Service History 953 - VIA Appliance

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOC54EC0HS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 11/21/2022

called tech line advised screen goes black for updates called connect team advised unit is up to date and shouldnt be getting a new update yet ordering console control and ui harness; ordrng 1 W11297728 (console) and 1 W11325603 (control1) and 1 W11261167 (control) and 1 W11356991 (harness control)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Owings Mills, MD 21117

Keith H.

Job Details: 11/21/2022

different tech; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Front Royal, VA 22630

Daniel J.

Job Details: 11/21/2022

replaced cabinet absorbers and suspension rids reinstalled tested spin and agitate sounds normal ***look look cabinet needs to be picked up

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Chesapeake, VA 23322

Zachery R.

Job Details: 11/21/2022

"cx complaint unit not completing cycles. checked unit, come to find defective lower harness, splice connection at drain pump, claibrated and tested, unit shaking excessively. come to find side to side play in shaft, ordering gearcase, clutch, motor, and belt to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (clutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW

Near Virginia Beach, VA 23453

Branden R.

Job Details: 11/21/2022

cx complaint aig- dryer making screeching noise. please add to your cancellation list. if you are able to . . . checked unit and found bad rollers and idler pully replaced all with pre id parts and tested unit is running as designed .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near York, PA 17404

Sal R.

Job Details: 11/21/2022

CX compliant was that the unit would not drain. I found that the drain pump is burnt out. I accessed and replace the drain pump and unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Great Falls, VA 22066

Jason A.

Job Details: 11/21/2022

CX complaint FRIDGE making ice - not dispensing. Prior 30days. Found ice bin is blocked up solid. Temps set to 39RC -6FC! Test evap fans condenser & icebox. No frost on RC evap. TSPs are for K74 & earlier. Dispenser door closes & icebin doors good seals. Frost in FC from doors not closing & rail lube is hardened. See SDpics. Warm air being drawn thru FC to ice in bin. Verified ports on door is clear. Cleared all ice & frost. Applied food grade lube rated to -45F to rails. Set temps to recommended. Select MAX ICE & COOL > JJ

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS05

Near Solomons, MD 20629

Shane B.

Job Details: 11/21/2022

"complaint is the same as back in 2020. screen fogs up when upper oven is used and unit displays F2E1. checked for codes and found F2E1, F6E9, F6E6. cleared codes. gasket looks fine and seem to be making contact with the door. i called techline as this is a repeat issue. they advised covering dishes or putting them in a oven bag to contain steam. they had me check continuity of UI harness to ACU. no issues with harness. SR#7735095847. ordering both control boards and marking UI for use on return. all parts to be installed together. cx wasent sure they wanted to pay for labor or have unit fixed beings they are so unhappy with unit. gave cx SR#. advised him to call our office if they want to cancel the return visit. cx said most likely will fix but wants to check with wife first and call whir; ordrng 1 W10801665 (control board) and 1 W11179310 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Beltsville, MD 20705

Andrew H.

Job Details: 11/21/2022

Customer complaint is the unit's not cooling. Inspected unit found unit at about 41°. Remove evaporator cover and found just the cap tube and right after the captive had frost on it. I checked ants at compressor found unit pulling .82 amps. I checked pressures with my gauges found low side at negative 18 in and high side at 80 psi. I pulled unit into a 28 inch vacuum. I let unit sit for 15 minutes when I check the gauges unit was at - 26 in vacuum. I checked over the entire unit with my UV light and UV glasses and could not locate any dye coming from the unit. I called tech line and explain my findings and the issue with the unit not cooling. Tech line explain to me that they're putting the unit entry view and gave me a file number. I left this file number with the customer and advise them that the units going into review and Whirlpool will call me or the consumer next.

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 11/21/2022

"Installed new bake and broil LP orfices , verified the regulator cap is LP . Tested bake and broil , both flames look good, except broil lights , bake ignitor clicks and broil goes out.. bake works fine , when just using bake.. inspected ignitors / connections and wires themselves .. Unit needs spark module and broil ignitor; ordrng 1 W10860916 (spark module) and 1 WPW10333842 (broil ignitor) and 1 WPW10324262 (bake ignitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Norfolk, VA 23503

Carl A.

