We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Suffolk, VA 23433
Zachery R.
Job Details: 06/10/2022
"replaced icemaker and control, tested, icemaker lost home position again displaying 23 during test 44. called techline spoke with Andrew come to find defective wire harness, was advised to order fc door, 7733850435 advised cx door will be shipped directly to cx home, and to inspect then contact VIA office for return visit.; ordrng 1 W10728959 (dor-fip)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/10/2022
cx complaint the unit is not cooiling. checked the unit and compressor is making a very abnormal noise. sounds as if the piston is bouncing around internally. unit will need a new compressor. ordering all parts that may be needed to resovle the issue. will return once the parts come in.; ordrng 1 W11103181 (compressor) and 1 W10591457 (condenser) and 1 WPW10143759 (filer drier) and 1 w10913906 (coupler) and 1 876765 (mtg kit)
We serviced a
KITCHENAID REFRIGERATOR
Model WRX986SIHZ3
Near Salisbury, MD 21801
Michael E.
Job Details: 06/10/2022
Replaced the dual inlet valve and IB fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Clayton, DE 19938
Taylor F.
Job Details: 06/10/2022
"Cx complaint is unit not cooling. tested inspected and verifed complaint. Replaced compressor, drier, stub, and start device from previous diagnosis. Refilled with 4oz of 134A. Tested unit and unit is working as designed. Unit was down to 40 degrees in about a half hour. Job is complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/10/2022
cx complaint the unit is not cooiling. checked the unit and compressor is making a very abnormal noise. sounds as if the piston is bouncing around internally. unit will need a new compressor. ordering all parts that may be needed to resovle the issue. will return once the parts come in.; ordrng 1 W11103181 (compressor) and 1 W10591457 (condenser) and 1 WPW10143759 (filer drier) and 1 w10913906 (coupler) and 1 876765 (mtg kit)
We serviced a
KITCHENAID REFRIGERATOR
Model WRX986SIHZ3
Near Salisbury, MD 21801
Michael E.
Job Details: 06/10/2022
Replaced the dual inlet valve and IB fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Clayton, DE 19938
Taylor F.
Job Details: 06/10/2022
"Cx complaint is unit not cooling. tested inspected and verifed complaint. Replaced compressor, drier, stub, and start device from previous diagnosis. Refilled with 4oz of 134A. Tested unit and unit is working as designed. Unit was down to 40 degrees in about a half hour. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21216
Shane M.
Job Details: 06/10/2022
cx complaint the unit isnt cooling. can confirmed. took evap cover off & found no frost pattern with ball of ice on low/high side. unit will need SS work. 2 ct.; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 W10843121 (drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Darnestown, MD 20878
Roberto I.
Job Details: 06/10/2022
CX has a service contract. advised him to call the service contract company and ask to send a correct dispatch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Baltimore, MD 21229
Shane M.
Job Details: 06/10/2022
cx complaint the unit hasnt made ice for 2 weeks now. found icemaker stuck in rotation.. veified 120v at icemaker. jumped cycle. icemaker didnt start cycle right away? then started to rotate. icemaker filled wit water. gave cx a quote for a new icemaker 432.02. WPW10300022
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21216
Shane M.
Job Details: 06/10/2022
cx complaint the unit isnt cooling. can confirmed. took evap cover off & found no frost pattern with ball of ice on low/high side. unit will need SS work. 2 ct.; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 W10843121 (drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Darnestown, MD 20878
Roberto I.
Job Details: 06/10/2022
CX has a service contract. advised him to call the service contract company and ask to send a correct dispatch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Baltimore, MD 21229
Shane M.
Job Details: 06/10/2022
cx complaint the unit hasnt made ice for 2 weeks now. found icemaker stuck in rotation.. veified 120v at icemaker. jumped cycle. icemaker didnt start cycle right away? then started to rotate. icemaker filled wit water. gave cx a quote for a new icemaker 432.02. WPW10300022
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pikesville, MD 21208
Sal R.
Job Details: 06/10/2022
CX informed em that the unit is now making ice and canceled service for today. I am moving on. No parts installed at CX request.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near ,
Alexander W.
