We serviced a
WHIRLPOOL WASHER
Model n/a
Near Willow Street, PA 17584
Justin L.
Job Details: 10/27/2023
Cx complaint stand pipe backing up. Cx will need a plumber no further work needed
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ06
Near Greencastle, PA 17225
Andrew S.
Job Details: 10/27/2023
"Cx complaint is that the unit is not cooling, Upon arrival I found that both compartments were at 70 plus degrees. I removed the evap cover and verified that there is no frost pattern. I then accessed the rear of the unit. I found that the compressor is not running but has 120 V going to it. I ohmed out the compressor and got 12.1 Ohms and open on the other two. I called JL and verified the diag. I am ordering the compressor, evap and filter drier. I called the office and spoke with Tori and she was able to set the return visit for Thursday 11/2.; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Filter Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546692 (Evap) and 3 W11506635 (Process Stub)s"
We serviced a
WHIRLPOOL WASHER
Model WED7429HW0
Near Hollywood, MD 20636
David J.
Job Details: 10/27/2023
"Cx complaint of noise and no heat. After my last visit I found multiple things that needed to be addressed. With unit already disassembled, replaced all orders parts. Re assembled unit and tested. Unit no longer makes noise and is heating properly. Tested with Cx. Unit is now working as intended. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS06
Near Fredericksburg, VA 22405
Robert W.
Job Details: 10/27/2023
Replaced control unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, VA 23832
John P.
Job Details: 10/27/2023
CX complaint unit stopped cooling in fresh food compartment checked unit when putting in defrost heater failed to come on removed evap cover found loose connection on 9 pin connector seated wire melted ice off of evap tested working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Falls Church, VA 22046
Christian C.
Job Details: 10/27/2023
"Installed motor, motor housing, and blower wheel. Tested unit. Unit is heating up and drum is rotating. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Palmyra, PA 17078
Fred G.
Job Details: 10/27/2023
"cx complaint unit is making a clicking noise, temps are freezing items in the RC. inspected unit and took temps and found 2 degrees FC, 27 degrees RC. I found 30.5khom FC, 8.8kohms RC. I removed evap cover and found a nice full frost pattern. im ordering a control, once its approved please reach out to cx and set up a return visit.; ordrng 1 W11353813 (control)"
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW2
Near Hershey, PA 17033
Fred G.
Job Details: 10/27/2023
cx complaint unit is displaying a F06. inspected unit and entered daig and found f06. i cleared code and ran test and found unit did finished but still displayed a f06. i check connections between mcu and ccu and found them to be good and secure. unit needs MCU to correct issue. i qouted cx and cx accepted. I replaced the MCU and tested unit. unit now checks good. cx paid in full.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Colonial Heights, VA 23834
Chris B.
Job Details: 10/27/2023
cx comp unit bridegs ice very bad and will clogged im and leak called tech line spoke with butch stated turn unit to -2 degree insp unit found no errors stored and unit filling as desighned at this time but unit does over flow im advised cx to call back
We serviced a
WHIRLPOOL DRYER
Model WGD6605MW0
Near Baltimore, MD 21218
Shane M.
Job Details: 10/27/2023
cx complaint of a rattleing noise. could confirmed. found when starting a cycle. too much pressure on back exit vent against the wall. moved unit away from wall couple inches. unit working as design.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Newport News, VA 23608
Justin W.
Job Details: 10/27/2023
replaced control and ui. tested unit working as designed. advised cx to document error codes and call back if issues arise.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW0
Near Newport News, VA 23608
Justin W.
Job Details: 10/27/2023
cx complaint of unit not spinning. checked unit to find error code f8e1. found cold water valve actuating properly. ordering valve to complete repair.; ordrng 1 W11210459 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Newport News, VA 23608
Justin W.
Job Details: 10/27/2023
cx complaint of heater melting lower spray arm and tub. confirmed complaint. checked unit to find no error codes and 121 vac to unit. called techline spoke to sterlin called safety spoke to Kesha replaced lower spray arm. cx did not want to pay labor left arm with cx to install. unit currently working
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Conway, SC 29527
Paul F.
Job Details: 10/27/2023
Customers complaint is making a loud noise intermittenly. Found cam assembly is grinding. NTO part.; ordrng 1 W10721967 (cam)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near McLean, VA 22101
Christian C.
