We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details:
11/21/2022
found loose conection at flow sensor reinstalled sensor harness and told cx to clear soap out unit unit chrcksok no leaks
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of an error f2e2. Inspected the unit and found per poilnter w11436350, the console ribbon was not loose but, there was signs that roaches damaged the control and console and the unit would need both. Service declined. JOb complete; ordrng 1 W11478524 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB06
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/21/2022
repalced door gasket for freezer instructed cx not to open door for about 45minutes
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Brandywine, MD 20613
Robert A.
Job Details:
11/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/21/2022
"replaced control and gas valve/regulator. when i took old valve off, noticed switch on regulator turned off. tested unit, gas valve now opening again but still igniting intermittently. have spark and gas coming in. ignites more consistently with bottom panel off and door open. called techline, sr#7735102772. TL said issue must be in bake burner tube or ignitor alignment if we have spark and gas coming in. tried adjusting ignitor, no change. noticed a little soot under bottom panel. ordering bake burner and ignitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W10764654 (bake burner) and 1 WPW10324262 (bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Dayton, MD 21036
Marc M.
Job Details:
11/21/2022
"cx complaint thick layer of ice building under ice bin. upon arrival unit not demonstrating issue because the cx already thawed all ice. explained to cx that in many cases it can be neccessary that we see the issue during service. ran following tests: test 31-16, test 16-22, test 97- valve opened and sent water as normal (into a cup), ran test 120 and icemaker harvested, but did not return to home position. attempted harvest again and now icemaker will not harvest at all (idles at step 01). cx reports unit only produces aout one tray of ice per day. temps in door icemaker area are higher than optimal however the fc temps show exactly 0.0 degrees. suspected failed icemaker, thermsitor not requesting cooling and unti not resetting to home position. unit will need icemaker."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FTS00
Near Norfolk, VA 23507
Carl A.
Job Details:
11/21/2022
cx cancelled at door as unit is work as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/21/2022
"cx complaint, leaking water. water leaking from behind rc evap cover. found drain tube leaking. cleared drain tube. unit working as designed. job is complete. cx paid 120 service call by card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Barboursville, VA 22923
Eric F.
Job Details:
11/21/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23233
Jerod R.
Job Details:
11/21/2022
replaced ordered door and tested unit is now fully functional
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit making high pitched noise. verified issue. unit displaying fae2. cycled power. come to find ice build on rc evap fan. steamed frost build. come to find defective control not sending proper voltage to rc fan, ordering acu and returning with evap cover.; ordrng 1 W11574770 (control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/21/2022
"cx complaint of unit leaking water as unit filling,checked unit to find no errror codes at this time ,looked at the under side of unit to find that the hose that gose from pump to back of cabinet had been chewed part needed as follows 1/W10899966service call brewak down as follows service call 120.00parts 20.56labor 110.00sub total 265.56tax 1.23grand total 265.56deposit 256.56; ordrng 1 W10899966 (tub to pump hose)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/21/2022
"Cx complaint unit is not working properly inspected unit found not heating ordering mag, diode, and the capacitor ; ordrng 1 W11391712 (Magnetron) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg)"
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Prince Frederick, MD 20678
Shane B.
Job Details:
11/21/2022
after declining to have me work on the other unit cx moved on to dishwasher. he was explaining it doesnt was and he turned unit on. it started washing properly. he said he didnt want me to work on it now that its running. didnt work on this unit etiher.
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Stafford, VA 22554
Robert W.
Job Details:
11/21/2022
Replaced Ui and module programed and ujnit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED9750WW0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/21/2022
"cx complaint no operation, checked unit found open thermal fuse, element shorting to G on this appt. replaced thermal fuse and element, tested, element did not cycle off, tripped fuse, unit heated on air only, indicating failure in controls, cx advised did not want any further repairs, and was purchasing new unit.; ordrng 1 WP3392519 (lr/vs rop1y), used 1 WP3392519 (fuse lr/vs rop1y) from stock"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/21/2022
"installed vent trim and screws per previous, tested all ops ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bel Air, MD 21015
Neil H.
