We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"cx complaint not cooling - refrigerator section - refrigerator checked unit and found evap fan vary weak on unit , defrosted unit and found thermistor slightly out of range with weak evap motor drain pan looks like it could be a little wraped not allowing defrost to drain properly ordering all parts for proper repair. temps in fridge 39 and freezer 1 .; ordrng 1 W11457241 (drain pan) and 1 W11087438 (fridge fan) and 1 WPW10383615 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Selbyville, DE 19975
Michael E.
Job Details:
11/22/2022
CX complaint: grinding sound. Tested and verified complaint. I found the sound is the gearcaser and it is leaking oikl on the cam. Ordering gearcase and marking cam for return visit. 2 count needed. Schedukled repair visit for 11/30 AM; ordrng 1 W11454372 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Sterling, VA 20166
Richard B.
Job Details:
11/22/2022
"CX complant. Not cold , Inspected unit and found iced over evap , Removed all ice with steam gun , Found evap harness not connected to defrost heater. Connected defrost heater but will need harness, Installed new thermister and zip tied to line. Further work needed, RB; ordrng 1 W11581973 (harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Inwood, WV 25428
Ezra M.
Job Details:
11/22/2022
"not heating. found tco failed, not sending voltage to heater. replaced tco and tested, heating properly"
We serviced a
MAYTAG WASHER
Model Mvw7232hw0
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/22/2022
"tested unit found unit control not allowing proper selection and function, in diag. mode can only activate door lock"
We serviced a
JENN-AIR OVEN
Model JJW2730WS02
Near Davidsonville, MD 21035
Alexander D.
Job Details:
11/22/2022
"replaced control panel.tested unit, unit powered up good and all elements are heating. cx mentioned before control panel went out, lower oven would never heat past 325. set lower oven to 350 and it finished preheating. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Martinsburg, WV 25401
Ezra M.
Job Details:
11/22/2022
not filling with water. ordering control and valves; ordrng 1 W11626074 (control) and 1 W11513255 (valve assy)
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is not igniting consistently. Upon arrival I found that the RF burner is not always igniting properly. I removed the burner cap and found small amounts of corrosion and residue on the cap I cleaned it off and found that the burner ignited better. I also cleaned the flame spreader. I was able to get the burner to ignite more consistently. However it still took several seconds of a couple of the attempts. I quoted the cx for the cost of the repair. Cx paid the service fee and will decide on the repair at a later time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near West River, MD 20778
David J.
Job Details:
11/22/2022
"CX complaint unit makes a squeaking noise When opening and closing. Inspected unit and found where marks on door hinges the door rides on, and no lubrication. Ordering parts for return visit as well as silicone lubricant to make sure this job is complete on next visit. Also wanted to note customer stated that the water and ice dispenser sometimes does not work. I did not see this to be the problem, but the customer wanted it to be noted. Will return one parts arrive.; ordrng 1 WPW10257203 (Door cam) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11292872 (Door hinge) and 1 W11311687 (Cam door) and 1 W11409290 (Top door hinge) and 1 WP99003172 (Silicone lub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
"Door still frozen shut. CX had turned unit off for four days and door still wouldn't open and turned unit back on. CX stated that warranty company said to use hair dryer, unfortunately no way to get hair dryer into unit to defrost with door frozen closed. Did verify drain is working for defrost. Called techline talked to Scott said that have to leave off for longer or break door off but as far as breaking door off would need to come from AIG to authorize and to have door here already when door is broken off. W10757551 door part number."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
"installed tub gasket. also opened up door to inspect vent. can see vent outlet gasket looks misaligned but dont see any streaks coming from it. tested unit, no leaks at this time. if cx calls back, send tech with vent(W11416460)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Called WPTL talked to Steve (SR#:7734569336) instructed cx to put temp probes in glass of water to watch product temp not air temp. Also cx showed me a video of noise shes been having issues with cannot verify ordering evap fan motor and condenser fan motor just in case ; ordrng 1 W11578915 (Condenser fan motor) and 1 W11559968 (Evap fan)
We serviced a
MAYTAG DRYER
Model MDE3000AYH
Near Camden, NC 27921
Branden R.
