We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/09/2022
"cx complaint temps still off and not making ice, found 10 in FC 39 Rc, found cubes in lower but nothing in upper icmekaer, T56 E0, T57 01 passed, T45 filled, T58 00 too warm found Fc evap fan not running, ordering fan motor collected 178.04 ch#188 prior 30 on service/labor; ordrng 1 W11109595 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/09/2022
"CX complaint is that the the FC is frosting. I found that the door mold for the gasket is sagging . I am ordering 1 door (W10636409) and 1 gasket (W10638675). I have informed CX that door takes 6-8 weeks for new door to direct ship. CX will call into office once the door arrives,.; ordrng 1 W10636409 (FC door) and 1 W10638675 (FC door gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/09/2022
"cx complaint the unit is not turning on. checked the unit and had 120 vac sent to the unit. unit needs 240 vac to run. unit has 0 volts on the black wire L1. therefore, the unit will need to have the power supply serviced. cx agreed and paid service call."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Ocean View, DE 19967
Frederick R.
Job Details: 06/09/2022
CX settled on house 6/9/21. Appliances from lowes arrived in july. CX purchase date on file is 3/3/21. CX has lowes extended warranty. Informed him he needs to call Lowes and have it redispatched out under lowes contract. For return based on CX complaint please send TCO and element. Job is complete. No services rendered at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/09/2022
"cx complaint not cooling, found both compartments room temp fans running, .6 amp draw, no refrigerant, sealed system leak, parts CBE...ordering compressor , evap , drier, 3 count sealed system, collected 120, cx owes 450 labor on return.......... cx has home warranty thru BGE and having issues with coverage may cancel; ordrng 1 W11492867 (RC evap) and 1 WPW10143759 (dryer) and 1 W10276644 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/09/2022
"CX complaint is that the the FC is frosting. I found that the door mold for the gasket is sagging . I am ordering 1 door (W10636409) and 1 gasket (W10638675). I have informed CX that door takes 6-8 weeks for new door to direct ship. CX will call into office once the door arrives,.; ordrng 1 W10636409 (FC door) and 1 W10638675 (FC door gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/09/2022
"cx complaint the unit is not turning on. checked the unit and had 120 vac sent to the unit. unit needs 240 vac to run. unit has 0 volts on the black wire L1. therefore, the unit will need to have the power supply serviced. cx agreed and paid service call."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Ocean View, DE 19967
Frederick R.
Job Details: 06/09/2022
CX settled on house 6/9/21. Appliances from lowes arrived in july. CX purchase date on file is 3/3/21. CX has lowes extended warranty. Informed him he needs to call Lowes and have it redispatched out under lowes contract. For return based on CX complaint please send TCO and element. Job is complete. No services rendered at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/09/2022
"cx complaint not cooling, found both compartments room temp fans running, .6 amp draw, no refrigerant, sealed system leak, parts CBE...ordering compressor , evap , drier, 3 count sealed system, collected 120, cx owes 450 labor on return.......... cx has home warranty thru BGE and having issues with coverage may cancel; ordrng 1 W11492867 (RC evap) and 1 WPW10143759 (dryer) and 1 W10276644 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Red Lion, PA 17356
Fred G.
Job Details: 06/09/2022
cx complaint unit isnt cooling. inspected unit and found control board is not responsive. found 121.4vac to unit. tried to enter into diag and it did not respond. tried to program unit and it did nothing. just hows 2 dashes on the screens. unit needs control board. cx approved repair. scheduled cx for 6/14/22. ordering 1 (WPW10503278); ordrng 1 WPW10503278 (refer elect cont brd)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Rockville, MD 20852
Roberto I.
Job Details: 06/09/2022
"Rceived RR burner base, needed LF burner base. Ordering LF burner base W11435630; ordrng 1 W11435630 (LF burner base)"
We serviced a
ADMIRAL ALL IN ONE W/D
Model n/a
Near Newport News, VA 23606
Lucas R.