Job Details:
11/21/2022
"REPLACED THE CONTROL AND RF FUSE AND THE UNIT NOT POWERING ON SEEN BURN MARK ON CONTROL ORDERING ALL HIGH VOLTAGE PARTS TO REPLACE AND NEW FILTER BOARD.; ordrng 1 WPW10531156 (filter) and 2 W10138793 (fuse)s and 1 WPW10210878 (housng-lmp) and 1 WPW10693025 (magnetron) and 1 W11493408 ( Transformer, High Voltage) and 1 W11335495 (Capacitor, High Voltage) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Sterling, VA 20164
Carl R.
Job Details:
11/21/2022
"Cx complaint is, SAFETY Range knob melted COVERING FULL REPAIR WITH PAD PLEASE CALL TECHLINE AND SAFETY WITH FINDINGS PLEASE ADD TO CANCELLATION LIST FOR SOONER SERVICE. Found knobs on range not holding properly do to cracks on the knobs. Cx had knobs available from whirlpool installed all 5 knobs, bezels are ok. Unit working properly. Called whirlpool safety."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Roseland, VA 22967
Kyle A.
Job Details:
11/21/2022
Updated heater as per service notice.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
complaint dispenser drawer not opening and unit leaking. checked unit to find dispenser drawer not sitting correctly. causing handle to break off. replaced handle and reseated drawer. unable to replicate leak. inspected bellow checked good. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
cx complaint unit leaking and not completing cycles. checked unit to find dispenser leaking. ordering dispenser for leak. unit completing cycles for me. ordering dispesner to complete repair. found sock blocking holes on bellow another point of leaking. removed sock no leak at location once debri removed. found power cord ground no longer on power cord. ordering cord to complete repair.; ordrng 1 W11524105 (dispenser drawer) and 1 W11316254 (power cord)
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Manheim, PA 17545
Justin L.
Job Details:
11/21/2022
Cx complaint unit not completing cycle. Was able to access unit and found f0e5 off balance f0e3 fover load 9e2 water ring detected. Ran test 51 and found unit not draining of all water. Removed pump and found nail inside. Removed and found pump running better but still weak. Quoted cx for repair and also informed them to shorten hose as its too long. Collected for service only as they want time to decide.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Warrenton, VA 20186
Daniel J.
Job Details:
11/21/2022
as per notes replaced all single point leds with three point and replaced assy control temp in fridge showing 52 and led on control courrently showing 52
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/21/2022
installed new heater . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Urbana, MD 21704
Marc M.
Job Details:
11/21/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waynesboro, PA 17268
Andrew S.
Job Details:
11/21/2022
"Per previous diag I was able to access and repalce the gearcase, splutch and belt. i then testedthe unit and found that it is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Edgewood, MD 21040
Neil H.
Job Details:
11/21/2022
REPLACED THE ACTUATOR AND CLUTCH RECALB UNIT CHECKED GOOD.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, DE 19975
Michael E.
Job Details:
11/21/2022
"Upon trying to replace door panel i found the UI insert is incorrect and seems to be glued into place so i was unable to transfer UI inserts. Part number is correct, just the UI insert is incorrect. Reordering door panel and adding nameplate. Cannot reschedule due to NW part.; ordrng 1 W11461693 (door panel) and 1 WPW10612925 (nameplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Madison, VA 22727
Eric F.
Job Details:
11/21/2022
"Confirmed cx complaint friction sleeves not holding. Found left friction sleeve worn through, right worn but not broken. Replaced with truck stock, flared hinges out slightly to take some pressure of friction sleeves so that they don't break. Replaced old sleeves with truck stock, tested unit, unit working as designed.; ordrng 2 WP8268961 (EF TS Friction Sleeve)s, used 2 WP8268961 (Friction Sleeve) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Aylett, VA 23009
Jonathon C.
