Service History 957 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM02

Near Lancaster, PA 17603

Justin L.

Job Details: 11/21/2022

Cx complaint light out in rc. Was able to access unit and found that the rc light had failed. Ordering switch and setting return for Mon 11/28/22; ordrng 1 W11384469 (door switch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Centreville, VA 20120

Richard B.

Job Details: 11/21/2022

"CX complant. Dishrack pulling gasket and rack falls. . Inspected unit and found after adjuster replacement the upper rack is pulling on the door gasket when it rides in and out and rail stops are not installed properly. Adjuster upper rack so it no longer rubs on door gasket when riding in and out and installed rail stops correctly so rack dosent fall out, Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 11/21/2022

Informed RTM of the uneconimical issue in ticket rtm understood found someone else tried to sell and it was returned for same issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Rochelle, VA 22738

Eric F.

Job Details: 11/21/2022

Confirmed cx complaint unit intermittently restarting. Start device and capacitor or compressor failing. Ordering start device and capacitor.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10448874 (start-dev)

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 11/21/2022

"upon arrival no answer at door waitied for cx. cx complaint unit not washing. checked unit, unit displaying f4e3. ran auto test cycle. water is not pumping as it should, checked motor, motor is measuring out of range, ordering new sump&pump to complete repair.; ordrng 1 W10888591 (pump and motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Bristow, VA 20136

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the Washer isn't Dispensing Detergent. Ran Service Diagnostics on the unit. No Error Codes. Checked the Load & Go settings. Load & Go is Disabled. Turned Load & Go On. Started a normal Wash Cycle. Soap is Dispensing. Showed the cx. This is a Use & Care Call. Advised that the cx only get one of these type of calls. Referred the cx to read the Use & Care or call whirlpool to ask if they can send a manual by email.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Ashland, VA 23005

Jerod R.

Job Details: 11/21/2022

"tested unit found unit had bad valve do to pinched res. line replaced filterhead assm and valve , tested unit , unit is now fully functional"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS1

Near Macon, VA 23139

Jerod R.

Job Details: 11/21/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL DRYER

Model WED9750WW0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 11/21/2022

"cx complaint no operation, checked unit found open thermal fuse, element shorting to G on this appt. replaced thermal fuse and element, tested, element did not cycle off, tripped fuse, unit heated on air only, indicating failure in controls, cx advised did not want any further repairs, and was purchasing new unit.; ordrng 1 WP3392519 (lr/vs rop1y), used 1 WP3392519 (fuse lr/vs rop1y) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Portsmouth, VA 23701

Anthony D.

Job Details: 11/21/2022

cx complaint unit not making ice checked temps fc at 2 degrees checked ice maker found icemaker to be in the off position turned to on position icemaker cycled and filled unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 11/21/2022

Inspected unit unable to locate any noises unit runs without issue no error codes did a full check found loose connections on motor tightened tested for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, MD 20882

Marc M.

Job Details: 11/21/2022

cx complaint unit not cooling. inspected unit and upon arrival found room temp in both fc and rc. cx oulled unit out and power was cycled. upon powering unit on for that the compressor start widning will buzz loudly and not begin run. unit has failed compressor and will require SS repair. also while behind unit found water line from filter housing to be substantially damaged. at risk of water leak am ordering new water tubing to correct damage. pics taken. SS tech only on return 3 count; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11504415 (lokring) and 1 W11506621 (lokring) and 5 W11506635 (process stub)s and 1 W11109499 (drier) and 1 W11504445 (lokring) and 1 W11504447 (lokring) and 1 W11598434 (evap) and 1 W11506620 (lokring) and 1 W11504450 (lokring) and 1 W11482381 (water tube 1) and 1 WPW10499015 (water tube 2) and 1 W11484604 (water tube 3)

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Harrisburg, PA 17110

Fred G.