Job Details: 06/09/2022
drug test
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Catonsville, MD 21228
Robert L.
Job Details: 06/09/2022
"cx complaint both doors damaged, see pics, doors sealing ok for use until new doors come in, ordering FC door and Rc door in white and badge; ordrng 1 LW10636410 (dor-fip RC door white) and 1 W11178521 (nameplate) and 1 LW10636409 (dor-fip FC door white)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Red Lion, PA 17356
Fred G.
Job Details: 06/09/2022
cx complaint unit isnt cooling. inspected unit and found control board is not responsive. found 121.4vac to unit. tried to enter into diag and it did not respond. tried to program unit and it did nothing. just hows 2 dashes on the screens. unit needs control board. cx approved repair. scheduled cx for 6/14/22. ordering 1 (WPW10503278); ordrng 1 WPW10503278 (refer elect cont brd)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/09/2022
"cx complaint the unit is not making ice/ dispensing the ice, found the water line froze. unthawed the unit and checked the unit and found that the ice was jammed in the ice maker due to the unit not being leveled. this allowed the the larger cubes clog up the ice maker and not allow it to complete the harvest cycle. leveled the unit and tested the unit. unit is running as designed."
We serviced a
ADMIRAL ALL IN ONE W/D
Model n/a
Near Newport News, VA 23606
Lucas R.
Job Details: 06/09/2022
drug test
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Catonsville, MD 21228
Robert L.
Job Details: 06/09/2022
"cx complaint both doors damaged, see pics, doors sealing ok for use until new doors come in, ordering FC door and Rc door in white and badge; ordrng 1 LW10636410 (dor-fip RC door white) and 1 W11178521 (nameplate) and 1 LW10636409 (dor-fip FC door white)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lancaster, PA 17601
Marc M.
Job Details: 06/09/2022
cx complaint unit not washing dishes. inspected unit and found that the filter cup had disconnected from its interlocking receiver causing the unit to only rotate a partial rotation. was able to correctly fasten the filter screen and insert the filter cup as needed and unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Williamsburg, VA 23188
Gill G.
Job Details: 06/09/2022
cx complaint: food freezing in fresh food section and left side door switch has broken off. wall of drinks is preventing air flow from going to the right side of the cabinet. temp set at 38 degrees. cx admitted that shelf was not loaded that tight in the past and foor was not freezing. cx to reorganize food and temp set point adjusted to 40 degrees. cx not ready to order door switch at this time. provided quote for repair.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Yorktown, VA 23693
Lucas R.
Job Details: 06/09/2022
"cx complaint unit making noise, checked unit found no error codes, all loads passed in diagnostics, ran quick cycle with towels, unit did not make noise, switched to drain and spin, unit did not make noise, ran complete quick cycle unit did not make noise, advised cx more than likely just vibration, unit on hard tile floors, called techline to document, leon sr7733841037, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Catonsville, MD 21228
Robert L.
Job Details: 06/09/2022
"cx complaint freezing in RC lower, on arrival, found temps 39 top and 34 bottom and fan running set to 3 (recommended) replaced diffuser and control box from pre-id set level to cooldest to slow air into RC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lancaster, PA 17601
Marc M.
Job Details: 06/09/2022
cx complaint unit not washing dishes. inspected unit and found that the filter cup had disconnected from its interlocking receiver causing the unit to only rotate a partial rotation. was able to correctly fasten the filter screen and insert the filter cup as needed and unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Rockville, MD 20852
Roberto I.
Job Details: 06/09/2022
"Rceived RR burner base, needed LF burner base. Ordering LF burner base W11435630; ordrng 1 W11435630 (LF burner base)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Yorktown, VA 23693
Lucas R.
