We serviced a
MAYTAG MICROWAVE
Model MMV1175JB
Near Bristow, VA 20136
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the Microwave inner light isn't working. Checked the inner Cabinet Light. Found that the Light Bulb is blown. Installed Light Bulb. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOS11EM4EB02
Near Charles City, VA 23030
Chris B.
Job Details: 11/21/2022
cx comp unit will not track time on timer insp unit could not duplicate cx comp did find door gasket not seated seated door gasket tested unit several time s unit working as esighned w10807577 control W10803991 UI
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, MD 20637
Shane B.
Job Details: 11/21/2022
installed ordered module. all lights in unit are now working. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Oakton, VA 22124
Richard B.
Job Details: 11/21/2022
"CX complant, Need to cycle breaker to shut off machine, Inspected unit and found console assembly responds to turning unit on but not off. Installed new console , Tested unit, Working as designed. Collected 120 and 80 labor. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near York, PA 17403
Sal R.
Job Details: 11/21/2022
CX complai t was that the unit is not producing ice. I foun d that the unti has low ice production. I found that the fill tube was frozen over. I was able to steam out the ice and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near York, PA 17407
Bernard M.
Job Details: 11/21/2022
Cx complaint the unit doesn't meet temp. Entered into diag and found no error codes. Cx stated the unit displayed the temp of 167 degrees and shut off. Set both upper and lower ovens to 350 degrees and both reached temps without shutting off. Used temp probe on multi-meter to verify temps. Convection bake also worked. Instructed cx if unit would shut off again to contact extended warranty company and we'll come back out and possibly contact techline. As of now both upper and lower ovens meet temps and work as designed
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/21/2022
"Replaced element per previous tech, ran timed dry and the unit heats with timer moving. Unit checks good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near New Windsor, MD 21776
Ricardo S.
Job Details: 11/21/2022
"Cx complains that the unit not working on any cycle, inspected unit, i ran diagnostic test mode, found some error codes f9e1 long drain, f7e1 single speed motor failure f8e1 no water..the unit get stuck on drain and diagnostic test not working, some wires under the dishwasher are damaged, please order main harness and replace please. unit needs hrnss.and order inlet valve, cntrl and sump just incase; ordrng 1 w11568793 (main harness) and 1 w11416363 (sump motor just in case) and 1 w11434044 (inlet valve) and 1 w11462459 (cntrl elec)"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK3
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/21/2022
"upon arrival tub on site, cx complaint drum cracked, verrifed split in drum, while replacing tub, shock absorbers seperating whule removing, ordering shocks did not replace tub as cx is still able to use at this point, 2 techs needed for return visit; ordrng 4 W11316766 (shock absorber)s and 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Bear, DE 19701
Andrew W.
Job Details: 11/21/2022
Arrived to cx address on file and cx met me at the door and stated he tried to call to cancel the appointment but never got ahold of anyone. cx did not want unit serviced. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Randallstown, MD 21133
Keith H.
Job Details: 11/21/2022
replaced valve advised cx not to turn shutoff valves all the way on as the pressure is damaging valves in machine unit is working otherwise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Fairfax, VA 22033
Richard B.
Job Details: 11/21/2022
"CX complant. Door damaged. From prior diagnosis found unit needs a door on left side , Afer installing left door usine all the existing components , Plug for door is wrong , double femail plugs. One on door should be a male . Unable to use existing harness as plugs will not fit through door passages . Put old door on using all the existing components . Advised CX to call once door arrives and check for damage. RB; ordrng 1 W11518735 (door), ordrd 1 w11518735"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Stephenson, VA 22656
Danny R.