Job Details: 11/21/2022

cx complaint of unit leaking water.checked unit for error codes was unable to get unit to leak at this time fill hose look like that might have been leaking as the cx stated that they are new how ever appears to be rust on threads of fill hoses tightne hose tested unit works as designed

We serviced a

WHIRLPOOL OVEN

Model JJW2430DP03

Near Washington, DC 20009

Samuel R.

Job Details: 11/21/2022

replaced part ordered.tested unit and unit is now working properly

We serviced a

JENNAIR RANGE

Model JGRP430WP01

Near Bethesda, MD 20816

Roberto I.

Job Details: 11/21/2022

"CX complaint LF front not lighting.Testd burner, found bad ignition switch. Replaced ignition switch using v/s part. Unit testd ok. Collected $250.03; ordrng 1 w11199805 (switch (RI van stock)), used 1 w11199805 (switch) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Front Royal, VA 22630

Daniel J.

Job Details: 11/21/2022

replaced cabinet absorbers and suspension rids reinstalled tested spin and agitate sounds normal ***look look cabinet needs to be picked up

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Odenton, MD 21113

Alexander D.

Job Details: 11/21/2022

"cx complaint unit not completing cycles, only cycle that will run all the way thru is bulky. inspected unit and verified complaint. cx said another company has replaced control, actuator and cam asm. ran diagnostics and have f1e2 motor control fault. f2e1 stuck key errors stored. ran autotest and unit shut off during agitation. ran drain pump and it pumped all water out fine. ran spin and it shutoff again while trying to start spinning. motor checks good. replaced control, found old control had wire ties cut but still in the control meaning other company either gave her a used control or accidentally put old one back on. ran calibration and autotest, both completed properly and no errors came back. unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Odenton, MD 21113

Alexander D.

Job Details: 11/21/2022

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ01

Near Lewes, DE 19958

Frederick R.

Job Details: 11/21/2022

CX complaint is door seals ripped. Inspected unit and found that both RC gaskets have become compromised and are allowing warm air into RC. Ordering left hand gasket and returning with pre-id right hand gasket. Cannot reschedule due to part availability; ordrng 1 W10830283 (gasket-fip)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, VA 23322

Branden R.

Job Details: 11/21/2022

came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778 checked unit and replace elemnet tested and unit is running as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Great Falls, VA 22066

Jason A.

Job Details: 11/21/2022

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near McLean, VA 22101

David J.

Job Details: 11/21/2022

F5E1 Lid switch fault F2E1 Ui stuck key CX complaint unit will sometimes and cycle and leave clothes wet. Arrived to unit and inspected and found that customer just moved in the house with this unit. Put unit into diagnostic mode and check for Error codes. Found two error codes above. Cleared error codes and ran diagnostic cycle. Found unit completed cycle with no issues during cycle. The agitation process was very weak. Checked for error codes after cycle and had none. Lifted unit and inspected clutch clutch needs to be replaced due to ware. Found no oil from gearcase. Ordering lid latch as well. Quoted customer for repair. Customer paid 120.00 service call. They will call and let us know if they want to continue with repair. ; ordrng 1 W10734521 (Clutch) and 1 W10810403 (Lid latch)

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Chesapeake, VA 23322

Branden R.

Job Details: 11/21/2022

"cx complaint freezer light not working - sp w11460554f - special project s191aq - pre-id sp w11460554 - checked unit found LED bad in freezer has proper vdc to led but bad led, all other major componets checked good 38 in fridge and 0 in freezer , replaced with pre id LED and tested unit is running as designed . s191aq"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL00

Near Falls Church, VA 22046

David J.

