We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Washington, DC 20010
Samuel R.
Job Details: 06/15/2022
cx complaint unit has frost in freezer.inspected uit and could confirm cx complaint.cleared visiable ice so unit could seal.foind unit to have gaps in the cabinet so will need to add silicone to make sure unit is sealing properly.will bring gasket incase we need it W10841140 23 tribles; ordrng 1 W10841140 (silicone)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/15/2022
with the help of DB was able to safely replace part and test unit unti now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Richmond, VA 23234
John P.
Job Details: 06/15/2022
"CX complaint unit shaking violently checked unit found unit still had shipping bolts installed, removed shipping bolts, ordering ACU and dispenser for pointers; ordrng 1 W11322903 (ACU)"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Darlington, MD 21034
Neil H.
Job Details: 06/15/2022
cx complaint unit basket slipping found stripped hub replaced unit recalb. tested good 275.16 collected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/15/2022
"came out to replace parts on unit , disassembled and replaced door , steams new gasket for proper seal , tested everything checked good . unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/15/2022
"replacec compressor and evaprator, unit no longer leaking."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/15/2022
"Replaced heater per service pointer #11540964, unable to run test due to cx had unit's junction box disconected and unit pulled out from undercounter. Instructed cx when re-installed run unit like normal and if it doesn't heat call back and we'll re-diagnose."
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS5
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/15/2022
"Cx complains that the control panel is dead, cks cntrl board 120vac.. connections cks ok, the circuit on the ui corrosion, the vent leaks steam.. unit need console assy and vent assy .. order cntrl board just in case; ordrng 1 W10866118 (cntrl-elec just in case) and 1 WPW10481112 (panel-cntl) and 1 WPW10469574 (vent asm)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Millersville, MD 21108
Kevin P.
Job Details: 06/15/2022
"installed new harness and unit is testing good, when i arrived cx said unit wasnt working at all not juist the noise complaint. found f7e4 error shifter engagement fault, explained to cx that the shifter was also the source of the noise believed to be due to an issue in the harness which i already ordered and the new error could be a result of the same defective harness. installed parts and unit tests good, job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Bel Air, MD 21015
Neil H.
Job Details: 06/15/2022
cx complaint center burner goes out when turned down to simmer and adjuster screw wasn't working replaced valve and not burner working good.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SAB0
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 06/15/2022
"Cx complains that the control lock stuck on, inspected unit and the cancle light blinks all the time, stuck keypad, order console assy black; ordrng 1 WPW10475779 (panel-cntl)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Sterling, VA 20166
Richard B.
Job Details: 06/15/2022
"CX complant. Washer wasent working. Prior diagnosis found control was needed , Installed control and calibrated unit. Working as designed. job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/15/2022
as per previous visit was able to access unit and replace parts calibrated and tested. when power on all leds are on and staying on even though progressing through cycle will need control reorder as per MX once in office will need to set return; ordrng 1 W11608056 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Rosedale, MD 21237
Milton J.
Job Details: 06/15/2022
"Complaint unit leaking. CX was showing me since previous tech was there the FC light stopped workikng. Inspected and found voltage to socket but light not illuminating. Switch seeing door as closed when door is opened and RC doors open with switches depressed. Ordering new FC Switch, Socket and Bulb plus returning with Pre-IDed Control. -MJrob; ordrng 1 W11338583 (FC Bulb) and 1 W11445850 (FC Switch) and 1 W11447232 (FC Socket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Norfolk, VA 23502
Austin D.
Job Details: 06/15/2022
came out to replace the light assembly. repalced the light and tested unit. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Springfield, VA 22150
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE stopped cooling a few days after service. Checked both evaps no UV dye. UV dye at drier connections. Replaced drier. Check for leaks & ran vac. Filled with 5.50 OZ R134 Good pressurees & frost pattern. Waited another 15 minutes & checked pressures & no signs of UV dye > JJ
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/15/2022
"CX complaint is that both the Left and Right hand RC doors have cosmetic damage. Damage was found at time of home closure. Cosmetic damage is covered under an P&L. I am ordering 1 LH door (W11435344), 1 right hand door (W11435343), and 1 nameplate (WPW10612926). I have informed cx that it may take 6-8 weeks for new door to direct ship to the home. Once the door arrive, CX will inspect the door and call office to set a return date.; ordrng 1 W11435344 (Left hand door) and 1 W11435343 (Right hand door) and 1 WPW10612926 (nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Annapolis, MD 21409
Kevin P.