Job Details: 06/10/2022
"CX stated door is not sitting properly and not sealing inspected tested and verified cx complaint found FC door is defective and rails are defective. ordering FC door, badge and returning with R rail and L rail. cannot resched at this time due to SO parts; ordrng 1 W10815701 (stainless door) and 1 W10909682 (badge)"
We serviced a
JENN-AIR RANGE
Model JDRP436WP02
Near Bumpass, VA 23024
Thomas B.
Job Details: 06/10/2022
Cx complaint unit is not working properly inspected unit found display malfunctioning nothing on display qouted 1149.41 removed and replaced the display board. Tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pikesville, MD 21208
Sal R.
Job Details: 06/10/2022
CX informed em that the unit is now making ice and canceled service for today. I am moving on. No parts installed at CX request.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near ,
Alexander W.
Job Details: 06/10/2022
"CX stated door is not sitting properly and not sealing inspected tested and verified cx complaint found FC door is defective and rails are defective. ordering FC door, badge and returning with R rail and L rail. cannot resched at this time due to SO parts; ordrng 1 W10815701 (stainless door) and 1 W10909682 (badge)"
We serviced a
JENN-AIR RANGE
Model JDRP436WP02
Near Bumpass, VA 23024
Thomas B.
Job Details: 06/10/2022
Cx complaint unit is not working properly inspected unit found display malfunctioning nothing on display qouted 1149.41 removed and replaced the display board. Tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lochearn, MD 21207
Keith H.
Job Details: 06/10/2022
cx complaint is unit not washing insepcted unit put into diagnsotics no errors ran test and it never filled i found the water not turned on to unit. so i turn it on and all ops working.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/10/2022
"Per previous diag I was able to access and replace the Idler, belt and rolllers. I then tested the unit and it is now functioning as intended without any abnormal noises. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 06/10/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker tested unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lochearn, MD 21207
Keith H.
Job Details: 06/10/2022
cx complaint is unit not washing insepcted unit put into diagnsotics no errors ran test and it never filled i found the water not turned on to unit. so i turn it on and all ops working.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/10/2022
"Per previous diag I was able to access and replace the Idler, belt and rolllers. I then tested the unit and it is now functioning as intended without any abnormal noises. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 06/10/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker tested unit now functions normally
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Baltimore, MD 21206
Milton J.
Job Details: 06/10/2022
CX complaint unit not heating. Inspected and found the TCO was OL. Installed new TCO from VS. Tested unit and is now functioning properly. -MJrob; used 1 W10900067 (TCO Kit) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Salisbury, MD 21804
Michael E.
Job Details: 06/10/2022
"CX complaint: not spinning. Tested and verified complaint. No error codes. Agitates when should spin. Actuator did click but was more quiet than normal. Replaced actuator and splutch, tested unit and still not spinniing but same low sound when actuator activates. Replaced lower harness, tested unit and still not spinning. Removed basket and tested and found gearcase is not turning basket and there is no grinding sound when this happens. Gearcase and basket needed. CX declined repair at this time, he is going to buy a new unit. If CX changes his mind then put t his back on ME as a pseudo so i can put thge order in. Job is complete"
We serviced a
WHIRLPOOL OVEN
Model WFE525S0HS0
Near Randallstown, MD 21133
Keith H.
Job Details: 06/10/2022
replaced control and sensor unit is working
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Baltimore, MD 21206
Milton J.
Job Details: 06/10/2022
CX complaint unit not heating. Inspected and found the TCO was OL. Installed new TCO from VS. Tested unit and is now functioning properly. -MJrob; used 1 W10900067 (TCO Kit) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Salisbury, MD 21804
Michael E.
Job Details: 06/10/2022
"CX complaint: not spinning. Tested and verified complaint. No error codes. Agitates when should spin. Actuator did click but was more quiet than normal. Replaced actuator and splutch, tested unit and still not spinniing but same low sound when actuator activates. Replaced lower harness, tested unit and still not spinning. Removed basket and tested and found gearcase is not turning basket and there is no grinding sound when this happens. Gearcase and basket needed. CX declined repair at this time, he is going to buy a new unit. If CX changes his mind then put t his back on ME as a pseudo so i can put thge order in. Job is complete"
We serviced a
WHIRLPOOL OVEN
Model WFE525S0HS0
Near Randallstown, MD 21133
Keith H.