Job Details:
11/21/2022
"cx complaint, unit noisy in operation. tested all functions. all sounded and worked as designed. job is complete. cx was comparing unit to his neighbors samsung."
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/21/2022
"cx complaint freezer light not working - sp w11460554f - special project s191aq - pre-id sp w11460554 - checked unit found LED bad in freezer has proper vdc to led but bad led, all other major componets checked good 38 in fridge and 0 in freezer , replaced with pre id LED and tested unit is running as designed . s191aq"
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Bowie, MD 20715
Dustin F.
Job Details:
11/21/2022
"CX complaint: Lid not lining upInspected unit, found lid frame broke, confirmed CX complaintReplaced Lid and tested unit, unit working as intended."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MH1170XSB6
Near Prince Frederick, MD 20678
Shane B.
Job Details:
11/21/2022
cx decided it would be cheaper to replace the unit than fix it and declined to have me work on the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/21/2022
Replaced auger coupler ujnit tested and is working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near York, PA 17403
Sal R.
Job Details:
11/21/2022
CX complaint was that the unti was not making ice. I found that the IM motor head failed. I replaced the icemaker and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Vienna, VA 22182
Jason A.
Job Details:
11/21/2022
CX complaint DW not cleaning. Noisy. Replaced sump motor & ran test wash. Good wash pressure. NO LEAKS > JJ
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Glen Burnie, MD 21061
Alexander D.
Job Details:
11/21/2022
cx complaint rc not cooling properly and frosting in fz. inspected unit and verified complaint. evap overfrosted. found control has 2 stickers on the side meaning it should be replaced. heater is heating and defrost thermistor is reading 28.7kohms while encased in frost. cleared frost with steamer. ordering control. call cx to schedule return visit once we have eta on part; ordrng 1 W11546690 (control box)
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FTS00
Near Norfolk, VA 23507
Carl A.
Job Details:
11/21/2022
cx cancelled at door as unit is work as designed
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Providence Forge, VA 23140
Chris B.
Job Details:
11/21/2022
replaced tub tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not making ice, checked unit, unit displaying e5 motor lost home position. cycled power, tested, icemaker is making ice but motor is very loud. ordering icemker and returning with fill tube heater. advised cx parts on special order and they will be contacted for return visit.; ordrng 1 W11579560 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Stafford, VA 22554
Robert W.
Job Details:
11/21/2022
CX Complaint is the unit wont drain and lid wont lock. Inspected unit and found unit not working pulled unit out and found the lower harness is damgaged to the drain pump splice wire got unit to drain but lid wont lock. Ordering Lower harness and lid lock.; ordrng 1 W11643701 (Lower harness)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gaithersburg, MD 20882
Andrew H.
Job Details:
11/21/2022
Customers complaint is a unit is off balance. I replaced the gear case and wash plate. I calibrated unit and ran all the test cycle. I leveled unit and unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/21/2022
replaced cabinet absorbers and suspension rids reinstalled tested spin and agitate sounds normal ***look look cabinet needs to be picked up
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Brandywine, MD 20613
Robert A.
Job Details:
11/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Stephenson, VA 22656
Danny R.
Job Details:
11/21/2022
unit will need gear case and pully they are making noise and not washing well ordering part told cx if called bacl same issues they will be charged 120
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
11/21/2022
"upon arrival, checked unit, unit displaying f7e7 motor unable to reach target rpm, f0e9 off balance. unit is properly installed. ran auto test cycle, unit is shaking excessively. checked gearcase. come to find small amount of oil leaking from bearing onto clutch. advised cx its best if we replace all parts at once, cx agreed. ordering gearcase, belt, washplate, motor, and clutch to complete repair. returning with suspension rods.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL RANGE
Model XFG361LVD
Near Stephens City, VA 22655
Danny R.
Job Details:
11/21/2022
"unitheated right but is on a cirut with the cioffee maker . fridg . micro wave . lamps , and other kitchen appliances . the heating issues are intermtion cx will fix power issues ."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOS11EM4EB02
Near Charles City, VA 23030
Chris B.
