We serviced a
WHIRLPOOL RANGE
Model WMH31017HS2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Maintenance is going to have to locate unit and contact us.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Hampton, VA 23666
Justin W.
Job Details:
11/21/2022
cx complaint f1e0 error code. confirmed stored error code. replaced control and tested heated unit to 350. unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Hampton, VA 23666
Justin W.
Job Details:
11/21/2022
cx complaint f1e0 error code. confirmed stored error code. replaced control and tested heated unit to 350. unit working as designed
We serviced a
JENNAIR RANGE
Model JGRP430WP01
Near Bethesda, MD 20816
Roberto I.
Job Details:
11/21/2022
"CX complaint LF front not lighting.Testd burner, found bad ignition switch. Replaced ignition switch using v/s part. Unit testd ok. Collected $250.03; ordrng 1 w11199805 (switch (RI van stock)), used 1 w11199805 (switch) from stock"
We serviced a
WHIRLPOOL OVEN
Model AGR6303MMW0
Near Aylett, VA
Jerod R.
Job Details:
11/21/2022
"tested unit found unit had blown out ignitor , replaced and tested unit is now fully functional"
We serviced a
WHIRLPOOL COOKTOP
Model MGC9536DS00
Near Gaithersburg, MD 20882
Marc M.
Job Details:
11/21/2022
installed parts and tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Dover, DE 19904
Andrew W.
Job Details:
11/21/2022
Cx complaint is unit shaking during spin cycle. inspected and verified complaint. checked unit for error codes and none were present. tested unit and unit spun without issues. found that cx was underloading the unit and it was causing the unit to go off balance. informed cx on proper loading of unit and calibrated unit. unit is working as designed. job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Crownsville, MD 21032
Alexander D.
Job Details:
11/21/2022
"cx complaint unit intermittently tripping circuit breaker after previous repair. pressed cancel to run drain pump and breaker didnt trip. ran diagnostics and have f7e1 single speed washmotor failure, fAe2 vent electrical problem, f9e1 long drain errors stored. ran test cycle and it completed without tripping breaker. ran fill and drain a few more times and still not tripping breaker. if unit is causing breaker to trip then its either cause of washmotor issue and its working too hard sometimes or vent not sealing and moisture inside door causing short. ordering sump asm and vent, advised cx to wait til after replacing parts to try replacing breaker if issue persists. call cx to schedule return visit once we have eta on parts; ordrng 1 W11416362 (sump asm) and 1 W11414073 (vent asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
Replaced valve and hose unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Waldorf, MD 20601
Robert A.
Job Details:
11/21/2022
"Cx complaint that the unit is not cooling at all in the RC. I inspected the unit to confirm the complaint. I checked the unit temp (unit is set to 37 & 0), the FC is good (0) but the RC is too warm (47). I ran test 1 & 2 for the thermistor they read 4 & 35. I ran test 56 & 57 for the evap fans, the FC ran fine but the RC fan did not run being covered in ice. The unit needs a new evap cover that includes the fan and thermistor. I changed the defrost cycle to an 8 hour cycle ( test 126). I'm ordering the part for the return visit. I collected the payment in full by CC. I scheduled the appt for 12/2.; ordrng 1 W11395558 (evap cover 165.55)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Bristow, VA 20136
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Washer isn't Dispensing Detergent. Ran Service Diagnostics on the unit. No Error Codes. Checked the Load & Go settings. Load & Go is Disabled. Turned Load & Go On. Started a normal Wash Cycle. Soap is Dispensing. Showed the cx. This is a Use & Care Call. Advised that the cx only get one of these type of calls. Referred the cx to read the Use & Care or call whirlpool to ask if they can send a manual by email.
We serviced a
ADMIRAL ALL IN ONE W/D
Model 124 OIL CHANGE
Near Crofton, MD 21114
Branden R.
Job Details:
11/21/2022
oil change 711 battlefield blvd chesapeake va 23320
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Robert L.