Job Details: 11/21/2022

CX complaint glass is not aligned on door of microwave after previous text visit. Found that unit needed a new piece of glass. Arrive to unit and inspected and found were glasses misaligned. Went to remove new panel that I brought out to replace and found that stainless is bent on the corner and needs to be re-ordered For return visit. Unit is still working but needs to be replaced. Will arrive when part comes in. ; ordrng 1 W11602618 (Outter glass door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Kearneysville, WV 25430

Danny R.

Job Details: 11/21/2022

door gasket is torm orderong gasket; ordrng 1 W10830277 (gasket door)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 11/21/2022

"cx complaint unit making high pitched noise. verified issue. unit displaying fae2. cycled power. come to find ice build on rc evap fan. steamed frost build. come to find defective control not sending proper voltage to rc fan, ordering acu and returning with evap cover.; ordrng 1 W11574770 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Easton, MD 21601

Alexander W.

Job Details: 11/21/2022

"Replaced both doors and other parts ordering per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/21/2022

Installed control and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP100ESS03

Near Oakton, VA 22124

Christian C.

Job Details: 11/21/2022

Arrived at cx house and they said they have an extended warranty for unit. Advised cx to call back whirlpool to have it rescheduled under extended warranty.

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Lusby, MD 20657

Shane B.

Job Details: 11/21/2022

"cx complaint is the unit leaking from the bottom of the door. leak happens on all cycles. when i arrived door has some gunk on it at the bottom and unit had water stains down the front from middle of the door. cx is using HE detergent. checked for codes and found F0E2 oversuds, F8E1 long fill. cleared codes, ran service cycle. unit completed it with no issues or leaks. ran each water valve. all have good flow. ordering bellows to fix the leak issue.; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP100ESS03

Near Oakton, VA 22124

Christian C.

Job Details: 11/21/2022

Arrived at cx house and they said they have an extended warranty for unit. Advised cx to call back whirlpool to have it rescheduled under extended warranty.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Stafford, VA 22554

Robert W.

Job Details: 11/21/2022

Cx complaint is the unit is leaking watewr. Inspected unti and found the door gasket not sealing properly in the top left corner allowing water to leak. Ordering Door gasket to correct issue.; ordrng 1 W11483553 (Door gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Cherry Run, WV 25427

Andrew S.

Job Details: 11/21/2022

Per previous tech I was able to access and repalce the tub. i then ran the diag cycle while the unit was still pulled out to verify that there are no leaks. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Laurel, MD 20723

Andrew H.

Job Details: 11/21/2022

And removed door handle. I found that the dowl screw there were loose. I tightened out screws and reinstalled handle. I tightened all other door handles and unit is now working properly. Customer showed me frost on the top of food in the freezer. I advise customer make sure that they didn't have items larger than 2.75 inches in diameter in the pizza storage area cuz this could be hitting the upper drawer and keep in the drawer open allowing warm air to enter. Customer will keep an eye on the frost. I also adjusted defrost setting from adaptive defrost to basic defrost.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hampton, VA 23605

Justin W.

Job Details: 11/21/2022

cx complaint unit not heating. checked unit to find moisture sensor connector loose allowing for intermittent stopping of unit stating clothes dry. tightened moisture senswor and found unit working as designed.

We serviced a

JENN-AIR RANGE

Model JES9860AAB

Near Lancaster, PA 17601

Justin L.

Job Details: 11/21/2022

Cx complaint unit will pre-heat then shut off. Attempted diagnostic but some buttons dont fully respond. Was able to enter and found no saved error codes. Attempted to activate components and control kept resetting. Unit will need control (NLA) and console for repair. If control is found office will need to set return with cx; ordrng 1 74006362 (clock with harness (NLA)) and 1 WP74005747 (console)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Herndon, VA 20171

Carl R.

Job Details: 11/21/2022

"Cx complaint is, 'LO FL' error code during wash cycle. During wash cycles the machine displays 'LO FL' error. code. All the time. Removed lid and ran a regular wash. Heard the hot and cold water vavle making loud noise. Ordering coldW11316256, hot w11316255, drawerw11524105. ; ordrng 1 W11316256 (Cold valve) and 1 W11524105 (Drawer)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Millville, DE 19970

Frederick R.