Job Details: 06/15/2022
"please reschedule, tried to call cx to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test but number is not good. recording pops up sayiong the number youve called is not allocated.; saved tckt"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Crownsville, MD 21032
Kevin P.
Job Details: 06/15/2022
"please reschedule, called cx to cancel i'll be leaving early because i was notified sometime ive been aroun d at length in the past few days tested positive for covid and no i have to quarantine and test.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesapeake, VA 23324
Zachery R.
Job Details: 06/15/2022
"cx complaint unit working intermittently, checked unit, come to find defective harness, quoted cx, cx approved repair, cx provided harness, replaced harness, tested unit working as designed. cx paid in full"
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Ranson, WV 25438
Danny R.
Job Details: 06/15/2022
the rods are bent and shaking; ordrng 1 W10780044 (rods)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS04
Near Hampton, VA 23669
Austin D.
Job Details: 06/15/2022
"cx complaint the unit is cooling still only in freezer. checked the unit and found that the thermistor on the fresh food evap was no reading OL at the control and UI. therefore, i disassembled and checked. tried replacing the tehrmistor and still reading OL. wire is damaged at cabinet or internally so that the unit cannot read that thermistor. called techline adnwas told there is no repair for this. advised cx the manufaturer will contact them within 48 hours to decide the next steps. left cx with SR number incase manufacturer doesnt contact within 48 hours they can contact cx service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Fairfax, VA 22031
Christian C.
Job Details: 06/15/2022
Installed parts. Cx complaint of a rattling noise. Found unit label behind unit moving while compressor is running. Removed label and power cord tag. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Columbia, MD 21044
Robert L.
Job Details: 06/15/2022
"cx complaint not drying all the way long dry times, found no errors, found vent balled up in wall behind restricting air flow, as a courtesy, pulled vent and cut to fit, air flow to outside increased, instructed cx on cycles and timed vs. sensor , tested all ops CI<30days"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near ,
Joseph D.
Job Details: 06/15/2022
"replaced ui, unit started and working properly now. ui was shorted."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near New Castle, DE 19720
Taylor F.
Job Details: 06/15/2022
"Cx complaint is unit not starting the cycle. Tested inspected and verifed complaint. Found the hot side of the inollet valvwe not opening causing the unit to have a long fill error code and never go past the sensing. Replaced inlet valve from VS. Tested unit and unit is now wwokring as designedd. Job is complete.; ordrng 1 W11165546 (valve), used 1 W11165546 (valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Yorkana, PA 17406
Drew B.
Job Details: 06/15/2022
"cx doesnt know if ththey have extended wrrnty was able to get mod and serial for them and told them to call for auth before any work is operated.. if approved send shop job for pre id return parts required!!!; (created new UIS, deleted prior attachment to UisID 434238)"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Frederick, MD 21701
Ricky E.
Job Details: 06/15/2022
"installed parts and verified operation, unit cks ok..."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS5
Near ,
John P.
Job Details: 06/15/2022
"CX complaint meaning not coming on and not responding, check unit found open cavity thermostat replaced cavity thermostat tested working as designed; ordrng 1 W10269232 (Fuse), used 1 W10269232 (Fuse) from stock"
We serviced a
JENN-AIR RANGE
Model JGRP548WP01
Near Purcellville, VA 20132
Daniel J.
Job Details: 06/15/2022
unit not keeping heat or reigniting in right side 30 inch oven tested 3 times lit and heated on 4th test no click or spark found door light on pressed and lit after a few seconds per service pointer checked behind gasket and door screws tightend hinge screws tested light off everytime informed cusotmer that with light being on unit will not reignite and informed him replacing hinges would help we tested customer ok with the way its igniting paid 120 by cc
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Reisterstown, MD 21136
Neil H.
Job Details: 06/15/2022
replaced the heater per sp unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 06/15/2022
installed power chord and bare wire adapters that last tech did not instal. job completed. unit workling as deisnged.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chevy Chase, MD 20815
Israel R.