Job Details: 11/21/2022

"cx complaint when using any cycle setting that has the spin speed at max the unit puts out a burning small and the unit makes a grinding noise. entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. pulled out out and did found the rear cover was dented and rotor screw was hitting back panel. i then found the spin basket is moving inside tub and due to bad bearings. called TL (SR7735097251) was told to order tub assy, will use the rotor on return visit, stator, 2tech, 2 call count. called safety spoke to Kelly, was told the repair costs to much and they want the cx to call safety and they will swap the unit."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near McLean, VA 22101

David J.

Job Details: 11/21/2022

F5E1 Lid switch fault F2E1 Ui stuck key CX complaint unit will sometimes and cycle and leave clothes wet. Arrived to unit and inspected and found that customer just moved in the house with this unit. Put unit into diagnostic mode and check for Error codes. Found two error codes above. Cleared error codes and ran diagnostic cycle. Found unit completed cycle with no issues during cycle. The agitation process was very weak. Checked for error codes after cycle and had none. Lifted unit and inspected clutch clutch needs to be replaced due to ware. Found no oil from gearcase. Ordering lid latch as well. Quoted customer for repair. Customer paid 120.00 service call. They will call and let us know if they want to continue with repair. ; ordrng 1 W10734521 (Clutch) and 1 W10810403 (Lid latch)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Washington, DC 20004

Shawn D.

Job Details: 11/21/2022

cx complaint had a leak unit stopped working but is working today wants unit inspected and make sure its safe to use. inspected unit and is working good today heating good fan works. cx had vent fixed so more leaks. i did notice rear cabinet is popping out so removed screws and popped back in reinstalled screws and unit is safe to use. unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Stephenson, VA 22656

Danny R.

Job Details: 11/21/2022

this is a rental and landlord thought it was covered bc they got work dont in jan 22 . cx will call wp to get unit covered and cancelled at door no payment

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Oak Hill, VA 20171

Carl R.

Job Details: 11/21/2022

"Cx complaint is, Not Draining - Front Load Washer. From previous technician recommendations. Removed lid and removed hoses from drawer. Installed new deawer. And lid. Unit working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near Prince Frederick, MD 20678

Shane B.

Job Details: 11/21/2022

after declining to have me work on the other unit cx moved on to dishwasher. he was explaining it doesnt was and he turned unit on. it started washing properly. he said he didnt want me to work on it now that its running. didnt work on this unit etiher.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Damascus, MD 20872

Marc M.

Job Details: 11/21/2022

cx complaint torn door gasket. inspected unit and found abrasive section of gasket ripped at the bottom right side of the door. unti will need new door gasket as well as high temp adhesive to apply gasket and 24 hours to cure.; ordrng 1 WPY055980 (adhesive (high temp))

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ00

Near York, PA 17403

Sal R.

Job Details: 11/21/2022

CX complaint was that the unti was not making ice. I found that the IM motor head failed. I replaced the icemaker and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Dallastown, PA 17313

Sal R.

Job Details: 11/21/2022

Per the previouse tech I was able to access and replace the FC LED . Unit test good.

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS01

Near Falls Church, VA 22043

David J.

Job Details: 11/21/2022

Cx complaint unit has F2 E1 stuck key error code. After previous text visit. Found this unit. Needed a new user interface. Arrive today and found the F2 E1 error code. Removed old user interface and replaced with new set to correct Marlin. Tested both microwave and oven. Unit is not working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Lincoln, DE 19960

Frederick R.

Job Details: 11/21/2022

CX complaint is WM will not drain. Inspected/tested and found the unit had a broken wire to the drain pump. Repaired broken wire and retested and now the unit is working and draining properly. Job is complete

We serviced a

KITCHENAID COOKTOP

Model KICU569XSS00

Near Sparks Glencoe, MD 21152

Brian R.

Job Details: 11/21/2022

cx complaint is she was using unit one day and herd a pop then unit stopped working and then started flashing numbers and letters. cx said she has a warrenty but didnt think she had to call them. per service pointer an\'ll parts need to be replaced at the same time as well as i pointer part thats ordered as well. will order up whats needed and cx will call ticket in for coverage as well as call office back she said..; ordrng 1 WPW10396615 (Display Board) and 1 W10607550 (Pointeer Kit)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Waldorf, MD 20602

Robert A.