Job Details: 11/21/2022
this is a rental and landlord thought it was covered bc they got work dont in jan 22 . cx will call wp to get unit covered and cancelled at door no payment
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/21/2022
called tech line advised screen goes black for updates called connect team advised unit is up to date and shouldnt be getting a new update yet ordering console control and ui harness; ordrng 1 W11297728 (console) and 1 W11325603 (control1) and 1 W11261167 (control) and 1 W11356991 (harness control)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/21/2022
replaced cabinet absorbers and suspension rids reinstalled tested spin and agitate sounds normal ***look look cabinet needs to be picked up
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Lewes, DE 19958
Frederick R.
Job Details: 11/21/2022
CX complaint is door seals ripped. Inspected unit and found that both RC gaskets have become compromised and are allowing warm air into RC. Ordering left hand gasket and returning with pre-id right hand gasket. Cannot reschedule due to part availability; ordrng 1 W10830283 (gasket-fip)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Gaithersburg, MD 20879
Julian H.
Job Details: 11/21/2022
CX complaint about unit leaking inspected unit is uninstalled checked all around and found a hole on hose between sump & motor need sump asm; ordrng 1 W11460945 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, VA 22101
Jason A.
Job Details: 11/21/2022
CX complaint FRIDGE RC items are frozen when set to 38. Measured RC thermistor in icewater at control. CN3 pin 1 to 4 8.38K ohms. Called techline. Recommend replacing HV board. CX was not home - only housekeeper. Set RC temp to 46 & CX will monitor thermometer in RC & call office if they decide to have control replaced > JJ; ordrng 1 WPW10317076 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manassas, VA 20111
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the cx is saying that the Washer will not Agitate or Spin. Ran Service Diagnostics on the unit. Error Codes are F7E5 = Shifter Fualt. Checked the Shifter to the unit. Shifter is still connected properly. Checked the Capacitor to the unit. Capacitor is reading Open Line. Installed the Shifter & Capacitor. Tested the unit. Unit is Agitating and Spinning. Unit is working as Designed. ( Any questions please check Sd Pictures. )
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dover, DE 19901
Andrew W.
Job Details: 11/21/2022
Cx complaint is unit says the load and go detergent level is at 50% and was not going down. inspected and verified complaint. cx had the detergent concentration level set to a higher level and the unit was not dispensing as much detergent as a result. lowered the concentration level per the cx and advised on filling and cleaning. checked for errors and none were present. also removed change that was in the washplate. tested unit and unit is working as designed. job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Prince Frederick, MD 20678
Shane B.
Job Details: 11/21/2022
"cx complaint is the unit filling with hot water on a cold cycle, not filling with enough water and being loud. checked for codes and found F0E7 load in during clean cycle. cleared code, ran service cycle. i found the hot water supply is hooked up to the cold water valve. no strange noises during cycle. basket spins freely by hand. i swapped the supply lines so cold supply is hooked up to cold valve. calibrated unit. heard no starange noises. unit is workign as designed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Edgewood, MD 21040
Neil H.
Job Details: 11/21/2022
CX COMPLAINT DISHES NOT DRYING FOUND HEATER DEACTIVATED RAN DIA AND REACTIVATED AND THE UNIT BACK WORKING AND HEATER TESTED GOOD.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Falls Church, VA 22046
David J.
Job Details: 11/21/2022
CX complaint glass is not aligned on door of microwave after previous text visit. Found that unit needed a new piece of glass. Arrive to unit and inspected and found were glasses misaligned. Went to remove new panel that I brought out to replace and found that stainless is bent on the corner and needs to be re-ordered For return visit. Unit is still working but needs to be replaced. Will arrive when part comes in. ; ordrng 1 W11602618 (Outter glass door)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 11/21/2022
replaced ordered parts and tested unit is now fuly functional
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20147
Ezra M.
Job Details: 11/21/2022
"installed hinges, door working properly"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 11/21/2022
Terminal block issues ordering nuts and terminal ; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Vienna, VA 22182
Jason A.