Job Details: 06/09/2022
"cx complaint unit making noise, checked unit found no error codes, all loads passed in diagnostics, ran quick cycle with towels, unit did not make noise, switched to drain and spin, unit did not make noise, ran complete quick cycle unit did not make noise, advised cx more than likely just vibration, unit on hard tile floors, called techline to document, leon sr7733841037, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Catonsville, MD 21228
Robert L.
Job Details: 06/09/2022
"cx complaint freezing in RC lower, on arrival, found temps 39 top and 34 bottom and fan running set to 3 (recommended) replaced diffuser and control box from pre-id set level to cooldest to slow air into RC"
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Lancaster, PA 17601
Marc M.
Job Details: 06/09/2022
cx complaint unit dripping water from fc. inspected unit and found that the fc evap is overfilling the drip pan and freezing despite normal defrost cycle. unit will need 819043 heat probe to thaw the drain tube when in defrost cycle and prevent freezing.; ordrng 1 819043 (heat-probe)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Salisbury, MD 21804
Michael E.
Job Details: 06/09/2022
Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/09/2022
"cx complaint no heat, checked unit, unit reading 57vac from L1-L2, reset breaker, unit still reading 57vac. advised cx to contact electrician"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Woodlawn, MD 21207
Robert L.
Job Details: 06/09/2022
"cx complaint display only showing dashes, cant read , found all screws missing from cover and control, packed full of grease (cx just moved in), reset both connections from display for control, and reset power , display returned, ui test full screen lit up, tested all ops ok gave quote for new contrl just in case, collected 120 visa; ordrng 1 W11333816 (display board)"
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Lancaster, PA 17601
Marc M.
Job Details: 06/09/2022
cx complaint unit dripping water from fc. inspected unit and found that the fc evap is overfilling the drip pan and freezing despite normal defrost cycle. unit will need 819043 heat probe to thaw the drain tube when in defrost cycle and prevent freezing.; ordrng 1 819043 (heat-probe)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/09/2022
"cx complaint the unit is not making ice/ dispensing the ice, found the water line froze. unthawed the unit and checked the unit and found that the ice was jammed in the ice maker due to the unit not being leveled. this allowed the the larger cubes clog up the ice maker and not allow it to complete the harvest cycle. leveled the unit and tested the unit. unit is running as designed."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/09/2022
"cx complaint no heat, checked unit, unit reading 57vac from L1-L2, reset breaker, unit still reading 57vac. advised cx to contact electrician"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Woodlawn, MD 21207
Robert L.
Job Details: 06/09/2022
"cx complaint display only showing dashes, cant read , found all screws missing from cover and control, packed full of grease (cx just moved in), reset both connections from display for control, and reset power , display returned, ui test full screen lit up, tested all ops ok gave quote for new contrl just in case, collected 120 visa; ordrng 1 W11333816 (display board)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS00
Near Wyomissing, PA 19610
Marc M.
Job Details: 06/09/2022
cx stated after previousn sealed system repair unit did not produce any ice. inspected unit upon arrival and found that the unit had leak in system. no 134a. could not isolate leak sans the dye not permitted to be used on undercounter icemakers. replaced entire sealed system in liue of identifying the point of failure. after having installed sealed system found that the unit still would not hold charge. this time is was clear that the aluminum lines at the evap were damaged in shipping and being aluminum a patch could not be soldered. unit will again need 4 count ss repair.; ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor) and 1 WPW10200037 (drier-tube) and 1 WP2313624 (condenser) and 1 WPW10206473 (coil-solnd) and 1 WPW10534030 (valve-gas) and 1 W10528572 (tube)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Parsonsburg, MD 21849
Michael E.
Job Details: 06/09/2022
"CX complaint, not spinning clothes out. Tested and verified complaint. A stuck button error code. Encoder test, all buttons passed. In diagnostic cycle, water valves did not open. In normal cycle they worked properly. Tried diagnostic again and valves are working now. Ordering control and inlet valve. Rescheduled repair visit for 6/16/22 PM.CX leaves for work at 6:30pm; ordrng 1 W10812421 (control) and 1 W11220230 (inlet valve)"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit found small blockage at rear of the unit.unit is heating normally and has plenty volume coming out the rear recommended a vent cleaning unit is working as designed charged 120.00 service call cx paid by check 11002
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0 B H
Near Charlottesville, VA 22903
Eric F.