Job Details: 06/15/2022
Installed new parts and tested. Unit is back to normal poperations.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS00
Near Chesapeake, VA 23322
Branden R.
Job Details: 06/15/2022
"came out to replace parts on unit , disassembled and replaced all parts led board pantry ui and harness , everything checked good while installing tested unit and everything is running as designed , reinstalled unit is running as designed cx agreed ."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Virginia Beach, VA 23452
Carl A.
Job Details: 06/15/2022
"cx complaint of water leaking in ffc,checked unit to find that the fliter house is leaking and froze and cracked housing causeing the fliter to countinesly fall and display the light on change fliter also found the freezer door not closeing fully due to rails not fully retracting ordering all parts needed for repairs; ordrng 1 W11346622 (Refrigerator Water Reservior) and 1 67006325 (Refrigerator Bracket Filter Base) and 1 W11489994 ( RAIL) and 1 W11489993 (RAIL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Quinton, VA 23141
Joseph D.
Job Details: 06/15/2022
unit with cracked seperator plate. must replace when available please. auger motor. doesnt line up.; ordrng 1 W11244434 (ice-contnr) and 1 WPW10293212 (auger plate)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Powhatan, VA 23139
Kyle A.
Job Details: 06/15/2022
"Cx complaint of unit not dispensing ice. Did confirm yoke and motor spline stripped. Will need to return with motor,yoke,and divider.; ordrng 1 WPW10309864 (Divider) and 1 W11310391 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Ellicott City, MD 21043
Eric W.
Job Details: 06/15/2022
cx complant unit making noise inspected unit found the suspention rod not atached to tub reinstalled rod
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Owings Mills, MD 21117
Keith H.
Job Details: 06/15/2022
cx complaint is unti wont start inspected unit and found the console is warped not making connction to ui; ordrng 1 W11460908 (console)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Chesapeake, VA 23324
Zachery R.
Job Details: 06/15/2022
"cx complaint unit not igniting, checked unit, unit has 123vac, 2vac being sent to burners, ordering spark module, control, and insulation kit to complete repair.; ordrng 1 W11025151 (insulation) and 1 W11113908 (cntrl-elec) and 1 WP6610341 (module-spk)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ocean City, MD 21842
Andrew W.
Job Details: 06/15/2022
"Cx complaint is unit has bad timer on dryer, not advancing on timed dry. tested and verified complaint. checked continuity on timer and terminals c, b, and h were not open/closed according to the chart when timer is set in the correct testing position. Also found control not fully seated into the connection. after replacing timer i tested the unit again and it was still not advancing. ordering control. cannot reschedule due to OS part; ordrng 1 WPW10476828 (cntrl-elec)"
We serviced a
WHIRLPOOL OVEN
Model KIRS608BSS1
Near Baltimore, MD 21228
Shane M.
Job Details: 06/15/2022
cx complaint the unit isnt reaching preheat temps. took bottom cover off & discovered a broken element. gave cx a quote for the repairs. cx paid in full by card 322.50 replaced bake element.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17104
Fred G.
Job Details: 06/15/2022
cx complaint unit is dispensing hot water for all settings. inspected unit and entered it into diag and found 0 error codes. ran and auto test and while unit was dispensing i felt the water hoses. i found the hoses were swapped. i was able to connected the hoses in the right spot and tested unit again. unit now checks good.
We serviced a
WHIRLPOOL OVEN
Model KSDG950ESS1
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/15/2022
cx complaint unit will only get to 315 degrees. inspected unit and first took temp readings. units display never got above 330 degrees when set at 350. thermial cuppler only got to 280 degrees max. pulled unit out to find the temp sensor was in range. i found the bake element did not have continuity. unit needs bake element. qouted cx for full repair and the cx approved repair. ordering 1 (W10779716). scheduled cx for 6/20/22; ordrng 1 W10779716 (elmnt-bake)
We serviced a
AMANA BEVERAGE CENTER
Model n/a
Near Washington, DC 20001
Samuel R.
Job Details: 06/15/2022
pee test
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Powhatan, VA 23139
Kyle A.
