We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21217
Eric W.
Job Details: 11/21/2022
installed new coupler compressor and filled unit unit now starting to cool
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Portsmouth, VA 23704
Zachery R.
Job Details: 11/21/2022
"upon arrival noticed live infestation, advised cx to contact exterminator then contact via office with receipt."
We serviced a
WHIRLPOOL WASHER
Model UNKWN
Near Norfolk, VA 23518
Carl A.
Job Details: 11/21/2022
cx cancelled as there was no modle or ser number on unit
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
John P.
Job Details: 11/21/2022
Installed mag tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE48FXSP6
Near Alexandria, VA 22301
Lloyd B.
Job Details: 11/21/2022
Cx complained the unit leaked. Inspected the unit and found it leaking directly under the motor. Unit needs new sump assy; ordrng 1 WPW10455261 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Dayton, MD 21036
Marc M.
Job Details: 11/21/2022
"cx complaint thick layer of ice building under ice bin. upon arrival unit not demonstrating issue because the cx already thawed all ice. explained to cx that in many cases it can be neccessary that we see the issue during service. ran following tests: test 31-16, test 16-22, test 97- valve opened and sent water as normal (into a cup), ran test 120 and icemaker harvested, but did not return to home position. attempted harvest again and now icemaker will not harvest at all (idles at step 01). cx reports unit only produces aout one tray of ice per day. temps in door icemaker area are higher than optimal however the fc temps show exactly 0.0 degrees. suspected failed icemaker, thermsitor not requesting cooling and unti not resetting to home position. unit will need icemaker."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, VA 22124
Christian C.
Job Details: 11/21/2022
Arrived at cx house and they said they have an extended warranty for unit. Advised cx to call back whirlpool to have it rescheduled under extended warranty.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20720
Dustin F.
Job Details: 11/21/2022
"Inspected unit, found Dual Valve reading open and Bad LED. Replaced Dual Valve and LED, unit now dispenses water and lights all on ( pics taken) SAdly, the Wrong color pantry ui door was ordered. sending Pantry UI for return visit and reordered Stainless door (Black stainless was ordered); ordrng 1 W10815669 (Pantry door (stainless)) and 1 Look (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
Replaced valve and hose unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
Replaced valve and hose unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Ashland, VA 23005
Jerod R.
Job Details: 11/21/2022
"tested unit found unit had bad valve do to pinched res. line replaced filterhead assm and valve , tested unit , unit is now fully functional"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Halethorpe, MD 21227
Robert L.
Job Details: 11/21/2022
"cx complaint front of dispenser drawer not aligned with console, found unit leaning forward 1/2', releveled unit, loosened and resecured dispenser, front maybe 1/32' off normal for this style dispenser, pulls tight no leaks, instructed cx on soap and softener , tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 11/21/2022
"Confirmed cx complaint unit not cooling. Cx states they power cycled unit and cooling function was restored. Found evidence of fresh food UI pantry drawer exposure to water. Instructed cx on unit care, quoted him for new door in the event that the issue reoccurs and cannot be fixed by power cycling. Charged 120 diagnostic.; ordrng 1 W10815674 (dor-fip ss)"
We serviced a
KITCHENAID OVEN
Model KFEG500ESS0
Near Olney, MD 20832
Andrew H.
Job Details: 11/21/2022
"Customers complaint is a unit that maintaining temperatures. Inspected unit and found no error codes present at this time. Inspected temperature probe and found temperature probe is reading 1,080 ohms. I then cycled bake element in normal operation for bake and notice that the double line bakery relay with energize and de-energize while trying to warm up back to 350. This indicates that the relay was making contact and then not making contact I believe the issue was with the control. I quoted customer for replacing the control. Customer okay to repairs and paid and full with credit card. I then replace the control and tested unit. Units now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, VA 23086
Jonathon C.