Job Details: 11/21/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Damascus, MD 20872

Marc M.

Job Details: 11/21/2022

We serviced a

MAYTAG MICROWAVE

Model MMV1175JB

Near Bristow, VA 20136

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the Microwave inner light isn't working. Checked the inner Cabinet Light. Found that the Light Bulb is blown. Installed Light Bulb. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 11/21/2022

installed new heater . Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Kents Store, VA 23084

Eric F.

Job Details: 11/21/2022

"SR# 7735095065Confirmed cx complaint unit not always pulling ice drawer open, not always shutting on left side. Found tracks iced up, resistance in ice tray tracks causing self assist pull to be weaker on left side. Issue may be being exacerbated by convex curvature of mullion where cabinet and top of freezer drawer gasket meet. Called whirlpool techline, techline escalated issue to engineering team, will reach out to either myself or the Cx to proceed with a repair attempt or buyout.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near York, PA 17403

Sal R.

Job Details: 11/21/2022

CX complai t was that the unit is not producing ice. I foun d that the unti has low ice production. I found that the fill tube was frozen over. I was able to steam out the ice and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Kents Store, VA 23084

Eric F.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL WASHER

Model UNKWN

Near Norfolk, VA 23518

Carl A.

Job Details: 11/21/2022

cx cancelled as there was no modle or ser number on unit

We serviced a

WHIRLPOOL WASHER

Model UNKWN

Near Norfolk, VA 23518

Carl A.

Job Details: 11/21/2022

cx cancelled as there was no modle or ser number on unit

We serviced a

WHIRLPOOL WASHER

Model UNKWN

Near Norfolk, VA 23518

Carl A.

Job Details: 11/21/2022

cx cancelled as there was no modle or ser number on unit

We serviced a

WHIRLPOOL WASHER

Model UNKWN

Near Norfolk, VA 23518

Carl A.

Job Details: 11/21/2022

cx cancelled as there was no modle or ser number on unit

We serviced a

WHIRLPOOL WASHER

Model UNKWN

Near Norfolk, VA 23518

Carl A.

Job Details: 11/21/2022

cx cancelled as there was no modle or ser number on unit

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Walkersville, MD 21793

Ricardo S.

Job Details: 11/21/2022

"Cx complains that the unit not spining.. inspected unit i ran diagnostic test mode and found an error code f8e1 long fill, the cold valve is bad, unit not filling with water.. then the unit get stuck on rinse cycle; ordrng 1 W11038689 (valve)"

We serviced a

WHIRLPOOL COOKTOP

Model KGCS166GSS2

Near Falls Church, VA 22043

Jason A.

Job Details: 11/21/2022

Address is 2324 BRITTANY PARC DR but no house # 2324 on this street. Checked GPS. Called CX but they did not call for service

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Stafford, VA 22554

Robert W.

Job Details: 11/21/2022

Cx complaint is the unit is leaking watewr. Inspected unti and found the door gasket not sealing properly in the top left corner allowing water to leak. Ordering Door gasket to correct issue.; ordrng 1 W11483553 (Door gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Bear, DE 19701

Andrew W.

Job Details: 11/21/2022

Arrived to cx address on file and cx met me at the door and stated he tried to call to cancel the appointment but never got ahold of anyone. cx did not want unit serviced. job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBL0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/21/2022

Updated heater as per service notice and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDK031TBL3

Near Midlothian, VA 23112

John P.

Job Details: 11/21/2022

Upon arrival CX stated they had canceled the appointment

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOC54EC0HS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 11/21/2022

called tech line advised screen goes black for updates called connect team advised unit is up to date and shouldnt be getting a new update yet ordering console control and ui harness; ordrng 1 W11297728 (console) and 1 W11325603 (control1) and 1 W11261167 (control) and 1 W11356991 (harness control)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Baltimore, MD 21209

Keith H.

