We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/21/2022
Cx complained of frost. Installed new door and hinges and added heat around the gasket for a better seal. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Potomac, MD 20854
Julian H.
Job Details:
11/21/2022
replaced parts tested & working
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/21/2022
Terminal block issues ordering nuts and terminal ; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Olney, MD 20832
Julian H.
Job Details:
11/21/2022
2YR WARRANTYCX complaint about unable to turn lf burner found that valve bend & broke off not cause by CX need mainfold ; ordrng 1 W11384736 (MANIFOLD)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near York, PA 17404
Sal R.
Job Details:
11/21/2022
CX compliant was that the unit would not drain. I found that the drain pump is burnt out. I accessed and replace the drain pump and unit test good.
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/21/2022
Unable to locate inforned the rtm states she will keep an eye out for it 2nd attempt ; saved tckt
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/21/2022
replaced all parts tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/21/2022
Terminal block issues ordering nuts and terminal ; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21209
Keith H.
Job Details:
11/21/2022
cx says unit still leaking inspected unit no errors in diagnsotics. ran test it worked fine. also ran a couple cycles with loads no leaks. ran drain and spin no leaks ran bulky no leaks. unabel to duplicate cx frustrated adn wants a second opinion; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near McLean, VA 22101
Jason A.
Job Details:
11/21/2022
CX complaint RC temps inconsistent & noise. Found noise coming from scroll & evap heavy frost. No airflow. Called MA & VIA will cover cost of scroll. New scroll lines up & all screws tight. Noise level normal > JJ
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/21/2022
replaced cabinet absorbers and suspension rids reinstalled tested spin and agitate sounds normal ***look look cabinet needs to be picked up
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chantilly, VA 20152
Carl R.
Job Details:
11/21/2022
"Cx complaint is, AIG REF IM NOT MK ICE/SHUTTING OFF. REF/FREEZER WILL SHUT OFF ON ITS OWN AND CUSTOMER HAS TO UNPLUG IT FOR 10 MIN AND PLUG BACK IN FOR IT TO WORK. BUT CONS IS STILL HAVING THIS ISSUE ONCE A MONTH HE SAID. BUT ICE MAKER IS NOT WORKING AGAIN & SAID IT MAKES A CLUNKING NOISE. PLEASE CALL TECHLINE WHEN IN THE HOME AS WELL. From previous technician recommendations per tech support. Unplugged unit sonparts can be replaced. Control, control electronics, and wire harness was replaced. Removed both doors, and mulion, and deli section. Removed right slide to gain access to wire harness. Removed cover to gain access to control board area. Replaced both control boards. Unit working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dumfries, VA 22026
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Detergent Lid will not close. Checked the Detergent Lid. Lid will not stay closed. Installed the Dispenser. Tested the unit. No leaks. Unit is working as Designed. ( Advised to put all pods at the bottom of the Dishwasher Tub.)
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/21/2022
Unable to locate inforned the rtm states she will keep an eye out for it 2nd attempt ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hanover, PA 17331
Drew B.
Job Details:
11/21/2022
arriverd foudn motor wouldnt unfasten off motor shaft and wuill need new motor to replace both together.. i left wheel at house and call cx when motor in to return cx had previously gotten PL1..; ordrng 1 W11549461 (motor)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Installed control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details:
11/21/2022
Parts not on van will revisit; saved tckt
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Huntingtown, MD 20639
Shane B.
Job Details:
11/21/2022
installed ordered part and restored power. tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Fairfax, VA 22032
Richard B.
Job Details:
11/21/2022
"CX complant, Washer hasnot worked since delivery, Inspected unit and found F8E1 valve failure in diagnostics, Cleared error code and started a regular wash cycle after turning on supply line valves, Tested unit on warm cycle, Hot cycle and also cold cycle after clearing valve failure error code. Unit is working as designed. Instructed CX on load and go dispenser and use of machine. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/21/2022
"Replaced all the parts, the leak sropped and all the lights worked ok. Collected $190"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Manassas, VA 20112
Demonte S.
Job Details:
11/21/2022
Installed the Water Filter Head. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Solomons, MD 20629
Shane B.