Job Details: 11/21/2022
"cx complaint, unit still squeaks on heavy loads. tested unit, unable to verify complaint. cx did not have a test load for me. basket wobbles in spin significantly more than i think is acceptable. ordering gearcase, also ordering smaller diameter belt. cx is to have test load ready on return visit. unit may only need belt. two count job. resched for 12/2; ordrng 1 WPW10006384 (drive belt) and 1 WTW5057LW0 (gearcase) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near McLean, VA 22101
Jason A.
Job Details: 11/21/2022
CX complaint RC temps inconsistent & noise. Found noise coming from scroll & evap heavy frost. No airflow. Called MA & VIA will cover cost of scroll. New scroll lines up & all screws tight. Noise level normal > JJ
We serviced a
WHIRLPOOL DRYER
Model MEDB955FW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/21/2022
"Cx stated the dryer worked ok since repaired, nothing is wrong with it, and no service was requested."
We serviced a
WHIRLPOOL DRYER
Model WED9750WW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/21/2022
"cx complaint no operation, checked unit found open thermal fuse, element shorting to G on this appt. replaced thermal fuse and element, tested, element did not cycle off, tripped fuse, unit heated on air only, indicating failure in controls, cx advised did not want any further repairs, and was purchasing new unit.; ordrng 1 WP3392519 (lr/vs rop1y), used 1 WP3392519 (fuse lr/vs rop1y) from stock"
We serviced a
WHIRLPOOL WASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/21/2022
stacked unit customer will have removed for return entereed diag f8 e1 was stored ran diag at times when hot water was entrering small stream cold water normal steady flow at times whime from hot water valve long fill stored sugguesting vavles cx paid by cc 110 due on return; ordrng 1 W10599356 (inlet vavle)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Clifton, VA 20124
Richard B.
Job Details: 11/21/2022
"CX got notified about a issue. Inspected unit and found unit needs heater assembly , Installed new heater and tested unit, Working as designed, No leaks job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/21/2022
Updated heater as per service notice and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Portsmouth, VA 23701
Anthony D.
Job Details: 11/21/2022
cx complaint unit not making ice checked temps fc at 2 degrees checked ice maker found icemaker to be in the off position turned to on position icemaker cycled and filled unit working as designed
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Robert L.
Job Details: 11/21/2022
"installed new inner door and outer glass per previous, everything aligned now (see after pic), tested all ops ok, lower trim not mounted, will adress when wall oven is repaired"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 11/21/2022
tested unit found unit has bad appliance manager and signal not being sent always from console; ordrng 1 W11297709 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hanover, PA 17331
Bernard M.
Job Details: 11/21/2022
"Defrosted evap and replaced fan motor, restored power and evap began to develop frost pattern with fan running. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Randallstown, MD 21133
Keith H.
Job Details: 11/21/2022
replaced valve advised cx not to turn shutoff valves all the way on as the pressure is damaging valves in machine unit is working otherwise
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 11/21/2022
I came to install the ordered parts. I removed the burner head screws and they broke off on two of the 3 burner head (one screw is still there holder the orifices in place). The remaining 3 burner heads and orifice holders will need to be replaced. The cx does not want to go through with the repair. A refund will need to be issued. I did not install the parts of collect the labor charge.; ordrng 2 74007735 (burner head 81.89)s and 1 74007734 (buner head 69.96) and 1 WP7527P031-60 (orifice holder 62.24) and 1 WP7527P002-60 (orifice holder 45.70) and 1 WP7527P00360 (orifice holder 43.49) and 6 WP90767 (screws 4.85)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near York, PA 17403
Sal R.
Job Details: 11/21/2022
CX complai t was that the unit is not producing ice. I foun d that the unti has low ice production. I found that the fill tube was frozen over. I was able to steam out the ice and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Carl R.
Job Details: 11/21/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Side by Side Refrigerator. From previous technician recommendations. Opened freezer door, and removed back wall to gain access to wire harness, thermistor and clip. Replaced thermistor and clip and wire harness, put wall back on and removed the cover to the control. Replaced the control and put cover back on. Plugged in unit. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Aldie, VA 20105
Ezra M.
