We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/22/2022
"cx complaint door not closing, checked unit, tried bending hinges to porper position, no luck. ordering hinges to complete repair.; ordrng 2 W11551301 (hinge)s and 2 W11568982 (inner hinge)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/22/2022
"installed compressor and dryer, leak checked unit with nitrogen and vacuum. no leaks. filled, verified proper amp draw and pressure, unit cooling."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/22/2022
"CX complaint washer not starting. Ran test mode, no errors. Attempted tpo start a test cycle, but didn't start. Attempted to start a calibration cycle, it didn't start. Removed console, drain pump from control 21ohm (ok), shifter motor 2.3 Kohm (ok)/. Power supply ok. Ordering control board W11556725 and encoder W11481116.; ordrng 1 W11556725 (control board) and 1 W11481116 (encoder)"
We serviced a
WHIRLPOOL DRYER
Model WED5540STO
Near Henrico, VA 23231
Joseph D.
Job Details:
11/22/2022
"cx complaint no heat confirmed complaint, founc open heating element, replaced heating elemen. dryer working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/22/2022
"installed compressor and dryer, leak checked unit with nitrogen and vacuum. no leaks. filled, verified proper amp draw and pressure, unit cooling."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Sterling, VA 20164
Richard B.
Job Details:
11/22/2022
"CX complant. Light on microwave not working. Prior diagnosis found unit needs control board. Installed control and tested unit, Lights working as designed. Microwave heating . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Winchester, VA 22602
Daniel J.
Job Details:
11/22/2022
unit dispensed water after paddel has been released also happened at night while not in use replaced ui sheild and paddle tested water stopped when paddle released
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Crozier, VA 23039
Jerod R.
Job Details:
11/22/2022
"tested unit found unit has bad condenser fan motor , which is not cooling coil to help with heat dispurtion ordered new fan motor, unit still with in 3 yr warranty; ordrng 2 W11387394 (fan)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cheltenham, MD 20623
Robert A.
Job Details:
11/22/2022
Cx said someone came out yesterday for the repair.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodbridge, VA 22193
Demonte S.
Job Details:
11/22/2022
There is no room. This will need two technicians to install the Control Board. Please see Sd Pictures. Talked with office about this issue. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near East Riverdale, MD 20737
Shawn D.
Job Details:
11/22/2022
"cleared ice was starting to get heavy on evap, replaced harness plugged unit back in and started to cool down. unit is good"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ00
Near Timonium, MD 21093
Keith H.
Job Details:
11/22/2022
cx complaint is ice not dispensing inspected unit and found the wires below freezer door damaged/cut .. cx doesnt want to continue service
We serviced a
JENN-AIR OVEN
Model JIS1450DS1
Near Annandale, VA 22003
Christian C.
Job Details:
11/22/2022
Installed bake element and console. Tested unit in bake 350. Bake element heating up. Unit is working as designed.
We serviced a
JENNAIR RANGE
Model JGRP430WP01
Near Falls Church, VA 22041
Lloyd B.
Job Details:
11/22/2022
Cx complained of oven temp problems. Installed new control and sensor and tested and it heated to 350 degrees. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
"replaced gearcase and rotor. ran calibration and autotest, not shifting to agitate now. found slider getting stuck. replaced slider and its agitating now but making loud thumping noise now. tried everything i could to get noise to stop but nothing is fixing it. sounds like its coming from agitator itself, doesnt make noise without agitator on. only other thing it could be would be defective gearcase and there is a little play in the new one. ordering agitator, gearcase, slider and clutch. call cx to schedule 2ct return visit once we have eta on parts; ordrng 1 W11550891 (agitator) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Havre de Grace, MD 21078
Neil H.