Job Details:
11/21/2022
"installed new inner door and outer glass per previous, everything aligned now (see after pic), tested all ops ok, lower trim not mounted, will adress when wall oven is repaired"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of an error f2e2. Inspected the unit and found per poilnter w11436350, the console ribbon was not loose but, there was signs that roaches damaged the control and console and the unit would need both. Service declined. JOb complete; ordrng 1 W11478524 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/21/2022
"Confirmed cx complaint unit not cooling. Found evap frozen over, bi-metal reading open. Ordering evap harness + bi-metal and control.; ordrng 1 W11551372 (harness + bimetal) and 1 W11293378 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Annapolis, MD 21401
Emmanuel R.
Job Details:
11/21/2022
"Cs unit is not heating, I confirmed complaint. I found Mw not heating and showing (no heat) on display. I pulled unit out and found the connector to the magnetron not secured. I was able to secure magnetron electrical connector and restored heating. Unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Annapolis, MD 21401
Emmanuel R.
Job Details:
11/21/2022
"Cs unit is not heating, I confirmed complaint. I found Mw not heating and showing (no heat) on display. I pulled unit out and found the connector to the magnetron not secured. I was able to secure magnetron electrical connector and restored heating. Unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Annapolis, MD 21401
Emmanuel R.
Job Details:
11/21/2022
"Cs unit is not heating, I confirmed complaint. I found Mw not heating and showing (no heat) on display. I pulled unit out and found the connector to the magnetron not secured. I was able to secure magnetron electrical connector and restored heating. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/21/2022
duplicate job
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Market, MD 21774
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit stopped in middle of the cycle, i ran diagnostic test and found an error code f8e1 long fill f3e2 pressure system error.. the hot valve not working properly and customer use hot water on all cycles .. order part; ordrng 1 w11220230"
We serviced a
WHIRLPOOL OVEN
Model RBD305PVS02
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/21/2022
"cx complaint display blank nbut buttons beep, confirmed issue, reset power stiill no display, control part# W10244191 NLA.. reseqarched some may be availible as rebuilt online, cx will try to get part himself, quoted $110 labor to install part if needed with no warranty on part, collected $120 visa"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/21/2022
replaced cabinet absorbers and suspension rids reinstalled tested spin and agitate sounds normal ***look look cabinet needs to be picked up
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/21/2022
"installed control and began to wait 3 minutes after powering unit on, however unit continued to provoke f6e1. stil completed the 3 minutes with the error code remaining displayed. cycled power off and installed ui. cycled power 5 times and again wait 3 minutes on final attempt. unit did not activate following ui install. reinstalled old acu and attempted new ui and again unit would not power on at ui. contacted TL. ohmed motor and found 4.6ohms at motor@J2 connector. foudn 19.9ohms@j2 for drain pump. checked latched and found closed at 74.4ohms. techline instructed to reinstalled all old parts and return the parts as defective. when orderimng parts moving forward parts must be ordered as 'defective parts cx complaint', verbatim. sr7735093946; ordrng 1 W11478523 (fascia) and 1 W11556727 (control)"
We serviced a
WHIRLPOOL RANGE
Model XFG361LVD
Near Stephens City, VA 22655
Danny R.
Job Details:
11/21/2022
"unitheated right but is on a cirut with the cioffee maker . fridg . micro wave . lamps , and other kitchen appliances . the heating issues are intermtion cx will fix power issues ."
We serviced a
WHIRLPOOL RANGE
Model XFG361LVD
Near Stephens City, VA 22655
Danny R.
Job Details:
11/21/2022
"unitheated right but is on a cirut with the cioffee maker . fridg . micro wave . lamps , and other kitchen appliances . the heating issues are intermtion cx will fix power issues ."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waynesboro, VA 22980
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Cherry Run, WV 25427
Andrew S.
Job Details:
11/21/2022
Per previous tech I was able to access and repalce the tub. i then ran the diag cycle while the unit was still pulled out to verify that there are no leaks. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Germantown, MD 20874
Julian H.
Job Details:
11/21/2022
"CX complaint about led's being out & ice accumulating on FC floor found leds out replaced them from VS remove ice found a frost formation from evap drain defrosted & working; ordrng 2 W11338533 (led module)s and 1 LOOK (LOOK), used 2 W11338533 (led) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/21/2022
"cx complaint unit not making ice checked unit and found ice maker has a defetive harvest shaft vary lose , replaced with pre id icemaker and tested unit is now filling and running as designed advised cx to wiat 24 hours for ice to start producing and 72 hours for full bin . cx agreed ."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Timonium, MD 21093
Brian R.