Job Details: 11/21/2022
CX complaint DW not cleaning. Noisy. Replaced sump motor & ran test wash. Good wash pressure. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Dumfries, VA 22026
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't cooling properly. Checked the Freezer Section. Found Ice / Frost covering the Evaporator. Checker the Evaporator Section. Found harness is fully plugged in. Unit will need the Thermistor & Harness Wire. ; ordrng 1 W11546681 (HARNS-WIRE) and 1 WPW10384183 (Whirlpool Refrigerator Thermistor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Washington, DC 20008
Samuel R.
Job Details: 11/21/2022
cx complaint unit is displaying f8e4.inspected unit and could confirm cx complaint.found float switch to be ggod.checked tray and was dry with no sogns of water sitting.insulation had no water marks.ran a service test and unit performed well.found no leaks.unit is good
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Reston, VA 20190
Christian C.
Job Details: 11/21/2022
Installed 3rd rack. Tested rack. Had cx test rack. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/21/2022
"Cx complaint dw not drying dishes, detergent doesn't completely dissolve.Ran diag, found 7-1 error. The heater turned on during the cycle, but the divertyer never stopped turning, seemed like it couldn't find the position. Ordering sump/motor assy W10902372. Collected $446.94. Balance due $125; ordrng 1 W10902372 (sump/motor assy)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/21/2022
"Replaced valve, recalibrated and ran auto test, test completed without ant further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Fairfax, VA 22033
Richard B.
Job Details: 11/21/2022
"CX complant. Door damaged. From prior diagnosis found unit needs a door on left side , Afer installing left door usine all the existing components , Plug for door is wrong , double femail plugs. One on door should be a male . Unable to use existing harness as plugs will not fit through door passages . Put old door on using all the existing components . Advised CX to call once door arrives and check for damage. RB; ordrng 1 W11518735 (door), ordrd 1 w11518735"
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 11/21/2022
Unable to locate inforned the rtm states she will keep an eye out for it 2nd attempt ; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near York, PA 17406
Sal R.
Job Details: 11/21/2022
"Per the previouse tech, I was able toa ccess and replace the main harness. Unit test good."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Norfolk, VA 23511
Carl A.
Job Details: 11/21/2022
helped AC tested unit works as designed
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/21/2022
"cx complaint, poofing during operation. tested unit, unable to replicate. adjusted burners, instructed cx to get a video the next time it happens. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sandy Hook, VA 23153
Jerod R.
Job Details: 11/21/2022
replaced ordered parts and tested unit is cycling and has no codes present
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near White Hall, MD 21161
Brian R.
Job Details: 11/21/2022
cx complaint is warming drawer wont close all the way on one side. tried adjusting and moving drawer around and it made drawer close worse. look like drawer is warped and rails dont go back 1 inch more. will order parts needed and office to schedule.; ordrng 1 W11131365 (SLIDEDRWR) and 1 W11123024 (SLIDEDRWR) and 1 W11036176 (Drawer)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Alexandria, VA 22312
Lloyd B.
Job Details: 11/21/2022
Cx complained of frost. Installed new door and hinges and added heat around the gasket for a better seal. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/21/2022
"Cx complaint dw not drying dishes, detergent doesn't completely dissolve.Ran diag, found 7-1 error. The heater turned on during the cycle, but the divertyer never stopped turning, seemed like it couldn't find the position. Ordering sump/motor assy W10902372. Collected $446.94. Balance due $125; ordrng 1 W10902372 (sump/motor assy)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Dumfries, VA 22026
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the Washer is Teeter Tottering. Level the unit. Ran drain and spin on the unit. No more Teeter Tottering. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Dover, DE 19904
Andrew W.
Job Details: 11/21/2022
Cx complaint is unit shaking during spin cycle. inspected and verified complaint. checked unit for error codes and none were present. tested unit and unit spun without issues. found that cx was underloading the unit and it was causing the unit to go off balance. informed cx on proper loading of unit and calibrated unit. unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Holtwood, PA 17532
Justin L.