Job Details:
11/22/2022
CX COMPLAINT THE LF ELEMENT NOT WORKING FOUND THE OUTTER ELEMENT WORKS BUT INNER PART NOT NEW ELEMENT AND SWITCH NEEDED; ordrng 1 W11517959 (Whirlpool Range Surface Element) and 1 W11171119 (elmnt-surf) and 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (Whirlpool Range Surface Burner Infinite Switch)
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT TUMBLING FOUND MOTOR FAULTY NEW MOTOR AND BLOWER NEEDED; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21211
Keith H.
Job Details:
11/22/2022
installed new door unbale to get signature becuase cx was in a meeting
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Gambrills, MD 21054
Israel R.
Job Details:
11/22/2022
Customer compliant unit is leaking. I tested the unit and i could not see the the unit leaking as the custoemr described. But i can see wet under the load and go bin. ANd water marks coming down the dispen ser and gasket but the gaket is full of dog or cat hair. I clear the cood and gasket and i could not ge the unit to leak. The display is not displaying correctly. The unit is displayhing 7:29 for quick cycle. And the numbers are all mess up can even read the time. ORdering dispenser and UI. GAsket is sealing is just a lot of haid in it.; ordrng 1 W11524105 (Dispenser) and 1 W11324037 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Cleona, PA 17042
Justin L.
Job Details:
11/22/2022
"cx complains unit was making a buzzing noise. Was able to access unit to find the unit unplugged, once unit was plugged in it immediatly went into a drain cycle. Was able to cancel drain cycle and access code f0e5 unbalanace error. Calibrated unit as well as did diagnostic component test to verify. Unit works as designed. no further work needed"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Cx stated unit takes forever to pre-heat inspected tested and verified cx complaint found bale element defective ordering new bake element and resched for 12/1 ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23238
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin container tested unit now functions normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near East Riverdale, MD 20737
Shawn D.
Job Details:
11/22/2022
"cleared ice was starting to get heavy on evap, replaced harness plugged unit back in and started to cool down. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the fan motor evap with harness tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Brentwood, MD 20722
Shawn D.
Job Details:
11/22/2022
arrived cx thought unit ws in warrenty so infomred on the pricing and cant go through with the dianoses today will call back when ready
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Upperco, MD 21155
Marc M.
Job Details:
11/22/2022
mouse dropping literally all over the uni with mutliple chewed wires. took pics to document and informed cx that she will need to provided proof of treatment of the area by an exterminator before proceeding with repair.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Goochland, VA 23063
Jerod R.
Job Details:
11/22/2022
"tested unit found unit had black grease seeping from tub seal ordered gearcase, possible it is broken down rubber from seal; ordrng 1 W11454734 (gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Alexandria, VA 22301
Eric W.
Job Details:
11/22/2022
cx complant of unit not cooling in both sides inspected unit found freezer at 23 and fridge 42 looked for dye in freezer and compressor area and no dye with light and glasses hookedup gages found low side at 18 in vac and high side at 90 psi refilled unit to make sure the compressor is working pressurew went up also found large frost ball of ice on cap and suction line in freezer melted ice told cx there might be a leak in cabnet and gave cx ss labor pricing she then called wp to see if she can get a consession for labor then sent it up for revie and will get back with them in a few days if we go back we will need to to a nitrogen test on lines in the cabnet to try and find the leak
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/22/2022
"unit not operating. found lower wire harness failed at drain pump. ordering lower harness, will use drain pump on return if needed.; ordrng 1 W11643701 (lower wire harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Red Lion, PA 17356
Sal R.
Job Details:
11/22/2022
CX compliant was thatb the unit is not heating correctly. I was able to test sensor probe at tghe control and found it to be a200 OHMS's . I inspected the broil and bake elements and found good continuity. I set the bake to 350 and took temp readings with a thermacoupling. I found the unti to reach temps in less then 10 min. I did calibrated the unti up 20 degrees based on my temp readings. Unit test good.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Finksburg, MD 21048
Marc M.