Job Details: 06/15/2022
Installed manifold but found feeder warped. Causing upper wash arm to hit mount. Need to return with feed tibe and wash arm; ordrng 1 W10872558 (Feed tube) and 1 W11590538 (Retainer) and 1 W11573766 (Spray arm)
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Columbia, MD 21044
Robert L.
Job Details: 06/15/2022
"cx complaint not completeing cycle, lid cracked, found backk left corner of lid cracked, was able to adjust and start, found slider not engaging, found rotor screw out and rotor wobbling aslo trans fluid leaking for lid, transmission, rotor,slider stator, cx will buhy new,"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Washington, DC 20010
Samuel R.
Job Details: 06/15/2022
cx complaint unit has frost in freezer.inspected uit and could confirm cx complaint.cleared visiable ice so unit could seal.foind unit to have gaps in the cabinet so will need to add silicone to make sure unit is sealing properly.will bring gasket incase we need it W10841140 23 tribles; ordrng 1 W10841140 (silicone)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/15/2022
"Replaced all parts per TL, and the unit doesn't power on. The display remains blank. Contacted TL and went through necessary checks at control and UI, and Steve suggested replacing UI. Ordering assembly fascia, once part is in contact cx to reschedule; ordrng 1 W11478523 (assembly fascia)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/15/2022
replaced bowed top freezer drawer had customer test
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hampstead, MD 21074
Marc M.
Job Details: 06/15/2022
cx complaint unit going off balance constantly and disolving detergent prematurely leaving detergent residue on the clothing. checked and found error f0e5 saved in diagnostic entry. clear code and inspedcted unit to find that it has been appropriately leveled and all suspension bushings are in place. cx did detail that the objective in use is to be able to wash comforters/rugs/blankets/etc. made mention to cx that in some case with heavier items the unit may not be equipped to handle the larger loads. cx also stated that when using the pod style detergent the pod will dissolve prematurely and saturate the clothes when the unit is filling during the initial sensing portion of the cycle. in terms of repair there are no parts that can be changed that will modify the function of the unit.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/15/2022
"Replaced heater per service pointer #11540964, unable to run test due to cx had unit's junction box disconected and unit pulled out from undercounter. Instructed cx when re-installed run unit like normal and if it doesn't heat call back and we'll re-diagnose."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Frederick, MD 21704
Ricky E.
Job Details: 06/15/2022
"customer stated that the units pantry ui not functioning.. fnd that the ui has been wet at some point, and will need the harness, drawer front and ui... also the units fzr led is out and causing issues in the lighting/dc circuit... need parts...; ordrng 1 W10815669 (dor-fip ss) and 1 W10695459 (module) and 1 w11462342 (led module)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Berlin, MD 21811
Michael E.
Job Details: 06/15/2022
Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Catonsville, MD 21228
Shane M.
Job Details: 06/15/2022
cx complaint the unit isnt heating. found 240v at wallout. found at terminal block of unit. red wire burnt up. ordering main harness bring back timer.; ordrng 1 W11175558
We serviced a
JENNAIR OVEN
Model PRG3610NP
Near Baltimore, MD 21224
Shane M.
Job Details: 06/15/2022
cx complaint the broil isnt getting hot. found no glow on ignitor. 120v going to ignitor. part is NLA cx paid svc by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Norfolk, VA 23502
Austin D.
Job Details: 06/15/2022
came out to replace the light assembly. repalced the light and tested unit. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Taneytown, MD 21787
Brian R.
Job Details: 06/15/2022
replaced all parts ordered. cx had another unit in place and said they will switch out later and try unit again to see how it runs. she said she will call back if any issues. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hopewell, VA 23860
Chris B.
Job Details: 06/15/2022
cx complaint unit will ice up at bottom of fc inspected unit found drain hose probe not alighned with drain hose replaced probe thawed hose unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, VA 23322
Branden R.
Job Details: 06/15/2022
"cx complaint unit not cooling , upon arival unit was at room temp , found compressor starting up at 21 amps and going down to 10.8 then shutting down . disassembled and found corrosion on evap , unit will need sealed systeam repair ordering all parts for repair cx vary unhappy with unit .; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11578027 (evap) and 1 wpw10913759 (DRYER) and 1 w10913906 (coupler) and 1 sstech (ss tech)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS04
Near Hampton, VA 23669
Austin D.