Job Details: 11/21/2022

cx says unit still leaking inspected unit no errors in diagnsotics. ran test it worked fine. also ran a couple cycles with loads no leaks. ran drain and spin no leaks ran bulky no leaks. unabel to duplicate cx frustrated adn wants a second opinion; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Portsmouth, VA 23701

Anthony D.

Job Details: 11/21/2022

cx complaint unit not making ice checked temps fc at 2 degrees checked ice maker found icemaker to be in the off position turned to on position icemaker cycled and filled unit working as designed

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Odenton, MD 21113

Alexander D.

Job Details: 11/21/2022

"cx complaint unit not completing cycles, only cycle that will run all the way thru is bulky. inspected unit and verified complaint. cx said another company has replaced control, actuator and cam asm. ran diagnostics and have f1e2 motor control fault. f2e1 stuck key errors stored. ran autotest and unit shut off during agitation. ran drain pump and it pumped all water out fine. ran spin and it shutoff again while trying to start spinning. motor checks good. replaced control, found old control had wire ties cut but still in the control meaning other company either gave her a used control or accidentally put old one back on. ran calibration and autotest, both completed properly and no errors came back. unit is now working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near New Windsor, MD 21776

Ricardo S.

Job Details: 11/21/2022

"Cx complains that the unit not working on any cycle, inspected unit, i ran diagnostic test mode, found some error codes f9e1 long drain, f7e1 single speed motor failure f8e1 no water..the unit get stuck on drain and diagnostic test not working, some wires under the dishwasher are damaged, please order main harness and replace please. unit needs hrnss.and order inlet valve, cntrl and sump just incase; ordrng 1 w11568793 (main harness) and 1 w11416363 (sump motor just in case) and 1 w11434044 (inlet valve) and 1 w11462459 (cntrl elec)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Manassas, VA 20111

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the cx is saying that the Washer will not Agitate or Spin. Ran Service Diagnostics on the unit. Error Codes are F7E5 = Shifter Fualt. Checked the Shifter to the unit. Shifter is still connected properly. Checked the Capacitor to the unit. Capacitor is reading Open Line. Installed the Shifter & Capacitor. Tested the unit. Unit is Agitating and Spinning. Unit is working as Designed. ( Any questions please check Sd Pictures. )

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dover, DE 19904

Andrew W.

Job Details: 11/21/2022

"Cx complaint is dishwasher not working. inspected and verified complaint. per cx complaint, checked water line into the unit and found the water line was shut off. turned valve open and tested unit and unit is now working as designed. job complete"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Edgewood, MD 21040

Neil H.

Job Details: 11/21/2022

CX COMPLAINT DISHES NOT DRYING FOUND HEATER DEACTIVATED RAN DIA AND REACTIVATED AND THE UNIT BACK WORKING AND HEATER TESTED GOOD.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model MH1170XSB6

Near Prince Frederick, MD 20678

Shane B.

Job Details: 11/21/2022

cx decided it would be cheaper to replace the unit than fix it and declined to have me work on the unit.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near New Windsor, MD 21776

Ricardo S.

Job Details: 11/21/2022

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL00

Near Falls Church, VA 22046

David J.

Job Details: 11/21/2022

CX complaint glass is not aligned on door of microwave after previous text visit. Found that unit needed a new piece of glass. Arrive to unit and inspected and found were glasses misaligned. Went to remove new panel that I brought out to replace and found that stainless is bent on the corner and needs to be re-ordered For return visit. Unit is still working but needs to be replaced. Will arrive when part comes in. ; ordrng 1 W11602618 (Outter glass door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hanover, PA 17331

Bernard M.

Job Details: 11/21/2022

"Defrosted evap and replaced fan motor, restored power and evap began to develop frost pattern with fan running. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Arlington, VA 22204

Lloyd B.

