We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Baltimore, Maryland 21212
Keith H.
Job Details:
11/22/2022
replaced LEDs all lights working
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Baltimore, Maryland 21212
Keith H.
Job Details:
11/22/2022
replaced LEDs all lights working
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Abingdon, Maryland 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT HEATING PROPERLY I FOUND THE BAKE ELEMENT ARCED AND FOUND STILL HAVING ISSUES HEATING THE RELAY ON CONTROL WAS BLOWN REPLACED CONTROL ALSO UNIT TESTED GOOD.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Abingdon, Maryland 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT HEATING PROPERLY I FOUND THE BAKE ELEMENT ARCED AND FOUND STILL HAVING ISSUES HEATING THE RELAY ON CONTROL WAS BLOWN REPLACED CONTROL ALSO UNIT TESTED GOOD.
We serviced a
MAYTAG WASHER
Model AEWSRCT7IVBYU
Near Chevy Chase, Maryland 20815
Mitchell H.
Job Details:
11/22/2022
"got to building. got up to apartment and cx informed me her unit is working as of now, informermed her to let us know if it stops gain. moving on."
We serviced a
MAYTAG WASHER
Model AEWSRCT7IVBYU
Near Chevy Chase, Maryland 20815
Mitchell H.
Job Details:
11/22/2022
"got to building. got up to apartment and cx informed me her unit is working as of now, informermed her to let us know if it stops gain. moving on."
We serviced a
JENNAIR DISHWASHER
Model JDB9200CWP1
Near Oakton, Virginia 22124
Jason A.
Job Details:
11/22/2022
CX complaint DW noisey. Replaced drain pump. Ran test wash = 2X completed. Noise level normal. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
JENNAIR DISHWASHER
Model JDB9200CWP1
Near Oakton, Virginia 22124
Jason A.
Job Details:
11/22/2022
CX complaint DW noisey. Replaced drain pump. Ran test wash = 2X completed. Noise level normal. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Reston, Virginia 20191
Jason A.
Job Details:
11/22/2022
CX complaint DW water leak. Found fill valve split & leaks. Replaced CX supplied part. Ran test wash 2X & start normal cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Reston, Virginia 20191
Jason A.
Job Details:
11/22/2022
CX complaint DW water leak. Found fill valve split & leaks. Replaced CX supplied part. Ran test wash 2X & start normal cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Reston, Virginia 20191
Jason A.
Job Details:
11/22/2022
CX complaint DW water leak. Found fill valve split & leaks. Replaced CX supplied part. Ran test wash 2X & start normal cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Spotsylvania Courthouse, Virginia 22553
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit giving f6e1 and f3e0 code. unit getting 120/120/240vac at terminal . both bake and element at 23ohms and 19ohms .. at roon temp, the temp sensor was 1070ohms.. getting 2.4vdc.. unit needs control .. called pwh, part is fbo.. left qoute w/ cx.. i did clear error and tested unit .. unit heated to 350 and was cycling .. IF CX CALLS BACK W11528249 CONTROL NEEDED"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Spotsylvania Courthouse, Virginia 22553
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit giving f6e1 and f3e0 code. unit getting 120/120/240vac at terminal . both bake and element at 23ohms and 19ohms .. at roon temp, the temp sensor was 1070ohms.. getting 2.4vdc.. unit needs control .. called pwh, part is fbo.. left qoute w/ cx.. i did clear error and tested unit .. unit heated to 350 and was cycling .. IF CX CALLS BACK W11528249 CONTROL NEEDED"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, Virginia 23238
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin container tested unit now functions normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, Virginia 23238
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin container tested unit now functions normally.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Newport News, Virginia 23608
Justin W.
Job Details:
11/22/2022
arrived to find cx unable to supply reciept putting unit in warranty. advised i would have to charge to look. cx cancelled appointment. cx to reach out to contruction for reciept or to reach out to whirlpool for authorization.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, Virginia 23832
John P.
Job Details:
11/22/2022
"CX complaint unit not drying dishes, checked unit found wire not seated on heating element seated wire tested working as designed"
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Richmond, Virginia 23227
Jonathon C.