Job Details:
11/21/2022
"complaint is the same as back in 2020. screen fogs up when upper oven is used and unit displays F2E1. checked for codes and found F2E1, F6E9, F6E6. cleared codes. gasket looks fine and seem to be making contact with the door. i called techline as this is a repeat issue. they advised covering dishes or putting them in a oven bag to contain steam. they had me check continuity of UI harness to ACU. no issues with harness. SR#7735095847. ordering both control boards and marking UI for use on return. all parts to be installed together. cx wasent sure they wanted to pay for labor or have unit fixed beings they are so unhappy with unit. gave cx SR#. advised him to call our office if they want to cancel the return visit. cx said most likely will fix but wants to check with wife first and call whir; ordrng 1 W10801665 (control board) and 1 W11179310 (control board)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Crownsville, MD 21032
Alexander D.
Job Details:
11/21/2022
"cx complaint unit intermittently tripping circuit breaker after previous repair. pressed cancel to run drain pump and breaker didnt trip. ran diagnostics and have f7e1 single speed washmotor failure, fAe2 vent electrical problem, f9e1 long drain errors stored. ran test cycle and it completed without tripping breaker. ran fill and drain a few more times and still not tripping breaker. if unit is causing breaker to trip then its either cause of washmotor issue and its working too hard sometimes or vent not sealing and moisture inside door causing short. ordering sump asm and vent, advised cx to wait til after replacing parts to try replacing breaker if issue persists. call cx to schedule return visit once we have eta on parts; ordrng 1 W11416362 (sump asm) and 1 W11414073 (vent asm)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/21/2022
"replaced acu, pump, and harness, calilbrated and tested. unit making abnormal noises. checked gearcase, coem to find oil leakign from bearings onto motor and clutch, orderign all parts to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (motor) and 1 W10734521 (clutch) and 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Dustin F.
Job Details:
11/21/2022
"CX complaint: LH RC door wont shut right, mullion keeps going below the recieverInspected unit, confirmed complaint. Used drill to level unit using Units frame feet. Leveled then tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/21/2022
Parts were not on Van will revisit ; saved tckt
We serviced a
JENN-AIR OVEN
Model JJW2827LL00
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
CX complaint is the unit isnt working. Inspected unit and found unit not powering up pulled unit and tested power unit is getting good power found the UI connector disconnet from UI reseatted and unit is now working properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/21/2022
Unable to locate inforned the rtm states she will keep an eye out for it 2nd attempt ; saved tckt
We serviced a
JENN-AIR FREEZER
Model JFC2089WEP11
Near Washington, DC 20001
Samuel R.
Job Details:
11/21/2022
cx complaint unit drawer lid wont stay on.also ice maker is not making ice.inspected unit and could confirm cx complaint.tested ice maker and motor would not rotate.further inspection found left end cap to be broken at the tab.unit will need a new ice maker and end cap.cx will like repair to be done at once so have time to clesr bottom of fridge for repair; ordrng 1 W10884390 (ice make r)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Arlington, VA 22204
Lloyd B.
Job Details:
11/21/2022
Cx complained the unit made noise. Inspected the unit and found that the rotor bolt was getting loose. Tightened the rotor bolt and tested and it no longer makes noise. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Smyrna, DE 19977
Andrew W.
Job Details:
11/21/2022
Cx complaint is unit starts the drain pump when it's plugged in. inspected and verified complaint. help cancel button down for 5 seconds and the unit stopped trying to drain. checked unit for error codes and found F8E1 long fill no fill error. Checked and founf hot water valve was shut. opened valve and tested unit and unit filled without issue and completed the test cycle without issues. unit is working as designed. job complete
We serviced a
KITCHENAID OVEN
Model koce507ewh09
Near Millersville, MD 21108
Alexander D.