Job Details: 11/21/2022

CX complaint is dryer isnt working. inspected/tested and found the door switch was decftive. Replaced from pre-id. After repair I tried to run the unit and it wouldnt start. Found line all kinked up behind dryer. Tested thermal fuse and OL. Replaced from pre-id also. Performed air flow test and unit failed three times. CX has an air flow issue. Unit itself is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model MEDB955FW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/21/2022

"Cx stated the dryer worked ok since repaired, nothing is wrong with it, and no service was requested."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hagerstown, MD 21742

Andrew S.

Job Details: 11/21/2022

"Cx complaint is that the touch panel is not responding at all of the keys. Upon arrival I found that the start, cancel and cycle keys are not responsive. I was able to get the unit into diag mode but not able to get it to advance to the cycle. It did not have any error codes. I am ordering the touch panel, cover and control board. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11460962 (touch Panel) and 1 W11460908 (Control Panel) and 1 W11462458 (Control Board)"

We serviced a

WHIRLPOOL DRYER

Model LE9207W2

Near Ashton-Sandy Spring, MD 20861

Andrew H.

Job Details: 11/21/2022

Customer complaint is a unit is turning off after it starts and shows door open. Inspected unit customer stated that they just replace the door switch not that long ago and then the unit would work for a couple days. Customer would start the cycle and then a minute or two later the unit would shut off and display door open. I inspected you didn't remove control board I found burnt capacitor on back of the control board. And I looked up control board on tribbles and found it was no longer available due to the age of the unit. I explained this to the customer customer understands and paid for service call with credit card. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near North Bethesda, MD 20852

Julian H.

Job Details: 11/21/2022

CX complaint about unit not giving enough pressure from dispenser checked with filter & without filter & pressure stayed the same went to the back & found that water line was a little kink checked pressure to a bucket & is strong but not at its fullest routed hose differently so it wont kink when refrigerator is pushed back test pressure Cx states is better but if problem persist is going to be an issue with water valve supply at that point Cx will need a plumber

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Baltimore, MD 21212

Keith H.

Job Details: 11/21/2022

cx complaiint is sheet of ice in ice bucket inspected unti and found icemaker leaking i replaced icemaker it filled and cycled unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Fairfax, VA 22033

Richard B.

Job Details: 11/21/2022

"CX complant. Door damaged. From prior diagnosis found unit needs a door on left side , Afer installing left door usine all the existing components , Plug for door is wrong , double femail plugs. One on door should be a male . Unable to use existing harness as plugs will not fit through door passages . Put old door on using all the existing components . Advised CX to call once door arrives and check for damage. RB; ordrng 1 W11518735 (door), ordrd 1 w11518735"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT518SAHP0

Near Reston, VA 20191

Christian C.

Job Details: 11/21/2022

Installed control panel and ui board. Ran through diagnostics. After a few secs of filling the unit gave E4 overflow error. Inspected components underneath unit and found leak from trubidity sensor. Trubidity sensor has no rubber gasket for seal. Ordering trubidity sensor. Trubidity sensor none in stock at upper marlboro 10+ at whirlpool.; ordrng 1 W11226898 (trubidity sensor)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS01

Near Moseley, VA 23120

John P.

Job Details: 11/21/2022

CX complaint unit not heating checked unit found bad inverter and mag. Quoted CX:$15 shipping $250 laborW10217711 $247.17W11346197 $207.42

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Dover, DE 19904

Andrew W.

Job Details: 11/21/2022

Cx complaint is unit shaking during spin cycle. inspected and verified complaint. checked unit for error codes and none were present. tested unit and unit spun without issues. found that cx was underloading the unit and it was causing the unit to go off balance. informed cx on proper loading of unit and calibrated unit. unit is working as designed. job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near York, PA 17404

Sal R.