Job Details: 11/21/2022

Cx complained the unit made noise. Inspected the unit and found that the rotor bolt was getting loose. Tightened the rotor bolt and tested and it no longer makes noise. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Robert W.

Job Details: 11/21/2022

Replaced auger coupler ujnit tested and is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20720

Dustin F.

Job Details: 11/21/2022

"Inspected unit, found Dual Valve reading open and Bad LED. Replaced Dual Valve and LED, unit now dispenses water and lights all on ( pics taken) SAdly, the Wrong color pantry ui door was ordered. sending Pantry UI for return visit and reordered Stainless door (Black stainless was ordered); ordrng 1 W10815669 (Pantry door (stainless)) and 1 Look (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Aldie, VA 20105

Ezra M.

Job Details: 11/21/2022

"replaced compressor and dryer, installed process stub. filled unit with 140 psi nitrogen, no leaks, pressure held. vacuumed to -29, pressure held for 15 mins, no leaks, filled with 4.27 oz r134a, verified good and stable pressures and full frost pattern."

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Damascus, MD 20872

Marc M.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL OVEN

Model RBD305PDB12

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 11/21/2022

installed new glass

We serviced a

KITCHENAID MICROWAVE

Model KOCE507EBS06

Near Mechanicsville, VA 23116

Jonathon C.

Job Details: 11/21/2022

"cx complaint, have to push in door on right side to run microwave. inspected unit, verified complaint. spoke to MR, said to check the cabinet with srtraight edge. found right side slightly warped, he said thats all it takes and i should call techline. called WPTL i sent the pictures attached to this ticket. techline said that is likely unrepairable but he is submitting it for reveiw. said they will be in touch with cx in 72 hours. job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hagerstown, MD 21742

Andrew S.

Job Details: 11/21/2022

"Cx complaint is that the touch panel is not responding at all of the keys. Upon arrival I found that the start, cancel and cycle keys are not responsive. I was able to get the unit into diag mode but not able to get it to advance to the cycle. It did not have any error codes. I am ordering the touch panel, cover and control board. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11460962 (touch Panel) and 1 W11460908 (Control Panel) and 1 W11462458 (Control Board)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Washington, DC 20008

Samuel R.

Job Details: 11/21/2022

cx complaint unit is displaying f8e4.inspected unit and could confirm cx complaint.found float switch to be ggod.checked tray and was dry with no sogns of water sitting.insulation had no water marks.ran a service test and unit performed well.found no leaks.unit is good

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Gettysburg, PA 17325

Bernard M.

Job Details: 11/21/2022

"Replaced valve, recalibrated and ran auto test, test completed without ant further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ashburn, VA 20148

Carl R.

Job Details: 11/21/2022

"Cx complaint is, Not Cooling - Refrigerator Section - Side by Side Refrigerator. From previous technician recommendations. Opened freezer door, and removed back wall to gain access to wire harness, thermistor and clip. Replaced thermistor and clip and wire harness, put wall back on and removed the cover to the control. Replaced the control and put cover back on. Plugged in unit. Unit working properly."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Easton, MD 21601

Alexander W.

Job Details: 11/21/2022

Cx stated unit gets to wash cycle and then stops inspected tested and verified cx complaint found drain hose not elevated off floor causing F8E1 error code instructed cx to make sure drain hose is above tub unit is working as designed job is complete.

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Bryans Road, MD 20616

Robert A.

Job Details: 11/21/2022

Cx complaint that the unit is not starting cycles after depositing money. I inspected the unit to confirm the complaint. After the money is inserted the display shows the cycle time but no action is performed by the unit. The unit next to it has the same issue and eventually a thermal event occured. The unit will need a new control board and user interface to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11309937 (user interface) and 1 W11290055 (control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Fairfax, VA 22033

Richard B.