Job Details: 10/27/2023
"Cx complaint of frost buildup in FC section and dispenser is defective. Inspected unit and found FC door is warped causing gasket not to seal at bottom. Dispesner holder is defective and not seating fully. Right RC gasket is defective. Ordering FC door nameplate, rc gasket, and dispenser facade.; ordrng 1 W11519867 (dispenser facade) and 1 12977880SQ (FC door) and 1 W10876598 (nameplate) and 1 W10830162 (right RC gasket.)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Loris, SC 29569
Paul F.
Job Details: 10/27/2023
Customer complaint is unit fills up to high on ebvery cycle. Found unit needed to be recalibrated. Tested unit after calibration. All check ok.
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Washington, DC 20007
Sherwood
Job Details: 10/27/2023
cx complaint lo fl error code. arrived today installed parts. tested cold water is now flowing correctly. repair complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Conway, SC 29526
Paul F.
Job Details: 10/27/2023
Customer complaint is loud noise when in use. Found one of the wheels was bad. installed new part from truck stock. All check ok.
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Upper Marlboro, MD 20772
Samuel R.
Job Details: 10/27/2023
cx complaint unti is leaking gas.did bubble test and got bubbles from manfild and regulator connection.will need to replace both to be on thew safe side.spoke with safety ordering parts W11087445, W10682072; ordrng 1 W11087445 (regualtor) and 1 W10682072 (manifold.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Conway, SC 29526
Paul F.
Job Details: 10/27/2023
Installed new parts. All check ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near McLean, VA 22101
Christian C.
Job Details: 10/27/2023
Installed FC door and IM. Tested IM no issues. Tested dispenser no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 10/27/2023
Customer complaint is a small leak in the front left corner. Found this unit does not have the updated tub ring. NTO part.; ordrng 1 W11094304 (tub ring)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Upper Marlboro, MD 20772
Samuel R.
Job Details: 10/27/2023
cx complaint unit is hard to shut and open.inspected unti and found unit stricker to be bent.bent striker back into place and tested unit.unit now closing and opening properly.unit now working.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA1
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 10/27/2023
Customers complaint is unit does not run at all. Found error code for a bad wash motor. Went into diagnostics and it filled then gave the error code again. NTO part.; ordrng 1 W11460946 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED22TEXHW00
Near Upper Marlboro, MD 20774
Samuel R.
Job Details: 10/27/2023
cx complaint unit keeps shutting on and off.inspected unti and found unit to have issues with thermostat not reading temps properly as it would shut off before it got to proper temps.advised cx about age of unit and cx will replace unit as unit is 24yrs old.;
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 10/27/2023
Customers complaint is noisey. Found the noise was the damper motor making noise when the doors opens and closes. NTo part.; ordrng 1 WPW10479155 (damper motor)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Willow Street, PA 17584
Justin L.
Job Details: 10/27/2023
"Cx complaint unit wont run then shut off and light not working. Was able to access unit and verify concern. Found motor would run then shut off. Replaced with pre-id motor and blower wheel from van stock. Ran unit and same issue. Checked voltage and found L1 is getting 248VAC and L2 is getting 16VAC. Found the socket shorted causing the bulb to fracture not allowing it to be replaced. Ordering bulb and socket to complete repair. Cx will need an electrician and once they provide receipt office will need to set return; ordrng 1 WP697772 (blower wheel (JL VS)) and 1 WP22002263 (bulb) and 1 W11222979 (socket), used 1 WP697772 (blower wheel (JL VS)) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUIX505EBS1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/27/2023
Installed new part. All check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Towson, MD 21286
Alexander D.
