We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hampton, VA 23666
Lucas R.
Job Details: 06/13/2022
"replaced gearcase, calibrated, tested, unit working as designed."
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/13/2022
HELPED AR; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/13/2022
"Cx complains about a condensation on ff comparment, inspected unt, the drain tube is clogged, defrost problem, i ran diagnotic test mode and defrost is working, order cntrl; ordrng 1 w11446726 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hanover, MD 21076
Eric W.
Job Details: 06/13/2022
cx complant of unit not cooling inspected and found evap frozen over found by metal is reading ol unit will need evap fan motor; ordrng 1 W11224591 (evap fan motor harness)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Arlington, VA 22202
Lloyd B.
Job Details: 06/13/2022
Cx complained the unit did not cool. Inspected the unit and found excessive frost on the evap and cover. Tested the thermistor in ice water and it was around 8800 ohms. Checked for the heater working in diagnostics and the evap fan and there are no air leaks in the door. Unit needs new control and user interface; ordrng 1 W11380595 (damper) and 1 W11546609 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Norfolk, VA 23508
Carl A.
Job Details: 06/13/2022
replaced all parts tested unit works as designed
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit not heating. Found transformer receiving power but non functional, magnetron potentially damaged. Ordering parts.; ordrng 1 W11199548 (transformr)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Quantico, VA 22134
Robert W.
Job Details: 06/13/2022
Didnt order belt on last ticket Ordering Belt to complete repair.; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Norfolk, VA 23508
Carl A.
Job Details: 06/13/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near New Market, MD 21774
Ricky E.
Job Details: 06/13/2022
"installed part and verified operation, unit cks ok.."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Germantown, MD 20876
Ricardo S.
Job Details: 06/13/2022
Replaced parts.. unti tessted and rf burner working ok
We serviced a
WHIRLPOOL FREEZER
Model WRSA71CIHZ01
Near Boyds, MD 20841
Ricky E.
Job Details: 06/13/2022
"tech line leon... installed parts, unit cks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Gainesville, VA 20155
Demonte S.
Job Details: 06/13/2022
Wrong Harness to washer received Cooktop Harness. Reordering the Washer Harness. ( Advised the Office that the cx wants a call.); ordrng 1 W11591637 (HARNS-WIRE)
We serviced a
KITCHENAID BUILT-IN REF
Model KBFN502ESS02
Near Lewes, DE 19958
Frederick R.
Job Details: 06/13/2022
"CX complaint is over temp warning and low ice sometimes. Inspected/tested and verified complaint. Ran test 2 and got following temps. RC 62/37/35 and FC 13/5/-2 over last 6 hrs. Ran SS test 10 and all fan working as well as 3way valve. 120v to inverter and 5vdc to signal wire(compressor turns on but was really hot. Condenser fan running. Ordering compressor, RC evap, UV drier and coupler all CBE P&L. CX also has a left hing issue that is not covered. LED lights issue is covered P&L under Scode for LED replacement. Returning with control board just in case and will charge CX if needed. Unit is built in so CX being charged for 2nd tech. Cannot reschedule at this time. Returning with pre-id control just in case. 3CT SS JOB CX was charged, SC and 2nd Tech; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 WPW10485980 (hinge-door) and 1 W11553229 (RC evaporator)"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Edenton, NC 27932
Branden R.
Job Details: 06/13/2022
"cx complaint not draining - front load washer , checked unit found f9e1 , cleared codes and checked unit found bad drain pump , not pushing the water all the way out of unit , vary weak when in drain mode , replaced with pre id pump and tested unit is now draining as designed . tested unit is running as designed ."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/13/2022
Replaced the hood vent fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID BUILT-IN REF
Model KBFN502ESS02
Near Lewes, DE 19958
Frederick R.