Job Details: 06/15/2022
"cx complaint the unit is cooling still only in freezer. checked the unit and found that the thermistor on the fresh food evap was no reading OL at the control and UI. therefore, i disassembled and checked. tried replacing the tehrmistor and still reading OL. wire is damaged at cabinet or internally so that the unit cannot read that thermistor. called techline adnwas told there is no repair for this. advised cx the manufaturer will contact them within 48 hours to decide the next steps. left cx with SR number incase manufacturer doesnt contact within 48 hours they can contact cx service."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Manassas, VA 20110
Robert W.
Job Details: 06/15/2022
"CX recev a letter for service pointer. Inspected unit and found unit falls in the service pointer for element replacement, Replaced element and tested unit and unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Partlow, VA 22534
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit removed and replaced the door panel tested and inspected for proper use. Unit now functions normally.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Bridgeville, DE 19933
Jonathon C.
Job Details: 06/15/2022
"cx complaint, unit not washing. tested unit, verified complaint. found sump not running during wash cycle. pulled front cover and tested power from control. 1.2vdc. replaced control. issue persisted. replaced sump, tested unit. unit working as designed. job is complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/15/2022
"cx complaint, unit continuosly filling with water. tested unit, verified complaint. on arrival, unit was unplugged, plugged in unit, and the wash light was flashing and the unit was almost completely full of water. held cancel button, unit reset and drain all water. checked for errors, no codes. only issue i could find was a bad actuator. actuator couldve caused the unit to freeze mid cycle. cannot verify. instructed cx how to drain unit if this issue happens again and replaced actuator from VS. tested unit, unit working as designed. job is complete."
We serviced a
JENN-AIR RANGE
Model JGRP548WP01
Near Purcellville, VA 20132
Daniel J.
Job Details: 06/15/2022
unit not keeping heat or reigniting in right side 30 inch oven tested 3 times lit and heated on 4th test no click or spark found door light on pressed and lit after a few seconds per service pointer checked behind gasket and door screws tightend hinge screws tested light off everytime informed cusotmer that with light being on unit will not reignite and informed him replacing hinges would help we tested customer ok with the way its igniting paid 120 by cc
We serviced a
WHIRLPOOL WASHER
Model WED5620HWO
Near Waldorf, MD 20603
Shane B.
Job Details: 06/15/2022
"complaint is the unit being very loud when running and not draining properly. unit now will not drain and will not power on at all. confirmed complaint, unit does not respond at all, cant enter diagnostics. unit has a dryer stacked on top of it and is in a small closet and sitting in a drain pan which has water in it as well. i called the office beings we will need a second person and extra time. scheduled return for 6/21. ordering UI, pressure switch, and drian pump in case they are needed. dryer is not attached and seem to have slide to the right. shipping bolts may still be in place. cx understands the need for the extra person/time and is very friendly.; ordrng 1 W11319991 (user interface) and 1 W11458345 (drain pump) and 1 W11316246 (switch-wl)"
We serviced a
WHIRLPOOL DRYER
Model MGD8630HC3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/15/2022
installed side panels and new bulkhead. tested unit for cx. unit runs quietly. unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP107ESS03
Near Washington, DC 20015
Israel R.
Job Details: 06/15/2022
I went to installed switches and i notice the door is not closing correctly not because the door switches is because the hinge is over spreading. the door is pass 90 degrees. I adjusted the hinges and now the door is closing but i let the customer know that the unit will need new hinges because the fix could not last long. I did the math and quoted for both hinges to be replaced hinges are less that switches.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/15/2022
unit only made ice or a few cubes after vist went through harvest test passed went to fill with water no water ran heater test a few times and was able to fill led shelfs flicker at smae time removed one to different postion no change orderinig fill tube heater and 2 led shelf; ordrng 2 W11245713 (led shelf glass)s and 1 W11226501 (fill tube heater)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Powhatan, VA 23139
Kyle A.