Job Details:
11/22/2022
"cx complaint button is not working, has a burning odor when trying to turn it on checked unit and found motor wanting to lock up and not spin , unit will need new motor and belt . proper vac to motor and all other major componets checked good cx stated she will use it and keep and eye on it , we will need to replace motor and belt at the same time so new belt dont get damaged while waiting for motor and blower wheel; ordrng 1 W10410997 (motor) and 1 33001790 (blower wheel)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Called WPTL talked to Steve (SR#:7734569336) instructed cx to put temp probes in glass of water to watch product temp not air temp. Also cx showed me a video of noise shes been having issues with cannot verify ordering evap fan motor and condenser fan motor just in case ; ordrng 1 W11578915 (Condenser fan motor) and 1 W11559968 (Evap fan)
We serviced a
MAYTAG WASHER
Model MVWC565FW4
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Unit would not go through diagnostic and capacitor isnt reading anything. Ordering control and capacitor.; ordrng 1 W11428524 (Capacitor) and 1 W11577997 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
Picked up control W11546690.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
"Upon tapping system found unit at 0 psi applied nitrogen to 100 psi, soaked all joints and evap, found no signs of leak isolated heat loop and found:2:28 102 psi 2:46 99 psi."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Newport News, VA 23608
Justin W.
Job Details:
11/22/2022
cx complaint fc handle loose and frost build up in fc. checked unit to find right side of fc door not closing properly. replaced fc right door bracket and tightened handle. tested unit working as designed
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Odenton, MD 21113
Israel R.
Job Details:
11/22/2022
Customer stated that the unit is not working but the unit is working we could not get POP.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
cx complaint that unit is is not going through cycle found being on well water the unit is not allwoiong the water to go through. being theu nit needs the cold water filter screen cleaned which amongst doing so the unit now has full water pressure. and now checks good
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, VA 23111
Jonathon C.
Job Details:
11/22/2022
"cx com plaint, rattling sound. replaced blower wheel. noise persisted. i believe i identified the cause to be the clip on the exhaust pipe missing. ordering motor just in case. unable to resched.; ordrng 1 279936 (pipe-exhst) and 1 W11549461 (motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near White Plains, MD 20695
Robert A.
Job Details:
11/22/2022
Cx complaint that the unit lights are out. I inspected the unit and confirmed the complaint. I found the FC LED is blown. I replaced the FC LED and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS7
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not consule being unresponsive,checked unit to find button stuck and being unresponsive break down as follows 1/wpw10459139service call brea down as follows service call 120..00parts 206.31shipping 15.00labor 110.00sub total 451.31tax 12.38grand total 463.69deposit 463.69"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ07
Near Martinsburg, WV 25405
Ezra M.
Job Details:
11/22/2022
"light burned out, replaced light, new light won't turn off. verified not an LED bulb, ordering control due to failed triac; ordrng 1 W11552018 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near California, MD 20619
Shane B.
Job Details:
11/22/2022
installed ordered part and tested dispensor. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Alexander D.
Job Details:
11/22/2022
replaced damper. tested unit. unit is now working properly
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/22/2022
"Cx complaint of damaged terminal. Did confirm and replaced terminal and unit is now as designed; ordrng 1 279320 (Terminal kit), used 1 279320 (Terminal kit) from stock"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Martinsburg, WV 25404
Ricky E.
Job Details:
11/22/2022
"customer stated that the unit wasnt heating or drying. fnd loose connection at the terminal block, and a clogged vent.. secured the connections at the terminal block, and instructed the customer to have the vent cleaned, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
"Door still frozen shut. CX had turned unit off for four days and door still wouldn't open and turned unit back on. CX stated that warranty company said to use hair dryer, unfortunately no way to get hair dryer into unit to defrost with door frozen closed. Did verify drain is working for defrost. Called techline talked to Scott said that have to leave off for longer or break door off but as far as breaking door off would need to come from AIG to authorize and to have door here already when door is broken off. W10757551 door part number."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23502
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not advacing checked unit to find the following error codes F7E5,F8E1,found that the shifter had failed and the hot water harness on valves not fully seated repalced shifter and reseated harness on valve tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB1
Near Windsor, VA 23487
Anthony D.