Job Details: 11/21/2022

"CX complaint was that the unit was leaking water when the inlet valves opened. I found the valve to be corroded and leaking when opened. I accessed and replace the valve and dispenser housing, Unit test good. I collected $472.40 for service , parts, shipping, labor and taxes via credit card. UNit test good."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near York, PA 17404

Sal R.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Richmond, VA 23234

John P.

Job Details: 11/21/2022

"CX complaint unit not coming on and also stated unit would randomly cut off checked unit found bad door switch and blue connector on ACU not fully seated replaced door switch and seated connector tested working as designed.; ordrng 1 WPW10569603 (Switch JPV/S), used 1 WPW10569603 (Switch JPV/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Delmar, DE 19940

Michael E.

Job Details: 11/21/2022

CX complaint: ice in bottom of FC. Also large ice and low water dispense. I found the water filter was clogged. Also the evap drain was clogged. I cleared the drain and advised CX to replace filter. Tesated unit and it is now working properly. CX paid 120.00 for service by check. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Dustin F.

Job Details: 11/21/2022

"CX complaint: LH RC door wont shut right, mullion keeps going below the recieverInspected unit, confirmed complaint. Used drill to level unit using Units frame feet. Leveled then tested unit, unit now working as intended."

We serviced a

WHIRLPOOL DRYER

Model MEDB955FW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/21/2022

"Cx stated the dryer worked ok since repaired, nothing is wrong with it, and no service was requested."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Fairfax, VA 22030

Richard B.

Job Details: 11/21/2022

"CX was not home, Mother inlaw stated CX will call and rescedule RB; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model LER7646EQ2

Near Falls Church, VA 22046

David J.

Job Details: 11/21/2022

CX complaint dryer will not turn on. After previous visit I found the unit needed a new thermal fuse for it had blown due to clogged dryer vent. Instructed customer if possible to have dryer vent clean before coming back out to replace thermal fuse. Customer did And had the receipt. Replaced thermal fuse and tested unit. Unit is now drying as intended and heating up. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethany Beach, DE 19930

Michael E.

Job Details: 11/21/2022

"CX complaint: leaking. Inspected and verified complaint. I found a small puddle under left foot which i documented in pics. Water marks on floor at left and right front around feet. Was unsuccessful in duplicating or finding leak i was able to get a 100 degree turn on water inlet connection. We left kick plate off unit so CX can get a pic if leaks before our return. There is a possability of leaking in FC door from water dispense line but we were not able to verifiy, only water marks under door. If CX calls us back before return, please put this on FR as a pseudo so he can go over findings with CX per FR. Ordering filter head. Cannot reschedule due to NW part and 2 tech needed.; ordrng 1 WPW10121140 (housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Arlington, VA 22201

Lloyd B.

Job Details: 11/21/2022

Cx complained the unit did not dispense water. Inspected the unit and found low pressure. Installed filter bypass and the pressure increased. Installed new filter head and tested and the unit and it now dispenses as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW9620HBK3

Near Williamsburg, VA 23185

Lucas R.

Job Details: 11/21/2022

"upon arrival tub on site, cx complaint drum cracked, verrifed split in drum, while replacing tub, shock absorbers seperating whule removing, ordering shocks did not replace tub as cx is still able to use at this point, 2 techs needed for return visit; ordrng 4 W11316766 (shock absorber)s and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Millsboro, DE 19966

Frederick R.

Job Details: 11/21/2022

Upon arrival I verified compressor high amp draw and then shutting off within 10 seconds. Replaced compressor per prior diagnosis. Pressure tested with 140psi of nitrogen and found no leaks. Vac'd down to 30in for 15mins. Vac held after line closed. Filled with 68g of R6000. Informed CX 24-36hr for unit to get to proper temps. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Washington, DC 20011

Samuel R.

Job Details: 11/21/2022

replaced freezer door and tested unit.now working properly

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Baltimore, MD 21209

Keith H.