Job Details: 11/21/2022
No answer at the door. Contacted office and they reached out to cx who will have to reschedule.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details: 11/21/2022
Parts not on van will revisit; saved tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Chesapeake, VA 23323
Zachery R.
Job Details: 11/21/2022
"upon arrival no answer at door waitied for cx. cx complaint unit not washing. checked unit, unit displaying f4e3. ran auto test cycle. water is not pumping as it should, checked motor, motor is measuring out of range, ordering new sump&pump to complete repair.; ordrng 1 W10888591 (pump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HWH00
Near Newark, DE 19702
Andrew W.
Job Details: 11/21/2022
"Cx complaint is LED out in the RC and other lights flickering. inspected and verified complaint. found RC led module out and other lights in series flickering. FC led module has already been replaced from prior work, visibly done prior to this visit, documented with pics. quoted cx on cost of repair and cx approved. replaced led module from pre id and unit is now working as designed. cx paid in full by check. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/21/2022
dishes not being cleaned last vist found lower spray arm off reinstalled and wash mototr ran tested this vist no movement from spray arms just water dropping from spray holes replaced sump assy and confirmed no leaks during diag both arms moving water
We serviced a
KITCHENAID OVEN
Model koce507ewh09
Near Millersville, MD 21108
Alexander D.
Job Details: 11/21/2022
cx complaint unit still not holding temps. cx will cancel and restart cycle and see that its 25-30* lower than set temp and takes several minutes to finish preheating again. inspected unit and verified complaint. still has f3e3 error stored. called techline to see if meat probe shorting could cause unit to lose temp and he said it shouldnt cause this issue. techline did say that if cx cancels and restarts cycle it will always start 20-30* lower than set temp. TL recommended getting avg temp. put thermocouple foiled to center rack. unit finished preheating in 13min and held an avg temp of 356. advised cx unit is operating as designed and she may need to try different rack positions and bakeware materials for better browning.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near White Hall, MD 21161
Brian R.
Job Details: 11/21/2022
cx complaint is warming drawer wont close all the way on one side. tried adjusting and moving drawer around and it made drawer close worse. look like drawer is warped and rails dont go back 1 inch more. will order parts needed and office to schedule.; ordrng 1 W11131365 (SLIDEDRWR) and 1 W11123024 (SLIDEDRWR) and 1 W11036176 (Drawer)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV1
Near Chesapeake, VA 23321
Anthony D.
Job Details: 11/21/2022
cx complaint control panel is not working properly checked unit to fin control dosplaying partial numbers on screen replaced control with pre id part tested unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 11/21/2022
Parts were not on Van will revisit ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near McLean, VA 22101
Jason A.
Job Details: 11/21/2022
CX complaint RC temps inconsistent & noise. Found noise coming from scroll & evap heavy frost. No airflow. Called MA & VIA will cover cost of scroll. New scroll lines up & all screws tight. Noise level normal > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 11/21/2022
"noise. found noise caused by condenser vibrating on bottom supports. repositioned condenser, noise gone."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harrisburg, PA 17109
Fred G.
Job Details: 11/21/2022
"cx complaint unit has no operation. inspected unit and at first i noticed PTS was sitting to close to the console. pulled knob off to find the PTS was no longer attached to console. removed back cover and found i was able to reattach the PTS to the console. unit now turns on but then i notice noise when unit was running. removed front panel and found both drum rollers and the idler were seized. was able to replace all 3 items with van stock. unit now checks good.; ordrng 1 WP691366 (pulley-idr (FG VS)) and 2 WPW10314173 (supportm (FG VS))s, used 1 WP691366 (idler), and 2 WPW10314173 (drum roller) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Woodbridge, VA 22192
Richard B.
Job Details: 11/21/2022
"CX complant, Washer dosent work , Prior diagnosis found unit needs motor , rotor and slider , When going to install parts found also needs gearcase dure to rusted shaft and parts wont come off, Further work needed, RB; ordrng 1 W11393685 (gearcase) and 1 looklook (look look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Falls Church, VA 22042
Lloyd B.