Job Details:
11/22/2022
maintance guys unable to locate unit. told them to resched when unit is found.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Richmond, Virginia 23227
Jonathon C.
Job Details:
11/22/2022
maintance guys unable to locate unit. told them to resched when unit is found.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Silver Spring, Maryland 20906
Roberto I.
Job Details:
11/22/2022
Replaced parts and ran a 350F bake cycle. The unit preheated and worked as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Silver Spring, Maryland 20906
Roberto I.
Job Details:
11/22/2022
Replaced parts and ran a 350F bake cycle. The unit preheated and worked as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Upper Marlboro, Maryland 20772
David J.
Job Details:
11/22/2022
"CX complaint fresh vegetables are freezing and other items in refrigerator compartment or creating ice. Check temperatures and found 4° in FC and 28° in RC inspected control and found customer had it on a colder setting than recommended. Also found that bags of fresh greens that were full of moisture were in direct line with vent on back wall of RC, which was her complaint of them freezing. refrigerator is very packed as well as freezer and everything is pressed up against back walls. Explain to customer how this unit works and showed how to set temps for both sections. Fan motor is working and proper ice pattern is on evap Unit is working as designed job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cheltenham, Maryland 20623
Robert A.
Job Details:
11/22/2022
Cx said someone came out yesterday for the repair.
We serviced a
WHIRLPOOL WASHER
Model WED5100HW2
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/22/2022
Found wire backed out on heater relay connector. Reseated wire and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/22/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Franklin, Virginia 23851
Zachery R.
Job Details:
11/22/2022
"cx complaint physical damage to unit, checked unit, no damage to ss lines, straightened rear panel, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAW0
Near Camp Hill, Pennsylvania 17011
Fred G.
Job Details:
11/22/2022
i was able to access unit and replace both spray arms and thermistat as per previous tech. tested unit and found unit nown heat drys. unit checks good.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM
Near Franklin, Virginia 23851
Zachery R.
Job Details:
11/22/2022
"cx complaint leaking water, checked unit, removed evap cover, poured entire bottle of water down drain, removed rear panel, no signs of any leaks. unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Front Royal, Virginia 22630
Danny R.
Job Details:
11/22/2022
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Roanoke, Virginia 24012
Kyle A.
Job Details:
11/22/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Middletown, Pennsylvania 17057
Fred G.
Job Details:
11/22/2022
cx complaint unit has condisation on left side of RC. inspected unit and found gap in door gasket. was able to heat gasket up to get it to seal to body of unit. found unit now checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB06
Near Martinsburg, West Virginia 25403
Ricky E.
Job Details:
11/22/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesapeake, Virginia 23324
Carl A.
Job Details:
11/22/2022
cx complaint of unit getting condsation and heavy frost in freezer found liner pulling apart on the bottom of fc cabinet more then an 1/4 inch gap called techline spoke with Andrew SR#7735113594 unit be put up for review
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Midlothian, Virginia 23112
John P.
Job Details:
11/22/2022
Picked up control W11546690.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, Pennsylvania 17111
Fred G.
Job Details:
11/22/2022
"cx complaint console does not light when pressing the tough, and normal buttons. inspected unit and found tough and normal lights are not lighting or beeping. pulled front panel off and found wax fan gasket was not sealing to the panel vent and moisture got into the UI. was able to fix venbt gasket and replace the console. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Elizabeth City, North Carolina 27909
Branden R.
Job Details:
11/22/2022
cx under impression unit has warrenty advised that unit has no warrenty and service of 120 not including parts or labor . cx refused service stating unit should be coverd advised cx it expaired 4/4/22 and cx refused service at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Church Hill, Maryland 21623
Alexander W.
Job Details:
11/22/2022
Cx stated back panel defective inspected tested and verified cx complaint found replaced back panel from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Red Lion, Pennsylvania 17356
Sal R.