Job Details: 11/21/2022
"replaced compressor and dryer, installed process stub. filled unit with 140 psi nitrogen, no leaks, pressure held. vacuumed to -29, pressure held for 15 mins, no leaks, filled with 4.27 oz r134a, verified good and stable pressures and full frost pattern."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/21/2022
CX complaint about burners clicking non stop unplugged unit checked polarity & groundidng on outlet & looks fine remove console & found that spark switches are passing constant continuity on 'off' position issue with harness replaced them with preid & working properly
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 11/21/2022
"Puddling at front left corner . no big signs of tears in hose/ crack in components .. no errors .. fabric softner overflowing, needs new valve and dispenser.. Call techline if cx calls back again , regarding possible splash gaurd tub ring; ordrng 1 W11220230 (valve)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gaithersburg, MD 20882
Andrew H.
Job Details: 11/21/2022
Customers complaint is a unit is off balance. I replaced the gear case and wash plate. I calibrated unit and ran all the test cycle. I leveled unit and unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23223
Joseph D.
Job Details: 11/21/2022
cx complaint ice maeting from dispenser. icemaker checks good. unit with seperator intermittently not shutting all the time and ui possibly cycling too often must replace both when available.; ordrng 1 W11423781 (seperator) and 1 W11518204 (ui)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Fairfax, VA 22032
Richard B.
Job Details: 11/21/2022
"CX complant, Washer hasnot worked since delivery, Inspected unit and found F8E1 valve failure in diagnostics, Cleared error code and started a regular wash cycle after turning on supply line valves, Tested unit on warm cycle, Hot cycle and also cold cycle after clearing valve failure error code. Unit is working as designed. Instructed CX on load and go dispenser and use of machine. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Reston, VA 20190
Christian C.
Job Details: 11/21/2022
Installed 3rd rack. Tested rack. Had cx test rack. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model LER7646EQ2
Near Falls Church, VA 22046
David J.
Job Details: 11/21/2022
CX complaint dryer will not turn on. After previous visit I found the unit needed a new thermal fuse for it had blown due to clogged dryer vent. Instructed customer if possible to have dryer vent clean before coming back out to replace thermal fuse. Customer did And had the receipt. Replaced thermal fuse and tested unit. Unit is now drying as intended and heating up. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seaford, DE 19973
Michael E.
Job Details: 11/21/2022
"Replaced control as per previous diagnosis. I searched the service manual and tech sheet but there is no calibration option listed in either. Tested unit and dispenser drawer is still overflowing. Replaced inlet valve from van stock and tested and still overflowing dispenser drawer. Ordering valve harness. Cannot reschedule due to only 2 left on system. CX would prefer ME for return visit if possible.; ordrng 1 W11220230 (inlet valve) and 1 W11198271 (valve harness), used 1 W11220230 (inlet valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near Springfield, VA 22153
Richard B.
Job Details: 11/21/2022
"CX complant, No ice. Prior diagnosis found unit needs fill tube heater, Installed fill tube heater , Unir working as designed. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Olney, MD 20832
Andrew H.
Job Details: 11/21/2022
Customer complaint is a unit is not powering on. Inspected unit found unit has 121 volts ac at the outlet. I was able to put unit into test mode but found that the power button is non-responsive. I replaced the console and ran auto test mode. Unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mechanicsville, VA 23111
Jonathon C.
Job Details: 11/21/2022
"cx complaint, console face lifting. tested unit, verified complaint. found cx also has f6e1 error code. ui completely unresponsive. replaced console but ui will also be needed. unable to resched due to SO part; ordrng 1 W11460962 (ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details: 11/21/2022
Cx said unit is no longer frosting up. Unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near York, PA 17403
Sal R.
Job Details: 11/21/2022
CX complaint was that the unti was not making ice. I found that the IM motor head failed. I replaced the icemaker and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, MD 21740
Andrew S.
Job Details: 11/21/2022
Cx complaint is that the unit is not cooling. Upon arrival i verified that I had previously diagnosed the unit for Job# 635597. I am reordering the diagnosed parts. I was able to set the return visit for Tuesday 11/29 AM preference.; ordrng 1 W11035836 (Control) and 1 W11087463 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Dumfries, VA 22026
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the Washer is Teeter Tottering. Level the unit. Ran drain and spin on the unit. No more Teeter Tottering. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chantilly, VA 20152
Carl R.