Job Details: 11/21/2022

"CX complant. Door damaged. From prior diagnosis found unit needs a door on left side , Afer installing left door usine all the existing components , Plug for door is wrong , double femail plugs. One on door should be a male . Unable to use existing harness as plugs will not fit through door passages . Put old door on using all the existing components . Advised CX to call once door arrives and check for damage. RB; ordrng 1 W11518735 (door), ordrd 1 w11518735"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Randallstown, MD 21133

Keith H.

Job Details: 11/21/2022

replaced valve advised cx not to turn shutoff valves all the way on as the pressure is damaging valves in machine unit is working otherwise

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Richmond, VA 23226

Joseph D.

Job Details: 11/21/2022

unit with failed recirc pump and inlet valve must replace both when available please inlet valve slow and pump grinding. unit will not fill with water; ordrng 1 W10897719 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Holtwood, PA 17532

Justin L.

Job Details: 11/21/2022

No answer at the door. Contacted office and they reached out to cx who will have to reschedule.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYWH00

Near Washington, DC 20017

Samuel R.

Job Details: 11/21/2022

cx cancelled at door

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYWH00

Near Washington, DC 20017

Samuel R.

Job Details: 11/21/2022

cx cancelled at door

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYWH00

Near Washington, DC 20017

Samuel R.

Job Details: 11/21/2022

cx cancelled at door

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYWH00

Near Washington, DC 20017

Samuel R.

Job Details: 11/21/2022

cx cancelled at door

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYWH00

Near Washington, DC 20017

Samuel R.

Job Details: 11/21/2022

cx cancelled at door

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near New Windsor, MD 21776

Ricardo S.

Job Details: 11/21/2022

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Norfolk, VA 23511

Carl A.

Job Details: 11/21/2022

helped AC tested unit works as designed

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Front Royal, VA 22630

Daniel J.

Job Details: 11/21/2022

replaced cabinet absorbers and suspension rids reinstalled tested spin and agitate sounds normal ***look look cabinet needs to be picked up

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gaithersburg, MD 20879

Julian H.

Job Details: 11/21/2022

CX complaint about unit leaking inspected unit is uninstalled checked all around and found a hole on hose between sump & motor need sump asm; ordrng 1 W11460945 (sump)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/21/2022

"Cx complaint dw not drying dishes, detergent doesn't completely dissolve.Ran diag, found 7-1 error. The heater turned on during the cycle, but the divertyer never stopped turning, seemed like it couldn't find the position. Ordering sump/motor assy W10902372. Collected $446.94. Balance due $125; ordrng 1 W10902372 (sump/motor assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Gordonsville, VA 22942

Eric F.

Job Details: 11/21/2022

"Confirmed cx complaint unit not cooling. Found evap frozen over, bi-metal reading open. Ordering evap harness + bi-metal and control.; ordrng 1 W11551372 (harness + bimetal) and 1 W11293378 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Clifton, VA 20124

Richard B.

Job Details: 11/21/2022

"CX got notified about a issue. Inspected unit and found unit needs heater assembly , Installed new heater and tested unit, Working as designed, No leaks job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gaithersburg, MD 20879

Julian H.

Job Details: 11/21/2022

CX complaint about unit leaking inspected unit is uninstalled checked all around and found a hole on hose between sump & motor need sump asm; ordrng 1 W11460945 (sump)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ01

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 11/21/2022

Replaced ice maker .. unit tested and working ok..no leaks

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gaithersburg, MD 20879

Julian H.

Job Details: 11/21/2022

CX complaint about unit leaking inspected unit is uninstalled checked all around and found a hole on hose between sump & motor need sump asm; ordrng 1 W11460945 (sump)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethany Beach, DE 19930

Michael E.

Job Details: 11/21/2022

"CX complaint: leaking. Inspected and verified complaint. I found a small puddle under left foot which i documented in pics. Water marks on floor at left and right front around feet. Was unsuccessful in duplicating or finding leak i was able to get a 100 degree turn on water inlet connection. We left kick plate off unit so CX can get a pic if leaks before our return. There is a possability of leaking in FC door from water dispense line but we were not able to verifiy, only water marks under door. If CX calls us back before return, please put this on FR as a pseudo so he can go over findings with CX per FR. Ordering filter head. Cannot reschedule due to NW part and 2 tech needed.; ordrng 1 WPW10121140 (housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HWH00

Near Newark, DE 19702

Andrew W.