Job Details:
11/22/2022
CX compliant was thatb the unit is not heating correctly. I was able to test sensor probe at tghe control and found it to be a200 OHMS's . I inspected the broil and bake elements and found good continuity. I set the bake to 350 and took temp readings with a thermacoupling. I found the unti to reach temps in less then 10 min. I did calibrated the unti up 20 degrees based on my temp readings. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near East Riverdale, Maryland 20737
Shawn D.
Job Details:
11/22/2022
"cleared ice was starting to get heavy on evap, replaced harness plugged unit back in and started to cool down. unit is good"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hummelstown, Pennsylvania 17036
Justin L.
Job Details:
11/22/2022
Cx answered door and stated they attempted to cancel on phone but cancelled at the door instead no work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Winchester, Virginia 22602
Daniel J.
Job Details:
11/22/2022
unit dispensed water after paddel has been released also happened at night while not in use replaced ui sheild and paddle tested water stopped when paddle released
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Salisbury, Maryland 21804
Michael E.
Job Details:
11/22/2022
"CX complaint: not heating. Tested and verified complaint. I found the high limit thermostat had no continuity. I replaced it, tested unit and found it is heating but unit failed the air flow test in the red. I informed CX of my findings. Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW9600TA00
Near Red Lion, Pennsylvania 17356
Sal R.
Job Details:
11/22/2022
I was able to access and replace the hinge and door strike. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, Virginia 23225
Joseph D.
Job Details:
11/22/2022
"replaced icemaker, cycled it, checked temps, fans, thermistor, working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, Virginia 23225
Joseph D.
Job Details:
11/22/2022
"replaced icemaker, cycled it, checked temps, fans, thermistor, working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HT1
Near Suffolk, Virginia 23434
Anthony D.
Job Details:
11/22/2022
cx complaint door fell apart when trying to tighten handle upon arrival door was in pieces reassembled door tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HT1
Near Suffolk, Virginia 23434
Anthony D.
Job Details:
11/22/2022
cx complaint door fell apart when trying to tighten handle upon arrival door was in pieces reassembled door tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Carlisle, Pennsylvania 17013
Fred G.
Job Details:
11/22/2022
"i was able to access unit and replace the drive motor, drive belt and splutch as per previous visit. tested unit and found unit now checks good. nd"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Carlisle, Pennsylvania 17013
Fred G.
Job Details:
11/22/2022
"i was able to access unit and replace the drive motor, drive belt and splutch as per previous visit. tested unit and found unit now checks good. nd"
We serviced a
WHIRLPOOL DRYER
Model MDE3000AYW
Near Montpelier, Virginia 23192
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found squealing at the idler pulley assy replaced idler tested unit now functions normally. Qouted 264.04 cx paid by CC
We serviced a
WHIRLPOOL DRYER
Model MDE3000AYW
Near Montpelier, Virginia 23192
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found squealing at the idler pulley assy replaced idler tested unit now functions normally. Qouted 264.04 cx paid by CC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Fredericksburg, Virginia 22405
Tanner B.
Job Details:
11/22/2022
installed new hinges / silicone. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Fredericksburg, Virginia 22405
Tanner B.
Job Details:
11/22/2022
installed new hinges / silicone. Job complete
We serviced a
KITCHENAID COOKTOP
Model KGCK366VSS01
Near Stafford, Virginia 22556
Robert W.
Job Details:
11/22/2022
Replaced all parts tested uhnit and unit is working properly.
We serviced a
KITCHENAID COOKTOP
Model KGCK366VSS01
Near Stafford, Virginia 22556
Robert W.
Job Details:
11/22/2022
Replaced all parts tested uhnit and unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Ruckersville, Virginia 22968
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint drum banging around when spinning/agitating. Found suspension unseated from front left cabinet. Reseated suspension, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Ruckersville, Virginia 22968
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint drum banging around when spinning/agitating. Found suspension unseated from front left cabinet. Reseated suspension, tested unit, unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, Pennsylvania 17046
Justin L.