Job Details:
11/22/2022
cx complaint broil element not working checked unit to find harness for broil element arced to cabinent replaced harness element still does not work ohmed element and element read open indicating bad element ordering broil element to complete repair; ordrng 1 WPW10583047 (broil element)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
"cx complaint that unit was doing sheets and had gotte off balanced and making noise and wouldnt stop flashing the spin light. i then was ale to rest/calibrate unit and run service test to test tranmisson and motor,. rods all check good.. instructed cx the sheets more than likely gotten unbalanced for the load to cont."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not working,chedked unit to find the following eror codes F7E1,found that the splutch nut had backed off of shaft of grear case and damaged belt,reseated and tighen splutch down and replaced belt tested and claibrated unti works as designed; ordrng 1 W11239857 (belt CA / VA), used 1 w11239857 (Belt CA / VA) from stock"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/22/2022
"unit freezing, control panel not responding. replaced control panel and control."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit doesn't agitate. Entered into diag and found no error codes. Ran auto test and after drain, the unit would hum while attempting agitate and spin. Inspected underneath and found capacitor leaking dielectric. Replaced capacitor using vanstock W11395618, ran auto test and unit completed test without any further issues. Unit checks good.; used 1 W11395618 (capacitor-BM-VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/22/2022
placed logger; schdld next appmnt for 11/29 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21742
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is that the unit is not cooling in either section. Upon arrival I found that the evap has frost built up on it. I checked the reading for the thermistor at the control and found it to read 31.5 KOhms. I also found that the heating circuit was reading OL. I am ordering the harness. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11581973 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, VA 22554
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit making noise during spin start up.. found no errors in diag .. ran diag cycle , couldnt replicate exact noise.. Ordering motor for slightly abnormal noise when motor spinning .. Returning w/ belt and clutch . replace all three on return; ordrng 1 W11283592 (drive motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/22/2022
"cx complaint no cool, checked unit, unit only has .1 amp draw. gasket is defective as well as power cord, spoke with AR, ordering ss components, gasket and harness to complete repair.; ordrng 1 W10507884 (compressor) and 1 W11536253 (evap) and 1 W11563716 (harness) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Ocean Pines, MD 21811
Michael E.
Job Details:
11/22/2022
CX complaint: unsure if filling properly. Tested and verified complaint. I found it is filling to appropriate level in auto and in deep fill. No error codes and unit does get through diagnostic without difficulty. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit doesn't agitate. Entered into diag and found no error codes. Ran auto test and after drain, the unit would hum while attempting agitate and spin. Inspected underneath and found capacitor leaking dielectric. Replaced capacitor using vanstock W11395618, ran auto test and unit completed test without any further issues. Unit checks good.; used 1 W11395618 (capacitor-BM-VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Robert W.
Job Details:
11/22/2022
Replaced clutch and washplate unit tested and is working properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Severn, MD 21144
Israel R.
Job Details:
11/22/2022
Customer complaint unit is not starting. I found the unit is dead getting 120. Pulled shifter connector and nothing. Rreset board and now im getting lights but nothing is working. I replace control and shifter. Unit is now starting and is back to normal operartions. Unit is under warranty. POP 11/18/21 ticket was made 11/10/22 unit is under warranty.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Laurel, MD 20707
Dustin F.
Job Details:
11/22/2022
"Upon Arrival, CX stated the unit was now working and they have no issues with it. Left her a TY card with our number just in case."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/22/2022
"replaced damper control, thermistors, gasket. and gear tested unit is working as designed placed data logger in crisper drawer where food has been freezing rescheduled for 11/29/2022 to pick up data logger ; schdld next appmnt for 11/29 TUE !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Stephenson, VA 22656
Daniel J.
Job Details:
11/22/2022
installed new door panel to dishwasher
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Waldorf, MD 20603
Robert A.