Job Details: 10/27/2023
"cx complaint unit not drying and not cleaning dishes well. inspected unit and verified complaint. cx is using rinseaid. f7e1 no heat error stored. found some holes in the spray arms are clogged. ran test cycle sump is pumping water out. unit is heating in test cycle so issue must be in control or owi. ordering both spray arms, control and owi. call cx to schedule return visit once we have eta on parts; ordrng 1 W11553338 (lower spray arm) and 1 WPW10448645 (upper spray arm) and 1 W11341628 (control) and 1 W11084121 (owi)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Williamsburg, VA 23188
Orbie
Job Details: 10/27/2023
cx complaint oven door glass broken after using clean cycle. confirmed complaint. cx moved in two weeks ago but unable to provide settlement paper for house and only has email from builder. called tradecare. advised they would take care of it. ordering parts needed for repair.; ordrng 1 W11600222 (door assembly) and 2 WPW10618107 (glass-door)s and 1 W10909682 (nameplate) and 1 W11617223 (liner)
We serviced a
KITCHENAID OVEN
Model KSDB900ESS8
Near Williamsburg, VA 23185
Orbie
Job Details: 10/27/2023
replaced fan. tested unit. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Baltimore, MD 21206
Alexander D.
Job Details: 10/27/2023
"P1-1 to P1-2 120v. P1-4 to P1-2 0v should be 120v. P1-1 to P1-4 120v, should be 0v. unplugged unit, plugged it back in. lights started working, fans and compressor started running. getting 120v from P1-4 to P1-2 now and 0v from P1-1 to P1-4. ordering main control. also noticed someone ordered icemaker and icebox fan for this unit that was never installed because cx cancelled return visit since icemaker started working. icemaker was shipped here and cx still has it. also ordering icebox fan to replace with icemaker in case ice box fan was shorting out and made control act up. also ordering ui because some segements are dim. all parts in stock, scheduled return visit for 11/13 requesting am appt; ordrng 1 W10846539 (icebox fan) and 1 W10843055 (control) and 1 W11387386 (ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Arlington, VA 22207
Christian C.
Job Details: 10/27/2023
Installed nameplate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 10/27/2023
"replaced door and gasket, fluffed gasket, tested, unit working as designed. doors are flush. left old door with cx."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 10/27/2023
"cx complaint unit leaking, checked unit, come to find drain hose not seated properly. reseated drain hose, tested, no signs of any leaks. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Manassas, VA 20110
Demonte S.
Job Details: 10/27/2023
Inspected the unit. Found that the cx is saying that the unit isn't cooling again. Checked the Freezer Section. Freezer Evaporator is Iced Over. I then ran Service Diagnostics on the unit. Ran Service Test 13 - Defrost Heater Element Test. Heater Element isn't Heating. I then installed Main Control Board. Reran Service Test 13 - Defrost Heater Test. Heater Element still isn't heating. Will need to reorder Heater Element again. ; ordrng 1 W11650660 (HEATER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Catlett, VA 20119
Daniel J.
Job Details: 10/27/2023
installed icemaker inlet valve and filter head tested water flow good water into mold on resetting iemaker
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 10/27/2023
"cx complaint unit nonresponsive. checked unit, come to find defective console not accepting commands. wires are all seated properly. has proper voltage, no signs of any thermal events. replaced console, tested, unit working as designed. secured console in bin."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Laurel, MD 20724
Davonte
Job Details: 10/27/2023
"cx complained unit burners werent working as they should. confirmed cx complaint after testing unit. whenever one burner is lit, if you light another one the flame reduces. called techline to report issue. techline advised to replace regulator aand have gas pressure checked in the house. ordering regulator. 0 in stock; ordrng 1 W11087445 (regulator)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Arlington, VA 22207
Christian C.
Job Details: 10/27/2023
Installed filter head. Water pressure is now good. Cx complaint of right RC gasket defecitive. Ordering right RC gasket.; ordrng 1 W10830046 (right RC gasket)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newport News, VA 23608
Justin W.
Job Details: 10/27/2023
cx complaint of clothes not getting clean and coming out wrinkled. checked unit to find no error codes. water supply connected properly. drain hose connected properly. cx stated shes loading clothes in donut form with middle open. unable to replicate issue. started unit outside of diagnosstics to find unit working as designed
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Mechanicsville, MD 20659
David J.
Job Details: 10/27/2023
F1e2 motor drive module F6e3 miscommunication Customer complaint unit makes a loud grinding noise when washing clothes and sometimes the lid will not unlock. Arrived today. Inspected unit and verified complaints. Found gearcase oil is all over all parts underneath the unit which would have caused the loud grinding noise that oil has left the unit. found two error codes above inspected control and found everything was connected properly cleared error codes and ran test cycle and found miscommunication error again and unit failed to complete cycle ordering all parts for return visit ; ordrng 1 W11449841 (Gear case) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Splutch) and 1 W11260238 (Rotor) and 1 W11478526 (Ui) and 1 W11419171 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near ,
Shane B.