Job Details:
11/22/2022
cx complaint unit not working and burning smell. was able to access unit and found sitting in middle of kitchen. entered diagnostic to find f7e1 wash motor failure. Inspected harness and found motor windings failure and control just keep clicking. Also found in accordance with Technical Service Pointer #: W11540964 the heater needs replaced. Ordering parts and setting return for Wed 11/30/22; ordrng 1 W11416363 (sump assembly) and 1 W11462459 (control) and 1 W11537778 (heater)
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, Maryland 21015
Neil H.
Job Details:
11/22/2022
CX COMPLAINT LR SWITCH STUCK REMOVED THE TOP BECAUSE SWITCH FELL IN THE REINSTALLED SWITCH BUT STILL LOCKED UP497.07 COLLECTED PAID IN FULL; ordrng 1 WPW10222828 (switch-inf)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annandale, Virginia 22003
Lloyd B.
Job Details:
11/22/2022
"Cx complained the unit did not cool. Inspected the unit and found with the compressor running, there is no frost on either evap and so the temps are room temp. Unit needs new compressor, drier and rc evap. Sealed system tech required. 3 job count; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (evaporator)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Greenbelt, Maryland 20770
Shawn D.
Job Details:
11/22/2022
"cx complaint oven is working cooktop does not. inspeted unit confirmed oven works none or the burners work on the cooktop. removed top all elements test good. pulled unit out and checked outlet and is good. checked terminal block and it shorted. grabbed terminal block and connector from v/s installed and tested and now all burners work. unit is good; ordrng 1 WPW10245259 (terminal block SD V/S) and 1 WPW10281322 (connector SD V/S), used 1 WPW10245259 (terminal block SD V/S), and 1 WPW10281322 (connector SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Petersburg, Virginia 23805
Chris B.
Job Details:
11/22/2022
Cx complaint unit will not make ice insp u it comf cx complaint found I'm lo ked up and not turned but can feel it trying ordering I'm ; ordrng 1 W11517113 (Im)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, District of Columbia 20003
Samuel R.
Job Details:
11/22/2022
replaced parts orderd and tested unit.unit is still making grinding.will reorder gear case.everything else checks out good W11454741 23 tribles; ordrng 1 W11454741 (gear case)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Newsoms, Virginia 23874
Zachery R.
Job Details:
11/22/2022
"cx complaint light nonresponsive, checked unit, acu constantly sending 123vac to light, ordering acu to complete repair.; ordrng 1 W11552018 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, Maryland 21921
Alexander W.
Job Details:
11/22/2022
Cx stated unit seems to run forever not shutting off inspected tested and verified cx complaint found evap frozen over inspected further found defrost heater harness depinned tried to repin harness but not working ordering evap harness cannot reached due to SO part.; ordrng 1 W11581973 (Harness)
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ2
Near Henrico, Virginia 23231
Joseph D.
Job Details:
11/22/2022
"repair failed terminal block from loose connection, unit now heating properly.; ordrng 1 279320 (terminal block), used 1 279320 (repair kit term block DJ LOOK) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bethesda, Maryland 20817
Mitchell H.
Job Details:
11/22/2022
cx complaint unit stopped cooling the same day tech left. got to unit powered it on and heard a hiss coming from FF evap. pulled cover and found it coming from cap tube. fixed leak and vaccumed down. unit held vac good. filled to 7.1 oz and unit started cooling. found the pantry ui was not working still. tested and have no power at harness. unit needs new pantry harness.; ordrng 1 W11170612 (pantry harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bumpass, Virginia
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit Found a break at the seam plastic and the metal of the wash basket cx states it had tore a shirt which got stuck on the break ordering new inner wash basket ; ordrng 1 W11513243 (Inner wash basket)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS01
Near Arlington, Virginia 22207
Jason A.
Job Details:
11/22/2022
CX complaint MW+O F2E1 error code. Verified error code. CX states they can reset breaker & unit works again but error is becoming more frequent. MW light is not working. F6E0 error code date stamp 1/05/18 - - - unit manufactured 01/10/2019 > JJ.; ordrng 1 W11428561 (Consoel SS) and 1 W11356990 (Harness com) and 1 W11261165 (Apl Mgr OVEN Copernicus) and 1 W11238401 (transformr) and 1 W10886919 (bump MW cavity) and 1 W11110951 (MW Apl Mgr)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, Virginia 23224
Joseph D.