Job Details:
11/22/2022
Cx complaint that the unit has long dry times. I inspected the unit to confirm the complaint. I found no error codes. I ran the unit and it tumbles and has heat. However the airflow is pretty low. I removed the duct line and the airflow was fine. The homes duct line needs to be cleared and reducing the duct length from the unit to the wall will help as well. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Whaleyville, MD 21872
Michael E.
Job Details:
11/22/2022
Replaced FC door as per previous diagnosis. The diffuser was not in my bin. When i tested i found the water dispense line is leaking. Ordering water dispense tube and reordering diffusert. Scheduled return visit for 11/30 AM; ordrng 1 W11236851 (diffuser) and 1 WPW10386778 (tube-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Lovettsville, VA 20180
Ricky E.
Job Details:
11/22/2022
"the customer was still nasty on the day of service... the customer had requsted a new company, and was nasty about payment"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS
Near North East, MD 21901
Alexander W.
Job Details:
11/22/2022
Cx stated lower trim panel bent. Inspected tested and verified cx complaint found lower vent trim defective causing lower oven door to not open properly. Adjusted lower trim but still interfering with lower oven door ordering lower vent trim. Cannot reached due to SO part. ; ordrng 1 W11598202 (Vent lower)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS01
Near Arlington, VA 22207
Jason A.
Job Details:
11/22/2022
CX complaint MW+O F2E1 error code. Verified error code. CX states they can reset breaker & unit works again but error is becoming more frequent. MW light is not working. F6E0 error code date stamp 1/05/18 - - - unit manufactured 01/10/2019 > JJ.; ordrng 1 W11428561 (Consoel SS) and 1 W11356990 (Harness com) and 1 W11261165 (Apl Mgr OVEN Copernicus) and 1 W11238401 (transformr) and 1 W10886919 (bump MW cavity) and 1 W11110951 (MW Apl Mgr)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Martinsburg, WV 25401
Ezra M.
Job Details:
11/22/2022
not filling with water. ordering control and valves; ordrng 1 W11626074 (control) and 1 W11513255 (valve assy)
We serviced a
WHIRLPOOL OVEN
Model acr4303mfs7
Near Bohannon, VA 23021
Lucas R.
Job Details:
11/22/2022
"cx complaint unit not heating properly, checked unit found no error codes, themp sensor in range 1064 ohms at 64 degrees, found broil element open @ p5 on control, bw wire unseated from element, reseated, broil at 16 ohms, bake at 24 ohms, 244 vac to unit ran calibration cycle 374296 354 310 358 312 av 334 - adjusted the temp up 20* - unit working as designed - advised CX calling back several times will not get the unit exchanged and will be charged"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Herndon, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant, Dryer makes noise , Inspected unit and confermed issue. When dryer running a noise happens. Found one screw on blower wheel housing stripped out. Replaced screw with one slightly larger threads and tightened all dryer screws. Dryer running quietly now. Job completed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Edgewater, MD 21037
Alexander D.
Job Details:
11/22/2022
replaced ice door asm and made sure theres no frost under container. tested unit. unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/22/2022
cx complaint oven not working - checked unit found F1E0 (internal board failure) - verify L1/L2/N to control - contol not operating - exparts; ordrng 1 W11528352 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Laurel, MD 20708
Dustin F.
Job Details:
11/22/2022
"CX complaint: Unit not coolingInspected unit, found overfrosting in FC in evap. confirmed connections were good then put unit in test mode to test evap fan. Evap fan will NOT come on and is getting voltage. Quoted CX for evap fan motor, CX does NOT want to repair. charged CX $120.00 service fee."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Norfolk, VA 23502
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not spinning and not agatingi called techline spoke with Andrew ran diag to find the wash plate not moving from tub, checked under side of unit to find that the drive clutch had failed replaced drive clutch break down as follows 1/W10721967service call break down as follows srivce call 0.00parts 39.91shipping 0.00labor 0.00sub total 39.91tax 2.39grand total 42.30; ordrng 1 W10721967 (Drive Clutch Kit CA /VS), used 1 W10721967 (Drive Clutch Kit CA / VS) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Severna Park, MD 21146
Andrew H.