Job Details: 06/09/2022
"Went to install parts, found dishwasher atypically installed, put on a raised platform. Went to remove unit, found unit wedged in platform, catching on trim underneath that has warped over time. Cx wanted me to pull it out and was not concerned about damage. Removal resulted in damage to trim in bottom right. Installed parts, took pictures."
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS00
Near Wyomissing, PA 19610
Marc M.
Job Details: 06/09/2022
cx stated after previousn sealed system repair unit did not produce any ice. inspected unit upon arrival and found that the unit had leak in system. no 134a. could not isolate leak sans the dye not permitted to be used on undercounter icemakers. replaced entire sealed system in liue of identifying the point of failure. after having installed sealed system found that the unit still would not hold charge. this time is was clear that the aluminum lines at the evap were damaged in shipping and being aluminum a patch could not be soldered. unit will again need 4 count ss repair.; ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor) and 1 WPW10200037 (drier-tube) and 1 WP2313624 (condenser) and 1 WPW10206473 (coil-solnd) and 1 WPW10534030 (valve-gas) and 1 W10528572 (tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Williamsburg, VA 23188
Gill G.
Job Details: 06/09/2022
cx complaint: food freezing in fresh food section and left side door switch has broken off. wall of drinks is preventing air flow from going to the right side of the cabinet. temp set at 38 degrees. cx admitted that shelf was not loaded that tight in the past and foor was not freezing. cx to reorganize food and temp set point adjusted to 40 degrees. cx not ready to order door switch at this time. provided quote for repair.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit found small blockage at rear of the unit.unit is heating normally and has plenty volume coming out the rear recommended a vent cleaning unit is working as designed charged 120.00 service call cx paid by check 11002
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0 B H
Near Charlottesville, VA 22903
Eric F.
Job Details: 06/09/2022
"Went to install parts, found dishwasher atypically installed, put on a raised platform. Went to remove unit, found unit wedged in platform, catching on trim underneath that has warped over time. Cx wanted me to pull it out and was not concerned about damage. Removal resulted in damage to trim in bottom right. Installed parts, took pictures."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Sinking Spring, PA 19608
Marc M.
Job Details: 06/09/2022
unit constantly showing power failure. both evap are over frosted and not defrosting because the unit is not running for long enough at any point in time to reach a defrost cycle. constant power failure. multiple severed and corroaded wires at pantry door. unit still need parts; ordrng 1 WPW10624574 (cntrl-elec power supply) and 1 WPW10675033 (cntrl-elec) and 1 W10804160 (cntrl-elec lv/led) and 1 W11087438 (motor-evap)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Salisbury, MD 21804
Michael E.
Job Details: 06/09/2022
Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Richmond, VA 23238
John P.
Job Details: 06/09/2022
Installed controls tested working as design
We serviced a
WHIRLPOOL OVEN
Model KFDC500JIB00
Near Charlottesville, VA 22903
Eric F.
Job Details: 06/09/2022
"Installed latch, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Sinking Spring, PA 19608
Marc M.
Job Details: 06/09/2022
unit constantly showing power failure. both evap are over frosted and not defrosting because the unit is not running for long enough at any point in time to reach a defrost cycle. constant power failure. multiple severed and corroaded wires at pantry door. unit still need parts; ordrng 1 WPW10624574 (cntrl-elec power supply) and 1 WPW10675033 (cntrl-elec) and 1 W10804160 (cntrl-elec lv/led) and 1 W11087438 (motor-evap)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near ,
Frederick R.