Job Details:
11/22/2022
unit with failed splutch and belt assembly must replace to enable proper spinstore.02335@rentacenter.com; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt)
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS00
Near Arlington, Virginia 22207
Jason A.
Job Details:
11/22/2022
CX complaint COOKTOP light stays on when not in use. Replaced harness & test ALL burners light & ALL LEDs work properly. Turns off when knobs are off > JJ; ordrng 1 mainharness$48.40 (main harness $48.40)
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details:
11/22/2022
"Cx complaint is that the unit keeps throwing error codes for the draining system. Upon arrvial I found an F3E0, and an F8E3. I then found that the unit is draining as intended. I tested the voltage going to the pressure switch and found no voltage. I quoted the cx for the cost of the repair. Cx paid the service charge and will decide on the repair after looking at pricing of new units."
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDW04
Near Vienna, Virginia 22181
Jason A.
Job Details:
11/22/2022
CX complaint FRIDGE icemaker doesnt stop. Found flag is cracked. LEDs is old style S84638 > JJ; ordrng 4 W11632139 (LED S84638)s and 1 W11215550 (extension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Whaleyville, Maryland 21872
Michael E.
Job Details:
11/22/2022
Replaced FC door as per previous diagnosis. The diffuser was not in my bin. When i tested i found the water dispense line is leaking. Ordering water dispense tube and reordering diffusert. Scheduled return visit for 11/30 AM; ordrng 1 W11236851 (diffuser) and 1 WPW10386778 (tube-water)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Elizabeth City, North Carolina 27909
Branden R.
Job Details:
11/22/2022
"cx complaint noisy spin.shaking violently, drum shaking when there is nothing in it. checked unit and found no errors stored to unit . found when unit is sensing washplate is spinning VARY fast , checked under unit and gearcase checked good no oil belt also checks good, tryed to remove wash plate and it is seized will need a new one for repair to be done unit will need Hub , washplate and clutch kit for proper repair; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10721967 (drive clutch kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, Virginia 22180
Jason A.
Job Details:
11/22/2022
AIG ref#20935179 - - - CX complaint DW racks separated & falls. Wash motor noisey & doesnt clean well. Found lower rack is separated L & R sides. Some of the plastic fell on heater element. Removed plastic & test wash. Called techline. SR 7735110645 > JJ AIG ref#20935179; ordrng 1 W10822165 (track L #5) and 1 W10822166 (track R #5A) and 1 WPW10473807 (support #7) and 1 WPW10473809 (support #7A) and 1 W10860176 (arm-spray #3) and 1 W10861526 (pump&motor) and 2 WPW10546503 (adjuster upr L &R)s and 2 WPW10195839 (dishrack adjuster L & R)s and 2 WPW10195840 (positioner L & R)s and 2 WPW10250160 (clip L & R)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Windsor, Maryland 21776
Marc M.
Job Details:
11/22/2022
"wrong deli drawer shipped for repair. due to severed and corroded wires in the deli drawer inner door harness the door will be neccessary for repair. will be ordering door W10815669, left side deli drawer.; ordrng 1 W10815669 (deli drawer (left hand))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ocean City, Maryland 21842
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool. Tested and verified complaint. CX had unplugged for a day so i did not get to see how the evap froze up. I defrosted the ice from under evap and cleared drain. Air tower styrofoam is in pieces. Ordering air tower, evap harness and evap thermistor. Scheduled return visit for 11/30 any time. CX would prefer ME for return visit if possible.; ordrng 1 W11618502 (evap harness) and 1 WPW10384183 (thermistor) and 1 W11126274 (air-tower)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Towson, Maryland 21204
Keith H.