Job Details: 10/27/2023
"cx complaint is the unit not running cycles. cx said it displays 'add garment' but moves past that. checked for codes and found F6E3, F7E7. cleared codes, ran service cycle. unit got to wash and washplate did not move at all. inspected under unit and found connector to stator was not plugged in. plugged it in and ran high speed spin and agitation with no issues. ran calibration cycle. unit is working as designed."
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS01
Near Mercersburg, PA 17236
Andrew S.
Job Details: 10/27/2023
Cx complaint is that the lights are out in the top of the RC and the FC. Upon arrival I verified that the unit is within the SP w11460554f. I was able to access and replace all of the LEDs. I then repowered the unit and verified that the unit is now lighting up as intended. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Gordonsville, VA 22942
Kyle A.
Job Details: 10/27/2023
Cx complaint of unit smoking. Did confirm peice of styro foam caught under vent. Removed it and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Bel Air, MD 21014
Neil H.
Job Details: 10/27/2023
UNIT NOT HEATING HEATER NEEDED; ordrng 1 WP3387747 (Whirlpool Dryer Heating Element) and 1 280148 (cutoff-tml)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 10/27/2023
"Unit not dispensing water / making ice.. air tower allowing air to leak into valve area and freeze up.. needs air-tower, perma gum to seal at the top of air tower and valve.. also the top of fc door seal is constantly condensating.. no gaps on seal , must be a void in insulation on door. ordering fc door .; ordrng 1 W11681455 (fc door) and 1 W11373136 (air tower) and 1 W11482383 (valve) and 2 212643 (perma gum)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Ellicott City, MD 21043
Dustin F.
Job Details: 10/27/2023
"CX complaint: unit blacked out once and works good. inspected unit, could not confirm CX complaint. found unit displays, heats, closes, and works as intended."
We serviced a
JENNAIR RANGE
Model JGRP548HL00
Near Mineral, VA 23117
Thomas B.
Job Details: 10/27/2023
Cx complaint unit is not working properly. Inspected unit found the boards are covered under entitlements for parts warranty however labor is not also a issue with the center right burner will not ignite ordering the oriface holder. Cx paid in full By CC; ordrng 1 W11355250 (Appliance manager expansion) and 1 W11319747 (holder-orf RCR)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Stuarts Draft, VA 24477
Danny R.
Job Details: 10/27/2023
installed parts checks ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Fredericksburg, VA 22405
Robert W.
Job Details: 10/27/2023
CX Complaint is the unit isnt working. Inspected unit and found F6E1 error UI tested harness and found harness is good power to UI is good. Replaced UI and tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Annapolis, MD 21409
Israel R.
Job Details: 10/27/2023
"Customer complaint unti is shaking a lot and burning smell is present. I found cloth in the unit and when is spinning the unit is knovking and shaking a lot. Tub is not cented and is not balancing. the suspension feels weak. But is not bouncy. Washplate is warped. And the nut is jammed needs to be cut in to removed. Unit is going to needs new gearcase, tub, washplate. Suspension, motor, splutch and belt. CAll customer when parts are available. The customer knows the basket is coming to him and he will call when part gets here.; ordrng 1 W11551646 (nut) and 1 W11510461 (Washplate is warped) and 1 W11513243 (basket) and 1 W11449840 (Gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 10/27/2023
"Cx complains about a noise, inspected unti, the noise comes from underneath, vibration noise, so i adjuste the front legs and the noise go away.. compressor and condenser fan cks ok"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Frederick, MD 21701
Ricardo S.
Job Details: 10/27/2023
"Cx complains that the unit not spining,, ran test mode found an error code f8e1 long fill, the unit get stuck on rinse cycle, cold valve not working, water pressure from supply valve cks ok, order part; ordrng 1 w11513255 (water valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Claymont, DE 19703
Taylor F.