Job Details:
11/21/2022
cx had a list a mile long on unit and talked 90 MPH. says unit runs bad and doesnt wash. found codes F7E1 Tachometer Missing or Wrong Signal F7E7 Motor Unable to Reach Target RPM F0E2 Over Suds F0E5 Off Ballance Load. tried running DLMS cycle and unit tries to start and then shuts down and flashes code F7E1. pulled unit to find black dust all over. took shield off to find belt broke and clutch groved good as well as motor pulley.unit will need parts. as soon as all parts are in office will schedule.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11481722 (Shift Actuator)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Washington, DC 20004
Shawn D.
Job Details:
11/21/2022
cx complaint had a leak unit stopped working but is working today wants unit inspected and make sure its safe to use. inspected unit and is working good today heating good fan works. cx had vent fixed so more leaks. i did notice rear cabinet is popping out so removed screws and popped back in reinstalled screws and unit is safe to use. unit is good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gaithersburg, MD 20882
Andrew H.
Job Details:
11/21/2022
Customers complaint is a unit is off balance. I replaced the gear case and wash plate. I calibrated unit and ran all the test cycle. I leveled unit and unit is now working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit making high pitched noise. verified issue. unit displaying fae2. cycled power. come to find ice build on rc evap fan. steamed frost build. come to find defective control not sending proper voltage to rc fan, ordering acu and returning with evap cover.; ordrng 1 W11574770 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/21/2022
cx complaint unit will fill but wont do anything else. inspected unit and verified complaint. ran diagnostics and have f4e3 wash motor not moving error. found control not sending power to wash motor. ordering control. marking preid dispenser and sump asm as will use on return in case needed. call cx to schedule return visit once we have eta on part; ordrng 1 W10906426 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW01
Near Lancaster, PA 17602
Justin L.
Job Details:
11/21/2022
As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOS72EC7HS02
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/21/2022
unit at temps not reaching heating temos and at twmps above set temps checekd temp sensor at room temp bouncing from 1.97 k ohms to 2.8k ohms checked faults none recent f6 e0 stored preheated temps matched up to 175 f replaced temp sensor preheated to 350 f dispaly and thermocoupler matched while prehateing
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Market, MD 21774
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit stopped in middle of the cycle, i ran diagnostic test and found an error code f8e1 long fill f3e2 pressure system error.. the hot valve not working properly and customer use hot water on all cycles .. order part; ordrng 1 w11220230"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waynesboro, VA 22980
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Arlington, VA 22201
Lloyd B.
Job Details:
11/21/2022
Cx complained the unit did not dispense water. Inspected the unit and found low pressure. Installed filter bypass and the pressure increased. Installed new filter head and tested and the unit and it now dispenses as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23503
Carl A.
Job Details:
11/21/2022
cx complaint of unit leaking water.checked unit for error codes was unable to get unit to leak at this time fill hose look like that might have been leaking as the cx stated that they are new how ever appears to be rust on threads of fill hoses tightne hose tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Richmond, VA 23230
Joseph D.
Job Details:
11/21/2022
"found unit with no power to drain, replaced control and unit now draining properly"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/21/2022
Cx complaint the oven door wouldn't close properly. Inspected door and found when opening and closing door it would raise and drop. Found the left screw on the hinge wasn't secured. Tightened down screw and the door now opens and closes without moving out of place and seals. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23661
Justin W.
Job Details:
11/21/2022
cx complaint unit making grinding noise when it is turning or agitating counterclockewise. checked unit to find slight play in gearcase. ordering gearcase and parts to complete repair. found slight play in gearcase causing issue with splutch grinding. replaced splutch so unit is useable until we return. grinding is occurring with unit empty in quickwash after roughly 5 minutes of use. ordering parts to fix unit. advised scheduled cx for the 28th of november due to parts readily available. advised if we have an issue obtaining parts in time for appointment that she would be called. cx agreed; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11510461 (washplate) and 1 look (look) and 1 W10752187 (screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/21/2022
"cx compalint red h20 symbol stays on even ui display after they changed filter, cx unaware of the fact they need to reset that option when changing filter, showed by pressing 2 buttons on dispenser the light goes off, new construction, use and care guide missing, refered back to website for copy,tested all ops ok"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Reston, VA 20190
Christian C.