Job Details: 06/10/2022
replaced control and sensor unit is working
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXGZ003
Near Monrovia, MD 21770
Bernard M.
Job Details: 06/10/2022
Cx complaint unit doesn't make ice. Accessed icemaker and jumped at T&H and the bail arm doesn't move. Ran test 25 and the bail arm began to raise and added water. Informed cx after the ice is made today to monitor it and see if it makes ice on regular basis. Also found the left door switch to detach from liner. Ordering door switch and will bring icemaker in case of it no longer producing. Once parts are in contact cx to reschedule; ordrng 1 WPW10300024 (icemaker) and 1 W11396033 (door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/10/2022
got to unit and took evap out. installed new evap. vaccumed down to 30 in and left it to hold for 15 mins. unit had vac perfect. filled unit to 5.5 oz and pressures looked good. evap built full frost pattern and job is completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Randallstown, MD 21133
Keith H.
Job Details: 06/10/2022
replaced valve tested and calibrated unit is working
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXGZ003
Near Monrovia, MD 21770
Bernard M.
Job Details: 06/10/2022
Cx complaint unit doesn't make ice. Accessed icemaker and jumped at T&H and the bail arm doesn't move. Ran test 25 and the bail arm began to raise and added water. Informed cx after the ice is made today to monitor it and see if it makes ice on regular basis. Also found the left door switch to detach from liner. Ordering door switch and will bring icemaker in case of it no longer producing. Once parts are in contact cx to reschedule; ordrng 1 WPW10300024 (icemaker) and 1 W11396033 (door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/10/2022
got to unit and took evap out. installed new evap. vaccumed down to 30 in and left it to hold for 15 mins. unit had vac perfect. filled unit to 5.5 oz and pressures looked good. evap built full frost pattern and job is completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Randallstown, MD 21133
Keith H.
Job Details: 06/10/2022
replaced valve tested and calibrated unit is working
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/10/2022
"complaint is unit beeping and not running. when i arrived unit was unplugged. plugged it in and it began beeping with an error code flickiering. code starts with F5 but display goes out before E pat comes up. checked for codes and found F5E3 lid wont unlock, F5E1 lid is open, F5E2 lock failure, F5E4 lid not open between cycles, F2E1 stuck key. cleared code and tested lid latch, it does not respond, entire display goes blank. i found corrosion on the UI as well. unit will need lid latch and UI. quoted cx for repair. they paid service call. husband said they will replace unit, wife said she wants unit fixed.; ordrng 1 W11112656 (console) and 1 W10810403 (lid switch)"
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS0
Near Bowie, MD 20720
Mitchell H.
Job Details: 06/10/2022
cx complaint the knob has broken and can no longer put it on. inspected unit and confirmed. informed cx the knobs are not covered after 30 days and he lost it. informed he either needs to pay for knob or call whirlpool. he paid for part. rescheduled accordingly. i informed him i did it as soon as i could but if part doesnt arrive in time someone will let him know to reschedule at a later date.; ordrng 1 W11030413 (knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Richmond, VA 23231
Chris B.
Job Details: 06/10/2022
cx complaint unit will not flow water as desighned and ice cubes are thin inspected unit confirmed cx complaint cx stated this has hppened before replaced filter in april unit worked as desighned for few weeks then will slow down filter last relaced in april found poor water flow to im an door when filter is installed when filter is removed unit flows water as desighned called tech line spoke with chris 7733855016 stated water could have to much calcium and slowing filter faster than desighned cx sated she replaced filter in oct then jan and this filter was replaced april cx paid 120 sc cc
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/10/2022
Took the test.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/10/2022
"complaint is unit beeping and not running. when i arrived unit was unplugged. plugged it in and it began beeping with an error code flickiering. code starts with F5 but display goes out before E pat comes up. checked for codes and found F5E3 lid wont unlock, F5E1 lid is open, F5E2 lock failure, F5E4 lid not open between cycles, F2E1 stuck key. cleared code and tested lid latch, it does not respond, entire display goes blank. i found corrosion on the UI as well. unit will need lid latch and UI. quoted cx for repair. they paid service call. husband said they will replace unit, wife said she wants unit fixed.; ordrng 1 W11112656 (console) and 1 W10810403 (lid switch)"
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS0
Near Bowie, MD 20720
Mitchell H.