Job Details:
11/21/2022
cx comp unit will not track time on timer insp unit could not duplicate cx comp did find door gasket not seated seated door gasket tested unit several time s unit working as esighned w10807577 control W10803991 UI
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rochelle, VA 22738
Eric F.
Job Details:
11/21/2022
Confirmed cx complaint unit intermittently restarting. Start device and capacitor or compressor failing. Ordering start device and capacitor.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10448874 (start-dev)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Glen Burnie, MD 21061
Eric W.
Job Details:
11/21/2022
cx complant of sparking in lunit and no toe kick the toe kick was not there yet looked into sparking found the power wire to garbage disposal is niext to diswasher and the door hindge is hitting it causing it to spark told cx she will need electrican to fix wire and call when toe kick is in; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Dumfries, VA 22026
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Washer is Teeter Tottering. Level the unit. Ran drain and spin on the unit. No more Teeter Tottering. Unit is working as Designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
CX Complaint is the unit isnt heating. Inspected unti and found unit is getting good power control and fans are working properly transformer is getting good power. Mag not operating. Replaced mag and diode tested unit and unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Stafford, VA 22554
Robert W.
Job Details:
11/21/2022
Replaced splutch and harness unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near York, PA 17403
Sal R.
Job Details:
11/21/2022
CX complai t was that the unit is not producing ice. I foun d that the unti has low ice production. I found that the fill tube was frozen over. I was able to steam out the ice and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Stephenson, VA 22656
Danny R.
Job Details:
11/21/2022
same noise as from before called tech line made report about fan noise and knocking noise . this is the unit that makes normal noise per wp made report the filter dryer was placed .sr7734947209 told cx if called back there will be a 120 charge to come out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Millersville, MD 21108
Alexander D.
Job Details:
11/21/2022
"cx complaint unit still making big bricks of ice. inspected unit and verified complaint. ice is too big in mold, icemaker is filling with too much water. cycled icemaker and it harvested but when it filled water came shooting in a lot faster than normal. didnt seem icemaker was calling for water too long. issue must be valve or too high of water pressure. ordering valve and water pressure tester to make sure pressure is between 30-120PSI. also ordering icemaker in case this one gets damaged harvesting big bricks of ice. call cx to scheudle return visit once we have eta on parts; ordrng 1 W11546685 (valve) and 1 W11546935 (icemaker) and 1 WATERPRESSURETESTER (WATER PRESSURE TESTER) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Prince Frederick, MD 20678
Shane B.
Job Details:
11/21/2022
after declining to have me work on the other unit cx moved on to dishwasher. he was explaining it doesnt was and he turned unit on. it started washing properly. he said he didnt want me to work on it now that its running. didnt work on this unit etiher.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Great Falls, VA 22066
Jason A.
Job Details:
11/21/2022
"CX complaint B.I. FRIDGE noise at top hinge. when doors are opened. Replaced parts L & R hinges from van stop per TSP: W11170909B Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 1 LOOK (LOOK) and 1 WPW10121046 (extension LEFT, JJ/VS) and 1 WP2307857 (extension RIGHT, JJ/VS) and 4 W11632139 (LEDs, JJ/VS)s and 2 WPW10485980 (hinge-door pin L & R, JJ/VS)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gaithersburg, MD 20882
Marc M.
Job Details:
11/21/2022
cx complaint unit not cooling. inspected unit and upon arrival found room temp in both fc and rc. cx oulled unit out and power was cycled. upon powering unit on for that the compressor start widning will buzz loudly and not begin run. unit has failed compressor and will require SS repair. also while behind unit found water line from filter housing to be substantially damaged. at risk of water leak am ordering new water tubing to correct damage. pics taken. SS tech only on return 3 count; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11504415 (lokring) and 1 W11506621 (lokring) and 5 W11506635 (process stub)s and 1 W11109499 (drier) and 1 W11504445 (lokring) and 1 W11504447 (lokring) and 1 W11598434 (evap) and 1 W11506620 (lokring) and 1 W11504450 (lokring) and 1 W11482381 (water tube 1) and 1 WPW10499015 (water tube 2) and 1 W11484604 (water tube 3)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/21/2022
cx complaint unit take several cycles to get dry clothes. ran unit and found unit heats. checked air flow and found the paper did not fall off the rack. went outside to find the vent was clogged. was able to clean out vent and retest. units air flow was 100% better. charged cx $120 service call and $45 in labor for cleaning the vent. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parkville, MD 21234
Keith H.