Job Details: 06/13/2022
"CX complaint is over temp warning and low ice sometimes. Inspected/tested and verified complaint. Ran test 2 and got following temps. RC 62/37/35 and FC 13/5/-2 over last 6 hrs. Ran SS test 10 and all fan working as well as 3way valve. 120v to inverter and 5vdc to signal wire(compressor turns on but was really hot. Condenser fan running. Ordering compressor, RC evap, UV drier and coupler all CBE P&L. CX also has a left hing issue that is not covered. LED lights issue is covered P&L under Scode for LED replacement. Returning with control board just in case and will charge CX if needed. Unit is built in so CX being charged for 2nd tech. Cannot reschedule at this time. Returning with pre-id control just in case. 3CT SS JOB CX was charged, SC and 2nd Tech; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 WPW10485980 (hinge-door) and 1 W11553229 (RC evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Bel Air, MD 21015
Neil H.
Job Details: 06/13/2022
cx complaint leaking in the rc found pan warpped replaced the the cover and drip pan steammed the drain and removed ice.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Keswick, VA 22947
Kyle A.
Job Details: 06/13/2022
Cx complaint of unit not completing cycle. Did confirm and found unit not filling up to right levels. Will need to return with control ; ordrng 1 W11170319 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Chantilly, VA 20152
Carl R.
Job Details: 06/13/2022
"Heater Bushing W11537778 - SP W11540964 - Special Project S17304 - Parts and Labor. Removed dishwasher from underneath the kitchen counter, Removed lower dish rack and Removed original heater element and spray arm. Removed 2 plastic fasteners. Installed 2 plastic fasteners and new heater element put unit back under counter and checked for leaks. No leaks. Unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond, VA 23221
Joseph D.
Job Details: 06/13/2022
"replaced thermister, washers and compressor, unit cooling properly.holding propelry charge"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Prince Frederick, MD 20678
Shane B.
Job Details: 06/13/2022
cx complaint is the oven not heating properly and the oven light being out. confirmed complaints. found bake element is OL. found element damaged. interior light bulb is blown and cx tried removing glass cover which shattered. i replaced light assembly with preIDed part. tested unit. all funtions are working. unit is working as designed. cx paid in full for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near ,
Daniel J.
Job Details: 06/13/2022
complaint not dispesning ice or water customer replaced filter now dispensing water went to removed ice tray found froze over steamed out ice room ice tray was forzen in place not along auger to move ice out; ordrng 1 W11415785 (fill tube) and 1 W11185686 (ice trey)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond, VA 23221
Joseph D.
Job Details: 06/13/2022
"replaced thermister, washers and compressor, unit cooling properly.holding propelry charge"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Washington, DC 20009
Shawn D.
Job Details: 06/13/2022
cx complaint gasket keeps falling off. inspected unit and confirmed the complaint fridge door gasket is coming off. reseated gasket and now is sealing but top left will keep coming off. grabbed new gasket to find we have a black one. ordering white fridge door gasket for return; ordrng 1 W10838574 (gasket white)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington, DC 20007
Shawn D.
Job Details: 06/13/2022
arrived temps are 30 and 49 checked freezer evaporator and llooks to be a low charge what frost pattern is showing me. hooked up low side guage can do high and low side pressure is minus 7 then will go up to 0 then back to 7. open system and alot of freon came out/air was alot more than i wwas expecting due to how the temps are. isolated cabinet side condenser loop through cabinet did not loose pressure then cap/returnline side held pressure not sure if we still have a leak or not. installed a uv drier then vacumed unit down and filled to 5 oz then called techline spoke to rich#7733869040 documented issue and now we have to see what happen.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/13/2022
"Replaced heater duct/ heater, rear bulkhead, dryer motor and blower wheel . tested unit. vibration / noise seemed to go away . job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Richmond, VA 23225
Joseph D.
Job Details: 06/13/2022
"found ie plugging up freezer icemaker fill tube, most likely from previous water issues. removed and unit now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Goochland, VA 23063
Kyle A.
Job Details: 06/13/2022
Cx complaint of unit not washing. Did confirm found wash motor reading 8.4 ohms but control is only sending 2vac surges to the motor. Will need to return with control and sump just incase ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Alexandria, VA 22310
David J.
Job Details: 06/13/2022
Cx complaint unit not cooling. Inspected unit and found door is not sealing on top of door. Looked around whole unit and found a huge hole in outside of cabinet. Where the cabinet was compromised and bent. Called techline and documented. 7733865996.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Richmond, VA 23225
Joseph D.