Job Details: 06/15/2022
"Cx complaint of unit not dispensing ice. Did confirm yoke and motor spline stripped. Will need to return with motor,yoke,and divider.; ordrng 1 WPW10309864 (Divider) and 1 W11310391 (Motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Baltimore, MD 21208
Keith H.
Job Details: 06/15/2022
cx complaint is no ice no water found the issue to be the filter wasnt fully installed i adjusted it and water and ice are working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Dumfries, VA 22172
Demonte S.
Job Details: 06/15/2022
Installed the Dispenser
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70FXSS5
Near Havre de Grace, MD 21078
Alexander W.
Job Details: 06/15/2022
"CX stated unit lights are stuck on inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Powhatan, VA 23139
Kyle A.
Job Details: 06/15/2022
Installed manifold but found feeder warped. Causing upper wash arm to hit mount. Need to return with feed tibe and wash arm; ordrng 1 W10872558 (Feed tube) and 1 W11590538 (Retainer) and 1 W11573766 (Spray arm)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC1
Near Yorktown, VA 23692
Jason T.
Job Details: 06/15/2022
"Cx complaint, will not finish a wash cycle, not draining the water at the end of the cycle. Error codes : F0-E1 load in drum clean cycle F5-E2 lock failure F8-E1 no-fill valve F9-E1 long drain F0-E2 oversuds. Ran factory diagnostic test, found weak control relay failure, low amp draw at the motor 1 amp atleast 6 is needed, also drain pump chattering during cycling, unit needs control and drain pump assembly. Per cx is contacting Maytag in reference to the unit, charging for the service call only: (paid in full credit card) advised cx repair estimate is valid for 30 days, cx agreed. Cx located his extended warranty from Lowe's, contacting for service.; ordrng 1 W11322901 (Control)"
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Ocean City, MD 21842
Andrew W.
Job Details: 06/15/2022
"Cx complaint is unit has visible damage to handle. replaced handle from prior diagnosis. unit is working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Newport News, VA 23601
Anthony D.
Job Details: 06/15/2022
cx complaint low ice production checked unit fc temp at -3 and rc temperature at 39.4. found food blocking back vent notified cx this could slow ice production down. verified proper water flow to unit and ice maker completes harvest and fill. unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Berlin, MD 21811
Michael E.
Job Details: 06/15/2022
Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Dumfries, VA 22026
Demonte S.
Job Details: 06/15/2022
Inspected the unit. Found that the cx is saying that the Wall Oven Console isn't responding / Working. Ran Service Diagnostics on the unit. Error are F2E1 = Stuck Key. Cleared the Error Codes. Tried to run a Normal Bake Cycle. F2E1 popped back up on the User Interface. Unit will need new User Interface. ; ordrng 1 W11297728 (CONSOLE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hopewell, VA 23860
Chris B.
Job Details: 06/15/2022
cx complaint unit will ice up at bottom of fc inspected unit found drain hose probe not alighned with drain hose replaced probe thawed hose unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/15/2022
"cx complaint leak with floor damage, found leak from heater, found bushing gone (see pics) , major floor damage on both side of half wall and into basement (see pics), replaced heater per TSP and S-17304, left unit un mounted for floor repair per CX, ran diagnostics and tested all pos ok, costco 2 year"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20015
Shawn D.
Job Details: 06/15/2022
"opened system and was full of 134a, replaced compressor then vacumed unit down then filled to 4.25 oz and new compressor sounds good. unit is good; ordrng 1 W10913906 (coupler sd v/s), used 1 w10913906 (coupller) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23235
John P.
Job Details: 06/15/2022
Upon arrival CX stated Whirlpool was going to cover repair advice CX would need to get back in touch with whirlpool for authorization
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 06/15/2022
"unit with failed sump assembly, must replace to enable operation. cx declined repair. 120 diagnosis check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS22QXAL00
Near Baltimore, MD 21224
Milton J.
Job Details: 06/15/2022
Called CX and told him the office would call to reschedule. -MJrob; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Bridgeville, DE 19933
Jonathon C.
Job Details: 06/15/2022
"cx complaint, unit not washing. tested unit, verified complaint. found sump not running during wash cycle. pulled front cover and tested power from control. 1.2vdc. replaced control. issue persisted. replaced sump, tested unit. unit working as designed. job is complete."