Job Details: 11/21/2022

cx says unit still leaking inspected unit no errors in diagnsotics. ran test it worked fine. also ran a couple cycles with loads no leaks. ran drain and spin no leaks ran bulky no leaks. unabel to duplicate cx frustrated adn wants a second opinion; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLS36FMB01

Near Arnold, MD 21012

Alexander D.

Job Details: 11/21/2022

"replaced evap fan and fan blade. tested unit, fan started running with no noise. unit is now working properly"

We serviced a

WHIRLPOOL OVEN

Model WMC30516HZ0

Near Jarrettsville, MD 21084

Brian R.

Job Details: 11/21/2022

this is a counter top unit thats in the wall with the install kit and we do not service them. units within the 1st year and cx will need to call whirlpool about unit as theres no parts or anything we can do. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 11/21/2022

Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 11/21/2022

"cx complaint unit not washing, checked unit, unit displayimng 7-1 no heat 4-3 motor not running. ran auto cycle, checked motor, motor reading out of range. ordering sump&pump, and heater.; ordrng 1 W11025157 (pump&motor) and 1 W10518394 (heater)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Richmond, VA 23230

Joseph D.

Job Details: 11/21/2022

"found unit with no power to drain, replaced control and unit now draining properly"

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Brandywine, MD 20613

Robert A.

Job Details: 11/21/2022

"Cx complaint that the unit's lower oven is not working. I inspected the unit to confirm the complaint. The upper oven works fine. I attempted to broil and bake the lower oven and it produced no heat at all. I found no error code, but the lower fan is not running at all on lower fan speed test. It does run on high speed test. I see no damage on the element and the convection fan runs fine. I checked the wire at the Jbox and they are good as well. The unit will need new control boards to resolve the issue. I'm ordering the parts for the return visit. I collected the service call fee by CC.; ordrng 1 W11179310 (control board 225.67)"

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near Manheim, PA 17545

Justin L.

Job Details: 11/21/2022

Cx complaint unit not completing cycle. Was able to access unit and found f0e5 off balance f0e3 fover load 9e2 water ring detected. Ran test 51 and found unit not draining of all water. Removed pump and found nail inside. Removed and found pump running better but still weak. Quoted cx for repair and also informed them to shorten hose as its too long. Collected for service only as they want time to decide.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 11/21/2022

cx complaint unit take several cycles to get dry clothes. ran unit and found unit heats. checked air flow and found the paper did not fall off the rack. went outside to find the vent was clogged. was able to clean out vent and retest. units air flow was 100% better. charged cx $120 service call and $45 in labor for cleaning the vent. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model LER7646EQ2

Near Falls Church, VA 22046

David J.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Dumfries, VA 22026

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't cooling properly. Checked the Freezer Section. Found Ice / Frost covering the Evaporator. Checker the Evaporator Section. Found harness is fully plugged in. Unit will need the Thermistor & Harness Wire. ; ordrng 1 W11546681 (HARNS-WIRE) and 1 WPW10384183 (Whirlpool Refrigerator Thermistor)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM10

Near Lanham, MD 20706

Dustin F.

Job Details: 11/21/2022

"Replaced LH and RH door gasket per previous tech, tested unit, unit now working as intended."

We serviced a

JENN-AIR FREEZER

Model JFC2089WEP11

Near Washington, DC 20001

Samuel R.

Job Details: 11/21/2022

cx complaint unit drawer lid wont stay on.also ice maker is not making ice.inspected unit and could confirm cx complaint.tested ice maker and motor would not rotate.further inspection found left end cap to be broken at the tab.unit will need a new ice maker and end cap.cx will like repair to be done at once so have time to clesr bottom of fridge for repair; ordrng 1 W10884390 (ice make r)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near McLean, VA 22101

David J.

Job Details: 11/21/2022

CX complaint water dispenser has nothing coming out of it and bottom crisper drawer cannot be latched to endcap. After previous tech visit he found that this unit needed a new filter head and endcap for the bottom drawer. Removed all parts and replaced with new. Tested function of water And attached lid to new endcap. Unit is not working as designed job complete.

