and no answer. Left voicemail Cx will need to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Dumfries, Virginia 22026

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't cooling properly. Checked the Freezer Section. Found Ice / Frost covering the Evaporator. Checker the Evaporator Section. Found harness is fully plugged in. Unit will need the Thermistor & Harness Wire. ; ordrng 1 W11546681 (HARNS-WIRE) and 1 WPW10384183 (Whirlpool Refrigerator Thermistor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Fairfax, Virginia 22030

Richard B.

Job Details: 11/21/2022

"CX was not home, Mother inlaw stated CX will call and rescedule RB; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Lusby, Maryland 20657

Shane B.

Job Details: 11/21/2022

"cx complaint is the unit leaking from the bottom of the door. leak happens on all cycles. when i arrived door has some gunk on it at the bottom and unit had water stains down the front from middle of the door. cx is using HE detergent. checked for codes and found F0E2 oversuds, F8E1 long fill. cleared codes, ran service cycle. unit completed it with no issues or leaks. ran each water valve. all have good flow. ordering bellows to fix the leak issue.; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS05

Near Solomons, Maryland 20629

Shane B.

Job Details: 11/21/2022

"complaint is the same as back in 2020. screen fogs up when upper oven is used and unit displays F2E1. checked for codes and found F2E1, F6E9, F6E6. cleared codes. gasket looks fine and seem to be making contact with the door. i called techline as this is a repeat issue. they advised covering dishes or putting them in a oven bag to contain steam. they had me check continuity of UI harness to ACU. no issues with harness. SR#7735095847. ordering both control boards and marking UI for use on return. all parts to be installed together. cx wasent sure they wanted to pay for labor or have unit fixed beings they are so unhappy with unit. gave cx SR#. advised him to call our office if they want to cancel the return visit. cx said most likely will fix but wants to check with wife first and call whir; ordrng 1 W10801665 (control board) and 1 W11179310 (control board)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 11/21/2022

"CX Concern the units arm on rh side of mw door dettached and the unit not starting, having to push on lh side of door and hold it there for unit to run .. Replaced arm and hinges .. unit will start 50 percent of time now, when closing hard or giving it a tap pn lh side. ordering hinges , door , arm and switches.. the door was opening at 90 degrees when i first got there , got a little better once hinges were replaced . Maybe call techline to see what they want done , repaeat issue . parts on standby; ordrng 1 wpw10128850 (bushing arm) and 2 w10874474 (hinges)s and 1 W11033422 (interlock) and 1 W11600214 (innerdoor)"

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Bryans Road, Maryland 20616

Robert A.

Job Details: 11/21/2022

Cx complaint that the unit is not starting cycles after depositing money. I inspected the unit to confirm the complaint. After the money is inserted the display shows the cycle time but no action is performed by the unit. The unit next to it has the same issue and eventually a thermal event occured. The unit will need a new control board and user interface to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11309937 (user interface) and 1 W11290055 (control board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Kents Store, Virginia 23084

Eric F.

Job Details: 11/21/2022

"SR# 7735095065Confirmed cx complaint unit not always pulling ice drawer open, not always shutting on left side. Found tracks iced up, resistance in ice tray tracks causing self assist pull to be weaker on left side. Issue may be being exacerbated by convex curvature of mullion where cabinet and top of freezer drawer gasket meet. Called whirlpool techline, techline escalated issue to engineering team, will reach out to either myself or the Cx to proceed with a repair attempt or buyout.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 11/21/2022

"Puddling at front left corner . no big signs of tears in hose/ crack in components .. no errors .. fabric softner overflowing, needs new valve and dispenser.. Call techline if cx calls back again , regarding possible splash gaurd tub ring; ordrng 1 W11220230 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Zion Crossroads, Virginia 22942

Eric F.

Job Details: 11/21/2022

"Confirmed cx complaint unit not cooling. Cx states they power cycled unit and cooling function was restored. Found evidence of fresh food UI pantry drawer exposure to water. Instructed cx on unit care, quoted him for new door in the event that the issue reoccurs and cannot be fixed by power cycling. Charged 120 diagnostic.; ordrng 1 W10815674 (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Glen Burnie, Maryland 21061

Alexander D.

Job Details: 11/21/2022

"cx complaint unit not cooling in rc and fz warmer than it should be. inspected unit and verified complaint. found evap overfrosted. inspected control and it only has 1 sticker on it. found element not heating. found bad connection on evap harness to brown heater wire. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, in stock @ tribles. scheduled return visit for 12/2; ordrng 1 W11546681 (evap harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 11/21/2022

leveled fridge found left gasket wider than left heated gaskets slight change ordering both door gaskets customer would like ot have both jobs done at once didt want to set up until he is aware of the parts for the combi oven; ordrng 2 W10830055 (gaskets)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, Virginia 23661

Justin W.