Job Details: 06/10/2022
cx complaint the knob has broken and can no longer put it on. inspected unit and confirmed. informed cx the knobs are not covered after 30 days and he lost it. informed he either needs to pay for knob or call whirlpool. he paid for part. rescheduled accordingly. i informed him i did it as soon as i could but if part doesnt arrive in time someone will let him know to reschedule at a later date.; ordrng 1 W11030413 (knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Richmond, VA 23231
Chris B.
Job Details: 06/10/2022
cx complaint unit will not flow water as desighned and ice cubes are thin inspected unit confirmed cx complaint cx stated this has hppened before replaced filter in april unit worked as desighned for few weeks then will slow down filter last relaced in april found poor water flow to im an door when filter is installed when filter is removed unit flows water as desighned called tech line spoke with chris 7733855016 stated water could have to much calcium and slowing filter faster than desighned cx sated she replaced filter in oct then jan and this filter was replaced april cx paid 120 sc cc
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/10/2022
Took the test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTL01
Near Richmond, VA 23231
Chris B.
Job Details: 06/10/2022
cx complaint unit will not dispence ice inpsecetd unit found ice in ice bin and unit trying to dispence ice ice door on bin not opening soliniod is not activiating when paddle is hit ordering solinoid unit will make cubed ice not crushed ice auger will turn with no ice bin installed; ordrng 1 WP2152713 (dispencer solinoid) and 1 WPW10670845 (ice bin)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Culpeper, VA 22701
Eric F.
Job Details: 06/10/2022
"Installed strike, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 06/10/2022
CX complaint is track broken. Inspected unit and verified complaint. Founf track mount wheel defective. Ordering tack mounts. Cannot reschedule due to FBO part needed.verified cx email as rfrank@harper-hill.com. Also verified POP as 5/26/22; ordrng 1 W11551395 (mount left) and 1 W11569162 (mount right)
We serviced a
WHIRLPOOL DRYER
Model WGD9200SQ1
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/10/2022
"Customer complaint unit is not heating. I tested unit and found the coild are Ol. I replace coils. collected in full. Unit is back to normal operations.; ordrng 1 279834 (2 coil gas valve set 24.04), used 1 279834 (valves) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTL01
Near Richmond, VA 23231
Chris B.
Job Details: 06/10/2022
cx complaint unit will not dispence ice inpsecetd unit found ice in ice bin and unit trying to dispence ice ice door on bin not opening soliniod is not activiating when paddle is hit ordering solinoid unit will make cubed ice not crushed ice auger will turn with no ice bin installed; ordrng 1 WP2152713 (dispencer solinoid) and 1 WPW10670845 (ice bin)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Culpeper, VA 22701
Eric F.
Job Details: 06/10/2022
"Installed strike, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 06/10/2022
CX complaint is track broken. Inspected unit and verified complaint. Founf track mount wheel defective. Ordering tack mounts. Cannot reschedule due to FBO part needed.verified cx email as rfrank@harper-hill.com. Also verified POP as 5/26/22; ordrng 1 W11551395 (mount left) and 1 W11569162 (mount right)
We serviced a
WHIRLPOOL DRYER
Model WGD9200SQ1
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/10/2022
"Customer complaint unit is not heating. I tested unit and found the coild are Ol. I replace coils. collected in full. Unit is back to normal operations.; ordrng 1 279834 (2 coil gas valve set 24.04), used 1 279834 (valves) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesterfield, VA 23838
John P.
Job Details: 06/10/2022
Installed icemaker tested working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/10/2022
Installed the coupler & Compressor. Pulled Vacuum on the unit. Unit is holding a vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hopewell, VA 23860
John P.
Job Details: 06/10/2022
CX declined service service said they're still paying on unit through Rent-A-Center advised them to call Rent-A-Center due to unit being out of warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesterfield, VA 23838
John P.