Job Details: 11/21/2022
"Cx complained of a noise and had a recording. Inspected the unit and found no excess frost on the evap but, there was a tag on the harness above the evap fan that was hitting. I was able to move the tag to hit the fan duplicating the noise and the cx confirmed. Removed tag and there will be no more noise. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Harrisburg, PA 17102
Fred G.
Job Details: 11/21/2022
arrived to cx home to find the unit has not model/serial number sticker. advised cx to call whirlpool and see if a sticker can be mailed to them.
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Olney, MD 20832
Julian H.
Job Details: 11/21/2022
2YR WARRANTYCX complaint about unable to turn lf burner found that valve bend & broke off not cause by CX need mainfold ; ordrng 1 W11384736 (MANIFOLD)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dumfries, VA 22026
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Detergent Lid will not close. Checked the Detergent Lid. Lid will not stay closed. Installed the Dispenser. Tested the unit. No leaks. Unit is working as Designed. ( Advised to put all pods at the bottom of the Dishwasher Tub.)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Richmond, VA 23230
Joseph D.
Job Details: 11/21/2022
"found unit with no power to drain, replaced control and unit now draining properly"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Richmond, VA 23223
Chris B.
Job Details: 11/21/2022
cx comp dent in front panel insp unit conf cx comp found dent in front panel unit will need white front panel W10664693; ordrng 1 W10664693 (front panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 11/21/2022
Parts were not on van will revisit; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Catonsville, MD 21228
Robert L.
Job Details: 11/21/2022
"installed console per previous, tested all ops ok collected $110 labor visa"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near McLean, VA 22101
Jason A.
Job Details: 11/21/2022
CX complaint RC temps inconsistent & noise. Found noise coming from scroll & evap heavy frost. No airflow. Called MA & VIA will cover cost of scroll. New scroll lines up & all screws tight. Noise level normal > JJ
We serviced a
WHIRLPOOL DRYER
Model WED86HEBWO
Near Annapolis, MD 21409
Emmanuel R.
Job Details: 11/21/2022
"Cs unit would stop mid cycle, couldnt confirm complaint but i found error codes f4e4 L2 line volatge , f4e3 restricted air flow. Inspected unit and found L2 wasnt secured at the terminal block. Secured L2 unit is working properly. Advised customer his exhuast vent is restriced and vent outside doesnt open all the way . If issue continues unit will need a acu."
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/21/2022
"Replaced element per previous tech, ran timed dry and the unit heats with timer moving. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Washington, DC 20003
Shawn D.
Job Details: 11/21/2022
read last techs notes bulkhead doesnt have oil in. took unit aprt to find line from bottom of drier goes to condenser its broken this is where all the oil is coming from snapped pic. called techline spoke to adrian unit is not repaiable in the field
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Olney, MD 20832
Julian H.
Job Details: 11/21/2022
2YR WARRANTYCX complaint about unable to turn lf burner found that valve bend & broke off not cause by CX need mainfold ; ordrng 1 W11384736 (MANIFOLD)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23605
Justin W.
Job Details: 11/21/2022
notified cx unit not in warranty cx to call whirlppol to attempt to obtain authorization.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hanover, PA 17331
Drew B.
Job Details: 11/21/2022
arriverd foudn motor wouldnt unfasten off motor shaft and wuill need new motor to replace both together.. i left wheel at house and call cx when motor in to return cx had previously gotten PL1..; ordrng 1 W11549461 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20148
Ezra M.
Job Details: 11/21/2022
"frost in freezer section, found door gasket out of position on left side of freezer door. reseated, verified secure, releveled unit."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Sykesville, MD 21784
Ricardo S.
Job Details: 11/21/2022
"Cx complains that the unit not working sometimes, inspected unit, i ran diagnostic test mode and found an error code f5 door error.. the lid is cracked..THE DOOR DON'T ALIGNMENT PROPERLY... CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11259006 (lid)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Harrisburg, PA 17102
Fred G.