Job Details:
11/21/2022
cx complaint unit still not holding temps. cx will cancel and restart cycle and see that its 25-30* lower than set temp and takes several minutes to finish preheating again. inspected unit and verified complaint. still has f3e3 error stored. called techline to see if meat probe shorting could cause unit to lose temp and he said it shouldnt cause this issue. techline did say that if cx cancels and restarts cycle it will always start 20-30* lower than set temp. TL recommended getting avg temp. put thermocouple foiled to center rack. unit finished preheating in 13min and held an avg temp of 356. advised cx unit is operating as designed and she may need to try different rack positions and bakeware materials for better browning.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details:
11/21/2022
Parts not on van will revisit; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Germantown, MD 20874
Julian H.
Job Details:
11/21/2022
"CX complaint about led's being out & ice accumulating on FC floor found leds out replaced them from VS remove ice found a frost formation from evap drain defrosted & working; ordrng 2 W11338533 (led module)s and 1 LOOK (LOOK), used 2 W11338533 (led) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/21/2022
cx complaint unit take several cycles to get dry clothes. ran unit and found unit heats. checked air flow and found the paper did not fall off the rack. went outside to find the vent was clogged. was able to clean out vent and retest. units air flow was 100% better. charged cx $120 service call and $45 in labor for cleaning the vent. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
11/21/2022
Parts were not on van will revisit; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/21/2022
"Installed new motor , clucth and shifter.. tested unit . job complete CX NEEDS PLUMBER TO CLEAR DRAIN , IT WILL OVERFLOW .."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details:
11/21/2022
Parts not on van will revisit; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22203
Lloyd B.
Job Details:
11/21/2022
Cx complained the arms aren't moving. Installed new sump and tested and it now fills washes and drains with no leaks. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Washington, DC 20010
Samuel R.
Job Details:
11/21/2022
cx cancelled at door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Vienna, VA 22181
Christian C.
Job Details:
11/21/2022
Installed damper control assembly. Tested damper. Damper opening and closing.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Reston, VA 20194
Carl R.
Job Details:
11/21/2022
Cx canceled call do to owner purchase a new unit. Didn't verify model or serial number.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Bristow, VA 20136
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Washer isn't Dispensing Detergent. Ran Service Diagnostics on the unit. No Error Codes. Checked the Load & Go settings. Load & Go is Disabled. Turned Load & Go On. Started a normal Wash Cycle. Soap is Dispensing. Showed the cx. This is a Use & Care Call. Advised that the cx only get one of these type of calls. Referred the cx to read the Use & Care or call whirlpool to ask if they can send a manual by email.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Laurel, MD 20708
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL OVEN
Model JJW2430DP03
Near Washington, DC 20009
Samuel R.
Job Details:
11/21/2022
replaced part ordered.tested unit and unit is now working properly
We serviced a
WHIRLPOOL OVEN
Model JJW2430DP03
Near Washington, DC 20009
Samuel R.
Job Details:
11/21/2022
replaced part ordered.tested unit and unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near York, PA 17404
Sal R.
Job Details:
11/21/2022
"CX complaint was that the unit was leaking water when the inlet valves opened. I found the valve to be corroded and leaking when opened. I accessed and replace the valve and dispenser housing, Unit test good. I collected $472.40 for service , parts, shipping, labor and taxes via credit card. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Sykesville, MD 21784
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit not working sometimes, inspected unit, i ran diagnostic test mode and found an error code f5 door error.. the lid is cracked..THE DOOR DON'T ALIGNMENT PROPERLY... CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11259006 (lid)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Washington, DC 20002
Samuel R.
Job Details:
11/21/2022
replaced parts and drive block got stripped since it had to be banged off the old gearcase.will just have to install drive block on return visit.called office to schedule WP389140 9 tribles ; ordrng 1 WP389140 (drive block)
We serviced a
WHIRLPOOL OVEN
Model AGR6303MMW0
Near Aylett, VA
Jerod R.
Job Details:
11/21/2022
"tested unit found unit had blown out ignitor , replaced and tested unit is now fully functional"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Harrisburg, PA 17102
Fred G.
Job Details:
11/21/2022
arrived to cx home to find the unit has not model/serial number sticker. advised cx to call whirlpool and see if a sticker can be mailed to them.