Job Details: 06/10/2022
Installed icemaker tested working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/10/2022
Installed the coupler & Compressor. Pulled Vacuum on the unit. Unit is holding a vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hopewell, VA 23860
John P.
Job Details: 06/10/2022
CX declined service service said they're still paying on unit through Rent-A-Center advised them to call Rent-A-Center due to unit being out of warranty
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Washington, DC 20008
Ricardo S.
Job Details: 06/10/2022
"customer complains of a water leak in the lower left corner of the dishwasher door, inspected the unit and it is not level, and that why the unit leaks.. unti tested with cx and working ok.. no leaks"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/10/2022
Cx complained the unit did not start. Inspected the unit and found the bottom interlock was stuck in the cabinet. Unit needs new interlock system; ordrng 1 W11244490 (interlock)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 06/10/2022
Cx complaint unit is not working properly inspected unit removed and replaced the hinges and tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Washington, DC 20008
Ricardo S.
Job Details: 06/10/2022
"customer complains of a water leak in the lower left corner of the dishwasher door, inspected the unit and it is not level, and that why the unit leaks.. unti tested with cx and working ok.. no leaks"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/10/2022
Cx complained the unit did not start. Inspected the unit and found the bottom interlock was stuck in the cabinet. Unit needs new interlock system; ordrng 1 W11244490 (interlock)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 06/10/2022
Cx complaint unit is not working properly inspected unit removed and replaced the hinges and tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/10/2022
"Cx complaint is that the unit is not running. Upon arrival I found that the unit was not hooked up to any water lines and only had power. I was able to find 3 error codes. F7E5, F8E1 and F2E. I am ordering the parts needed. Please contact cx when the parts are availble to schedule the retrun visit.; ordrng 1 W11417466 (Control) and 1 W11038689 (Water Valve) and 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Springfield, VA 22153
Demonte S.
Job Details: 06/10/2022
Inspected the unit. Found that the cx is saying that the Console isn't working. I then checked the power to the Control Board. I'm getting 122.2 Volts. Checked the User Interface Harness's to the Control Board. Harness is fully in but the port on the Control Board / User Interface Harness is corroded. Unit will need the User Interface = W10898450 & Control Board = W10906431. Cx paid for the Service Call Only by Card. Cx is paid in full. If the cx calls back order the main Control Board & User Interface. Don't go without parts.( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS05
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/10/2022
"customer stated that the unit blows the breaker when used, and did this at the last service.. fnd that the connection at the homes junction box is faulty and burnt and the customer needs an electritian.. if the unit works after the electritian then the customer will cancel, but if any problems show after, the customer will keep the scheduled appt...; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/10/2022
"Cx complaint is that the unit is not running. Upon arrival I found that the unit was not hooked up to any water lines and only had power. I was able to find 3 error codes. F7E5, F8E1 and F2E. I am ordering the parts needed. Please contact cx when the parts are availble to schedule the retrun visit.; ordrng 1 W11417466 (Control) and 1 W11038689 (Water Valve) and 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Springfield, VA 22153
Demonte S.
Job Details: 06/10/2022
Inspected the unit. Found that the cx is saying that the Console isn't working. I then checked the power to the Control Board. I'm getting 122.2 Volts. Checked the User Interface Harness's to the Control Board. Harness is fully in but the port on the Control Board / User Interface Harness is corroded. Unit will need the User Interface = W10898450 & Control Board = W10906431. Cx paid for the Service Call Only by Card. Cx is paid in full. If the cx calls back order the main Control Board & User Interface. Don't go without parts.( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS05
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/10/2022
"customer stated that the unit blows the breaker when used, and did this at the last service.. fnd that the connection at the homes junction box is faulty and burnt and the customer needs an electritian.. if the unit works after the electritian then the customer will cancel, but if any problems show after, the customer will keep the scheduled appt...; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/10/2022
Cx complaint is that the unit does not seem to be washing the clothes as it should. Cx stated that there are always clothes floating that dont get pulled down under the water. Upon arrival I found no error codes. I then ran the diag test and found that the unit is finishing the test as intended. I then let the cx load the clothes into the washer and instructed them on correct loading procedures. When the unit got into the wash cycle the clothes were getting moved and washed as intended. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDM0
Near Red Lion, PA 17356
Marc M.