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Eldersburg, MD 21784

Ricardo S.

Job Details: 11/21/2022

"Replaced cntrl elec.. i ran diagnostic test mode, test# 12 working ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Smithfield, VA 23430

Justin W.

Job Details: 11/21/2022

cx complaint unit not leveled. checked unit to find unit not leveled and fc light working intermittently. leveled unit and fc door hitting switch properly to cycle light. unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/21/2022

"Cx complaint dw not drying dishes, detergent doesn't completely dissolve.Ran diag, found 7-1 error. The heater turned on during the cycle, but the divertyer never stopped turning, seemed like it couldn't find the position. Ordering sump/motor assy W10902372. Collected $446.94. Balance due $125; ordrng 1 W10902372 (sump/motor assy)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Virginia Beach, VA 23455

Carl A.

Job Details: 11/21/2022

"cx complaint of unit banging cabinet,checked unit to find that the gear case has play in it causing unit to bang agaist cabinet.also found cap leaking as well ordering parts needed for repairs; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W11428524 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W10528947 (Drive Hub) and 1 W11223765 (SCREW) and 1 W10919191 (washplate) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Washington, DC 20002

Samuel R.

Job Details: 11/21/2022

replaced brackets and unit is now working properly

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Damascus, MD 20872

Marc M.

Job Details: 11/21/2022

cx complaint torn door gasket. inspected unit and found abrasive section of gasket ripped at the bottom right side of the door. unti will need new door gasket as well as high temp adhesive to apply gasket and 24 hours to cure.; ordrng 1 WPY055980 (adhesive (high temp))

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Greenbelt, MD 20770

Dustin F.

Job Details: 11/21/2022

"Inspected unit, found bend in door panel, confirmed codes and issues with sump. Replaced Sump and control then tested unit, unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Laurel, MD 20708

Andrew H.

Job Details: 11/21/2022

Customer complaint is the units not making ice. Inspected unit found ice maker stuck halfway in the cycle. I replace the ice maker and cycled ice maker. The ice maker cycled and filled with water. Ice maker is that what happened have you got it I'll show you when to stop and I sat there now turn all the way to it is now working properly.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Washington, DC 20002

Samuel R.

Job Details: 11/21/2022

replaced parts and drive block got stripped since it had to be banged off the old gearcase.will just have to install drive block on return visit.called office to schedule WP389140 9 tribles ; ordrng 1 WP389140 (drive block)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Alexandria, VA 22310

Lloyd B.

Job Details: 11/21/2022

"Cx complained of drying isues. Inspected the unit and found an error of F7E1 for no heat. At the control, there is 122vac going to the heater. The heater is open. Installed new element and ran diagnostics and it now turns on. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Stafford, VA 22556

Thomas B.

Job Details: 11/21/2022

Searched store unable to locate rtm states it may have been returned already closing rtm states she will resend it up if it is located closing

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Lancaster, PA 17601

Justin L.

Job Details: 11/21/2022

Cx complaint unit not cooling. Was able to access unit and found unplugged. Plugged unit in and found control getting 120VAC but no lights and control unresponsive. Ordering control and setting return for Tues 11/29/22; ordrng 1 W11496886 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS00

Near Mechanicsville, VA 23116

Jonathon C.

Job Details: 11/21/2022

"cx complaint, leaking water. water leaking from behind rc evap cover. found drain tube leaking. cleared drain tube. unit working as designed. job is complete. cx paid 120 service call by card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, MD 20882

Marc M.