Job Details:
11/22/2022
"parts not needed. found cold valave and hot valve teed together, opposing pressure and hot valve on washer connected to steam valve on dryer with no water supply at all, just a dry line. was able to correct install carefully with floor mats and testing to be certain of no leaks. pics taken. unit checks good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cartersville, VA 23027
Jerod R.
Job Details:
11/22/2022
tested unit found unit had bad water valve cold water barely coming in replaced valve and tested unit is now fully functional; used 1 W11210463 (valve) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/22/2022
"Cx complained of no ice. Cx also says they have a 3yr warranty but it wasnt dispatched over as such. They said they went to Lowes and lowes should have paid us. I explained that Lowes should have called the contract company for them to call us and they need to get it sorted out, not VIA and Lowes"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/22/2022
"cx complaint door not closing, checked unit, tried bending hinges to porper position, no luck. ordering hinges to complete repair.; ordrng 2 W11551301 (hinge)s and 2 W11568982 (inner hinge)s"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Selbyville, DE 19975
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool both sections. Tested and verified complaint. FC evap had frost accross the top and ball of ice on capilary. Documented both evaps in pics. Both evaps only frost pattern on top coil...RC evap a little better with frost making it to 3rd bend. Called TF and went over findings and evap pics. Ordering compressor, RC evap, coupler and dye drier and 3 count per TF. Cannot reschedule due to SS tech needed; ordrng 1 W11492867 (RC evap) and 1 W10832994 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hyattsville, MD 20785
Shawn D.
Job Details:
11/22/2022
cx compalint unit makes a noise when you start and when makes a noise when you turn it off. inspected unit then ran it and conifmred noise found blower wheel stripped on motor. ordering motor nd blower wheel for return both parts are instock so rescheduled for 12/1/22; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near North East, MD 21901
Alexander W.
Job Details:
11/22/2022
Cx stated front right burner not working inspected tested and verified cx complaint found harness loose on switch corrected issue and tested unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Woodstock, VA 22664
Danny R.
Job Details:
11/22/2022
unit will need sealed sytem its not cooling; ordrng 1 W11547313 (compressor) and 1 W11504431 (fitting) and 1 W11506621 (fittinfg) and 1 W11506635 (coupler) and 1 W11504445 (fitting) and 1 W11504447 (fitting)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Church Hill, MD 21623
Alexander W.
Job Details:
11/22/2022
Cx stated back panel defective inspected tested and verified cx complaint found replaced back panel from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Called WPTL talked to Steve (SR#:7734569336) instructed cx to put temp probes in glass of water to watch product temp not air temp. Also cx showed me a video of noise shes been having issues with cannot verify ordering evap fan motor and condenser fan motor just in case ; ordrng 1 W11578915 (Condenser fan motor) and 1 W11559968 (Evap fan)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rockville, MD 20850
Julian H.
Job Details:
11/22/2022
replaced parts MUST WAIT 24 HRS TO COOL DOWN COMPLETELY
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Cleona, PA 17042
Justin L.
Job Details:
11/22/2022
"cx complains unit was making a buzzing noise. Was able to access unit to find the unit unplugged, once unit was plugged in it immediatly went into a drain cycle. Was able to cancel drain cycle and access code f0e5 unbalanace error. Calibrated unit as well as did diagnostic component test to verify. Unit works as designed. no further work needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Stafford, VA 22556
Robert W.
Job Details:
11/22/2022
Replaced COntrol and RC fan motor unit is working properly.
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Rockville, MD 20854
Roberto I.
Job Details:
11/22/2022
"Cx complaint oven not turning on, gasket on upper oven out of place.Confirmed gasket out of place on ghe bottom, found 3 clips out from the holes. Properly re-installed gasket. Confirmed no display. No dc voltage sent to the console. Powwer supply ok but no neutral to both J8 on the appliance managers. connected temporarily the neutral to the ground, the oven turned on. Cx needs an electrician to solve the neutral issue."