Job Details: 11/21/2022
"Cx complaint is, AIG REF IM NOT MK ICE/SHUTTING OFF. REF/FREEZER WILL SHUT OFF ON ITS OWN AND CUSTOMER HAS TO UNPLUG IT FOR 10 MIN AND PLUG BACK IN FOR IT TO WORK. BUT CONS IS STILL HAVING THIS ISSUE ONCE A MONTH HE SAID. BUT ICE MAKER IS NOT WORKING AGAIN & SAID IT MAKES A CLUNKING NOISE. PLEASE CALL TECHLINE WHEN IN THE HOME AS WELL. From previous technician recommendations per tech support. Unplugged unit sonparts can be replaced. Control, control electronics, and wire harness was replaced. Removed both doors, and mulion, and deli section. Removed right slide to gain access to wire harness. Removed cover to gain access to control board area. Replaced both control boards. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Potomac, MD
Julian H.
Job Details: 11/21/2022
replaced top gray cam & working
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Kents Store, VA 23084
Eric F.
Job Details: 11/21/2022
"SR# 7735095065Confirmed cx complaint unit not always pulling ice drawer open, not always shutting on left side. Found tracks iced up, resistance in ice tray tracks causing self assist pull to be weaker on left side. Issue may be being exacerbated by convex curvature of mullion where cabinet and top of freezer drawer gasket meet. Called whirlpool techline, techline escalated issue to engineering team, will reach out to either myself or the Cx to proceed with a repair attempt or buyout.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Clarksville, MD 21029
Robert L.
Job Details: 11/21/2022
"cx complaint leaking out top of console after cyccle and door opened, also top rack not rolling out, found top rack back wheel not in track, tilting rack and notallowing it to sit fully back and pressign on door during cycle causing leak, reinstalled rack, adjusters good, locked in back manifold properly, ran diagnostics, no leaks, tested all ops ok...... if cx calls back pre-id door gakset W11483553 and bottom door seal W11606677"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Sterling, VA 20165
Carl R.
Job Details: 11/21/2022
"Cx complaint is. DW not draining. Ran fault codes, f6e4 features switch open, f2e1, f8e2 drain motor electric problem. Found unit not draining. Do to open float switch being open, and found plastic in the drain pump area from the inside of the sump. Water does not enter the unit. Ordering sumpW11087376 x1, armW10837249, float switchWPW10195039.will use pump on return.; ordrng 1 WPW10195039 (Float switch) and 1 W11087376 (Sump) and 1 W10837249 (Lower spray arm)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Arlington, VA 22204
Lloyd B.
Job Details: 11/21/2022
Cx complained the unit made noise. Inspected the unit and found that the rotor bolt was getting loose. Tightened the rotor bolt and tested and it no longer makes noise. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/21/2022
dishes not being cleaned last vist found lower spray arm off reinstalled and wash mototr ran tested this vist no movement from spray arms just water dropping from spray holes replaced sump assy and confirmed no leaks during diag both arms moving water
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Washington, DC 20011
Samuel R.
Job Details: 11/21/2022
replaced freezer door and tested unit.now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Salisbury, MD 21801
Michael E.
Job Details: 11/21/2022
"CX complaint: no ice and no light. Tested and verified complaint. No lights on at all. I found we are only getting 1.5 volts to LED control. Also, IM had no error codes. It does harvest and fill. IB was at 20 degrees. IB fan running well but did not come on until i shut off unit at breaker and back on. Hinge cover screw is stripped and not holding cover. Ordering power control, LED driver (just in case) and left RC door and hinge cover screw. Cannot reschedule due to NW part.; ordrng 1 W10830288 (cntrl-elec) and 1 W10830278 (cntrl-elec) and 1 W10919616 (dor-fip) and 1 WP8281196 (screw)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Greenbelt, MD 20770
Dustin F.