Job Details:
11/22/2022
"Unit is leaning forward and leaking. Upper spray arm had fallen off manifold and into rack, causing water to be diverted to door. Leveled unit and reattached upper spray arm to manifold. Tested unit and unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Herndon, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant, Dryer makes noise , Inspected unit and confermed issue. When dryer running a noise happens. Found one screw on blower wheel housing stripped out. Replaced screw with one slightly larger threads and tightened all dryer screws. Dryer running quietly now. Job completed. RB"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS1
Near Ocean City, MD 21842
Michael E.
Job Details:
11/22/2022
"CX complaint: top spray arm catches top rack and unit leaking in front left. Tested and verified complaint. I found the top spray arm is catching the top rack. It is secured but i see more space above the spray arm than normal. Also i was able to get 2 drops from in the door under the vent and dispenser. Ordering top spray arm, retainer, vent assembly, gasket and dispenser. Cannot reschedule due to SO part; ordrng 1 W11590538 (retainer) and 1 W11573766 (top spray arm) and 1 W11414073 (vent assembly) and 1 W11545539 (vent gasket) and 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sharpsburg, MD 21782
Ricky E.
Job Details:
11/22/2022
"7-1 customer stated that the unit wasnt heating. verified issue and fnd detatched connection at the element t-stat.. secured connection, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB1
Near Windsor, VA 23487
Anthony D.
Job Details:
11/22/2022
cx complaint broil element not working checked unit to find harness for broil element arced to cabinent replaced harness element still does not work ohmed element and element read open indicating bad element ordering broil element to complete repair; ordrng 1 WPW10583047 (broil element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesapeake, VA 23324
Carl A.
Job Details:
11/22/2022
cx complaint of unit getting condsation and heavy frost in freezer found liner pulling apart on the bottom of fc cabinet more then an 1/4 inch gap called techline spoke with Andrew unit be put up for review
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Hyattsville, MD 20785
Shawn D.
Job Details:
11/22/2022
"PRE EXCISTING FLOOR DAMAGE WAS NOT FROM ME cx compalint unti not making ice and dispensing water slow. inspected unit and confimred low flow then installed filter bypas and flow is stil super slow. pulled unit out and removed water line and we barley have any water coming out of water line. line runs behind drawers, behind oven to little closet water stacked washer nd dryer. infomred cx he neeeds plumber to fix the water supply issue and to calll us back if still having issues after that."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
11/22/2022
"Replaced ice maker,, reset power, i/m fill with water.. cks ok"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Silver Spring, MD 20906
Dustin F.
Job Details:
11/22/2022
"CX complaint: Long Dry timesInspected unit, used Ty card to test airflow. Before i touched the unit when it ran, it got hot but would blow air out of the top of the lint trap on the top of the unit. i disconnected vent and tried again, when i did that the unit sucked air in like its supposed to. CX stated she got rid of her old unit cause it started to have long dry times. I advised CX to get her Vents looked at, theres an abstruction in the vent causing the dryer to NOT be able to pull moisture out of the clothes."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Littlestown, PA 17340
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit doesn't spin. Ran unit and found motor running but drum doesn't spin. Accessed motor and found the idler pulley popped off from cabinet. Re-inserted pulley and placed belt back on motor, ran normal cycle and unit now spins and heats. Cx paid $180.00 for service and labor. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Annapolis, MD 21403
Andrew H.
Job Details:
11/22/2022
"Cx complaint is unit is not drying the dishes. No rinse aid in dispenser. Found error codes 7-1 (no heat). Put unit into test mode. Checked heating relay at connector P4-3 and P4-4, measured 9.5 ohms which is in spec, no voltage when heating circuit should be on in test mode. Found burnt connection on board at heating relay. Ordered control board W10479763. Left message for landlord to collect payment, scheduled return visit for Monday 12/12.; ordrng 1 W10479763 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Hyattsville, MD 20785
Shawn D.