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVWH2
Near La Plata, MD 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit now fills and drains but the motor is not running. The unit needs a new sump motor. In order to replace the sump motor the unit will need to be pulled out but the tile is about an inch high. The leveling legs will need to be cut to remove the unit. I'm ordering the parts for the return visit.; ordrng 1 WPW10780877 (pump and motor 233.44) and 1 8193716 (leveling legs 46.88)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, VA 23224
Joseph D.
Job Details:
11/22/2022
unit with failed splutch and belt assembly must replace to enable proper spinstore.02335@rentacenter.com; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Silver Spring, MD 20906
Dustin F.
Job Details:
11/22/2022
"CX complaint: Long Dry timesInspected unit, used Ty card to test airflow. Before i touched the unit when it ran, it got hot but would blow air out of the top of the lint trap on the top of the unit. i disconnected vent and tried again, when i did that the unit sucked air in like its supposed to. CX stated she got rid of her old unit cause it started to have long dry times. I advised CX to get her Vents looked at, theres an abstruction in the vent causing the dryer to NOT be able to pull moisture out of the clothes."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS
Near Centreville, VA 20120
Demonte S.
Job Details:
11/22/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator Right Door is clicking really bad after last technician adjusted the door. Check the lower hinge to the refrigerator on the right side. Found that door grommet is cracked inside the door so every time you open the door is making a clicking / crunching sound. Any questions please check Sd Pictures. Ordering the Right Hinge and Door Coupler. ( Cx also has to much weight on the right door. ); ordrng 1 W11240748 (HINGE-DOOR) and 1 WPW10505294 (Whirlpool Coupler, Door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Haymarket, VA 20169
Carl R.
Job Details:
11/22/2022
"Cx complaint is F9E1 - Error Code - Dishwasher, from previous technician recommendations, unit will need pump motor, vent wax motor, and drain pump. Found codes, f7e1, Fae2,and f9e1. Cleared codes and f7e1single speed returned. Pulled unit from underneath counter top and removed lower rack and spray arm. Removed screws and connectors to original sump. Installed motor and pump ran a test, and unit ran properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hampton, VA 23666
Lucas R.
Job Details:
11/22/2022
"cx complaint unit not cooling, checked unit found evap covered in ice, defrost thermistor reading open in diagnostics, ohmed thermistors from control, p8 pk/pk / P5 tan/tan 7.25k ohm - P5 gy/gy 3.7k ohms, 35k ohms at thermistor, activated heater, did not energize, found br wire unseated from heater, reseated wire activated heater, heater checked good last appt.hawed evap called techline spoke wiith drew sr7735114794, advised defrost logic was in u.i, 11 at tribles ordering u.i,; ordrng 1 W11518204 (user interface)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue. disassembled the unit as needed. replaced all parts and testeed operation. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Broadlands, VA 20148
Ken M.
Job Details:
11/22/2022
Customer complaint is that the door ajar light is not turning off. Unit tested and issue confirmed. Found the upper left door switch disconnected from the cabinet harness. Connector plugged in and unit retested. Unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW1
Near Alexandria, VA 22314
Eric W.
Job Details:
11/22/2022
cx complant of unit not working qwent to install control and found the wire harness broken and not in stock and cx is not willing to fix unit now and will need refun d for pressure switch and control
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS06
Near West Springfield, VA 22152
Christian C.
Job Details:
11/22/2022
Cx complaint unit fan turns on by itself after 10 minutes. Inspected fan board and control. Reseated connections to fan board and control. No thermal events found. Waited the 10 minutes for the fan and it has not came back on automatically. Still works when pressing buttons. Called safety. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model W ETLV27HW2
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/22/2022
Cx complained of a noise. Installed new splutch and tested and there is no longer a noise. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Greenbelt, MD 20770
Shawn D.