Job Details: 10/27/2023
Replaced magnetron from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Crofton, MD 21114
Davonte
Job Details: 10/27/2023
"cx complained unit was making a loud squealing noise, confirmed cx complaint after inspecting unit. could hear loud noise coming from motor. when hand spinning basket the noises doesnt apper, but once you start a dry cycle, loud noises appears. ordering motor and blower, and alos idler and roller, use if needed.; ordrng 1 279811 (motor) and 1 WP697772 (fan) and 1 349241T (roller wheel) and 1 WPW10547294 (idler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lancaster, PA 17602
Justin L.
Job Details: 10/27/2023
With the assistance of DB was able to access unit and replace the door. Door closes and seal with no issue. Allows you to change temps and dispense ice and water. Cx is unsatisfied with the appearance of the door as it sticks out slightly further than the other but after explaining mutliple times that the gasket is settle and theres no way to adjust contacted techline spoke to TJ, referred cx to cx service no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Manassas, VA 20111
Demonte S.
Job Details: 10/27/2023
"Installed the Gearcase, Washplate & Clutch. Tested the unit. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ
Near Baltimore, MD 21210
Shane M.
Job Details: 10/27/2023
installed new control. unit working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Port Tobacco, MD 20677
Shane B.
Job Details: 10/27/2023
"cx complaint is a tapping noise during spin. when i arrived cx started a cycle with unit empty. tapping started almost as soon as basket started turning. checked for codes, F0E7. cleared code, ran service cycle. unit completed cycel with no other issues than the tapping noise. inspected under unit. found scrap marks on slide but no marks on the clutch or any other part of the drive motor. basket spins quietly with drive motor removed. replaced slider with VS part. ran calibartion and service cycle with no noises. unit is workign as designe.d; ordrng 1 W10734521 (slider SB VS), used 1 W10734521 (SLIDER) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Reisterstown, MD 21136
Emmanuel R.
Job Details: 10/27/2023
"Cs unit making a thumping noise, confirmed complaint. I found the unit is off level and suspension is really bouncy. Leveled unit and quoted customer $249.00 for suspension. She will hold of on repairs at the moment but will call us back if she decides to repair unit. Collected for svc call."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Owings Mills, MD 21117
Emmanuel R.
Job Details: 10/27/2023
"Cs unit is not starting, couldnt confirm complaint, no error codes, test cycle completed. Customer wasnt sure how to operate the unit, intructed customer . Unit is working as deisgned."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Hanover, PA 17331
Bernard M.
Job Details: 10/27/2023
"Replaced control abd the bake element wouldn't come on during preheat.Contacted TL and checked at P4-3 to P4-4 connection and found the board to be good. Disconnected and found no resistance at the wires. TL suggests replacing harness. Ordering part, once available contact cx to reschedule; ordrng 1 W11532661 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Crofton, MD 21114
Davonte
Job Details: 10/27/2023
"cx complained unit was building rust on the inside of tub. confirmed cx complaint. after further inspection, where heating element clip is mounted in the tub. there is rust building around. ordering new tub.; ordrng 1 W11409866 (tub)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Aydlett, NC 27916
Branden R.
Job Details: 10/27/2023
"cx complaint unit not running . and lid locked checked unit and found control DOA with no lights . checked drain pump and found 1.2 ohms on drain pump . unit will need new drain pump , lidlock and control for repair to unit .; ordrng 1 W11543994 (control) and 1 W11394572 (door latch) and 1 W11259498 (drain pump)"
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Aquasco, MD 20608
David J.
Job Details: 10/27/2023
"Customer complaint lid latch has came apart arrived today and inspected unit. Verified complaint removed, defective lid latch strike and replaced part. Tested to make sure it worked properly and it does. Customer also stated that his wife finds that switching to heavy duty. It does not cycle to it tested for customer to show in fact that it does unit is working as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS05
Near Severna Park, MD 21146
Israel R.
Job Details: 10/27/2023
"Customer complaint unit is not cooling at all. I tested the unit and found the unit is off and not cold. I turned the unit on the compressor came on and no frost patter at all. I remobed the evap cover and straight silve evap no cold. I shine the UV light and i can see dye on the right side of the evap and down the element. Unit has a leak in the evap. Unit needs new evaporator, dryer, compressor and dryer. evap is not available. Call customer when part is available. She paid for service she said she want to pay labor after is done. Owes 1500. Build in unit needs time and second tech.; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10427993 (evaporator) and 1 W11506635 (Coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Millersville, MD 21108
Israel R.