Job Details: 06/09/2022
CX complaint is left panel damaged. This was called in under 30 day warranty. Pre-id panel was damaged in box and not up to CX standards. Reordering left panel. Only one in stock so cannot reschedule.; ordrng 1 WPW10162245 (panel-side)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Richmond, VA 23238
John P.
Job Details: 06/09/2022
Installed controls tested working as design
We serviced a
WHIRLPOOL OVEN
Model KFDC500JIB00
Near Charlottesville, VA 22903
Eric F.
Job Details: 06/09/2022
"Installed latch, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/09/2022
cx complaint is things still wet and unit not running right and wont finish cycle. found code F7E7 Motor unable to reach targetRPM. ran a drain and spin and time kept jumping down and was done in less then 3 min. tested and checked unit. unitas belt and clutch making a noise in 1 spot as it goes around and shifts.iunit will need parts. as soon as approval is given office will schedule.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11543994 (Control) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Parsonsburg, MD 21849
Michael E.
Job Details: 06/09/2022
"CX complaint, not spinning clothes out. Tested and verified complaint. A stuck button error code. Encoder test, all buttons passed. In diagnostic cycle, water valves did not open. In normal cycle they worked properly. Tried diagnostic again and valves are working now. Ordering control and inlet valve. Rescheduled repair visit for 6/16/22 PM.CX leaves for work at 6:30pm; ordrng 1 W10812421 (control) and 1 W11220230 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL03
Near Clifton, VA 20124
Demonte S.
Job Details: 06/09/2022
Installed the Retainers & Gaskets. Retainers will not lock into position because inner door is Warped. Unit will need the Left Door. ; ordrng 1 W11610988 (DOR-FIP ( Left Door Stainless.)) and 1 W11585971 (PANEL-UI)
We serviced a
ADMIRAL ALL IN ONE W/D
Model SSSSSSSSSSSSSS
Near Washington, DC 20036
Shawn D.
Job Details: 06/09/2022
got test done and paper is in bin
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/09/2022
cx complaint is things still wet and unit not running right and wont finish cycle. found code F7E7 Motor unable to reach targetRPM. ran a drain and spin and time kept jumping down and was done in less then 3 min. tested and checked unit. unitas belt and clutch making a noise in 1 spot as it goes around and shifts.iunit will need parts. as soon as approval is given office will schedule.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11543994 (Control) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Dagsboro, DE 19939
Frederick R.
Job Details: 06/09/2022
"CX complaint is unit not making ice. Inspected/tested and verified complaint. UNit was making loud buzzing noise coming from compressor. RC and FC temps warmer than recommended. No fost patter on evap(RC). FC evap fan not working in test4 step 5est 56 is E0. 57 IM harvests, Ordering FC evap fan motor, compressor, RC evap, UV drier and process stub. SS Parts are CBE. CX paid for SC, evap fan and shipping at 251.12(I think she misunderstood me and check is 6 short, will add to final bill) CX owes 356 at completion of job. Cannot reschedule at this time. 3 ct SS job; ordrng 1 W10276644 (compressor) and 1 W11492867 (RC evap) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 W11032800 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL03
Near Clifton, VA 20124
Demonte S.
Job Details: 06/09/2022
Installed the Retainers & Gaskets. Retainers will not lock into position because inner door is Warped. Unit will need the Left Door. ; ordrng 1 W11610988 (DOR-FIP ( Left Door Stainless.)) and 1 W11585971 (PANEL-UI)
We serviced a
ADMIRAL ALL IN ONE W/D
Model SSSSSSSSSSSSSS
Near Washington, DC 20036
Shawn D.
Job Details: 06/09/2022
got test done and paper is in bin
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Centreville, VA 20120
Richard B.
Job Details: 06/09/2022
"CX complant, LEDs not working in freezer. found one led out in freezer , Per service pointer leds need to be replaced , Ordering 12 leds . Scode covers labor and parts. Further work needed, RB; ordrng 12 W11484836 (led module)s"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near ,
Frederick R.