Job Details: 11/21/2022
"Inspected unit, found bend in door panel, confirmed codes and issues with sump. Replaced Sump and control then tested unit, unit working as intended."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/21/2022
"replaced control and gas valve/regulator. when i took old valve off, noticed switch on regulator turned off. tested unit, gas valve now opening again but still igniting intermittently. have spark and gas coming in. ignites more consistently with bottom panel off and door open. called techline, sr#7735102772. TL said issue must be in bake burner tube or ignitor alignment if we have spark and gas coming in. tried adjusting ignitor, no change. noticed a little soot under bottom panel. ordering bake burner and ignitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W10764654 (bake burner) and 1 WPW10324262 (bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Vienna, VA 22181
Christian C.
Job Details: 11/21/2022
Installed damper control assembly. Tested damper. Damper opening and closing.
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYWH00
Near Washington, DC 20017
Samuel R.
Job Details: 11/21/2022
cx cancelled at door
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Edgewater, MD 21037
Emmanuel R.
Job Details: 11/21/2022
Cs unit doesnt want to start a cycle and it shows 'close lid' message on display. Confirmed complaint. Upon inspection i found the lid latch has failed and it wont lock the lid. Its getting voltage but it doesnt respond. Replaced lid latch and tested unit. Unit is now working properly. Found error code F2E1 HMI stuck button but i tested HMI and everything is working ok. May have been a false code.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Selbyville, DE 19975
Michael E.
Job Details: 11/21/2022
"Replaced the pantry LED as per previous diagnosis. Tested and still LEDs are flashing. In history i can see that we have replaced all LEDS and control. Unplugged unit to reset but still LEDs not working. Suspecting wire problem. Ordering control and control harness. On return visit, try control harness first and test befiore replacing control. Cannot reschedule due to NW part CX would prefer ME for return visit if possible; ordrng 1 W10667067 (harns-wire) and 1 WPW10366605 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Warrenton, VA 20186
Daniel J.
Job Details: 11/21/2022
as per notes replaced all single point leds with three point and replaced assy control temp in fridge showing 52 and led on control courrently showing 52
We serviced a
WHIRLPOOL DRYER
Model WED86HEBWO
Near Annapolis, MD 21409
Emmanuel R.
Job Details: 11/21/2022
"Cs unit would stop mid cycle, couldnt confirm complaint but i found error codes f4e4 L2 line volatge , f4e3 restricted air flow. Inspected unit and found L2 wasnt secured at the terminal block. Secured L2 unit is working properly. Advised customer his exhuast vent is restriced and vent outside doesnt open all the way . If issue continues unit will need a acu."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Lanham, MD 20706
Dustin F.
Job Details: 11/21/2022
"Replaced LH and RH door gasket per previous tech, tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Easton, MD 21601
Alexander W.
Job Details: 11/21/2022
Cx currently has Covid will need to resched with cx when they are clear; saved tckt
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 11/21/2022
These appliances are in a city building (shelter) and the cx says they have city people or maintence men come fix and don' pay. Service declined
We serviced a
AMANA REFRIGERATOR
Model ASD2275BRS00
Near New Carrollton, MD 20784
Dustin F.
Job Details: 11/21/2022
"Inspected unit, Replaced Bi metal per previous tech, tested unit and confirmed defrost cycle and cooling cycles are working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Baltimore, MD 21215
Eric W.
Job Details: 11/21/2022
"Cx complaint is not dispensing water we took the water line off the dual valve found water coimg to dual valve , removed water ccoming out od dual vavle no water coming out check volt getting 120 v omed out valve reading OL; ordrng 1 WPW10341320 (dual valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22203
Lloyd B.
Job Details: 11/21/2022
Cx complained the arms aren't moving. Installed new sump and tested and it now fills washes and drains with no leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near York, PA 17403
Sal R.
Job Details: 11/21/2022
CX complai t was that the unit is not producing ice. I foun d that the unti has low ice production. I found that the fill tube was frozen over. I was able to steam out the ice and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model NTW4516FW3
Near Easton, MD 21601
Alexander W.