Job Details: 10/27/2023
Customer complaint unit is making a tapping noise when is filling. I tested the unit and found the unti is having a hard time filling and the unit was tapping. I tested the unit and found the unit valve connector had a wire fraying. I was able to take the connector apart and slide fresh part of the wire harness and closed the connector and now the unit is not tapping. Unit was loosing power and the water line was tapping. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Williamsburg, VA 23185
Orbie
Job Details: 10/27/2023
"cx complaint unit not making ice. checked unit, test 56 - E5, test 57 01. test 45 unit filled. test 36 fan working. test 37 01. turned power to unit off for 2 min to reset. ordering icemaker for e5 code and heater just to make sure it didn't freeze and stopped working.; ordrng 1 W11577195 (icemaker) and 1 WPW10554299 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Shepherdstown, WV 25443
Ken M.
Job Details: 10/27/2023
"Customer stated that the unit is still not making ice. Ice maker was recently replaced. Ran test 57 and the ice maker cycled properly, but dropped no ice. Ran test 45 and the ice maker filled properly. Checked ice box and freezer temperatures and found the ice box around 16 degrees and the freezer around 8 and slowly dropping. Ran test 15 and the sensor does change state, but is delayed. Cycled power to the unit and retested the bin sensor. Delay remains. Ice maker turned off. Ordering UI.; ordrng 1 W11579559 (UI)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Severn, MD 21144
Israel R.
Job Details: 10/27/2023
Customer complaint unti front left dual burner is not staying on. The element glows red and then shuts off and never comes back on. I Tested the unit and the switch is only turning on the element for like 30 seconds and then cuts off and nver turns on. If i spin the knob switch all the way around the burner comes on and goes off and never comes on. Unit is going to need new Switch and element. Both in stock. No pop; ordrng 1 W11517959 (Element) and 1 WPW10434452 (switch-inf)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Severn, MD 21144
Israel R.
Job Details: 10/27/2023
Customer complaint unit was shaking too much and hitting the wall on the side. I ran test empty and the unit is finishing a test cycle and is shaking some but the unit is on the third floor so i explained to them that the units location will affect how much vibration they will see and feel. best place is the basement on concrete. But the unit is shaking more than normal ordering suspension. No pop; ordrng 1 W11217817 (suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Gaithersburg, MD 20882
Leon
Job Details: 10/27/2023
Customer complaint is that the lights in the freezer. And they're are not illuminated as they should be. Confirm the issue you see that the client would need the S code to fix the issue ; ordrng 1 W11632139 (Led light)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near New Market, MD 21774
Ricardo S.
Job Details: 10/27/2023
"Cx complains about an error code again, f3e1 water level sensor.. inspected unit, valve and drain cks ok, hose and air track cks good, no air leak. ran test mode 4 times and washer works fine.. looks like the pressure switch is bad, THE CLIENT WANTS TO WAIT IF THE UNIT HAS THE SAME PROBLEM ..; ordrng 1 WPW10448876 (switch-wl) and 1 W10903220 (trap)"
We serviced a
WHIRLPOOL RANGE
Model RF263LXTB3
Near Upper Marlboro, MD 20774
Samuel R.
Job Details: 10/27/2023
replaced switch and tested unit.now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Washington, DC 20009
Sherwood
Job Details: 10/27/2023
"cx complaint leaking. arrived and could not duplicate. used clear door and all spray arms turning good, even removed outter door to make sure the leaks wasnt coming from soap dispenser. i did notice water residue at bottom after door seal gasket at bottom and at certain point of the cycle it would fill up like its going to leak over but didnt. i advised cx that door seal gasket is needed but since i didnt leak this visit cx wants to monitor dw for leaks,."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Washington, DC 20010
Sherwood
Job Details: 10/27/2023
cx complaint knocking sound. arrived and confirm sound drum rotates and unit is heating. but this is a stacked unit will need a helper to remove and do the repairs. ordering parts to have on hand when we return.; ordrng 2 wpw10314173 (rollers)s and 1 w10837240 (pulley) and 1 wp697772 (blower wheel)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Ellicott City, MD 21043
Dustin F.