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/21/2022
These appliances are in a city building (shelter) and the cx says they have city people or maintence men come fix and don' pay. Service declined
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
"Cx complaint of a gas leak from gas valve. Inspected unit and found a connection not secure at all. I could lift the connection with my finger. Secured connection. Waited around 10 minutes and no more gas smell. If cx calls back order W10898290-gas valve, and gas sniffer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/21/2022
Parts were not on Van will revisit ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Lusby, MD 20657
Shane B.
Job Details:
11/21/2022
"cx complaint is the unit leaking from the bottom of the door. leak happens on all cycles. when i arrived door has some gunk on it at the bottom and unit had water stains down the front from middle of the door. cx is using HE detergent. checked for codes and found F0E2 oversuds, F8E1 long fill. cleared codes, ran service cycle. unit completed it with no issues or leaks. ran each water valve. all have good flow. ordering bellows to fix the leak issue.; ordrng 1 W11314648 (bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Waldorf, MD 20601
Robert A.
Job Details:
11/21/2022
"Cx complaint that the unit is not cooling at all in the RC. I inspected the unit to confirm the complaint. I checked the unit temp (unit is set to 37 & 0), the FC is good (0) but the RC is too warm (47). I ran test 1 & 2 for the thermistor they read 4 & 35. I ran test 56 & 57 for the evap fans, the FC ran fine but the RC fan did not run being covered in ice. The unit needs a new evap cover that includes the fan and thermistor. I changed the defrost cycle to an 8 hour cycle ( test 126). I'm ordering the part for the return visit. I collected the payment in full by CC. I scheduled the appt for 12/2.; ordrng 1 W11395558 (evap cover 165.55)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/21/2022
"cx complaint of unit leaking water as unit filling,checked unit to find no errror codes at this time ,looked at the under side of unit to find that the hose that gose from pump to back of cabinet had been chewed part needed as follows 1/W10899966service call brewak down as follows service call 120.00parts 20.56labor 110.00sub total 265.56tax 1.23grand total 265.56deposit 256.56; ordrng 1 W10899966 (tub to pump hose)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Richmond, VA 23236
John P.
Job Details:
11/21/2022
"CX complaint unit not working checked unit found error 4-3, 7-1, confirmed bad sump quoted:W11025157 $257.49$110 labor$15 shipping$15.45 tax"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Eldersburg, MD 21784
Ricardo S.
Job Details:
11/21/2022
"the client complains about a noise and unit stopped cooling for 48 hours now is cooling again, the customer has a audio on his phone, the noise comes from the compressor, the relay is good, the compressor makes a humming noise... sealed system repair order compressor, drier, lock ring tool LOOK LOOK .. 2 counts job; ordrng 1 w11370574 (compressor) and 1 W11109499 (drier-tube) and 1 lockring (tool LOOK LOOK) and 2 countsjob (2 counts job)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Washington, DC 20002
Shawn D.
Job Details:
11/21/2022
cx complaint unit is leaking inspected unit and found it dripping from the valve maybe the 90 was over tighten i insall. replced valve and clamp reinstakked 90 with thread tape turned water on no leaks then ran unit no leaks. unit is good
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Fallston, MD 21047
Neil H.
Job Details:
11/21/2022
CX COMPLAINT ELEMENTS CYCLING STRANGE AND CX SAID THEY WOULD STILL BE EXTREMELY HOT AFTER BEING OFF FOR HOURS LATER REPLACED RIGHT SIDE ELEMENTS AND SWITCHES
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/21/2022
Parts were not on Van will revisit ; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Annapolis, MD 21401
Emmanuel R.
Job Details:
11/21/2022
"Cs unit is not heating, I confirmed complaint. I found Mw not heating and showing (no heat) on display. I pulled unit out and found the connector to the magnetron not secured. I was able to secure magnetron electrical connector and restored heating. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenwood, MD 21738
Marc M.
Job Details:
11/21/2022
installed parts and ran DLMS calibration cycle. unti now checks good.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Washington, DC 20004
Shawn D.