Job Details: 11/21/2022
Called office cx has to resched ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/21/2022
helped jp install tub.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Clifton, VA 20124
Richard B.
Job Details: 11/21/2022
"CX got notified about a issue. Inspected unit and found unit needs heater assembly , Installed new heater and tested unit, Working as designed, No leaks job completed, RB"
We serviced a
AMANA RANGE
Model AGR6603SFS3
Near Germantown, MD 20874
Julian H.
Job Details: 11/21/2022
replaced parts & working
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Bryans Road, MD 20616
Robert A.
Job Details: 11/21/2022
Cx complaint that the unit is not starting cycles after depositing money. I inspected the unit to confirm the complaint. After the money is inserted the display shows the cycle time but no action is performed by the unit. The unit next to it has the same issue and eventually a thermal event occured. The unit will need a new control board and user interface to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11309937 (user interface) and 1 W11290055 (control board)
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Halethorpe, MD 21227
Robert L.
Job Details: 11/21/2022
"cx complaint front of dispenser drawer not aligned with console, found unit leaning forward 1/2', releveled unit, loosened and resecured dispenser, front maybe 1/32' off normal for this style dispenser, pulls tight no leaks, instructed cx on soap and softener , tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 11/21/2022
Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Woodbridge, VA 22191
Demonte S.
Job Details: 11/21/2022
Installed Drier to the unit. Pulled Vacuum on the unit. Unit is holding a Vacuum. Filled the unit to 1.7 Oz's. Checked the Evaporator. Evaporator starting to frost. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annapolis, MD 21409
Emmanuel R.
Job Details: 11/21/2022
"Replaced crisper drawer and harness, the door fip came with a new control so i didnt use the one i ordered. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Laurel, MD 20708
Andrew H.
Job Details: 11/21/2022
Customer complaint is the units not making ice. Inspected unit found ice maker stuck halfway in the cycle. I replace the ice maker and cycled ice maker. The ice maker cycled and filled with water. Ice maker is that what happened have you got it I'll show you when to stop and I sat there now turn all the way to it is now working properly.
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Stevens, PA 17578
Justin L.
Job Details: 11/21/2022
Cx complaint unit not working. Was able to access unit and found it in italian and unresponsive to any touches. Cx stated another company worked on it previously. Double checked all connections and contactced techline and spoke to Chris SR#7735098115. Ordering console and controls and once in office will need to set return visit.; ordrng 1 W10661801 (front panel) and 1 WPW10661087 (control) and 1 WPW10661090 (led board)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Winchester, VA 22602
Danny R.
Job Details: 11/21/2022
found the pressure hiose off unit reseated hose now it sees the water in unit checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Beltsville, MD 20705
Andrew H.
Job Details: 11/21/2022
Customer complaint is the unit's not cooling. Inspected unit found unit at about 41°. Remove evaporator cover and found just the cap tube and right after the captive had frost on it. I checked ants at compressor found unit pulling .82 amps. I checked pressures with my gauges found low side at negative 18 in and high side at 80 psi. I pulled unit into a 28 inch vacuum. I let unit sit for 15 minutes when I check the gauges unit was at - 26 in vacuum. I checked over the entire unit with my UV light and UV glasses and could not locate any dye coming from the unit. I called tech line and explain my findings and the issue with the unit not cooling. Tech line explain to me that they're putting the unit entry view and gave me a file number. I left this file number with the customer and advise them that the units going into review and Whirlpool will call me or the consumer next.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/21/2022
CX complaint about burners clicking non stop unplugged unit checked polarity & groundidng on outlet & looks fine remove console & found that spark switches are passing constant continuity on 'off' position issue with harness replaced them with preid & working properly
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Cockeysville, MD 21030
Brian R.