Job Details:
11/22/2022
"PRE EXCISTING FLOOR DAMAGE WAS NOT FROM ME cx compalint unti not making ice and dispensing water slow. inspected unit and confimred low flow then installed filter bypas and flow is stil super slow. pulled unit out and removed water line and we barley have any water coming out of water line. line runs behind drawers, behind oven to little closet water stacked washer nd dryer. infomred cx he neeeds plumber to fix the water supply issue and to calll us back if still having issues after that."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit shaking a lot during the spin cycle. shipping bolts are removed, basket spins smoothly by hand. checked for codes and found none saved. ran service cycle. unit spun smoothly, completed cycle with no issues. removed front and inspected. found nothing out of place. suspension looks good. called techline to document, they had me load unit and run drain and spin. also had me check mod# on pedestals. pedestals are not the correct mod#. advised pedestals its on are for showroom use. gave me correct part # for pedestal stands. advised cx lowes installed the wrong stands. gave him correct part#. the washer is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bethesda, MD 20817
Mitchell H.
Job Details:
11/22/2022
cx complaint unit stopped cooling the same day tech left. got to unit powered it on and heard a hiss coming from FF evap. pulled cover and found it coming from cap tube. fixed leak and vaccumed down. unit held vac good. filled to 7.1 oz and unit started cooling. found the pantry ui was not working still. tested and have no power at harness. unit needs new pantry harness.; ordrng 1 W11170612 (pantry harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Rockville, MD 20852
Roberto I.
Job Details:
11/22/2022
"CX complaint random noise from Rc.Ran test 57, found noisy Rc fan. No signs of defrost issues, forced defrost ok. Ordering Rc evap cover W11610999; ordrng 1 W11610999 (Rc evap cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Waldorf, MD 20601
Robert A.
Job Details:
11/22/2022
I came to install the part and found the tub has a large dent on the lower left side of the unit. A new tub needs to be ordered for the return visit. I'm ordering a new tub for the return visit.; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/22/2022
"When arrived to replace door, found gap from the liner at the bottom right corner of the RC. The gap is 1/4 in wide and 5 in long. This was creating the condensation build up in the unit. Contacted TL and reported findings, they'll be sending it up for product review for replacement. Whirlpool will contact cx about replacement."
We serviced a
WHIRLPOOL WASHER
Model WFW9600TA00
Near Red Lion, PA 17356
Sal R.
Job Details:
11/22/2022
I was able to access and replace the hinge and door strike. Unit test good.
We serviced a
WHIRLPOOL COOKTOP
Model ICI500XB01
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/22/2022
Replaced glasstop.unit cks and everything works ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Waldorf, MD 20601
Robert A.
Job Details:
11/22/2022
I came to install the part and found the tub has a large dent on the lower left side of the unit. A new tub needs to be ordered for the return visit. I'm ordering a new tub for the return visit.; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Crozet, VA 22932
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint valve will not turn flame down. Found adjustable valve stem fully open, letting maximum gas flow through valve. Closed valve stem a bit, unit now has appropriate high-low flame range."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Springfield, VA 22151
Lloyd B.
Job Details:
11/22/2022
"Cx complained of no lights. Inspected the unit and found a few lights are out and according to pointer w11606409, all 12 led's need to be placed.; ordrng 4 W11632139 (leds)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Winchester, VA 22602
Daniel J.
Job Details:
11/22/2022
unit dispensed water after paddel has been released also happened at night while not in use replaced ui sheild and paddle tested water stopped when paddle released
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/22/2022
"cx complaint RC door needs aligned with the FC door and aslo when open RC doort theres a noise. inspected unit and found RC door stop bracket was slightly bent, was able to bend back bracket and stop noise. also was able to align doors. unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Aldie, VA 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Washer is making a Squeaking noise. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck key. Checked all keys by running key activation. All key went out. Cleared error codes. Ran Service Test 51 on the unit. Hot Valve is making a screeching noise while unit is feeling. Unit will need the Hot and Cold Water Valves = W11165546. Cx paid for the Service Call Only by Card. If the cx calls back order the Water Valves. Don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ocean City, MD 21842
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool. Tested and verified complaint. CX had unplugged for a day so i did not get to see how the evap froze up. I defrosted the ice from under evap and cleared drain. Air tower styrofoam is in pieces. Ordering air tower, evap harness and evap thermistor. Scheduled return visit for 11/30 any time. CX would prefer ME for return visit if possible.; ordrng 1 W11618502 (evap harness) and 1 WPW10384183 (thermistor) and 1 W11126274 (air-tower)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20720
Shawn D.