Job Details:
11/21/2022
cx complaint had a leak unit stopped working but is working today wants unit inspected and make sure its safe to use. inspected unit and is working good today heating good fan works. cx had vent fixed so more leaks. i did notice rear cabinet is popping out so removed screws and popped back in reinstalled screws and unit is safe to use. unit is good
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Market, MD 21774
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit stopped in middle of the cycle, i ran diagnostic test and found an error code f8e1 long fill f3e2 pressure system error.. the hot valve not working properly and customer use hot water on all cycles .. order part; ordrng 1 w11220230"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/21/2022
"cx needs to call wpol back, cx had ext wty .. having ticket dispacted correctly.. unit needs gearacse and 4- suspension rods .. took a quick glance at unit.. suspension bouncing like a basket ball .. send shop job if ticket is redispacted"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, PA 17057
Drew B.
Job Details:
11/21/2022
cx complaint that they had another service from other company they stoped working.. when arrived unit had water in unit and had che ked power at box to verified connections were lose casuing the power to be intermitting. i was able torestest and would stop before drying again FOUND Bad owi sensor and and not starting cycle after one minute; ordrng 1 W11084121 (owi sensor 7@trb) and 1 W11085683 (sump 29@trb) and 1 W11305308 (control 1@trb)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23236
John P.
Job Details:
11/21/2022
found wire not fully seated on TCO seated wire tested working as designed
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Woodbridge, VA 22192
Richard B.
Job Details:
11/21/2022
"CX complant, Washer dosent work , Prior diagnosis found unit needs motor , rotor and slider , When going to install parts found also needs gearcase dure to rusted shaft and parts wont come off, Further work needed, RB; ordrng 1 W11393685 (gearcase) and 1 looklook (look look)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/21/2022
"cx complaint aig wm no water enters tub checked unit and found error code for no water , tested unit and found cold water valve ohmed out of range . tested all marjor componets and everthing tested good other then inlet valve tryed to call office 3x to set up next apt but dont have no service cx stated service acts up alot in home and they will reach out to office to reschedule.; ordrng 1 W11165546 (inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Cherry Run, WV 25427
Andrew S.
Job Details:
11/21/2022
Per previous tech I was able to access and repalce the tub. i then ran the diag cycle while the unit was still pulled out to verify that there are no leaks. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/21/2022
helped jp install tub.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
11/21/2022
Parts were not on van will revisit; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Timonium, MD 21093
Brian R.
Job Details:
11/21/2022
cx had a list a mile long on unit and talked 90 MPH. says unit runs bad and doesnt wash. found codes F7E1 Tachometer Missing or Wrong Signal F7E7 Motor Unable to Reach Target RPM F0E2 Over Suds F0E5 Off Ballance Load. tried running DLMS cycle and unit tries to start and then shuts down and flashes code F7E1. pulled unit to find black dust all over. took shield off to find belt broke and clutch groved good as well as motor pulley.unit will need parts. as soon as all parts are in office will schedule.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11481722 (Shift Actuator)
We serviced a
ADMIRAL ALL IN ONE W/D
Model 124 OIL CHANGE
Near Crofton, MD 21114
Branden R.
Job Details:
11/21/2022
oil change 711 battlefield blvd chesapeake va 23320
We serviced a
ADMIRAL ALL IN ONE W/D
Model 124 OIL CHANGE
Near Crofton, MD 21114
Branden R.
Job Details:
11/21/2022
oil change 711 battlefield blvd chesapeake va 23320
We serviced a
ADMIRAL ALL IN ONE W/D
Model 124 OIL CHANGE
Near Crofton, MD 21114
Branden R.
Job Details:
11/21/2022
oil change 711 battlefield blvd chesapeake va 23320
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Midlothian, VA 23112
John P.
Job Details:
11/21/2022
Checked unit found wire not seated on heater seated wire tested working as designed
We serviced a
WHIRLPOOL RANGE
Model WMH31017HS2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Maintenance is going to have to locate unit and contact us.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Washington, DC 20002
Shawn D.
Job Details:
11/21/2022
cx complaint unit leakeding. inspected unit found leaking at 90. replacd valve used thread tape turned water on and tested no leaks and is working. unit is good
We serviced a
KITCHENAID OVEN
Model KOCE507ESS05
Near Keswick, VA 22947
Eric F.