Job Details:
11/21/2022
replaced controls . evap is ok today unit should be good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Lancaster, PA 17603
Justin L.
Job Details:
11/21/2022
Cx complaint light out in rc. Was able to access unit and found that the rc light had failed. Ordering switch and setting return for Mon 11/28/22; ordrng 1 W11384469 (door switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dumfries, VA 22026
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Detergent Lid will not close. Checked the Detergent Lid. Lid will not stay closed. Installed the Dispenser. Tested the unit. No leaks. Unit is working as Designed. ( Advised to put all pods at the bottom of the Dishwasher Tub.)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
complaint dispenser drawer not opening and unit leaking. checked unit to find dispenser drawer not sitting correctly. causing handle to break off. replaced handle and reseated drawer. unable to replicate leak. inspected bellow checked good. tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/21/2022
Cx stated unit not working at all inspected tested and Verified cx complaint found console defective due to defective control replaced both from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/21/2022
"upon arrival ff temp at 37, fc 2, avg temps in diagnostics 35 and -4, evacuated system, purged with nitrogen, pressurized to 140 psi, presure did not drop, pulled vacuum for 20 min.charged, ran test 40 step 04 15 psi L , step 05 15 psi L, condensor fan not running in test 40, pressures spot on in normal operation while fc cooling 0 L, 110, cx complaining about refrigerant noise from liquid hitting evaporator, advised this was normal, per cx it did not sound like that until after repairs, called techline spoke with rit sr7734987447, confirmed unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Potomac, MD 20854
Julian H.
Job Details:
11/21/2022
CX cokmplaint about unit being loud & squealing a lot causing cycles not to finish sometimes inspected unit on test mode F0E5 unbalance error then put unit on auto test & found squealing from suspension pushed them & not moving back up quickly issue with suspension CX DONT WANT TO MOVE FWD YET PAID SVC CALL ONLY; ordrng 1 W11130356 (suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2022
cx complaint sinse last repair unit still makes noise. entered into diag and found 0 error codes. ran auto test and found unit has belt noise when agitating and in a spin cycle. I was able to replace drive belt and test unit. no belt noise heard. I called TL (SR7735094126) due to the cx was still not happy with unit. unit is loud when in use. all sounds are normal for this unit. i did find the unit was a little off level and some hoses were hitting back of unit. i did fix those issues. unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dover, DE 19901
Andrew W.
Job Details:
11/21/2022
Cx complaint is unit says the load and go detergent level is at 50% and was not going down. inspected and verified complaint. cx had the detergent concentration level set to a higher level and the unit was not dispensing as much detergent as a result. lowered the concentration level per the cx and advised on filling and cleaning. checked for errors and none were present. also removed change that was in the washplate. tested unit and unit is working as designed. job complete
We serviced a
KITCHENAID COOKTOP
Model KICU569XSS00
Near Sparks Glencoe, MD 21152
Brian R.
Job Details:
11/21/2022
cx complaint is she was using unit one day and herd a pop then unit stopped working and then started flashing numbers and letters. cx said she has a warrenty but didnt think she had to call them. per service pointer an\'ll parts need to be replaced at the same time as well as i pointer part thats ordered as well. will order up whats needed and cx will call ticket in for coverage as well as call office back she said..; ordrng 1 WPW10396615 (Display Board) and 1 W10607550 (Pointeer Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Stafford, VA 22554
Robert W.
Job Details:
11/21/2022
Replaced splutch and harness unit tested and is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Manassas, VA 20112
Demonte S.