Job Details: 06/13/2022
"found ie plugging up freezer icemaker fill tube, most likely from previous water issues. removed and unit now working properly"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lancaster, PA 17601
Justin L.
Job Details: 06/13/2022
cx complaint unit not spinning was able to access unit and found that the motor had seized. was able to remove and replace with pre-id unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Winchester, VA 22603
Danny R.
Job Details: 06/13/2022
"unit had a blown fuse on heater replaced from van stock checksok now; ordrng 1 279816 (thermal cut off hi), used 1 279816 (fuse) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Virginia Beach, VA 23451
Jason T.
Job Details: 06/13/2022
"Arrived on site, upon inspection of the tub, found the mold slightly separated from the tub itself... could cause a leak from heat expansion. Advised cx tub on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11409866 (Tub Assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Aldie, VA 20105
Ezra M.
Job Details: 06/13/2022
"ice maker issues. found wire harness into fc door damaged, unit will need fc door to fix issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ellicott City, MD 21043
Shane M.
Job Details: 06/13/2022
installed new door. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Falls Church, VA 22046
Christian C.
Job Details: 06/13/2022
Cx complaint unit is leaking from FC section to RC section. Inspected unit found bottom of FC evap frozen in a block of ice. Put unit in defrost and did not turn on heater. Quoted cx and they will not be going through with repair. Collected for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Laurel, MD 20723
Robert L.
Job Details: 06/13/2022
"upon arrival not sounded normal, heard cx video replaced fan motor and blade per previous, found liner damaged and not filled properly where fan bracker mounts opening large and holding bracket allowing housing to vibrate more than normal, called tech line (joel) 7733864470, they saw pic and recommended mastic squares to pad out bracket to muffle noise, would need 4 of part#4318168, but cx is addiment about replacing unit, so do not order any partsa unless cx calls back for noise complaint"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Aldie, VA 20105
Ezra M.
Job Details: 06/13/2022
"ice maker issues. found wire harness into fc door damaged, unit will need fc door to fix issues."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Camp Hill, PA 17011
Bernard M.
Job Details: 06/13/2022
"Replaced heater using vanstock W11537778 for service pointer #11540964, ran test cycle and the unit heated and no leaks were found. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Rockville, MD 20852
Julian H.
Job Details: 06/13/2022
CX complaint about unit freezing items around back top shelve not making ice or dispensing water temp on arrival RC37* FC2* explained CX to avoid placed items closed to back wall and damper vent noticed that bail arm was set on 'off' position 90* with icemaker pushed down and cycled bypassing t&h cycled and filled with water dispenser working as well
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near McLean, VA 22101
Christian C.
Job Details: 06/13/2022
Arrived at cx house. Unit needs sump motor not just diverter. Ordering sump motor. Putting refund of parts toward sump motor. Cx paid in full.; ordrng 1 W11178672 (sump motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP350PAAW6
Near Annville, PA 17003
Justin L.
Job Details: 06/13/2022
cx compleaint unit not draining. was able to access unit and found no saved codes. ran drain and could hear items in pump. used shop vac to clear water and debris and ran through diagnostic with no issues. unit now operates as designed collected for service call only no further work needed
We serviced a
KITCHENAID DBL WALL OVEN
Model KGRS505XBL03
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
"i was able to access unit and replace the lower bake oven burner, and install the bake ignitor and attach it with the 2 screws. tested unit and now unit checks good."
We serviced a
MAYTAG DRYER
Model MEDX600XW0
Near Waldorf, MD 20603
Robert A.
Job Details: 06/13/2022
"Cx complaint that the unit is now making a rattling noise since the last repair. I inspected the unit to confirm the complaint. The unit is tumbling, heating and has good airflow. There is nothing wrong with the unit. I did pull the unit up from mking contact with the wall, that may have veen casuing the noise the cx inisist. The unit is working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/13/2022
"Installed sump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP350PAAW6
Near Annville, PA 17003
Justin L.