We serviced a
JENNAIR RANGE
Model JDS9860BDS
Near Dumfries, VA 22025
Demonte S.
Job Details: 06/15/2022
"Inspected the unit. Found that the Left Front Burner isn't working. Found that the Main Harness to the Burner had snapped, Ignitor is split & Burner Head Ignitor screw is stuck / rusted out. Parts are no longer available for the Burner Head = 74011473, Harness = 74011529 & Ignitor = Wpw1010378. Cx paid for the Service call by Card. Cx is paid in full."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/15/2022
cx complaint units fridge section isnt as cold and ice behind drawers. inspected unit and confirmed complaint. unit had water/ice on bottom of fridge since pan was warped and not alowing unit to drain as well. cxsaid the house was hit by lightning months back and this started soon after. ordering control board as well for that issue as it has shorted the control when the power surged. cx paid in full and please reschedule when parts arrive.; ordrng 1 W11457241 (drip pan) and 1 WPW10675033 (control)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Herndon, VA 20171
Carl R.
Job Details: 06/15/2022
"water leaking from the bottom freezer. Talked with cx and cx said that he changed the freezer door gasket him self because ice is at the bottom of the freezer and water is on the floor. I checked the right and left door rails. Door rails are in good condition. Freezer door opens properly, no lagging in the rails. Door gasket is sitting properly on the door. Cx will need thermistor. And drain tube. ; ordrng 1 W10316760 (Thermistor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Quantico, VA 22134
Demonte S.
Job Details: 06/15/2022
Installed the Belt to the unit. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP107ESS03
Near Washington, DC 20015
Israel R.
Job Details: 06/15/2022
I went to installed switches and i notice the door is not closing correctly not because the door switches is because the hinge is over spreading. the door is pass 90 degrees. I adjusted the hinges and now the door is closing but i let the customer know that the unit will need new hinges because the fix could not last long. I did the math and quoted for both hinges to be replaced hinges are less that switches.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS01
Near Pikesville, MD 21208
Keith H.
Job Details: 06/15/2022
cx says unit is working
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Baltimore, MD 21230
Shane M.
Job Details: 06/15/2022
installed all parts. went to try & power unit up. no action at console. 120v wall 120v control. ordering console & control 2nd tech needed stackable. pan is damage.; ordrng 1 w11334605 (control) and 1 W11367297 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Woodbridge, VA 22191
Demonte S.
Job Details: 06/15/2022
Installed the Dual Water Valve & Ice Bin. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Ocean City, MD 21842
Andrew W.
Job Details: 06/15/2022
"Cx complaint is unit has visible damage to handle. replaced handle from prior diagnosis. unit is working as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Gardners, PA 17324
Andrew S.
Job Details: 06/15/2022
Cx complaint is that the unit blew the light bulb when cx changed it. Upon arrival I found that the relay on the control is stuck in the on position causing the bulb to blow when installed. I am ordering a control and light bulb. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W10892389 (Control) and 1 8206232A (Bulb)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Richmond, VA 23220
Joseph D.
Job Details: 06/15/2022
"unit with two failed valves, must replace when available please.; ordrng 1 W11567335 (valve) and 1 W11567408 (valve dual)"
We serviced a
KITCHENAID MICROWAVE
Model KEHC309JSS08
Near Salisbury, MD 21801
Michael E.
Job Details: 06/15/2022
"CX complaint: piece fell out from bottom of door and door falls open now. Tested and verified complaint. The part that fell out looks like a piece of the torsion spring. Ordering both hinges and both torsion springs. Scheduled return for 6/24 PM after 12:30pm.CX paid for service, parts and S&H, and tax on CC. On repair visit, all parts may not be needed. Posibly only 1 torsion spring needed so on repair some parts may need to be deducted out if they were not needed. 110.00 will be owed on repair but money owed may change based on parts needed and not needed.; ordrng 1 WP4375324 (hinge-door) and 1 WP4375323 (hinge-door) and 1 WP4452398 (spring) and 1 WP4452395 (spring)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Gaithersburg, MD 20882
Julian H.
Job Details: 06/15/2022
replaced lid charge easy acces to unit