Job Details:
11/21/2022
"Cx complaint oven does not heat properly. Inspected unit no errors. Tested oven sensor readiong 1.15kohms. Tested convection coil 15.8ohms. Getting 118VAC to convection assembly. Unit intermittently does not ignite oven and cuts off. Ordering bake igniter, and convection assembly. Convection assembly 0 at upper marlboro and 10+ at whirlpool.; ordrng 1 WPW10324262 (bake igniter) and 1 W11441001 (convection assembly)"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/21/2022
called tech line advised screen goes black for updates called connect team advised unit is up to date and shouldnt be getting a new update yet ordering console control and ui harness; ordrng 1 W11297728 (console) and 1 W11325603 (control1) and 1 W11261167 (control) and 1 W11356991 (harness control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near McLean, VA 22101
David J.
Job Details:
11/21/2022
CX complaint water dispenser has nothing coming out of it and bottom crisper drawer cannot be latched to endcap. After previous tech visit he found that this unit needed a new filter head and endcap for the bottom drawer. Removed all parts and replaced with new. Tested function of water And attached lid to new endcap. Unit is not working as designed job complete.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
John P.
Job Details:
11/21/2022
Installed mag tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Dallastown, PA 17313
Sal R.
Job Details:
11/21/2022
Per the previouse tech I was able to access and replace the FC LED . Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/21/2022
leveled fridge found left gasket wider than left heated gaskets slight change ordering both door gaskets customer would like ot have both jobs done at once didt want to set up until he is aware of the parts for the combi oven; ordrng 2 W10830055 (gaskets)s
We serviced a
MAYTAG MICROWAVE
Model MMV1175JB
Near Bristow, VA 20136
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Microwave inner light isn't working. Checked the inner Cabinet Light. Found that the Light Bulb is blown. Installed Light Bulb. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Smyrna, DE 19977
Andrew W.
Job Details:
11/21/2022
Cx complaint is unit starts the drain pump when it's plugged in. inspected and verified complaint. help cancel button down for 5 seconds and the unit stopped trying to drain. checked unit for error codes and found F8E1 long fill no fill error. Checked and founf hot water valve was shut. opened valve and tested unit and unit filled without issue and completed the test cycle without issues. unit is working as designed. job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Olney, MD 20832
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit is not powering on. Inspected unit found unit has 121 volts ac at the outlet. I was able to put unit into test mode but found that the power button is non-responsive. I replaced the console and ran auto test mode. Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not washing. Did confirm lf error due to bad hot valve. Ordering valve.; ordrng 1 W11210459 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/21/2022
leveled fridge found left gasket wider than left heated gaskets slight change ordering both door gaskets customer would like ot have both jobs done at once didt want to set up until he is aware of the parts for the combi oven; ordrng 2 W10830055 (gaskets)s
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Damascus, MD 20872
Marc M.
Job Details:
11/21/2022
installed sump and tested unit. unit filled and pumped effectively. tested unit drain and unt drains with no issues or leaks. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Laurel, MD 20723
Andrew H.
Job Details:
11/21/2022
And removed door handle. I found that the dowl screw there were loose. I tightened out screws and reinstalled handle. I tightened all other door handles and unit is now working properly. Customer showed me frost on the top of food in the freezer. I advise customer make sure that they didn't have items larger than 2.75 inches in diameter in the pizza storage area cuz this could be hitting the upper drawer and keep in the drawer open allowing warm air to enter. Customer will keep an eye on the frost. I also adjusted defrost setting from adaptive defrost to basic defrost.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of a no cool. Installed new thermistor, harness and control and set unit to factory settings. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Alexander D.
Job Details:
11/21/2022
"cx complaint unit not cooling in rc and fz warmer than it should be. inspected unit and verified complaint. found evap overfrosted. inspected control and it only has 1 sticker on it. found element not heating. found bad connection on evap harness to brown heater wire. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, in stock @ tribles. scheduled return visit for 12/2; ordrng 1 W11546681 (evap harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Washington, DC 20010
Samuel R.
Job Details:
11/21/2022
cx cancelled at door
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Clarksville, MD 21029
Robert L.