Job Details: 06/13/2022
cx compleaint unit not draining. was able to access unit and found no saved codes. ran drain and could hear items in pump. used shop vac to clear water and debris and ran through diagnostic with no issues. unit now operates as designed collected for service call only no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSZ57L18DM04
Near King George, VA 22485
Tanner B.
Job Details: 06/13/2022
"7733872657 sr # wpl techline .. found oil on pan under compressor . turned compresor on, could hear air from cabinet where cap tube goes into cabinet . tapped system, filled with nitrogen and found air coming from cabinet . unrepairable. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fairfax, VA 22033
Carl R.
Job Details: 06/13/2022
"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Removed dishwasher from underneath the counter and remove the lower rack and spray area. Removed 2 plastic fasteners and remove original heater element. Replace with new heater element and 2 plastic fasteners.. replaced spray arm lower rack. Tested unit, Unit is working properly."
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Fairfax, VA 22031
Christian C.
Job Details: 06/13/2022
Cx complaint unit leaks from underneath. Inspected unit no error codes. Ran through service cycle. No issues no signs of leaks. Found water damage on floor coming from cabinet underneath sink. Bottom of cabinet also water damage. Some water found around inner door showing tub gasket not sealing properly. Door does not open past 90 degrees.; ordrng 1 W11177741 (tub gasket)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Drew B.
Job Details: 06/13/2022
replaced the parts needed snd now ran no issues checks good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HV10
Near Camp Hill, PA 17011
Bernard M.
Job Details: 06/13/2022
"Attempted to replace interlock and found the bottom portion of switch wouldn't fit into clip attached to liner. The clip was being bent up and down causing it to weaken. Contacted TL and found that the wrong interlock had been ordered and was given correct part number to order. When placing old interlock back in, the bottom clip broke off. Contacted TL and took pics of broken clip and they've deemed it unrepairable. Once approved they'll be contacting cx to discuss nex steps.7733867992"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS04
Near McLean, VA 22101
Christian C.
Job Details: 06/13/2022
Installed parts. Sections sealing properly. Cx paid for labor.
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Fairfax, VA 22031
Christian C.
Job Details: 06/13/2022
Cx complaint unit leaks from underneath. Inspected unit no error codes. Ran through service cycle. No issues no signs of leaks. Found water damage on floor coming from cabinet underneath sink. Bottom of cabinet also water damage. Some water found around inner door showing tub gasket not sealing properly. Door does not open past 90 degrees.; ordrng 1 W11177741 (tub gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDB01
Near Lochearn, MD 21207
Keith H.
Job Details: 06/13/2022
cx complaint is no ice inspected unti and found the wiring from freezer door is damaged/spliced unit will need new door and 2 techs to install door; ordrng 1 LW10691237 (dor-fip)
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Alexandria, VA 22309
David J.
Job Details: 06/13/2022
Cx complaint glass shattered on unit. Replaced outer door that had glass on it. Re installed and tested unit. Now working as intended.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Alexandria, VA 22301
David J.
Job Details: 06/13/2022
Cx complaint water leak coming from ice maker and slow water dispensing. Inspected unit and found that ice is melting inside ice bin and running under bin. Found gasket on ice door is not sealing all the way and creating a air leak. Inspected water issue and found that it is dispensing slowly even with no filter. Ordering parts for return visit. Unit is in a very tight area and is going to take time remove and repair and re install. ; ordrng 1 W10853441 (Ice door gasket) and 1 W11366500 (Water line) and 1 W11024083 (Water filter head) and 1 W11535162 (Dual valve) and 1 W10853597 (Water fill tube)
We serviced a
KITCHENAID DISHWASHER
Model KUDS011JWH0
Near Montclair, VA 22025
Demonte S.
Job Details: 06/13/2022
Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering On / Clean light will only flash. I then checked power at the Control Board. Black to Chase Ground. Getting 122.4 Volts. I then checked the Fuse to the unit. I'm getting 0.4 Ohms. Unit will need the Control Board & Console. Console = Wp8270233. Control Board is no longer available = 8528172. ; ordrng 1 WP8270233 (PANEL-CNTL)
We serviced a
WHIRLPOOL RANGE
Model KFEG500EWH3
Near Strasburg, PA 17579
Justin L.