Job Details: 06/09/2022
CX complaint is left panel damaged. This was called in under 30 day warranty. Pre-id panel was damaged in box and not up to CX standards. Reordering left panel. Only one in stock so cannot reschedule.; ordrng 1 WPW10162245 (panel-side)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS20
Near Baltimore, MD 21212
Drew B.
Job Details: 06/09/2022
replaced clip and now checks fgood
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Fairfax, VA 22031
Jason A.
Job Details: 06/09/2022
CX complaint FRIGE stopped cooling after 2 days. Found UV dye RC EVAP. See SDpics. Repaired leak & checked other components. Run vac & filled with 5.50 OZ R134. Unit makes good pressures & good frost pattern. Pantry bin glass 5 broke - was sticky / was sticking to pantry support 3. Called office > JJ; ordrng 1 WPW10248799 (shelf-glas 5)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Centreville, VA 20120
Richard B.
Job Details: 06/09/2022
"CX complant, LEDs not working in freezer. found one led out in freezer , Per service pointer leds need to be replaced , Ordering 12 leds . Scode covers labor and parts. Further work needed, RB; ordrng 12 W11484836 (led module)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Dagsboro, DE 19939
Frederick R.
Job Details: 06/09/2022
"CX complaint is unit not making ice. Inspected/tested and verified complaint. UNit was making loud buzzing noise coming from compressor. RC and FC temps warmer than recommended. No fost patter on evap(RC). FC evap fan not working in test4 step 5est 56 is E0. 57 IM harvests, Ordering FC evap fan motor, compressor, RC evap, UV drier and process stub. SS Parts are CBE. CX paid for SC, evap fan and shipping at 251.12(I think she misunderstood me and check is 6 short, will add to final bill) CX owes 356 at completion of job. Cannot reschedule at this time. 3 ct SS job; ordrng 1 W10276644 (compressor) and 1 W11492867 (RC evap) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 W11032800 (motor-evap)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS20
Near Baltimore, MD 21212
Drew B.
Job Details: 06/09/2022
replaced clip and now checks fgood
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Fairfax, VA 22031
Jason A.
Job Details: 06/09/2022
CX complaint FRIGE stopped cooling after 2 days. Found UV dye RC EVAP. See SDpics. Repaired leak & checked other components. Run vac & filled with 5.50 OZ R134. Unit makes good pressures & good frost pattern. Pantry bin glass 5 broke - was sticky / was sticking to pantry support 3. Called office > JJ; ordrng 1 WPW10248799 (shelf-glas 5)
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/09/2022
installed new lid.
We serviced a
WHIRLPOOL OVEN
Model WFE715H0ES0
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/09/2022
"cx complaint never heated above 280 after repair, found proper 117/118/235 at terminal, found only 120v from red/white to neutral at element, control shorted not sending 2nd leg, should have been diagnosed originally, removed new elemetn and refunded cx 202.50 thru office , cx will buy neew unit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Hampstead, MD 21074
Drew B.
Job Details: 06/09/2022
replaced sump and tested and now full operations checks good
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/09/2022
installed new lid.
We serviced a
WHIRLPOOL OVEN
Model WFE715H0ES0
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/09/2022
"cx complaint never heated above 280 after repair, found proper 117/118/235 at terminal, found only 120v from red/white to neutral at element, control shorted not sending 2nd leg, should have been diagnosed originally, removed new elemetn and refunded cx 202.50 thru office , cx will buy neew unit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Hampstead, MD 21074
Drew B.
Job Details: 06/09/2022
replaced sump and tested and now full operations checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near Woodsboro, MD 21798
Brian R.