Job Details:
11/21/2022
"cx complaint leaking out top of console after cyccle and door opened, also top rack not rolling out, found top rack back wheel not in track, tilting rack and notallowing it to sit fully back and pressign on door during cycle causing leak, reinstalled rack, adjusters good, locked in back manifold properly, ran diagnostics, no leaks, tested all ops ok...... if cx calls back pre-id door gakset W11483553 and bottom door seal W11606677"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bel Air, MD 21015
Neil H.
Job Details:
11/21/2022
"REPLACED THE CONTROL AND RF FUSE AND THE UNIT NOT POWERING ON SEEN BURN MARK ON CONTROL ORDERING ALL HIGH VOLTAGE PARTS TO REPLACE AND NEW FILTER BOARD.; ordrng 1 WPW10531156 (filter) and 2 W10138793 (fuse)s and 1 WPW10210878 (housng-lmp) and 1 WPW10693025 (magnetron) and 1 W11493408 ( Transformer, High Voltage) and 1 W11335495 (Capacitor, High Voltage) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Palmyra, PA 17078
Justin L.
Job Details:
11/21/2022
Cx complaint unit not spinning. Was able to access unit and found no saved codes. Ran diagnostic and found agitator moving during spin. Removed washplate to find hub stripped. Informed cx of finding and collected full amount and setting return for 11/29/22; ordrng 1 W10528947 (hub 28.45)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/21/2022
"cx complaint of unit not making ice and doors not closeing fully,checked unit to find debries in fill tibe of water tube cleared it out tested,found doors not closeing ajust cabinet tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Carl R.
Job Details:
11/21/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Side by Side Refrigerator. From previous technician recommendations. Opened freezer door, and removed back wall to gain access to wire harness, thermistor and clip. Replaced thermistor and clip and wire harness, put wall back on and removed the cover to the control. Replaced the control and put cover back on. Plugged in unit. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Carl R.
Job Details:
11/21/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Side by Side Refrigerator. From previous technician recommendations. Opened freezer door, and removed back wall to gain access to wire harness, thermistor and clip. Replaced thermistor and clip and wire harness, put wall back on and removed the cover to the control. Replaced the control and put cover back on. Plugged in unit. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/21/2022
"installed control and began to wait 3 minutes after powering unit on, however unit continued to provoke f6e1. stil completed the 3 minutes with the error code remaining displayed. cycled power off and installed ui. cycled power 5 times and again wait 3 minutes on final attempt. unit did not activate following ui install. reinstalled old acu and attempted new ui and again unit would not power on at ui. contacted TL. ohmed motor and found 4.6ohms at motor@J2 connector. foudn 19.9ohms@j2 for drain pump. checked latched and found closed at 74.4ohms. techline instructed to reinstalled all old parts and return the parts as defective. when orderimng parts moving forward parts must be ordered as 'defective parts cx complaint', verbatim. sr7735093946; ordrng 1 W11478523 (fascia) and 1 W11556727 (control)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Norfolk, VA 23511
Anthony D.
Job Details:
11/21/2022
replaced tub dispenser and bellow calibrated tested unit is working as designed
We serviced a
KITCHENAID OVEN
Model KFEG500ESS0
Near Olney, MD 20832
Andrew H.
Job Details:
11/21/2022
"Customers complaint is a unit that maintaining temperatures. Inspected unit and found no error codes present at this time. Inspected temperature probe and found temperature probe is reading 1,080 ohms. I then cycled bake element in normal operation for bake and notice that the double line bakery relay with energize and de-energize while trying to warm up back to 350. This indicates that the relay was making contact and then not making contact I believe the issue was with the control. I quoted customer for replacing the control. Customer okay to repairs and paid and full with credit card. I then replace the control and tested unit. Units now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Laurel, MD 20708
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Moseley, VA 23120
John P.
Job Details:
11/21/2022
CX complaint unit not heating checked unit found bad inverter and mag. Quoted CX:$15 shipping $250 laborW10217711 $247.17W11346197
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Zion Crossroads, VA 22942
Eric F.
Job Details:
11/21/2022
"Confirmed cx complaint unit not cooling. Cx states they power cycled unit and cooling function was restored. Found evidence of fresh food UI pantry drawer exposure to water. Instructed cx on unit care, quoted him for new door in the event that the issue reoccurs and cannot be fixed by power cycling. Charged 120 diagnostic.; ordrng 1 W10815674 (dor-fip ss)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hedgesville, WV 25427
Andrew S.