Job Details:
11/22/2022
repair lights issue..unable to do extension because dont have mylar kit; ordrng 2 W11171640 (shim-hinge)s
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Stone Ridge, Virginia 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Dishwasher has no operation. Ran Service Diagnostics on the unit. Error codes are F8E4 = Float Switch reading Open. Checked the Float Switch. Found Water in the Float Switch housing. Removed all water. Ran Service Test on the unit. Unit will only fill now. Wash Motor will not run. Error of F7E2 = variable speed motor not running. Unit will need the Sump Motor & Main Control Board. ( Elw program additional 1 year warranty through Costco. ) ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Gainesville, Virginia 20155
Carl R.
Job Details:
11/22/2022
"Cx complaint is AIG WASHER not spinning properly/loud noise. Opened the lid to the washing machine and the basket can be spun by hand with no problem. Looked underneath of the unit and seen belt dust from the belt, also noticed plastic dust from the splitch kit. Unit might possibly need additional parts. Ordering W10913953 actuator, splutch kitW10721967, and beltW11239857; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Baltimore, Maryland 21207
Keith H.
Job Details:
11/22/2022
cx says whpl told them they didnt need a reciept becuase unit is under warranty i dont see any info that supports that... cx will dispute; saved tckt
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Willow Street, Pennsylvania 17584
Justin L.
Job Details:
11/22/2022
Cx complaint unable to use unit. Was able to access unit and found F2E1. Quoted cx for repair and collected service only as they are gonna reach out to Jennair to have them try and cover repair. Cx will reach out for next steps
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Mechanicsville, Maryland 20659
Shane B.
Job Details:
11/22/2022
"cx complaint is the lid not unlocking and drain pump running. cx unplugged unit, pryed the door open and now it wont run. i went into diagnostics but screen was blank, nothing at all on display and every button was an invalid beep. outlet wired properly, 122vac at board. LED on board flashing. unit now goes into diagnostics. found F9E1, F1E2, F7E8. cleared codes, no componants will run. tried unplugging drain pump and lid latch but still cant run valves or anything. drain pump reads 19.1ohms, in spec. motor windings 8.4ohms on each, in spec. techsheet advises replacing control board. documented with techline. they had me check voltage to the drain pump, no voltage. advised replacing board and lid lock. SR#7735106375. quoted cx. he paid service call and is going to call whirlpool.; ordrng 1 W11419171 (control board) and 1 W11394572 (lid lock)"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Upper Marlboro, Maryland 20772
David J.
Job Details:
11/22/2022
CX complaint unit takes a long time to cook in the oven arrived to unit and inspected and found broil element to be working but could not feel any heat on bottom of oven. Pulled unit out and remove back panel inspected terminal block and that was good. Removed connectors from bake element and ohmed out element and found OL on element. Unit needs a new bake element for return visit order parts CX paid in full and rescheduled for follow up. ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Falls Church, Virginia 22042
Lloyd B.
Job Details:
11/22/2022
"Cx complained that at times, the console does not work. Could not duplicate the problem but I could not advance in diagnostics. There is a pointer about unresponsive units. Unit needs new console and control. both; ordrng 1 W11319991 (console)"
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVWH2
Near La Plata, Maryland 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit now fills and drains but the motor is not running. The unit needs a new sump motor. In order to replace the sump motor the unit will need to be pulled out but the tile is about an inch high. The leveling legs will need to be cut to remove the unit. I'm ordering the parts for the return visit.; ordrng 1 WPW10780877 (pump and motor 233.44) and 1 8193716 (leveling legs 46.88)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW3
Near Shepherdstown, West Virginia 25443
Ricky E.
Job Details:
11/22/2022
the unit would not broil after repair. fnd broil relay faulty.. need part...; ordrng 1 W11122557 (cntrl-elec)
We serviced a
KITCHENAID HOOD
Model KVUB606DSS2
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/22/2022
CX complaint about unit not working at all found an issue with main control & ui GAVE CX A QUOTE went to replace parts found that control board is fine but ui has a different connector it wont fit see pics remove parts explained CX that we have to reorder parts got furious with a very disrespectfull attitude only option that we have is ordering ui again tried to explained this to her & kept saying why we ordering the same part if doesnt work DONT WANT TO PROCEED; ordrng 1 W11282990 (cntrl-elec) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near York, Pennsylvania 17404
Sal R.