Job Details: 11/21/2022

cx complaint unit not cooling. inspected unit and upon arrival found room temp in both fc and rc. cx oulled unit out and power was cycled. upon powering unit on for that the compressor start widning will buzz loudly and not begin run. unit has failed compressor and will require SS repair. also while behind unit found water line from filter housing to be substantially damaged. at risk of water leak am ordering new water tubing to correct damage. pics taken. SS tech only on return 3 count; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11504415 (lokring) and 1 W11506621 (lokring) and 5 W11506635 (process stub)s and 1 W11109499 (drier) and 1 W11504445 (lokring) and 1 W11504447 (lokring) and 1 W11598434 (evap) and 1 W11506620 (lokring) and 1 W11504450 (lokring) and 1 W11482381 (water tube 1) and 1 WPW10499015 (water tube 2) and 1 W11484604 (water tube 3)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055FRZ00

Near West Springfield, VA 22152

Richard B.

Job Details: 11/21/2022

"CX compalant, Lost cooling. Prior diagnosis found unit needs evap fan and blade. Installed new blade and fan , Cycled power , Unit started cooling .ob completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near York, PA 17404

Sal R.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Washington, DC 20011

Samuel R.

Job Details: 11/21/2022

replaced freezer door and tested unit.now working properly

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Arlington, VA 22207

David J.

Job Details: 11/21/2022

Knocked and rang no answer office call both numbers on file and no answer. Left voicemail Cx will need to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Washington, DC 20002

Samuel R.

Job Details: 11/21/2022

replaced brackets and unit is now working properly

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23464

Branden R.

Job Details: 11/21/2022

"cx complaint aig wm no water enters tub checked unit and found error code for no water , tested unit and found cold water valve ohmed out of range . tested all marjor componets and everthing tested good other then inlet valve tryed to call office 3x to set up next apt but dont have no service cx stated service acts up alot in home and they will reach out to office to reschedule.; ordrng 1 W11165546 (inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Damascus, MD 20872

Marc M.

Job Details: 11/21/2022

installed sump and tested unit. unit filled and pumped effectively. tested unit drain and unt drains with no issues or leaks. unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ2

Near Hampton, VA 23666

Justin W.

Job Details: 11/21/2022

cx complaint f1e0 error code. confirmed stored error code. replaced control and tested heated unit to 350. unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Glen Burnie, MD 21061

Eric W.

Job Details: 11/21/2022

cx complant of sparking in lunit and no toe kick the toe kick was not there yet looked into sparking found the power wire to garbage disposal is niext to diswasher and the door hindge is hitting it causing it to spark told cx she will need electrican to fix wire and call when toe kick is in; saved tckt

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near White Hall, MD 21161

Brian R.

Job Details: 11/21/2022

cx complaint is warming drawer wont close all the way on one side. tried adjusting and moving drawer around and it made drawer close worse. look like drawer is warped and rails dont go back 1 inch more. will order parts needed and office to schedule.; ordrng 1 W11131365 (SLIDEDRWR) and 1 W11123024 (SLIDEDRWR) and 1 W11036176 (Drawer)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near East York, PA 17402

Sal R.

Job Details: 11/21/2022

"CX complai t is that the unit is not spinning or agitating. I found that in diag the unit has a F731 error code. I cleared the error and ran a auto test. I found in agitation and spin cycle that the unti makes a ploud buzzing noise. I inspected the under side of the unit and foun d the Run Cap to be leaking a gray liquid / oil. I am ordering 1 Run Capacitor (W11395618) part is temp out of stock. Once the parts is avalible, please ahve somoene form the office call to set a retun date.; ordrng 1 W11395618 (run cap (TOS)) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Annapolis, MD 21401

Emmanuel R.

Job Details: 11/21/2022

"Cs unit is not heating, I confirmed complaint. I found Mw not heating and showing (no heat) on display. I pulled unit out and found the connector to the magnetron not secured. I was able to secure magnetron electrical connector and restored heating. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near York, PA 17402

Sal R.

Job Details: 11/21/2022

CX complaint was that the RC lights where flickering. I found that the LED had failed. I replaced the LED and unit test good.

We serviced a

WHIRLPOOL OVEN

Model JJW2430DP03

Near Washington, DC 20009

Samuel R.

Job Details: 11/21/2022

replaced part ordered.tested unit and unit is now working properly

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