Job Details:
11/22/2022
"cx complaint oven is working cooktop does not. inspeted unit confirmed oven works none or the burners work on the cooktop. removed top all elements test good. pulled unit out and checked outlet and is good. checked terminal block and it shorted. grabbed terminal block and connector from v/s installed and tested and now all burners work. unit is good; ordrng 1 WPW10245259 (terminal block SD V/S) and 1 WPW10281322 (connector SD V/S), used 1 WPW10245259 (terminal block SD V/S), and 1 WPW10281322 (connector SD V/S) from stock"
We serviced a
JENN-AIR OVEN
Model JJW2730WS02
Near Davidsonville, MD 21035
Alexander D.
Job Details:
11/22/2022
"replaced control panel.tested unit, unit powered up good and all elements are heating. cx mentioned before control panel went out, lower oven would never heat past 325. set lower oven to 350 and it finished preheating. unit is now working properly"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Shippensburg, PA 17257
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is shutting off occassionally when opening the door during a bake cycle. Upon arrival I found no error codes. I entered diag and tested the fans and door switch. I am ordering the console. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11428583 (Console)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Stone Ridge, VA 20105
Demonte S.
Job Details:
11/22/2022
Installed all parts. Tested the unit. No leaks found. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Baltimore, MD 21207
Keith H.
Job Details:
11/22/2022
cx says whpl told them they didnt need a reciept becuase unit is under warranty i dont see any info that supports that... cx will dispute; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
cx under impression unit has warrenty advised that unit has no warrenty and service of 120 not including parts or labor . cx refused service stating unit should be coverd advised cx it expaired 4/4/22 and cx refused service at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/22/2022
placed logger; schdld next appmnt for 11/29 TUE !
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Lancaster, PA 17601
Justin L.
Job Details:
11/22/2022
Cx complaint not dispensing ice or water. Was able to access unit and found frozen reservoir. Was able to clear and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/22/2022
"Cx complained the unit did not make ice. Inspected the unit and found that when the IMA cycled there was no water entering, only a hum. Verified water getting to the unit and past the valve but not past the fill tube. There was ice in the fill tube. Removed ice and tested and it now filled with water. Job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodbridge, VA 22193
Demonte S.
Job Details:
11/22/2022
There is no room. This will need two technicians to install the Control Board. Please see Sd Pictures. Talked with office about this issue. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/22/2022
"CX complaint washer not starting. Ran test mode, no errors. Attempted tpo start a test cycle, but didn't start. Attempted to start a calibration cycle, it didn't start. Removed console, drain pump from control 21ohm (ok), shifter motor 2.3 Kohm (ok)/. Power supply ok. Ordering control board W11556725 and encoder W11481116.; ordrng 1 W11556725 (control board) and 1 W11481116 (encoder)"
We serviced a
KITCHENAID OVEN
Model KSIB900ESS1
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
replaced bake element. tested unit. unit finished preheating to 400. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Customer complaint is that the unit is not cooling properly. Found a heavy frost pattern on the evaporator. Customer has been defrosting the unit periodically on their own. Thermistor encased in ice tested at 36K (-14F) and slowly dropping. Defrost circuit tested in diagnostics. Element is only pulling 1.5A, expected closer to 4A. Ordering element. Evaporator steamed to assist defrost cycle and thermistor replaced.; ordrng 1 W11546610 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/22/2022
"CX complaint fresh vegetables are freezing and other items in refrigerator compartment or creating ice. Check temperatures and found 4° in FC and 28° in RC inspected control and found customer had it on a colder setting than recommended. Also found that bags of fresh greens that were full of moisture were in direct line with vent on back wall of RC, which was her complaint of them freezing. refrigerator is very packed as well as freezer and everything is pressed up against back walls. Explain to customer how this unit works and showed how to set temps for both sections. Fan motor is working and proper ice pattern is on evap Unit is working as designed job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hampton, VA 23669
Lucas R.