Job Details:
11/22/2022
"CX complaint is that the unti will not runn. I found that the the compressor has failed. I am ordering 1 sealed system repair. Returtn visit will need to be 3 call counted for the R600A sealed system. Once the parts are avalible, please have someone form the oiffice call to set a return date.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11644054 (tube) and 1 W11109499 (filter) and 1 W11504433 (heater tube) and 1 W11504447 (coupler) and 1 W11546692 (evap coil) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 3callcount (3 call count) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ09
Near Chestertown, Maryland 21620
Alexander W.
Job Details:
11/22/2022
Installed FC door per previous diag waiting on control; O-emld tckt
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Newark, Delaware 19713
Andrew W.
Job Details:
11/22/2022
Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker had no function. tested water and unit has water flow. unit needs new ice maker. quoted cx and cx did not want to proceed and did not want to pay the service call. contacted the office and cx finally paid sc by cc. saved quote in ticket. cannot reschedule at this time.; ordrng 1 WPW10251076 (icemaker) and 1 look (look)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, Virginia 23666
Justin W.
Job Details:
11/22/2022
cx complaint unit not drying. checked to find element reading open. called office spoke to Sammi scheduled cx for 11/30/22. ordering element to complete repair; ordrng 1 WP3387747 (element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Reva, Virginia 22735
Robert W.
Job Details:
11/22/2022
CX copmplaint is frost in FC. Inspected unit and found FC evap frosted over causing RC to be warm defrosted and found the harness to heater defective pull connector and reseatted to get heater to work. Ordering Harness; ordrng 1 W11581973 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS1
Near Ocean City, Maryland 21842
Michael E.
Job Details:
11/22/2022
"CX complaint: top spray arm catches top rack and unit leaking in front left. Tested and verified complaint. I found the top spray arm is catching the top rack. It is secured but i see more space above the spray arm than normal. Also i was able to get 2 drops from in the door under the vent and dispenser. Ordering top spray arm, retainer, vent assembly, gasket and dispenser. Cannot reschedule due to SO part; ordrng 1 W11590538 (retainer) and 1 W11573766 (top spray arm) and 1 W11414073 (vent assembly) and 1 W11545539 (vent gasket) and 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Shippensburg, Pennsylvania 17257
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is shutting off occassionally when opening the door during a bake cycle. Upon arrival I found no error codes. I entered diag and tested the fans and door switch. I am ordering the console. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11428583 (Console)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hyattsville, Maryland 20785
Shawn D.
Job Details:
11/22/2022
cx compalint unit makes a noise when you start and when makes a noise when you turn it off. inspected unit then ran it and conifmred noise found blower wheel stripped on motor. ordering motor nd blower wheel for return both parts are instock so rescheduled for 12/1/22; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cockeysville, Maryland 21030
Marc M.
Job Details:
11/22/2022
"cx complaint unti will start cycle, cliock and then hum and stop cycle. inspected unit and found f7e7 Motor Unable to Reach Target RPM. ran auto test and found capaciotr /motor failure unti cannot agitate or spin. unit will need parts.; ordrng 1 W11395618 (capcitor) and 1 W11283592 (motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Annapolis, Maryland 21403
Andrew H.
Job Details:
11/22/2022
"Cx complaint is unit is not drying the dishes. No rinse aid in dispenser. Found error codes 7-1 (no heat). Put unit into test mode. Checked heating relay at connector P4-3 and P4-4, measured 9.5 ohms which is in spec, no voltage when heating circuit should be on in test mode. Found burnt connection on board at heating relay. Ordered control board W10479763. Left message for landlord to collect payment, scheduled return visit for Monday 12/12.; ordrng 1 W10479763 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Springfield, Virginia 22151
Lloyd B.
Job Details:
11/22/2022
"Cx complained of no lights. Inspected the unit and found a few lights are out and according to pointer w11606409, all 12 led's need to be placed.; ordrng 4 W11632139 (leds)s"