Job Details: 10/27/2023
cx complaint: not showing numbers right. inspected unit confirmed cx complaint. numbers not displaying all the way. replaced control with pre id. unit now working as intended.
We serviced a
JENNAIR MICROWAVE
Model jmc2430ll00
Near Great Falls, VA 22066
Jason A.
Job Details: 10/27/2023
CX complaint MW door error - cavity light stays on & wont heat. Checked door position falls when partially open indicating weak spring. Correct rails with cutouts installed & there is no interference. 2Tech to pull unit out. JJ to return > JJ; ordrng 1 2Tech (2Tech) and 2 W11675306 (L & R hinges - 2 needed)s and 1 WPW10128850 (arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Baltimore, MD 21212
Shane M.
Job Details: 10/27/2023
"cleared ice, installed harness. unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21212
Shane M.
Job Details: 10/27/2023
"cx complaint the unit making loud noise in freezer couldnt duplicate sound while present. cx showed me a cell video. ice skipping on evap fan. ordering evap fan,blade,thermistor,harness; ordrng 1 W11559968 (fan) and 1 WP2169142 (blade) and 1 WPW10384183 (thermistor) and 1 W11650660 (harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Moyock, NC 27958
Branden R.
Job Details: 10/27/2023
cx complaint unit not starting checked unit and found motor has bad start winding . tryed to replace motor and found a warped blower housing unable to properly bend housing out . blower wheel still hitting housing . ordering new housing along with motor and blower wheel for repair to unit . cx agreed .; ordrng 1 WPW10211911 (blower housing)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Ellicott City, MD 21043
Dustin F.
Job Details: 10/27/2023
"Replaced control panel, tested unit, preheated to 350 and confirmed function. unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Rohrersville, MD 21779
Ken M.
Job Details: 10/27/2023
"Customer complaint is that the unit is making a loud noise at the end of the cycle. Checked for stored error codes and found F6E3. Ran test cycle and when the unit is spinning and not accelerating, the unit makes a knocking noise. Unit is also knocking at the end of each agitation. Inspection of the drive system found the rotor bolt has fallen out and is lost. Gearcase is also leaking oil. Replaced the bolt with a spare. Ordering gearcase. Basket is also out of round. Unit needs a new basket. Console and control are currently working properly.; ordrng 1 W11178227 (basket) and 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 10/27/2023
"cx complaint moisture build on fc gasket, dried and warmed fc door, installed gaskets from v/s, advised cx to monitor moisture build. fc door is not closing like it should due to rails not retracting. ordering rails to complete repair; ordrng 1 W11489993 (rail) and 1 W11489994 (rail) and 2 W11159728 (gasket (zr v/s))s and 1 W11379148 (bucket)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Upper Marlboro, MD 20774
Samuel R.
Job Details: 10/27/2023
cx complaint unit ends up with very wet clothes.inspected unit and got no error codes.found unit to be balanced properly.asked cx to show how they load clothes and are loading unit properly.cx advised anytime they wash unit will not ring out clothes.suspesion checks out good aswell.unit will need a control. W11627413 special; ordrng 1 W11627413 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hagerstown, MD 21742
Ken M.
Job Details: 10/27/2023
"Customer complaint is that the unit is not dispensing water or making ice. Unit tested and issue confirmed. Found that the unit is making ice, but the cubes are small and deformed. Water filter removed and dispenser retested. Unit is dispensing, but water pressure is high, valve is hammering. Unit needs a new filter head and regulator.; ordrng 1 W11482384 (filter head) and 1 W10786952 (regulator) and 1 8212547RP (tube-water)"
We serviced a
WHIRLPOOL WASHER
Model WDF540PADM3
Near Abbottstown, PA 17301
Sal R.
Job Details: 10/27/2023
CX complai t was that the unti was not getting any water. I found that the unit had a 6-4 errro code. I insoected the float and foun dit open and the plunger not engaged. I was abkel to reseat the float and the float arm. I then tested unit and unit test good. I collected $139.00 via credit card.
We serviced a
MAYTAG DRYER
Model MGDB880BW0
Near Damascus, MD 20872
Julian H.