Job Details: 06/10/2022
explained fees while in home servicing other appliance and cx did not want to proceed with repair. cancelled in home.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Falls Church, VA 22043
Jason A.
Job Details: 06/10/2022
CX complaint COOKTOP RF burner sparks at HI flame setting & with blower set to low. Per TSP W11105867 install motor restrictor plate & double up filter > JJ; ordrng 1 W11106057 (plate-mtr) and 1 W10907218 (mainfold incl switch harness) and 1 W10905834 (filter)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/10/2022
Cx complaint is that the unit does not seem to be washing the clothes as it should. Cx stated that there are always clothes floating that dont get pulled down under the water. Upon arrival I found no error codes. I then ran the diag test and found that the unit is finishing the test as intended. I then let the cx load the clothes into the washer and instructed them on correct loading procedures. When the unit got into the wash cycle the clothes were getting moved and washed as intended. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDM0
Near Red Lion, PA 17356
Marc M.
Job Details: 06/10/2022
explained fees while in home servicing other appliance and cx did not want to proceed with repair. cancelled in home.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Falls Church, VA 22043
Jason A.
Job Details: 06/10/2022
CX complaint COOKTOP RF burner sparks at HI flame setting & with blower set to low. Per TSP W11105867 install motor restrictor plate & double up filter > JJ; ordrng 1 W11106057 (plate-mtr) and 1 W10907218 (mainfold incl switch harness) and 1 W10905834 (filter)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW3
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/10/2022
Cx complaint is that the RF burner is not working. Upon arrival I found that the gas is flowing when you turn the knob on and you can hear the unit Ignitors clicking. I found that the ignitor is not working. I removed the burner head and found that the wire had come off of the ignitor. I was able to get the wire reattached and the unit is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ
Near Herndon, VA 20171
Richard B.
Job Details: 06/10/2022
"CX complant. Dishwasher not working. Proior diagnosis found console cap and UI was needed. Installed and tested unit. Workinhg as designed. Good wash pressure m Good heat and good drain Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW02
Near Ocean View, DE
Frederick R.
Job Details: 06/10/2022
"CX complaint is fridge no cool. Inspected/tested and verified complaint. Lights on but no compressor or evap fan. Thermostat all the was to coldest and still wouldnt come on. Replast defrost control and everything turn on. Pulled evap cover and after 15 mins no frost pattern. Pulle amp draw of 0.31. Ordering compressor, evap, evap fan harness, drier and coupler. This is a 3 ct SS job.; ordrng 1 WPW10143759 (dryer) and 1 W11213872 (harns-wire) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW3
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/10/2022
Cx complaint is that the RF burner is not working. Upon arrival I found that the gas is flowing when you turn the knob on and you can hear the unit Ignitors clicking. I found that the ignitor is not working. I removed the burner head and found that the wire had come off of the ignitor. I was able to get the wire reattached and the unit is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ
Near Herndon, VA 20171
Richard B.
Job Details: 06/10/2022
"CX complant. Dishwasher not working. Proior diagnosis found console cap and UI was needed. Installed and tested unit. Workinhg as designed. Good wash pressure m Good heat and good drain Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW02
Near Ocean View, DE
Frederick R.
Job Details: 06/10/2022
"CX complaint is fridge no cool. Inspected/tested and verified complaint. Lights on but no compressor or evap fan. Thermostat all the was to coldest and still wouldnt come on. Replast defrost control and everything turn on. Pulled evap cover and after 15 mins no frost pattern. Pulle amp draw of 0.31. Ordering compressor, evap, evap fan harness, drier and coupler. This is a 3 ct SS job.; ordrng 1 WPW10143759 (dryer) and 1 W11213872 (harns-wire) and 1 W11506635 (coupler)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/10/2022
"cx complaint unit is freezing food in the RC. inspected unit and first thing i did was take internal temps. i found the FC to be 15 degrees, RC was 36 degrees. called TL (SR7733707123) was told to replace both the RC thermistor and the control board. called tradecare (SR7733690689) due to control not being available. tradecare did not show any controls in stock. ordering 1 (WPW10384183), 1 (W11613574). please call cx once parts are in. tradecare submitted the unit in the exhange program.; ordrng 1 WPW10384183 (thermistor) and 1 W11613574 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23323
Austin D.