Job Details:
11/21/2022
Installed the Water Filter Head. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Catonsville, MD 21228
Robert L.
Job Details:
11/21/2022
"installed console per previous, tested all ops ok collected $110 labor visa"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/21/2022
called tech line advised screen goes black for updates called connect team advised unit is up to date and shouldnt be getting a new update yet ordering console control and ui harness; ordrng 1 W11297728 (console) and 1 W11325603 (control1) and 1 W11261167 (control) and 1 W11356991 (harness control)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Harrisburg, PA 17113
Drew B.
Job Details:
11/21/2022
replaed both parts unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Lancaster, PA 17603
Justin L.
Job Details:
11/21/2022
Cx complaint light out in rc. Was able to access unit and found that the rc light had failed. Ordering switch and setting return for Mon 11/28/22; ordrng 1 W11384469 (door switch)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/21/2022
"scheduled 11/28 with office . cx requests after 12pm .. Valve came defective , reordering valve ..; ordrng 1 W11434044 (valve)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Walkersville, MD 21793
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit not spining.. inspected unit i ran diagnostic test mode and found an error code f8e1 long fill, the cold valve is bad, unit not filling with water.. then the unit get stuck on rinse cycle; ordrng 1 W11038689 (valve)"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS05
Near Keswick, VA 22947
Eric F.
Job Details:
11/21/2022
"Tested unit according to techline instructions. Techline determined unit not getting continuity through switches to noise filter/microwave appliance manager. Reinstalled harness after techline testing, went to demonstrate failure to Cx and explain techline findings and found unit working again. Disconnecting and reconnecting harness for testing restored lost continuity, unit no working as designed. Instructed cx to call back if any further issues."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS05
Near Keswick, VA 22947
Eric F.
Job Details:
11/21/2022
"Tested unit according to techline instructions. Techline determined unit not getting continuity through switches to noise filter/microwave appliance manager. Reinstalled harness after techline testing, went to demonstrate failure to Cx and explain techline findings and found unit working again. Disconnecting and reconnecting harness for testing restored lost continuity, unit no working as designed. Instructed cx to call back if any further issues."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Bristow, VA 20136
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Washer isn't Dispensing Detergent. Ran Service Diagnostics on the unit. No Error Codes. Checked the Load & Go settings. Load & Go is Disabled. Turned Load & Go On. Started a normal Wash Cycle. Soap is Dispensing. Showed the cx. This is a Use & Care Call. Advised that the cx only get one of these type of calls. Referred the cx to read the Use & Care or call whirlpool to ask if they can send a manual by email.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Providence Forge, VA 23140
Chris B.
Job Details:
11/21/2022
replaced tub tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Chester, MD 21619
Alexander W.
Job Details:
11/21/2022
Cx stated unit is leaking inspected tested but cannot verify cx complaint ran unit three times and no leak found went over use and care with cx unit is working as designed job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/21/2022
dishwasher tub seal came off replaced with new made sure racks wasnt catching new tub seal diag checked for leaks none present
We serviced a
WHIRLPOOL DRYER
Model WED9750WW0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/21/2022
"cx complaint no operation, checked unit found open thermal fuse, element shorting to G on this appt. replaced thermal fuse and element, tested, element did not cycle off, tripped fuse, unit heated on air only, indicating failure in controls, cx advised did not want any further repairs, and was purchasing new unit.; ordrng 1 WP3392519 (lr/vs rop1y), used 1 WP3392519 (fuse lr/vs rop1y) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mount Wolf, PA 17347
Sal R.