Job Details: 06/09/2022
cx complaint is noise is still there at times. puklled unit to check lines and hitting back cover. no sounds now. put unit back and turned cooling off and opened doors for 5-10 min to turn back on and unit kick on as a higher start up to check sound. unit was put back and not level and a slist twist. found noise from compressor. depending of how you moved it the sound was louder. called tech line and spoke to Rick and 7733848684 tested and checked unit to find noise and vibration coming from compressor and the compressor needs to replaced. as soon as part is in office will schedule. also ordered lock ring kit for return.; ordrng 1 W11578205 (Compressor) and 1 LockRingKit (Lock Ring Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gaithersburg, MD 20877
Julian H.
Job Details: 06/09/2022
CX complaint about unit making a grinding noise put unit on test mode and found error f7e5 shifter fault tested unit on auto test sounded fine also tested on manual test agitation spin lookde fine went to the bottom and found transmission oil over pulley cover and belt need GEARCASE REPLACEMENT 2 COUNTS JOB; ordrng 1 W11454741 (gearcase) and 1 WPW10006384 (drive belt) and 2 COUNTSJOB (GEARCASE REPLACEMENT)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/09/2022
"replaced module, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near Woodsboro, MD 21798
Brian R.
Job Details: 06/09/2022
cx complaint is noise is still there at times. puklled unit to check lines and hitting back cover. no sounds now. put unit back and turned cooling off and opened doors for 5-10 min to turn back on and unit kick on as a higher start up to check sound. unit was put back and not level and a slist twist. found noise from compressor. depending of how you moved it the sound was louder. called tech line and spoke to Rick and 7733848684 tested and checked unit to find noise and vibration coming from compressor and the compressor needs to replaced. as soon as part is in office will schedule. also ordered lock ring kit for return.; ordrng 1 W11578205 (Compressor) and 1 LockRingKit (Lock Ring Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gaithersburg, MD 20877
Julian H.
Job Details: 06/09/2022
CX complaint about unit making a grinding noise put unit on test mode and found error f7e5 shifter fault tested unit on auto test sounded fine also tested on manual test agitation spin lookde fine went to the bottom and found transmission oil over pulley cover and belt need GEARCASE REPLACEMENT 2 COUNTS JOB; ordrng 1 W11454741 (gearcase) and 1 WPW10006384 (drive belt) and 2 COUNTSJOB (GEARCASE REPLACEMENT)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/09/2022
"replaced module, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near New Cumberland, PA 17070
Andrew S.
Job Details: 06/09/2022
Per previous Tech I was able to access and replace the sump assembly. I then Tested the unit and found that it is functioning as intended. I did not need to replace the control. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRV996FDEE0
Near Brookeville, MD 20833
Ricardo S.
Job Details: 06/09/2022
the client canceled the appointment because the unit is working now
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Washington, DC 20002
Shawn D.
Job Details: 06/09/2022
cx complaint had a power outage and now unit wont turn on. inspected unit and confimred the compliant unit not turning on diag wont work. checked connections and are tight. ordering facia and control for return; ordrng 1 W11561182 (facia) and 1 W11481108 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near New Cumberland, PA 17070
Andrew S.
Job Details: 06/09/2022
Per previous Tech I was able to access and replace the sump assembly. I then Tested the unit and found that it is functioning as intended. I did not need to replace the control. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRV996FDEE0
Near Brookeville, MD 20833
Ricardo S.
Job Details: 06/09/2022
the client canceled the appointment because the unit is working now
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Washington, DC 20002
Shawn D.
Job Details: 06/09/2022
cx complaint had a power outage and now unit wont turn on. inspected unit and confimred the compliant unit not turning on diag wont work. checked connections and are tight. ordering facia and control for return; ordrng 1 W11561182 (facia) and 1 W11481108 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Goldsboro, PA 17319
Andrew S.
Job Details: 06/09/2022
Per previous tech I was attempting to replace the sump motor. However I found that the sump we received was damaged. Had a chunk missing from the drain port and port was slightly egg shaped. I called and spoke with CV and we were able to reschedule the cx for Monday.; ordrng 1 W11416363 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near ,
Tanner B.