Job Details:
11/22/2022
"replaced compressor and drier, pressurized nitrogen to 140 psi, vacuumed 20 min, charged, verrified low pressure at -5 ' hg, unit working as designed.; ordrng 1 876765 (mtg kit LR/VS), used 1 876765 (kit LR/VS) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near New Castle, DE 19720
Andrew W.
Job Details:
11/22/2022
"Cx complaint is unit sometimes does not work. inspected and verified complaint. cx had a power outage and the unit lost communication with the ACU throwing an F6E8 error code. power cycled unit and tested 2 times and unit was completing all functions properly. unit is working as designed, job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/22/2022
"cx complaint never made ice from previous repair, found T56 e5, T57 passed 01, found frozen fill tube, replaced dual valve and heater from pre-id, thawed fill tube, reset power at breaker, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Rockville, MD 20850
Julian H.
Job Details:
11/22/2022
Cx complaint about extension for bail arm keep falling off inspected & still in good conditions attched to bail arm & secured it with zipties from toolbag 7 working
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Red Lion, PA 17356
Sal R.
Job Details:
11/22/2022
CX compliant was thatb the unit is not heating correctly. I was able to test sensor probe at tghe control and found it to be a200 OHMS's . I inspected the broil and bake elements and found good continuity. I set the bake to 350 and took temp readings with a thermacoupling. I found the unti to reach temps in less then 10 min. I did calibrated the unti up 20 degrees based on my temp readings. Unit test good.
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/22/2022
CX complaint unit takes a long time to cook in the oven arrived to unit and inspected and found broil element to be working but could not feel any heat on bottom of oven. Pulled unit out and remove back panel inspected terminal block and that was good. Removed connectors from bake element and ohmed out element and found OL on element. Unit needs a new bake element for return visit order parts CX paid in full and rescheduled for follow up. ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Cx stated unit takes forever to pre-heat inspected tested and verified cx complaint found bale element defective ordering new bake element and resched for 12/1 ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Vienna, VA 22180
Jason A.
Job Details:
11/22/2022
CX complaint WASHER not draining. Cleared water in tub & replaced drain pump. Test unit drains NO LEAKS > JJ
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Abbottstown, PA 17301
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit has error code. When arrived found error code F8E0 displayed on console, cooling fan speed low. Attempted to preheat oven at 350 and when unit reached 250 the error code displayed and shut the unit off. During preheat the cooling fan would run but shut off intermittenly. Ordering cooling fan, and set return for Monday 11/28. Office will contact cx with time frame; ordrng 1 W11107275 (cooling fan)"
We serviced a
JENNAIR RANGE
Model NA
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/22/2022
"CX complaint left oven not heating right door is falling off and light will not come on on right oven. Inspecting unit and could not find a model and serial number anywhere found that this unit does have issues but cannot find any numbers to look and see if parts are available, CX did not have the owners manual. He is going to look for owners manual and then give us a call back if he can find it cannot work on item did not charge customer."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
cx complaint unit has a co leak.had fore dept confiem.will need a co meter and gas track to report finding to whirlpool; ordrng 1 co meter and 1 gas track
We serviced a
JENNAIR OVEN
Model JJW3830DS01
Near Martinsburg, WV 25404
Ricky E.
Job Details:
11/22/2022
"installed part, unit cks ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bethesda, MD 20817
Mitchell H.
Job Details:
11/22/2022
cx complaint unit stopped cooling the same day tech left. got to unit powered it on and heard a hiss coming from FF evap. pulled cover and found it coming from cap tube. fixed leak and vaccumed down. unit held vac good. filled to 7.1 oz and unit started cooling. found the pantry ui was not working still. tested and have no power at harness. unit needs new pantry harness.; ordrng 1 W11170612 (pantry harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Church Hill, MD 21623
Alexander W.
Job Details:
11/22/2022
Cx stated back panel defective inspected tested and verified cx complaint found replaced back panel from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Palmyra, PA 17078
Justin L.