Job Details:
11/21/2022
"Per previous tech I was able to access and replace the ice maker. i then ran test 56, 57 and 45 and the unit is functioning as intended. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Bear, DE 19701
Andrew W.
Job Details:
11/21/2022
Arrived to cx address on file and cx met me at the door and stated he tried to call to cancel the appointment but never got ahold of anyone. cx did not want unit serviced. job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Herndon, VA 20171
Carl R.
Job Details:
11/21/2022
"Cx complaint is, 'LO FL' error code during wash cycle. During wash cycles the machine displays 'LO FL' error. code. All the time. Removed lid and ran a regular wash. Heard the hot and cold water vavle making loud noise. Ordering coldW11316256, hot w11316255, drawerw11524105. ; ordrng 1 W11316256 (Cold valve) and 1 W11524105 (Drawer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Vienna, VA 22182
Jason A.
Job Details:
11/21/2022
CX complaint FC evap ices up. Replaced evap harness & thermistor. HTR measures 62-OHMs. Test thermistors read in diagnostics. Set temps to recommended. & reset power. Compressor & fans running > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/21/2022
installed new heater . Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/21/2022
"upon arrival ff temp at 37, fc 2, avg temps in diagnostics 35 and -4, evacuated system, purged with nitrogen, pressurized to 140 psi, presure did not drop, pulled vacuum for 20 min.charged, ran test 40 step 04 15 psi L , step 05 15 psi L, condensor fan not running in test 40, pressures spot on in normal operation while fc cooling 0 L, 110, cx complaining about refrigerant noise from liquid hitting evaporator, advised this was normal, per cx it did not sound like that until after repairs, called techline spoke with rit, confirmed unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Midlothian, VA 23113
John P.
Job Details:
11/21/2022
Installed tub assembly tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near North Bethesda, MD 20852
Julian H.
Job Details:
11/21/2022
CX complaint about unit not giving enough pressure from dispenser checked with filter & without filter & pressure stayed the same went to the back & found that water line was a little kink checked pressure to a bucket & is strong but not at its fullest routed hose differently so it wont kink when refrigerator is pushed back test pressure Cx states is better but if problem persist is going to be an issue with water valve supply at that point Cx will need a plumber
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/21/2022
"cx complaint, leaking water. water leaking from behind rc evap cover. found drain tube leaking. cleared drain tube. unit working as designed. job is complete. cx paid 120 service call by card."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/21/2022
"Puddling at front left corner . no big signs of tears in hose/ crack in components .. no errors .. fabric softner overflowing, needs new valve and dispenser.. Call techline if cx calls back again , regarding possible splash gaurd tub ring; ordrng 1 W11220230 (valve)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenwood, MD 21738
Marc M.
Job Details:
11/21/2022
installed parts and ran DLMS calibration cycle. unti now checks good.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Edgewater, MD 21037
Emmanuel R.
Job Details:
11/21/2022
Cs unit doesnt want to start a cycle and it shows 'close lid' message on display. Confirmed complaint. Upon inspection i found the lid latch has failed and it wont lock the lid. Its getting voltage but it doesnt respond. Replaced lid latch and tested unit. Unit is now working properly. Found error code F2E1 HMI stuck button but i tested HMI and everything is working ok. May have been a false code.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, DE 19975
Michael E.
Job Details:
11/21/2022
"Upon trying to replace door panel i found the UI insert is incorrect and seems to be glued into place so i was unable to transfer UI inserts. Part number is correct, just the UI insert is incorrect. Reordering door panel and adding nameplate. Cannot reschedule due to NW part.; ordrng 1 W11461693 (door panel) and 1 WPW10612925 (nameplate)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Richmond, VA 23234
John P.
Job Details:
11/21/2022
"CX complaint unit not coming on and also stated unit would randomly cut off checked unit found bad door switch and blue connector on ACU not fully seated replaced door switch and seated connector tested working as designed.; ordrng 1 WPW10569603 (Switch JPV/S), used 1 WPW10569603 (Switch JPV/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Edgewood, MD 21040
Neil H.