Job Details: 11/21/2022
arrived to cx home to find the unit has not model/serial number sticker. advised cx to call whirlpool and see if a sticker can be mailed to them.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Fairfax, VA 22032
Richard B.
Job Details: 11/21/2022
"CX complant, Washer hasnot worked since delivery, Inspected unit and found F8E1 valve failure in diagnostics, Cleared error code and started a regular wash cycle after turning on supply line valves, Tested unit on warm cycle, Hot cycle and also cold cycle after clearing valve failure error code. Unit is working as designed. Instructed CX on load and go dispenser and use of machine. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23451
Carl A.
Job Details: 11/21/2022
"cx complaint of unit not making ice and doors not closeing fully,checked unit to find debries in fill tibe of water tube cleared it out tested,found doors not closeing ajust cabinet tested unit works as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Crownsville, MD 21032
Alexander D.
Job Details: 11/21/2022
"cx complaint unit intermittently tripping circuit breaker after previous repair. pressed cancel to run drain pump and breaker didnt trip. ran diagnostics and have f7e1 single speed washmotor failure, fAe2 vent electrical problem, f9e1 long drain errors stored. ran test cycle and it completed without tripping breaker. ran fill and drain a few more times and still not tripping breaker. if unit is causing breaker to trip then its either cause of washmotor issue and its working too hard sometimes or vent not sealing and moisture inside door causing short. ordering sump asm and vent, advised cx to wait til after replacing parts to try replacing breaker if issue persists. call cx to schedule return visit once we have eta on parts; ordrng 1 W11416362 (sump asm) and 1 W11414073 (vent asm)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Manassas, VA 20112
Demonte S.
Job Details: 11/21/2022
Installed the Water Filter Head. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
John P.
Job Details: 11/21/2022
Installed mag tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/21/2022
cx complaint unit does not fill with water checked unit found F8E1 long fill code has water coming to unit with adiquate pressure ran diagnostic cycle unit did not fill checked valves in manual test mode still didnt fill checked valves at control both valves read open indicating vaulty valves ordering inlet valve to complete repair would like to keep control for next visit just incase; ordrng 1 W11222849 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Eldersburg, MD 21784
Ricardo S.
Job Details: 11/21/2022
"the client complains about a noise and unit stopped cooling for 48 hours now is cooling again, the customer has a audio on his phone, the noise comes from the compressor, the relay is good, the compressor makes a humming noise... sealed system repair order compressor, drier, lock ring tool LOOK LOOK .. 2 counts job; ordrng 1 w11370574 (compressor) and 1 W11109499 (drier-tube) and 1 lockring (tool LOOK LOOK) and 2 countsjob (2 counts job)s"
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Stafford, VA 22554
Robert W.
Job Details: 11/21/2022
Replaced Ui and module programed and ujnit is working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near York, PA 17403
Sal R.
Job Details: 11/21/2022
CX complaint was that the unti was not making ice. I found that the IM motor head failed. I replaced the icemaker and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, VA 20121
Richard B.
Job Details: 11/21/2022
"CX complant. Door scratched/ Prior diagnosis found unit needs door , Installed door and assured door gasket sealing, Need to send badge to CX as it was not ordered. Job completed, RB; ordrng 1 W10884773 (badge) and 1 looklook (look look)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Arlington, VA 22204
Lloyd B.
Job Details: 11/21/2022
Cx complained the unit made noise. Inspected the unit and found that the rotor bolt was getting loose. Tightened the rotor bolt and tested and it no longer makes noise. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annapolis, MD 21409
Emmanuel R.
Job Details: 11/21/2022
"Replaced crisper drawer and harness, the door fip came with a new control so i didnt use the one i ordered. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20147
Ezra M.