Job Details:
11/22/2022
replaced gasket and tested and had no leaks. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Havre de Grace, MD 21078
Neil H.
Job Details:
11/22/2022
CX COMPLAINT THE LF ELEMENT NOT WORKING FOUND THE OUTTER ELEMENT WORKS BUT INNER PART NOT NEW ELEMENT AND SWITCH NEEDED; ordrng 1 W11517959 (Whirlpool Range Surface Element) and 1 W11171119 (elmnt-surf) and 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (Whirlpool Range Surface Burner Infinite Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to replace the harness. disassembled the unit as needed. replaced the ahrness and put the unit back together. tested operation. unit is good to go. advsied cx to monitor the unit.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Baltimore, MD 21209
Keith H.
Job Details:
11/22/2022
repalced heater per service bullentin
We serviced a
KITCHENAID COOKTOP
Model KGCK366VSS01
Near Stafford, VA 22556
Robert W.
Job Details:
11/22/2022
Replaced all parts tested uhnit and unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Richmond, VA 23227
Jonathon C.
Job Details:
11/22/2022
maintance guys unable to locate unit. told them to resched when unit is found.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waynesboro, VA 22980
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint unit not heating. Found TCO lost continuity. Replaced with pre-id'd part, tested unit"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Towson, MD 21204
Keith H.
Job Details:
11/22/2022
repair lights issue..unable to do extension because dont have mylar kit; ordrng 2 W11171640 (shim-hinge)s
We serviced a
WHIRLPOOL WASHER
Model WFW9600TA00
Near Red Lion, PA 17356
Sal R.
Job Details:
11/22/2022
I was able to access and replace the hinge and door strike. Unit test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/22/2022
"found unit has a drain pump failure at last drain , ordered new drain pump, cx to contact manuf, and if manuf, does not cover it , she will pay next visit; ordrng 1 W11412291 (drian pump)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Gainesville, VA 20155
Carl R.
Job Details:
11/22/2022
"Cx complaint is AIG WASHER not spinning properly/loud noise. Opened the lid to the washing machine and the basket can be spun by hand with no problem. Looked underneath of the unit and seen belt dust from the belt, also noticed plastic dust from the splitch kit. Unit might possibly need additional parts. Ordering W10913953 actuator, splutch kitW10721967, and beltW11239857; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Vienna, VA 22181
Jason A.
Job Details:
11/22/2022
CX complaint ICEMAKER slows down & very loud. W11623132 Rev. A. Verified pump build date is good & replace recirc pump. Test recirc pump for 5 minutes non-stop & it is quiet. Set unit to normal ice production & sheet is forming. NO LEAKS > JJ
We serviced a
IKEA OVEN
Model IBS650PXS00
Near Germantown, MD 20876
Ricardo S.
Job Details:
11/22/2022
"Cx complains about an error code f2 temperature failure, inspected unit, the temp read 1078lk ohms on room temp.. bake and broil element cks ok, terminal block receives 240vac, per tech sheet the baprd is bad, also the display board not working properly, unit need parts, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WP8304381 (cntrl-elec) and 1 WP8303093 (cntrl-oven)"
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22201
Emmanuel R.
Job Details:
11/22/2022
"Replaced inlet water valve, unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
Customer complaint is that the unit squeaks when the turntable is turning. Unit tested and issue confirmed. One of the wheel on the turntable was locking up and causing the squeaking. Ring replaced and unit retested. Unit is working properly. Old part left with customer.