Job Details:
11/21/2022
REPLACED THE ACTUATOR AND CLUTCH RECALB UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hopewell, VA 23860
Chris B.
Job Details:
11/21/2022
cx comp unit wwill not go past sensing insp unit conf cx comp found cold water valve off on unit turned cold valve on found water leaking from cold water valve on house advised cx to call plumber to repair leak found unit does work when water is on advised cx to use hot setting only till plumber is contacted
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Robert L.
Job Details:
11/21/2022
"installed new inner door and outer glass per previous, everything aligned now (see after pic), tested all ops ok, lower trim not mounted, will adress when wall oven is repaired"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Waldorf, MD 20601
Robert A.
Job Details:
11/21/2022
"Cx complaint that the unit is not cooling at all in the RC. I inspected the unit to confirm the complaint. I checked the unit temp (unit is set to 37 & 0), the FC is good (0) but the RC is too warm (47). I ran test 1 & 2 for the thermistor they read 4 & 35. I ran test 56 & 57 for the evap fans, the FC ran fine but the RC fan did not run being covered in ice. The unit needs a new evap cover that includes the fan and thermistor. I changed the defrost cycle to an 8 hour cycle ( test 126). I'm ordering the part for the return visit. I collected the payment in full by CC. I scheduled the appt for 12/2.; ordrng 1 W11395558 (evap cover 165.55)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Urbana, MD 21704
Marc M.
Job Details:
11/21/2022
installed parts and tested unit. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Kents Store, VA 23084
Eric F.
Job Details:
11/21/2022
"SR# 7735095065Confirmed cx complaint unit not always pulling ice drawer open, not always shutting on left side. Found tracks iced up, resistance in ice tray tracks causing self assist pull to be weaker on left side. Issue may be being exacerbated by convex curvature of mullion where cabinet and top of freezer drawer gasket meet. Called whirlpool techline, techline escalated issue to engineering team, will reach out to either myself or the Cx to proceed with a repair attempt or buyout.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manassas, VA 20111
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the cx is saying that the Washer will not Agitate or Spin. Ran Service Diagnostics on the unit. Error Codes are F7E5 = Shifter Fualt. Checked the Shifter to the unit. Shifter is still connected properly. Checked the Capacitor to the unit. Capacitor is reading Open Line. Installed the Shifter & Capacitor. Tested the unit. Unit is Agitating and Spinning. Unit is working as Designed. ( Any questions please check Sd Pictures. )
We serviced a
AMANA REFRIGERATOR
Model ASD2275BRS00
Near New Carrollton, MD 20784
Dustin F.
Job Details:
11/21/2022
"Inspected unit, Replaced Bi metal per previous tech, tested unit and confirmed defrost cycle and cooling cycles are working as intended."
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Richmond, VA 23226
Joseph D.
Job Details:
11/21/2022
unit with failed recirc pump and inlet valve must replace both when available please inlet valve slow and pump grinding. unit will not fill with water; ordrng 1 W10897719 (valve)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/21/2022
"installed vent trim and screws per previous, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Waldorf, MD 20601
Robert A.
Job Details:
11/21/2022
"Cx complaint that the unit is not cooling at all in the RC. I inspected the unit to confirm the complaint. I checked the unit temp (unit is set to 37 & 0), the FC is good (0) but the RC is too warm (47). I ran test 1 & 2 for the thermistor they read 4 & 35. I ran test 56 & 57 for the evap fans, the FC ran fine but the RC fan did not run being covered in ice. The unit needs a new evap cover that includes the fan and thermistor. I changed the defrost cycle to an 8 hour cycle ( test 126). I'm ordering the part for the return visit. I collected the payment in full by CC. I scheduled the appt for 12/2.; ordrng 1 W11395558 (evap cover 165.55)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Aylett, VA 23009
Jonathon C.
Job Details:
11/21/2022
"cx complaint, unit noisy in operation. tested all functions. all sounded and worked as designed. job is complete. cx was comparing unit to his neighbors samsung."
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Eldersburg, MD 21784
Ricardo S.
Job Details:
11/21/2022
"Replaced cntrl elec.. i ran diagnostic test mode, test# 12 working ok"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Brandywine, MD 20613
Robert A.
Job Details:
11/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.