Job Details: 06/13/2022
cx complaint when using bake unit is fine but when using convect bake the back left of the oven seems to burn the food and when using convect food takes just as long if not longer to cook. was able to access unit and verify 242VAC incoming power. Entered diagnostic and found no saved codes. Found temp sensor at 1078 Ohms at room temp. Preheated temp and verified using thermocoupler. Called techline and spoke to JR 7733871473. Unit operating as designed no further work needed refereing Cx to cx service 866-698-2538
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Springfield, VA 22151
Lloyd B.
Job Details: 06/13/2022
Cx complained the red dot was staying on. Spoke with tech support and he says that light is when its heating but it currently was not heating nor were there any codes in diagnostics and the unit is being used and working. The element has 13ohms and is not shorted to ground. Installed new console and the light went away. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Alexandria, VA 22301
David J.
Job Details: 06/13/2022
Cx complaint water leak coming from ice maker and slow water dispensing. Inspected unit and found that ice is melting inside ice bin and running under bin. Found gasket on ice door is not sealing all the way and creating a air leak. Inspected water issue and found that it is dispensing slowly even with no filter. Ordering parts for return visit. Unit is in a very tight area and is going to take time remove and repair and re install. ; ordrng 1 W10853441 (Ice door gasket) and 1 W11366500 (Water line) and 1 W11024083 (Water filter head) and 1 W11535162 (Dual valve) and 1 W10853597 (Water fill tube)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Catonsville, MD 21228
Shane M.
Job Details: 06/13/2022
installed new sump. found hot water takes awhile to reach sink. advised cx to run hot water at sink before every start of a cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/13/2022
cx complaint unit has condensation build up inside of fresh food section. was able to access unit and found door gasket compressed allowing warm air in causing issue. also noted scratches on freezer door. was able to heat gasket to fit unit and unit now checks good no further work needed
We serviced a
JENNAIR OVEN
Model JMW2427IL03
Near McLean, VA 22102
Jason A.
Job Details: 06/13/2022
CX complaint MW+O F9E0 & will shut off. Cleared all error codes. Replaced console / MW Apl Mgr / Oven Apl Mgr / switches. Preheat oven to 350 & test MW heats. Waited until unit reached 350 & check for error codes. No Error Codes returned. Plugged meat probe into jack & tried to use meat probe bake but got an error > JJ; ordrng 1 W11252826 (jack-probe)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/13/2022
cx complaint is ice has a smell. Tested inspected and verifed complaint. Found the ice maker working as designed. Cx had old food in the RC causing her ice to have a smell. Water coming out of dispenser is good but has has an odor from sitting in the FC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near York, PA 17404
Drew B.
Job Details: 06/13/2022
cx compoalint that unit is not cooling/ freezing as well as it should i found the unit to have good frost attern and when arrived found the fan motor had not been running i removed the cover found like sterofoam debris wedged in the fan acausing it not to spin. i removed and the fan spun right away amd started proper cooling unit appears to be operationapl now.
We serviced a
JENN-AIR OVEN
Model JJW3430DS02
Near Great Falls, VA 22066
Christian C.
Job Details: 06/13/2022
Cx complaint of a F2E1 error. Inspected unit found F2E1 stuck key error. Would not go away unless resetting unit at breaker. Installed console. No more error. Tested unit. Unit is heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/13/2022
cx complaint is ice has a smell. Tested inspected and verifed complaint. Found the ice maker working as designed. Cx had old food in the RC causing her ice to have a smell. Water coming out of dispenser is good but has has an odor from sitting in the FC
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS6
Near Woodbine, MD 21797
Ricky E.
Job Details: 06/13/2022
customer stated that the units light and fan run when the door is closed.. verified issues.. fnd unit has issues with the door switches. the unit will need the update kit as it fits within serial numbers; ordrng 1 W11244490 (interlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
cx complaint unit is building frost on the top of the inside of the FC. also RC door light isnt coming on. inspected unit and found the wsher on the FC door hinge was missing. door was to low to seal at the top. installed preID washers and was able to line door up so the door will seal. i found the Rc door switch to be faulty. ordering 2 (W11384469). scheduled for 6/16/22; ordrng 2 W11384469 (door switch)s
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Waldorf, MD 20602
Robert A.