Job Details:
11/22/2022
As per previous visit was able to access unit and replace part. Calibrated and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fairfax, VA 22030
Christian C.
Job Details:
11/22/2022
Installed dual valve. Tested unit. Water dispensing normally. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Gambrills, MD 21054
Israel R.
Job Details:
11/22/2022
Customer compliant unit is leaking. I tested the unit and i could not see the the unit leaking as the custoemr described. But i can see wet under the load and go bin. ANd water marks coming down the dispen ser and gasket but the gaket is full of dog or cat hair. I clear the cood and gasket and i could not ge the unit to leak. The display is not displaying correctly. The unit is displayhing 7:29 for quick cycle. And the numbers are all mess up can even read the time. ORdering dispenser and UI. GAsket is sealing is just a lot of haid in it.; ordrng 1 W11524105 (Dispenser) and 1 W11324037 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Called WPTL talked to Steve (SR#:7734569336) instructed cx to put temp probes in glass of water to watch product temp not air temp. Also cx showed me a video of noise shes been having issues with cannot verify ordering evap fan motor and condenser fan motor just in case ; ordrng 1 W11578915 (Condenser fan motor) and 1 W11559968 (Evap fan)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Sutherland, VA 23885
Chris B.
Job Details:
11/22/2022
Cx complaint unit thumps insp unit configuration cx complaint found drum fin loose tighten drum blade unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
replaced parts orderd and tested unit.unit is still making grinding.will reorder gear case.everything else checks out good W11454741 23 tribles; ordrng 1 W11454741 (gear case)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17111
Fred G.
Job Details:
11/22/2022
"cx complaint console does not light when pressing the tough, and normal buttons. inspected unit and found tough and normal lights are not lighting or beeping. pulled front panel off and found wax fan gasket was not sealing to the panel vent and moisture got into the UI. was able to fix venbt gasket and replace the console. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL RANGE
Model WVW73UC6LS0
Near Ashburn, VA 20148
Ken M.
Job Details:
11/22/2022
Customer complaint is that the unit is dented. Part dented is not field replacable. Contacted tech support with findings. Unit is not field repairable.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS01
Near Columbia, MD 21044
Robert L.
Job Details:
11/22/2022
"installed new inner both, both hinges and bulb per previous, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Burke, VA 22015
Christian C.
Job Details:
11/22/2022
Cx complaint whenever they use normal cycle unit runs for hours. Other cycles are fine. Cx said unit would spin until unit was turned off. Inspected unit no errors. Ran through diagnostic cycle. No issues. Service pointer-W11624962. Called techline. Advised to replace acu. Installed control. Tested unit. Recalibrated unit. Unit is working as designed. Called safety.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hummelstown, PA 17036
Justin L.
Job Details:
11/22/2022
Cx answered door and stated they attempted to cancel on phone but cancelled at the door instead no work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, MD 21210
Keith H.
Job Details:
11/22/2022
although scode covers parts and labor it doesnt cover trip fee but cx has extended contract that cover trip he called and had a new dispatch sent over come back with lights; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/22/2022
placed logger; schdld next appmnt for 11/29 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Arlington, VA 22207
Emmanuel R.
Job Details:
11/22/2022
"Cs unit doesnt want to start a cycle after you hit the start button, confirmed complaint. found error codes F5e1 lid switch , f7e5 shifter fault, f0e2 over suds . I replaced actuator , unit didnt want to shift in diagnostic mode. Also found the lid lock is not responding at all and in tested 9 it wont lock the lid. Odering lid latch , comntrol is working ok but returning with it incase needed.; ordrng 1 W10404050 (lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Burtonsville, MD 20866
Dustin F.
Job Details:
11/22/2022
"Upon Arrival, i informed CX this call was dispatched as out of warranty, he stated he had a third party. CX is gonna contact his 3rd party warranty company and have call dispatched as such. No work done."