Job Details:
11/21/2022
"Tested unit according to techline instructions. Techline determined unit not getting continuity through switches to noise filter/microwave appliance manager. Reinstalled harness after techline testing, went to demonstrate failure to Cx and explain techline findings and found unit working again. Disconnecting and reconnecting harness for testing restored lost continuity, unit no working as designed. Instructed cx to call back if any further issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
11/21/2022
Parts were not on van will revisit; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Arlington, VA 22201
Lloyd B.
Job Details:
11/21/2022
Cx complained the unit did not dispense water. Inspected the unit and found low pressure. Installed filter bypass and the pressure increased. Installed new filter head and tested and the unit and it now dispenses as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/21/2022
"replaced parts, unit tested.. no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21217
Eric W.
Job Details:
11/21/2022
installed new coupler compressor and filled unit unit now starting to cool
We serviced a
MAYTAG MICROWAVE
Model MMV1175JB
Near Bristow, VA 20136
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Microwave inner light isn't working. Checked the inner Cabinet Light. Found that the Light Bulb is blown. Installed Light Bulb. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Fairfax, VA 22030
Richard B.
Job Details:
11/21/2022
"CX was not home, Mother inlaw stated CX will call and rescedule RB; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23661
Justin W.
Job Details:
11/21/2022
cx complaint unit making grinding noise when it is turning or agitating counterclockewise. checked unit to find slight play in gearcase. ordering gearcase and parts to complete repair. found slight play in gearcase causing issue with splutch grinding. replaced splutch so unit is useable until we return. grinding is occurring with unit empty in quickwash after roughly 5 minutes of use. ordering parts to fix unit. advised scheduled cx for the 28th of november due to parts readily available. advised if we have an issue obtaining parts in time for appointment that she would be called. cx agreed; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11510461 (washplate) and 1 look (look) and 1 W10752187 (screw)
We serviced a
WHIRLPOOL OVEN
Model AGR6303MMW0
Near Aylett, VA
Jerod R.
Job Details:
11/21/2022
"tested unit found unit had blown out ignitor , replaced and tested unit is now fully functional"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Norfolk, VA 23511
Carl A.
Job Details:
11/21/2022
helped AC tested unit works as designed
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Palmyra, PA 17078
Justin L.
Job Details:
11/21/2022
Cx complaint unit not draining. Was able to access unit and found unit drained but slow. removed unit and found drainhose had come out of connector and kinked. Was able to correct and reroute and test. Unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Stafford, VA 22556
Thomas B.
Job Details:
11/21/2022
Searched store unable to locate rtm states it may have been returned already closing rtm states she will resend it up if it is located closing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Stafford, VA 22556
Thomas B.
Job Details:
11/21/2022
Searched store unable to locate rtm states it may have been returned already closing rtm states she will resend it up if it is located closing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Stafford, VA 22556
Thomas B.
Job Details:
11/21/2022
Searched store unable to locate rtm states it may have been returned already closing rtm states she will resend it up if it is located closing
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Macon, VA 23139
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/21/2022
"Confirmed cx complaint unit not cooling. Found evap frozen over, bi-metal reading open. Ordering evap harness + bi-metal and control.; ordrng 1 W11551372 (harness + bimetal) and 1 W11293378 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Randallstown, MD 21133
Keith H.
Job Details:
11/21/2022
cx complaint is dryer no operation inspected unit tried to verify 240 from out let to unit but at outlet i got 121v and 2v. needs 220/240v to operate cx will have electricain check
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/21/2022
Cx stated unit not cooking properly inspected tested and verified cx complaint when oven set to 350 average temp at 280 both ovens doing the same thing. Elements are all good and within range. Adjusted oven by 30 and oven responded well to adjustment but still peaking at 340 ordering temp sensors for both ovens and resched cx for 11/30; ordrng 2 W11598120 (Temp sensor)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near McLean, VA 22101
David J.
Job Details:
11/21/2022
CX complaint water dispenser has nothing coming out of it and bottom crisper drawer cannot be latched to endcap. After previous tech visit he found that this unit needed a new filter head and endcap for the bottom drawer. Removed all parts and replaced with new. Tested function of water And attached lid to new endcap. Unit is not working as designed job complete.