Job Details: 06/13/2022
"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the unit is not getting any voltage. I checked the circuit breaker and it tripped. I asked the cx to flip the breaker back on, she did and the unit works as designed."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/13/2022
cx complaint the unit is not working on the foot pedal. checked unit and found that the side door was not searted all the way. also the foot pedal is warped. ordering a new foot ppedal.; ordrng 1 WP9871989B (pedal black)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/13/2022
"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding Vacuum. I then filled the unit. Unit is starting to Cool. ; used 1 Wpw10143759 (Drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/13/2022
"cx complaint unit not cooling , checked unit found freezer at 54 and fridge at 65 . disassembled and found unit has small soft frost ball at the top right of evap , compressor running at .4 amps , unit will need sealed systeam repair , ordering all parts for repair , sealed sysyteam CBE , cx paided 100 in cash and 20 in check .; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap) and 1 W10843121 (filter dry) and 1 w10913906 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chesapeake, VA 23323
Austin D.
Job Details: 06/13/2022
"cx compalint the unit is not washing the clothes. checked the unit and found error code f0e3 and f7e1. checked and found the splutch was damaged. this was not allowing the motor to agitate like it should. therefore, i repalced with a new motor, belt, actuaotr, and splutch. put the unit back together and tested the unit in a test mode, high agitation, and high spin. unit is running as designed.; ordrng 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11481722 (actuator), used 1 W11283592 (motor), 1 W10721967 (drive pulley), and 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/13/2022
"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding Vacuum. I then filled the unit. Unit is starting to Cool. ; used 1 Wpw10143759 (Drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/13/2022
"came out to replace parts on unit , replaced parts and tested unit ice maker filling and cycling as designed . unit is running as designed cx agreed ."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Richmond, VA 23237
Chris B.
Job Details: 06/13/2022
could not get on to base due to needing to talk to sponsor/cx also need birth certificate and covid -19 vac card to be able to enter base due to base on high risk allert at the moment asked officer when base goes to medium risk only real id only reqiured... cx must to resheduel when risk level falls to medium or lower; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/13/2022
"CX Concern the units light not going off / not startring sometimes.. also the units buttons unresponsive, found clock / tools not working.. needs new ui, hinges and inner dooor; ordrng 1 W11375458 (ui) and 2 W10874474 (hinges)s and 1 W11600214 (inner door)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Edenton, NC 27932
Branden R.
Job Details: 06/13/2022
"cx complaint making a noise and not spinning , checked unit no error codes stored to unit , found heavy amount of oil on belt and splutch , coming from gearcase removed washplate and checked hub unit will need new hub when gearcase is replaced cleaned up old hub untill parts come in , unit will need new gearcase for repairgearcase will damage new hub if replaced before gearcase .ordering all parts for repair cx agreed .; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit found leak at the valve for front right burner valve is stuck on when not in use ordering the valve assy. Qouted 331.12 cx paid 181.12 cx still owes 150.00 for labor upon return ; ordrng 1 W10859922 (valve-gas)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Harrisburg, PA 17109
Fred G.
Job Details: 06/13/2022
cx complaint units door is making a noise. inspected unit and found both hinges make a loud thumping sound when shutting. replace both left and right side hinges with preID parts. tested unit and now unit checks good.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Shepherdstown, WV 25443
Danny R.
Job Details: 06/13/2022
touch pad isnt work on and off at times cx will think it over
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/13/2022
"CX Concern the units light not going off / not startring sometimes.. also the units buttons unresponsive, found clock / tools not working.. needs new ui, hinges and inner dooor; ordrng 1 W11375458 (ui) and 2 W10874474 (hinges)s and 1 W11600214 (inner door)"
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/13/2022
"cx complaint unit is making a grinding sound while spinning. inspected unit and entered diag and found error code f5e3. cleared code and ran a auto test. as soon as the spin basket began to spin i hear something grinding. removed top cover and rear cover. as soon as i pulled the rear cover off i heard something hit the floor. looked down to find the end of the rotor bolt head on floor. rotor bolt snapped off in the shaft of the transmission. found the rotor came loose and was grinding on the stator. ordering 1 (W10901030), 1 W11253212), 1 (2tech), 1 (2 call count). will reuse stator and rotor on return visit. please call cx once everything is approved.; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Franklin, VA 23851
Zachery R.