Job Details: 06/10/2022
came out to repalce the cam and bracket. disassembled the unit as needed. replaced the parts. had to add a washer as well to give the door the height it needed to properly. catch the mullion on the cabinet. unit is runninv as desinged.
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near ,
Frederick R.
Job Details: 06/10/2022
CX complaint is IM leaking and not working. Inspected/tested unit and verified complaint. Found resevoir corroded and cracked and recirc pump locked up. Cannot reschedule at this time. FR ON RETURN ONLY; ordrng 1 W10837384 (pan-water) and 1 W11542867 (resevoir pump)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/10/2022
"cx complaint unit is freezing food in the RC. inspected unit and first thing i did was take internal temps. i found the FC to be 15 degrees, RC was 36 degrees. called TL (SR7733707123) was told to replace both the RC thermistor and the control board. called tradecare (SR7733690689) due to control not being available. tradecare did not show any controls in stock. ordering 1 (WPW10384183), 1 (W11613574). please call cx once parts are in. tradecare submitted the unit in the exhange program.; ordrng 1 WPW10384183 (thermistor) and 1 W11613574 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23323
Austin D.
Job Details: 06/10/2022
came out to repalce the cam and bracket. disassembled the unit as needed. replaced the parts. had to add a washer as well to give the door the height it needed to properly. catch the mullion on the cabinet. unit is runninv as desinged.
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near ,
Frederick R.
Job Details: 06/10/2022
CX complaint is IM leaking and not working. Inspected/tested unit and verified complaint. Found resevoir corroded and cracked and recirc pump locked up. Cannot reschedule at this time. FR ON RETURN ONLY; ordrng 1 W10837384 (pan-water) and 1 W11542867 (resevoir pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Winchester, VA 22601
Ezra M.
Job Details: 06/10/2022
"filter stuck in housing, found old filter misshapen, getting stuck in housing. removed, verified new filter going in and coming out normally."
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Baltimore, MD 21218
Milton J.
Job Details: 06/10/2022
Cx complaint ice maker not working. Inspected and found the bail arm had came out while in the off position. Reinstalled bail arm and tested ice maker with no issues. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, VA 23223
Chris B.
Job Details: 06/10/2022
cx complaint unit will not make ice and ice will end up on floor when not dispencing inspected unit confirmed cx complaint found ice sepertor not closing as desighned replaced im and door tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Winchester, VA 22601
Ezra M.
Job Details: 06/10/2022
"filter stuck in housing, found old filter misshapen, getting stuck in housing. removed, verified new filter going in and coming out normally."
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Baltimore, MD 21218
Milton J.
Job Details: 06/10/2022
Cx complaint ice maker not working. Inspected and found the bail arm had came out while in the off position. Reinstalled bail arm and tested ice maker with no issues. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, VA 23223
Chris B.
Job Details: 06/10/2022
cx complaint unit will not make ice and ice will end up on floor when not dispencing inspected unit confirmed cx complaint found ice sepertor not closing as desighned replaced im and door tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hampstead, MD 21074
Sal R.
Job Details: 06/10/2022
"I was ablel to access and replace the icemaker. I fou d that the icemaker filled , unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21217
Shane M.
Job Details: 06/10/2022
installed parts. unit working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRT148FZDW04
Near Richmond, VA 23222
Chris B.
Job Details: 06/10/2022
cx complaint will not cool inspected unit unit is r600 and compressor is locked ordering compressor and couplers for r600a and suction tube called jp to verify ss list cx staed they do not use email; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 2212848 (tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hampstead, MD 21074
Sal R.
Job Details: 06/10/2022
"I was ablel to access and replace the icemaker. I fou d that the icemaker filled , unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21217
Shane M.
Job Details: 06/10/2022
installed parts. unit working properly.