Job Details: 06/09/2022
"not dispensing water/ making ice. with filter inserted unit has very weak water flow. removing filter flow increases . unit needs filter housing , cx getting filter ..; ordrng 1 W11162042 (filter housing)"
We serviced a
KITCHENAID RANGE
Model KDSS907SSS05
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/09/2022
CX complaint is gas leak from stove. Inspecrted/tested and verified complaint. Unit is Red tagged from gas Co. Used gas leak detector and found leak at front right of unit by valves and manifold. Spoke to Cody at WP Safety (77333796529).. He issued a P&L auth (K133W21WPL1). Parts are as follows are being shipped directly to VIA from WP. 97616429761641WP4456816WP4456817There was another part that might be needed which is no available and that is 9761752 which is not being sent. Returning tech needs to install parts and used gas leak detector to see if issue is resolved. If not they are to call WP safety back and let them know. Office can reschedule once parts arrive from WP; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Goldsboro, PA 17319
Andrew S.
Job Details: 06/09/2022
Per previous tech I was attempting to replace the sump motor. However I found that the sump we received was damaged. Had a chunk missing from the drain port and port was slightly egg shaped. I called and spoke with CV and we were able to reschedule the cx for Monday.; ordrng 1 W11416363 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near ,
Tanner B.
Job Details: 06/09/2022
"not dispensing water/ making ice. with filter inserted unit has very weak water flow. removing filter flow increases . unit needs filter housing , cx getting filter ..; ordrng 1 W11162042 (filter housing)"
We serviced a
KITCHENAID RANGE
Model KDSS907SSS05
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/09/2022
CX complaint is gas leak from stove. Inspecrted/tested and verified complaint. Unit is Red tagged from gas Co. Used gas leak detector and found leak at front right of unit by valves and manifold. Spoke to Cody at WP Safety (77333796529).. He issued a P&L auth (K133W21WPL1). Parts are as follows are being shipped directly to VIA from WP. 97616429761641WP4456816WP4456817There was another part that might be needed which is no available and that is 9761752 which is not being sent. Returning tech needs to install parts and used gas leak detector to see if issue is resolved. If not they are to call WP safety back and let them know. Office can reschedule once parts arrive from WP; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bridgeville, DE 19933
Michael E.
Job Details: 06/09/2022
"CX complaint: damaging clothes. Tested and verified complaint. I found a prong from an electrical plug was lodged in the washplate and was snagging the fibers in towels. This unit is not missing any prongs from the electrical plug. I cleared object, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/09/2022
installed parts checksok
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the outer door assy tested unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bridgeville, DE 19933
Michael E.
Job Details: 06/09/2022
"CX complaint: damaging clothes. Tested and verified complaint. I found a prong from an electrical plug was lodged in the washplate and was snagging the fibers in towels. This unit is not missing any prongs from the electrical plug. I cleared object, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/09/2022
installed parts checksok
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the outer door assy tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Salisbury, MD 21804
Michael E.
Job Details: 06/09/2022
Replaced FC LED as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/09/2022
cx complaint the unit is leaking. checked the unit and found that the leak is actually coming from the house drain for the washer. when i put the unit into a rinse and spin i noticed water started to come out of the wall. showed the cx so that they were aware.
We serviced a
WHIRLPOOL WASHER
Model mvwb766fw1
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/09/2022
"cx complaint of the LF error code checked unit to find the following error code F8E1,F0E3,also found unit leaking oil from gear case and play in the agatior ordering parts needed for repairs; ordrng 1 W11393685 (Transmission Gearcase) and 1 W11161960 (Whirlpool Washer Agitator) and 1 W11165546 (valve) and 2 labors"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Salisbury, MD 21804
Michael E.
Job Details: 06/09/2022
Replaced FC LED as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/09/2022
cx complaint the unit is leaking. checked the unit and found that the leak is actually coming from the house drain for the washer. when i put the unit into a rinse and spin i noticed water started to come out of the wall. showed the cx so that they were aware.