Job Details: 10/27/2023
replaced parts & woring properly
We serviced a
JENNAIR COOKTOP
Model JGD8430ADS
Near Potomac, MD 20854
Roberto I.
Job Details: 10/27/2023
"The Cx purchased 4 igniter from Jennair and asked me to replace the parts. I was unable to remove the burners since the screws were all rusted and must be drilled. The old igniters prpbably can't even be removed from the burners. Quoted repair $1,114.13, with $220 labor for 4 burners, 4 orif holders, and 10 screws replacement. Cx needs more time to make a decision.Collected $139. **2 COUNTS** to drill the burner screws; ordrng 1 74010772 (RF orif holder) and 1 74010773 (RR orif holder) and 1 74010774 (LF orif holder) and 1 W11416836 (LR orif holder) and 2 74007735 (LR RR burner)s and 1 74007736 (RF burner) and 1 WP7505P33960 (LF burner) and 10 3368921 (screw)s and 1 2 counts"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QVS02
Near Potomac, MD 20854
Roberto I.
Job Details: 10/27/2023
"REplaced parts and resumed power, the icemaker cycled and filled ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Silver Spring, MD 20905
Leon
Job Details: 10/27/2023
"Customer complaint is The unit bottom rack didn't go back into the machine. Confirm the issue seen that the wheels on the bottom was detached from the wreck, and the Gray clip holding the rack to the rail was cracked down the middle. Went over Pricing for both rails clients said he will call back if he wants to go through with the repair.; ordrng 1 W10822165 (Rail) and 1 W10822166 (Rail)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 10/27/2023
"cx complaint unit not heating, checked unit, come to find loose connection at terminal block, seated connections, bake element is good, broil element is good, temp sensor is good. thermal fuse is good, door switch is good. elements are cycling supplied with proper voltage, set unit to 350, unit working as designed, collected $ 139 service fee and $45 labor, advised ticket is open for 30 days"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS
Near Silver Spring, MD 20906
Leon
Job Details: 10/27/2023
"Customer complaint was the oven didn't to the customer house The bake and the broil were working great check with temperature gauge waited around temperature, just got to where it needed to be for both settings client also had an issue with the burner hats when I took the middle burner head out I've seen a lot of grease inside of the crevices cx cleaner try to. Clean it off the best. I can but no changes ordering a new center burner head.; ordrng 1 W11475513 (Cooktop burner) and 1 W11455147 (Burner tops)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bel Air, MD 21014
Neil H.
Job Details: 10/27/2023
CX COMPLAINT WASHER GOING OFF BALANCE FOUND THE SPANNER WAS LOOSE AND NOT HOLDING THE SPIN BASKET SECURED AND TESTED UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Louisa, VA 23093
Kyle A.
Job Details: 10/27/2023
On return techline had me cycle power to get rid of e5 code. Did confirm e5 deleted and to have cx wait 2 days to see if ice production resumes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bowie, MD 20716
Davonte
Job Details: 10/27/2023
"cx complained icemaker hasnt worked, confirmed cx complaint. put unit in service mode to activate harvest test. im didnt complete harvest test. icemaker didnt pass fill test. checked the wires to make sure there werent any broken or pinched at the door. unit will need new IM. ordering IM and valve. use valve if needed; ordrng 1 W10873791 (IM) and 1 WPW10179146 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gaithersburg, MD 20886
Julian H.
Job Details: 10/27/2023
CX complaint about little fragmnets of metal on ice when use crushed ice inspected & found blades from ice bin flaking little pieces need a new bin; ordrng 1 W11347840 (ice bin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leisure World, MD 20906
Leon
Job Details: 10/27/2023
"Client's complaint was the dishwasher wasn't cutting one, confirm the issue when I got to the house. The unit was plugged into the bottom socket under the sink. The top socket didn't work at all. And the bottom socket cut off and on sporadically.The unit does work, but the client will need electricians to come out and take a look at the outlet and see why the plug is cutting off and on"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Aspen Hill, MD 20906
Leon
Job Details: 10/27/2023
Client complaint was they were getting a gas smell from the oven but I came out today. I checked every single ofices I checked the regulator and I also checked the jet. I used the gas sniffer and still didn't get any gas smell coming from the unit. Call techline told them my findings