Job Details: 11/21/2022

"Cx complaint is LED out in the RC and other lights flickering. inspected and verified complaint. found RC led module out and other lights in series flickering. FC led module has already been replaced from prior work, visibly done prior to this visit, documented with pics. quoted cx on cost of repair and cx approved. replaced led module from pre id and unit is now working as designed. cx paid in full by check. job complete"

We serviced a

ADMIRAL ALL IN ONE W/D

Model 124 OIL CHANGE

Near Crofton, MD 21114

Branden R.

Job Details: 11/21/2022

oil change 711 battlefield blvd chesapeake va 23320

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Springfield, VA 22153

Richard B.

Job Details: 11/21/2022

"CX complant, No ice. Prior diagnosis found unit needs fill tube heater, Installed fill tube heater , Unir working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Bowie, MD 20715

Dustin F.

Job Details: 11/21/2022

"CX complaint: Lid not lining upInspected unit, found lid frame broke, confirmed CX complaintReplaced Lid and tested unit, unit working as intended."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Dumfries, VA 22026

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the Washer is Teeter Tottering. Level the unit. Ran drain and spin on the unit. No more Teeter Tottering. Unit is working as Designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 11/21/2022

"CX Concern the units arm on rh side of mw door dettached and the unit not starting, having to push on lh side of door and hold it there for unit to run .. Replaced arm and hinges .. unit will start 50 percent of time now, when closing hard or giving it a tap pn lh side. ordering hinges , door , arm and switches.. the door was opening at 90 degrees when i first got there , got a little better once hinges were replaced . Maybe call techline to see what they want done , repaeat issue . parts on standby; ordrng 1 wpw10128850 (bushing arm) and 2 w10874474 (hinges)s and 1 W11033422 (interlock) and 1 W11600214 (innerdoor)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near White Hall, MD 21161

Brian R.

Job Details: 11/21/2022

cx complaint is warming drawer wont close all the way on one side. tried adjusting and moving drawer around and it made drawer close worse. look like drawer is warped and rails dont go back 1 inch more. will order parts needed and office to schedule.; ordrng 1 W11131365 (SLIDEDRWR) and 1 W11123024 (SLIDEDRWR) and 1 W11036176 (Drawer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Owings Mills, MD 21117

Brian R.

Job Details: 11/21/2022

cx complaint is freezer doesnt stay frozen and unit leaks a bunch of water and floor flooded. she said all the ice melts and that whats floods floor. she said she has floor damage now so i took pictures of the floors. took temp readings of 43 in Fridger -10 in Freezer. evap clear with normal frost pattern. she said it seems light the unit just shuts down at night and never comes back on and goes into sleep mode. shes not happy at all and wants new unit. advised we will order new controls and sensors for unit as its not reading right for what units set to either. as soon as parts are ion office will schedule.; ordrng 1 W11518204 (UI Black) and 1 W11566851 (Control) and 1 W11581973 (Harness) and 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 11/21/2022

"noise. found noise caused by condenser vibrating on bottom supports. repositioned condenser, noise gone."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 11/21/2022

Terminal block issues ordering nuts and terminal ; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Charlottesville, VA 22902

Kyle A.

Job Details: 11/21/2022

Cx complaint of unit not cooling. Did confirm evap frozen over due to heater wire not being seated properly. Reseated wire and defrosted unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Falls Church, VA 22042

Lloyd B.

Job Details: 11/21/2022

"Cx complained of a noise and had a recording. Inspected the unit and found no excess frost on the evap but, there was a tag on the harness above the evap fan that was hitting. I was able to move the tag to hit the fan duplicating the noise and the cx confirmed. Removed tag and there will be no more noise. Job complete"

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