Job Details: 11/21/2022
came out and replaced board and inverter. mag had damaged terminal. tested both sections. again after about 5 sec unit shuts down and flashes F1E5 code that inverter not responding. unit has proper power. will reorder Inverter as well as add control. as soon as parts are in office will schedule.; ordrng 1 W11346197 (Mag Re Order) and 1 W11325604 (Inverter Re Order) and 1 W11179310 (Control)
We serviced a
WHIRLPOOL OVEN
Model AGR6303MMW0
Near Aylett, VA
Jerod R.
Job Details: 11/21/2022
"tested unit found unit had blown out ignitor , replaced and tested unit is now fully functional"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/21/2022
"cx complaint since last repair unit has only made two batches of ice. inspected unit and took RC and FC temps and found FC was -4 degrees, RC was 24 degrees. test 36 I found ice box fan came on. test 37 showed 01 passed. test 56 shoes E5, ice box thermistor is bad. ran test 57 and found ice maker did harvest, text 45 i found water was dispensed to ice maker. unit needs ice maker. called TC (SR7735051657) due to part showing special order. part will be shipped to the cx house and cx will call once in to schedule a return visit.; ordrng 1 W11579560 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Potomac, MD
Julian H.
Job Details: 11/21/2022
replaced top gray cam & working
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/21/2022
Replaced all lad modules. All the lights turned on and worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 11/21/2022
"noise. found noise caused by condenser vibrating on bottom supports. repositioned condenser, noise gone."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/21/2022
"CX Concern the units arm on rh side of mw door dettached and the unit not starting, having to push on lh side of door and hold it there for unit to run .. Replaced arm and hinges .. unit will start 50 percent of time now, when closing hard or giving it a tap pn lh side. ordering hinges , door , arm and switches.. the door was opening at 90 degrees when i first got there , got a little better once hinges were replaced . Maybe call techline to see what they want done , repaeat issue . parts on standby; ordrng 1 wpw10128850 (bushing arm) and 2 w10874474 (hinges)s and 1 W11033422 (interlock) and 1 W11600214 (innerdoor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Potomac, MD
Julian H.
Job Details: 11/21/2022
replaced top gray cam & working
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Bluemont, VA 20135
Ezra M.
Job Details: 11/21/2022
"door not sealing. leveled unit, adjusted hinges, verified gasket installed properly. still not sealing. ordering hinges and door. unable to test unit due to faulty water supply line.; ordrng 1 W11176752 (hinge assy, top) and 1 W11176753 (hinge assy, bottom) and 1 W11346787 (door, black)"
We serviced a
WHIRLPOOL COOKTOP
Model MGC9536DS00
Near Gaithersburg, MD 20882
Marc M.
Job Details: 11/21/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20002
Samuel R.
Job Details: 11/21/2022
replaced brackets and unit is now working properly
We serviced a
JENNAIR OVEN
Model JES1750FS1
Near Richmond, VA 23226
Joseph D.
Job Details: 11/21/2022
"cx complaint, unit not heating properly, found temp prob about 20 degrees off, replaced probe and calibrated, and unit now working properly. heating properly.; ordrng 1 W10833885 (sensor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Sparks Glencoe, MD 21152
Brian R.
Job Details: 11/21/2022
came out and replaced parts ordered. only 1 screw found as shield was off. holes are stripped in gearcase for screws. was able to get one in to hold. tested and checked unit. unit sounded normal. unit checks. job complete.
We serviced a
AMANA RANGE
Model AGR6603SFS3
Near Germantown, MD 20874
Julian H.
Job Details: 11/21/2022
replaced parts & working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/21/2022
"CX Concern the units console not responding .. Found the console overlay coming off and not responding .. unit needs new console , unit under ELW program ..; ordrng 1 W11460908 (console) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Reston, VA 20191
Christian C.
Job Details: 11/21/2022
Installed hot and cold water valves. Tested unit. No more squeeling noise from valves and is filling normally. Unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Annapolis, MD 21401
Emmanuel R.
Job Details: 11/21/2022
"Cs unit is not heating, I confirmed complaint. I found Mw not heating and showing (no heat) on display. I pulled unit out and found the connector to the magnetron not secured. I was able to secure magnetron electrical connector and restored heating. Unit is now working properly."