Job Details: 11/21/2022

cx complaint unit making grinding noise when it is turning or agitating counterclockewise. checked unit to find slight play in gearcase. ordering gearcase and parts to complete repair. found slight play in gearcase causing issue with splutch grinding. replaced splutch so unit is useable until we return. grinding is occurring with unit empty in quickwash after roughly 5 minutes of use. ordering parts to fix unit. advised scheduled cx for the 28th of november due to parts readily available. advised if we have an issue obtaining parts in time for appointment that she would be called. cx agreed; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11510461 (washplate) and 1 look (look) and 1 W10752187 (screw)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Timonium, Maryland 21093

Brian R.

Job Details: 11/21/2022

cx had a list a mile long on unit and talked 90 MPH. says unit runs bad and doesnt wash. found codes F7E1 Tachometer Missing or Wrong Signal F7E7 Motor Unable to Reach Target RPM F0E2 Over Suds F0E5 Off Ballance Load. tried running DLMS cycle and unit tries to start and then shuts down and flashes code F7E1. pulled unit to find black dust all over. took shield off to find belt broke and clutch groved good as well as motor pulley.unit will need parts. as soon as all parts are in office will schedule.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11481722 (Shift Actuator)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near New Market, Maryland 21774

Ricardo S.

Job Details: 11/21/2022

"Cx complains that the unit stopped in middle of the cycle, i ran diagnostic test and found an error code f8e1 long fill f3e2 pressure system error.. the hot valve not working properly and customer use hot water on all cycles .. order part; ordrng 1 w11220230"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Waldorf, Maryland 20601

Robert A.

Job Details: 11/21/2022

"Cx complaint that the unit is not cooling at all in the RC. I inspected the unit to confirm the complaint. I checked the unit temp (unit is set to 37 & 0), the FC is good (0) but the RC is too warm (47). I ran test 1 & 2 for the thermistor they read 4 & 35. I ran test 56 & 57 for the evap fans, the FC ran fine but the RC fan did not run being covered in ice. The unit needs a new evap cover that includes the fan and thermistor. I changed the defrost cycle to an 8 hour cycle ( test 126). I'm ordering the part for the return visit. I collected the payment in full by CC. I scheduled the appt for 12/2.; ordrng 1 W11395558 (evap cover 165.55)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Laurel, Maryland 20708

Andrew H.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Germantown, Maryland 20874

Julian H.

Job Details: 11/21/2022

"CX complaint about led's being out & ice accumulating on FC floor found leds out replaced them from VS remove ice found a frost formation from evap drain defrosted & working; ordrng 2 W11338533 (led module)s and 1 LOOK (LOOK), used 2 W11338533 (led) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Crownsville, Maryland 21032

Alexander D.

Job Details: 11/21/2022

"cx complaint unit intermittently tripping circuit breaker after previous repair. pressed cancel to run drain pump and breaker didnt trip. ran diagnostics and have f7e1 single speed washmotor failure, fAe2 vent electrical problem, f9e1 long drain errors stored. ran test cycle and it completed without tripping breaker. ran fill and drain a few more times and still not tripping breaker. if unit is causing breaker to trip then its either cause of washmotor issue and its working too hard sometimes or vent not sealing and moisture inside door causing short. ordering sump asm and vent, advised cx to wait til after replacing parts to try replacing breaker if issue persists. call cx to schedule return visit once we have eta on parts; ordrng 1 W11416362 (sump asm) and 1 W11414073 (vent asm)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 11/21/2022

arriverd foudn motor wouldnt unfasten off motor shaft and wuill need new motor to replace both together.. i left wheel at house and call cx when motor in to return cx had previously gotten PL1..; ordrng 1 W11549461 (motor)

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Olney, Maryland 20832

Julian H.

Job Details: 11/21/2022

2YR WARRANTYCX complaint about unable to turn lf burner found that valve bend & broke off not cause by CX need mainfold ; ordrng 1 W11384736 (MANIFOLD)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near White Hall, Maryland 21161

Brian R.

Job Details: 11/21/2022

cx complaint is warming drawer wont close all the way on one side. tried adjusting and moving drawer around and it made drawer close worse. look like drawer is warped and rails dont go back 1 inch more. will order parts needed and office to schedule.; ordrng 1 W11131365 (SLIDEDRWR) and 1 W11123024 (SLIDEDRWR) and 1 W11036176 (Drawer)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 11/21/2022

"Cx complaint dw not drying dishes, detergent doesn't completely dissolve.Ran diag, found 7-1 error. The heater turned on during the cycle, but the divertyer never stopped turning, seemed like it couldn't find the position. Ordering sump/motor assy W10902372. Collected $446.94. Balance due $125; ordrng 1 W10902372 (sump/motor assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Fairfax, Virginia 22033

Richard B.