Job Details: 11/21/2022
"installed hinges, door working properly"
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Mineral, VA 23117
Jerod R.
Job Details: 11/21/2022
"tested unit advised customer that unit will have some burn off, pre heated unit found unit did not smoke"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hanover, PA 17331
Drew B.
Job Details: 11/21/2022
arriverd foudn motor wouldnt unfasten off motor shaft and wuill need new motor to replace both together.. i left wheel at house and call cx when motor in to return cx had previously gotten PL1..; ordrng 1 W11549461 (motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Milton, DE 19968
Frederick R.
Job Details: 11/21/2022
CX complaint is too warm in RC. Replaced evap fan motor per prior diagnosis. Temps in unit are RC 34-38 and FC 0 to 5. Unit is working as designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Germantown, MD 20874
Julian H.
Job Details: 11/21/2022
"CX complaint about led's being out & ice accumulating on FC floor found leds out replaced them from VS remove ice found a frost formation from evap drain defrosted & working; ordrng 2 W11338533 (led module)s and 1 LOOK (LOOK), used 2 W11338533 (led) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19904
Andrew W.
Job Details: 11/21/2022
"Cx complaint is dishwasher not working. inspected and verified complaint. per cx complaint, checked water line into the unit and found the water line was shut off. turned valve open and tested unit and unit is now working as designed. job complete"
We serviced a
KITCHENAID OVEN
Model KFEG500ESS0
Near Olney, MD 20832
Andrew H.
Job Details: 11/21/2022
"Customers complaint is a unit that maintaining temperatures. Inspected unit and found no error codes present at this time. Inspected temperature probe and found temperature probe is reading 1,080 ohms. I then cycled bake element in normal operation for bake and notice that the double line bakery relay with energize and de-energize while trying to warm up back to 350. This indicates that the relay was making contact and then not making contact I believe the issue was with the control. I quoted customer for replacing the control. Customer okay to repairs and paid and full with credit card. I then replace the control and tested unit. Units now working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Woodbridge, VA 22192
Richard B.
Job Details: 11/21/2022
"CX complant, Washer dosent work , Prior diagnosis found unit needs motor , rotor and slider , When going to install parts found also needs gearcase dure to rusted shaft and parts wont come off, Further work needed, RB; ordrng 1 W11393685 (gearcase) and 1 looklook (look look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, VA 23230
Joseph D.
Job Details: 11/21/2022
"unit with failed damper, and drawer bin sticking out must replace when available please to enable door seal and air function; ordrng 1 WPW10430639 (bin) and 1 W11164593 (damper)"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Bethesda, MD 20816
Roberto I.
Job Details: 11/21/2022
"CX complaint no ice, water dispenser not working.Tested unit, forun water filter wrongly installed. Removed and reinstalled water filter, the water dispenser worked but the water valve leaked. Replaced water valve using pre id, dispenser tested ok. Fund freezer gasket not sealing on the top. Instelled 2 plastic washers between door liner amd brackets on the bottom, in order to aline the door with the cabinet. Unit good to go. Collected $364.58; ordrng 2 WP489467 (washers (RI van stock))s, used 2 WP489467 (washers) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22203
Lloyd B.
Job Details: 11/21/2022
Cx complained the arms aren't moving. Installed new sump and tested and it now fills washes and drains with no leaks. Job complete
We serviced a
IKEA OVEN
Model IBS550PWS00
Near Annapolis, MD 21403
Emmanuel R.
Job Details: 11/21/2022
Replaced thermal fuse and tested unit. Unit is still not turning on. I found the main control is getting voltage but its not responding. Quoted customer for new control but customer declined. Collected for svc call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Laurel, MD 20708
Andrew H.
Job Details: 11/21/2022
Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Sandston, VA 23150
Jonathon C.
Job Details: 11/21/2022
"cx complaint, 'unit not working.' cx wouldnt elaborate on this complaint, tested every function i could think of, everything worked. cx paid service call by card. job is complete"