Job Details: 06/13/2022
"replaced gearcase, suspension rods, hub, washplate, actuator, belt, and clutch, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Chesterfield, VA 23838
Chris B.
Job Details: 06/13/2022
cx complaint unit will not make ice as did before inspected unit confirmed cx complaint found ball of ice covering cap tube in top right corner of evap unit needs evap W11256565 compressor W10507884 and dryer WPW10143759 quoted cx 450 labor cx paid 120 sc check #8159 cx stated they will be replacing unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lancaster, PA 17603
Drew B.
Job Details: 06/13/2022
replaced console and tested now checks good
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Columbia, MD 21046
Robert L.
Job Details: 06/13/2022
"installed coin board and j2 jumper per previous, unit would only start if 1 in coins was inserted, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Chesterfield, VA 23838
Chris B.
Job Details: 06/13/2022
cx complaint unit will not make ice as did before inspected unit confirmed cx complaint found ball of ice covering cap tube in top right corner of evap unit needs evap W11256565 compressor W10507884 and dryer WPW10143759 quoted cx 450 labor cx paid 120 sc check #8159 cx stated they will be replacing unit
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36QMB01
Near Sykesville, MD 21784
Marc M.
Job Details: 06/13/2022
installed parts and tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/13/2022
"cx ccomplaint of unit not working ,checkedu nit to fidn the folowing error cdes F7E5 found splutch broken aparts called Techline spoke with Leon 7733869003,called techline back to find tha that clutch is not engaing and sending power to the clutch ordering parts per techline; ordrng 1 W10754448 (Clutch) and 1 W11195971 ( Stator, Motor) and 1 W10777953 (harns-wire)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/13/2022
Cx complaint is unit making a noise during agitation. Tested inspected and verifed complaint. Found the unit working as designed. Cx was hearing normal operation of the unit. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Mount Airy, MD 21771
Ricky E.
Job Details: 06/13/2022
"customer stated tha the unit wasnt heating.. fnd no errors stored, verified operation of the microwave... ran diag on the oven and all tests past. fnd 240vac at the wall.. tested in a normal bake cycle and the unit ran to temp.. unit cks ok.."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS0
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/13/2022
cx complaint door wont stay shut. inspected unit and found both interlocks wer pushed back. pulled them back out and tested. unit is now shutting fine and no issues. collected service call and job is completed. informed cx if it happens again we will need to replace the switches.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/13/2022
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Mechanicsville, MD 20659
Shane B.
Job Details: 06/13/2022
cx complaint is water leaking from ice dispensor and now the unit is not making ice. water dispensor works fine. i could not removed the bin. found ice build up holding it in place. once melted i could remove bin and found IM covered in ice build up. i removed IM assembly and cleared all ice from it. found debry from cabinet insulation clogging the funnel on IM. once clear i put IM back and restored power. IM cycled on its own and filled properly. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/13/2022
Cx complaint is unit making a noise during agitation. Tested inspected and verifed complaint. Found the unit working as designed. Cx was hearing normal operation of the unit. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/13/2022
"Cx complaint the door doesn't seal. Inspected doors and fund the right RC door gasket is torn a the top at bottom. Also found the dispenser cover on the left won't stay attached to liner. The cover falls out everytime the door opens. Cx also stated the evap cover had ice on it about 2 months ago and items began to defrost. Found the FC section is operating as normal and cx hasn't had any issues since the ice defrosted on its own. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11368721 (gasket) and 1 W11519867 (dispenser facade (top)) and 1 W11519867 (dispenser facade) and 1 W11524653 (FC harness)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Hollywood, MD 20636
Shane B.
Job Details: 06/13/2022
installed all parts and restored power. tested unit. unit is working as designed.