Job Details: 11/21/2022

"CX complant. Door damaged. From prior diagnosis found unit needs a door on left side , Afer installing left door usine all the existing components , Plug for door is wrong , double femail plugs. One on door should be a male . Unable to use existing harness as plugs will not fit through door passages . Put old door on using all the existing components . Advised CX to call once door arrives and check for damage. RB; ordrng 1 W11518735 (door), ordrd 1 w11518735"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL00

Near Falls Church, Virginia 22046

David J.

Job Details: 11/21/2022

CX complaint glass is not aligned on door of microwave after previous text visit. Found that unit needed a new piece of glass. Arrive to unit and inspected and found were glasses misaligned. Went to remove new panel that I brought out to replace and found that stainless is bent on the corner and needs to be re-ordered For return visit. Unit is still working but needs to be replaced. Will arrive when part comes in. ; ordrng 1 W11602618 (Outter glass door)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOC54EC0HS04

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 11/21/2022

called tech line advised screen goes black for updates called connect team advised unit is up to date and shouldnt be getting a new update yet ordering console control and ui harness; ordrng 1 W11297728 (console) and 1 W11325603 (control1) and 1 W11261167 (control) and 1 W11356991 (harness control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near York, Pennsylvania 17403

Sal R.

Job Details: 11/21/2022

CX complai t was that the unit is not producing ice. I foun d that the unti has low ice production. I found that the fill tube was frozen over. I was able to steam out the ice and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ00

Near York, Pennsylvania 17403

Sal R.

Job Details: 11/21/2022

CX complaint was that the unti was not making ice. I found that the IM motor head failed. I replaced the icemaker and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DRYER

Model WED9750WW0

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 11/21/2022

"cx complaint no operation, checked unit found open thermal fuse, element shorting to G on this appt. replaced thermal fuse and element, tested, element did not cycle off, tripped fuse, unit heated on air only, indicating failure in controls, cx advised did not want any further repairs, and was purchasing new unit.; ordrng 1 WP3392519 (lr/vs rop1y), used 1 WP3392519 (fuse lr/vs rop1y) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM02

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 11/21/2022

Cx complaint light out in rc. Was able to access unit and found that the rc light had failed. Ordering switch and setting return for Mon 11/28/22; ordrng 1 W11384469 (door switch)

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Potomac, Maryland 20854

Julian H.

Job Details: 11/21/2022

CX cokmplaint about unit being loud & squealing a lot causing cycles not to finish sometimes inspected unit on test mode F0E5 unbalance error then put unit on auto test & found squealing from suspension pushed them & not moving back up quickly issue with suspension CX DONT WANT TO MOVE FWD YET PAID SVC CALL ONLY; ordrng 1 W11130356 (suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Millersville, Maryland 21108

Alexander D.

Job Details: 11/21/2022

"cx complaint unit still making big bricks of ice. inspected unit and verified complaint. ice is too big in mold, icemaker is filling with too much water. cycled icemaker and it harvested but when it filled water came shooting in a lot faster than normal. didnt seem icemaker was calling for water too long. issue must be valve or too high of water pressure. ordering valve and water pressure tester to make sure pressure is between 30-120PSI. also ordering icemaker in case this one gets damaged harvesting big bricks of ice. call cx to scheudle return visit once we have eta on parts; ordrng 1 W11546685 (valve) and 1 W11546935 (icemaker) and 1 WATERPRESSURETESTER (WATER PRESSURE TESTER) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Virginia Beach, Virginia 23462

Zachery R.

Job Details: 11/21/2022

"upon arrival, checked unit, unit displaying f7e7 motor unable to reach target rpm, f0e9 off balance. unit is properly installed. ran auto test cycle, unit is shaking excessively. checked gearcase. come to find small amount of oil leaking from bearing onto clutch. advised cx its best if we replace all parts at once, cx agreed. ordering gearcase, belt, washplate, motor, and clutch to complete repair. returning with suspension rods.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W10902814 (washplate)"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Glen Burnie, Maryland 21061

Alexander D.

Job Details: 11/21/2022

cx complaint rc not cooling properly and frosting in fz. inspected unit and verified complaint. evap overfrosted. found control has 2 stickers on the side meaning it should be replaced. heater is heating and defrost thermistor is reading 28.7kohms while encased in frost. cleared frost with steamer. ordering control. call cx to schedule return visit once we have eta on part; ordrng 1 W11546690 (control box)

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