Job Details:
11/21/2022
CX complaint is that the unti was not completing a wash cycle. I found that CX was using the unit with out the hot water supply on. I also foun d that that CX does not have a stand pipe for the drain hose. He attatches a 20-25 ft rubber hose and runs the hose out the basement door and up a flight of stairs to the back yard. I advided CX to have a stand pipe installed. I ran a test cycle and unit is opperating as designed. CX instructed visit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/21/2022
installed new heater . Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/21/2022
"cx complaint, poofing during operation. tested unit, unable to replicate. adjusted burners, instructed cx to get a video the next time it happens. job is complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/21/2022
"upon arrival no answer at door waitied for cx. cx complaint unit not washing. checked unit, unit displaying f4e3. ran auto test cycle. water is not pumping as it should, checked motor, motor is measuring out of range, ordering new sump&pump to complete repair.; ordrng 1 W10888591 (pump and motor)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Washington, DC 20004
Shawn D.
Job Details:
11/21/2022
cx complaint had a leak unit stopped working but is working today wants unit inspected and make sure its safe to use. inspected unit and is working good today heating good fan works. cx had vent fixed so more leaks. i did notice rear cabinet is popping out so removed screws and popped back in reinstalled screws and unit is safe to use. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Dayton, MD 21036
Marc M.
Job Details:
11/21/2022
"cx complaint thick layer of ice building under ice bin. upon arrival unit not demonstrating issue because the cx already thawed all ice. explained to cx that in many cases it can be neccessary that we see the issue during service. ran following tests: test 31-16, test 16-22, test 97- valve opened and sent water as normal (into a cup), ran test 120 and icemaker harvested, but did not return to home position. attempted harvest again and now icemaker will not harvest at all (idles at step 01). cx reports unit only produces aout one tray of ice per day. temps in door icemaker area are higher than optimal however the fc temps show exactly 0.0 degrees. suspected failed icemaker, thermsitor not requesting cooling and unti not resetting to home position. unit will need icemaker."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Falls Church, VA 22046
David J.
Job Details:
11/21/2022
CX complaint glass is not aligned on door of microwave after previous text visit. Found that unit needed a new piece of glass. Arrive to unit and inspected and found were glasses misaligned. Went to remove new panel that I brought out to replace and found that stainless is bent on the corner and needs to be re-ordered For return visit. Unit is still working but needs to be replaced. Will arrive when part comes in. ; ordrng 1 W11602618 (Outter glass door)
We serviced a
AMANA REFRIGERATOR
Model BBI20TPE
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/21/2022
"Cx complaint water leaks from icemaker.Inspected unit, confirmed corroded mold and leak from icemaker. Replaced and tested icemaker using pre id part. Collected"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near York, PA 17403
Sal R.
Job Details:
11/21/2022
CX complaint was that the unti was not making ice. I found that the IM motor head failed. I replaced the icemaker and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MH1170XSB6
Near Prince Frederick, MD 20678
Shane B.
Job Details:
11/21/2022
cx decided it would be cheaper to replace the unit than fix it and declined to have me work on the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/21/2022
"cx complaint unit not cooling, checked unit found ducts clogged with ice, air entering unit found cabinet seperated at bottom RH corner of ff, rivets popped from cabinet, called techline spoke with Leon sr7735094255 unit sent for review, non repairable. sealed with silicone for time being.; ordrng 1 482338 (adhesive LR/VS), used 1 482338 (adhesive LR/VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Damascus, MD 20872
Marc M.
Job Details:
11/21/2022
cx complaint torn door gasket. inspected unit and found abrasive section of gasket ripped at the bottom right side of the door. unti will need new door gasket as well as high temp adhesive to apply gasket and 24 hours to cure.; ordrng 1 WPY055980 (adhesive (high temp))
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Edgewater, MD 21037
Emmanuel R.
Job Details:
11/21/2022
Cs unit doesnt want to start a cycle and it shows 'close lid' message on display. Confirmed complaint. Upon inspection i found the lid latch has failed and it wont lock the lid. Its getting voltage but it doesnt respond. Replaced lid latch and tested unit. Unit is now working properly. Found error code F2E1 HMI stuck button but i tested HMI and everything is working ok. May have been a false code.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE48FXSP6
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/21/2022
Cx complained the unit leaked. Inspected the unit and found it leaking directly under the motor. Unit needs new sump assy; ordrng 1 WPW10455261 (motor)